The graph represents a network of 1,741 Twitter users whose tweets in the requested range contained "custserv", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 13 June 2021 at 02:36 UTC.
The requested start date was Sunday, 13 June 2021 at 00:01 UTC and the maximum number of days (going backward) was 14.
The maximum number of tweets collected was 7,500.
The tweets in the network were tweeted over the 13-day, 7-hour, 23-minute period from Sunday, 30 May 2021 at 00:15 UTC to Saturday, 12 June 2021 at 07:38 UTC.
Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.
There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".
The graph is directed.
The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Author Description
Vertices : 1741
Unique Edges : 2064
Edges With Duplicates : 5644
Total Edges : 7708
Number of Edge Types : 5
Replies to : 1597
Mentions : 1721
Retweet : 1360
MentionsInRetweet : 2559
Tweet : 471
Self-Loops : 594
Reciprocated Vertex Pair Ratio : 0.153734590282814
Reciprocated Edge Ratio : 0.266499057196732
Connected Components : 120
Single-Vertex Connected Components : 58
Maximum Vertices in a Connected Component : 1480
Maximum Edges in a Connected Component : 7272
Maximum Geodesic Distance (Diameter) : 15
Average Geodesic Distance : 3.591196
Graph Density : 0.00105039381515446
Modularity : 0.314267
NodeXL Version : 1.0.1.445
Data Import : The graph represents a network of 1,741 Twitter users whose tweets in the requested range contained "custserv", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 13 June 2021 at 02:36 UTC.
The requested start date was Sunday, 13 June 2021 at 00:01 UTC and the maximum number of days (going backward) was 14.
The maximum number of tweets collected was 7,500.
The tweets in the network were tweeted over the 13-day, 7-hour, 23-minute period from Sunday, 30 May 2021 at 00:15 UTC to Saturday, 12 June 2021 at 07:38 UTC.
Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.
There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".
Layout Algorithm : The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Graph Source : GraphServerTwitterSearch
Graph Term : custserv
Groups : The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
Edge Color : Edge Weight
Edge Width : Edge Weight
Edge Alpha : Edge Weight
Vertex Radius : Betweenness Centrality
Top Domains
Top Word Pairs in Tweet in Entire Graph:
[374] #custserv,#cx [297] #cx,#digitaltransformation [293] #bigdata,#datascience [285] #datascience,#usa [284] #usa,#custserv [212] customer,service [178] #yourplatformwiththeheart,#promoedutech [178] #promoedutech,#influencerpromotion [176] #retail,#custserv [173] #customerexperience,#retail Top Word Pairs in Tweet in G1:
[157] full,name [115] name,email [104] order,number [98] please,dm [93] sorry,hear [76] chat,soon [72] email,address [66] send,dm [66] hi,sorry [59] please,send Top Word Pairs in Tweet in G2:
[307] #custserv,#cx [288] #cx,#digitaltransformation [281] #bigdata,#datascience [277] #datascience,#usa [276] #usa,#custserv [174] #retail,#custserv [173] #customerexperience,#retail [172] #yourplatformwiththeheart,#promoedutech [172] #promoedutech,#influencerpromotion [142] #influencerpromotion,#ai Top Word Pairs in Tweet in G3:
[83] andrewincontact,#artificialintelligence [83] info,ingliguori [41] #artificialintelligence,simply [41] simply,explained [41] explained,info [41] ingliguori,shows [41] shows,#ai [41] #ai,transforms [41] transforms,#business [40] #business,# Top Word Pairs in Tweet in G4:
[34] customer,service [33] #cx,#custserv [25] #custserv,#custexp [22] #custserv,#cx [11] #custexp,#cx [11] global,#peopleskillschat [11] host,katenasser [11] sun,10am [8] #cx,read [8] #peopleskillschat,sun Top Word Pairs in Tweet in G5:
[25] #cx,#custserv [19] #custserv,#customerservice [17] callcentrehelp,#cx [13] #contactcenter,#custserv [13] #cctr,#custserv [12] #crm,#cctr [12] #cctr,#contactcenter [9] callcentrehelp,#cctr [8] #customerservice,#cx [7] live,chat Top Word Pairs in Tweet in G6:
[15] customer,service [7] #cx,#custserv [7] #custserv,#customerservice [6] #custserv,#cx [5] transforming,customer [5] service,starts [5] starts,digital [5] digital,engagement [5] engagement,ends [5] ends,powerful Top Word Pairs in Tweet in G7:
[40] customer,service [37] marshacollier,gregortbach [20] exceed,expectations [18] #custserv,chat [17] pm,join [17] join,panel [17] panel,#cx [17] #cx,pros [17] pros,#linkedinlive [17] #linkedinlive,ailsday Top Word Pairs in Tweet in G8:
[27] #cx,#custserv [19] customer,service [16] service,professionals [16] professionals,demand [16] demand,innovative [16] innovative,modern [16] modern,tools [16] tools,make [16] make,work [16] work,easier Top Word Pairs in Tweet in G9:
[11] #cx,#custserv [8] #churn,#cx [7] #churn,#saas [6] #custserv,#churn [5] top,customers [5] #saas,fusebill [5] #custserv,#saas [5] #saas,#custserv [5] #custserv,fusebill [4] nurturing,positive Top Word Pairs in Tweet in G10:
[5] frustrated,people [5] people,#onholdwith [5] more,#custserv [4] #cx,#custexp [4] #custexp,#custserv [4] others,more [3] #custserv,#business [2] comes,inspiring [2] inspiring,customer [2] customer,loyalty Top Replied-To in Entire Graph:
Top Replied-To in G1:
Top Replied-To in G2:
Top Replied-To in G4:
Top Replied-To in G5:
Top Replied-To in G7:
Top Replied-To in G8:
Top Mentioned in Entire Graph:
Top Mentioned in G1:
Top Mentioned in G2:
Top Mentioned in G3:
Top Mentioned in G4:
Top Mentioned in G5:
Top Mentioned in G6:
Top Mentioned in G7:
Top Mentioned in G8:
Top Mentioned in G9:
Top Mentioned in G10:
Top Tweeters in Entire Graph:
Top Tweeters in G1:
Top Tweeters in G2:
Top Tweeters in G3:
Top Tweeters in G4:
Top Tweeters in G5:
Top Tweeters in G6:
Top Tweeters in G7:
Top Tweeters in G8:
Top Tweeters in G9:
Top Tweeters in G10: