custexp, Twitter, 4/11/2021 6:38:06 AM, 252590


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custexp_2021-04-10_19-50-00.xlsx
custexp_2021-04-10_19-50-00.xlsx
From:
NodeXLExcelAutomator
Uploaded on:
April 11, 2021
Short Description:
custexp via NodeXL https://bit.ly/2OCR4nA
@billquiseng
@ricardosgulko
@debbieszumylo
@hyken
@teamofindore
@annettefranz
@finacle
@europeancxorg
@mycustomer
@drnatalie

Top hashtags:
#custexp
#cx
#custserv
#customerexperience
#customerservice
#contactcenter
#cctr

Description:
Description
The graph represents a network of 289 Twitter users whose tweets in the requested range contained "custexp", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 11 April 2021 at 02:52 UTC.

The requested start date was Sunday, 11 April 2021 at 00:01 UTC and the maximum number of days (going backward) was 14.

The maximum number of tweets collected was 7,500.

The tweets in the network were tweeted over the 13-day, 6-hour, 55-minute period from Sunday, 28 March 2021 at 00:11 UTC to Saturday, 10 April 2021 at 07:07 UTC.

Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.

There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".

The graph is directed.

The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.

The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.


Author Description


Overall Graph Metrics
Vertices : 289
Unique Edges : 217
Edges With Duplicates : 811
Total Edges : 1028
Number of Edge Types : 5
Retweet : 157
MentionsInRetweet : 214
Mentions : 303
Tweet : 353
Replies to : 1
Self-Loops : 356
Reciprocated Vertex Pair Ratio : 0.0818181818181818
Reciprocated Edge Ratio : 0.151260504201681
Connected Components : 55
Single-Vertex Connected Components : 31
Maximum Vertices in a Connected Component : 183
Maximum Edges in a Connected Component : 684
Maximum Geodesic Distance (Diameter) : 9
Average Geodesic Distance : 3.507551
Graph Density : 0.00428921568627451
Modularity : 0.297105
NodeXL Version : 1.0.1.445
Data Import : The graph represents a network of 289 Twitter users whose tweets in the requested range contained "custexp", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 11 April 2021 at 02:52 UTC.

The requested start date was Sunday, 11 April 2021 at 00:01 UTC and the maximum number of days (going backward) was 14.

The maximum number of tweets collected was 7,500.

The tweets in the network were tweeted over the 13-day, 6-hour, 55-minute period from Sunday, 28 March 2021 at 00:11 UTC to Saturday, 10 April 2021 at 07:07 UTC.

Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.

There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".

Layout Algorithm : The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Graph Source : GraphServerTwitterSearch
Graph Term : custexp
Groups : The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
Edge Color : Edge Weight
Edge Width : Edge Weight
Edge Alpha : Edge Weight
Vertex Radius : Betweenness Centrality

Top Influencers: Top 10 Vertices, Ranked by Betweenness Centrality
Top URLs
Top URLs in Tweet in Entire Graph:
[16] https://thetaylorreachgroup.com/job-opening-global-senior-manager-consumer-response/
[9] https://cx-journey.com/2021/03/cx-journey-musings-the-experience-is-everything.html
[9] https://thetaylorreachgroup.com/after-the-consultants-leave/
[7] https://www.mycustomer.com/marketing/data/how-cx-leaders-can-foster-a-more-effective-customer-insight-culture?platform=hootsuite
[7] https://www.mycustomer.com/marketing/technology/people-think-the-pandemic-has-driven-digital-transformation-heres-why-theyre?platform=hootsuite
[6] https://event.on24.com/wcc/r/3004935/8D22BA07C97FD52451EF670F9C1568B0?platform=hootsuite
[6] https://www.mycustomer.com/customer-experience/loyalty/lessons-in-customer-experience-from-disney-for-companies-of-any-size?platform=hootsuite
[6] https://www.callcentrehelper.com/retail-brands-using-artificial-intelligence-169810.htm
[6] https://www.eglobalis.com/change-these-6-fundamentals-to-improve-your-digital-transformation-and-supply-chain-experience/
[6] https://www.mycustomer.com/customer-experience/engagement/lockdown-one-year-on-the-lasting-impact-on-customer-experience?platform=hootsuite

Top URLs in Tweet in G1:
[3] https://www.instagram.com/accounts/login/
[2] https://twitter.com/annettefranz/status/1379842417264824323
[2] https://www.amazon.com/Fusion-Integrating-Culture-Greatest-Companies/dp/1473676983
[2] https://twitter.com/dgingiss/status/1377681797367132162
[2] https://www.mycustomer.com/customer-experience/loyalty/the-five-types-of-employee-that-help-or-hinder-your-customer-experiences
[2] https://www.brinknews.com/covid-19-has-forever-changed-the-customer-experience/
[2] https://twitter.com/briansolis/status/1376547453143445505
[2] https://www.freshworks.com/live-chat-software/customer-engagement/customer-appreciation-blog/
[1] https://twitter.com/tom_peters/status/1380536759495327744
[1] https://beyondphilosophy.com/5-rules-for-making-customers-feel-cared-for-and-valued/

Top URLs in Tweet in G2:
[4] https://thetaylorreachgroup.com/job-opening-global-senior-manager-consumer-response/
[3] https://thetaylorreachgroup.com/after-the-consultants-leave/
[2] https://www.linkedin.com/slink?code=eaZezQ8
[2] https://www.linkedin.com/slink?code=eM6vJci
[2] https://www.amazon.com/CustServ-Customer-Service-Culture-Experience/dp/1548920428/ref=tmm_pap_swatch_0?_encoding=UTF8&qid=1617624133&sr=8-1
[2] https://www.linkedin.com/showcase/netapp-partners/
[1] https://thecxlead.com/topics/9-ways-you-can-improve-your-digital-customer-experience-w-examples/?utm_source=missinglettr-twitter&utm_medium=social_link&utm_campaign=9-ways-you-can-improve-your-digital-customer-experience-wexamples
[1] https://www.careerarc.com/job-listing/dave-busters-jobs-captain-customer-service-37928532?campaign_id=1552&src=102&tx=cM2MF7DKMLXq2g&utm_campaign=TW102&utm_medium=TW&utm_source=JC
[1] https://www.cmswire.com/customer-experience/why-now-is-the-time-to-experiment-with-your-customer-experience/
[1] https://www.customerexperienceupdate.com/edition/weekly-management-customer-success-2021-03-20?open-article-id=15711585&article-title=banks---credit-unions--improve-your-metrics-by-putting-customers-first&blog-domain=visioncritical.com&blog-title=alida

Top URLs in Tweet in G3:
[5] https://www.eglobalis.com/change-these-6-fundamentals-to-improve-your-digital-transformation-and-supply-chain-experience/
[3] https://ecxo.org/orchestrating-surprise-and-delight-strategies-to-evoke-positive-emotions/
[2] https://customerthink.com/5-things-in-location-customers-crave-in-2021/
[2] https://customerthink.com/how-brand-and-community-became-companies-secret-weapon/
[2] https://customerthink.com/customer-engagement-how-to-build-a-strategy-that-improves-retention/
[2] https://ecxo.org/dr-marcell-vollmer-first-guest-speaker-for-ecxo-announced/
[2] https://www.eglobalis.com/podcast/want-to-become-a-customer-experience-services-leading-global-brand-talk-with-shep/
[2] https://www.eglobalis.com/podcast/using-a-human-centred-approach-to-transforming-customer-experience-with-tabitha-dunn/
[2] https://www.cmswire.com/customer-experience/with-consumer-habits-changing-again-is-it-time-to-rebuild-your-cx-roadmap/?utm_source=twitter.com&utm_medium=social&utm_campaign=cm&utm_content=social-share-sumo
[2] https://customerthink.com/seven-digital-experimentation-principles-that-are-impacting-customer-experience-your-bottom-line/

Top URLs in Tweet in G4:
[5] https://gateway.on24.com/wcc/eh/2047505/category/46594/zendesk-x-pop-up-magazine?partnerref=DebbieS
[2] https://customerservicelife.com/5-favorite-quotes-from-excellence-wins-by-horst-schulze/
[2] https://www.rollingstone.com/culture-council/panels/turn-customers-product-advocates-1147517/
[1] https://cxbuzz.com/customer-experience/favorite-cx-metric/
[1] https://cx-journey.com/2021/04/cx-journey-musings-the-more-things-change-the-more-the-excuses-dont.html
[1] https://www.cmo.com.au/article/666797/cmo-profile-what-nab-marketing-cx-chief-doing-build-customer-culture/
[1] https://www.cxfocus.com.au/customer-experience/how-to-bridge-the-cx-gap-during-a-crisis/
[1] https://centracx.com/the-customer-is-always-right-who-do-you-believe-customers-or-employees/
[1] https://www.linkedin.com/pulse/journey-mapping-examples-use-cases-our-new-template-walters-ccxp/?trackingId=hGsfZMOo%2FIKjvwnc04BYRg%3D%3D
[1] https://cx-journey.com/2021/03/cx-journey-musings-the-experience-is-everything.html

Top URLs in Tweet in G5:
[3] https://investors.avaya.com/investor-news/news-release-details/2021/Avaya-OneCloud-CCaaS-Brings-Digital-Contact-Center-Capabilities-into-New-Markets-Enabling-Businesses-Worldwide-to-Compose-Effortless-Customer-and-Employee-Experiences/default.aspx
[2] https://crmxchange.webex.com/mw3300/mywebex/default.do?nomenu=true&siteurl=crmxchange&service=6&rnd=0.8158154936932742&main_url=https://crmxchange.webex.com/ec3300/eventcenter/event/eventAction.do%3FtheAction%3Ddetail%26%26%26EMK%3D4832534b0000000401100d509554b0cb62531bacfcd6663d3a7ef57060469b02005944b3c362c3b3%26siteurl%3Dcrmxchange%26confViewID%3D187693797824565683%26SourceId%3D2%26encryptTicket%3DSDJTSwAAAATNioxry3U2XQy-Lhi62nAgSumRgD_IUYvkGlKAEpIVcw2%26&utm_content=buffera36a6&utm_medium=social&utm_source=twitter.com&utm_campaign=buffer
[2] https://www.skipprichard.com/aim-higher-creating-amazing-customer-experiences/
[1] https://hyken.com/customer-service-3/avoid-customer-confusion/?utm_content=buffer85a24&utm_medium=social&utm_source=twitter.com&utm_campaign=buffer
[1] https://www.genesys.com/en-sg/company/newsroom/announcements/genesys-launches-new-cloud-capabilities-in-india-to-offer-data-sovereignty-for-local-businesses?utm_source=twitter&utm_medium=organicsocial&utm_campaign=apac-in_lg-en_tofu_indiacloudlaunch_cl-lp&utm_content=pressrelease
[1] https://www.businesswire.com/news/home/20210406005728/en/NICE-inContact-CXone-Accelerates-International-Growth-Tripling-Sales-and-Adding-a-Record-Number-of-New-Customers#.YG198LsME8I.twitter
[1] https://investors.avaya.com/investor-news/news-release-details/2021/Avaya-Receives-Partner-of-the-Year-Awards-from-Verint-for-Transforming-Customer-and-Employee-Experiences-Across-the-Globe/default.aspx
[1] https://xceltrait.com/blogs/3-ways-businesses-can-dramatically-improve-their-customer-service/
[1] https://billquiseng.com/2011/08/03/step-one-on-how-to-wow-remove-all-the-dissatisfiers/
[1] https://www.mycustomer.com/marketing/technology/do-the-best-cx-leaders-have-a-background-in-it

Top URLs in Tweet in G6:
[7] https://cx-journey.com/2021/03/cx-journey-musings-the-experience-is-everything.html
[2] https://kerrybodine.com/product/the-2021-customer-experience-outlook/
[1] https://www.amazon.com/dp/1686886810/ref=sr_1_1?keywords=annette+franz&qid=1567611197&s=books&sr=1-1
[1] https://cx-journey.com/2014/11/what-hell-is-customer-experience.html
[1] https://cx-journey.com/2020/09/cx-journey-musings-on-the-basis-of-cx.html
[1] https://www.youtube.com/watch?v=xLhnjFmFdr8&feature=youtu.be

[1] https://www.marketwatch.com/story/this-one-document-may-have-just-changed-corporate-america-forever-2019-09-23
[1] https://cx-journey.com/2020/03/cx-teams-who-what-where-how-many-and-how-much.html
[1] https://pod.co/science-of-cx/designing-a-customer-centric-culture-with-annette-franz
[1] https://www.quadient.com/resources/moments-matter-critical-touchpoints-make-or-break-customer-experience

Top URLs in Tweet in G7:
[4] https://okt.to/yLmglY
[4] https://okt.to/P0GH6j
[4] https://okt.to/fWRboP
[1] https://okt.to/zQdJm3
[1] https://okt.to/hoOlVd
[1] https://okt.to/nUOd53
[1] https://okt.to/KHz6rh
[1] https://okt.to/uKeHkI
[1] https://okt.to/Iprt3i

Top URLs in Tweet in G8:
[6] https://www.mycustomer.com/resources/the-future-of-customer-experience-in-retail
[6] https://www.mycustomer.com/customer-experience/engagement/lockdown-one-year-on-the-lasting-impact-on-customer-experience?platform=hootsuite
[6] https://www.mycustomer.com/marketing/technology/people-think-the-pandemic-has-driven-digital-transformation-heres-why-theyre?platform=hootsuite
[6] https://www.mycustomer.com/customer-experience/loyalty/lessons-in-customer-experience-from-disney-for-companies-of-any-size?platform=hootsuite
[6] https://www.mycustomer.com/marketing/data/how-cx-leaders-can-foster-a-more-effective-customer-insight-culture?platform=hootsuite
[6] https://event.on24.com/wcc/r/3004935/8D22BA07C97FD52451EF670F9C1568B0?platform=hootsuite
[5] https://www.mycustomer.com/marketing/data/why-you-dont-want-a-360-degree-view-of-the-customer?platform=hootsuite
[4] https://www.mycustomer.com/marketing/technology/do-the-best-cx-leaders-have-a-background-in-it?platform=hootsuite
[4] https://www.mycustomer.com/community/blogs/neil-davey/cx-job-vacancy-of-the-week-wattbike?platform=hootsuite
[4] https://www.mycustomer.com/service/management/monitoring-customer-service-staff-how-much-is-too-much?platform=hootsuite

Top URLs in Tweet in G9:
[2] https://www.askdangalante.com/post/189719734286/whats-the-future-of-ai-insights-from-the-ai
[2] https://www.askdangalante.com/post/634605647078555648/how-to-create-content-customers-love
[2] https://www.askdangalante.com/post/614126377428500480/4-ways-to-benefit-from-word-of-mouth-marketing
[1] https://www.askdangalante.com/post/189211819951/search-engine-marketing-trends-from-smx-east
[1] https://dangalante.me/2019/01/31/seth-godins-this-is-marketing-what-it-means-for-brands/
[1] https://www.askdangalante.com/post/190950808396/what-i-learned-from-working-in-field-sales-in-nyc
[1] https://dangalante.me/2018/09/30/using-marketing-to-innovate-the-organization/
[1] https://www.askdangalante.com/post/618476763783331840/why-free-trials-loss-leaders-increase-sales
[1] https://www.linkedin.com/slink?code=d7Auwig

Top URLs in Tweet in G10:
[2] https://www.linkedin.com/feed/update/urn:li:activity:6782696842816700416
[2] https://customerthink.com/5-innovative-ways-to-use-virtual-agents/
[1] https://searchcustomerexperience.techtarget.com/tip/AI-improves-customer-experience-call-center-efficiency
[1] https://www.lifesize.com/en/cloud-contact-center/?utm_campaign=initiative&utm_content=1615494811&utm_medium=social-organic&utm_source=twitter
[1] https://www.lifesize.com/en/blog/cx-in-the-cloud-channelless-experience/?utm_campaign=initiative&utm_content=1615920550&utm_medium=social-organic&utm_source=facebook
[1] https://www.youtube.com/playlist?list=PLG-o5W6tjucwMiqwb8aCbdhHBD3YCANUC

[1] https://www.lifesize.com/en/blog/cx-in-the-cloud-ai-video/?utm_campaign=initiative&utm_content=1617659433&utm_medium=social-organic&utm_source=twitter
[1] https://www.linkedin.com/feed/update/urn:li:activity:6785245055696306176
[1] https://www.callcentrehelper.com/intelligent-routing-168686.htm
[1] https://www.callcentrehelper.com/hacks-improve-contact-centre-efficiency-169130.htm

Top Domains
Top Domains in Tweet in Entire Graph:
[83] mycustomer.com
[69] customerthink.com
[47] callcentrehelper.com
[39] twitter.com
[33] thetaylorreachgroup.com
[21] okt.to
[15] cx-journey.com
[14] linkedin.com
[12] mopinion.com
[11] on24.com

Top Domains in Tweet in G1:
[36] twitter.com
[3] instagram.com
[2] cx-journey.com
[2] forbes.com
[2] amazon.com
[2] mycustomer.com
[2] brinknews.com
[2] freshworks.com
[2] heartofthecustomer.com
[1] beyondphilosophy.com

Top Domains in Tweet in G2:
[19] customerthink.com
[13] callcentrehelper.com
[11] mopinion.com
[10] thetaylorreachgroup.com
[8] linkedin.com
[5] paper.li
[4] careerarc.com
[3] cmswire.com
[3] medium.com
[2] contactcenterpipeline.com

Top Domains in Tweet in G3:
[14] customerthink.com
[10] eglobalis.com
[8] genesys.com
[5] ecxo.org
[4] mycustomer.com
[3] cmswire.com
[1] insideselfstorage.com
[1] strategy-business.com
[1] cxnetwork.com
[1] martechseries.com

Top Domains in Tweet in G4:
[5] on24.com
[3] com.au
[2] cx-journey.com
[2] customerservicelife.com
[2] centracx.com
[2] rollingstone.com
[2] mycustomer.com
[1] cxbuzz.com
[1] linkedin.com
[1] the-future-of-commerce.com

Top Domains in Tweet in G5:
[4] avaya.com
[2] webex.com
[2] advisorpedia.com
[2] skipprichard.com
[1] hyken.com
[1] genesys.com
[1] businesswire.com
[1] xceltrait.com
[1] billquiseng.com
[1] mycustomer.com

Top Domains in Tweet in G6:
[11] cx-journey.com
[2] kerrybodine.com
[1] amazon.com
[1] youtube.com
[1] marketwatch.com
[1] pod.co
[1] quadient.com
[1] contactcenterpipeline.com

Top Domains in Tweet in G7:
[18] okt.to

Top Domains in Tweet in G8:
[71] mycustomer.com
[6] on24.com
[2] ow.ly
[1] skipprichard.com

Top Domains in Tweet in G9:
[9] askdangalante.com
[2] dangalante.me
[1] linkedin.com

Top Domains in Tweet in G10:
[3] lifesize.com
[3] linkedin.com
[2] callcentrehelper.com
[2] customerthink.com
[1] techtarget.com
[1] youtube.com
[1] postbeyond.com

Top Hashtags
Top Hashtags in Tweet in Entire Graph:
[566] custexp
[442] cx
[254] custserv
[211] customerexperience
[163] customerservice
[153] contactcenter
[152] cctr
[150] callcenter
[40] marketing
[29] sales



Top Hashtags in Tweet in G1:
[85] custexp
[79] cx
[33] custserv
[17] customerexperience
[15] customerservice
[6] ex
[5] employeeexperience
[5] mustdo
[5] cxchat
[4] marketing

Top Hashtags in Tweet in G2:
[116] custexp
[64] cx
[53] customerservice
[50] custserv
[48] contactcenter
[47] customerexperience
[45] callcenter
[44] cctr
[4] digitaltransformation
[4] sales

Top Hashtags in Tweet in G3:
[50] cx
[44] custexp
[30] custserv
[16] customerexperience
[5] cem
[3] ecxo
[3] cxo
[3] ccxp
[2] ai
[2] chatbot

Top Hashtags in Tweet in G4:
[24] custexp
[22] cx
[4] digital
[2] changemanagement
[2] custserv
[2] covid19
[2] voc
[1] measurement
[1] marketing
[1] culture

Top Hashtags in Tweet in G5:
[16] custexp
[7] cx
[5] ccaas
[5] customerexperience
[3] avaya
[2] customerservice
[2] webinar
[2] custserv
[1] podcast
[1] businessstrategy

Top Hashtags in Tweet in G6:
[17] cx
[16] custexp
[11] customerexperience
[4] customercentricity
[4] empexp
[3] customerunderstanding
[2] culture
[2] cxo
[2] cco
[2] product

Top Hashtags in Tweet in G7:
[19] banking
[18] custexp
[17] cx
[13] banks
[13] customerexperience
[12] digitalbanking
[12] digital
[10] finserv
[9] digitaltransformation
[3] digi

Top Hashtags in Tweet in G8:
[79] custexp
[41] cx
[11] custserv
[7] marketing
[4] cctr
[4] employeeengagement
[4] voc
[2] nps
[2] socmed
[2] smm

Top Hashtags in Tweet in G9:
[19] sales
[17] marketing
[13] custexp
[13] cx
[11] bizdev
[9] digitalmarketing
[9] custserv
[6] contentmarketing
[5] ecommerce
[5] marketingtwitter

Top Hashtags in Tweet in G10:
[16] cx
[13] contactcenter
[13] custexp
[12] callcenter
[11] custserv
[9] cctr
[7] ai
[6] cloud
[5] customerexperience
[4] ccaas

Top Words
Top Words in Tweet in Entire Graph:
[566] #custexp
[442] #cx
[314] customer
[254] #custserv
[211] #customerexperience
[163] #customerservice
[155] experience
[153] #contactcenter
[152] #cctr
[150] #callcenter

Top Words in Tweet in G1:
[85] #custexp
[79] #cx
[63] customer
[33] #custserv
[32] customers
[23] takeaway
[21] billquiseng
[20] experience
[19] service
[18] one

Top Words in Tweet in G2:
[116] #custexp
[64] #cx
[53] #customerservice
[50] #custserv
[48] #contactcenter
[47] #customerexperience
[45] #callcenter
[44] #cctr
[42] customer
[30] experience

Top Words in Tweet in G3:
[50] #cx
[44] #custexp
[30] #custserv
[29] customer
[24] experience
[16] europeancxorg
[16] #customerexperience
[14] pm
[10] digital
[10] genesys

Top Words in Tweet in G4:
[24] #custexp
[22] #cx
[9] join
[9] zendesk
[9] popupmag's
[9] free
[8] customer
[8] virtual
[8] one
[8] kind

Top Words in Tweet in G5:
[16] #custexp
[10] hyken
[10] customer
[8] avaya
[7] #cx
[5] price
[5] #ccaas
[5] #customerexperience
[5] experience
[4] customers

Top Words in Tweet in G6:
[19] cx
[17] #cx
[17] journey
[16] #custexp
[12] experience
[12] gt
[11] #customerexperience
[10] everything
[9] customer
[8] musings

Top Words in Tweet in G7:
[41] finacle
[21] customer
[19] #banking
[18] #custexp
[17] #cx
[14] digital
[13] #banks
[13] #customerexperience
[12] #digitalbanking
[12] #digital

Top Words in Tweet in G8:
[79] #custexp
[78] customer
[41] #cx
[39] cx
[29] transformation
[26] experience
[26] twieberneit
[24] mycustomer
[23] driven
[22] digital

Top Words in Tweet in G9:
[19] #sales
[17] #marketing
[13] #custexp
[13] #cx
[11] #bizdev
[9] #digitalmarketing
[9] #custserv
[6] #contentmarketing
[5] #ecommerce
[5] #marketingtwitter

Top Words in Tweet in G10:
[16] #cx
[13] #contactcenter
[13] #custexp
[12] #callcenter
[11] #custserv
[9] #cctr
[7] #ai
[6] #cloud
[6] lifesize
[5] agents

Top Word Pairs
Top Word Pairs in Tweet in Entire Graph:
[150] #custserv,#cx
[141] #customerservice,#custexp
[137] #cx,#cctr
[136] #cctr,#callcenter
[134] #callcenter,#contactcenter
[132] #customerexperience,#customerservice
[130] #contactcenter,#customerexperience
[99] customer,experience
[94] #cx,#custexp
[84] #custexp,#cx

Top Word Pairs in Tweet in G1:
[28] #cx,#custexp
[16] #custexp,#cx
[8] #cx,strategy
[7] #custexp,#custserv
[6] customer,experience
[6] #custserv,#cx
[6] #custserv,#custexp
[6] customer,needs
[5] customer,service
[5] customer,experiences

Top Word Pairs in Tweet in G2:
[52] #customerservice,#custexp
[43] #custserv,#cx
[43] #cx,#cctr
[43] #cctr,#callcenter
[43] #callcenter,#contactcenter
[43] #contactcenter,#customerexperience
[43] #customerexperience,#customerservice
[19] customer,experience
[8] customer,service
[7] #cx,#custexp

Top Word Pairs in Tweet in G3:
[29] #custserv,#custexp
[28] #cx,#custserv
[17] customer,experience
[8] genesys,#cx
[7] first,speaker
[7] speaker,dr
[7] dr,marcell
[7] marcell,vollmer
[7] vollmer,partner
[7] partner,director

Top Word Pairs in Tweet in G4:
[11] #cx,#custexp
[9] join,zendesk
[9] zendesk,popupmag's
[9] popupmag's,free
[8] free,virtual
[8] virtual,one
[8] one,kind
[8] kind,theatrical
[8] theatrical,performance
[6] performance,april

Top Word Pairs in Tweet in G5:
[5] #ccaas,#custexp
[3] online,price
[3] shep,hyken
[3] avaya,avaya
[3] avaya,extends
[3] extends,availability
[3] availability,#avaya
[3] #avaya,onecloud
[3] onecloud,ccaas
[3] ccaas,40

Top Word Pairs in Tweet in G6:
[17] cx,journey
[8] journey,musings
[7] #custexp,#cx
[7] musings,experience
[7] experience,everything
[6] journey,#customerexperience
[6] everything,cx
[6] gt,gt
[5] #customerexperience,#cx
[4] gt,cx

Top Word Pairs in Tweet in G7:
[12] #cx,#custexp
[11] find,leading
[11] leading,digital
[11] digital,#banks
[11] #banks,rely
[11] rely,finacle
[11] finacle,take
[11] take,value
[11] value,proposition
[11] proposition,market

Top Word Pairs in Tweet in G8:
[30] #custexp,#cx
[26] customer,experience
[22] digital,transformation
[20] view,customer
[16] people,think
[16] think,pandemic
[16] pandemic,driven
[16] driven,digital
[16] transformation,here's
[16] here's,wrong

Top Word Pairs in Tweet in G9:
[10] #custexp,#cx
[6] #cx,#custserv
[5] #digitalmarketing,#sales
[5] #marketing,#sales
[5] #sales,#bizdev
[4] #custserv,#customersuccess
[4] #salestips,#marketingtips
[4] increase,#sales
[3] #marketing,#ecommerce
[3] #ecommerce,trends

Top Word Pairs in Tweet in G10:
[10] #custserv,#custexp
[5] #custexp,#customerexperience
[4] #callcenter,#cx
[4] #cx,#custserv
[4] #contactcenter,#callcenter
[4] #cloud,#custserv
[4] re,struggling
[4] struggling,keep
[4] keep,#cx
[4] #cx,selling

Top Replied-To
Top Replied-To in Entire Graph:
@didoo_oo

Top Mentioned
Top Mentioned in Entire Graph:
@billquiseng
@mycustomer
@twieberneit
@europeancxorg
@hyken
@annettefranz
@finacle
@genesys
@ricardosgulko
@zendesk

Top Mentioned in G1:
@billquiseng
@annettefranz
@colinshaw_cx
@mycustomer
@thecx
@hyken
@deniseleeyohn
@stacysherman
@freshchatapp
@sueduris

Top Mentioned in G3:
@europeancxorg
@genesys
@ricardosgulko
@mycustomer
@customerthink
@drnatalie
@hyken
@thecxacademy1
@cxupdate
@cmswire

Top Mentioned in G4:
@zendesk
@popupmag
@cxpert
@debbieszumylo
@annettefranz
@cxbuzz1
@jimtincher
@jtwatkin
@cxfocusmagazine
@centracx

Top Mentioned in G5:
@hyken
@avaya
@billquiseng
@incontact
@skipprichard
@steffwatson
@toister
@genesys
@kateleggett
@innovative_cx

Top Mentioned in G6:
@annettefranz
@billquiseng
@jeannebliss
@kerrybodine
@hyken
@ijgolding
@donpeppers
@stanphelpspg
@drnatalie
@castdotapp

Top Mentioned in G7:
@finacle
@paytmbank
@pnbindia
@bcsurti
@puneetchhahira
@ausmilitarybank
@ibsintelligence
@cherry_254
@abhijith_kd
@ricardosgulko

Top Mentioned in G8:
@twieberneit
@mycustomer
@stevenvbe
@duncanjwardle
@insightfahey
@neilcdavey
@gerrybuk
@creaseyed
@alexallwood
@europeancxorg

Top Mentioned in G9:
@smktgsmtdablog
@dangalante
@business_ai
@smx
@marketingland
@sengineland

Top Mentioned in G10:
@callcentrehelp
@lifesize
@customerthink
@rgareiss
@ttbusinesstech
@jenertainment
@europeancxorg

Top Tweeters
Top Tweeters in Entire Graph:
@chidambara09
@rosenchild
@slate
@trendsinai
@gezgintrk
@marshacollier
@cnbc
@artificialbra1n
@juliebhunt
@forbes

Top Tweeters in G1:
@marshacollier
@tom_peters
@billquiseng
@victorvquijano
@jaybaer
@warbyparker
@biznewsjobs
@immarkbernhardt
@sueduris
@blakemichellem

Top Tweeters in G2:
@vocnews_online
@userexpnews
@claudiogt
@colinsataylor
@nkossovan
@lavy02
@convergehub
@dennisegilbert
@chiprbell
@enterknowhow

Top Tweeters in G3:
@slate
@gezgintrk
@education_24x7
@drjdrooghaag
@82jjc
@mvollmer1
@cmswire
@enricomolinari
@baski_la
@drnatalie

Top Tweeters in G4:
@rollingstone
@zendesk
@unahub
@jeanniecw
@jtwatkin
@debbieszumylo
@dave_dyson
@qualtrics
@futureofcec
@cxpert

Top Tweeters in G5:
@advisorpedia
@hyken
@rbacal
@skipprichard
@knxchg
@genesys
@steffwatson
@avaya
@toister
@incontact

Top Tweeters in G6:
@juliebhunt
@grjenkin
@annettefranz
@stanphelpspg
@russlol
@jeannebliss
@futurajoaquin
@donpeppers
@cxpa_assoc
@ijgolding

Top Tweeters in G7:
@chidambara09
@teamofindore
@yixuantu1
@interfima
@pnbindia
@happyshiv123
@ibsintelligence
@satyendranath1
@finacle
@abhijith_kd

Top Tweeters in G8:
@mycustomer
@stevenvbe
@sethgrimes
@twieberneit
@neilcdavey
@empirix
@tpnretailuk
@duncanjwardle
@alexallwood
@dom_aldred

Top Tweeters in G9:
@fadanconsultant
@postyouradsbiz
@sengineland
@marketingland
@dangalante
@smx
@tlodroid
@smktgsmtdablog
@business_ai

Top Tweeters in G10:
@trendsinai
@manifattura40
@callcentrehelp
@ttbusinesstech
@lifesize
@rgareiss
@acolliwobble
@jenertainment


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