The graph represents a network of 4,069 Twitter users whose tweets in the requested range contained "#cx", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 03 January 2021 at 22:41 UTC.
The requested start date was Sunday, 03 January 2021 at 01:01 UTC and the maximum number of days (going backward) was 14.
The maximum number of tweets collected was 7,500.
The tweets in the network were tweeted over the 7-day, 10-hour, 35-minute period from Saturday, 26 December 2020 at 14:18 UTC to Sunday, 03 January 2021 at 00:54 UTC.
Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.
There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".
The graph is directed.
The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Author Description
Vertices : 4069
Unique Edges : 4156
Edges With Duplicates : 10197
Total Edges : 14353
Number of Edge Types : 5
Retweet : 3231
MentionsInRetweet : 4756
Replies to : 120
Mentions : 3499
Tweet : 2747
Self-Loops : 2967
Reciprocated Vertex Pair Ratio : 0.0426305353602115
Reciprocated Edge Ratio : 0.0817749603803486
Connected Components : 803
Single-Vertex Connected Components : 539
Maximum Vertices in a Connected Component : 2652
Maximum Edges in a Connected Component : 11570
Maximum Geodesic Distance (Diameter) : 21
Average Geodesic Distance : 5.98451
Graph Density : 0.000381206875594616
Modularity : 0.375011
NodeXL Version : 1.0.1.441
Data Import : The graph represents a network of 4,069 Twitter users whose tweets in the requested range contained "#cx", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 03 January 2021 at 22:41 UTC.
The requested start date was Sunday, 03 January 2021 at 01:01 UTC and the maximum number of days (going backward) was 14.
The maximum number of tweets collected was 7,500.
The tweets in the network were tweeted over the 7-day, 10-hour, 35-minute period from Saturday, 26 December 2020 at 14:18 UTC to Sunday, 03 January 2021 at 00:54 UTC.
Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.
There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".
Layout Algorithm : The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Graph Source : GraphServerTwitterSearch
Graph Term : #cx
Groups : The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
Edge Color : Edge Weight
Edge Width : Edge Weight
Edge Alpha : Edge Weight
Vertex Radius : Betweenness Centrality
Top URLs in Tweet in Entire Graph:
[58] https://s2.radio.co/s532f0345f/listen [52] https://www.eglobalis.com/ai-adoption-responsibly-to-prevent-risks-to-your-brand-and-customer-experience/ [27] - [24] https://www.eglobalis.com/transforming-operations-experience-customer-experience-employee-experiences-efficiency-and-generating-growth/ [20] https://plus.credit-suisse.com/rpc4/ravDocView?docid=V7og8k2AN-ZqC1 [19] https://customerthink.com/3-leadership-principles-to-help-advance-your-employee-and-customer-experience/?_scpsug=crawled,9084114,en_ef88fb1de69ae5e1c60253692a081daef4c73673ab1b46eaf5e16fc9187c12f7#_scpsug=crawled,9084114,en_ef88fb1de69ae5e1c60253692a081daef4c73673ab1b46eaf5e16fc9187c12f7 [18] https://www.engati.com/blog/influencers [18] Customer [18] https://www.ciclo21.com/resultados-ciclocross-uci-2020-2021/ [18] https://roundmap.com/business-model-matrix/ Top URLs in Tweet in G1:
[47] https://www.eglobalis.com/ai-adoption-responsibly-to-prevent-risks-to-your-brand-and-customer-experience/ [21] https://www.eglobalis.com/transforming-operations-experience-customer-experience-employee-experiences-efficiency-and-generating-growth/ [17] https://roundmap.com/business-model-matrix/ [16] https://www.engati.com/blog/influencers [15] https://www.cio.com/article/3601717/healthcare-digital-transformation-5-predictions-for-2021.html [14] https://customerthink.com/experience-design-the-journey-to-resonate-with-customer-and-employees-or-not/ [14] https://www.researchgate.net/figure/Internet-of-Things-proliferation-of-connected-devices-across-industries-Source-Beecham_fig15_278798179 [13] https://www.techrepublic.com/article/comptias-10-trends-for-2021-no-1-there-is-no-normal [13] https://education.blakemichellemorgan.com/5-trends-shaping-future-of-customer-experience-2021 [11] https://www.eglobalis.com/customer-experience-fundamentals-of-organizational-and-human-adaptiveness/ Top URLs in Tweet in G2:
[8] https://customerthink.com/3-leadership-principles-to-help-advance-your-employee-and-customer-experience/?_scpsug=crawled,9084114,en_ef88fb1de69ae5e1c60253692a081daef4c73673ab1b46eaf5e16fc9187c12f7#_scpsug=crawled,9084114,en_ef88fb1de69ae5e1c60253692a081daef4c73673ab1b46eaf5e16fc9187c12f7 [8] https://tweetedtimes.com/v/8731?s=rgp [7] https://www.cio.com/article/3600896/want-to-boost-customer-loyalty-in-this-era-of-uncertainty-start-with-your-service-teams.html?_scpsug=crawled,9084114,en_ec899a5e844b8126d0b4cf15952a1ce7b39dd438acafba31d815e09c4b3e3e9a#_scpsug=crawled,9084114,en_ec899a5e844b8126d0b4cf15952a1ce7b39dd438acafba31d815e09c4b3e3e9a [7] https://smartercx.com/6-ways-to-boost-cx-in-2021/ [7] https://www.zdnet.com/article/chief-customer-officers-define-four-strategies-to-connect-with-customers-in-the-next-normal/?_scpsug=crawled,9084114,en_b5e38d849322ea5502830fbe7bd09959d675b972d3ad83beb9533dbb13cdc2c2#_scpsug=crawled,9084114,en_b5e38d849322ea5502830fbe7bd09959d675b972d3ad83beb9533dbb13cdc2c2 [7] https://www.amazon.com.mx/Actitud-basta-satisfacci%C3%B3n-retenci%C3%B3n-clientes-ebook/dp/B08NFCDFR9/ref=sr_1_1?__mk_es_MX=%C3%85M%C3%85%C5%BD%C3%95%C3%91&dchild=1&keywords=la+actitud+no+basta&qid=1605633801&sr=8-1 [6] https://www.instagram.com/accounts/login/ [5] https://martechseries.com/sales-marketing/customer-experience-management/martech-predictions-series-2021-top-cx-trends-changes-expect-2021/?_scpsug=crawled,9084114,en_b654de7231a1e1bb07057a381f7f16d601cc8a6edc95cd1e74bd74b6ca38eaf9#_scpsug=crawled,9084114,en_b654de7231a1e1bb07057a381f7f16d601cc8a6edc95cd1e74bd74b6ca38eaf9 [4] - [4] Q2 Top URLs in Tweet in G3:
[18] https://www.ciclo21.com/resultados-ciclocross-uci-2020-2021/ [6] https://www.ciclo21.com/ciclobreves-internacionales-diciembre-2020/ [6] https://www.ciclo21.com/ciclocross-lider-audiencias-espana/ [6] https://www.instagram.com/accounts/login/ [5] https://www.youtube.com/watch?v=IV74DV42Cfs&feature=youtu.be [4] https://www.ciclo21.com/superprestige-heusden-zolder-2020-van-der-poel-brand/ [4] https://www.ciclo21.com/resultados-ciclocross-uci-2020-2021 [3] https://www.ciclo21.com/descartada-la-fractura-de-codo-de-iserbyt/ [3] https://www.ciclo21.com/campeonato-espana-cx-2021/ [3] https://www.ciclo21.com/van-der-poel-victorias/ Top URLs in Tweet in G4:
[11] https://www.sentisum.com/library/support-ticket-insights?ref=quuu [10] https://www.reuters.com/article/us-usa-banks-digital-personality-idUSKBN28H0V9 [9] https://dy.si/wQpyV [9] https://www.coachmee.com/post/the-15-best-chatbot-examples-in-2021 [8] https://www.amazon.com/gp/product/B08BR8YYBD/ref=as_li_tl?ie=UTF8&camp=1789&creative=9325&creativeASIN=B08BR8YYBD&linkCode=as2&tag=kirkdborne-20&linkId=589bb5f8c56cca06754a4ae2ae4f9580 [7] https://dy.si/s4H58 [7] https://www.itproportal.com/news/ai-making-inroads-in-financial-services-sector-but-not-without-difficulty/ [6] https://www.gobeyondthedata.com/thoughts/newsletter-12-28-2020 [5] https://www.datasciencecentral.com/profiles/blogs/machine-learning-and-ai-in-food-industry-solutions-and-potential [5] http://veracitiz.com/blog/data-driven-digital-transformation-of-banking-the-why-and-how/ Top URLs in Tweet in G5:
[58] https://s2.radio.co/s532f0345f/listen [10] http://customerservicedaily.com [9] https://distinctivestory.com/ [7] https://www.practical-cx.com/post/5-fresh-tips-for-leadership-communication-in-a-digitally-mediated-working-world [4] http://cxpert.com.au/the-2-technologies-all-great-cx-businesses-use/ [3] https://www.the-future-of-commerce.com/2020/12/08/customer-experience-in-2021/ [3] https://www.practical-cx.com/post/3-conversations-customer-experience-pros-aren-t-having-but-should-be [3] https://www.practical-cx.com/post/privacy-centric-vs-personalized-customer-experiences-the-new-balancing-act-for-cx [3] https://www.youtube.com/watch?v=NmzARvLJFGI&feature=youtu.be [3] https://www.youtube.com/watch?v=ZY-y-OhrNHY&feature=youtu.be Top URLs in Tweet in G6:
[18] - [16] Customer [8] https://www.constellationr.com/research/sap-cpq-transforms-sales-process [7] https://www.constellationr.com/blog-news/digital-transformation-back-end-customer-experience-what-leaders-new-c-suite-are-thinking [5] https://www.eglobalis.com/ai-adoption-responsibly-to-prevent-risks-to-your-brand-and-customer-experience/?utm_content=150244777&utm_medium=social&utm_source=twitter&hss_channel=tw-328329853 [5] https://www.constellationr.com/blog-news/transforming-field-service-when-field-has-changed [4] https://enterprisersproject.com/article/2020/10/digital-transformation-9-emerging-roles [4] https://www.cxotoday.com/cloud/has-customer-wait-time-reduced-in-2020-study-says-by-53/?utm_content=150214463&utm_medium=social&utm_source=twitter&hss_channel=tw-328329853 [4] https://contentsquare.com/blog/online-experience-adapting-to-new-user-behavior/#.X-pBSQBmh70.twitter [4] https://www.ft.com/content/d506afe5-fe5e-49a4-a33c-d101a170ff2d Top URLs in Tweet in G7:
[9] https://www.newyorker.com/news/q-and-a/bomani-jones-on-the-nba-analytics-and-race [4] https://www.ubiqc.com/getapp [4] https://dy.si/wQpyV [3] https://plus.credit-suisse.com/rpc4/ravDocView?docid=V7og8k2AN-ZqC1 [2] https://www.analyticsinsight.net/artificial-intelligence-in-2021-endless-opportunities-and-growth/ [2] https://www.datasciencecentral.com/profiles/blogs/machine-learning-and-ai-in-food-industry-solutions-and-potential [2] https://www.iotcentral.io/blog/foodservice-industry-hits-strategic-reset-with-iot [2] https://engage.bah.com/Article/Redirect/68982ecc-1fb7-42d7-a465-c8acf5c5c79a?uc=30185&g=9520c63a-3e4d-48de-ade5-acc02a3b88ee&f=133203 [2] https://digitalmarketingstream.com/how-to-make-your-web-design-professional/ [1] https://chatbotsmagazine.com/chatbots-and-messenger-marketing-for-ecommerce-ad1895aef500 Top URLs in Tweet in G8:
[7] https://plus.credit-suisse.com/rpc4/ravDocView?docid=V7og8k2AN-ZqC1 [3] http://feedproxy.google.com/~r/CxObsession/~3/VHDBaLJxDl8/?utm_campaign=business-mumbo-jumbo-that-frustrates-everyone&utm_medium=social_link&utm_source=missinglettr-twitter [2] https://www.bcg.com/en-sea/southeast-asia-coming-of-the-digital-challenger-banks [2] https://www.maritzcx.com/blog/creating-an-effective-appeal-process-for-your-cx-programme [2] https://mopinion.com/en/be-a-better-leader-by-improving-the-customer-experience/?utm_content=buffer6e621&utm_medium=social&utm_source=twitter.com&utm_campaign=buffer [1] https://www.accenture.com/us-en/insights/banking/consumer-study-making-digital-banking-more-human [1] https://seekingalpha.com/article/4394985-lufax-undervalued-new-chinese-fintech-stock [1] https://www.businessinsider.com/global-small-business-neobanks-report [1] https://www.spglobal.com/marketintelligence/en/news-insights/blog/digital-banking-battles-will-play-out-in-southeast-asias-shopping-cart [1] https://www.bloomberg.com/news/articles/2020-12-23/when-money-is-free-lenders-start-charging-for-everything-else Top URLs in Tweet in G9:
[4] https://www.forbes.com/sites/adrianswinscoe/2020/12/17/11-customer-experience-related-predictions-for-2021/?sh=3b3404bc3684 [2] https://xceltrait.com/xcelsocial-2/ [2] https://smartercx.com/predictive-ai-and-customer-experience-whats-next/ [2] https://tethr.com/blog/focusing-on-tonal-sentiment-analysis-alone-is-failing-your-customer-conversation-analysis-strategy/ [2] https://www.callcentrehelper.com/research-chatbot-trust-gap-165965.htm [2] https://www.forbes.com/sites/toddwasserman/2020/12/11/5-questions-for-marketers-in-2021/?sh=470f1d378154 [1] http://social.ora.cl/6018HTRzk [1] https://xceltrait.com/technical-consulting/ [1] https://www.forbesindia.com/article/great-lakes-institute-of-management/why-your-brand-needs-to-focus-on-customer-experience/64755/1 [1] http://social.ora.cl/6016HRwHe Top URLs in Tweet in G10:
[2] https://www.contactcenterpipeline.com/Article/how-intelligent-virtual-assistants-are-leading-the-transition-to-the-intelligent-enterprise [2] https://www.cio.com/article/3600896/want-to-boost-customer-loyalty-in-this-era-of-uncertainty-start-with-your-service-teams.html [2] https://learn.callminer.com/home/the-vulnerability-blueprint-how-to-identify-support-and-retain-vulnerable-customers [2] https://callminer.com/blog/25-experts-reveal-the-top-things-customer-self-service-systems-do-to-hurt-customer-experience/ [2] https://www.uniphore.com/uniphore-2020-survey-results-how-covid-19-changed-customer-service/?utm_medium=social&utm_source=twitter [1] https://www.helpscout.net/helpu/hiring-writing-skills-chat/ [1] https://blog.unymira.com/en/cx5-talks-an-interview-with-leslie-oflahavan [1] https://open.spotify.com/episode/5v0IJoMRjxepjhbNxrxlfU [1] https://linktr.ee/press1fornick [1] https://pod.co/science-of-cx/training-agents-to-write-great-customer-content-with-leslie-o-flahavan Top Domains
Top Word Pairs in Tweet in Entire Graph:
[548] customer,experience [304] #customerexperience,#cx [291] #cxm,#custexp [289] #cx,#customerexperience [275] #custexp,#cx [195] #cx,#ux [195] #ai,#ml [179] #ux,#cx [168] #iot,#ai [166] customer,service Top Word Pairs in Tweet in G1:
[96] customer,experience [78] #ai,#iot [76] #customerexperience,#cx [63] mashable,enricomolinari [52] mikequindazzi,#ai [51] enricomolinari,#ehealth [49] #ux,#cx [49] adopting,ai [49] ai,responsibly [49] responsibly,prevent Top Word Pairs in Tweet in G2:
[103] customer,experience [95] #cx,#customerexperience [66] more,sap [66] sap,#cx [66] #cx,customers [65] chose,sap [56] #customerexperience,#cx [55] learn,more [42] #custserv,#cx [39] #customerexperience,#customerservice Top Word Pairs in Tweet in G3:
[69] #cx,#veldrijden [26] #cx,#gullegem [22] #dendermonde,#cx [20] #cx,#cyclocross [18] última,carrera [16] tras,última [16] carrera,20 [16] 20,quiero [16] quiero,reconocer [16] reconocer,ciclistas Top Word Pairs in Tweet in G4:
[144] #iot,#ai [137] #ux,#iot [134] #cx,#ux [130] #digitaltransformation,#businessagility [130] #businessagility,#cx [104] #ai,#futurist [104] #futurist,#polymath [104] #polymath,#futureofwork [92] #ai,#ml [80] #ux,#cx Top Word Pairs in Tweet in G5:
[63] customer,experience [59] ideas,#cx [59] scott,mckain [59] playing,distinction [59] distinction,radio [58] radio,join [58] join,cutting [58] cutting,edge [58] edge,ideas [58] #cx,creating Top Word Pairs in Tweet in G6:
[42] customer,experience [18] #customerexperience,#cx [13] learn,more [13] watch,video [13] anthony,bartolo [12] #cx,#crm [11] day,12 [11] 12,#cloudmas [11] #cloudmas,avaya [11] avaya,evp Top Word Pairs in Tweet in G7:
[55] #ai,#ml [49] #business,#industry [39] #datascience,#ai [34] #datascientist,#selfdrivingcars [34] #selfdrivingcars,#cloudcomputing [34] #cloudcomputing,#futureofwork [34] #futureofwork,#bigdata [34] #bigdata,#analytics [34] #analytics,#datascience [32] #ai,#ma Top Word Pairs in Tweet in G8:
[19] #platforms,evolve [19] evolve,beyond [19] beyond,ads [19] ads,models [19] models,better [19] better,align [19] align,interests [19] interests,creator [19] creator,consumer [18] davidjmaireles,#platforms Top Word Pairs in Tweet in G9:
[18] #custserv,#cx [17] #cx,#cctr [17] #cctr,#callcenter [17] #callcenter,#contactcenter [16] #contactcenter,#customerexperience [16] #customerexperience,#customerservice [16] #customerservice,#custexp [12] gt,gt [10] customer,experience [5] read,more Top Word Pairs in Tweet in G10:
[8] customer,experience [5] check,guest [5] guest,uniphore [5] uniphore,#podcast [5] #podcast,conversations [5] conversations,matter [5] matter,visionaries [5] visionaries,nealtopf [5] nealtopf,dnm54 [5] dnm54,host Top Replied-To in Entire Graph:
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