custexp, Twitter, 1/17/2021 2:53:20 AM, 245804


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custexp_2021-01-16_18-30-00.xlsx
custexp_2021-01-16_18-30-00.xlsx
From:
NodeXLExcelAutomator
Uploaded on:
January 17, 2021
Short Description:
custexp via NodeXL https://bit.ly/39BWxBD
@billquiseng
@mycustomer
@ricardosgulko
@debbieszumylo
@cxpert
@peterlavers
@stephaniethum
@drnatalie
@hyken
@customerthink

Top hashtags:
#custexp
#cx
#customerexperience
#cxm
#custserv
#customerservice
#marketing
#customer

Description:
Description
The graph represents a network of 427 Twitter users whose tweets in the requested range contained "custexp", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 17 January 2021 at 02:31 UTC.

The requested start date was Sunday, 17 January 2021 at 01:01 UTC and the maximum number of days (going backward) was 14.

The maximum number of tweets collected was 7,500.

The tweets in the network were tweeted over the 13-day, 6-hour, 53-minute period from Sunday, 03 January 2021 at 01:21 UTC to Saturday, 16 January 2021 at 08:15 UTC.

Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.

There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".

The graph is directed.

The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.

The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.


Author Description


Overall Graph Metrics
Vertices : 427
Unique Edges : 354
Edges With Duplicates : 1222
Total Edges : 1576
Number of Edge Types : 5
Tweet : 414
Retweet : 276
MentionsInRetweet : 435
Mentions : 435
Replies to : 16
Self-Loops : 421
Reciprocated Vertex Pair Ratio : 0.0714285714285714
Reciprocated Edge Ratio : 0.133333333333333
Connected Components : 60
Single-Vertex Connected Components : 32
Maximum Vertices in a Connected Component : 304
Maximum Edges in a Connected Component : 1299
Maximum Geodesic Distance (Diameter) : 10
Average Geodesic Distance : 4.113227
Graph Density : 0.00329847940099614
Modularity : 0.333052
NodeXL Version : 1.0.1.442
Data Import : The graph represents a network of 427 Twitter users whose tweets in the requested range contained "custexp", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 17 January 2021 at 02:31 UTC.

The requested start date was Sunday, 17 January 2021 at 01:01 UTC and the maximum number of days (going backward) was 14.

The maximum number of tweets collected was 7,500.

The tweets in the network were tweeted over the 13-day, 6-hour, 53-minute period from Sunday, 03 January 2021 at 01:21 UTC to Saturday, 16 January 2021 at 08:15 UTC.

Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.

There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".

Layout Algorithm : The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Graph Source : GraphServerTwitterSearch
Graph Term : custexp
Groups : The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
Edge Color : Edge Weight
Edge Width : Edge Weight
Edge Alpha : Edge Weight
Vertex Radius : Betweenness Centrality

Top Influencers: Top 10 Vertices, Ranked by Betweenness Centrality
Top URLs
Top URLs in Tweet in Entire Graph:
[15] https://www.eglobalis.com/digital-experimentation-7-principles-that-impacts-cx-technology-and-your-bottom-line/
[13] https://www.mycustomer.com/customer-experience/engagement/what-role-do-customer-experience-professionals-play-in-brand-purpose?platform=hootsuite
[13] https://www.mycustomer.com/service/management/why-its-time-to-start-considering-great-cx-as-more-than-just-great-service
[11] https://www.mycustomer.com/customer-experience/voice-of-the-customer/community-and-voc-the-cx-trends-set-to-characterise-2021
[10] https://www.mycustomer.com/community/blogs/mhinshaw/what-customer-experience-professionals-can-learn-from-entrepreneurs?platform=hootsuite
[10] https://www.mycustomer.com/marketing/strategy/has-covid-19-created-more-compassion-in-brands?platform=hootsuite
[9] https://www.mycustomer.com/service/channels/digital-cx-disaster-what-to-do-when-digital-transformation-goes-wrong?platform=hootsuite
[8] https://www.edgeverve.com/finacle/casestudy/al-ahli-bank-kuwait/?cmpid=SOC_TWIn_appxel_261119&source=Digital&subsource=Website
[8] https://thecxinsights.com/digital-experience/?utm_content=buffer0c61a&utm_medium=social&utm_source=twitter.com&utm_campaign=buffer
[7] https://www.eglobalis.com/transforming-operations-experience-customer-experience-employee-experiences-efficiency-and-generating-growth/

Top URLs in Tweet in G1:
[15] https://www.eglobalis.com/digital-experimentation-7-principles-that-impacts-cx-technology-and-your-bottom-line/
[7] https://customerthink.com/experience-design-the-journey-to-resonate-with-customer-and-employees-or-not/
[7] https://customerthink.com/dont-talk-about-top-customer-experience-culture-if-you-dont-know-med/
[6] https://www.eglobalis.com/transforming-operations-experience-customer-experience-employee-experiences-efficiency-and-generating-growth/
[5] https://www.eglobalis.com/podcast/transforming-the-digital-customer-experience/
[5] https://www.eglobalis.com/ai-adoption-responsibly-to-prevent-risks-to-your-brand-and-customer-experience/
[3] https://searchcustomerexperience.techtarget.com/post/Prioritize-human-centric-CX-and-EX-to-survive-the-pandemic
[2] https://www.destinationcrm.com/Articles/CRM-News/CRM-Featured-Articles/CX-Becomes-Essential-as-Contact-Centers-Become-the-Face-of-the-Company-142937.aspx?platform=hootsuite
[2] https://www.genesys.com/blog/post/getting-one-million-employees-back-to-work-safely?platform=hootsuite
[2] https://www.genesys.com/blog/post/7-ways-to-improve-employee-engagement-for-home-workers?platform=hootsuite

Top URLs in Tweet in G2:
[8] https://thecxinsights.com/digital-experience/?utm_content=buffer0c61a&utm_medium=social&utm_source=twitter.com&utm_campaign=buffer
[6] https://hyken.com/customer-experience-2/5-top-customer-service-articles-for-the-week-of-january-11-2021/?utm_content=buffer23174&utm_medium=social&utm_source=twitter.com&utm_campaign=buffer
[5] https://nodexlgraphgallery.org/Pages/Graph.aspx?graphID=244777
[2] https://www.mycustomer.com/marketing/strategy/has-covid-19-created-more-compassion-in-brands?platform=hootsuite
[2] https://www.business2community.com/customer-experience/customer-experience-tips-for-2021-02374473
[2] http://www.customerexperienceinsight.com/top-10-cx-stories-of-2020/
[2] https://www.youtube.com/watch?v=CIbF9nkXXLI&feature=youtu.be&utm_content=buffer5ff43&utm_medium=social&utm_source=twitter.com&utm_campaign=buffer

[2] https://hyken.com/customer-experience-2/guest-post-thomas-fordham/?utm_content=buffer66a8e&utm_medium=social&utm_source=twitter.com&utm_campaign=buffer
[2] https://twitter.com/FmFrancoise/status/1345622759695650816?s=20
[2] https://nodexlgraphgallery.org/Pages/Graph.aspx?graphID=244661

Top URLs in Tweet in G3:
[2] https://www.zendesk.com/blog/connecting-cx-marketing-strategy/?utm_source=Twitter&utm_medium=OrganicSocial&utm_campaign=OS_TWT_AM_US_EN_A_All_AW_AllFeed-CXandmarketing-Blog-All-NonBoosted-TWfollowers--NoEX_T3_A_H&utm_term=&utm_content=Blog__
[2] https://www.linkedin.com/pulse/50-stats-prove-value-customer-experience-blake-morgan-1c/
[2] https://customerservicelife.com/your-side-of-ranch-impacts-the-customer-experience/
[2] https://blog.hubspot.com/service/customer-experience-trends
[1] https://www.business2community.com/customer-experience/customer-experience-tips-for-2021-02374473
[1] https://katenasser.com/customer-voice-speaks-true-customer-experience/
[1] https://freshdesk.com/customer-service/trends-blog/
[1] https://www.mycustomer.com/service/management/why-its-time-to-start-considering-great-cx-as-more-than-just-great-service#.X_ccOYUtncg.twitter
[1] https://smartercx-com.cdn.ampproject.org/c/s/smartercx.com/the-top-5-cx-podcasts-you-need-to-subscribe-to/amp/
[1] https://www.cmswire.com/customer-experience/6-words-for-customer-experience-leaders-to-keep-in-mind/?utm_source=twitter.com&utm_medium=social&utm_campaign=cm&utm_content=social-share-sumo

Top URLs in Tweet in G4:
[13] https://www.mycustomer.com/service/management/why-its-time-to-start-considering-great-cx-as-more-than-just-great-service
[12] https://www.mycustomer.com/customer-experience/engagement/what-role-do-customer-experience-professionals-play-in-brand-purpose?platform=hootsuite
[11] https://www.mycustomer.com/customer-experience/voice-of-the-customer/community-and-voc-the-cx-trends-set-to-characterise-2021
[10] https://www.mycustomer.com/community/blogs/mhinshaw/what-customer-experience-professionals-can-learn-from-entrepreneurs?platform=hootsuite
[9] https://www.mycustomer.com/service/channels/digital-cx-disaster-what-to-do-when-digital-transformation-goes-wrong?platform=hootsuite
[8] https://www.mycustomer.com/marketing/strategy/has-covid-19-created-more-compassion-in-brands?platform=hootsuite
[6] https://www.mycustomer.com/service/channels/how-ai-can-cause-more-cx-harm-than-good-and-how-to-reduce-the-risk?platform=hootsuite
[6] https://www.mycustomer.com/customer-experience/engagement/how-covid-19-has-redefined-the-cx-skillset
[6] https://www.mycustomer.com/customer-experience/engagement/five-companies-crossing-industry-lines-to-transform-customer?platform=hootsuite
[6] https://event.on24.com/eventRegistration/EventLobbyServlet?target=reg20.jsp&referrer=&eventid=2925081&sessionid=1&key=C5872A381FB0EB92E6269D3855299960®Tag=&V2=false&sourcepage=register

Top URLs in Tweet in G5:
[6] http://insights.btoes.com/customer-experience-lessons-straight-from-the-t?utm_source=Twitter&utm_medium=Twitter&utm_campaign=Article%20unique%20URL%20for%20twitter
[4] https://www.edgeverve.com/finacle/casestudy/al-ahli-bank-kuwait/?cmpid=SOC_TWIn_appxel_261119&source=Digital&subsource=Website
[2] https://ideagirlmedia.com/business-growth/business-cutting-edge/
[2] https://blog.g2crowd.com/blog/loyalty-management/customer-loyalty-programs-loyalty-management/
[1] https://www.codelessplatforms.com/blog/what-is-a-customer-portal/?utm_source=t.co&utm_medium=referral&utm_campaign=twitter
[1] http://share.postbeyond.com/mwcpm
[1] https://nextlevelgrowthstrategies.com/uncategorized/infographic-customer-experience-strategy-framework/
[1] https://content-convergehub.medium.com/how-sales-management-crm-can-help-improve-customer-experience-of-your-brand-16c15b9885d9
[1] https://watermarkconsult.net/blog/2020/12/18/top-10-posts-of-2020/
[1] https://www.jeffbullas.com/turn-customers-into-brand-advocates/

Top URLs in Tweet in G6:
[4] https://www.edgeverve.com/finacle/casestudy/al-ahli-bank-kuwait/?cmpid=SOC_TWIn_appxel_261119&source=Digital&subsource=Website
[3] https://customerattuned.com/blog/have-we-outgrown-silos-peter-lavers-talks-to-engati-cx/
[3] https://www.marketingweek.com/artificial-intelligence-supercharged
[3] https://www.business2community.com/marketing/is-marketing-with-artificial-intelligence-ai-now-a-user-friendly-experience-02137966
[2] https://www.customerexperienceupdate.com/?open-article-id=8209105&article-title=complaining-customers-are-your-best-customers--but-why-&blog-domain=comm100.com&blog-title=comm100
[1] https://twitter.com/antgrasso/status/1346109399270567941
[1] https://mailchi.mp/9844fc8f4e34/9-examples-of-great-customer-experiences
[1] https://twitter.com/david_daprince/status/1348532801872736257
[1] https://twitter.com/raconteur/status/1345058726739390464
[1] https://cxm.co.uk/cx-stars-voting-is-open/

Top URLs in Tweet in G7:
[4] https://www.toolbox.com/marketing/customer-experience/news/86-of-buyers-ready-to-pay-for-better-cx-new-data-reveals/
[3] https://cx-journey.com/2019/07/10-ways-to-socialize-customer-insights.html
[3] https://cx-journey.com/2020/12/whats-the-secret-to-a-great-customer-experience.html
[3] https://www.cmswire.com/customer-experience/how-to-measure-your-customer-experience-maturity/
[3] https://pivotpointsolutions.net/2016/12/06/debunking-customer-service-myths/
[3] https://pivotpointsolutions.net/2009/09/21/steps-to-employee-engagement/
[3] https://pivotpointsolutions.net/2021/01/03/2021-the-right-time-for-new-beginnings/
[3] https://pivotpointsolutions.net/2013/07/15/even-big-data-cant-overcome-small-minds-in-customer-experience/
[2] https://www.iris.xyz/advisor-tools/how-to-take-action-on-your-client-feedback/
[2] https://www.iris.xyz/advisor-tools/whats-the-secret-to-a-great-customer-experience/

Top URLs in Tweet in G8:
[6] https://www.superoffice.com/blog/customer-experience-strategy/
[4] https://www.forbes.com/sites/micahsolomon/2021/01/04/for-2021-think-cx-customer-experience-improvement-first-when-you-think-of-marketing/
[2] https://hyken.com/customer-experience-2/sheps-2021-top-10-business-predictions/
[2] https://www.forbes.com/sites/shephyken/2021/01/10/three-strategies-successful-service-organizations-must-do-in-2021/
[2] https://ng.techweb.com/authds/gateway?gateway=true&return=http://www.icmi.com/resources/2020/being-customer-centric-is-a-requirement-not-an-option
[2] https://dangingiss.com/making-customer-insights-actionable/
[1] https://www.amanet.org/articles/how-to-create-happy-employees-and-customers-eliminate-indifference/
[1] https://hyken.com/customer-experience-2/an-empowerment-lesson-from-the-ritz-carlton/
[1] http://cxpert.com.au/building-a-cx-dashboard/
[1] https://twitter.com/billquiseng/status/1348736570761863169

Top URLs in Tweet in G10:
[1] https://www.business2community.com/strategy/3-facts-it-pros-wish-your-contact-center-would-prioritize-on-the-hunt-for-a-better-omnichannel-platform-02330111
[1] https://www.serenova.com/call-center-with-video-conferencing/?utm_content=Lifesize&utm_medium=social-organic&utm_source=twitter
[1] https://www.serenova.com/blog/call-center-101/?utm_content=Lifesize&utm_medium=social-organic&utm_source=twitter
[1] https://www.youtube.com/playlist?list=PLG-o5W6tjucwMiqwb8aCbdhHBD3YCANUC

[1] https://www.lifesize.com/en/video-conferencing-blog/new-cxengage-features-integrations?utm_campaign=initiative&utm_content=1607540451&utm_medium=social-organic&utm_source=twitter
[1] https://www.lifesize.com/en/video-conferencing-blog/does-your-business-need-an-acd?utm_campaign=initiative&utm_content=1603482324&utm_medium=social-organic&utm_source=twitter
[1] https://www.lifesize.com/en/video-conferencing-blog/cx-in-the-cloud-contact-centers-business-hubs?utm_campaign=initiative&utm_content=1610392806&utm_medium=social-organic&utm_source=twitter
[1] https://customerthink.com/how-to-decrease-turnover-in-your-contact-center/
[1] https://thriveglobal.com/stories/many-remote-employees-are-overworked-and-unhappy-what-does-that-mean-for-the-future-of-work/
[1] https://serenova.com/blog/omnichannel-contact-center/?utm_content=Lifesize&utm_medium=social-organic&utm_source=twitter

Top Domains
Top Domains in Tweet in Entire Graph:
[153] pivotpointsolutions.net
[107] mycustomer.com
[39] eglobalis.com
[26] twitter.com
[25] customerthink.com
[18] mopinion.com
[16] forbes.com
[16] cx-journey.com
[15] hyken.com
[12] cmswire.com

Top Domains in Tweet in G1:
[36] eglobalis.com
[23] customerthink.com
[10] genesys.com
[5] mycustomer.com
[3] cmswire.com
[3] techtarget.com
[2] destinationcrm.com
[1] bestmediainfo.com
[1] customerservicemanager.com
[1] nojitter.com

Top Domains in Tweet in G2:
[12] hyken.com
[9] nodexlgraphgallery.org
[8] thecxinsights.com
[4] twitter.com
[3] mycustomer.com
[3] forbes.com
[3] findyouryellowtux.com
[3] youtube.com
[2] business2community.com
[2] customerexperienceinsight.com

Top Domains in Tweet in G3:
[2] zendesk.com
[2] linkedin.com
[2] customerservicelife.com
[2] hubspot.com
[1] business2community.com
[1] katenasser.com
[1] freshdesk.com
[1] mycustomer.com
[1] ampproject.org
[1] cmswire.com

Top Domains in Tweet in G4:
[96] mycustomer.com
[6] on24.com
[4] askdangalante.com
[2] dangalante.me
[2] beyondphilosophy.com
[1] okt.to

Top Domains in Tweet in G5:
[6] paper.li
[6] btoes.com
[6] mopinion.com
[4] edgeverve.com
[3] forbes.com
[2] ideagirlmedia.com
[2] careerarc.com
[2] g2crowd.com
[2] retail-week.com
[2] cmswire.com

Top Domains in Tweet in G6:
[12] mopinion.com
[5] twitter.com
[4] edgeverve.com
[3] customerattuned.com
[3] eglobalis.com
[3] marketingweek.com
[3] business2community.com
[2] co.uk
[2] customerexperienceupdate.com
[2] cmswire.com

Top Domains in Tweet in G7:
[152] pivotpointsolutions.net
[14] cx-journey.com
[4] iris.xyz
[4] cmswire.com
[4] toolbox.com
[4] paper.li
[2] zoominsoftware.com
[2] podbean.com
[1] twitter.com
[1] linkedin.com

Top Domains in Tweet in G8:
[6] forbes.com
[6] superoffice.com
[3] hyken.com
[2] com.au
[2] cx-journey.com
[2] techweb.com
[2] dangingiss.com
[1] amanet.org
[1] twitter.com
[1] influencive.com

Top Domains in Tweet in G10:
[3] serenova.com
[3] lifesize.com
[2] business2community.com
[1] youtube.com
[1] customerthink.com
[1] thriveglobal.com

Top Hashtags
Top Hashtags in Tweet in Entire Graph:
[698] custexp
[487] cx
[187] customerexperience
[168] cxm
[142] custserv
[60] customerservice
[42] marketing
[33] customer
[26] ux
[24] cctr



Top Hashtags in Tweet in G1:
[58] cx
[57] custexp
[37] customerexperience
[31] custserv
[9] employeeexperience
[9] vesuvitas
[8] experiencedesign
[7] customercentric
[7] ai
[7] customerservice

Top Hashtags in Tweet in G2:
[51] custexp
[34] cx
[24] customerexperience
[12] customerservice
[11] custserv
[6] hospitality
[5] cctr
[3] ff
[2] experience
[2] bretagne

Top Hashtags in Tweet in G3:
[27] custexp
[21] cx
[5] customerexperience
[5] custserv
[3] customerserviceisreal
[3] customerservice
[2] contactcenter
[2] cctr
[1] voc
[1] legalindustry

Top Hashtags in Tweet in G4:
[108] custexp
[44] cx
[32] custserv
[11] marketing
[8] cctr
[7] sales
[6] machinelearning
[6] tech
[6] technology
[5] ai

Top Hashtags in Tweet in G5:
[68] custexp
[27] cx
[11] customerexperience
[7] custserv
[7] customerservice
[6] satisfactionclient
[6] mysteryshopping
[6] mysteryshopper
[6] anothersatisfiedcustomer
[6] cxm

Top Hashtags in Tweet in G6:
[54] custexp
[24] cx
[22] customerexperience
[16] customercentricity
[13] digital
[11] b2b
[10] trust
[10] custserv
[10] digitaltransformation
[8] tech

Top Hashtags in Tweet in G7:
[186] custexp
[184] cx
[154] cxm
[25] customerexperience
[5] data
[3] insights
[3] communications
[3] governance
[3] feedback
[2] relationships

Top Hashtags in Tweet in G8:
[20] custexp
[15] cx
[10] customerexperience
[6] custserv
[6] strategy
[4] cxm
[4] marketing
[3] voc
[1] employeeengagement
[1] ex

Top Hashtags in Tweet in G9:
[1] ces2021
[1] ces
[1] smartcity
[1] smartcities
[1] dx
[1] iot
[1] 4ir
[1] cx
[1] custexp
[1] retailtech

Top Hashtags in Tweet in G10:
[16] contactcenter
[11] custexp
[10] callcenter
[10] cx
[9] custserv
[5] cctr
[4] cloud
[3] customerexperience
[2] omnichannel
[2] ccaas

Top Words
Top Words in Tweet in Entire Graph:
[698] #custexp
[486] #cx
[353] customer
[214] experience
[187] #customerexperience
[168] #cxm
[142] #custserv
[136] cx
[88] digital
[78] great

Top Words in Tweet in G1:
[58] #cx
[57] #custexp
[47] ricardosgulko
[39] customer
[37] #customerexperience
[31] #custserv
[31] cx
[27] experience
[22] digital
[20] don

Top Words in Tweet in G2:
[51] #custexp
[34] #cx
[30] customer
[28] hyken
[24] #customerexperience
[21] experience
[21] billquiseng
[15] gt
[14] fmfrancoise
[14] 2021

Top Words in Tweet in G3:
[47] customer
[27] #custexp
[26] experience
[20] #cx
[17] moment
[14] isnâ
[14] survey
[14] tool
[14] training
[14] class

Top Words in Tweet in G4:
[108] #custexp
[73] customer
[60] cx
[55] experience
[44] digital
[44] #cx
[34] mycustomer
[32] #custserv
[32] brands
[27] great

Top Words in Tweet in G5:
[68] #custexp
[33] customer
[27] #cx
[18] experience
[11] #customerexperience
[9] business
[7] #custserv
[7] service
[7] #customerservice
[7] daily

Top Words in Tweet in G6:
[54] #custexp
[24] #cx
[22] #customerexperience
[21] experience
[16] #customercentricity
[16] customer
[13] 2021
[12] peterlavers
[12] #digital
[11] #b2b

Top Words in Tweet in G7:
[186] #custexp
[184] #cx
[154] #cxm
[75] customer
[29] experience
[25] #customerexperience
[23] cx
[14] service
[13] business
[12] journey

Top Words in Tweet in G8:
[20] #custexp
[15] #cx
[12] cxpert
[10] #customerexperience
[8] create
[8] 2021
[8] think
[7] great
[6] #custserv
[6] good

Top Words in Tweet in G9:
[11] many
[11] possibilities
[11] 'transparent
[11] tv
[11] screens'
[11] restaurants
[11] hotels
[10] 2morrowknight
[10] class

Top Words in Tweet in G10:
[16] #contactcenter
[11] #custexp
[10] #cx
[9] customer
[9] #callcenter
[9] #custserv
[5] #cctr
[4] lifesize
[4] central
[4] lifeline

Top Word Pairs
Top Word Pairs in Tweet in Entire Graph:
[236] #custexp,#cx
[159] customer,experience
[155] #cxm,#custexp
[109] #cx,#custexp
[64] #custserv,#custexp
[46] #cx,#custserv
[40] #customerexperience,#custexp
[34] #custexp,#custserv
[30] customer,service
[30] #customerexperience,#cx

Top Word Pairs in Tweet in G1:
[28] #cx,#custserv
[28] #custserv,#custexp
[17] #cx,#custexp
[15] digital,experimentation
[15] experimentation,principles
[15] principles,impacts
[15] impacts,cx
[15] cx,technology
[15] technology,bottom
[15] bottom,line

Top Word Pairs in Tweet in G2:
[18] #cx,#custexp
[12] girirajsdave,hyken
[12] hyken,billquiseng
[10] digital,experience
[10] gt,gt
[9] custserv,nodexl
[9] nodexl,hm_custserv
[9] hm_custserv,influencerprom1
[9] influencerprom1,girirajsdave
[8] experience,2021

Top Word Pairs in Tweet in G3:
[24] customer,experience
[16] #cx,#custexp
[14] experience,isnâ
[14] isnâ,survey
[14] survey,tool
[14] tool,training
[14] training,class
[14] class,fleeting
[14] fleeting,moment
[12] moment,empathy

Top Word Pairs in Tweet in G4:
[50] customer,experience
[37] #custexp,#cx
[22] experience,professionals
[14] #custserv,#custexp
[14] covid,19
[13] brand,purpose
[13] sampsonlee_cx,explains
[13] explains,brands
[13] brands,deliver
[13] deliver,great

Top Word Pairs in Tweet in G5:
[19] #cx,#custexp
[16] customer,experience
[6] customer,service
[6] #customerservice,#custexp
[6] experience,daily
[6] daily,#cx
[6] #satisfactionclient,#mysteryshopping
[6] #mysteryshopping,#mysteryshopper
[6] #mysteryshopper,#customerexperience
[6] #customerexperience,#anothersatisfiedcustomer

Top Word Pairs in Tweet in G6:
[12] customer,experience
[10] getengati,youtube
[10] youtube,channel
[10] channel,discussing
[10] discussing,#b2b
[10] #b2b,#cx
[10] #cx,#customercentricity
[9] #customercentricity,#trust
[8] #custexp,#custserv
[8] learn,ahli

Top Word Pairs in Tweet in G7:
[154] #cxm,#custexp
[149] #custexp,#cx
[28] customer,experience
[17] #cx,#custexp
[12] customer,service
[11] #customerexperience,#cx
[9] cx,journey
[8] engagement,#cxm
[7] customer,feedback
[7] employee,engagement

Top Word Pairs in Tweet in G8:
[6] good,stats
[6] stats,ways
[6] ways,create
[6] create,great
[6] great,#customerexperience
[6] #customerexperience,#strategy
[6] #strategy,stevenmacd0nald
[5] #custexp,#cx
[5] cxpert,good
[5] stevenmacd0nald,#câ

Top Word Pairs in Tweet in G9:
[11] many,possibilities
[11] possibilities,'transparent
[11] 'transparent,tv
[11] tv,screens'
[11] screens',restaurants
[11] restaurants,hotels
[10] 2morrowknight,many
[10] hotels,class

Top Word Pairs in Tweet in G10:
[7] #custserv,#custexp
[5] #cx,#custserv
[4] #contactcenter,customer
[4] customer,central
[4] central,lifeline
[4] lifeline,brand
[4] brand,don
[4] don,deliver
[4] deliver,premier
[4] premier,customer

Top Replied-To
Top Mentioned
Top Mentioned in Entire Graph:
@ricardosgulko
@hyken
@mycustomer
@paulinarendona
@billquiseng
@customerthink
@stephaniethum
@cxpert
@sueduris
@forrester

Top Mentioned in G1:
@ricardosgulko
@customerthink
@tantric
@drnatalie
@genesys
@europeancxorg
@mvollmer1
@antgrasso
@alvinfoo
@ragusosergio

Top Mentioned in G2:
@hyken
@billquiseng
@hm_custserv
@girirajsdave
@fmfrancoise
@influencerprom1
@thecxinsights
@stephaniethum
@vhtcx

Top Mentioned in G3:
@stephaniethum
@debbieszumylo
@jennysuedempsey
@dbeaumont266
@forrester
@mikeaoki
@cxpert
@jtwatkin
@jeanniecw
@annettefranz

Top Mentioned in G4:
@mycustomer
@sueduris
@consultingchris
@mcorpcx
@dianemagers
@forrester
@colinshaw_cx
@michaelhinshaw
@sgblank
@bobdorf

Top Mentioned in G6:
@peterlavers
@nextuser
@getengati
@youtube
@ricardosgulko
@trustdividend
@customerexpnews
@finacle
@bcsurti
@userexpnews

Top Mentioned in G7:
@annettefranz
@cxjourney
@cmswire
@zoominsoftware
@nealtopf
@andy_mcf
@iris_xyz
@suyatitech
@cms
@pearlsrosesnl

Top Mentioned in G8:
@cxpert
@stevenmacd0nald
@hyken
@annettefranz
@press1fornick
@callcentericmi
@sentisum
@dgingiss
@amanet

Top Mentioned in G9:
@2morrowknight
@lgus

Top Mentioned in G10:
@lifesize
@b2community
@gdelroeux
@customerthink
@cornell
@thrive
@nemertes
@jeanniecw

Top Tweeters
Top Tweeters in Entire Graph:
@chidambara09
@ottlegalrebels
@marksandspencer
@ssxman2
@bot_innovation
@gezgintrk
@nicochan33
@marshacollier
@akwyz
@rwang0

Top Tweeters in G1:
@ottlegalrebels
@ssxman2
@gezgintrk
@nicochan33
@akwyz
@rwang0
@gvalan
@ricardo_ik_ahau
@debraruh
@jasonmhouck

Top Tweeters in G2:
@marshacollier
@lululemon
@forbes
@fmfrancoise
@hm_custserv
@billquiseng
@harvardbiz
@victorvquijano
@hyken
@scottmckain

Top Tweeters in G3:
@katenasser
@zendesk
@clearaction
@blakemichellem
@paolofabrizio71
@jeanniecw
@stephaniethum
@lfboteroc
@ericamarois
@rnanjad

Top Tweeters in G4:
@education_24x7
@stem_ai
@sueduris
@colinshaw_cx
@pyscalellc
@fayaz_shadman
@mycustomer
@stevenvbe
@adrianswinscoe
@neilcdavey

Top Tweeters in G5:
@kerijaehnig
@ggheorghiu
@vocnews_online
@btoesinsights
@ideagirlmedia
@woodybendle
@convergehub
@vijaybproqis
@lavy02
@pebcjv

Top Tweeters in G6:
@chidambara09
@bot_innovation
@artificialbra1n
@yixuantu1
@customerexpnews
@userexpnews
@discriminantbot
@newfxfs
@gaiapluto
@youtube

Top Tweeters in G7:
@iris_xyz
@pearlsrosesnl
@cmswire
@annettefranz
@andy_mcf
@chlj
@trentjohnsen
@cxjourney
@jonathanlevitt
@suyatitech

Top Tweeters in G8:
@quasagroup
@amanet
@dgingiss
@sureshrukman
@keesmanmatthijs
@influencive
@callcentericmi
@sentisum
@nellisterc
@stevenmacd0nald

Top Tweeters in G9:
@2morrowknight
@daddiorobjr1963
@lgus
@jason_e_woods
@mndell
@mrsoledadg
@vwassassin
@highdefdiscnews
@microsoftsql
@opendataglobal

Top Tweeters in G10:
@b2community
@vendasspectro
@inforeesan_
@cornell
@thrive
@lifesize
@anamaylegani
@nemertes
@samyla45920449
@gdelroeux


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