The graph represents a network of 1,483 Twitter users whose tweets in the requested range contained "custserv", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 21 August 2022 at 02:51 UTC.
The requested start date was Sunday, 21 August 2022 at 00:01 UTC and the maximum number of days (going backward) was 14.
The maximum number of tweets collected was 7,500.
The tweets in the network were tweeted over the 13-day, 6-hour, 53-minute period from Sunday, 07 August 2022 at 00:40 UTC to Saturday, 20 August 2022 at 07:34 UTC.
Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.
There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".
The graph is directed.
The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Author Description
Vertices : 1483
Unique Edges : 1683
Edges With Duplicates : 3689
Total Edges : 5372
Number of Edge Types : 5
Replies to : 1487
MentionsInRetweet : 1112
Mentions : 1614
Retweet : 756
Tweet : 403
Self-Loops : 456
Reciprocated Vertex Pair Ratio : 0.175138399597383
Reciprocated Edge Ratio : 0.298072805139186
Connected Components : 63
Single-Vertex Connected Components : 26
Maximum Vertices in a Connected Component : 1332
Maximum Edges in a Connected Component : 5046
Maximum Geodesic Distance (Diameter) : 15
Average Geodesic Distance : 3.692559
Graph Density : 0.00106242316200793
Modularity : 0.328311
NodeXL Version : 1.0.1.504
Data Import : The graph represents a network of 1,483 Twitter users whose tweets in the requested range contained "custserv", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 21 August 2022 at 02:51 UTC.
The requested start date was Sunday, 21 August 2022 at 00:01 UTC and the maximum number of days (going backward) was 14.
The maximum number of tweets collected was 7,500.
The tweets in the network were tweeted over the 13-day, 6-hour, 53-minute period from Sunday, 07 August 2022 at 00:40 UTC to Saturday, 20 August 2022 at 07:34 UTC.
Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.
There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".
Layout Algorithm : The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Graph Source : GraphServerTwitterSearch
Graph Term : custserv
Groups : The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
Edge Color : Edge Weight
Edge Width : Edge Weight
Edge Alpha : Edge Weight
Vertex Radius : Betweenness Centrality
Top Domains
Top Word Pairs in Tweet in Entire Graph:
[352] #cx,#custserv [244] #custserv,#ex [234] #customerexperience,#retail [233] #retail,#custserv [230] #ex,#rox [227] top,rating [223] rating,#customerexperience [190] full,name [126] #rox,#experienceeconomy [123] order,number Top Word Pairs in Tweet in G1:
[190] full,name [122] order,number [121] billing,address [114] email,address [105] happy,help [94] please,share [94] registered,email [92] address,billing [92] please,dm [91] address,dm Top Word Pairs in Tweet in G2:
[310] #cx,#custserv [243] #custserv,#ex [229] #ex,#rox [126] #rox,#experienceeconomy [104] customer,experience [102] #experienceeconomy,#futureofwork [88] #defi,#daos [87] #daos,#nfts [82] #futureofwork,#futureback [75] #infinitejourneys,#designthinking Top Word Pairs in Tweet in G3:
[54] #custserv,chat [29] customer,service [20] meet,marshacollier [20] marshacollier,author [20] author,million [20] million,books [20] books,sold [20] sold,forbes [20] forbes,top [20] top,10 Top Word Pairs in Tweet in G4:
[234] #customerexperience,#retail [233] #retail,#custserv [227] top,rating [223] rating,#customerexperience [73] feedback,#customerexperience [30] #customerexperience,#burger [30] #burger,#custserv [10] #customerexperience,#food [10] #food,#custserv [7] congrats,lowes Top Word Pairs in Tweet in G5:
[14] frustrated,people [14] people,#onholdwith [14] more,#custserv [13] others,more [2] #onholdwith,southwestair [2] southwestair,rabia_brown [2] rabia_brown,others Top Word Pairs in Tweet in G6:
[10] #custserv,#customerservice [9] #customerservice,#cx [8] #crm,#cctr [7] #cctr,#contactcenter [6] #contactcenter,#custserv [2] ujetcx,launches [2] launches,#ai [2] #ai,modeled [2] modeled,#interaction [2] #interaction,design Top Word Pairs in Tweet in G7:
[50] bob,evans [50] evans,restaurants [38] host,cashier [37] apply,today [20] #custserv,#host [17] #host,#custserv [16] cashier,position [14] #custserv,#hostess [12] #hostess,#custserv [11] restaurants,offers Top Word Pairs in Tweet in G8:
[12] #cctr,#custserv [12] #custserv,#cx [10] #cx,#contactcenter [10] #contactcenter,#customerservice [10] #customerservice,#customersuccess [10] #customersuccess,#customerexperience [10] #customerexperience,#callcenter [3] opportunities,amidst [3] amidst,challenges [3] challenges,sangeeta Top Word Pairs in Tweet in G9:
[4] customer,service [4] service,trends [4] trends,2022 [4] 2022,inbenta [4] inbenta,#custserv [4] #custserv,#ai [4] #ai,#cx [4] #cx,#bigdata [4] #bigdata,cc [3] ipfconline1,customer Top Word Pairs in Tweet in G10:
[4] kate,nasser [4] nasser,people [4] people,skills [4] skills,coach [2] finding,fault [2] fault,stops [2] stops,progress [2] progress,finding [2] finding,solutions [2] solutions,ignites Top Replied-To in Entire Graph:
Top Replied-To in G1:
Top Replied-To in G2:
Top Replied-To in G3:
Top Replied-To in G6:
Top Replied-To in G10:
Top Mentioned in Entire Graph:
Top Mentioned in G1:
Top Mentioned in G2:
Top Mentioned in G3:
Top Mentioned in G4:
Top Mentioned in G5:
Top Mentioned in G6:
Top Mentioned in G7:
Top Mentioned in G8:
Top Mentioned in G9:
Top Mentioned in G10:
Top Tweeters in Entire Graph:
Top Tweeters in G1:
Top Tweeters in G2:
Top Tweeters in G3:
Top Tweeters in G4:
Top Tweeters in G5:
Top Tweeters in G6:
Top Tweeters in G7:
Top Tweeters in G8:
Top Tweeters in G9:
Top Tweeters in G10: