The graph represents a network of 2,439 Twitter users whose tweets in the requested range contained "custserv", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 19 April 2020 at 04:37 UTC.
The requested start date was Sunday, 19 April 2020 at 00:01 UTC and the maximum number of days (going backward) was 14.
The maximum number of tweets collected was 5,000.
The tweets in the network were tweeted over the 13-day, 7-hour, 31-minute period from Sunday, 05 April 2020 at 00:11 UTC to Saturday, 18 April 2020 at 07:42 UTC.
Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.
There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".
The graph is directed.
The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Author Description
Vertices : 2439
Unique Edges : 3029
Edges With Duplicates : 7202
Total Edges : 10231
Number of Edge Types : 5
Replies to : 2240
Mentions : 2388
Retweet : 1076
MentionsInRetweet : 3432
Tweet : 1095
Self-Loops : 1208
Reciprocated Vertex Pair Ratio : 0.17863768884177
Reciprocated Edge Ratio : 0.303125702720935
Connected Components : 204
Single-Vertex Connected Components : 128
Maximum Vertices in a Connected Component : 2058
Maximum Edges in a Connected Component : 9239
Maximum Geodesic Distance (Diameter) : 13
Average Geodesic Distance : 3.669031
Graph Density : 0.000747862277638363
Modularity : 0.32925
NodeXL Version : 1.0.1.431
Data Import : The graph represents a network of 2,439 Twitter users whose tweets in the requested range contained "custserv", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 19 April 2020 at 04:37 UTC.
The requested start date was Sunday, 19 April 2020 at 00:01 UTC and the maximum number of days (going backward) was 14.
The maximum number of tweets collected was 5,000.
The tweets in the network were tweeted over the 13-day, 7-hour, 31-minute period from Sunday, 05 April 2020 at 00:11 UTC to Saturday, 18 April 2020 at 07:42 UTC.
Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.
There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".
Layout Algorithm : The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Graph Source : GraphServerTwitterSearch
Graph Term : custserv
Groups : The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
Edge Color : Edge Weight
Edge Width : Edge Weight
Edge Alpha : Edge Weight
Vertex Radius : Betweenness Centrality
Top Domains
Top Word Pairs in Tweet in Entire Graph:
[396] #custserv,#cx [331] customer,service [324] full,name [287] #customerexperience,#customerservice [284] name,email [271] #cx,#cctr [269] #cctr,#callcenter [268] #customerservice,#custexp [268] #callcenter,#contactcenter [263] #contactcenter,#customerexperience Top Word Pairs in Tweet in G1:
[324] full,name [284] name,email [169] please,dm [169] dm,full [164] send,dm [157] hm_custserv,hi [140] speak,soon [130] sorry,hear [116] please,send [95] billing,address Top Word Pairs in Tweet in G2:
[135] customer,service [97] #cx,#custserv [73] #custexp,#cx [61] #custserv,#cctr [60] #custserv,#cx [55] covid,19 [39] #custserv,#custexp [35] #cctr,#custserv [32] contact,center [31] customer,experience Top Word Pairs in Tweet in G3:
[100] ai_miami,peterleah18 [100] peterleah18,heroldbarton [100] heroldbarton,vipeurope5 [98] cybersecurity,#promoedutech [87] grazytgrazynatt,influencerprom1 [84] #yourmustread,#influencerpromotion [83] #influencerpromotion,#topcasestudy [82] #promoedutech,#yourmustread [79] itakethelead,365surmarius [79] 365surmarius,themrblueprint Top Word Pairs in Tweet in G4:
[92] #custserv,chat [39] chat,tonight [38] tonight,pm [38] pm,pm [38] pm,pt [37] meet,marshacollier [36] #successtrain,meet [36] marshacollier,author [36] author,million [36] million,books Top Word Pairs in Tweet in G5:
[78] customer,service [76] #custserv,#cx [50] #cx,#cctr [49] #customerexperience,#customerservice [49] #customerservice,#custexp [49] #cctr,#callcenter [49] #callcenter,#contactcenter [49] #contactcenter,#customerexperience [46] #custserv,#customerservice [41] #cx,#custserv Top Word Pairs in Tweet in G6:
[76] customer,journey [76] journey,never [76] never,more [76] more,accessible [76] accessible,competitive [76] competitive,advantage [76] advantage,pwc [66] pwc,mikequindazzi [66] mikequindazzi,antgrasso [66] antgrasso,gt Top Word Pairs in Tweet in G7:
[24] #custserv,#customerservice [21] #cctr,#contactcenter [20] #crm,#cctr [19] #contactcenter,#custserv [17] #custserv,#cx [15] #cctr,#custserv [10] contact,center [10] #cx,#ex [9] #ex,#customerexperience [9] #customerexperience,#customerservice Top Word Pairs in Tweet in G8:
[13] frustrated,people [13] people,#onholdwith [13] others,more [13] more,#custserv [2] 15,others [2] #onholdwith,tdbank_us [2] tdbank_us,yanky_pollak [2] yanky_pollak,27 [2] 27,others [2] 18,others Top Word Pairs in Tweet in G9:
[10] #cx,#custserv [9] zoho,desk [6] #custserv,#custexp [5] #customerservice,#cx [5] #zohodeskhacks,#custserv [4] one,way [4] way,#respect [4] #respect,customers [4] customers,build [4] build,maintain Top Word Pairs in Tweet in G10:
[10] fusebill,#custserv [8] #custserv,#churn [6] avoiding,10 [6] 10,invoicing [6] invoicing,faux [6] faux,help [6] help,business [6] business,maintain [6] maintain,strong [6] strong,customer Top Replied-To in Entire Graph:
Top Replied-To in G1:
Top Replied-To in G2:
Top Replied-To in G3:
Top Replied-To in G4:
Top Replied-To in G7:
Top Mentioned in Entire Graph:
Top Mentioned in G1:
Top Mentioned in G2:
Top Mentioned in G3:
Top Mentioned in G4:
Top Mentioned in G5:
Top Mentioned in G6:
Top Mentioned in G7:
Top Mentioned in G8:
Top Mentioned in G9:
Top Mentioned in G10:
Top Tweeters in Entire Graph:
Top Tweeters in G1:
Top Tweeters in G2:
Top Tweeters in G3:
Top Tweeters in G4:
Top Tweeters in G5:
Top Tweeters in G6:
Top Tweeters in G7:
Top Tweeters in G8:
Top Tweeters in G9:
Top Tweeters in G10: