The graph represents a network of 1,297 Twitter users whose tweets in the requested range contained "custserv", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 04 September 2022 at 02:51 UTC.
The requested start date was Sunday, 04 September 2022 at 00:01 UTC and the maximum number of days (going backward) was 14.
The maximum number of tweets collected was 7,500.
The tweets in the network were tweeted over the 13-day, 7-hour, 20-minute period from Sunday, 21 August 2022 at 00:03 UTC to Saturday, 03 September 2022 at 07:24 UTC.
Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.
There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".
The graph is directed.
The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Author Description
Vertices : 1297
Unique Edges : 1443
Edges With Duplicates : 3805
Total Edges : 5248
Number of Edge Types : 5
Mentions : 1489
Replies to : 1213
Tweet : 470
MentionsInRetweet : 1300
Retweet : 776
Self-Loops : 502
Reciprocated Vertex Pair Ratio : 0.131138694009714
Reciprocated Edge Ratio : 0.231870229007634
Connected Components : 90
Single-Vertex Connected Components : 38
Maximum Vertices in a Connected Component : 1071
Maximum Edges in a Connected Component : 4828
Maximum Geodesic Distance (Diameter) : 10
Average Geodesic Distance : 3.355932
Graph Density : 0.0012469421361737
Modularity : 0.318881
NodeXL Version : 1.0.1.504
Data Import : The graph represents a network of 1,297 Twitter users whose tweets in the requested range contained "custserv", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 04 September 2022 at 02:51 UTC.
The requested start date was Sunday, 04 September 2022 at 00:01 UTC and the maximum number of days (going backward) was 14.
The maximum number of tweets collected was 7,500.
The tweets in the network were tweeted over the 13-day, 7-hour, 20-minute period from Sunday, 21 August 2022 at 00:03 UTC to Saturday, 03 September 2022 at 07:24 UTC.
Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.
There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".
Layout Algorithm : The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Graph Source : GraphServerTwitterSearch
Graph Term : custserv
Groups : The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
Edge Color : Edge Weight
Edge Width : Edge Weight
Edge Alpha : Edge Weight
Vertex Radius : Betweenness Centrality
Top URLs in Tweet in Entire Graph:
[288] https://www.paycompliment.com/ [35] https://twitter.com/login?redirect_after_login=/messages/compose?recipient_id=808737074 [14] https://www.linkedin.com/pulse/design-thinking-vs-systems-luke-soon/ [9] https://www.chatbot.com/?a=2ofB4EenR&utm_source=PP&utm_medium=short_link [7] https://salespop.net/marketing/customer-experience-the-key-to-sustained-ecommerce-success/ [7] https://news.google.com/articles/CAIiEILAHpgJcyGc8KTbDf8z2nUqGQgEKhAIACoHCAownqWjCzDhr7sDMMqejAc?uo=CAUiXmh0dHBzOi8vd3d3LmRpZy1pbi5jb20vb3Bpbmlvbi9ob3ctdGVjaC1jYW4taGVscC1saWZlLWluc3VyZXJzLWVuaGFuY2UtdGhlLWN1c3RvbWVyLWV4cGVyaWVuY2XSAQA&hl=en-SG&gl=SG&ceid=SG%3Aen [7] https://www.mckinsey.com/industries/electric-power-and-natural-gas/our-insights/how-utilities-can-use-advanced-analytics-to-elevate-customer-experience [7] https://keithdawson.ventanaresearch.com/customer-data-platforms-essential-for-effective-customer-experience?utm_campaign=Expertise [7] - [7] Customer Top URLs in Tweet in G1:
[35] https://twitter.com/login?redirect_after_login=/messages/compose?recipient_id=808737074 [2] https://www2.hm.com/en_in/index.html [2] https://www2.hm.com/es_mx/customer-service/contacto.html [1] https://co.hm.com/?utm_source=twitter&utm_campaign=__customer_care_h%26m [1] https://www2.hm.com/en_asia5/customer-service/shopping-at-hm/store-locator [1] https://career.hm.com/cl-es/ [1] https://pe.hm.com/ [1] https://www2.hm.com/fr_fr/service-clients/h-m-club/h-m-club-terms-conditions.html [1] https://hmgroup.com/news/hm-group-takes-steps-to-exit-russia/ [1] https://www2.hm.com/es_mx/productpage.1109919002.html Top URLs in Tweet in G2:
[4] https://www.successcenter.com/nortrhridge/brands/marsha-collier [2] http://pfgregg.com/ [1] https://twitter.com/marshacollier/status/1561774844479475713 [1] https://twitter.com/marshacollier/status/1562144650198138885 [1] https://twitter.com/dekebridges/status/1562244964918394882 [1] https://twitter.com/MarshaCollier/status/1562255431463931906 [1] https://twitter.com/WilliamCMurray/status/1564783171828436995 [1] https://twitter.com/ImMarkBernhardt/status/1564785915821711364 [1] https://twitter.com/hiverhq/status/1564789198829518848 [1] https://twitter.com/MarshaCollier/status/1564789918534053888 Top URLs in Tweet in G3:
[9] https://www.chatbot.com/?a=2ofB4EenR&utm_source=PP&utm_medium=short_link [4] https://nodexlgraphgallery.org/Pages/Graph.aspx?graphID=280447 [2] https://www.manilatimes.net/2022/09/01/campus-press/teamwork-and-leadership/1856811 [1] https://twitter.com/EmmanuelMacron/status/1454779926813491200?s=20 [1] https://twitter.com/wanderingstarz1/status/1454080178376876033?s=20 [1] https://twitter.com/fayejeff/status/1561941683486457856?s=20&t=5SFNi_hCoPEsJwcuPDGaKw [1] https://nodexlgraphgallery.org/Pages/Graph.aspx?graphID=280844 [1] https://www.linkedin.com/pulse/journey-analytics-new-science-human-experience-infinite-luke-soon/ [1] https://news.google.com/articles/CAIiEILAHpgJcyGc8KTbDf8z2nUqGQgEKhAIACoHCAownqWjCzDhr7sDMMqejAc?uo=CAUiXmh0dHBzOi8vd3d3LmRpZy1pbi5jb20vb3Bpbmlvbi9ob3ctdGVjaC1jYW4taGVscC1saWZlLWluc3VyZXJzLWVuaGFuY2UtdGhlLWN1c3RvbWVyLWV4cGVyaWVuY2XSAQA&hl=en-SG&gl=SG&ceid=SG%3Aen [1] https://twitter.com/LiveChat/status/1564993366131183623 Top URLs in Tweet in G4:
[14] https://www.linkedin.com/pulse/design-thinking-vs-systems-luke-soon/ [7] https://www.mckinsey.com/industries/electric-power-and-natural-gas/our-insights/how-utilities-can-use-advanced-analytics-to-elevate-customer-experience [6] https://www.linkedin.com/pulse/next-best-action-delivering-purposeful-profitable-cx-luke-soon-1c/ [6] https://news.google.com/articles/CAIiEILAHpgJcyGc8KTbDf8z2nUqGQgEKhAIACoHCAownqWjCzDhr7sDMMqejAc?uo=CAUiXmh0dHBzOi8vd3d3LmRpZy1pbi5jb20vb3Bpbmlvbi9ob3ctdGVjaC1jYW4taGVscC1saWZlLWluc3VyZXJzLWVuaGFuY2UtdGhlLWN1c3RvbWVyLWV4cGVyaWVuY2XSAQA&hl=en-SG&gl=SG&ceid=SG%3Aen [6] https://www.forbes.com/sites/stevebanker/2022/09/01/dhl-supply-chains-digital-transformation/?sh=35a739b42a15 [5] https://www.linkedin.com/pulse/experience-vs-service-design-two-sides-same-coin-luke-soon/ [5] https://www.linkedin.com/pulse/experience-led-transformation-luke-soon [5] https://www.linkedin.com/pulse/design-thinking-vs-systems-luke-soon [5] https://news.google.com/articles/CBMiYmh0dHBzOi8vcml2ZXJqb3VybmFsb25saW5lLmNvbS9idXNpbmVzcy93aGF0LWlzLWN1c3RvbWVyLWV4cGVyaWVuY2UtYW5kLXdoeS1pcy1pdC1pbXBvcnRhbnQvMzU0NTgv0gFmaHR0cHM6Ly9yaXZlcmpvdXJuYWxvbmxpbmUuY29tL2J1c2luZXNzL3doYXQtaXMtY3VzdG9tZXItZXhwZXJpZW5jZS1hbmQtd2h5LWlzLWl0LWltcG9ydGFudC8zNTQ1OC9hbXAv?hl=en-SG&gl=SG&ceid=SG%3Aen [5] https://www.cmswire.com/customer-experience/is-your-org-chart-creating-onboarding-challenges/ Top URLs in Tweet in G5:
[288] https://www.paycompliment.com/ Top URLs in Tweet in G6:
[4] https://iconohash.com:443/ [1] https://www.codelessplatforms.com/blog/what-is-a-customer-portal/?utm_source=t.co&utm_medium=referral&utm_campaign=twitter [1] https://www.fiverr.com/sharjeelkhan932/do-professional-photoshop-manipulation-or-any-editing-work?utm_source=169592&utm_medium=cx_affiliate&utm_campaign=&afp=random-hashtag&cxd_token=169592_19781137_|afp0:random-hashtag|afp1:sharjeelkhan932/do-professional-photoshop-manipulation-or-any-editing-work|afp2:headshop,engage,multigenerational,contactcenter,performance,cctr,customerservice,custserv&show_join=true [1] https://www.fiverr.com/theblessingman/prophesy-how-you-can-make-money-with-your-talent-or-gift?utm_source=169592&utm_medium=cx_affiliate&utm_campaign=&afp=random-hashtag&cxd_token=169592_19787814_|afp0:random-hashtag|afp1:theblessingman/prophesy-how-you-can-make-money-with-your-talent-or-gift|afp2:agiletransformation,agile,businessagility,agileleadership,serviceculture,custserv,heartnews,impact|afp3:LiveLaserCat&show_join=true [1] https://blogs.oracle.com/cx/post/digital-first-customer-service-offering-unique-service-experiences?source=:so:tw:or:awr:ocx:::&SC=:so:tw:or:awr:ocx:::&pcode= [1] https://apparelmagic.grsm.io/free?t=1661188558 [1] https://www.uniphore.com/blog/when-to-choose-rule-based-versus-ai-powered-real-time-agent-assistance/?utm_source=bambu&utm_medium=organic&utm_campaign=advocacy&blaid=3422991 [1] https://www.uniphore.com/blog/when-to-choose-rule-based-versus-ai-powered-real-time-agent-assistance/?utm_source=bambu&utm_medium=organic&utm_campaign=advocacy&blaid=3424182 [1] https://twitter.com/EtsyEmail/status/1560234027940216832?t=1661232765 [1] https://webwhois.verisign.com/webwhois-ui/index.jsp Top URLs in Tweet in G7:
[2] https://www.playvox.com/blog/coaching-strategies-to-improve-csr-writing-skills/ [1] https://www.smallbusinessrainmaker.com/small-business-marketing-blog/how-can-i-measure-customer-satisfaction-in-a-useful-way [1] https://blogs.servicenow.com/2020/a-connected-financial-organization.html [1] https://www.notifyvisitors.com/pb/blog/tips-to-improve-customer-service-infographic [1] https://fieldedge.com/blog/guide-to-great-customer-service-infographic/ [1] https://ng.techweb.com/authds/gateway?gateway=true&return=https://www.icmi.com/resources/infographics/roi-good-customer-service [1] https://fitsmallbusiness.com/customer-service-best-practices/ [1] https://www.lemnisk.co/blog/the-cx-strategy-that-enterprises-must-adopt-in-2022/?utm_content=bufferb1a67&utm_medium=social&utm_source=linkedin.com&utm_campaign=buffer [1] https://www.notifyvisitors.com/blog/improve-customer-experience/ [1] https://xceltrait.com/blogs/how-servicenow-csm-tackles-the-most-common-challenges-in-case-management/ Top URLs in Tweet in G9:
[3] https://stevedigioia.com/blog/10-smart-ways-to-cater-to-your-local-customers/ [2] https://twitter.com/SteveDiGioia/status/1560609810084761601 [2] https://cliftonbutterfield.com/blog/f/how-customer-service-can-make-or-break-the-customer-experience [1] https://twitter.com/mentalmarketer/status/1560828235033612289 [1] https://twitter.com/tanujdiwan/status/1564615879043600398 [1] https://twitter.com/KindraCotton/status/1561031048535982086 [1] http://deniseleeyohn.com/wp-content/uploads/2015/05/WGBD-Discussion-Questions.pdf?utm_medium=social&utm_campaign=postplanner&utm_source=twitter.com [1] https://livevox.com/what-call-center-tools-should-your-business-have-livevox/ [1] https://livevox.com/customer-service-improvement-strategies-5-plays-to-make-your-contact-center-your-brands-mission-control-center/ Top URLs in Tweet in G10:
[1] https://watermarkconsult.net/blog/2019/05/28/best-customer-service-speakers-focus-on-customer-experience/ Top Domains
Top Word Pairs in Tweet in Entire Graph:
[487] #cx,#custserv [391] #custserv,#ex [316] #ex,#rox [241] #retail,#custserv [240] #customerexperience,#retail [218] top,rating [214] rating,#customerexperience [208] #rox,#experienceeconomy [142] full,name [134] #defi,#daos Top Word Pairs in Tweet in G1:
[142] full,name [103] email,address [99] billing,address [88] address,billing [86] understand,concern [82] please,share [82] happy,help [78] request,please [76] address,dm [75] sorry,inconvenience Top Word Pairs in Tweet in G2:
[72] #custserv,chat [46] self,service [31] meet,marshacollier [31] marshacollier,author [31] author,million [31] million,books [31] books,sold [31] sold,forbes [31] forbes,top [31] top,10 Top Word Pairs in Tweet in G3:
[45] #promoedutech,#influencerpromotion [38] #socialpromoedutech,academy [30] #influencerpromotion,#topcasestudy [29] grazytgrazynatt,influencerprom1 [25] #yourplatformwiththeheart,#promoedutech [25] #influencerpromotion,#ai [25] #ai,#iot [25] #iot,#tech [21] #tech,#data [21] #cx,#custserv Top Word Pairs in Tweet in G4:
[423] #cx,#custserv [370] #custserv,#ex [296] #ex,#rox [197] #rox,#experienceeconomy [134] #defi,#daos [131] #daos,#nfts [120] #experienceeconomy,#futureofwork [117] #infinitejourneys,#designthinking [113] #futureofwork,#futureback [107] #futureback,#infinitejourneys Top Word Pairs in Tweet in G5:
[241] #retail,#custserv [240] #customerexperience,#retail [218] top,rating [214] rating,#customerexperience [65] feedback,#customerexperience [20] #customerexperience,#burger [20] #burger,#custserv [11] #customerexperience,#food [11] #food,#custserv [7] vic,feedback Top Word Pairs in Tweet in G6:
[10] daily,conversation [10] conversation,report [10] report,ready [10] ready,#custserv [9] #custserv,aug [6] #cx,#custserv [5] #customerservice,#custserv [5] customer,service [4] #cctr,#custserv [4] yesterdays,top Top Word Pairs in Tweet in G7:
[9] #customerexperience,#cx [8] #cx,#cxm [6] #customerservice,#csm [5] #csm,#custserv [5] check,#infographic [5] #customersatisfaction,#custserv [5] #csm,#cxm [4] #csm,#customerexperience [4] #customerexperience,#customerservice [4] #millennials,changing Top Word Pairs in Tweet in G8:
[7] hm_custserv,hmunitedkingdom [5] officialplt,hm_custserv [4] sophhgoodchild,evri_delivery [4] another,refund [4] refund,hm_custserv [4] hm_custserv,utter [4] utter,shit [4] shit,show [4] show,#evri [4] #evri,stop Top Word Pairs in Tweet in G9:
[7] #custserv,#custexp [7] #custexp,#cx [4] customer,service [4] #cx,#custserv [3] customer,complaining [3] complaining,price [3] price,complaining [3] complaining,value [3] value,price [3] #custserv,#cx Top Word Pairs in Tweet in G10:
[3] looking,energize [3] energize,team [3] team,during [3] during,#customerservice [3] #customerservice,week [3] week,oct [3] oct,hire [3] hire,#custserv [3] #custserv,speaker [3] speaker,here's Top Replied-To in Entire Graph:
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Top Mentioned in Entire Graph:
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Top Tweeters in Entire Graph:
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