The graph represents a network of 2,154 Twitter users whose tweets in the requested range contained "custserv", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 12 December 2021 at 03:39 UTC.
The requested start date was Sunday, 12 December 2021 at 01:01 UTC and the maximum number of days (going backward) was 14.
The maximum number of tweets collected was 7,500.
The tweets in the network were tweeted over the 13-day, 6-hour, 0-minute period from Sunday, 28 November 2021 at 01:34 UTC to Saturday, 11 December 2021 at 07:34 UTC.
Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.
There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".
The graph is directed.
The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Author Description
Vertices : 2154
Unique Edges : 2423
Edges With Duplicates : 5129
Total Edges : 7552
Number of Edge Types : 5
Mentions : 1984
Retweet : 887
MentionsInRetweet : 1455
Replies to : 2552
Tweet : 674
Self-Loops : 733
Reciprocated Vertex Pair Ratio : 0.199309153713299
Reciprocated Edge Ratio : 0.332373271889401
Connected Components : 84
Single-Vertex Connected Components : 38
Maximum Vertices in a Connected Component : 1946
Maximum Edges in a Connected Component : 7104
Maximum Geodesic Distance (Diameter) : 11
Average Geodesic Distance : 3.292431
Graph Density : 0.000748669236120186
Modularity : 0.324362
NodeXL Version : 1.0.1.447
Data Import : The graph represents a network of 2,154 Twitter users whose tweets in the requested range contained "custserv", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 12 December 2021 at 03:39 UTC.
The requested start date was Sunday, 12 December 2021 at 01:01 UTC and the maximum number of days (going backward) was 14.
The maximum number of tweets collected was 7,500.
The tweets in the network were tweeted over the 13-day, 6-hour, 0-minute period from Sunday, 28 November 2021 at 01:34 UTC to Saturday, 11 December 2021 at 07:34 UTC.
Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.
There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".
Layout Algorithm : The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Graph Source : GraphServerTwitterSearch
Graph Term : custserv
Groups : The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
Edge Color : Edge Weight
Edge Width : Edge Weight
Edge Alpha : Edge Weight
Vertex Radius : Betweenness Centrality
Top Domains
Top Word Pairs in Tweet in Entire Graph:
[357] #cx,#custserv [298] #retail,#custserv [287] #customerexperience,#retail [283] customer,service [281] full,name [220] top,rating [219] order,number [208] rating,#customerexperience [207] name,email [195] chat,soon Top Word Pairs in Tweet in G1:
[280] full,name [215] order,number [206] name,email [195] chat,soon [178] sorry,hear [175] please,dm [165] send,dm [135] please,send [135] dm,full [135] hm_custserv,hi Top Word Pairs in Tweet in G2:
[312] #cx,#custserv [170] customer,service [131] #hxd,#designthinking [84] #metacx,#infinitejourneys [55] #ex,#rox [54] #custserv,#cx [50] social,media [49] #btc,#defi [45] #web3,#industry50 [44] #defi,#daos Top Word Pairs in Tweet in G3:
[106] #promoedutech,#influencerpromotion [90] #ai,#iot [87] #iot,#tech [86] #influencerpromotion,#ai [85] #yourplatformwiththeheart,#promoedutech [59] #tech,#data [54] wish,successful [54] successful,time [54] time,#yourplatformwiththeheart [53] influencerprom1,wish Top Word Pairs in Tweet in G4:
[43] hm_custserv,hm [38] hm_custserv,hmindia [27] hmindia,hm_custserv [24] hmindia,hm [24] received,refund [22] case,id [20] hm,hm_custserv [20] customer,service [20] escalated,case [20] case,still Top Word Pairs in Tweet in G5:
[297] #retail,#custserv [287] #customerexperience,#retail [220] top,rating [208] rating,#customerexperience [96] feedback,#customerexperience [16] nsw,top [12] vic,top [12] nsw,feedback [12] congrats,lowes [11] #customerfeedback,#retail Top Word Pairs in Tweet in G6:
[37] host,cashier [36] bob,evans [36] evans,restaurants [17] apply,today [15] click,apply [15] see,latest [15] #host,#custserv [15] latest,job [15] job,opening [14] apply,host Top Word Pairs in Tweet in G7:
[10] #cctr,#contactcenter [10] #custserv,#customerservice [9] #crm,#cctr [9] #contactcenter,#custserv [4] #customerservice,#cx [3] #bots,#automation [2] treasuredata's,#cdp [2] #cdp,service [2] service,integrates [2] integrates,genesys Top Word Pairs in Tweet in G8:
[12] hmmexico,hm_custserv [9] hm_custserv,hmmexico [5] 99minutos,hmmexico [4] ml_ayuda,99minutos [4] 99minutos,mercadolibre [4] mercadolibre,profeco [3] hm_custserv,vamos [3] mal,servicio [2] psi_waffle,ml_ayuda [2] profeco,hmmexico Top Word Pairs in Tweet in G9:
[5] recent,#cop26 [5] #cop26,conference [5] conference,glasgow [5] glasgow,reinforced [5] reinforced,need [5] need,global [5] global,focus [5] focus,#environment [3] astridpock,recent [3] learn,more Top Word Pairs in Tweet in G10:
[7] hmespana,hm_custserv [3] gracias,hmespana [3] hm_custserv,perpetuar [3] perpetuar,roles [3] roles,sexismo [3] sexismo,ropa [3] ropa,pijamas [3] pijamas,niña [3] niña,animales [3] animales,pacíficos Top Replied-To in Entire Graph:
Top Replied-To in G1:
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Top Replied-To in G10:
Top Mentioned in Entire Graph:
Top Mentioned in G1:
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Top Tweeters in Entire Graph:
Top Tweeters in G1:
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Top Tweeters in G10: