The graph represents a network of 4,628 Twitter users whose tweets in the requested range contained "#cx", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 14 February 2021 at 22:42 UTC.
The requested start date was Sunday, 14 February 2021 at 01:01 UTC and the maximum number of days (going backward) was 14.
The maximum number of tweets collected was 7,500.
The tweets in the network were tweeted over the 5-day, 3-hour, 32-minute period from Monday, 08 February 2021 at 21:28 UTC to Sunday, 14 February 2021 at 01:00 UTC.
Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.
There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".
The graph is directed.
The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Author Description
Vertices : 4628
Unique Edges : 4626
Edges With Duplicates : 10403
Total Edges : 15029
Number of Edge Types : 5
Tweet : 2310
Mentions : 3543
MentionsInRetweet : 5414
Retweet : 3629
Replies to : 133
Self-Loops : 2430
Reciprocated Vertex Pair Ratio : 0.046135588191663
Reciprocated Edge Ratio : 0.0882019285309132
Connected Components : 1012
Single-Vertex Connected Components : 660
Maximum Vertices in a Connected Component : 2840
Maximum Edges in a Connected Component : 12185
Maximum Geodesic Distance (Diameter) : 16
Average Geodesic Distance : 5.048619
Graph Density : 0.000329321021496649
Modularity : 0.409736
NodeXL Version : 1.0.1.443
Data Import : The graph represents a network of 4,628 Twitter users whose tweets in the requested range contained "#cx", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 14 February 2021 at 22:42 UTC.
The requested start date was Sunday, 14 February 2021 at 01:01 UTC and the maximum number of days (going backward) was 14.
The maximum number of tweets collected was 7,500.
The tweets in the network were tweeted over the 5-day, 3-hour, 32-minute period from Monday, 08 February 2021 at 21:28 UTC to Sunday, 14 February 2021 at 01:00 UTC.
Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.
There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".
Layout Algorithm : The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Graph Source : GraphServerTwitterSearch
Graph Term : #cx
Groups : The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
Edge Color : Edge Weight
Edge Width : Edge Weight
Edge Alpha : Edge Weight
Vertex Radius : Betweenness Centrality
Top URLs in Tweet in Entire Graph:
[33] - [16] https://www.ringcentral.co.uk/multi-level-ivr.html [15] 2021 [13] https://go.8x8.com/FY21Q4_01_2272_Contact_Center_CX_Trends_to_Watch_webinar_21721_Registration_LP.html?utm_medium=social-media&utm_source=advocates&utm_campaign=7012J000001It1j&utm_source=Twitter&utm_medium=social-media-organic&utm_campaign=employee_advocacy&lever_via= [11] https://register.gotowebinar.com/register/3573397809251632912 [8] https://explore.sprinklr.com/webinar-how-leading-luxury-brands-leverage-digital-channels-to-better-engage-with-their-consumers.html?utm_source=rose&utm_medium=sprinklr&utm_campaign=luxury-media-webinar-11-8-20&utm_source=TWITTER-&utm_medium=rose&utm_campaign=Sprinklr+Advocacy [8] blog [8] external [8] https://www.zdnet.com/article/rethinking-customer-service-no-longer-the-weakest-link-in-the-customers-journey/ [7] https://www.linkedin.com/posts/ravikikan_cx-entrepreneurship-startup-activity-6760096941503201280-SyJQ Top URLs in Tweet in G1:
[16] https://www.ringcentral.co.uk/multi-level-ivr.html [8] https://explore.sprinklr.com/webinar-how-leading-luxury-brands-leverage-digital-channels-to-better-engage-with-their-consumers.html?utm_source=rose&utm_medium=sprinklr&utm_campaign=luxury-media-webinar-11-8-20&utm_source=TWITTER-&utm_medium=rose&utm_campaign=Sprinklr+Advocacy [5] https://themediaonline.co.za/2021/01/customer-experience-in-a-post-pandemic-world/?_scpsug=crawled,9084114,en_45464311889c179c4e16464391602a5c4b087d2c928ffde7939c9a5fcf485b4d#_scpsug=crawled,9084114,en_45464311889c179c4e16464391602a5c4b087d2c928ffde7939c9a5fcf485b4d [4] https://www.zdnet.com/article/rethinking-customer-service-no-longer-the-weakest-link-in-the-customers-journey/ [4] https://bradenkelley.com/2021/02/why-your-digital-transformation-may-be-doomed-to-fail/ [4] https://www.retailcustomerexperience.com/blogs/great-retail-customer-experience-needs-great-it/?_scpsug=crawled,9084114,en_204bcec8d49fbfe271cfeba4da4ece5f77b4c723cdc3243dc621dd3d228f0397#_scpsug=crawled,9084114,en_204bcec8d49fbfe271cfeba4da4ece5f77b4c723cdc3243dc621dd3d228f0397 [3] https://mopinion.com/saas-customer-experience-cx/?utm_content=buffercccbb&utm_medium=social&utm_source=twitter.com&utm_campaign=buffer [3] https://centracx.com/using-feedback-to-engage-and-empower-frontline-employees/ [3] https://www.streamingmedia.com/IndustryWhitepapers/10432-Power-Your-Payments-Media-Report-Feature-payments-in-your-customer-acquisition-strategy.htm?utm_campaign=generateView&utm_source=IndexPage&utm_medium=webpage&utm_content=text [3] https://internationalbanker.com/banking/customer-experience-goals-for-the-banking-industry-in-2021/?_scpsug=crawled,9084114,en_9f68de1e9ac392e5d6e2a5478bcd0404a81a62677d0b6b0da14af14efcf8f835#_scpsug=crawled,9084114,en_9f68de1e9ac392e5d6e2a5478bcd0404a81a62677d0b6b0da14af14efcf8f835 Top URLs in Tweet in G2:
[32] - [14] 2021 [8] blog [8] external [7] https://www.linkedin.com/posts/ravikikan_cx-entrepreneurship-startup-activity-6760096941503201280-SyJQ [6] Top [6] 5 [6] Workforce [6] Trends [6] in Top URLs in Tweet in G3:
[5] https://digi-desk.co.uk/2021/02/09/creating-consistency-across-channel/ [3] https://www.mycustomer.com/customer-experience/loyalty/bust-these-three-barriers-or-fail-to-drive-cx-change [3] https://www.callcentrehelper.com/2020-year-changed-customer-service-forever-167699.htm [3] https://www.callcentrehelper.com/customer-service-writing-simple-friendly-personal-166954.htm [2] https://thenextweb.com/growth-quarters/2021/02/09/you-need-to-rethink-your-customer-experience-for-2021-heres-how-i-did-it/?utm_source=facebook.com&utm_medium=referral&utm_content=You%20need%20to%20rethink%20your%20customer%20experience%20for%202021%20%E2%80%94%20here%27s%20how%20I%20did%20it&utm_campaign=share%2Bbutton [2] https://cx-journey.com/2021/01/12-tips-to-improve-your-csat-score.html [2] https://buff.ly/3aAIYTt [2] https://runway.airkit.com/20210121-Webinar-CXPAWebinar-BoostCustomerRetentionandGrowth_On-DemandWebinarReg.html [2] https://www.forbes.com/sites/dangingiss/2019/07/27/why-subjective-marketing-decisions-can-lead-to-a-poor-customer-experience/?ss=cmo-network#322d8125408f [2] https://cx-journey.com/2021/01/how-to-take-action-on-your-customer-feedback.html Top URLs in Tweet in G4:
[4] https://thefinancialbrand.com/104009/digital-banking-champion-transformation-experience-cx-ux/ [4] https://technative.io/leading-from-the-front-in-the-age-of-mistrust/ [2] https://www.staterinmotion.com/feed/customer-success-obsession-disruption-or-disruptor?rq=Customer [2] Success [2] Obsession [2] https://thefinancialbrand.com/webinars/2021-trendwatch-harland-clarke-webinar/ [1] https://straighttalk.hcltech.com/sites/default/files/stinsights_tweetchat_-_digital_engineering_for_the_next-gen_customer_experie.ics [1] https://www.iotforall.com/how-can-artificial-intelligence-revolutionize-user-experience [1] https://www.ladn.eu/adn-business/experts-metiers/digital/social-media-digital/reseaux-sociaux-digital/les-tendances-de-la-relation-client-en-2021/ [1] https://www.kissthebride.fr/experience-relation-client/data-emotion-5-la-relation-clients-post-crise-en-chiffres/ Top URLs in Tweet in G5:
[4] https://www.zdnet.com/article/rethinking-customer-service-no-longer-the-weakest-link-in-the-customers-journey/ [4] https://hbr.org/2019/06/why-every-company-needs-a-chief-experience-officer?utm_sq=gjjykjeyxv&utm_source=twitter&utm_medium=social&utm_campaign=adobepartner&utm_content=adobepartner [2] https://www.cmswire.com/customer-experience/moving-from-customer-engagement-to-customer-participation/ [2] https://www.cmo.com/opinion/articles/2018/9/13/2018-ovum-high-tech-research-report.html?utm_sq=gjvycz9oad&utm_source=twitter&utm_medium=social&utm_campaign=adobepartner&utm_content=adobepartner#gs.1m2V60sL [1] https://apevents.idc.com/events/redefining-customer-experience-with-artificial-intelligence-an-idc-aws-freshworks-exclusive-webinar/registration-36e02ccda4464a2f9830f2d8ad214acd.aspx?4W,I4,232dc1df-6e07-409d-a956-35366da69fa7=&r=232dc1df-6e07-409d-a956-35366da69fa7&refid=Freshworks-SM&tystub=zjq9nf&fqp=true [1] https://dnbleig.webex.com/mw3300/mywebex/default.do?nomenu=true&siteurl=dnbleig&service=6&rnd=0.9877620601614665&main_url=https://dnbleig.webex.com/ec3300/eventcenter/event/eventAction.do%3FtheAction%3Ddetail%26%26%26EMK%3D4832534b0000000420c93424860f7ea6eb2ebfe71fa3e54304f313ee6ef9f88e4b3d080650b994b9%26siteurl%3Ddnbleig%26confViewID%3D184772230134108378%26SourceId%3DClient%26encryptTicket%3DSDJTSwAAAATRNlS1WNZPogirTTdHciHAZ7dQRKhHGkx9vPYQikgpPw2%26 [1] https://www.forbes.com/sites/heidilynnekurter/2020/07/31/6-common-misconceptions-about-workplace-culture-that-are-hurting-your-employee-experience/?utm_sq=gihqroglty&utm_source=twitter&utm_medium=social&utm_campaign=cxintersect&utm_content=employeeexperience#64fad84f23f3 [1] https://podcasts.apple.com/us/podcast/having-a-super-cx/id1528612021?i=1000508510012 [1] https://www.zdnet.com/article/oracle-updates-cx-portfolio-with-new-sales-marketing-tools/ [1] https://www.cmswire.com/customer-experience/building-trust-in-2021-and-beyond-with-an-end-to-end-customer-experience/?utm_source=twitter.com&utm_medium=social&utm_campaign=cm&utm_content=social-share-sumo Top URLs in Tweet in G6:
[1] https://www.engati.com/blog/influencers [1] https://www.amazon.co.jp/gp/product/B07MQWRGYL/ref=as_li_ss_shr?ie=UTF8&psc=1&linkCode=shr&tag=masanoriotsuk-22&language=ja_JP&creativeASIN=B07MQWRGYL&camp=1207&creative=8411&linkId=179e57a428cad3aa89c1caaefc432bec [1] https://around40-menzblog.com/%E3%82%AB%E3%83%B3%E3%82%BF%E3%83%B3%EF%BC%81%E3%80%80cx-5%E3%81%AE%E3%82%A8%E3%82%A2%E3%82%B3%E3%83%B3%E3%83%95%E3%82%A3%E3%83%AB%E3%82%BF%E3%83%BC%E3%81%AE%E4%BA%A4%E6%8F%9B%E6%96%B9%E6%B3%95 [1] https://around40-menzblog.com/cx-5%E3%81%AB%E3%82%BF%E3%82%A4%E3%83%A4%E3%81%AE%E7%A9%BA%E6%B0%97%E5%9C%A7%E3%81%AE%E8%AD%A6%E5%91%8A%E7%81%AF%E3%81%8C%E7%82%B9%E3%81%84%E3%81%9F%EF%BC%81%E6%B6%88%E3%81%97%E6%96%B9%E3%81%AF [1] https://www.sas.com/sas/webinars/customer-experience-creating-opportunities-with-the-new-digital-customer.html?utm_source=oto&utm_medium=email&utm_campaign=cui-gen-emea [1] https://dy.si/dySVH [1] https://us02web.zoom.us/webinar/register/WN_hAf3abBERVKXC0L8D5FMnQ?_x_zm_rtaid=E8uUoHlxR4uUMltXtyviHg.1612877957293.4ab3b4bf71c91ea9a8041c12a254fe80&_x_zm_rhtaid=580 Top URLs in Tweet in G7:
[2] https://thenextweb.com/growth-quarters/2021/02/09/you-need-to-rethink-your-customer-experience-for-2021-heres-how-i-did-it/ [2] https://marketoonist.com/2020/11/cx-is-not-a-department.html [1] https://www2.merkleinc.com/l/47252/2021-02-05/8nl4q6 [1] https://dy.si/9HVLL [1] https://dy.si/f61rG7 [1] https://dy.si/3pDTP [1] https://dy.si/mdk97 [1] https://dy.si/5mtw5 [1] https://thenextweb.com/podium/2021/02/09/you-need-to-rethink-your-customer-experience-for-2021-heres-how-i-did-it/ [1] https://dy.si/ogNrV Top URLs in Tweet in G8:
[3] https://www.linkedin.com/slink?code=eBHdnjs [1] https://www.concentrix.com/newsroom/press-release/concentrix-creates-voice-of-the-customer-essentials-platform-to-transform-customer-interactions/?utm_source=hootsuite&utm_medium=linkedin&utm_term=concentrix&utm_content=36d41bb6-3dd3-4f32-91be-1059d11bf614&utm_campaign=&utm_source=hootsuite&utm_medium=twitter&utm_term=concentrix&utm_content=ac3dfb74-935d-43db-a80f-6bb973ad9660&utm_campaign= [1] https://martechseries.com/sales-marketing/crm/3clogic-announces-cloud-contact-center-integration-zoom/ [1] https://medium.com/authority-magazine/virgil-wong-of-hgs-how-to-create-a-fantastic-retail-experience-that-keeps-bringing-customers-back-7f328f218659 [1] https://webhelp.com/news/how-the-game-is-changing-for-cx-markets-and-channels/ [1] https://webhelp.com/news/can-the-crisis-curve-create-a-road-map-for-cx-transformation-and-stability/ [1] http://www.itnumeric.com/oro-renforce-son-equipe-de-direction-europeenne/ [1] https://twitter.com/zoom_us/status/1358859678218743811 Top URLs in Tweet in G9:
[1] https://nobelbiz.com/nancy-munro-human-voice-and-simulation-training/ [1] https://nobelbiz.com/the-art-of-implementing-a-chatbot-within-your-call-center/?utm_source=Twitter&utm_medium=Twitter_Comment&utm_campaign=Influencer_Tag [1] https://www.brighttalk.com/summit/4717-fintech-in-2021-focus-on-the-customer/ai-analytics-elevating-the-customer-experience/?utm_source=ephesoft&utm_medium=virtual-event&utm_campaign=americas-2021-q1-brighttalk-virtual-summit-fintech-in-2021 [1] https://twitter.com/helenolsen/status/1359459628959023105 [1] https://www.outsystems.com/blog/posts/customer-experience-mind-the-gap/?sharer_userID=0b2b4f59-eebf-4a5d-8c71-3f2f922054b2&utm_term=standard&utm_content=everyonesocial&utm_medium=social&utm_source=twitter&utm_campaign=employee_advocacy&es_id=a009255279 [1] https://www.gartner.com/en/newsroom/press-releases/2020-12-15-gartner-identifies-six-steps-customer-service-and-sup Top URLs in Tweet in G10:
[13] https://go.8x8.com/FY21Q4_01_2272_Contact_Center_CX_Trends_to_Watch_webinar_21721_Registration_LP.html?utm_medium=social-media&utm_source=advocates&utm_campaign=7012J000001It1j&utm_source=Twitter&utm_medium=social-media-organic&utm_campaign=employee_advocacy&lever_via= [1] https://www.valantic.com/blog/vertrieb-der-zukunft-digitalisierung-im-b2b-vertrieb/?utm_campaign=CEC%20DE%20%7C%20Event%20%7C%20Vertrieb%20zukunftssicher%20gestalten%2005-2020&utm_content=153212164&utm_medium=social&utm_source=twitter&hss_channel=tw-146015252 [1] https://www.valantic.com/blog/onsite-suche-als-zentrales-element-der-customer-experience/?utm_campaign=CEC%20DE%20%7C%20Event%20Webinar%20%7C%20Suche%20als%20zentrales%20Element%20der%20Customer%20Experience%2009-2020&utm_content=153212166&utm_medium=social&utm_source=twitter&hss_channel=tw-146015252 [1] https://www.webtiser.com/kompetenzen/swisscom-uebernimmt-den-e-commerce-spezialisten-webtiser/ [1] https://autoklose.com/vanillasoft-on-g2/?utm_source=twitter&utm_medium=social&utm_campaign=blog%20posts [1] https://twitter.com/ventanaresearch/status/1359223539602255872 [1] https://twitter.com/ventanaresearch/status/1359579219316064257 [1] https://thesalesexpertschannel.com/ingram-show/ [1] https://keithdawson.ventanaresearch.com/new-title-the-opportunity-for-cx-is-beyond-your-contact-center [1] https://autoklose.com/reduce-customer-churn-rate/?ref=quuu Top Domains
Top Word Pairs in Tweet in Entire Graph:
[612] customer,experience [323] #cx,#customerexperience [257] #customerexperience,#cx [205] customer,service [202] #ai,#machinelearning [172] learn,more [172] #psychologists,next [172] next,target [172] target,#ai [172] #machinelearning,#futureofwork Top Word Pairs in Tweet in G1:
[156] customer,experience [74] #cx,#customerexperience [65] #customerexperience,#cx [41] learn,more [28] customer,service [26] contact,center [24] #ux,#cx [23] experience,#cx [23] #cx,#retail [21] read,more Top Word Pairs in Tweet in G2:
[180] #ai,#machinelearning [163] #psychologists,next [163] next,target [163] target,#ai [163] #machinelearning,#futureofwork [163] #futureofwork,#ml [163] #ml,#helathtech [136] #cx,#digitaltransformation [136] #helathtech,#healthit [136] #healthit,#bigdata Top Word Pairs in Tweet in G3:
[163] customer,experience [72] #cx,#customerexperience [63] customer,service [50] #cx,#custserv [48] #customerexperience,#cx [42] scott,mckain [42] personal,professional [42] playing,distinction [42] distinction,radio [42] radio,join Top Word Pairs in Tweet in G4:
[34] techamazing,enricomolinari [33] #digitaltransformation,#cx [32] mashable,enricomolinari [28] pretty,much [28] much,task [28] task,need [28] need,done [28] done,mashable [25] enricomolinari,groundbreaking [24] #cx,#ux Top Word Pairs in Tweet in G5:
[30] customer,experience [28] customer,service [27] #cx,#customerexperience [18] learn,more [18] #marketing,#cx [16] 00,gmt [13] go,until [13] 17,00 [12] customer,experiences [11] more,register Top Word Pairs in Tweet in G6:
[82] modeling,business [82] business,model [82] model,towards [82] towards,customer [82] customer,centric [82] centric,organization [82] organization,matter [82] matter,mindset [82] mindset,ten [82] ten,habits Top Word Pairs in Tweet in G7:
[27] forrester,wave [27] wave,customer [27] customer,database [27] database,engagement [27] engagement,agencies [27] agencies,q1 [27] q1,2021 [26] webinar,feb [23] shares,more [22] rocco,albano Top Word Pairs in Tweet in G8:
[20] build,deploy [20] deploy,applications [20] applications,multi [20] multi,cloud [20] cloud,environments [20] environments,speed [20] speed,accelerate [18] leverage,#devops [18] #devops,build [16] high,definition Top Word Pairs in Tweet in G9:
[30] customer,experience [11] #cx,#customerexperience [9] organizations,waking [9] waking,power [9] power,data [9] data,core [9] core,strategic [9] strategic,business [9] business,asset [9] asset,highlighted Top Word Pairs in Tweet in G10:
[21] continue,rise [20] #cx,#customerservice [20] #customerservice,continue [20] rise,#it [20] #it,#cx [20] #cx,#cctr [20] #cctr,leaders [20] leaders,meet [19] expectations,around [18] around,#cx Top Replied-To in Entire Graph:
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