The graph represents a network of 1,603 Twitter users whose tweets in the requested range contained "custserv", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 30 May 2021 at 02:45 UTC.
The requested start date was Sunday, 30 May 2021 at 00:01 UTC and the maximum number of days (going backward) was 14.
The maximum number of tweets collected was 7,500.
The tweets in the network were tweeted over the 12-day, 2-hour, 2-minute period from Monday, 17 May 2021 at 05:12 UTC to Saturday, 29 May 2021 at 07:15 UTC.
Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.
There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".
The graph is directed.
The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Author Description
Vertices : 1603
Unique Edges : 1846
Edges With Duplicates : 10411
Total Edges : 12257
Number of Edge Types : 5
Retweet : 3785
MentionsInRetweet : 5021
Tweet : 730
Mentions : 1434
Replies to : 1287
Self-Loops : 1059
Reciprocated Vertex Pair Ratio : 0.123116501286292
Reciprocated Edge Ratio : 0.219240837696335
Connected Components : 128
Single-Vertex Connected Components : 69
Maximum Vertices in a Connected Component : 1363
Maximum Edges in a Connected Component : 11778
Maximum Geodesic Distance (Diameter) : 13
Average Geodesic Distance : 3.478302
Graph Density : 0.00119002837220785
Modularity : 0.199416
NodeXL Version : 1.0.1.445
Data Import : The graph represents a network of 1,603 Twitter users whose tweets in the requested range contained "custserv", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 30 May 2021 at 02:45 UTC.
The requested start date was Sunday, 30 May 2021 at 00:01 UTC and the maximum number of days (going backward) was 14.
The maximum number of tweets collected was 7,500.
The tweets in the network were tweeted over the 12-day, 2-hour, 2-minute period from Monday, 17 May 2021 at 05:12 UTC to Saturday, 29 May 2021 at 07:15 UTC.
Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.
There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".
Layout Algorithm : The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Graph Source : GraphServerTwitterSearch
Graph Term : custserv
Groups : The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
Edge Color : Edge Weight
Edge Width : Edge Weight
Edge Alpha : Edge Weight
Vertex Radius : Betweenness Centrality
Top Domains
Top Word Pairs in Tweet in Entire Graph:
[2974] #datascience,#usa [2948] #bigdata,#linux [2890] #linux,#datascience [2611] #usa,#custserv [2236] #custserv,#cx [2023] #cx,#digitaltransformation [702] #digitaltransformation,#datas [402] #digitaltransformation,#datasc [385] #yourplatformwiththeheart,#promoedutech [344] #custserv,#digitaltransformation Top Word Pairs in Tweet in G1:
[118] full,name [82] name,email [71] sorry,hear [66] order,number [63] please,dm [62] chat,soon [49] send,dm [46] hi,sorry [43] billing,address [42] hm_custserv,hi Top Word Pairs in Tweet in G2:
[2945] #datascience,#usa [2919] #bigdata,#linux [2862] #linux,#datascience [2584] #usa,#custserv [2124] #custserv,#cx [1999] #cx,#digitaltransformation [691] #digitaltransformation,#datas [398] #digitaltransformation,#datasc [385] #yourplatformwiththeheart,#promoedutech [340] #custserv,#digitaltransformation Top Word Pairs in Tweet in G3:
[58] #cx,#custserv [32] #custserv,#cx [31] customer,service [22] #custserv,#custexp [21] #cctr,#custserv [19] #custexp,#cx [14] callcentrehelp,#cctr [13] contact,center [12] customer,experience [11] customer,complaint Top Word Pairs in Tweet in G4:
[59] #custserv,chat [27] customer,service [27] connect,marshacollier [27] marshacollier,author [27] author,million [27] million,books [27] books,sold [27] sold,forbes [27] forbes,top [27] top,10 Top Word Pairs in Tweet in G5:
[30] #custserv,#attemployee [25] customer,service [21] #cx,#custserv [15] #custserv,#customerexperience [12] #customerservice,#training [12] #training,#custserv [12] #customerexperience,#callcenter [12] #callcenter,#businesssuccess [12] #businesssuccess,#communication [12] #communication,#trainingprogram Top Word Pairs in Tweet in G6:
[27] #custserv,#cx [26] #bigdata,#linux [25] #linux,#datascience [25] #datascience,#usa [24] #usa,#custserv [21] #cx,#digitaltransformation [11] customer,service [10] #business,gap [10] gap,knowing [10] knowing,customer Top Word Pairs in Tweet in G7:
[18] #custserv,#cx [16] customer,service [11] #cctr,#custserv [6] learn,more [6] #custserv,#cctr [6] verint,guest [6] guest,blog [6] blog,dick [6] dick,bucci [6] bucci,explains Top Word Pairs in Tweet in G8:
[126] #customerexperience,#retail [126] #retail,#custserv [88] top,rating [88] rating,#customerexperience [44] feedback,#customerexperience [13] vic,top [7] nsw,top [6] qld,feedback [5] qld,top [4] #customerexperience,#burger Top Word Pairs in Tweet in G9:
[13] #cx,#custserv [9] #saas,#custserv [8] #custserv,fusebill [8] #saas,fusebill [7] #custserv,#saas [7] free,trial [7] trial,users [7] #custserv,#subscriptions [7] #custserv,#churn [7] #churn,#saas Top Word Pairs in Tweet in G10:
[5] customer,service [4] fave,tweet [4] tweet,chats [4] chats,#cmworld [4] #cmworld,#contentwritingchat [4] #contentwritingchat,#custserv [4] #custserv,#emailhour [4] #emailhour,#twittersmarter [4] #twittersmarter,yours [3] know,social Top Replied-To in Entire Graph:
Top Replied-To in G1:
Top Replied-To in G2:
Top Replied-To in G3:
Top Replied-To in G4:
Top Replied-To in G8:
Top Replied-To in G10:
Top Mentioned in Entire Graph:
Top Mentioned in G1:
Top Mentioned in G2:
Top Mentioned in G3:
Top Mentioned in G4:
Top Mentioned in G5:
Top Mentioned in G6:
Top Mentioned in G7:
Top Mentioned in G8:
Top Mentioned in G9:
Top Mentioned in G10:
Top Tweeters in Entire Graph:
Top Tweeters in G1:
Top Tweeters in G2:
Top Tweeters in G3:
Top Tweeters in G4:
Top Tweeters in G5:
Top Tweeters in G6:
Top Tweeters in G7:
Top Tweeters in G8:
Top Tweeters in G9:
Top Tweeters in G10: