custexp, Twitter, 1/24/2021 3:06:08 AM, 246347


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custexp_2021-01-23_18-30-00.xlsx
custexp_2021-01-23_18-30-00.xlsx
From:
NodeXLExcelAutomator
Uploaded on:
January 24, 2021
Short Description:
custexp via NodeXL https://bit.ly/39Xqbl5
@mycustomer
@billquiseng
@chidambara09
@ricardosgulko
@lifesize
@annettefranz
@cxpert
@pyscalellc
@europeancxorg
@hyken

Top hashtags:
#custexp
#cx
#customerexperience
#custserv
#marketing
#customerservice
#sales

Description:
Description
The graph represents a network of 395 Twitter users whose tweets in the requested range contained "custexp", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 24 January 2021 at 02:32 UTC.

The requested start date was Sunday, 24 January 2021 at 01:01 UTC and the maximum number of days (going backward) was 14.

The maximum number of tweets collected was 7,500.

The tweets in the network were tweeted over the 13-day, 6-hour, 17-minute period from Sunday, 10 January 2021 at 01:44 UTC to Saturday, 23 January 2021 at 08:01 UTC.

Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.

There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".

The graph is directed.

The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.

The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.


Author Description


Overall Graph Metrics
Vertices : 395
Unique Edges : 397
Edges With Duplicates : 941
Total Edges : 1338
Number of Edge Types : 5
Retweet : 252
MentionsInRetweet : 412
Mentions : 381
Tweet : 285
Replies to : 8
Self-Loops : 295
Reciprocated Vertex Pair Ratio : 0.0652557319223986
Reciprocated Edge Ratio : 0.122516556291391
Connected Components : 48
Single-Vertex Connected Components : 24
Maximum Vertices in a Connected Component : 301
Maximum Edges in a Connected Component : 1085
Maximum Geodesic Distance (Diameter) : 10
Average Geodesic Distance : 4.176095
Graph Density : 0.00388099980723511
Modularity : 0.384275
NodeXL Version : 1.0.1.443
Data Import : The graph represents a network of 395 Twitter users whose tweets in the requested range contained "custexp", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 24 January 2021 at 02:32 UTC.

The requested start date was Sunday, 24 January 2021 at 01:01 UTC and the maximum number of days (going backward) was 14.

The maximum number of tweets collected was 7,500.

The tweets in the network were tweeted over the 13-day, 6-hour, 17-minute period from Sunday, 10 January 2021 at 01:44 UTC to Saturday, 23 January 2021 at 08:01 UTC.

Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.

There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".

Layout Algorithm : The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Graph Source : GraphServerTwitterSearch
Graph Term : custexp
Groups : The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
Edge Color : Edge Weight
Edge Width : Edge Weight
Edge Alpha : Edge Weight
Vertex Radius : Betweenness Centrality

Top Influencers: Top 10 Vertices, Ranked by Betweenness Centrality
Top URLs
Top URLs in Tweet in Entire Graph:
[16] https://www.eglobalis.com/digital-experimentation-7-principles-that-impacts-cx-technology-and-your-bottom-line/
[13] https://www.zoominsoftware.com/blog/10-things-users-hate-about-you-customer-experience/?source_lt=Other&subsource_lt=Blog&traf=CX_Contributor&camp=blog_traffic&product_interest=General&vert=customer-experience
[11] https://event.on24.com/eventRegistration/EventLobbyServlet?target=reg20.jsp&referrer=&eventid=2925081&sessionid=1&key=C5872A381FB0EB92E6269D3855299960®Tag=&V2=false&sourcepage=register
[11] https://www.mycustomer.com/service/channels/how-ai-can-cause-more-cx-harm-than-good-and-how-to-reduce-the-risk?platform=hootsuite
[11] https://www.mycustomer.com/customer-experience/engagement/five-companies-crossing-industry-lines-to-transform-customer?platform=hootsuite
[9] https://www.mycustomer.com/customer-experience/loyalty/how-to-enlist-a-volunteer-army-to-drive-cx-change?platform=hootsuite
[9] https://www.mycustomer.com/marketing/strategy/has-covid-19-created-more-compassion-in-brands?platform=hootsuite
[8] https://www.mycustomer.com/community/blogs/mhinshaw/what-customer-experience-professionals-can-learn-from-entrepreneurs?platform=hootsuite
[7] https://www.mycustomer.com/service/management/what-is-the-feeling-economy-and-why-is-it-set-to-boost-the-service-sector?platform=hootsuite
[7] https://www.mycustomer.com/customer-experience/engagement/three-new-years-resolutions-for-those-serious-about-cx-improvement?platform=hootsuite

Top URLs in Tweet in G1:
[16] https://www.eglobalis.com/digital-experimentation-7-principles-that-impacts-cx-technology-and-your-bottom-line/
[3] https://www.eglobalis.com/customer-and-employee-criticism-your-leverage-tool-for-growth/
[2] https://www.eglobalis.com/customer-experience-enterprise-technology-simplify-products-services/
[2] https://www.eglobalis.com/best-customer-and-employee-experience-design-books-of-2020-2021-list/
[2] https://vimeo.com/499093727
[2] https://www.genesys.com/blog/post/getting-one-million-employees-back-to-work-safely?platform=hootsuite
[2] https://customerthink.com/dont-talk-about-top-customer-experience-culture-if-you-dont-know-med/
[2] https://customerthink.com/align-your-markets-organization-and-strategy-around-customer-needs/
[2] https://www.genesys.com/blog/post/7-ways-to-improve-employee-engagement-for-home-workers?platform=hootsuite
[2] https://customerthink.com/21-tips-for-2021-customer-experience-excellence/

Top URLs in Tweet in G2:
[6] https://hyken.com/customer-experience-2/5-top-customer-service-articles-for-the-week-of-january-11-2021/?utm_content=buffer23174&utm_medium=social&utm_source=twitter.com&utm_campaign=buffer
[6] https://nodexlgraphgallery.org/Pages/Graph.aspx?graphID=245801
[4] https://hyken.com/amazing-business-radio-show/amazing-business-radio-dennis-wakabayashi/?utm_content=buffer5ef8f&utm_medium=social&utm_source=twitter.com&utm_campaign=buffer
[2] https://twitter.com/jimtincher/status/1351862365411803138
[2] https://twitter.com/MilkyMap/status/1352331131874660352
[2] https://www.business2community.com/customer-experience/customer-experience-vs-customer-satisfaction-whats-the-difference-02376922
[2] https://www.amazon.com/gp/video/detail/B083BCVN14/ref=atv_dp_season_select_s2?utm_content=buffer1cd32&utm_medium=social&utm_source=twitter.com&utm_campaign=buffer
[2] https://www.youtube.com/watch?v=CIbF9nkXXLI&feature=youtu.be&utm_content=buffer5ff43&utm_medium=social&utm_source=twitter.com&utm_campaign=buffer

[2] https://hyken.com/customer-experience-2/guest-post-thomas-fordham/?utm_content=buffer66a8e&utm_medium=social&utm_source=twitter.com&utm_campaign=buffer
[1] https://www.getfeedback.com/resources/customer-journey-mapping/what-are-customer-touchpoints/

Top URLs in Tweet in G3:
[11] https://www.mycustomer.com/service/channels/how-ai-can-cause-more-cx-harm-than-good-and-how-to-reduce-the-risk?platform=hootsuite
[11] https://www.mycustomer.com/customer-experience/engagement/five-companies-crossing-industry-lines-to-transform-customer?platform=hootsuite
[11] https://event.on24.com/eventRegistration/EventLobbyServlet?target=reg20.jsp&referrer=&eventid=2925081&sessionid=1&key=C5872A381FB0EB92E6269D3855299960®Tag=&V2=false&sourcepage=register
[9] https://www.mycustomer.com/customer-experience/loyalty/how-to-enlist-a-volunteer-army-to-drive-cx-change?platform=hootsuite
[8] https://www.mycustomer.com/marketing/strategy/has-covid-19-created-more-compassion-in-brands?platform=hootsuite
[8] https://www.mycustomer.com/community/blogs/mhinshaw/what-customer-experience-professionals-can-learn-from-entrepreneurs?platform=hootsuite
[7] https://www.mycustomer.com/resources/customer-experience-leadership-during-covid-19?platform=hootsuite
[7] https://www.mycustomer.com/service/management/what-is-the-feeling-economy-and-why-is-it-set-to-boost-the-service-sector?platform=hootsuite
[7] https://www.mycustomer.com/customer-experience/engagement/three-new-years-resolutions-for-those-serious-about-cx-improvement?platform=hootsuite
[6] https://www.mycustomer.com/customer-experience/voice-of-the-customer/community-and-voc-the-cx-trends-set-to-characterise-2021

Top URLs in Tweet in G4:
[4] https://www.edgeverve.com/finacle/casestudy/al-ahli-bank-kuwait/?cmpid=SOC_TWIn_appxel_261119&source=Digital&subsource=Website
[4] http://r.socialstudio.radian6.com/c77723d8-abd3-4fe2-a389-3354200affe8
[4] http://r.socialstudio.radian6.com/9781411b-021a-4b79-8ec4-045d68bea603
[2] https://www.observe.ai/
[1] https://nodexlgraphgallery.org/Pages/Graph.aspx?graphID=245801
[1] https://www.linkedin.com/slink?code=e3Gcb-u
[1] https://www.edgeverve.com/finacle/finacle-conclave/?cmpid=TO_conclave_27012021&source=Digital&subsource=TwitterWeb
[1] http://r.socialstudio.radian6.com/bf00f809-44d2-4efc-8b5c-dbefa9cbdc37
[1] https://www2.deloitte.com/us/en/insights/focus/tech-trends/2021/omnichannel-personalization-at-scale.html/?pkid=1007464&id=us:2sm:3tw:4TT2021::6oth:20210106160800::4379479486:5&utm_source=tw&utm_campaign=TT2021&utm_content=oth&utm_medium=social&linkId=108422186

Top URLs in Tweet in G5:
[3] https://centracx.com/what-sets-the-best-cx-companies-apart/
[3] https://hyken.com/customer-experience-2/5-top-customer-service-articles-for-the-week-of-january-18-2021/?utm_content=buffer38e9f&utm_medium=social&utm_source=twitter.com&utm_campaign=buffer
[3] https://customerservicelife.com/your-side-of-ranch-impacts-the-customer-experience/
[2] https://www.forbes.com/sites/shephyken/2021/01/10/three-strategies-successful-service-organizations-must-do-in-2021/
[2] https://twitter.com/hiverhq/status/1352297951872184320
[2] https://ng.techweb.com/authds/gateway?gateway=true&return=http://www.icmi.com/resources/2020/being-customer-centric-is-a-requirement-not-an-option
[2] https://dangingiss.com/making-customer-insights-actionable/
[2] https://searchcustomerexperience.techtarget.com/post/Would-your-customer-experience-strategy-survive-Shark-Tank?utm_source=flipboard&utm_medium=syndication&utm_campaign=searchCustomerExperience&utm_term=0&utm_content=image-y
[2] https://customerthink.com/21-tips-for-2021-customer-experience-excellence/
[1] https://www.getfeedback.com/resources/csat/how-to-improve-your-customer-satisfaction-score-csat/

Top URLs in Tweet in G6:
[13] https://www.zoominsoftware.com/blog/10-things-users-hate-about-you-customer-experience/?source_lt=Other&subsource_lt=Blog&traf=CX_Contributor&camp=blog_traffic&product_interest=General&vert=customer-experience
[6] https://cx-journey.com/2021/01/12-tips-to-improve-your-csat-score.html
[4] https://www.toolbox.com/marketing/customer-experience/news/86-of-buyers-ready-to-pay-for-better-cx-new-data-reveals/
[4] https://cx-journey.com/2021/01/how-to-take-action-on-your-customer-feedback.html
[4] https://www.iris.xyz/advisor-tools/how-to-take-action-on-your-client-feedback/
[3] https://cx-journey.com/2019/07/10-ways-to-socialize-customer-insights.html
[3] https://www.cmswire.com/customer-experience/how-to-measure-your-customer-experience-maturity/
[2] https://cx-journey.com/2020/12/whats-the-secret-to-a-great-customer-experience.html
[2] https://cx-journey.com/2020/12/taking-your-cx-team-cross-functional.html
[2] https://cx-journey.com/2020/12/building-your-multi-faceted-multi-skilled-cx-team.html

Top URLs in Tweet in G7:
[2] https://thriveglobal.com/stories/many-remote-employees-are-overworked-and-unhappy-what-does-that-mean-for-the-future-of-work/
[2] https://www.serenova.com/call-center-with-video-conferencing/?utm_content=Lifesize&utm_medium=social-organic&utm_source=twitter
[2] https://www.lifesize.com/en/video-conferencing-blog/cx-in-the-cloud-contact-centers-business-hubs?utm_campaign=initiative&utm_content=1610392806&utm_medium=social-organic&utm_source=twitter
[2] https://www.youtube.com/watch?v=R3OUgODNHNU&list=PLG-o5W6tjucwMiqwb8aCbdhHBD3YCANUC

[1] https://customerthink.com/signs-your-contact-centre-needs-to-get-better-at-cx/
[1] https://www.linkedin.com/feed/update/urn:li:activity:6757356770017976320
[1] https://customerthink.com/purchasing-a-new-call-center-platform-everything-you-need-to-know/
[1] https://serenova.com/blog/omnichannel-contact-center/?utm_content=Lifesize&utm_medium=social-organic&utm_source=twitter
[1] https://www.forbes.com/sites/forbestechcouncil/2020/07/07/three-customer-experience-tips-to-expedite-your-post-pandemic-comeback/?sh=75b0947549fb
[1] https://www.nojitter.com/contact-center-customer-experience/contact-center-modernization-5-cx-trends-2021

Top URLs in Tweet in G8:
[5] http://insights.btoes.com/customer-experience-lessons-straight-from-the-t?utm_source=Twitter&utm_medium=Twitter&utm_campaign=Article%20unique%20URL%20for%20twitter
[2] https://blog.g2crowd.com/blog/loyalty-management/customer-loyalty-programs-loyalty-management/
[2] https://www.gartner.com/en/digital-markets/insights/white-paper-customer-engagement
[1] https://www.careerarc.com/job-listing/dave-busters-jobs-winner-s-circle-customer-service-36969244?campaign_id=1552&src=102&tx=pFPKnuS8BqXwgg&utm_campaign=TW102&utm_medium=TW&utm_source=JC
[1] https://ideagirlmedia.com/business-growth/business-cutting-edge/
[1] https://paper.li/jonathanlevitt/1312889907?edition_id=924f57f0-5412-11eb-8330-0cc47a0d164b
[1] https://www.reach3insights.com/blog/power-of-conversation-quant-qual
[1] https://www.whoson.com/live-chat-best-practice/pre-chat-survey-questions/
[1] http://ow.ly/1AIk30iFTJp
[1] https://www.codelessplatforms.com/blog/what-is-a-customer-portal/?utm_source=t.co&utm_medium=referral&utm_campaign=twitter

Top URLs in Tweet in G9:
[4] https://www.forbes.com/sites/forbestechcouncil/2020/11/05/going-beyond-ai-in-customersupport/
[1] https://xceltrait.com/blogs/3-ways-businesses-can-dramatically-improve-their-customer-service/
[1] https://www.forbes.com/sites/forbesbusinesscouncil/2020/12/16/why-you-should-make-customer-experience-a-priority-in-brand-marketing/?sh=2be10f6412e1
[1] https://www.forbes.com/sites/sap/2020/12/15/no-matter-the-size-of-the-business-customer-experience-is-paramount/?sh=5ad6f7871ca9
[1] https://www.forbes.com/sites/forbesbusinesscouncil/2020/11/30/15-ways-to-critically-examine-your-companys-customer-experience/?sh=14553b5e395b
[1] https://customerthink.com/21-tips-for-2021-customer-experience-excellence/
[1] https://www.nojitter.com/customer-experience/agile-customer-experience-get-competitive-edge-you-need
[1] https://www.raconteur.net/technology/omnichannel-customer-experience-do-you-really-need-bots
[1] https://www.five9.com/blog/3-tips-to-help-stay-ahead-of-customer-expectations-in-2021
[1] https://www.mycustomer.com/service/channels/how-ai-can-cause-more-cx-harm-than-good-and-how-to-reduce-the-risk

Top URLs in Tweet in G10:
[3] https://www.linkedin.com/in/dangalante
[3] https://www.askdangalante.com/post/634605647078555648/how-to-create-content-customers-love
[2] https://www.askdangalante.com/post/614126377428500480/4-ways-to-benefit-from-word-of-mouth-marketing
[2] https://dangalante.me/2018/09/30/using-marketing-to-innovate-the-organization/
[2] https://www.linkedin.com/pulse/ask-me-anything-dan-galante
[1] https://www.linkedin.com/slink?code=d7Auwig
[1] https://www.askdangalante.com/post/190950808396/what-i-learned-from-working-in-field-sales-in-nyc
[1] https://www.askdangalante.com/post/189211819951/search-engine-marketing-trends-from-smx-east
[1] https://www.askdangalante.com/post/618476763783331840/why-free-trials-loss-leaders-increase-sales
[1] https://www.askdangalante.com/post/189719734286/whats-the-future-of-ai-insights-from-the-ai

Top Domains
Top Domains in Tweet in Entire Graph:
[111] mycustomer.com
[37] twitter.com
[28] cx-journey.com
[24] eglobalis.com
[20] forbes.com
[19] hyken.com
[18] customerthink.com
[17] mopinion.com
[16] linkedin.com
[13] askdangalante.com

Top Domains in Tweet in G1:
[24] eglobalis.com
[11] customerthink.com
[10] genesys.com
[4] mycustomer.com
[2] vimeo.com
[1] customerservicemanager.com
[1] cmswire.com
[1] callcentrehelper.com
[1] smartercx.com
[1] crmbuyer.com

Top Domains in Tweet in G2:
[15] hyken.com
[13] twitter.com
[6] nodexlgraphgallery.org
[3] forbes.com
[3] chipbell.com
[3] business2community.com
[2] mycustomer.com
[2] billquiseng.com
[2] amazon.com
[2] youtube.com

Top Domains in Tweet in G3:
[102] mycustomer.com
[11] on24.com
[4] askdangalante.com
[2] okt.to
[2] dangalante.me
[1] postbeyond.com

Top Domains in Tweet in G4:
[9] radian6.com
[5] edgeverve.com
[2] observe.ai
[1] nodexlgraphgallery.org
[1] linkedin.com
[1] deloitte.com

Top Domains in Tweet in G5:
[4] forbes.com
[4] hyken.com
[4] centracx.com
[3] twitter.com
[3] customerservicelife.com
[2] com.au
[2] techweb.com
[2] dangingiss.com
[2] techtarget.com
[2] customerthink.com

Top Domains in Tweet in G6:
[26] cx-journey.com
[13] zoominsoftware.com
[4] toolbox.com
[4] cmswire.com
[4] iris.xyz
[2] zendesk.com
[1] amazon.com
[1] quadient.com
[1] forbes.com
[1] linkedin.com

Top Domains in Tweet in G7:
[3] serenova.com
[2] thriveglobal.com
[2] lifesize.com
[2] youtube.com
[2] customerthink.com
[2] forbes.com
[2] deniseleeyohn.com
[1] linkedin.com
[1] nojitter.com
[1] porchlightbooks.com

Top Domains in Tweet in G8:
[8] paper.li
[5] btoes.com
[5] mopinion.com
[3] watermarkconsult.net
[2] g2crowd.com
[2] gartner.com
[2] infl.tv
[2] forbes.com
[1] careerarc.com
[1] ideagirlmedia.com

Top Domains in Tweet in G9:
[7] forbes.com
[1] xceltrait.com
[1] customerthink.com
[1] nojitter.com
[1] raconteur.net
[1] five9.com
[1] mycustomer.com

Top Domains in Tweet in G10:
[9] askdangalante.com
[6] linkedin.com
[6] dangalante.me
[1] youtube.com

Top Hashtags
Top Hashtags in Tweet in Entire Graph:
[562] custexp
[347] cx
[164] customerexperience
[147] custserv
[57] marketing
[54] customerservice
[39] sales
[33] contactcenter
[32] customer
[23] ux



Top Hashtags in Tweet in G1:
[42] custexp
[39] cx
[27] custserv
[18] customerexperience
[7] experiencedesign
[6] employeeexperience
[5] design
[4] cxchat
[3] enterprisetechnology
[3] customercentric

Top Hashtags in Tweet in G2:
[60] custexp
[41] cx
[24] customerexperience
[8] customerservice
[7] custserv
[5] digital
[3] cxchat
[3] leadership
[2] employeeengagement
[2] mustread

Top Hashtags in Tweet in G3:
[121] custexp
[47] cx
[41] custserv
[11] marketing
[8] cctr
[7] sales
[6] ai
[6] machinelearning
[6] tech
[6] technology

Top Hashtags in Tweet in G4:
[18] custexp
[15] digitalbanking
[13] digitaltransformation
[7] artificialintelligence
[7] digitalbank
[6] payments
[6] bank
[5] cx
[5] digital
[5] openbanking

Top Hashtags in Tweet in G5:
[34] custexp
[26] cx
[6] voc
[6] cxm
[5] customerexperience
[4] custserv
[3] feedback
[2] employeeengagement
[1] csat
[1] hospitality

Top Hashtags in Tweet in G6:
[55] cx
[52] custexp
[43] customerexperience
[11] feedback
[11] data
[6] csat
[5] voc
[5] surveys
[4] communications
[4] metrics

Top Hashtags in Tweet in G7:
[28] contactcenter
[25] custexp
[16] cx
[14] callcenter
[13] custserv
[8] cctr
[8] customerexperience
[5] ccaas
[5] brand
[4] cloud

Top Hashtags in Tweet in G8:
[55] custexp
[28] cx
[8] customerexperience
[7] customerservice
[6] custserv
[5] satisfactionclient
[5] mysteryshopping
[5] mysteryshopper
[5] anothersatisfiedcustomer
[5] customerexperiencemanagement

Top Hashtags in Tweet in G9:
[13] custexp
[12] cx
[10] customerexperience
[8] customerservice
[8] vesuvitas
[4] customersuccess
[3] ai
[3] experience
[3] cxtips
[2] custserv

Top Hashtags in Tweet in G10:
[32] marketing
[28] sales
[20] custexp
[19] bizdev
[19] cx
[13] contentmarketing
[13] digitalmarketing
[9] productmarketing
[9] salesenablement
[9] smm

Top Words
Top Words in Tweet in Entire Graph:
[562] #custexp
[347] #cx
[314] customer
[183] experience
[164] #customerexperience
[163] cx
[147] #custserv
[86] digital
[64] gt
[57] learn

Top Words in Tweet in G1:
[42] #custexp
[39] #cx
[27] #custserv
[23] ricardosgulko
[21] cx
[20] customer
[18] #customerexperience
[16] digital
[16] technology
[15] experimentation

Top Words in Tweet in G2:
[60] #custexp
[52] customer
[41] #cx
[24] #customerexperience
[23] hyken
[21] experience
[15] billquiseng
[14] service
[11] cx
[10] drive

Top Words in Tweet in G3:
[121] #custexp
[93] customer
[81] cx
[68] experience
[51] digital
[47] #cx
[42] gt
[41] #custserv
[37] brands
[34] mycustomer

Top Words in Tweet in G4:
[18] #custexp
[18] learn
[16] 2morrowknight
[15] finacle
[15] #digitalbanking
[14] experience
[14] digital
[13] technology
[13] #digitaltransformation
[12] bank

Top Words in Tweet in G5:
[34] #custexp
[26] #cx
[16] customer
[10] cxpert
[8] 2021
[7] hyken
[7] great
[6] tips
[6] #voc
[6] #cxm

Top Words in Tweet in G6:
[55] #cx
[52] #custexp
[43] #customerexperience
[37] cx
[27] journey
[23] customer
[22] annettefranz
[16] 10
[16] gt
[13] things

Top Words in Tweet in G7:
[26] #contactcenter
[26] customer
[25] #custexp
[16] #cx
[13] #custserv
[13] deliver
[12] brand
[12] #callcenter
[12] lifesize
[11] central

Top Words in Tweet in G8:
[55] #custexp
[34] customer
[28] #cx
[17] experience
[8] daily
[8] #customerexperience
[8] customers
[7] #customerservice
[7] service
[6] #custserv

Top Words in Tweet in G9:
[13] #custexp
[12] #cx
[11] customer
[10] #customerexperience
[8] #customerservice
[8] #vesuvitas
[6] support
[6] cx
[5] ai
[5] forbes

Top Words in Tweet in G10:
[32] #marketing
[28] #sales
[20] #custexp
[19] #bizdev
[19] #cx
[13] #contentmarketing
[13] #digitalmarketing
[9] #productmarketing
[9] #salesenablement
[9] #smm

Top Word Pairs
Top Word Pairs in Tweet in Entire Graph:
[143] customer,experience
[123] #custexp,#cx
[103] #cx,#custexp
[81] #custserv,#custexp
[47] #customerexperience,#custexp
[44] #cx,#custserv
[39] gt,gt
[35] #customerexperience,#cx
[27] dawns,quiet
[27] quiet,amaneceres

Top Word Pairs in Tweet in G1:
[26] #custserv,#custexp
[25] #cx,#custserv
[15] digital,experimentation
[15] experimentation,principles
[15] principles,impacts
[15] impacts,cx
[15] cx,technology
[15] technology,bottom
[15] bottom,line
[14] ricardosgulko,digital

Top Word Pairs in Tweet in G2:
[16] customer,experience
[14] #cx,#custexp
[11] #customerexperience,#custexp
[9] customer,service
[7] top,customer
[7] service,articles
[7] articles,week
[7] week,january
[7] hm_custserv,billquiseng
[7] billquiseng,influencerprom1

Top Word Pairs in Tweet in G3:
[63] customer,experience
[40] #custexp,#cx
[29] #custserv,#custexp
[27] gt,gt
[17] webinar,going
[17] going,digital
[17] digital,easy
[17] easy,doing
[17] doing,right
[17] right,dash

Top Word Pairs in Tweet in G4:
[11] many,possibilities
[11] possibilities,'transparent
[11] 'transparent,tv
[11] tv,screens'
[11] screens',restaurants
[11] restaurants,hotels
[11] learn,paytmbank
[10] finacle,learn
[10] 2morrowknight,many
[10] hotels,class

Top Word Pairs in Tweet in G5:
[12] #custexp,#cx
[8] #cx,#custexp
[4] customer,experience
[3] hyken,#custserv
[3] #custserv,#custexp
[3] #voc,#custexp
[3] best,#cx
[3] #cx,companies
[3] companies,apart
[3] centracx,#custexp

Top Word Pairs in Tweet in G6:
[27] #cx,#custexp
[26] cx,journey
[23] #customerexperience,#cx
[18] #custexp,#cx
[13] 10,things
[13] things,users
[13] users,hate
[13] hate,zoominsoftware
[13] zoominsoftware,#customerexperience
[13] annettefranz,10

Top Word Pairs in Tweet in G7:
[11] #contactcenter,customer
[11] customer,central
[11] central,lifeline
[11] lifeline,brand
[11] brand,don
[11] don,deliver
[11] deliver,premier
[11] premier,customer
[11] customer,journey
[10] #custserv,#custexp

Top Word Pairs in Tweet in G8:
[23] #cx,#custexp
[16] customer,experience
[7] experience,daily
[7] daily,#cx
[6] #customerservice,#custexp
[6] customer,service
[5] #satisfactionclient,#mysteryshopping
[5] #mysteryshopping,#mysteryshopper
[5] #mysteryshopper,#customerexperience
[5] #customerexperience,#anothersatisfiedcustomer

Top Word Pairs in Tweet in G9:
[9] #cx,#custexp
[5] #customerexperience,#cx
[5] #custexp,#customerservice
[4] going,beyond
[4] beyond,ai
[4] ai,customer
[4] customer,support
[4] support,forbes
[4] forbes,cc
[4] cc,antgrasso

Top Word Pairs in Tweet in G10:
[15] #custexp,#cx
[10] #sales,#bizdev
[7] #sales,#marketing
[6] #b2b,#b2c
[6] #b2c,#b2g
[6] #b2g,#abm
[6] #productmarketing,#digitalmarketing
[5] #marketing,#growthhacking
[5] #cx,#custserv
[5] #salestips,#marketingtips

Top Replied-To
Top Mentioned
Top Mentioned in Entire Graph:
@mycustomer
@hyken
@annettefranz
@ricardosgulko
@paulinarendona
@stevenvbe
@2morrowknight
@customerthink
@billquiseng
@tantric

Top Mentioned in G1:
@ricardosgulko
@tantric
@customerthink
@genesys
@mycustomer
@europeancxorg
@drnatalie
@jon_ferrara
@tamaramccleary
@cxupdate

Top Mentioned in G2:
@hyken
@billquiseng
@vhtcx
@thecontentpool
@sharpentech
@hm_custserv
@influencerprom1
@marshacollier
@ipfconline1
@hiverhq

Top Mentioned in G3:
@mycustomer
@stevenvbe
@neilcdavey
@adrianswinscoe
@vonage
@consultingchris
@ipsos_cx
@jimtincher
@michaelhinshaw
@sgblank

Top Mentioned in G4:
@2morrowknight
@paytmbank
@walmart
@cdelancray
@finacle
@infosys
@goldmansachs
@thebanker
@bcsurti
@lgus

Top Mentioned in G5:
@cxpert
@hyken
@jtwatkin
@centracx
@stevedigioia
@nicholaszeisler
@thatcxguytweets
@mundocx
@ndytg
@stephaniethum

Top Mentioned in G6:
@annettefranz
@zoominsoftware
@cxjourney
@cmswire
@zendesk
@quadient
@iris_xyz
@lilianapetrova
@xceltrait
@forbes

Top Mentioned in G7:
@lifesize
@deniseleeyohn
@cornell
@thrive
@customerthink
@forbes
@micahsolomon
@nemertes
@bakerjohnson
@nojitter

Top Mentioned in G9:
@forbes
@antgrasso
@shicooks
@sallyeaves
@tiffani_bova
@vesuvitas
@xceltrait
@kateleggett
@innovative_cx
@rbacal

Top Mentioned in G10:
@askdangalante
@dangalante
@smx
@sengineland
@marketingland

Top Tweeters
Top Tweeters in Entire Graph:
@chidambara09
@evankirstel
@amuraovonn
@walmart
@ssxman2
@ynhallak
@nicochan33
@marshacollier
@shicooks
@simonlporter

Top Tweeters in G1:
@evankirstel
@ssxman2
@nicochan33
@ricardo_ik_ahau
@jasonmhouck
@sminaev2015
@topcybernews
@tamaramccleary
@mvollmer1
@jon_ferrara

Top Tweeters in G2:
@ynhallak
@marshacollier
@b2community
@fmfrancoise
@hm_custserv
@katenasser
@ipfconline1
@hernangraffe
@billquiseng
@harvardbiz

Top Tweeters in G3:
@education_24x7
@stem_ai
@sueduris
@colinshaw_cx
@pyscalellc
@paolofabrizio71
@mycustomer
@alchemerhq
@stevenvbe
@adrianswinscoe

Top Tweeters in G4:
@chidambara09
@walmart
@2morrowknight
@daddiorobjr1963
@teamofindore
@lgus
@jason_e_woods
@mndell
@abhibisht89
@mrsoledadg

Top Tweeters in G5:
@shane_barker
@amanet
@clearaction
@dgingiss
@stephaniethum
@influencive
@jtwatkin
@debbieszumylo
@userlanehq
@callcentericmi

Top Tweeters in G6:
@grjenkin
@iris_xyz
@quasagroup
@cmswire
@annettefranz
@contemporaryva
@zendesk
@chlj
@sureshrukman
@trentjohnsen

Top Tweeters in G7:
@amuraovonn
@s4th__
@nrhdx
@itsnicotinee
@deniseleeyohn
@vendasspectro
@1163ahmadmat
@coactiveleaders
@nojitter
@inforeesan_

Top Tweeters in G8:
@ggheorghiu
@vocnews_online
@btoesinsights
@ideagirlmedia
@jonathanlevitt
@vijaybproqis
@lavy02
@kaniniwainaina
@which50
@andrepalko

Top Tweeters in G9:
@shicooks
@forbes
@gdprai
@kirkdborne
@the404code
@khattiy74899201
@taizun_tapia
@kalydeoo
@nigewillson
@sallyeaves

Top Tweeters in G10:
@markderiz
@bubbles4tw
@humanre41270855
@sengineland
@marketingland
@postyouradsbiz
@dangalante
@smx
@seotips_vanprob
@angelfacemedia


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