The graph represents a network of 1,661 Twitter users whose tweets in the requested range contained "custserv", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 09 January 2022 at 03:38 UTC.
The requested start date was Sunday, 09 January 2022 at 01:01 UTC and the maximum number of days (going backward) was 14.
The maximum number of tweets collected was 7,500.
The tweets in the network were tweeted over the 13-day, 5-hour, 11-minute period from Sunday, 26 December 2021 at 02:00 UTC to Saturday, 08 January 2022 at 07:12 UTC.
Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.
There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".
The graph is directed.
The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Author Description
Vertices : 1661
Unique Edges : 1782
Edges With Duplicates : 4765
Total Edges : 6547
Number of Edge Types : 5
Retweet : 896
MentionsInRetweet : 1483
Replies to : 1771
Mentions : 1845
Tweet : 552
Self-Loops : 614
Reciprocated Vertex Pair Ratio : 0.185152452496686
Reciprocated Edge Ratio : 0.312453392990306
Connected Components : 96
Single-Vertex Connected Components : 52
Maximum Vertices in a Connected Component : 754
Maximum Edges in a Connected Component : 4334
Maximum Geodesic Distance (Diameter) : 11
Average Geodesic Distance : 3.053106
Graph Density : 0.000972704786636008
Modularity : 0.31645
NodeXL Version : 1.0.1.447
Data Import : The graph represents a network of 1,661 Twitter users whose tweets in the requested range contained "custserv", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 09 January 2022 at 03:38 UTC.
The requested start date was Sunday, 09 January 2022 at 01:01 UTC and the maximum number of days (going backward) was 14.
The maximum number of tweets collected was 7,500.
The tweets in the network were tweeted over the 13-day, 5-hour, 11-minute period from Sunday, 26 December 2021 at 02:00 UTC to Saturday, 08 January 2022 at 07:12 UTC.
Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.
There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".
Layout Algorithm : The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Graph Source : GraphServerTwitterSearch
Graph Term : custserv
Groups : The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
Edge Color : Edge Weight
Edge Width : Edge Weight
Edge Alpha : Edge Weight
Vertex Radius : Betweenness Centrality
Top Domains
Top Word Pairs in Tweet in Entire Graph:
[369] #cx,#custserv [230] customer,service [225] #retail,#custserv [215] #customerexperience,#retail [192] #custserv,#custexp [172] full,name [172] top,rating [164] rating,#customerexperience [125] chat,soon [112] sorry,hear Top Word Pairs in Tweet in G1:
[172] full,name [125] chat,soon [112] sorry,hear [108] name,email [108] send,dm [106] order,number [95] please,send [93] email,address [73] please,dm [72] hi,sorry Top Word Pairs in Tweet in G2:
[226] #cx,#custserv [135] customer,service [108] #custserv,#custexp [88] #ex,#rox [55] #purpose,#trust [48] #rox,#experienceeconomy [45] #custserv,#cx [41] #custserv,chat [38] #custexp,#ex [38] year,#custserv Top Word Pairs in Tweet in G3:
[75] #promoedutech,#influencerpromotion [60] #ai,#iot [56] #yourplatformwiththeheart,#promoedutech [56] #influencerpromotion,#ai [56] #iot,#tech [53] #yourmustread,#influencerpromotion [34] #influencerpromotion,#topcasestudy [29] #yourpromoedutecheacademy,#promoedutech [29] #tech,#fintech [28] #yourpromoedutecheacademy,sth Top Word Pairs in Tweet in G4:
[224] #retail,#custserv [215] #customerexperience,#retail [172] top,rating [164] rating,#customerexperience [76] feedback,#customerexperience [11] qld,top [11] nsw,top [9] #customerfeedback,#retail [9] #customerexperience,#burger [9] #burger,#custserv Top Word Pairs in Tweet in G5:
[19] #custserv,#attemployee [12] contact,center [9] daily,conversation [9] conversation,report [9] report,ready [9] ready,#custserv [8] #customerservice,#custserv [7] customer,experience [7] orscheln,farm [7] farm,home Top Word Pairs in Tweet in G6:
[23] tei,study [23] study,conducted [23] conducted,forrester [23] forrester,consulting [23] 8x8,#contactcenter [22] learn,more [21] #ex,#cx [21] #ccaas,#xcaas [21] #xcaas,#custserv [20] 158,#roi Top Word Pairs in Tweet in G7:
[34] #cx,#custserv [28] #custserv,#custexp [18] customer,experience [16] #custserv,#cx [15] #cctr,#custserv [11] empathy,action [11] #cx,#contactcenter [8] #contactcenter,#customerservice [7] experience,#cx [7] customer,service Top Word Pairs in Tweet in G8:
[60] #cx,#custserv [52] master,class [49] #custserv,#custexp [49] #custexp,#stevepappas [41] begin,tell [41] tell,great [41] great,episode [41] show,another [41] another,mini [41] mini,master Top Word Pairs in Tweet in G9:
[14] understanding,#ai [14] #ai,conversational [14] conversational,tone [14] tone,improve [14] improve,customer [14] customer,service [14] service,avaya [14] avaya,intel [14] intel,team [13] ipfconline1,understanding Top Word Pairs in Tweet in G10:
[3] hmmexico,hm_custserv [2] hmchile,hm_custserv [2] compra,online [2] having,lot [2] lot,trouble [2] trouble,getting [2] getting,refund [2] refund,otherstories [2] otherstories,return [2] return,return Top Replied-To in Entire Graph:
Top Replied-To in G1:
Top Replied-To in G2:
Top Replied-To in G3:
Top Replied-To in G4:
Top Replied-To in G10:
Top Mentioned in Entire Graph:
Top Mentioned in G1:
Top Mentioned in G2:
Top Mentioned in G3:
Top Mentioned in G4:
Top Mentioned in G5:
Top Mentioned in G6:
Top Mentioned in G7:
Top Mentioned in G8:
Top Mentioned in G9:
Top Mentioned in G10:
Top Tweeters in Entire Graph:
Top Tweeters in G1:
Top Tweeters in G2:
Top Tweeters in G3:
Top Tweeters in G4:
Top Tweeters in G5:
Top Tweeters in G6:
Top Tweeters in G7:
Top Tweeters in G8:
Top Tweeters in G9:
Top Tweeters in G10: