#cx, Twitter, 4/28/2020 5:30:30 PM, 225740


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#cx_2020-04-27_17-28-15.xlsx
#cx_2020-04-27_17-28-15.xlsx
From:
NodeXLExcelAutomator
Uploaded on:
April 28, 2020
Short Description:
#cx via NodeXL https://bit.ly/2xfH5vK
@enricomolinari
@forbes
@microsmallbusi1
@hyken
@softclouds
@asokan_telecom
@ronald_vanloon
@billquiseng
@annettefranz
@ume_kyd

Top hashtags:
#cx
#customerexperience
#ai
#fintech
#marketing
#iot
#digitaltransformation
#ux

Description:
Description
The graph represents a network of 3,767 Twitter users whose tweets in the requested range contained "#cx", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Tuesday, 28 April 2020 at 00:29 UTC.

The requested start date was Sunday, 26 April 2020 at 00:01 UTC and the maximum number of days (going backward) was 14.

The maximum number of tweets collected was 5,000.

The tweets in the network were tweeted over the 3-day, 8-hour, 50-minute period from Wednesday, 22 April 2020 at 15:10 UTC to Sunday, 26 April 2020 at 00:00 UTC.

Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.

There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".

The graph is directed.

The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.

The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.


Author Description


Overall Graph Metrics
Vertices : 3767
Unique Edges : 4252
Edges With Duplicates : 7323
Total Edges : 11575
Number of Edge Types : 5
Mentions : 3002
Retweet : 2518
MentionsInRetweet : 4439
Tweet : 1530
Replies to : 86
Self-Loops : 1676
Reciprocated Vertex Pair Ratio : 0.046341877440163
Reciprocated Edge Ratio : 0.0885788449059053
Connected Components : 732
Single-Vertex Connected Components : 407
Maximum Vertices in a Connected Component : 2302
Maximum Edges in a Connected Component : 9244
Maximum Geodesic Distance (Diameter) : 17
Average Geodesic Distance : 4.921751
Graph Density : 0.000434496911928096
Modularity : 0.446631
NodeXL Version : 1.0.1.431
Data Import : The graph represents a network of 3,767 Twitter users whose tweets in the requested range contained "#cx", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Tuesday, 28 April 2020 at 00:29 UTC.

The requested start date was Sunday, 26 April 2020 at 00:01 UTC and the maximum number of days (going backward) was 14.

The maximum number of tweets collected was 5,000.

The tweets in the network were tweeted over the 3-day, 8-hour, 50-minute period from Wednesday, 22 April 2020 at 15:10 UTC to Sunday, 26 April 2020 at 00:00 UTC.

Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.

There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".

Layout Algorithm : The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Graph Source : GraphServerTwitterSearch
Graph Term : #cx
Groups : The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
Edge Color : Edge Weight
Edge Width : Edge Weight
Edge Alpha : Edge Weight
Vertex Radius : Betweenness Centrality

Top Influencers: Top 10 Vertices, Ranked by Betweenness Centrality
Top URLs
Top URLs in Tweet in Entire Graph:
[44] -
[27] https://s2.radio.co/s532f0345f/listen
[23] https://link.medium.com/2kzKIqwzZX
[22] https://searchcustomerexperience.techtarget.com/feature/Coronavirus-CX-strategy-should-be-flexible-feedback-driven
[22] https://medium.com/@Unfoldlabs/ai-automotive-8-disruptive-use-cases-fd079926aea9?utm_content=127439767&utm_medium=social&utm_source=twitter&hss_channel=tw-17392332
[21] https://www.strategy-business.com/blog/Redefining-customer-experience-Connecting-in-the-time-of-COVID-19?gko=245c0
[19] https://www.forbes.com/sites/forbesinsights/2019/10/10/the-essential-components-of-ai/?linkId=75207303
[19] https://www.myfrugalbusiness.com/2018/10/how-improve-retail-customer-shopping-experience.html
[16] https://beyondphilosophy.com/blog/
[15] https://mytelescopio.com/golf-rangefinders-a-boon-or-bane-to-the-game/

Top URLs in Tweet in G1:
[23] https://link.medium.com/2kzKIqwzZX
[20] https://medium.com/@Unfoldlabs/ai-automotive-8-disruptive-use-cases-fd079926aea9?utm_content=127439767&utm_medium=social&utm_source=twitter&hss_channel=tw-17392332
[18] https://www.forbes.com/sites/forbesinsights/2019/10/10/the-essential-components-of-ai/?linkId=75207303
[12] https://www.strategy-business.com/blog/Redefining-customer-experience-Connecting-in-the-time-of-COVID-19?gko=245c0
[11] https://customerthink.com/top-10-digital-customer-experience-trends-to-look-out-for-in-2020/?utm_content=127289129&utm_medium=social&utm_source=twitter&hss_channel=tw-38306887
[11] https://www.techrepublic.com/article/artificial-intelligence-can-take-banks-to-the-next-level/
[11] https://www.datasciencecentral.com/profiles/blogs/top-ways-in-which-big-data-has-fortified-geolocation-apps
[10] https://customerthink.com/five-ways-to-be-more-agile-in-customer-experience/?utm_content=127750839&utm_medium=social&utm_source=twitter&hss_channel=tw-38306887
[9] https://www.newyorker.com/news/q-and-a/bomani-jones-on-the-nba-analytics-and-race
[8] https://biztechmagazine.com/article/2020/03/how-machine-learning-improves-banks-customer-experience?utm_content=127412258&utm_medium=social&utm_source=twitter&hss_channel=tw-328329853

Top URLs in Tweet in G2:
[4] https://community.nasscom.in/communities/emerging-tech/ai/the-rise-of-cognitive-qa-in-the-it-industry.html
[2] https://marketingtechnews.net/news/2020/apr/08/the-cmos-verdict-marketing-during-a-pandemic-is-not-business-as-usual/
[2] https://fintechworldreport.com/
[2] https://a16z.com/2020/01/21/every-company-will-be-a-fintech-company/
[2] https://www.messagepoint.com/creating-effective-customer-communications-in-times-of-uncertainty/
[2] https://www.messagepoint.com/automate-brand-consistency-across-customer-communications/
[2] https://www.linkedin.com/feed/update/urn:li:activity:6659145770584932353
[1] https://www.analyticsinsight.net/text-analytics-outlining-customer-experience/?utm_content=127866920&utm_medium=social&utm_source=twitter&hss_channel=tw-328329853
[1] https://www.forbes.com/sites/forbesinsights/2019/10/10/the-essential-components-of-ai/?linkId=75207303
[1] https://deloitte.wsj.com/cio/2020/02/24/combine-customer-identity-privacy-for-better-cx/?utm_content=127331545&utm_medium=social&utm_source=twitter&hss_channel=tw-328329853

Top URLs in Tweet in G3:
[8] https://try.socialsurvey.com/webinar/
[7] https://twitter.com/tmforumorg/status/1252228094389358593
[6] https://www.groovehq.com/blog/customer-onboarding
[4] https://mopinion.com/how-can-ai-based-automation-tools-improve-customer-experience/?utm_content=buffer77932&utm_medium=social&utm_source=twitter.com&utm_campaign=buffer
[4] https://mopinion.com/the-ten-biggest-website-irritations/?utm_content=buffer66ac9&utm_medium=social&utm_source=twitter.com&utm_campaign=buffer
[4] https://blog.bold360.com/customer-experience-insights/5-reasons-to-attend-cxnext-2020-a-virtual-event/?utm_source=everyone
[4] social
[4] https://www.ibm.com/blogs/cloud-computing/2018/10/29/future-customer-experience-ai/?cm_mmc=OSocial_Twitter-_-Hybrid+Cloud_Digital+Business+Automation-_-WW_WW-_-Influencer+Blog+4+-+Twitter&cm_mmca1=000020LI&cm_mmca2=10005060
[4] https://www.cmswire.com/customer-experience/how-machine-learning-improves-customer-experience-and-increases-revenue/
[3] -

Top URLs in Tweet in G4:
[27] https://s2.radio.co/s532f0345f/listen
[22] https://searchcustomerexperience.techtarget.com/feature/Coronavirus-CX-strategy-should-be-flexible-feedback-driven
[13] https://www.icmi.com/resources/2020/panning-for-gold-maximizing-unstructured-feedback?utm_campaign=ICMIchat&utm_medium=bitly&utm_source=ICMIchatReflective
[10] https://thekeenfolks.com/wp-content/uploads/2020/04/Digital_transformation.pdf
[9] https://www.constellationr.com/research/driving-transformation-through-configure-price-quote
[8] https://cx-journey.com/2020/04/cx-journey-musings-is-your-customer-experience-crisis-ready.html
[8] https://searchcustomerexperience.techtarget.com/news/252481909/In-COVID-19-economy-CX-teams-shrink-despite-greater-need
[8] https://event.on24.com/wcc/r/2288281/2297C0D25D308C47E2687897DD10DDDA?partnerref=apjorgsocial
[6] http://customerservicedaily.com
[6] https://www.constellationr.com/blog-news/2020-supernova-award-applications-are-open

Top URLs in Tweet in G5:
[40] -
[11] https://beyondphilosophy.com/blog/
[10] blog
[10] on
[10] Crisis
[10] April
[10] 2020
[10] external
[8] Focusing
[8] Customers

Top URLs in Tweet in G6:
[3] https://www.paymentsjournal.com/can-clients-cash-in-on-your-cx-promises/
[2] http://www.iotcentral.io/blog/how-much-does-it-cost-to-build-an-iot-app
[2] https://hbr.org/2020/04/use-your-customer-data-to-actually-help-your-customers
[2] https://blog.morethanmetrics.com/embedding-service-design/
[1] https://dy.si/s4H58
[1] https://www.linkedin.com/slink?code=gAP4msj
[1] https://www.healthcarefinancenews.com/node/140022
[1] https://flip.it/idBera
[1] https://twitter.com/cxcollectivenz/status/1253112627116507137
[1] https://twitter.com/cxcollectivenz/status/1253052245828141057

Top URLs in Tweet in G7:
[2] https://www.business2community.com/marketing-automation/4-ways-marketing-automation-can-improve-customer-experience-with-fewer-resources-02301909
[2] https://www.medallia.com/press-release/experience-management-leader-medallia-to-acquire-real-time-speech-to-text-platform-voci-technologies/
[2] https://asociaciondec.org/publicaciones/la-experiencia-de-cliente-rentable/16996/
[2] https://cincodias.elpais.com/cincodias/2020/04/09/fortunas/1586451492_073029.html
[1] https://cxm.co.uk/journey-mapping-and-real-time-journey-orchestration-are-critical-to-crisis-preparedness-and-recovery/?linkId=100000011973001
[1] https://go.forrester.com/blogs/cybersrecurity-implications-on-your-customer-experience-deepfakes-and-beyond/?utm_source=twitter&utm_medium=social&utm_content=forrblog&utm_campaign=cxsyd20&linkId=100000011940825
[1] https://go.forrester.com/blogs/last-mile-delivery-ecommerces-future-depends-on-innovation-in-package-delivery/?utm_campaign=Thought%20Leadership&utm_content=127037515&utm_medium=social&utm_source=twitter&hss_channel=tw-874765182295097344
[1] https://paper.li/jonathanlevitt/1312889907?edition_id=17fd5180-8629-11ea-bd2a-0cc47a0d164b
[1] https://paper.li/jonathanlevitt/1354730686?edition_id=7a3b48d0-858d-11ea-bd2a-0cc47a0d164b
[1] https://paper.li/jonathanlevitt/1312889907?edition_id=41a213d0-86f2-11ea-bd2a-0cc47a0d164b

Top URLs in Tweet in G8:
[6] https://www.strategy-business.com/blog/Redefining-customer-experience-Connecting-in-the-time-of-COVID-19?gko=245c0
[3] https://www.youtube.com/watch?v=aiRwSqS4Dio&feature=youtu.be

[2] https://www.fm-magazine.com/news/2020/apr/business-sectors-boosted-by-coronavirus-concerns.html?utm_source=mnl:adv&utm_medium=email&utm_campaign=16Apr2020&SubscriberID=124894785&SendID=271406
[2] https://medium.com/m/global-identity?redirectUrl=https%3A%2F%2Ftowardsdatascience.com%2Fthe-games-that-ai-won-ff8fd4a71efc%3Fsource%3Drss-------8-----------------artificial_intelligence
[1] https://bcghendersoninstitute.com/emerging-strategy-lessons-from-covid-19-c1e5f9a7ba83
[1] https://hbswk.hbs.edu/item/why-covid-19-raises-the-stakes-for-building-health?cid=spmailing-32145777-WK
[1] Newsletter
[1] 4/22/2020 12:00:00 AM
[1] -
[1] CORRECTION

Top URLs in Tweet in G9:
[2] https://www.replgroup.com/news-and-insights/insights/?utm_campaign=Press
[2] Articles&utm_content=127200366&utm_medium=social&utm_source=twitter&hss_channel=tw-2243749190
[2] https://www.genesys.com/blog/post/3-characteristics-for-a-successful-customer-experience-transformation?utm_campaign=blog&utm_medium=organicsocial&utm_source=facebook&utm_content=1587501299
[1] https://www.youtube.com/watch?v=GdIUdbB-Bkc

[1] https://www.pega.com/insights/articles/potential-empathetic-ai?IxID=1298428255694944505&O=CanAIReallyBeEmpathetic_AndrewLeClair_NBA268_ES2_EM57325&utm_source=LMMS&utm_medium=email&utm_campaign=Engagement_NBA&utm_content=19DE_CE_ES2-NA_EM(EM-57325)_EM1_NA_WW_NBABLOGAIEMPATHY_NA&CONID=CON-2355777
[1] https://www.brightpattern.com/bright-pattern-company/customers/?utm_content=127750856&utm_medium=social&utm_source=twitter&hss_channel=tw-524036472
[1] https://info.brightpattern.com/ai-survey?utm_campaign=AI
[1] Survey&utm_content=127202722&utm_medium=social&utm_source=twitter&hss_channel=tw-524036472
[1] https://www.brightpattern.com/blog/omnichannel-cx-tip-10-measure-quality-by-channel-journey-type-and-customer-segment/?utm_content=127364256&utm_medium=social&utm_source=twitter&hss_channel=tw-524036472
[1] https://www.brightpattern.com/blog/2020-trends-the-diy-of-cx-advanced-self-service/?utm_content=127463622&utm_medium=social&utm_source=twitter&hss_channel=tw-524036472

Top Domains
Top Domains in Tweet in Entire Graph:
[146] linkedin.com
[144] twitter.com
[97] medium.com
[94] dy.si
[88] customerthink.com
[84] forbes.com
[61] okt.to
[58] beyondphilosophy.com
[42] youtube.com
[40] dlvr.it

Top Domains in Tweet in G1:
[58] medium.com
[36] forbes.com
[32] customerthink.com
[16] valantic.com
[12] strategy-business.com
[11] techrepublic.com
[11] datasciencecentral.com
[10] biztechmagazine.com
[10] pega.com
[9] newyorker.com

Top Domains in Tweet in G2:
[4] nasscom.in
[4] medium.com
[4] messagepoint.com
[3] radian6.com
[3] twitter.com
[3] linkedin.com
[2] forbes.com
[2] marketingtechnews.net
[2] fintechworldreport.com
[2] a16z.com

Top Domains in Tweet in G3:
[58] linkedin.com
[27] twitter.com
[18] cmswire.com
[15] dy.si
[13] customerthink.com
[11] mopinion.com
[8] okt.to
[8] socialsurvey.com
[8] interaction-design.org
[7] forbes.com

Top Domains in Tweet in G4:
[50] twitter.com
[37] dy.si
[32] techtarget.com
[32] mycustomer.com
[27] radio.co
[22] beyondphilosophy.com
[20] customerthink.com
[17] icmi.com
[16] cx-journey.com
[15] constellationr.com

Top Domains in Tweet in G5:
[36] beyondphilosophy.com
[23] verint.com
[19] customerthink.com
[6] linkedin.com
[5] google.com
[3] invoicecloud.net
[3] 360magazine.com
[2] genesys.com
[2] blakemichellemorgan.com
[2] modernmarketingtoday.com

Top Domains in Tweet in G6:
[5] growth-hackers.net
[3] paymentsjournal.com
[3] twitter.com
[2] iotcentral.io
[2] linkedin.com
[2] hbr.org
[2] morethanmetrics.com
[1] dy.si
[1] healthcarefinancenews.com
[1] flip.it

Top Domains in Tweet in G7:
[6] cmswire.com
[5] co.uk
[5] business2community.com
[4] forrester.com
[4] dy.si
[4] asociaciondec.org
[3] paper.li
[3] marketingdirecto.com
[2] forbes.com
[2] medallia.com

Top Domains in Tweet in G8:
[7] strategy-business.com
[4] medium.com
[3] youtube.com
[3] adobe.com
[2] fm-magazine.com
[1] bcghendersoninstitute.com
[1] hbs.edu
[1] fastcompany.com
[1] twitter.com
[1] stratbz.to

Top Domains in Tweet in G9:
[12] genesys.com
[5] brightpattern.com
[4] convergeone.com
[2] replgroup.com
[2] on24.com
[2] outsystems.com
[2] brightmetrics.com
[1] youtube.com
[1] pega.com
[1] vonage.com

Top Hashtags
Top Hashtags in Tweet in Entire Graph:
[3689] cx
[975] customerexperience
[778] ai
[466] fintech
[393] marketing
[316] iot
[282] digitaltransformation
[246] ux
[233] ehealth
[206] innovation



Top Hashtags in Tweet in G1:
[475] cx
[245] ai
[180] customerexperience
[180] fintech
[114] bigdata
[99] iot
[73] digitaltransformation
[68] artificialintelligence
[65] technology
[62] ehealth

Top Hashtags in Tweet in G2:
[296] ai
[220] cx
[181] fintech
[170] ehealth
[150] customerexperience
[130] marketing
[114] robot
[110] iot
[88] wearables
[85] digitaltransformation

Top Hashtags in Tweet in G3:
[574] cx
[117] customerexperience
[46] ux
[40] customerservice
[35] marketing
[30] contactcenter
[29] custserv
[29] callcenter
[28] ai
[28] custexp

Top Hashtags in Tweet in G4:
[686] cx
[149] customerexperience
[102] custserv
[99] custexp
[97] contactcenter
[78] cctr
[77] customerservice
[37] covid19
[36] cxchat
[34] callcenter

Top Hashtags in Tweet in G5:
[129] cx
[34] customerexperience
[27] beyondphilosophy
[26] customerdrivengrowth
[21] businessgrowth
[20] covid
[14] custexp
[14] wfh
[13] custserv
[13] customerjourney

Top Hashtags in Tweet in G6:
[55] cx
[34] ux
[28] customerexperience
[23] userexperience
[17] business
[16] designthinking
[15] digitalmarketing
[12] innovation
[8] servicedesign
[8] engineer

Top Hashtags in Tweet in G7:
[78] cx
[19] customerexperience
[13] experienciadecliente
[11] covid19
[5] nlproc
[4] retail
[4] voc
[4] marketing
[4] digital
[4] contactcenter

Top Hashtags in Tweet in G8:
[63] cx
[34] coronavirus
[34] digital
[13] fintech
[12] ux
[12] ai
[11] consumers
[11] customerexperience
[11] pwc
[11] ecommerce

Top Hashtags in Tweet in G9:
[58] cx
[22] ai
[18] iot
[10] contactcenter
[9] ux
[7] bigdata
[6] cloud
[6] startup
[5] pipelineinnovationawards
[5] tech

Top Hashtags in Tweet in G10:
[115] cx
[114] data
[74] innovation
[56] visualanalytics
[49] dataanalytics
[38] smartdata
[35] digitaltransformation
[32] regtech
[32] distributors
[31] fund

Top Words
Top Words in Tweet in Entire Graph:
[4741] Words in Sentiment List#1: Positive
[1187] Words in Sentiment List#2: Negative
[8] Words in Sentiment List#3: Angry/Violent
[113947] Non-categorized Words
[119875] Total Words
[3690] #cx
[1048] customer
[975] #customerexperience
[895] enricomolinari
[778] #ai

Top Words in Tweet in G1:
[475] #cx
[245] #ai
[208] enricomolinari
[200] gt
[180] #customerexperience
[180] #fintech
[114] #bigdata
[109] #iot
[108] ty
[83] ronald_vanloon

Top Words in Tweet in G2:
[678] enricomolinari
[347] ty
[296] #ai
[220] #cx
[181] #fintech
[170] #ehealth
[150] #customerexperience
[130] #marketing
[114] #robot
[110] #iot

Top Words in Tweet in G3:
[574] #cx
[158] customer
[117] #customerexperience
[95] experience
[65] customers
[53] more
[46] #ux
[40] #customerservice
[38] cx
[35] learn

Top Words in Tweet in G4:
[687] #cx
[270] customer
[149] #customerexperience
[118] customers
[102] #custserv
[99] #custexp
[97] experience
[97] #contactcenter
[94] more
[80] cx

Top Words in Tweet in G5:
[129] #cx
[51] customer
[34] customerthink
[34] #customerexperience
[31] verint
[29] experience
[27] crisis
[27] #beyondphilosophy
[26] #customerdrivengrowth
[22] cx

Top Words in Tweet in G6:
[55] #cx
[50] users
[35] #ux
[33] vs
[29] startgrowthhack
[28] #customerexperience
[27] think
[26] understand
[25] clients
[25] final

Top Words in Tweet in G7:
[78] #cx
[22] customer
[19] #customerexperience
[13] #experienciadecliente
[11] #covid19
[10] forrester
[10] improve
[9] join
[9] experience
[8] more

Top Words in Tweet in G8:
[210] gt
[63] #cx
[50] mikequindazzi
[40] stratandbiz
[39] human
[36] enhance
[36] people
[34] ways
[34] #coronavirus
[34] #digital

Top Words in Tweet in G9:
[59] #cx
[22] #ai
[21] customers
[19] #iot
[19] gt
[17] service
[15] webinar
[14] customer
[14] vonage
[13] great

Top Words in Tweet in G10:
[198] ume_kyd
[115] #cx
[114] #data
[78] change
[76] make
[74] #innovation
[58] value
[57] better
[56] #visualanalytics
[55] informed

Top Word Pairs
Top Word Pairs in Tweet in Entire Graph:
[385] gt,gt
[329] customer,experience
[312] #cx,#customerexperience
[200] enricomolinari,#ehealth
[150] #customerexperience,#cx
[145] #ai,#iot
[110] ty,mashable
[110] mashable,enricomolinari
[107] need,#robot
[107] #robot,head

Top Word Pairs in Tweet in G1:
[129] gt,gt
[53] #cx,#technology
[48] #cx,#fintech
[46] #ai,#4ir
[46] #4ir,#futureofwork
[46] #fintech,#behavioraleconomics
[44] #ai,#iot
[44] #customerexperience,#cx
[42] #cx,#customerexperience
[42] enricomolinari,#ehealth

Top Word Pairs in Tweet in G2:
[158] enricomolinari,#ehealth
[90] #ai,#iot
[88] #cx,#customerexperience
[87] ty,mashable
[87] mashable,enricomolinari
[86] need,#robot
[86] #robot,head
[86] head,massage
[86] massage,ty
[86] ty,startupselfieco

Top Word Pairs in Tweet in G3:
[63] customer,experience
[35] #cx,#customerexperience
[26] #customerexperience,#cx
[25] #custserv,#cx
[22] #customerexperience,#customerservice
[21] #cx,#cctr
[21] #cctr,#callcenter
[21] #callcenter,#contactcenter
[21] #contactcenter,#customerexperience
[21] #customerservice,#custexp

Top Word Pairs in Tweet in G4:
[70] customer,experience
[51] #custexp,#cx
[46] #custserv,#cx
[40] customer,service
[37] #cx,#cctr
[35] #customerexperience,#cx
[34] covid,19
[32] #customerexperience,#customerservice
[31] #cx,#customerexperience
[30] #cctr,#callcenter

Top Word Pairs in Tweet in G5:
[25] #cx,#customerdrivengrowth
[22] customer,experience
[21] #customerdrivengrowth,#businessgrowth
[20] #covid,19
[14] double,down
[14] success,times
[14] times,crisis
[12] down,empathy
[12] tips,#cx
[12] #cx,success

Top Word Pairs in Tweet in G6:
[25] clients,vs
[25] vs,users
[25] users,think
[25] think,final
[25] final,users
[25] users,perspective
[25] perspective,matters
[25] matters,importantly
[25] importantly,understand
[24] startgrowthhack,clients

Top Word Pairs in Tweet in G7:
[11] #cx,#customerexperience
[8] #customerexperience,#experienciadecliente
[7] customer,experience
[6] help,improve
[4] thecxmagazine,analyst
[4] analyst,joana
[4] joana,quintanilha
[4] quintanilha,emphasises
[4] emphasises,understanding
[4] understanding,customer

Top Word Pairs in Tweet in G8:
[140] gt,gt
[34] gt,stratandbiz
[33] ways,enhance
[33] enhance,human
[33] human,#cx
[33] #cx,novel
[33] novel,#coronavirus
[33] #coronavirus,forces
[33] forces,people
[33] people,#digital

Top Word Pairs in Tweet in G9:
[12] gt,gt
[8] customer,service
[7] tune,webinar
[7] webinar,outsystems
[7] outsystems,world
[7] world,examples
[7] examples,customers
[7] customers,transforming
[7] transforming,customer
[7] service,experiences

Top Word Pairs in Tweet in G10:
[55] make,better
[55] better,informed
[55] informed,decision
[51] connection,matter
[51] matter,distance
[51] distance,feeling
[51] feeling,#cx
[51] #cx,one
[51] one,change
[51] change,direction

Top Replied-To
Top Replied-To in Entire Graph:
@sueduris
@sap_cx
@jtwatkin
@aandescondor
@ejengwall
@billquiseng
@hyken
@gartner
@aws
@netflixhelps

Top Replied-To in G1:
@reschch
@fmfrancoise
@kris4christ
@andi_staub
@startup_canada
@andrewincontact
@softclouds
@bfcxguru
@betadigitalltd

Top Replied-To in G2:
@aws
@smartestnk
@ravidugh
@zappos
@marshacollier

Top Replied-To in G4:
@sueduris
@sap_cx
@jtwatkin
@aandescondor
@billquiseng
@ejengwall
@hyken
@bhaines0
@kieranhannon
@vanstonepublic

Top Replied-To in G6:
@jmspool

Top Replied-To in G7:
@medallia

Top Mentioned
Top Mentioned in Entire Graph:
@enricomolinari
@ume_kyd
@mashable
@mikequindazzi
@startupselfieco
@ronald_vanloon
@101blockchains
@mertiumfin
@andi_staub
@quicktake

Top Mentioned in G1:
@enricomolinari
@ronald_vanloon
@andi_staub
@mikequindazzi
@softclouds
@kirkdborne
@gartner_inc
@forbes
@sabi
@wef

Top Mentioned in G2:
@enricomolinari
@mashable
@startupselfieco
@mertiumfin
@101blockchains
@quicktake
@ashoknellikar
@flexstep
@xbond49
@cheddar

Top Mentioned in G3:
@projectarmy
@docstratforum
@debbieakwara
@trcsolutions
@asapthe
@himanshusawan13
@servicedock
@answerdash

Top Mentioned in G4:
@8x8
@jtwatkin
@lnfrance
@constellationr
@callcentericmi
@annettefranz
@hyken
@techtarget
@lizkmiller
@sap_cx

Top Mentioned in G5:
@customerthink
@verint
@sitecore
@nporte
@navyfederal
@uhaul
@jeffbretana
@ijgolding
@elisaoyj
@paulstockford

Top Mentioned in G6:
@startgrowthhack
@jonathanaufray
@startup_nerd
@ralexjimenez
@nzdesigngal
@victordominello
@mrstickdorn
@kirkdborne
@extractable
@cxcollectivenz

Top Mentioned in G7:
@forrester
@sassoftware
@thecxmagazine
@cmswire
@medallia
@b2community
@emotionai20
@peterlavers
@ccminnovators
@ame

Top Mentioned in G8:
@stratandbiz
@mikequindazzi
@mi
@vishalpanchal85
@celinedarnet_
@servicerecipe
@adobexd
@cmo_by_adobe
@fm_the_magazine
@enricomolinari

Top Mentioned in G9:
@converge_one
@vonage
@outsystems
@genesys
@tbrinc
@staceyepstein
@servicemax
@freshworksinc
@davemario
@appfoundry

Top Mentioned in G10:
@ume_kyd

Top Tweeters
Top Tweeters in Entire Graph:
@cas_2050001283
@virginmedia
@sectest9
@alhanda
@indiegametrends
@annemariayritys
@chidambara09
@evankirstel
@deejayiwan
@netflixhelps

Top Tweeters in G1:
@sectest9
@chidambara09
@deejayiwan
@lorimoreno
@thomasclone
@andysugs
@santchiweb
@richsimmondsza
@calcaware
@humbertozamorar

Top Tweeters in G2:
@annemariayritys
@andyvermaut
@businessinsider
@fintechna
@tess_blue815
@williamlharbuck
@marshacollier
@v_shakthi
@valaafshar
@mashable

Top Tweeters in G3:
@analyticaglobal
@hisato_takeya
@matsumocchi
@cyclismactu
@rautsan
@justyvette
@diymarketers
@rgrissom
@petergorla
@katsuwow

Top Tweeters in G4:
@lelkan
@onang_pribadi
@rwang0
@adfreetalkradio
@tedrubin
@katenasser
@holgermu
@web_pixelportal
@serve4impact
@studentforce

Top Tweeters in G5:
@alhanda
@jeffsheehan
@bobehayes
@uhaul
@digitaltransf11
@drnatalie
@customerthink
@martechseries
@ama_marketing
@socialmediaroc

Top Tweeters in G6:
@aaroncuddeback
@designthinkbot
@ajblackston
@knolinfos
@socialmedia2day
@startup_nerd
@sir_yb
@jmspool
@ralexjimenez
@citoyenrf

Top Tweeters in G7:
@shellykramer
@b2community
@cincodiascom
@maykingtea
@cmswire
@mylessuer
@amerbanker
@sassoftware
@visioncritical
@grbhamchambers

Top Tweeters in G8:
@yvesmulkers
@fastcompany
@adeyemoadekunl2
@winwithmalliard
@susannatirkkone
@worldtrendsinfo
@motorcycletwitt
@byronbergren
@stratandbiz
@cmo_by_adobe

Top Tweeters in G9:
@evankirstel
@cybersec_feeds
@femtech_
@freshsalis
@pardoe_ai
@bcstrat
@mandibpro
@healthcarewen
@iotworlds
@channelsmart

Top Tweeters in G10:
@hasscho
@kikichen1014
@lib2015blog
@merckxcycling
@yukika337700
@ann1951809
@monster636ninja
@albertan48
@cosmosst012
@poe_hira


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