#cx, Twitter, 8/16/2020 11:36:43 PM, 232749


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#cx_2020-08-16_14-24-02.xlsx
#cx_2020-08-16_14-24-02.xlsx
From:
NodeXLExcelAutomator
Uploaded on:
August 16, 2020
Short Description:
#cx via NodeXL https://bit.ly/3fXmSew
@enricomolinari
@balaji_sandiego
@bfcxguru
@forbes
@andrewincontact
@softclouds
@billquiseng
@antgrasso
@kirkdborne
@ssxman2

Top hashtags:
#cx
#customerexperience
#ai
#marketing
#ux
#digitaltransformation
#iot
#custexp
#data

Description:
Description
The graph represents a network of 4,882 Twitter users whose tweets in the requested range contained "#cx", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 16 August 2020 at 21:34 UTC.

The requested start date was Sunday, 16 August 2020 at 00:01 UTC and the maximum number of days (going backward) was 14.

The maximum number of tweets collected was 7,500.

The tweets in the network were tweeted over the 4-day, 14-hour, 6-minute period from Monday, 10 August 2020 at 18:48 UTC to Saturday, 15 August 2020 at 08:55 UTC.

Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.

There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".

The graph is directed.

The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.

The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.


Author Description


Overall Graph Metrics
Vertices : 4882
Unique Edges : 5075
Edges With Duplicates : 10654
Total Edges : 15729
Number of Edge Types : 5
Retweet : 3521
MentionsInRetweet : 5395
Tweet : 2438
Mentions : 4263
Replies to : 112
Self-Loops : 2627
Reciprocated Vertex Pair Ratio : 0.0522594954255614
Reciprocated Edge Ratio : 0.0993281517586616
Connected Components : 970
Single-Vertex Connected Components : 602
Maximum Vertices in a Connected Component : 3122
Maximum Edges in a Connected Component : 12991
Maximum Geodesic Distance (Diameter) : 17
Average Geodesic Distance : 5.152759
Graph Density : 0.000318560855279033
Modularity : 0.409122
NodeXL Version : 1.0.1.439
Data Import : The graph represents a network of 4,882 Twitter users whose tweets in the requested range contained "#cx", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 16 August 2020 at 21:34 UTC.

The requested start date was Sunday, 16 August 2020 at 00:01 UTC and the maximum number of days (going backward) was 14.

The maximum number of tweets collected was 7,500.

The tweets in the network were tweeted over the 4-day, 14-hour, 6-minute period from Monday, 10 August 2020 at 18:48 UTC to Saturday, 15 August 2020 at 08:55 UTC.

Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.

There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".

Layout Algorithm : The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Graph Source : GraphServerTwitterSearch
Graph Term : #cx
Groups : The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
Edge Color : Edge Weight
Edge Width : Edge Weight
Edge Alpha : Edge Weight
Vertex Radius : Betweenness Centrality

Top Influencers: Top 10 Vertices, Ranked by Betweenness Centrality
Top URLs
Top URLs in Tweet in Entire Graph:
[81] -
[63] https://www.datasciencecentral.com/profiles/blogs/thursday-news-august-13
[46] http://www.9and9.com/digital-strategy
[36] https://s2.radio.co/s532f0345f/listen
[24] https://www.iotworldtoday.com/2020/02/03/how-las-vegas-turns-a-smart-city-pilot-into-a-smart-city-project/
[23] 2020
[21] https://hbr.org/2020/05/digital-transformation-comes-down-to-talent-in-4-key-areas?utm_content=136953275&utm_medium=social&utm_source=twitter&hss_channel=tw-328329853
[19] https://www.iotcentral.io/blog/how-iot-connected-smart-products-facilitates-omni-channel-retail
[18] http://www.intelligentworld.institute/LandingPageUTM?eid=f4de81d10656e03d7217cdc07579849d296f227791c9a40d89b8f543dcc59f1f00ea6ba1243146145cde65c95546ed419665353460403b8d466c832f24f6578c
[18] https://www2.deloitte.com/us/en/insights/focus/tech-trends/2020/macro-technology-trends.html

Top URLs in Tweet in G1:
[36] https://s2.radio.co/s532f0345f/listen
[17] https://www2.deloitte.com/us/en/insights/focus/tech-trends/2020/macro-technology-trends.html
[11] https://customerthink.com/selecting-the-right-channels-for-customer-experience-success/?utm_content=137132071&utm_medium=social&utm_source=twitter&hss_channel=tw-1081234791758946304
[9] https://customerthink.com/will-2021-be-the-year-of-cx-as-north-star/
[9] https://www.forbes.com/sites/forbesbusinesscouncil/2020/08/10/six-strategies-for-improving-the-customer-experience/#1e69333633e7
[9] https://www.forbes.com/sites/forbesbusinesscouncil/2020/08/10/six-strategies-for-improving-the-customer-experience/?utm_content=136949554&utm_medium=social&utm_source=twitter&hss_channel=tw-1081234791758946304#7e36e238633e
[8] http://customerservicedaily.com
[8] https://medium.com/@SoftClouds/covid19-the-force-that-triggered-cx-digital-transformation-412f25116644?utm_content=136833019&utm_medium=social&utm_source=twitter&hss_channel=tw-1081234791758946304
[8] https://martechtoday.com/how-visual-commerce-is-transforming-the-customer-experience-243172?utm_content=137133930&utm_medium=social&utm_source=twitter&hss_channel=tw-1081234791758946304
[8] https://www.forbes.com/sites/forbesbusinesscouncil/2020/08/10/six-strategies-for-improving-the-customer-experience/?utm_content=136949553&utm_medium=social&utm_source=twitter&hss_channel=tw-38306887#7e36e238633e

Top URLs in Tweet in G2:
[5] https://customerthink.com/cx-needs-change-management/
[5] https://info.m-ize.com/webinar-on-benchmarks-to-optimize-and-maximize-service-contract-sales?utm_campaign=Webinar:Benchmarks
[5] to
[5] Optimize
[5] and
[5] Maximize
[5] Service
[5] Contract
[5] Sales
[4] http://www.irishcycles.com/

Top URLs in Tweet in G3:
[56] https://www.datasciencecentral.com/profiles/blogs/thursday-news-august-13
[17] https://www.iotworldtoday.com/2020/02/03/how-las-vegas-turns-a-smart-city-pilot-into-a-smart-city-project/
[14] https://www.iotcentral.io/blog/how-iot-connected-smart-products-facilitates-omni-channel-retail
[9] https://www.iotworldtoday.com/2020/02/25/a-look-at-michelins-product-as-a-service-strategy/
[9] https://www.dailymail.co.uk/tvshowbiz/article-8609593/Celine-Dion-52-flaunts-tanned-toned-legs-extraordinary-futuristic-bodysuit.html?ito=amp_twitter_share-top
[8] https://searchenterpriseai.techtarget.com/In-depth-guide-to-machine-learning-in-the-enterprise
[7] https://multithreaded.stitchfix.com/blog/2020/08/05/bandits/
[6] https://www.ttec.com/ai-and-bots
[6] https://www.askdangalante.com/post/189719734286/whats-the-future-of-ai-insights-from-the-ai
[6] https://www.forbes.com/sites/forbestechcouncil/2020/08/11/how-intelligent-automation-is-transforming-banks/#214af44672db

Top URLs in Tweet in G4:
[41] http://www.9and9.com/digital-strategy
[15] https://hbr.org/2020/05/digital-transformation-comes-down-to-talent-in-4-key-areas?utm_content=136953275&utm_medium=social&utm_source=twitter&hss_channel=tw-328329853
[6] https://www.forbes.com/sites/forbestechcouncil/2020/08/11/how-to-bolster-customer-experiences-with-business-agility/?utm_content=137026131&utm_medium=social&utm_source=twitter&hss_channel=tw-328329853#1321a517662d
[5] https://chatbotnewsdaily.com/customer-insights-that-ai-will-change-because-of-covid-19-f3f3d787768a?utm_content=137172503&utm_medium=social&utm_source=twitter&hss_channel=tw-328329853
[5] https://thefinancialbrand.com/99041/retail-banking-small-business-covid-customer-serve-trends/?smedia-twt-jm
[5] https://medium.com/@SoftClouds/4-crm-trends-for-2019-and-beyond-d6a1e559a8d?utm_content=136798002&utm_medium=social&utm_source=twitter&hss_channel=tw-4337144594
[4] https://www.linkedin.com/pulse/understanding-ai-conversational-tone-improve-customer-evan-kirstel
[4] https://coruzant.com/digital-strategy/unpacking-digital-transformation-in-payments-how-to-create-an-effective-payments-strategy-in-a-shaky-economy/
[3] https://medium.com/@SoftClouds/personalization-customer-experience-9ce2566240de?utm_content=137027866&utm_medium=social&utm_source=twitter&hss_channel=tw-328329853
[3] https://enterprisersproject.com/article/2020/7/digital-transformation-rising-leaders?utm_content=136925558&utm_medium=social&utm_source=twitter&hss_channel=tw-328329853

Top URLs in Tweet in G5:
[11] https://www.technative.io/how-will-progressive-web-apps-transform-customer-interactions/
[6] https://www.nojitter.com/ccaas/genesys-engage-multicloud-architecture-through-eyes-ntt-exec?utm_content=buffer41cfc&utm_medium=social&utm_source=twitter.com&utm_campaign=buffer
[5] https://www.cmswire.com/digital-marketing/marketers-escape-the-vicious-cycle-of-poor-consumer-data-practices/
[5] https://www.cmswire.com/customer-experience/focus-on-customer-experience-first-and-the-metrics-will-follow/
[5] https://www.cmswire.com/customer-experience/how-machine-learning-improves-customer-experience-and-increases-revenue/
[4] https://www.forbes.com/sites/zakdoffman/2020/08/13/amazon-alexa-cyber-attack-check-point-report-smart-speaker-warning/
[4] https://www.destinationcrm.com/webevents/roundtable/12aug2020/soc
[4] https://www.cmswire.com/customer-experience/the-continued-evolution-of-the-customer-experience-stack/
[4] https://www.cmswire.com/digital-experience/customer-data-platforms-bring-omnichannel-choreography-within-reach/
[4] https://www.cmswire.com/customer-experience/how-financial-institutions-can-shift-from-product-pushers-to-relationship-builders/

Top URLs in Tweet in G6:
[2] https://podcasts.apple.com/us/podcast/conversations-that-matter-podcast-for-contact-center/id1525650658
[2] https://martechtoday.com/its-time-to-think-differently-oracle-cx-cloud-243156?utm_content=136584626&utm_medium=social&utm_source=twitter&hss_channel=tw-38306887
[2] https://beyondphilosophy.com/how-to-make-your-experience-easy-and-gain-growth/
[2] https://beyondphilosophy.com/books/
[2] https://www.itwire.com/enterprise-solutions/oracle-cloud-performance-enables-personalised-customer-engagement-video,-says-iliveit.html
[1] https://www.youtube.com/watch?v=V0XJLlNGGfQ&feature=youtu.be

[1] https://www.ameyo.com/resources/webinars/contact-centers-and-conversational-ai-the-key-to-thrive-in-the-contactless-world?utm_source=twitter&utm_medium=social&utm_campaign=uniphore-webinar&utm_content=uniphore-webinar-external-social-1&utm_term=dg-int
[1] https://www.uniphore.com/news/uniphores-conversational-service-automation-platform-to-be-leveraged-for-wns-expirius/?utm_medium=social&utm_source=twitter
[1] https://open.spotify.com/show/6uCXIwCaqVWZJMUy1NxffN?si=z-3eHaFSQtyZyOpAEz_wiQ
[1] https://www.locobuzz.com/

Top URLs in Tweet in G7:
[2] https://smartercx.com/3-customer-service-lessons-from-pella-corporation/
[1] https://okt.to/r1idDk
[1] https://go.forrester.com/blogs/why-cx-prioritization-matters-and-how-to-get-started/?utm_source=twitter&utm_medium=social&utm_content=forrblog&utm_campaign=cxindex20&utm_term=cx&linkId=100000014063552
[1] https://go.forrester.com/blogs/brands-built-up-much-cx-equity-pre-pandemic-heres-how-they-can-use-it-wisely/?utm_source=twitter&utm_medium=social&utm_content=forrblog&utm_campaign=cxindex20&utm_term=cx&linkId=100000013994069
[1] https://mktg.forrester.com/predictions-2019-webinar?utm_source=linkedin&utm_source=youtube&utm_medium=ppc&utm_medium=social&utm_campaign=predictions_2019
[1] https://go.forrester.com/customer-obsession-strategy/?utm_source=twitter&utm_medium=social&utm_content=forrweb&utm_campaign=b2cm20&utm_term=cx&linkId=100000014057895
[1] https://go.forrester.com/blogs/the-new-normal-for-customer-experience-join-our-keynote-at-summit-asia-pacific/?utm_source=twitter&utm_medium=social&utm_content=forrblog&utm_campaign=summit20apac&linkId=100000014072354
[1] https://go.forrester.com/event/data-strategy-and-insights/?utm_source=twitter&utm_medium=social&utm_content=forrweb&utm_campaign=dsina20&utm_term=it&linkId=100000014058000
[1] https://go.forrester.com/blogs/rethinking-sustainability-in-the-middle-of-a-pandemic/?utm_source=twitter&utm_medium=social&utm_content=forrblog&utm_campaign=cx&utm_term=fsmdt&linkId=100000014132413
[1] https://www.mycustomer.com/customer-experience/loyalty/why-customer-emotion-is-more-important-than-ever-and-how-to-respond

Top URLs in Tweet in G8:
[2] https://mopinion.com/best-email-marketing-tools-software-solutions
[2] https://mopinion.com/resources/study-digital-cx-benchmark-europe-2016/?utm_content=buffer0bca6&utm_medium=social&utm_source=twitter.com&utm_campaign=buffer
[1] https://www.mckinsey.com/industries/automotive-and-assembly/our-insights/the-future-of-mobility-is-at-our-doorstep#
[1] https://www.forbes.com/sites/danielnewman/2018/05/21/understanding-the-six-pillars-of-digital-transformation-beyond-tech/
[1] https://www.forbes.com/sites/adrianswinscoe/2017/11/28/when-it-comes-to-customer-experience-in-2018-can-we-make-boring-the-new-cool/#3fda029c5c0a
[1] https://www.cmswire.com/digital-experience/no-really-my-customer-experience-was-fine/
[1] https://insideretail.com.au/news/most-retailers-expecting-online-revenue-growth-201808
[1] https://mopinion.com/beerwulf-gathers-voc-insights-with-mopinion-feedback/
[1] http://www.retailsector.co.uk/39819-basket-or-bounce-how-can-fashion-retailers-use-content-to-avoid-basket-abandonment/
[1] https://www.amplexor.com/en/events/ignite-revenue-through-content-2020/episode-1.html?utm_campaign=SM%20%7C%20Webinars&utm_content=137325314&utm_medium=social&utm_source=linkedin&hss_channel=lcp-281450

Top URLs in Tweet in G9:
[3] https://twitter.com/Concentrix/status/1293662054113579013
[2] https://www.firstsource.com/firstsource-solutions-reports-first-quarter-fiscal-2021-results/
[2] https://twitter.com/petet_nh/status/1294202703502082048
[2] https://twitter.com/Concentrix/status/1293245814467371010
[2] https://research.nelson-hall.com/search/?&avpage-views=article&id=81194&fv=1
[2] https://newsroom.accenture.com/news/accenture-completes-acquisition-of-maihiro.htm?c=acn_glb_intelligentplattwitter_11139789&n=smc_0220&src=intelligent+platform+services+%E2%80%93+sap_twitter_100001128497327&linkId=100000010582758
[2] http://366pi.com/home/services/
[1] https://enterprisersproject.com/article/2020/1/leadership-how-to-build-culture-of-speed?utm_source=Twitter%2CAny&utm_medium=organic_social&utm_campaign=Culture+of+Speed_Third-Party+Placement
[1] https://www.promotionworld.com/news/180704-digital-customer-experience-moves-call-center-boardroom
[1] http://investor.startek.com/node/13381/pdf

Top URLs in Tweet in G10:
[6] http://www.jainvirc.com/services/customer-experience-ui-design-services
[5] https://www.nngroup.com/articles/complex-application-design-framework/
[3] https://twitter.com/rufflemuffin/status/1293815223305068544
[3] https://www.youtube.com/watch?v=D9mbIRG-ftg

[2] https://www.linkedin.com/slink?code=ddX5qgW
[2] https://cx-journey.com/2020/07/journey-mapping-workshops-do-you-have-the-right-participants.html
[2] https://www.linkedin.com/feed/update/urn:li:activity:6567666173285146624
[2] https://www.cxcollective.co.nz/event-info/peer-connect-learning-from-the-challenges-of-cx-in-business
[2] https://www.growth-hackers.net/encourage-repeat-customers-ecommerce-store/
[1] https://www.growth-hackers.net/benefits-of-social-media-marketing-every-business-should-know/

Top Domains
Top Domains in Tweet in Entire Graph:
[236] okt.to
[218] linkedin.com
[211] twitter.com
[182] forbes.com
[173] pivotpointsolutions.net
[168] dy.si
[77] customerthink.com
[65] medium.com
[64] cmswire.com
[63] datasciencecentral.com

Top Domains in Tweet in G1:
[87] forbes.com
[76] twitter.com
[54] customerthink.com
[50] dlvr.it
[36] radio.co
[30] retailcustomerexperience.com
[29] medium.com
[29] cx-journey.com
[28] postbeyond.com
[24] cmswire.com

Top Domains in Tweet in G2:
[86] linkedin.com
[41] okt.to
[28] dy.si
[28] twitter.com
[19] forbes.com
[18] interaction-design.org
[13] customerthink.com
[13] m-ize.com
[13] salesforce.com
[11] entrepreneur.com

Top Domains in Tweet in G3:
[56] datasciencecentral.com
[36] karlsmith.info
[28] paradigm-interactions.com
[26] iotworldtoday.com
[22] karlsmith.work
[15] twitter.com
[14] iotcentral.io
[14] forbes.com
[13] ttec.com
[13] techtarget.com

Top Domains in Tweet in G4:
[41] 9and9.com
[20] medium.com
[19] forbes.com
[15] hbr.org
[12] twitter.com
[10] thefinancialbrand.com
[10] linkedin.com
[5] chatbotnewsdaily.com
[5] ujet.co
[4] enterprisersproject.com

Top Domains in Tweet in G5:
[49] okt.to
[32] cmswire.com
[24] linkedin.com
[13] technative.io
[10] forbes.com
[9] valantic.com
[7] callminer.com
[7] nojitter.com
[5] cxoblog.de
[4] destinationcrm.com

Top Domains in Tweet in G6:
[62] dy.si
[16] beyondphilosophy.com
[5] oracle.com
[4] uniphore.com
[3] mckinsey.com
[2] apple.com
[2] ameyo.com
[2] locobuzz.com
[2] martechtoday.com
[2] itwire.com

Top Domains in Tweet in G7:
[41] okt.to
[12] sitel.com
[11] forrester.com
[8] dy.si
[2] smartercx.com
[2] nice.com
[2] ventanaresearch.com
[2] twitter.com
[2] clarabridge.com
[2] org.uk

Top Domains in Tweet in G8:
[5] mopinion.com
[5] amplexor.com
[4] forbes.com
[2] mckinsey.com
[2] co.uk
[1] cmswire.com
[1] com.au
[1] techtarget.com
[1] org.uk
[1] linkedin.com

Top Domains in Tweet in G9:
[14] twitter.com
[3] firstsource.com
[2] nelson-hall.com
[2] concentrix.com
[2] accenture.com
[2] webhelp.com
[2] 366pi.com
[1] enterprisersproject.com
[1] promotionworld.com
[1] startek.com

Top Domains in Tweet in G10:
[8] linkedin.com
[6] jainvirc.com
[5] nngroup.com
[4] twitter.com
[3] growth-hackers.net
[3] youtube.com
[2] cx-journey.com
[2] co.nz
[2] tdinsights.com
[1] inviqa.com

Top Hashtags
Top Hashtags in Tweet in Entire Graph:
[5448] cx
[1067] customerexperience
[884] ai
[509] marketing
[500] ux
[400] digitaltransformation
[361] iot
[342] custexp
[338] data
[331] innovation



Top Hashtags in Tweet in G1:
[1107] cx
[423] customerexperience
[139] technology
[118] custexp
[87] marketing
[84] ai
[81] custserv
[77] digitaltransformation
[48] customerservice
[42] covid19

Top Hashtags in Tweet in G2:
[860] cx
[155] customerexperience
[85] ux
[49] customerservice
[43] ai
[42] marketing
[41] contactcenter
[31] customer
[30] design
[28] retail

Top Hashtags in Tweet in G3:
[499] ai
[476] cx
[265] iot
[227] bigdata
[169] marketing
[165] ml
[146] ux
[130] datascience
[115] emergingtech
[107] digitaltransformation

Top Hashtags in Tweet in G4:
[248] cx
[67] fintech
[47] ai
[47] strategy
[43] customerexperience
[41] brand
[41] contentmarketing
[41] branding
[41] seo
[41] startup

Top Hashtags in Tweet in G5:
[263] cx
[50] ai
[49] customerexperience
[42] chatbots
[37] analytics
[23] contactcenter
[18] ux
[17] omnichannel
[15] crm
[14] banking

Top Hashtags in Tweet in G6:
[136] cx
[21] customerexperience
[20] data
[19] ai
[18] beyondphilosophy
[15] markieawards
[13] customerdrivengrowth
[12] businessgrowth
[8] dataprivacy
[7] marketing

Top Hashtags in Tweet in G7:
[125] cx
[26] contactcenter
[16] ai
[16] automation
[12] wfh
[11] covid19
[10] analytics
[9] customerservice
[8] nicei20live
[7] marketing

Top Hashtags in Tweet in G8:
[66] cx
[44] digitaltransformation
[35] mobility
[33] covid19
[8] marketing
[7] customerexperience
[6] digital
[6] amplexor
[5] ux
[4] innovation

Top Hashtags in Tweet in G9:
[47] cx
[18] digitaltransformation
[14] innovation
[14] startup
[13] ai
[12] cxservices
[11] business
[10] technology
[8] tech
[8] entrepreneurship

Top Hashtags in Tweet in G10:
[74] ux
[73] cx
[41] design
[39] userexperience
[34] customerexperience
[31] designthinking
[30] ui
[23] servicedesign
[18] productdesign
[14] ecommerce

Top Words
Top Words in Tweet in Entire Graph:
[5448] #cx
[1738] customer
[1213] experience
[1066] #customerexperience
[884] #ai
[672] more
[615] customers
[593] enricomolinari
[513] digital
[509] #marketing

Top Words in Tweet in G1:
[1107] #cx
[492] customer
[422] #customerexperience
[388] experience
[149] customers
[139] #technology
[118] #custexp
[116] more
[95] improving
[94] antgrasso

Top Words in Tweet in G2:
[860] #cx
[256] customer
[155] #customerexperience
[148] experience
[120] more
[92] customers
[85] #ux
[84] learn
[83] gt
[59] digital

Top Words in Tweet in G3:
[499] #ai
[476] #cx
[443] enricomolinari
[265] #iot
[234] ty
[227] #bigdata
[180] pawlowskimario
[169] #marketing
[165] #ml
[146] #ux

Top Words in Tweet in G4:
[248] #cx
[100] digital
[99] technology
[83] transformation
[81] customer
[74] enricomolinari
[67] #fintech
[58] drjdrooghaag
[48] support
[47] #ai

Top Words in Tweet in G5:
[263] #cx
[119] customer
[58] experience
[51] gt
[50] #ai
[49] #customerexperience
[42] #chatbots
[37] #analytics
[36] more
[31] service

Top Words in Tweet in G6:
[136] #cx
[49] experience
[40] more
[36] customer
[29] merkle
[29] learn
[28] marketers
[27] consumer
[27] marketing
[26] help

Top Words in Tweet in G7:
[125] #cx
[66] gt
[47] nice
[34] webinar
[32] customer
[31] more
[26] #contactcenter
[24] register
[23] forrester
[22] time

Top Words in Tweet in G8:
[66] #cx
[44] #digitaltransformation
[38] wswmuc
[35] #mobility
[34] times
[33] talking
[33] ar
[33] #covid19
[33] bit
[33] technical

Top Words in Tweet in G9:
[47] #cx
[30] antgrasso
[28] gt
[26] fisher85m
[26] mikequindazzi
[22] experience
[19] things
[18] internet
[18] #digitaltransformation
[16] customer

Top Words in Tweet in G10:
[74] #ux
[73] #cx
[41] #design
[39] #userexperience
[34] #customerexperience
[31] #designthinking
[30] #ui
[23] #servicedesign
[18] thread
[18] #productdesign

Top Word Pairs
Top Word Pairs in Tweet in Entire Graph:
[674] customer,experience
[263] #cx,#customerexperience
[241] #customerexperience,#cx
[224] #custexp,#cx
[207] digital,transformation
[207] #ux,#cx
[173] gt,gt
[173] #cxm,#custexp
[165] customer,service
[153] #cx,#ux

Top Word Pairs in Tweet in G1:
[246] customer,experience
[106] #cx,#customerexperience
[93] #customerexperience,#cx
[68] #cx,#technology
[66] digital,transformation
[66] improving,customer
[56] employee,experience
[52] #custexp,#cx
[51] financial,institutions
[51] institutions,digital

Top Word Pairs in Tweet in G2:
[89] customer,experience
[44] #customerexperience,#cx
[43] #cx,#customerexperience
[42] #ux,#cx
[36] gt,gt
[33] learn,more
[30] gt,#cx
[24] #cx,#ux
[23] 00,pm
[23] pm,register

Top Word Pairs in Tweet in G3:
[97] ty,mashable
[97] mashable,enricomolinari
[85] enricomolinari,#smartcities
[77] #iot,#ai
[76] #ai,#iot
[73] #cx,#ux
[67] #vr,#ai
[67] #ux,#iot
[65] #ai,#futurist
[64] #futurist,#futureofwork

Top Word Pairs in Tweet in G4:
[82] digital,transformation
[46] people,technology
[45] winners,digital
[45] transformation,emerging
[45] emerging,technology
[45] technology,those
[45] those,support
[45] support,people
[44] drjdrooghaag,winners
[41] 16,components

Top Word Pairs in Tweet in G5:
[48] customer,experience
[33] experience,#cx
[26] gt,gt
[24] artificial,intelligence
[17] customer,service
[17] #chatbots,helping
[17] helping,brands
[17] brands,reimage
[17] reimage,customer
[16] contact,center

Top Word Pairs in Tweet in G6:
[17] launched,first
[17] first,edition
[17] edition,consumer
[17] consumer,experience
[17] experience,sentiment
[17] sentiment,report
[17] report,revealing
[17] revealing,consumers
[17] consumers,feel
[16] oraclemktgcloud's,shashiseth

Top Word Pairs in Tweet in G7:
[33] gt,gt
[21] register,gt
[18] gt,#cx
[13] 00,pm
[13] webinar,svl
[13] svl,conjunction
[13] conjunction,nice
[13] nice,delighted
[13] delighted,offer
[13] offer,next

Top Word Pairs in Tweet in G8:
[33] talking,ar
[33] ar,times
[33] times,#covid19
[33] #covid19,bit
[33] bit,technical
[33] technical,edutainment
[33] edutainment,mercedesbenz
[33] mercedesbenz,#digitaltransformation
[33] #digitaltransformation,#mobility
[33] #mobility,#cx

Top Word Pairs in Tweet in G9:
[18] mikequindazzi,antgrasso
[18] internet,things
[16] gt,gt
[11] customer,experience
[10] mt,fisher85m
[10] fisher85m,copy
[10] copy,mikequindazzi
[10] antgrasso,industrial
[10] industrial,internet
[10] things,#digitaltransformation

Top Word Pairs in Tweet in G10:
[21] #cx,#customerexperience
[20] #ux,#ui
[20] #ui,#userexperience
[20] #userexperience,#design
[15] thread,#ux
[14] #design,#designthinking
[13] #productdesign,#productdevelopment
[11] #ux,#cx
[10] testing,#ux
[10] #ux,#userexperience

Top Replied-To
Top Replied-To in Entire Graph:
@carahsoft
@jtwatkin
@ruhrunibochum
@muirgroupha
@sugarcrm
@sueduris
@stephaniethum
@cyrilcoste
@apple
@dgingiss

Top Replied-To in G1:
@jtwatkin
@sueduris
@stephaniethum
@dgingiss
@jeanniecw
@donmiguelruiz
@xpertloyalty
@neilcdavey
@saasx
@sba_nebraska

Top Replied-To in G3:
@jordikoalitic
@enricomolinari

Top Replied-To in G4:
@cyrilcoste
@uipath
@ujetco
@immarkbernhardt
@marshacollier
@thinair_labs

Top Replied-To in G5:
@stealeyreed

Top Replied-To in G6:
@andrewyang

Top Replied-To in G7:
@forrester

Top Replied-To in G9:
@concentrix

Top Mentioned
Top Mentioned in Entire Graph:
@enricomolinari
@ume_kyd
@pastor_paul
@kirkdborne
@pawlowskimario
@antgrasso
@mashable
@forbes
@softclouds
@drjdrooghaag

Top Mentioned in G1:
@antgrasso
@stephaniethum
@forbes
@softclouds
@bfcxguru
@jeanniecw
@annettefranz
@andrewincontact
@hyken
@enricomolinari

Top Mentioned in G2:
@cpcchangeagent
@pereion
@jeffreybarkin
@nick_hagueb2b
@tapyness
@drivingdig
@agile_lounge
@datainsightgrp
@virtualstock
@inspirefireco

Top Mentioned in G3:
@enricomolinari
@pastor_paul
@pawlowskimario
@kirkdborne
@mashable
@userexperienceu
@ubinetus
@jeanyvesgonin
@pinakilaskar
@datasciencectrl

Top Mentioned in G4:
@drjdrooghaag
@enricomolinari
@srikanthr4080
@evankirstel
@balaji_sandiego
@andi_staub
@jimmarous
@softclouds
@psb_dc
@citizensbank

Top Mentioned in G5:
@zendesk
@incontact
@mcgeesmith
@callminer
@technative
@livearea
@genesys
@nicolas2pinto
@tamsindollin
@globalntt

Top Mentioned in G6:
@merkle
@uniphore
@rtarkoff
@oracle
@oraclemktgcloud
@oraclecx
@shashiseth
@wnsholdings
@martechseries
@locobuzzindia

Top Mentioned in G7:
@forrester
@aberdeengroup
@8x8
@marksmithvr
@ventanaresearch
@omerminkara
@sitel_worldwide
@bloomreach_tm
@dc360_official
@deloitte

Top Mentioned in G8:
@wswmuc
@mercedesbenz
@ibm
@briansolis
@customerexpnews
@montyhamilton
@techtarget
@billquiseng
@amplexor
@adrianswinscoe

Top Mentioned in G9:
@antgrasso
@mikequindazzi
@fisher85m
@ivank_nh
@nhinsight
@concentrix
@lostindigit
@hayekgaby
@digitranstop
@firstsource

Top Mentioned in G10:
@startgrowthhack
@rameshchandak
@jonathanaufray
@the_biz_expert
@jainvirc
@dionchang
@bronwynwilliams
@fluxtrends
@velvetventer
@sanjayah

Top Tweeters
Top Tweeters in Entire Graph:
@cas_2050001283
@virginmedia
@vodafonein
@sectest9
@piyuanker12
@edinburghwatch
@loupo85
@british_airways
@claudosky
@chidambara09

Top Tweeters in G1:
@sectest9
@cybersec_feeds
@lorimoreno
@tess_blue815
@trippbraden
@nicochan33
@lollydaskal
@entwistletx
@cybersecurityn8
@gvalan

Top Tweeters in G2:
@cas_2050001283
@thestartupper
@stanleyepstein
@dogetalist
@logz05
@justyvette
@lucasoft_co_uk
@dd_fafa_
@rgrissom
@petergorla

Top Tweeters in G3:
@edinburghwatch
@chidambara09
@aaroncuddeback
@femtech_
@itknowingness
@rvp
@taieb_bot
@xaelbot
@swissbusiness
@fintechna

Top Tweeters in G4:
@virginmedia
@evankirstel
@rockchristopher
@codedailybot
@marshacollier
@akwyz
@ssxman2
@smoothsale
@themrblueprint
@thomaspower

Top Tweeters in G5:
@newindianxpress
@troubleddays
@davidaquinley
@b2community
@fullnam35087976
@greentechdon
@bamitav
@digitaltransf11
@limelightflash
@technative

Top Tweeters in G6:
@loupo85
@ottlegalrebels
@southstep
@jcgonzaledu
@martechseries
@alliedronak
@oraclemktgcloud
@spotify
@wipro
@oraclecx

Top Tweeters in G7:
@todayshow
@gdprai
@equityin
@fastenernews
@guineetags
@ventanaresearch
@mpborman
@pdsa_hq
@mydarkstar
@marksmithvr

Top Tweeters in G8:
@telstra
@emailmktgalerts
@ccprakay
@danielnewmanuv
@4enoyreveapp
@mercedesbenz
@kayaniadil
@ozsilverfox
@wswmuc
@briansolis

Top Tweeters in G9:
@bot_innovation
@donaldndoro
@jayeshmthakur
@fininvestuk
@e_nterdiscipl
@teamofindore
@gurgling_mrd
@mikequindazzi
@tweetpkg
@iotworlds

Top Tweeters in G10:
@designthinkbot
@the_biz_expert
@grigorkh
@sardimperium
@ennomnom
@twhiteaz
@jluisperezg
@sprintbaseb
@peoplefirstps
@startgrowthhack


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