#cx, Twitter, 5/4/2020 3:36:55 PM, 226104


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#cx_2020-05-03_17-28-15.xlsx
#cx_2020-05-03_17-28-15.xlsx
From:
NodeXLExcelAutomator
Uploaded on:
May 04, 2020
Short Description:
#cx via NodeXL https://bit.ly/2SywJi8
@enricomolinari
@softclouds
@annettefranz
@forbes
@microsmallbusi1
@mikequindazzi
@hyken
@billquiseng
@customerthink
@ruben_arce_s

Top hashtags:
#cx
#customerexperience
#ai
#ux
#marketing
#fintech
#iot
#digitaltransformation
#ar

Description:
Description
The graph represents a network of 3,853 Twitter users whose tweets in the requested range contained "#cx", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Monday, 04 May 2020 at 00:28 UTC.

The requested start date was Sunday, 03 May 2020 at 00:01 UTC and the maximum number of days (going backward) was 14.

The maximum number of tweets collected was 5,000.

The tweets in the network were tweeted over the 3-day, 1-hour, 20-minute period from Tuesday, 28 April 2020 at 15:00 UTC to Friday, 01 May 2020 at 16:20 UTC.

Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.

There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".

The graph is directed.

The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.

The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.


Author Description


Overall Graph Metrics
Vertices : 3853
Unique Edges : 3885
Edges With Duplicates : 6549
Total Edges : 10434
Number of Edge Types : 5
Tweet : 1760
Retweet : 2176
MentionsInRetweet : 3541
Mentions : 2871
Replies to : 86
Self-Loops : 1886
Reciprocated Vertex Pair Ratio : 0.0469140549894251
Reciprocated Edge Ratio : 0.089623507805326
Connected Components : 882
Single-Vertex Connected Components : 509
Maximum Vertices in a Connected Component : 2226
Maximum Edges in a Connected Component : 7962
Maximum Geodesic Distance (Diameter) : 13
Average Geodesic Distance : 4.998369
Graph Density : 0.000366870335289167
Modularity : 0.469893
NodeXL Version : 1.0.1.432
Data Import : The graph represents a network of 3,853 Twitter users whose tweets in the requested range contained "#cx", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Monday, 04 May 2020 at 00:28 UTC.

The requested start date was Sunday, 03 May 2020 at 00:01 UTC and the maximum number of days (going backward) was 14.

The maximum number of tweets collected was 5,000.

The tweets in the network were tweeted over the 3-day, 1-hour, 20-minute period from Tuesday, 28 April 2020 at 15:00 UTC to Friday, 01 May 2020 at 16:20 UTC.

Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.

There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".

Layout Algorithm : The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Graph Source : GraphServerTwitterSearch
Graph Term : #cx
Groups : The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
Edge Color : Edge Weight
Edge Width : Edge Weight
Edge Alpha : Edge Weight
Vertex Radius : Betweenness Centrality

Top Influencers: Top 10 Vertices, Ranked by Betweenness Centrality
Top URLs
Top URLs in Tweet in Entire Graph:
[125] -
[40] You
[31] blog
[30] 2020
[30] external
[28] April
[25] https://cx-journey.com/2020/04/great-recession-learnings-that-can-be-applied-to-your-post-pandemic-cx.html
[24] https://www.technologyreview.com/2020/04/28/1000675/how-ai-is-changing-the-customer-experience/
[24] Susanne
[24] Pitts

Top URLs in Tweet in G1:
[22] https://medium.com/@SoftClouds/covid19-the-force-that-triggered-cx-digital-transformation-412f25116644?utm_content=128288855&utm_medium=social&utm_source=twitter&hss_channel=tw-1081234791758946304
[13] http://snip.ly/61il97
[12] https://www.forbes.com/sites/louiscolumbus/2020/04/29/six-areas-where-ai-is-improving-customer-experiences/
[8] https://www.business2community.com/customer-experience/how-customer-experience-drives-business-growth-02298198?utm_content=128113150&utm_medium=social&utm_source=twitter&hss_channel=tw-38306887
[7] https://www.bankinghub.eu/innovation-digital/payments
[7] https://view6.workcast.net/register?cpak=1770520044915688
[6] https://www.information-age.com/which-departments-should-prioritised-digital-transformation-123489195/?utm_content=128162158&utm_medium=social&utm_source=twitter&hss_channel=tw-328329853
[5] https://www.business2community.com/customer-experience/7-guidelines-starting-customer-experience-02305396?utm_content=128075080&utm_medium=social&utm_source=twitter&hss_channel=tw-38306887
[5] https://www.retailcustomerexperience.com/articles/retail-customer-personalization-requires-commitment-and-perseverance/?utm_content=128054869&utm_medium=social&utm_source=twitter&hss_channel=tw-38306887
[4] https://medium.com/@SoftClouds/covid19-the-force-that-triggered-cx-digital-transformation-412f25116644?utm_content=128068594&utm_medium=social&utm_source=twitter&hss_channel=tw-38306887

Top URLs in Tweet in G2:
[12] https://try.socialsurvey.com/webinar/
[11] -
[10] https://www.technologyreview.com/2020/04/28/1000675/how-ai-is-changing-the-customer-experience/
[8] https://try.socialsurvey.com/cx-ebook-chapter-one-preview/
[7] https://www.broadcom.com/sw-tech-blogs/aiops/business-payload-analyzer-a-new-approach-for-insights-into-business-and-customer-experience
[7] https://www.augnet.co.uk/white-paper
[6] https://www.augnet.co.uk/post/dont-let-customer-experience-become-a-casualty-of-sms-mistrust
[5] https://www.business.att.com/learn/tech-advice/welcome-to-the-omnichannel-contact-center-ai-and-bots.html
[4] You
[4] https://www.groovehq.com/blog/customer-onboarding

Top URLs in Tweet in G3:
[22] https://cx-journey.com/2020/04/great-recession-learnings-that-can-be-applied-to-your-post-pandemic-cx.html
[9] https://www.uctoday.com/awards/
[7] https://katenasser.com/customer-service-success-beware-blind-handoffs/
[6] https://www.mycustomer.com/service/contact-centres/seven-exercises-to-develop-emotionally-intelligent-customer-service?platform=hootsuite
[5] https://www.mycustomer.com/service/contact-centres/virtual-roundtable-how-covid-19-can-drive-the-digital-transformation-of-your?platform=hootsuite
[5] https://www.mycustomer.com/community/blogs/mhinshaw/why-brands-must-embrace-the-f-word-to-better-serve-customers?platform=hootsuite
[5] https://www.forbes.com/sites/servicenow/2020/04/27/designing-the-frictionless-employee-experience/?subId3=xid:fr1588025960018cec
[4] https://www.mycustomer.com/customer-experience/engagement/do-these-shocking-stats-prove-ceos-must-have-ownership-of-cx?platform=hootsuite
[4] https://cx-journey.com/2014/12/first-or-last-impression-which-one-is.html
[4] https://katenasser.com/customer-service-success-beware-blind-handoffs/#

Top URLs in Tweet in G4:
[6] https://www.cmswire.com/customer-experience/how-machine-learning-improves-customer-experience-and-increases-revenue/
[5] https://twitter.com/ruben_arce_s
[4] https://www.strategy-business.com/blog/Redefining-customer-experience-Connecting-in-the-time-of-COVID-19?gko=245c0
[3] https://go.speechmatics.com/l/651723/2020-04-27/jwl7v
[3] https://www.cmswire.com/customer-experience/focus-on-customer-experience-first-and-the-metrics-will-follow/
[3] https://www.cmswire.com/digital-marketing/marketers-escape-the-vicious-cycle-of-poor-consumer-data-practices/
[3] https://www.cmswire.com/customer-experience/the-continued-evolution-of-the-customer-experience-stack/
[3] https://www.cmswire.com/digital-experience/customer-data-platforms-bring-omnichannel-choreography-within-reach/
[2] http://odintext.com/request/
[2] https://www.linkedin.com/slink?code=fvN7k4M

Top URLs in Tweet in G5:
[9] https://www.omnis-cx.co.uk/5-reasons-why-your-business-needs-intelligent-bots
[7] https://www.slideshare.net/Blockchainworx/infographic-designing-nextgen-digital-banking-powered-by-open-banking-apis-and-blockchain-technology
[6] https://beyondphilosophy.com/blog/
[4] https://www.finextra.com/blogposting/18691/the-importance-of-personalisation
[4] https://fintech-metrix.com/
[3] https://beyondphilosophy.com/the-5-essential-practices-for-your-customer-experience-2/
[3] https://hbr.org/2020/04/the-most-important-metrics-youre-not-tracking-yet
[3] https://customerthink.com/the-eight-key-elements-to-drive-to-cx-maturity-and-impact-business-outcomes/
[3] https://www.gartner.com/smarterwithgartner/top-cx-trends-for-cios-to-watch/
[2] https://thehearup.com/banking-sector-needs-artificial-intelligence/7876/

Top URLs in Tweet in G6:
[113] -
[36] You
[28] blog
[28] 2020
[28] external
[26] April
[22] Susanne
[22] Pitts
[20] Verint
[20] Virtual

Top URLs in Tweet in G7:
[7] https://thefinancialbrand.com/94700/covid-19-digital-banking-transformation-opportunities/?smedia-twt-ambsu
[6] http://omnichannelx.digital/
[4] https://blogs.sas.com/content/customeranalytics/2019/02/18/is-artificial-intelligence-the-future-of-customer-experience/?utm_source=sasir&utm_medium=referral&utm_campaign=datascience
[3] https://aidevelopmenthub.com/artificial-intelligence-is-key-to-understanding-clients-competitors/
[3] https://aidevelopmenthub.com/
[2] https://www.iotcentral.io/blog/iot-in-hospitality-providing-innovative-benefits-to-guests
[2] https://www.genesys.com/press?release=122804&utm_campaign=evso&utm_source=heribertolechuga&utm_medium=twitter&es_p=11177694
[1] https://www.fastcompany.com/90483835/this-company-wants-to-track-every-single-product-in-the-world?utm_campaign=Fast%20Company%20Award%202020&utm_content=128247915&utm_medium=social&utm_source=twitter&hss_channel=tw-156727411
[1] https://evrythng.com/overview/?utm_campaign=Thought%20Leadership%20&utm_content=128070720&utm_medium=social&utm_source=twitter&hss_channel=tw-156727411
[1] https://youtu.be/dGW55ivqGsE?utm_campaign=Video%20Youtube&utm_content=128079941&utm_medium=social&utm_source=twitter&hss_channel=tw-156727411

Top URLs in Tweet in G8:
[11] https://beyondphilosophy.com/blog/
[2] http://dlvr.it/RVmDS3
[2] http://dlvr.it/RVlzX0
[2] http://dlvr.it/RVmzz9
[2] http://dlvr.it/RVjK7J
[2] http://dlvr.it/RVn7JH
[2] https://www.targetgroup.com/whitepaper/will-chatbots-revolutionise-customer-experience-in-financial-services-2
[2] https://beyondphilosophy.com/pandemic-behavior-explained-the-good-and-the-bad/
[2] https://www.linkedin.com/pulse/pandemic-behavior-explained-good-bad-colin-shaw/
[2] https://beyondphilosophy.com/checklist/?utm_source=social&utm_medium=TwitterBP&utm_campaign=4Rs

Top URLs in Tweet in G9:
[3] https://cxdaily.news/
[2] https://event.on24.com/wcc/r/2184350/17F48D032873AA972FF787B63019BE02
[1] https://www.forbes.com/sites/sap/2020/02/25/are-you-speaking-your-customers-language/?utm_content=128070924&utm_medium=social&utm_source=twitter&hss_channel=tw-118069895#226d03da4f8f
[1] https://blog.canidium.com/cpq-capabilities-pt1?utm_campaign=CPQ&utm_content=127141297&utm_medium=social&utm_source=twitter&hss_channel=tw-118069895
[1] https://blog.canidium.com/5-problems-solved-by-sap-commissions?utm_campaign=Commissions&utm_content=127193122&utm_medium=social&utm_source=twitter&hss_channel=tw-118069895
[1] https://blog.sysaid.com/entry/learning-the-language-of-customer-experience-and-its-importance-to-corporate-it?utm_source=twitter&utm_medium=sysaidblog&utm_campaign=learning-the-language-of-customer-experience
[1] https://www.govexec.com/events/archive/?oref=ge-events-archived
[1] https://www.workcast.com/register?cpak=8323267653464889
[1] https://event.on24.com/wcc/r/2288281/2297C0D25D308C47E2687897DD10DDDA?partnerref=apjorgsocial
[1] https://dy.si/RfJC5

Top URLs in Tweet in G10:
[7] https://www.technologyreview.com/2020/04/28/1000675/how-ai-is-changing-the-customer-experience/
[6] https://marketinginsidergroup.com/marketing-strategy/you-can-avert-disaster-its-your-customers-who-will-show-you-the-way/
[5] https://www.youtube.com/playlist?list=PLS_dNv-7mN9ehgP9lAMkoZ0g9R2q7-bsV

[4] https://hyken.com/internal-customers/a-reason-to-smile-during-the-covid-19-pandemic/?utm_source=rss&utm_medium=rss&utm_campaign=a-reason-to-smile-during-the-covid-19-pandemic
[3] http://customerservicedaily.com
[3] https://www.linkedin.com/pulse/five-ways-disney-your-industry-shep-hyken/?utm_content=buffera6256&utm_medium=social&utm_source=twitter.com&utm_campaign=buffer
[3] http://typeacommunications.com/customer-experience-design/?utm_content=buffere949b&utm_medium=social&utm_source=twitter.com&utm_campaign=buffer
[2] https://hyken.com/employee-engagement/guest-post-john-dijulius/?utm_source=rss&utm_medium=rss&utm_campaign=guest-post-john-dijulius
[2] http://feedproxy.google.com/~r/customerthink/~3/r7wir7F97k8/
[1] https://www.dangingiss.com/positive-customer-experience-examples/

Top Domains
Top Domains in Tweet in Entire Graph:
[179] twitter.com
[150] linkedin.com
[125] forbes.com
[122] dy.si
[72] beyondphilosophy.com
[63] okt.to
[59] customerthink.com
[58] youtube.com
[54] medium.com
[50] co.uk

Top Domains in Tweet in G1:
[47] forbes.com
[37] medium.com
[22] business2community.com
[13] snip.ly
[7] customerthink.com
[7] bankinghub.eu
[7] workcast.net
[6] information-age.com
[6] retailcustomerexperience.com
[6] linkedin.com

Top Domains in Tweet in G2:
[58] linkedin.com
[33] twitter.com
[20] socialsurvey.com
[19] co.uk
[19] forbes.com
[17] dy.si
[15] okt.to
[12] instagram.com
[11] technologyreview.com
[9] odigo.com

Top Domains in Tweet in G3:
[75] twitter.com
[45] mycustomer.com
[44] dy.si
[36] cx-journey.com
[26] forbes.com
[16] katenasser.com
[13] customerthink.com
[11] uctoday.com
[11] icmi.com
[8] linkedin.com

Top Domains in Tweet in G4:
[19] cmswire.com
[7] twitter.com
[6] speechmatics.com
[4] linkedin.com
[4] strategy-business.com
[3] youtube.com
[2] odintext.com
[2] com.au
[2] technologyreview.com
[2] accenture.com

Top Domains in Tweet in G5:
[26] beyondphilosophy.com
[17] dy.si
[11] co.uk
[7] slideshare.net
[6] opsmatters.com
[6] quora.com
[6] shp.so
[5] twitter.com
[5] linkedin.com
[5] oracle.com

Top Domains in Tweet in G6:
[35] verint.com
[10] genesys.com
[8] customerthink.com
[7] forrester.com
[6] co.uk
[6] surveymonkey.com
[5] youtube.com
[4] cmswire.com
[4] visioncritical.com
[4] shirute.fi

Top Domains in Tweet in G7:
[15] teradata.com
[14] dy.si
[7] thefinancialbrand.com
[6] omnichannelx.digital
[6] aidevelopmenthub.com
[5] sas.com
[4] 360magazine.com
[4] linkedin.com
[4] genesys.com
[2] evrythng.com

Top Domains in Tweet in G8:
[38] beyondphilosophy.com
[36] dlvr.it
[7] linkedin.com
[6] forbes.com
[4] radian6.com
[3] customerexperienceupdate.com
[3] targetgroup.com
[3] westmonroepartners.com
[3] iperceptions.com
[2] thewisemarketer.com

Top Domains in Tweet in G9:
[6] cxdaily.news
[4] dy.si
[4] sap.com
[3] on24.com
[2] canidium.com
[2] idc.com
[2] postbeyond.com
[1] forbes.com
[1] sysaid.com
[1] govexec.com

Top Domains in Tweet in G10:
[8] linkedin.com
[7] hyken.com
[7] technologyreview.com
[6] marketinginsidergroup.com
[5] youtube.com
[4] forbes.com
[3] customerservicedaily.com
[3] acquire.io
[3] typeacommunications.com
[3] customerthink.com

Top Hashtags
Top Hashtags in Tweet in Entire Graph:
[4171] cx
[859] customerexperience
[648] ai
[544] ux
[421] marketing
[386] fintech
[381] iot
[249] digitaltransformation
[229] ar
[220] covid19



Top Hashtags in Tweet in G1:
[618] cx
[200] ai
[195] marketing
[180] iot
[154] fintech
[124] ar
[106] ux
[96] digitaltransformation
[94] robot
[92] ev

Top Hashtags in Tweet in G2:
[724] cx
[168] customerexperience
[52] marketing
[50] ai
[46] ux
[45] customerservice
[36] covid19
[25] digitaltransformation
[23] sales
[21] digitalmarketing

Top Hashtags in Tweet in G3:
[602] cx
[123] customerexperience
[108] custserv
[107] custexp
[85] contactcenter
[59] cctr
[52] customerservice
[46] ux
[42] cxchat
[34] icmichat

Top Hashtags in Tweet in G4:
[270] cx
[199] ux
[150] ai
[141] fintech
[138] iot
[108] data
[100] innovation
[96] pwc
[94] ar
[92] digital

Top Hashtags in Tweet in G5:
[182] cx
[72] ai
[60] chatbots
[36] customerexperience
[25] fintech
[20] banking
[19] innovation
[19] beyondphilosophy
[15] customerdrivengrowth
[13] businessgrowth

Top Hashtags in Tweet in G6:
[166] cx
[33] covid
[30] wfh
[27] customerexperience
[20] digital
[19] backoffice
[18] cctr
[18] chinaconnectrestartlive
[14] verintvirtual
[11] voc

Top Hashtags in Tweet in G7:
[88] cx
[20] customerexperience
[17] webinar
[17] ai
[13] iot
[11] digitaltransformation
[11] data
[10] technologies
[9] banking
[9] customer

Top Hashtags in Tweet in G8:
[127] cx
[68] customerexperience
[27] beyondphilosophy
[24] customerdrivengrowth
[21] businessgrowth
[12] covid19
[9] banking
[9] custexp
[9] customerjourney
[8] digitaltransformation

Top Hashtags in Tweet in G9:
[44] cx
[15] sappartner
[7] customerexperience
[7] tiptuesday
[7] hcd
[4] sap
[4] cpq
[4] seamlesscx20
[3] sapcx
[3] thebestrun

Top Hashtags in Tweet in G10:
[68] cx
[18] customerexperience
[18] sapindustrieslive
[14] ai
[9] marketing
[9] business
[7] customerservice
[5] technology
[5] martech
[4] custserv

Top Words
Top Words in Tweet in Entire Graph:
[4842] Words in Sentiment List#1: Positive
[1213] Words in Sentiment List#2: Negative
[15] Words in Sentiment List#3: Angry/Violent
[116973] Non-categorized Words
[123029] Total Words
[4169] #cx
[1190] customer
[919] gt
[858] #customerexperience
[707] experience

Top Words in Tweet in G1:
[617] #cx
[596] enricomolinari
[300] ty
[237] gt
[206] #ai
[195] #marketing
[186] #iot
[154] #fintech
[124] #ar
[106] #ux

Top Words in Tweet in G2:
[724] #cx
[235] customer
[168] #customerexperience
[131] experience
[82] more
[76] business
[74] customers
[72] learn
[52] time
[52] #marketing

Top Words in Tweet in G3:
[601] #cx
[246] customer
[122] #customerexperience
[121] experience
[108] #custserv
[107] #custexp
[95] great
[94] cx
[85] #contactcenter
[66] service

Top Words in Tweet in G4:
[523] gt
[270] #cx
[199] #ux
[173] mikequindazzi
[162] #ai
[150] #iot
[141] #fintech
[133] create
[126] ume_kyd
[108] #data

Top Words in Tweet in G5:
[182] #cx
[72] #ai
[64] customer
[60] #chatbots
[46] experience
[36] #customerexperience
[32] ways
[32] strategy
[31] conversational
[30] three

Top Words in Tweet in G6:
[166] #cx
[48] customer
[36] 19
[34] cx
[33] #covid
[32] verint
[30] #wfh
[29] more
[27] #customerexperience
[20] see

Top Words in Tweet in G7:
[88] #cx
[38] experience
[32] cx
[31] customer
[30] teradata
[28] more
[25] available
[24] vantage
[20] evrythng
[20] data

Top Words in Tweet in G8:
[127] #cx
[68] #customerexperience
[44] customer
[27] #beyondphilosophy
[24] #customerdrivengrowth
[21] #businessgrowth
[18] cx
[18] experience
[17] more
[14] 19

Top Words in Tweet in G9:
[44] #cx
[35] customer
[25] experience
[23] loyalty
[16] sap_cx
[16] sap
[15] business
[15] #sappartner
[15] sapdigital
[14] go

Top Words in Tweet in G10:
[68] #cx
[26] customer
[23] live
[21] linkedin
[21] tamaramccleary
[18] #customerexperience
[18] experience
[18] tune
[18] wednesday
[18] host

Top Word Pairs
Top Word Pairs in Tweet in Entire Graph:
[547] gt,gt
[435] customer,experience
[256] #cx,#customerexperience
[174] #customerexperience,#cx
[148] elements,create
[148] create,distinctive
[141] #ux,#fintech
[140] distinctive,#cx
[134] #fintech,#digital
[134] #digital,#ar

Top Word Pairs in Tweet in G1:
[147] gt,gt
[107] #cx,#iot
[93] #marketing,#f
[92] #iot,#cx
[91] volkswagen,#robot
[91] #robot,finds
[91] finds,#ev
[91] #ev,#eparking
[91] #eparking,recharging
[91] recharging,ty

Top Word Pairs in Tweet in G2:
[84] customer,experience
[49] #cx,#customerexperience
[46] #customerexperience,#cx
[25] learn,more
[20] customer,experiences
[18] experience,#cx
[18] #cx,#ux
[17] #customerservice,#cx
[16] covid,19
[16] #customerexperience,#customerservice

Top Word Pairs in Tweet in G3:
[65] customer,experience
[64] #custexp,#cx
[49] customer,service
[42] #cx,#custserv
[33] #cx,#customerexperience
[26] great,recession
[26] #customerexperience,#cx
[25] gt,gt
[24] cx,journey
[22] covid,19

Top Word Pairs in Tweet in G4:
[330] gt,gt
[102] elements,create
[102] create,distinctive
[96] #ux,#fintech
[95] distinctive,#cx
[89] #fintech,#digital
[89] #digital,#ar
[89] #ar,#iot
[81] #iot,#ux
[81] #ux,#ai

Top Word Pairs in Tweet in G5:
[43] #chatbots,#cx
[35] customer,experience
[29] integrate,#chatbots
[29] #cx,strategy
[29] strategy,three
[29] three,ways
[29] ways,conversational
[29] conversational,#ai
[28] #ai,assist
[28] assist,humans

Top Word Pairs in Tweet in G6:
[32] #covid,19
[20] 19,#wfh
[20] #wfh,#digital
[14] #verintvirtual,20
[14] 20,21
[14] navyfederal,#covid
[13] heard,#verintvirtual
[13] 21,see
[13] see,navyfederal
[13] #chinaconnectrestartlive,#cx

Top Word Pairs in Tweet in G7:
[28] customer,experience
[23] vantage,customer
[20] experience,cx
[20] cx,generally
[20] generally,commercially
[20] commercially,available
[15] alpabshah,juanmgon
[14] read,more
[13] available,read
[13] more,teradata

Top Word Pairs in Tweet in G8:
[39] #cx,#customerexperience
[24] #cx,#customerdrivengrowth
[20] #customerdrivengrowth,#businessgrowth
[12] covid,19
[10] customer,experience
[9] 'new,normal'
[8] #businessgrowth,#beyondphilosophy
[8] #businessgrowth,#customerexperience
[8] #customerexperience,#customerjourney
[8] #customerjourney,#beyondphilosophy

Top Word Pairs in Tweet in G9:
[19] customer,experience
[14] go,solution
[14] solution,loyalty
[14] loyalty,sap
[14] sap,customer
[14] experience,#sappartner
[14] #sappartner,annexcloud
[14] annexcloud,sappartnerbuild
[14] sappartnerbuild,sapdigital
[13] ericalailhacar,go

Top Word Pairs in Tweet in G10:
[18] tune,wednesday
[18] wednesday,host
[18] host,weekly
[18] weekly,linkedin
[18] linkedin,live
[18] live,series
[18] series,#sapindustrieslive
[18] #sapindustrieslive,ll
[18] ll,unpack
[18] unpack,challenges

Top Replied-To
Top Replied-To in Entire Graph:
@sueduris
@jtwatkin
@kkcs10
@ubereats
@dklobucher
@billquiseng
@betadigitalltd
@carymmunk
@joshmacfarlane
@annettefranz

Top Replied-To in G1:
@betadigitalltd
@realcolinmac
@johnsumser
@ctoadvisor
@juliemohr

Top Replied-To in G2:
@voicesage

Top Replied-To in G3:
@sueduris
@jtwatkin
@kkcs10
@dklobucher
@carymmunk
@joshmacfarlane
@billquiseng
@marshacollier
@laurenqvolpe
@cxpert

Top Replied-To in G4:
@how2crackanut

Top Replied-To in G5:
@waterfieldtech

Top Replied-To in G6:
@jasonsbradshaw
@rosswainwright
@bob_thompson
@genesys

Top Replied-To in G7:
@akwyz

Top Replied-To in G9:
@cheddar
@sap_cx

Top Mentioned
Top Mentioned in Entire Graph:
@enricomolinari
@mikequindazzi
@ume_kyd
@realtechmatters
@antgrasso
@fisher85m
@forbes
@wef
@101blockchains
@vuforia

Top Mentioned in G1:
@enricomolinari
@realtechmatters
@mikequindazzi
@vuforia
@101blockchains
@wef
@jblefevre60
@andi_staub
@haroldsinnott
@softclouds

Top Mentioned in G2:
@projectarmy
@aurycinc
@mercymkushi
@genesysfrance
@cpcchangeagent
@bvoipllc
@socialmagnets1
@all22kittens
@bizswell

Top Mentioned in G3:
@8x8
@annettefranz
@jtwatkin
@stephaniethum
@callcentericmi
@sueduris
@jeanniecw
@forbes
@katenasser
@jennysuedempsey

Top Mentioned in G4:
@mikequindazzi
@ume_kyd
@fisher85m
@antgrasso
@ruben_arce_s
@nitish_sharma23
@mhcommunicate
@usnistgov
@andrewincontact
@unlockbiz

Top Mentioned in G5:
@nicolas2pinto
@opusresearch
@colinshaw_cx
@waterfieldtech
@dnm54
@rtarkoff
@consultincey
@sap
@harvardbiz
@futurumresearch

Top Mentioned in G6:
@verint
@navyfederal
@forrester
@customerthink
@omerminkara
@kantar
@visioncritical
@genesys
@mindshareapac
@thecxmagazine

Top Mentioned in G7:
@teradata
@frost_sullivan
@alpabshah
@juanmgon
@celebrustech
@evrythng
@t_j_carpenter
@omnixconf
@sassoftware
@kirkdborne

Top Mentioned in G8:
@blakemichellem
@cxupdate
@smartkarrot
@efma_news
@forbes
@johndijulius
@gainsighthq
@amplifiloyalty
@rbrlondon
@beyondp

Top Mentioned in G9:
@sap_cx
@sapdigital
@annexcloud
@sappartnerbuild
@ericalailhacar
@s
@usgsa
@idc
@qualtrics
@sap_retail

Top Mentioned in G10:
@linkedin
@tamaramccleary
@hyken
@dgingiss
@techreview
@swinterk
@brennermichael
@jea
@rowantrollope
@acquire_io

Top Tweeters
Top Tweeters in Entire Graph:
@cas_2050001283
@tesco
@sectest9
@quibellpaul
@ejlazar
@chidambara09
@evankirstel
@cybersec_feeds
@sudeepkhatri
@lorimoreno

Top Tweeters in G1:
@sectest9
@chidambara09
@evankirstel
@lorimoreno
@billnigh
@richsimmondsza
@amazingchevvolt
@nmugai
@nicochan33
@mashable

Top Tweeters in G2:
@thestartupper
@presseticker
@t1173855
@serve4impact
@dogetalist
@justyvette
@micadam
@rgrissom
@ross_quintana
@kevin_craine

Top Tweeters in G3:
@marshacollier
@andrewmorrisuk
@wsj
@twilli2861
@harleenas
@tedrubin
@katenasser
@googleulv
@jeffsheehan
@proyectosnolen1

Top Tweeters in G4:
@cybersec_feeds
@iam__network
@codernotesbot
@fintechna
@calcaware
@bot_innovation
@taieb_bot
@xaelbot
@codedailybot
@websecurityit

Top Tweeters in G5:
@nationalrailenq
@rldi_lamy
@shellykramer
@lesguer_lionel
@hubofml
@grjenkin
@bamitav
@harvardbiz
@capgemini
@industryai

Top Tweeters in G6:
@femtech_
@amtrak
@trendhunter
@mrtallerjerry
@jasonsbradshaw
@augieray
@afigueiredo
@drnatalie
@postyouradsbiz
@customerthink

Top Tweeters in G7:
@fastcompany
@jacobussystems
@kirkdborne
@baddersfreak
@technative
@edgeiotai
@rehan23may
@domhalps
@sassoftware
@financialbrand

Top Tweeters in G8:
@techrepublic
@hubspot
@nasa
@econsultancy
@interfima
@blakemichellem
@mdmgeek
@socialmediaroc
@efma_news
@beyondp

Top Tweeters in G9:
@meghanmbiro
@ajblackston
@talentculture
@govexec
@jeremygutsche
@nextgov
@empathyceo
@cheddar
@sergioarandag
@sapnorthamerica

Top Tweeters in G10:
@ejlazar
@sudeepkhatri
@trippbraden
@hamadahamada133
@wordfinga
@d_ast777
@isocialfanz
@nubiaredondo
@zsmtomotomo
@tamaramccleary


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