The graph represents a network of 1,785 Twitter users whose tweets in the requested range contained "custserv", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 16 January 2022 at 03:38 UTC.
The requested start date was Sunday, 16 January 2022 at 01:01 UTC and the maximum number of days (going backward) was 14.
The maximum number of tweets collected was 7,500.
The tweets in the network were tweeted over the 13-day, 5-hour, 14-minute period from Sunday, 02 January 2022 at 02:09 UTC to Saturday, 15 January 2022 at 07:24 UTC.
Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.
There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".
The graph is directed.
The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Author Description
Vertices : 1785
Unique Edges : 1993
Edges With Duplicates : 4979
Total Edges : 6972
Number of Edge Types : 5
Retweet : 1066
MentionsInRetweet : 1624
Replies to : 1826
Mentions : 1827
Tweet : 629
Self-Loops : 690
Reciprocated Vertex Pair Ratio : 0.193856371938564
Reciprocated Edge Ratio : 0.324756606397775
Connected Components : 103
Single-Vertex Connected Components : 60
Maximum Vertices in a Connected Component : 1532
Maximum Edges in a Connected Component : 6241
Maximum Geodesic Distance (Diameter) : 12
Average Geodesic Distance : 5.027547
Graph Density : 0.000903141525668563
Modularity : 0.313121
NodeXL Version : 1.0.1.447
Data Import : The graph represents a network of 1,785 Twitter users whose tweets in the requested range contained "custserv", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 16 January 2022 at 03:38 UTC.
The requested start date was Sunday, 16 January 2022 at 01:01 UTC and the maximum number of days (going backward) was 14.
The maximum number of tweets collected was 7,500.
The tweets in the network were tweeted over the 13-day, 5-hour, 14-minute period from Sunday, 02 January 2022 at 02:09 UTC to Saturday, 15 January 2022 at 07:24 UTC.
Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.
There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".
Layout Algorithm : The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Graph Source : GraphServerTwitterSearch
Graph Term : custserv
Groups : The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
Edge Color : Edge Weight
Edge Width : Edge Weight
Edge Alpha : Edge Weight
Vertex Radius : Betweenness Centrality
Top Domains
Top Word Pairs in Tweet in Entire Graph:
[428] #cx,#custserv [269] #retail,#custserv [256] #customerexperience,#retail [239] customer,service [207] top,rating [202] full,name [197] rating,#customerexperience [181] #custserv,#custexp [145] chat,soon [139] #ex,#rox Top Word Pairs in Tweet in G1:
[202] full,name [145] chat,soon [120] send,dm [119] name,email [115] sorry,hear [114] order,number [94] please,send [93] email,address [90] please,dm [83] dm,full Top Word Pairs in Tweet in G2:
[311] #cx,#custserv [138] #ex,#rox [131] customer,service [103] #custserv,#custexp [76] #rox,#experienceeconomy [66] #custserv,#ex [60] #purpose,#trust [54] #metaxm,#infinitejourneys [54] #custserv,#cx [50] #btc,#defi Top Word Pairs in Tweet in G3:
[3] tonight,#custserv [3] #cx,#custserv [2] #custserv,tonight [2] join,tonight [2] #custserv,time [2] time,again [2] again,ruchi_aggarwal1 [2] ruchi_aggarwal1,havertyj [2] havertyj,prof_taxi [2] prof_taxi,bakersdozn19 Top Word Pairs in Tweet in G4:
[68] #promoedutech,#influencerpromotion [67] #ai,#iot [65] #iot,#tech [64] #yourplatformwiththeheart,#promoedutech [64] #influencerpromotion,#ai [43] #yourmustread,#influencerpromotion [36] #tech,#data [35] #influencerpromotion,#topcasestudy [35] #yourpromoedutecheacademy,sth [35] sth,more Top Word Pairs in Tweet in G5:
[34] #custserv,#attemployee [29] host,cashier [23] bob,evans [23] evans,restaurants [14] contact,center [13] customer,service [13] #host,#custserv [12] apply,today [11] daily,conversation [11] conversation,report Top Word Pairs in Tweet in G6:
[267] #retail,#custserv [256] #customerexperience,#retail [207] top,rating [197] rating,#customerexperience [76] feedback,#customerexperience [17] nsw,top [12] vic,top [11] #customerfeedback,#retail [11] congrats,bunnings [10] rating,#customerfeedback Top Word Pairs in Tweet in G7:
[27] 8x8,#contactcenter [27] tei,study [27] study,conducted [27] conducted,forrester [27] forrester,consulting [25] #ex,#cx [25] #ccaas,#xcaas [25] #xcaas,#custserv [24] 158,#roi [24] #roi,sounds Top Word Pairs in Tweet in G8:
[29] #cx,#custserv [28] #custserv,#custexp [14] #martech,#custserv [11] perfect,time [10] customer,experience [9] find,engagebay [9] engagebay,good [9] good,alternative [9] alternative,hubspot [9] hubspot,#engagebay Top Word Pairs in Tweet in G9:
[14] understanding,#ai [14] #ai,conversational [14] conversational,tone [14] tone,improve [14] improve,customer [14] customer,service [14] service,avaya [14] avaya,intel [14] intel,team [13] ipfconline1,understanding Top Word Pairs in Tweet in G10:
[46] #cx,#custserv [43] #custserv,#custexp [43] #custexp,#stevepappas [31] master,class [23] awesome,episode [23] click,#cx [21] episode,live [21] live,johnscrazysocks [21] johnscrazysocks,pleasure [21] pleasure,john Top Replied-To in Entire Graph:
Top Replied-To in G1:
Top Replied-To in G2:
Top Replied-To in G4:
Top Mentioned in Entire Graph:
Top Mentioned in G1:
Top Mentioned in G2:
Top Mentioned in G3:
Top Mentioned in G4:
Top Mentioned in G5:
Top Mentioned in G6:
Top Mentioned in G7:
Top Mentioned in G8:
Top Mentioned in G9:
Top Mentioned in G10:
Top Tweeters in Entire Graph:
Top Tweeters in G1:
Top Tweeters in G2:
Top Tweeters in G3:
Top Tweeters in G4:
Top Tweeters in G5:
Top Tweeters in G6:
Top Tweeters in G7:
Top Tweeters in G8:
Top Tweeters in G9:
Top Tweeters in G10: