The graph represents a network of 2,803 Twitter users whose tweets in the requested range contained "custserv", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 26 July 2020 at 04:44 UTC.
The requested start date was Sunday, 26 July 2020 at 00:01 UTC and the maximum number of days (going backward) was 14.
The maximum number of tweets collected was 5,000.
The tweets in the network were tweeted over the 13-day, 5-hour, 10-minute period from Sunday, 12 July 2020 at 02:37 UTC to Saturday, 25 July 2020 at 07:48 UTC.
Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.
There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".
The graph is directed.
The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Author Description
Vertices : 2803
Unique Edges : 3484
Edges With Duplicates : 5909
Total Edges : 9393
Number of Edge Types : 5
Replies to : 2559
Mentions : 2093
Retweet : 1162
MentionsInRetweet : 2814
Tweet : 765
Self-Loops : 863
Reciprocated Vertex Pair Ratio : 0.166463563246405
Reciprocated Edge Ratio : 0.285415796071876
Connected Components : 184
Single-Vertex Connected Components : 99
Maximum Vertices in a Connected Component : 2398
Maximum Edges in a Connected Component : 8586
Maximum Geodesic Distance (Diameter) : 12
Average Geodesic Distance : 3.58238
Graph Density : 0.000609370555612002
Modularity : 0.375503
NodeXL Version : 1.0.1.438
Data Import : The graph represents a network of 2,803 Twitter users whose tweets in the requested range contained "custserv", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 26 July 2020 at 04:44 UTC.
The requested start date was Sunday, 26 July 2020 at 00:01 UTC and the maximum number of days (going backward) was 14.
The maximum number of tweets collected was 5,000.
The tweets in the network were tweeted over the 13-day, 5-hour, 10-minute period from Sunday, 12 July 2020 at 02:37 UTC to Saturday, 25 July 2020 at 07:48 UTC.
Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.
There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".
Layout Algorithm : The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Graph Source : GraphServerTwitterSearch
Graph Term : custserv
Groups : The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
Edge Color : Edge Weight
Edge Width : Edge Weight
Edge Alpha : Edge Weight
Vertex Radius : Betweenness Centrality
Top Domains
Top Word Pairs in Tweet in Entire Graph:
[468] full,name [451] customer,service [379] name,email [274] please,dm [245] #custserv,#cx [225] dm,full [225] #cx,#custserv [193] order,number [179] sorry,hear [173] chat,soon Top Word Pairs in Tweet in G1:
[468] full,name [379] name,email [274] please,dm [225] dm,full [190] order,number [178] sorry,hear [173] chat,soon [139] send,dm [136] home,address [131] hm_custserv,hi Top Word Pairs in Tweet in G2:
[178] customer,service [91] #custserv,#cx [70] #cx,#custserv [69] #custserv,chat [48] fastest,hour [47] hour,twitter [47] twitter,#custserv [47] pm,pt [47] pt,topic [43] join,fastest Top Word Pairs in Tweet in G3:
[122] #yourmustread,#influencerpromotion [93] grazytgrazynatt,influencerprom1 [84] #promoedutech,#yourmustread [83] serve,humanity [83] humanity,cybersecurity [83] cybersecurity,#promoedutech [79] #influencerpromotion,#topcasestudy [58] invest,innovations [58] itakethelead,365surmarius [58] 365surmarius,themrblueprint Top Word Pairs in Tweet in G4:
[89] customer,service [72] improve,customer [50] uber,uses [50] uses,#machinelearning [50] #machinelearning,improve [50] service,theclickreader [46] role,#ai [46] application,development [46] development,venkat [46] venkat,usmsys Top Word Pairs in Tweet in G5:
[32] hm,hm_custserv [27] hm_custserv,hm [16] hm_custserv,hmindia [13] customer,service [13] hmindia,hm_custserv [8] re,closing [8] one,day [7] customer,care [7] someone,tested [7] tested,positive Top Word Pairs in Tweet in G6:
[28] customer,service [24] #cx,#custserv [22] daily,conversation [22] conversation,report [22] report,ready [22] ready,#custserv [22] #custserv,jul [19] #custserv,#cx [19] #custserv,#customerexperience [12] #customerservice,#training Top Word Pairs in Tweet in G7:
[30] #cx,#custserv [28] #custserv,#custexp [21] #cctr,#contactcenter [21] #custserv,#customerservice [17] #crm,#cctr [16] customer,service [14] genesys,#cx [14] #contactcenter,#custserv [11] contact,center [9] customer,experience Top Word Pairs in Tweet in G8:
[38] #cx,#custserv [31] customer,service [14] #custserv,#custexp [14] callcentrehelp,#cx [13] #custserv,#cx [13] covid,19 [13] mycustomer,#cx [12] #custexp,#custserv [11] contact,centre [9] virtual,roundtable Top Word Pairs in Tweet in G9:
[39] #customerexperience,#retail [39] #retail,#custserv [23] top,rating [23] rating,#customerexperience [16] feedback,#customerexperience [4] vic,feedback [3] nsw,top [3] wa,feedback [3] congrats,harveynormanau [2] #custserv,#cx Top Word Pairs in Tweet in G10:
[12] frustrated,people [12] people,#onholdwith [12] others,more [12] more,#custserv [2] #onholdwith,bestbuy [2] 11,others Top Replied-To in Entire Graph:
Top Replied-To in G1:
Top Replied-To in G2:
Top Replied-To in G3:
Top Replied-To in G5:
Top Replied-To in G7:
Top Replied-To in G8:
Top Mentioned in Entire Graph:
Top Mentioned in G1:
Top Mentioned in G2:
Top Mentioned in G3:
Top Mentioned in G4:
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Top Mentioned in G6:
Top Mentioned in G7:
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Top Mentioned in G9:
Top Mentioned in G10:
Top Tweeters in Entire Graph:
Top Tweeters in G1:
Top Tweeters in G2:
Top Tweeters in G3:
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Top Tweeters in G5:
Top Tweeters in G6:
Top Tweeters in G7:
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Top Tweeters in G9:
Top Tweeters in G10: