The graph represents a network of 1,809 Twitter users whose tweets in the requested range contained "custserv", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 02 May 2021 at 02:35 UTC.
The requested start date was Sunday, 02 May 2021 at 00:01 UTC and the maximum number of days (going backward) was 14.
The maximum number of tweets collected was 7,500.
The tweets in the network were tweeted over the 13-day, 7-hour, 35-minute period from Sunday, 18 April 2021 at 00:02 UTC to Saturday, 01 May 2021 at 07:37 UTC.
Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.
There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".
The graph is directed.
The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Author Description
Vertices : 1809
Unique Edges : 2535
Edges With Duplicates : 5557
Total Edges : 8092
Number of Edge Types : 5
Mentions : 1737
Retweet : 1098
Tweet : 542
MentionsInRetweet : 3170
Replies to : 1545
Self-Loops : 631
Reciprocated Vertex Pair Ratio : 0.148047229791099
Reciprocated Edge Ratio : 0.257911392405063
Connected Components : 107
Single-Vertex Connected Components : 57
Maximum Vertices in a Connected Component : 1600
Maximum Edges in a Connected Component : 7637
Maximum Geodesic Distance (Diameter) : 10
Average Geodesic Distance : 3.476124
Graph Density : 0.00115939476658008
Modularity : 0.330907
NodeXL Version : 1.0.1.445
Data Import : The graph represents a network of 1,809 Twitter users whose tweets in the requested range contained "custserv", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 02 May 2021 at 02:35 UTC.
The requested start date was Sunday, 02 May 2021 at 00:01 UTC and the maximum number of days (going backward) was 14.
The maximum number of tweets collected was 7,500.
The tweets in the network were tweeted over the 13-day, 7-hour, 35-minute period from Sunday, 18 April 2021 at 00:02 UTC to Saturday, 01 May 2021 at 07:37 UTC.
Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.
There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".
Layout Algorithm : The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Graph Source : GraphServerTwitterSearch
Graph Term : custserv
Groups : The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
Edge Color : Edge Weight
Edge Width : Edge Weight
Edge Alpha : Edge Weight
Vertex Radius : Betweenness Centrality
Top Domains
Top Word Pairs in Tweet in Entire Graph:
[264] #yourplatformwiththeheart,#promoedutech [261] customer,service [190] #promoedutech,#influencerpromotion [189] full,name [185] #iot,#tech [169] #cx,#custserv [156] name,email [140] #ai,#iot [130] #retail,#custserv [130] order,number Top Word Pairs in Tweet in G1:
[189] full,name [156] name,email [130] order,number [113] please,dm [100] chat,soon [94] sorry,hear [84] send,dm [81] hm_custserv,hi [63] home,address [63] email,address Top Word Pairs in Tweet in G2:
[255] #yourplatformwiththeheart,#promoedutech [182] #promoedutech,#influencerpromotion [177] #iot,#tech [133] #ai,#iot [111] #influencerpromotion,#ai [107] customer,service [91] #tech,#fintech [80] billquiseng,marshacollier [79] #influencerpromotion,#yourplatformwiththeheart [72] hm_custserv,billquiseng Top Word Pairs in Tweet in G3:
[49] customer,service [41] info,ingliguori [37] evolution,#artificialintelligence [37] #artificialintelligence,comes [37] comes,life [37] life,info [37] ingliguori,antgrasso [37] antgrasso,many [37] many,ways [37] ways,#digital Top Word Pairs in Tweet in G4:
[14] #cx,#custserv [13] customer,service [11] #custserv,#cx [9] #customerservice,#custserv [7] customer,support [7] global,#peopleskillschat [6] #cctr,#custserv [6] people,skills [5] #contactcenter,#custserv [5] cxpert,jtwatkin Top Word Pairs in Tweet in G5:
[70] #cx,#custserv [25] customer,experience [24] #custserv,#cx [24] #custexp,#cx [23] #custserv,#custexp [18] #cctr,#custserv [17] customer,service [17] #custserv,#data [16] call,center [16] contact,centre Top Word Pairs in Tweet in G6:
[13] #custserv,#customerexperience [12] customer,service [12] #cx,#custserv [12] #customerservice,#training [12] #training,#custserv [12] #customerexperience,#callcenter [12] #callcenter,#businesssuccess [12] #businesssuccess,#communication [12] #communication,#trainingprogram [12] #trainingprogram,#elearning Top Word Pairs in Tweet in G7:
[124] #customerexperience,#retail [124] #retail,#custserv [94] top,rating [92] rating,#customerexperience [41] feedback,#customerexperience [8] nsw,feedback [6] qld,top [6] congrats,lowes [5] #customerexperience,#food [5] #food,#custserv Top Word Pairs in Tweet in G8:
[3] cmo_council,custcomm [3] custcomm,crm [3] crm,#custserv [3] #custserv,#customerservice [3] #customerservice,journeymapping [3] journeymapping,mappingjourney [3] mappingjourney,#customerjourney [3] #customerjourney,suitecx [3] suitecx,tpdashboard [3] tpdashboard,tandemseven Top Word Pairs in Tweet in G9:
[22] #custserv,chat [18] connect,marshacollier [18] marshacollier,author [18] author,million [18] million,books [18] books,sold [18] sold,forbes [18] forbes,top [18] top,10 [18] 10,influencer Top Word Pairs in Tweet in G10:
[17] #custserv,#data [17] #data,#datamigration [16] #datamigration,#helpdesk [15] #cx,#custserv [6] management,system [6] #customerservice,#customersupport [6] #customersupport,#cx [5] article,learn [5] learn,more [4] learning,management Top Replied-To in Entire Graph:
Top Replied-To in G1:
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Top Mentioned in Entire Graph:
Top Mentioned in G1:
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Top Tweeters in Entire Graph:
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Top Tweeters in G10: