custexp, Twitter, 9/18/2022 4:02:11 AM, 282009


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custexp_2022-09-17_20-10-10.xlsx
custexp_2022-09-17_20-10-10.xlsx
From:
NodeXLExcelAutomator
Uploaded on:
September 18, 2022
Short Description:
custexp via NodeXL https://bit.ly/3BYzjFn
@mentalmarketer
@cxpert
@mycustomer
@drnatalie
@neilcdavey
@debbieszumylo
@annettefranz
@sandipkrgupta
@forbes
@inc

Top hashtags:
#custexp
#cx
#custserv
#hx
#designthinking
#customerexperience
#ex
#metaverse
#rox

Description:
Description
The graph represents a network of 99 Twitter users whose tweets in the requested range contained "custexp", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 18 September 2022 at 03:11 UTC.

The requested start date was Sunday, 18 September 2022 at 00:01 UTC and the maximum number of days (going backward) was 14.

The maximum number of tweets collected was 7,500.

The tweets in the network were tweeted over the 12-day, 6-hour, 39-minute period from Sunday, 04 September 2022 at 00:21 UTC to Friday, 16 September 2022 at 07:01 UTC.

Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.

There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".

The graph is directed.

The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.

The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.


Author Description


Overall Graph Metrics
Vertices : 99
Unique Edges : 59
Edges With Duplicates : 417
Total Edges : 476
Number of Edge Types : 5
Retweet : 115
MentionsInRetweet : 131
Mentions : 71
Tweet : 158
Replies to : 1
Self-Loops : 159
Reciprocated Vertex Pair Ratio : 0.0638297872340425
Reciprocated Edge Ratio : 0.12
Connected Components : 26
Single-Vertex Connected Components : 16
Maximum Vertices in a Connected Component : 59
Maximum Edges in a Connected Component : 380
Maximum Geodesic Distance (Diameter) : 5
Average Geodesic Distance : 2.687763
Graph Density : 0.010307153164296
Modularity : 0.19465
NodeXL Version : 1.0.1.504
Data Import : The graph represents a network of 99 Twitter users whose tweets in the requested range contained "custexp", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 18 September 2022 at 03:11 UTC.

The requested start date was Sunday, 18 September 2022 at 00:01 UTC and the maximum number of days (going backward) was 14.

The maximum number of tweets collected was 7,500.

The tweets in the network were tweeted over the 12-day, 6-hour, 39-minute period from Sunday, 04 September 2022 at 00:21 UTC to Friday, 16 September 2022 at 07:01 UTC.

Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.

There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".

Layout Algorithm : The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Graph Source : GraphServerTwitterSearch
Graph Term : custexp
Groups : The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
Edge Color : Edge Weight
Edge Width : Edge Weight
Edge Alpha : Edge Weight
Vertex Radius : Betweenness Centrality

Top Influencers: Top 10 Vertices, Ranked by Betweenness Centrality
Top URLs
Top URLs in Tweet in Entire Graph:
[8] https://www.mycustomer.com/customer-experience/engagement/outcome-based-business-models-a-revolution-in-customer-relations
[7] https://www.linkedin.com/pulse/experience-led-transformation-luke-soon
[6] https://www.mycustomer.com/customer-experience/engagement/the-decline-of-marketing-should-increase-cxs-c-suite-focus-so-why
[6] https://www.mycustomer.com/customer-experience/voice-of-the-customer/employee-journey-mapping-the-foundation-of-successful
[5] https://dy.si/sNJec
[5] https://www.retailtouchpoints.com/resources/2022-state-of-customer-experience-technology
[5] https://www.mycustomer.com/customer-experience/loyalty/how-can-we-sustain-customer-loyalty-as-the-cost-of-living-crisis-grows
[5] https://www.mycustomer.com/customer-experience/loyalty/as-consumers-demand-brands-absorb-rising-costs-how-can-they-keep-their
[5] https://www.mycustomer.com/content/mycd-up-with-cx-leaders-episode-9-rosalyn-curato-lockstep
[4] http://ow.ly/3qPL50KE8Wo

Top URLs in Tweet in G1:
[7] https://www.linkedin.com/pulse/experience-led-transformation-luke-soon
[5] https://dy.si/sNJec
[4] http://ow.ly/A7ww50KBIix
[4] http://ow.ly/3qPL50KE8Wo
[4] https://www.retailtouchpoints.com/resources/2022-state-of-customer-experience-technology
[3] https://tinyurl.com/2e2r5tua
[2] https://venturebeat.com/2018/06/29/the-holy-grail-of-the-perfect-customer-experience/
[2] https://marketplace.mopinion.com/survey-templates/cx-customer-feedback-survey/
[2] https://customerthink.com/measuring-customer-experience-beyond-nps
[2] https://www.destinationcrm.com/Articles/CRM-News/CRM-Featured-Articles/Voice-of-the-Customer-CX-Leaders-Need-to-Become-Customer-Storytellers-123281.aspx

Top URLs in Tweet in G2:
[3] http://cxpert.com.au/upcoming-trends-in-customer-support/
[3] https://cx-journey.com/2022/09/connected-customers-data-and-journeys.html?utm_source=mailpoet&utm_medium=email&utm_campaign=cx-journeytm-newsletter-post-title_1
[2] https://www.cognigy.com/blog/how-companies-use-conversational-ai
[2] https://www.inc.com/jason-aten/with-3-sentences-delta-air-lines-revealed-an-important-truth-about-what-customers-really-want.html
[2] https://www.inc.com/carol-sankar/3-ways-you-can-show-customers-you-care-about-their-values.html
[2] https://www.entrepreneur.com/growing-a-business/customer-experience-making-it-a-priority-for-revenue-growth/434503
[2] https://www.inc.com/carol-sankar/3-ways-you-can-show-customers-you-care-about-their-values.html?cid=sf01001
[2] http://hiverhq.com/blog/priorities-for-amazing-cx-in-2022
[1] https://cxpert.com.au/the-7-needs-of-a-customer/
[1] https://www.retailtouchpoints.com/resources/2022-state-of-customer-experience-technology

Top URLs in Tweet in G3:
[4] https://www.customercontactcentral.com/frs/22041151/discovering-successful-scripting/email
[2] https://www.forbes.com/sites/forbestechcouncil/2019/02/01/stop-trying-to-outthink-your-customers-the-pursuit-of-software-stickiness/#2751c1f04e42
[1] https://www.forsta.com/resources/hearing-customers-voices-locally-and-globally?utm_year=2022&utm_campaign=brand-awareness&utm_content=casestudy&utm_medium=osocial&utm_source=twitter&utm_term=
[1] https://www.careerarc.com/job-listing/dave-busters-jobs-captain-customer-service-44593287?campaign_id=13598&src=102&tx=7y4HHpX2G8s7OA&utm_campaign=TW102&utm_medium=TW&utm_source=JC
[1] https://www.scorebuddyqa.com/learning-and-development?utm_content=220171011&utm_medium=social&utm_source=twitter&hss_channel=tw-1079258364
[1] https://www.givainc.com/blog/index.cfm/2015/4/29/4-tips-for-optimizing-online-customer-service?utm_source=twitter&utm_campaign=social&utm_medium=campaign
[1] https://www.codelessplatforms.com/blog/what-is-a-customer-portal/?utm_source=t.co&utm_medium=referral&utm_campaign=twitter
[1] https://ecxo.org/podcast/
[1] https://www.channelfutures.com/new-products-services/microsoft-inspire-partner-event-begins-with-digital-contact-center-launch
[1] https://www.cequens.com/blog/voice-surveys-how-effective-are-they-in-getting-customer-feedback

Top URLs in Tweet in G4:
[7] https://www.mycustomer.com/customer-experience/engagement/outcome-based-business-models-a-revolution-in-customer-relations
[6] https://www.mycustomer.com/customer-experience/voice-of-the-customer/employee-journey-mapping-the-foundation-of-successful
[5] https://www.mycustomer.com/customer-experience/loyalty/as-consumers-demand-brands-absorb-rising-costs-how-can-they-keep-their
[5] https://www.mycustomer.com/content/mycd-up-with-cx-leaders-episode-9-rosalyn-curato-lockstep
[4] https://www.mycustomer.com/customer-experience/loyalty/how-can-we-sustain-customer-loyalty-as-the-cost-of-living-crisis-grows
[3] https://www.mycustomer.com/customer-experience/engagement/the-decline-of-marketing-should-increase-cxs-c-suite-focus-so-why
[3] https://www.mycustomer.com/community/blogs/rhysfisher/cx-job-vacancy-of-the-week-tfgm
[2] https://www.mycustomer.com/community/blogs/rhysfisher/cx-job-vacancy-of-the-week-jaguar
[2] https://www.mycustomer.com/community/blogs/mhinshaw/managing-customer-experience-means-managing-for-change
[2] https://www.mycustomer.com/customer-experience/engagement/cx-leader-of-the-year-deadline-extension-announced

Top URLs in Tweet in G5:
[1] https://www.mycustomer.com/customer-experience/engagement/the-decline-of-marketing-should-increase-cxs-c-suite-focus-so-why
[1] https://www.mycustomer.com/customer-experience/engagement/outcome-based-business-models-a-revolution-in-customer-relations
[1] https://www.cxleaderoftheyear.com/enter/
[1] https://www.mycustomer.com/customer-experience/loyalty/how-can-we-sustain-customer-loyalty-as-the-cost-of-living-crisis-grows
[1] https://www.mycustomer.com/customer-experience/voice-of-the-customer/how-listening-to-customers-has-led-to-multimillion-dollar

Top URLs in Tweet in G7:
[1] https://www.watermarkconsult.net/blog/2018/11/13/customer-experience-roi-study/

Top URLs in Tweet in G8:
[1] https://blooloop.com/play/news/scruffy-dog-istanbul-tersane/?source=newsletter

Top Domains
Top Domains in Tweet in Entire Graph:
[52] mycustomer.com
[18] mopinion.com
[13] cmswire.com
[13] customerthink.com
[11] linkedin.com
[10] forbes.com
[9] com.au
[9] inc.com
[8] ow.ly
[7] dy.si

Top Domains in Tweet in G1:
[11] linkedin.com
[8] ow.ly
[8] mopinion.com
[7] dy.si
[4] forbes.com
[4] retailtouchpoints.com
[3] tinyurl.com
[3] inc.com
[3] com.au
[3] customerthink.com

Top Domains in Tweet in G2:
[6] inc.com
[4] com.au
[3] cx-journey.com
[3] cmswire.com
[2] cognigy.com
[2] entrepreneur.com
[2] hiverhq.com
[1] retailtouchpoints.com
[1] mycustomer.com
[1] forbes.com

Top Domains in Tweet in G3:
[10] mopinion.com
[4] customercontactcentral.com
[3] forbes.com
[3] customerthink.com
[3] cmswire.com
[2] com.au
[1] forsta.com
[1] careerarc.com
[1] scorebuddyqa.com
[1] givainc.com

Top Domains in Tweet in G4:
[46] mycustomer.com
[7] customerthink.com
[6] genesys.com
[5] cmswire.com
[2] forbes.com
[1] cxleaderoftheyear.com
[1] time.com

Top Domains in Tweet in G5:
[4] mycustomer.com
[1] cxleaderoftheyear.com

Top Domains in Tweet in G7:
[1] watermarkconsult.net

Top Domains in Tweet in G8:
[1] blooloop.com

Top Hashtags
Top Hashtags in Tweet in Entire Graph:
[266] custexp
[201] cx
[108] custserv
[70] hx
[56] designthinking
[53] customerexperience
[52] ex
[48] metaverse
[47] rox
[44] infinitejourneys



Top Hashtags in Tweet in G1:
[88] cx
[85] custexp
[69] hx
[64] custserv
[55] designthinking
[51] ex
[48] metaverse
[46] rox
[44] infinitejourneys
[36] xr

Top Hashtags in Tweet in G2:
[31] custexp
[24] cx
[6] customerexperience
[6] custserv
[4] truth
[3] cxm
[2] ai
[2] loyalty
[2] custservice
[1] hx

Top Hashtags in Tweet in G3:
[54] custexp
[11] customerservice
[8] cx
[6] cctr
[6] onlinejourney
[5] customerexperience
[5] digital
[4] callcenter
[4] contactcenter
[4] scripting

Top Hashtags in Tweet in G4:
[67] custexp
[64] cx
[36] customerexperience
[24] cxmanagement
[23] custserv
[9] costoflivingcrisis
[6] cxjoboftheweek
[5] customerjourney
[5] customerjourneymapping
[5] mycdup

Top Hashtags in Tweet in G5:
[5] custexp
[3] cx
[1] custserv

Top Hashtags in Tweet in G6:
[9] custserv
[9] custexp
[9] cx
[1] loyalty

Top Hashtags in Tweet in G7:
[3] customerexperience
[2] cx
[2] customerservice
[2] custexp
[1] custserv
[1] monetize2022

Top Hashtags in Tweet in G8:
[1] custexp

Top Hashtags in Tweet in G9:
[4] custexp
[2] brand
[1] authentic
[1] wgbd
[1] leaders
[1] branduilding

Top Hashtags in Tweet in G10:
[4] custexp
[1] care

Top Words
Top Words in Tweet in Entire Graph:
[264] #custexp
[201] #cx
[155] customer
[108] #custserv
[83] experience
[70] mentalmarketer
[70] #hx
[53] #customerexperience
[52] #designthinking
[52] #ex

Top Words in Tweet in G1:
[88] #cx
[84] #custexp
[69] mentalmarketer
[69] #hx
[64] #custserv
[51] #designthinking
[51] #ex
[48] #metaverse
[46] #rox
[41] experience

Top Words in Tweet in G2:
[30] #custexp
[24] #cx
[12] cxpert
[10] customers
[10] customer
[6] #customerexperience
[6] #custserv
[5] ways
[4] needs
[4] #truth

Top Words in Tweet in G3:
[54] #custexp
[21] customer
[12] experience
[11] #customerservice
[9] top
[8] #cx
[7] service
[7] voice
[6] contact
[6] center

Top Words in Tweet in G4:
[67] #custexp
[64] #cx
[57] customer
[36] #customerexperience
[27] cx
[24] #cxmanagement
[23] #custserv
[14] journey
[11] more
[11] mapping

Top Words in Tweet in G5:
[6] customer
[6] gt
[5] #custexp
[3] mycustomer
[3] outcome
[3] based
[3] business
[3] models
[3] revolution
[3] relations

Top Words in Tweet in G6:
[14] customer
[13] consumers
[12] 2022
[11] service
[11] source
[11] digital
[11] first
[9] experience
[9] report
[9] nice_cx

Top Words in Tweet in G7:
[3] #customerexperience
[2] good
[2] design
[2] 'finding
[2] fixing'
[2] 'discovering
[2] delighting
[2] '
[2] #cx
[2] #customerservice

Top Words in Tweet in G9:
[4] #custexp
[2] #brand
[2] great

Top Words in Tweet in G10:
[4] #custexp
[2] employees
[2] customer
[2] care
[2] much
[2] know
[2] well
[2] see
[2] again
[2] bring

Top Word Pairs
Top Word Pairs in Tweet in Entire Graph:
[77] #custexp,#cx
[71] #custserv,#custexp
[61] #cx,#custserv
[55] customer,experience
[32] #designthinking,#infinitejourneys
[31] #customerexperience,#custexp
[30] #ex,#rox
[30] #cx,#hx
[29] #hx,#xr
[20] #defi,#daos

Top Word Pairs in Tweet in G1:
[37] #cx,#custserv
[36] #custserv,#custexp
[32] #designthinking,#infinitejourneys
[30] #cx,#hx
[29] #ex,#rox
[28] #hx,#xr
[24] customer,experience
[20] #defi,#daos
[18] #daos,#nfts
[18] #rox,#designthinking

Top Word Pairs in Tweet in G2:
[17] #custexp,#cx
[4] #truth,#custexp
[4] ways,show
[4] show,customers
[4] customers,care
[4] care,values
[3] upcoming,trends
[3] trends,customer
[3] customer,support
[3] support,#custserv

Top Word Pairs in Tweet in G3:
[10] #customerservice,#custexp
[7] customer,service
[6] contact,center
[6] dave,buster's
[5] link,bio
[5] voice,customer
[5] user,experience
[4] webinar,sept
[4] sept,top
[4] top,industry

Top Word Pairs in Tweet in G4:
[40] #custexp,#cx
[31] #customerexperience,#custexp
[22] #cx,#custserv
[21] #custserv,#custexp
[16] #cxmanagement,#customerexperience
[11] journey,mapping
[10] customer,experience
[7] employee,journey
[7] customer,journey
[7] cost,living

Top Word Pairs in Tweet in G5:
[4] gt,gt
[3] outcome,based
[3] based,business
[3] business,models
[3] models,revolution
[3] revolution,customer
[3] customer,relations
[3] relations,johantreutiger
[3] johantreutiger,adlittle
[3] adlittle,explains

Top Word Pairs in Tweet in G6:
[11] source,2022
[9] 2022,digital
[9] digital,first
[9] first,customer
[9] customer,experience
[9] experience,report
[9] report,nice_cx
[9] nice_cx,niceltd
[9] niceltd,#custserv
[8] #custserv,#custexp

Top Word Pairs in Tweet in G7:
[2] good,#customerexperience
[2] #customerexperience,design
[2] design,'finding
[2] 'finding,fixing'
[2] fixing','discovering
[2] 'discovering,delighting
[2] delighting,'

Top Word Pairs in Tweet in G10:
[2] well,see
[2] see,again
[2] again,bring
[2] bring,friends
[2] friends,walt
[2] walt,disney
[2] disney,#custexp

Top Replied-To
Top Replied-To in Entire Graph:
@sandipkrgupta

Top Replied-To in G2:
@sandipkrgupta

Top Mentioned
Top Mentioned in Entire Graph:
@mentalmarketer
@cxpert
@mycustomer
@nice_cx
@niceltd
@pwc
@genesys
@cmswire
@customerexpnews
@cp2experience

Top Mentioned in G1:
@mentalmarketer
@pwc
@cxpert
@customerexpnews
@mycustomer
@cmswire
@inc
@temkingroup
@billquiseng
@pwc_singapore

Top Mentioned in G2:
@cxpert
@annettefranz
@cmswire
@cognigy
@inc
@entrepreneur
@debbieszumylo
@carolsankar
@hiverhq
@temkingroup

Top Mentioned in G4:
@mycustomer
@genesys
@cp2experience
@customerthink
@forbes
@customerstrateg
@neilcdavey
@jackspringman
@custifysrl
@annettefranz

Top Mentioned in G5:
@mycustomer
@johantreutiger
@adlittle
@neilcdavey
@jackspringman

Top Mentioned in G6:
@nice_cx
@niceltd
@enthused

Top Mentioned in G7:
@jonpicoult
@billcush
@customergauge

Top Mentioned in G8:
@scruffydogltd
@blooloop

Top Mentioned in G9:
@micahsolomon

Top Mentioned in G10:
@claudiogt

Top Tweeters
Top Tweeters in Entire Graph:
@sectest9
@chidambara09
@cybersecurityn8
@education_24x7
@godfrey_g_
@forbes
@designthinkbot
@pyscalellc
@theweb3bot
@inc

Top Tweeters in G1:
@sectest9
@chidambara09
@cybersecurityn8
@education_24x7
@godfrey_g_
@designthinkbot
@pyscalellc
@theweb3bot
@sprintbaseb
@publichealthbot

Top Tweeters in G2:
@inc
@entrepreneur
@annettefranz
@carolsankar
@debbieszumylo
@mit
@sergimun
@pratimamondal17
@cxpert
@peeela

Top Tweeters in G3:
@vocnews_online
@userexpnews
@plefoll
@colinsataylor
@taylor_reach
@johncockerill
@givahelpdesk
@codelessap
@score_buddy
@snapshotzna

Top Tweeters in G4:
@forbes
@drnatalie
@paolofabrizio71
@customerthink
@mycustomer
@genesys
@duncledger
@mangosigns
@ejonassen
@cp2experience

Top Tweeters in G5:
@neilcdavey
@etiennevdwalle
@adlittle
@jackspringman
@johantreutiger

Top Tweeters in G6:
@victorvquijano
@nice_cx
@niceltd
@enthused
@irb123

Top Tweeters in G7:
@billcush
@conceptosalud
@customergauge
@jonpicoult

Top Tweeters in G8:
@blooloop
@retailstephen
@scruffydogltd

Top Tweeters in G9:
@deniseleeyohn
@micahsolomon

Top Tweeters in G10:
@claudiogt
@ogooiuwa