The graph represents a network of 1,749 Twitter users whose tweets in the requested range contained "custserv", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Monday, 04 January 2021 at 02:04 UTC.
The requested start date was Sunday, 03 January 2021 at 01:01 UTC and the maximum number of days (going backward) was 14.
The maximum number of tweets collected was 7,500.
The tweets in the network were tweeted over the 13-day, 23-hour, 42-minute period from Sunday, 20 December 2020 at 01:09 UTC to Sunday, 03 January 2021 at 00:52 UTC.
Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.
There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".
The graph is directed.
The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Author Description
Vertices : 1749
Unique Edges : 2007
Edges With Duplicates : 4231
Total Edges : 6238
Number of Edge Types : 5
Replies to : 1905
Mentions : 1605
Tweet : 652
MentionsInRetweet : 1463
Retweet : 613
Self-Loops : 737
Reciprocated Vertex Pair Ratio : 0.193981293208621
Reciprocated Edge Ratio : 0.324931880108992
Connected Components : 114
Single-Vertex Connected Components : 49
Maximum Vertices in a Connected Component : 1477
Maximum Edges in a Connected Component : 5705
Maximum Geodesic Distance (Diameter) : 10
Average Geodesic Distance : 3.403061
Graph Density : 0.000960339546756368
Modularity : 0.343362
NodeXL Version : 1.0.1.441
Data Import : The graph represents a network of 1,749 Twitter users whose tweets in the requested range contained "custserv", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Monday, 04 January 2021 at 02:04 UTC.
The requested start date was Sunday, 03 January 2021 at 01:01 UTC and the maximum number of days (going backward) was 14.
The maximum number of tweets collected was 7,500.
The tweets in the network were tweeted over the 13-day, 23-hour, 42-minute period from Sunday, 20 December 2020 at 01:09 UTC to Sunday, 03 January 2021 at 00:52 UTC.
Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.
There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".
Layout Algorithm : The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Graph Source : GraphServerTwitterSearch
Graph Term : custserv
Groups : The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
Edge Color : Edge Weight
Edge Width : Edge Weight
Edge Alpha : Edge Weight
Vertex Radius : Betweenness Centrality
Top Domains
Top Word Pairs in Tweet in Entire Graph:
[315] full,name [250] #custserv,#cx [242] name,email [228] customer,service [193] sorry,hear [175] please,dm [168] #cx,#cctr [168] #customerexperience,#customerservice [166] #cctr,#callcenter [164] #callcenter,#contactcenter Top Word Pairs in Tweet in G1:
[315] full,name [242] name,email [193] sorry,hear [175] please,dm [162] home,address [156] order,number [144] send,dm [134] please,send [127] chat,soon [124] email,home Top Word Pairs in Tweet in G2:
[109] customer,service [38] #custserv,#cx [36] front,line [32] #custserv,chat [30] meet,marshacollier [30] marshacollier,author [30] sold,forbes [30] forbes,top [30] top,10 [30] 10,influencer Top Word Pairs in Tweet in G3:
[80] cybersecurity,#promoedutech [75] #yourmustread,#influencerpromotion [74] #influencerpromotion,#topcasestudy [73] serve,humanity [73] humanity,cybersecurity [73] #promoedutech,#yourmustread [52] itakethelead,365surmarius [52] 365surmarius,themrblueprint [52] themrblueprint,mrkmrkmoh [52] mrkmrkmoh,mariussou Top Word Pairs in Tweet in G4:
[34] hm_custserv,hm [14] hm,hm_custserv [8] customer,service [7] customer,care [6] hm_custserv,hmunitedkingdom [6] hmindia,hm_custserv [5] parcel,stolen [5] stolen,hermesparcels [5] hm,hmunitedkingdom [4] placed,order Top Word Pairs in Tweet in G5:
[29] customer,service [26] #custserv,#defusingangrycustomers [22] #customerservice,#custserv [12] forge,way [12] way,proactive [12] proactive,customer [12] gt,gt [11] #custserv,#cx [11] proactive,#customerservice [9] steps,handle Top Word Pairs in Tweet in G6:
[115] #custserv,#cx [104] #cx,#cctr [104] #cctr,#callcenter [103] #callcenter,#contactcenter [101] #contactcenter,#customerexperience [101] #customerexperience,#customerservice [101] #customerservice,#custexp [31] #cx,#custserv [27] #custserv,#custexp [24] customer,service Top Word Pairs in Tweet in G7:
[70] #custserv,#cx [61] #cx,#cctr [61] #cctr,#callcenter [61] #callcenter,#contactcenter [61] #contactcenter,#customerexperience [61] #customerexperience,#customerservice [61] #customerservice,#custexp [28] host,cashier [27] bob,evans [27] evans,restaurants Top Word Pairs in Tweet in G8:
[17] #digital,reshape [17] reshape,full [17] full,modern [17] modern,enterprise [17] enterprise,info [17] info,ronald_vanloon [17] ronald_vanloon,mckanalytics [17] mckanalytics,fisher85m [17] fisher85m,nicely [16] andrewincontact,#digital Top Word Pairs in Tweet in G9:
[65] #customerexperience,#retail [64] #retail,#custserv [48] top,rating [47] rating,#customerexperience [18] feedback,#customerexperience [4] nsw,top [4] vic,top [3] qld,top [3] meijer,westerville [3] westerville,top Top Word Pairs in Tweet in G10:
[13] frustrated,people [13] people,#onholdwith [13] more,#custserv [12] others,more [2] #onholdwith,uspsconnect [2] uspsconnect,rebeccaeparsons [2] rebeccaeparsons,23 [2] 23,others Top Replied-To in Entire Graph:
Top Replied-To in G1:
Top Replied-To in G2:
Top Replied-To in G3:
Top Replied-To in G4:
Top Replied-To in G5:
Top Mentioned in Entire Graph:
Top Mentioned in G1:
Top Mentioned in G2:
Top Mentioned in G3:
Top Mentioned in G4:
Top Mentioned in G5:
Top Mentioned in G6:
Top Mentioned in G7:
Top Mentioned in G8:
Top Mentioned in G9:
Top Mentioned in G10:
Top Tweeters in Entire Graph:
Top Tweeters in G1:
Top Tweeters in G2:
Top Tweeters in G3:
Top Tweeters in G4:
Top Tweeters in G5:
Top Tweeters in G6:
Top Tweeters in G7:
Top Tweeters in G8:
Top Tweeters in G9:
Top Tweeters in G10: