#cx, Twitter, 4/19/2020 2:50:49 AM, 225183


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#cx_2020-04-18_17-28-14.xlsx
#cx_2020-04-18_17-28-14.xlsx
From:
NodeXLExcelAutomator
Uploaded on:
April 19, 2020
Short Description:
#cx via NodeXL https://bit.ly/2XM5MuH
@enricomolinari
@mikequindazzi
@balaji_sandiego
@hyken
@annettefranz
@softclouds
@billquiseng
@chidambara09
@forbes
@t_j_carpenter

Top hashtags:
#cx
#customerexperience
#ai
#iot
#fintech
#marketing
#data
#custserv

Description:
Description
The graph represents a network of 3,737 Twitter users whose tweets in the requested range contained "#cx", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 19 April 2020 at 00:29 UTC.

The requested start date was Sunday, 19 April 2020 at 00:01 UTC and the maximum number of days (going backward) was 14.

The maximum number of tweets collected was 5,000.

The tweets in the network were tweeted over the 3-day, 2-hour, 8-minute period from Tuesday, 14 April 2020 at 14:13 UTC to Friday, 17 April 2020 at 16:22 UTC.

Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.

There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".

The graph is directed.

The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.

The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.


Author Description


Overall Graph Metrics
Vertices : 3737
Unique Edges : 3810
Edges With Duplicates : 6487
Total Edges : 10297
Number of Edge Types : 5
Mentions : 2504
Retweet : 2284
MentionsInRetweet : 3701
Tweet : 1731
Replies to : 77
Self-Loops : 1887
Reciprocated Vertex Pair Ratio : 0.0454722114263506
Reciprocated Edge Ratio : 0.0869888475836431
Connected Components : 815
Single-Vertex Connected Components : 482
Maximum Vertices in a Connected Component : 2169
Maximum Edges in a Connected Component : 7809
Maximum Geodesic Distance (Diameter) : 16
Average Geodesic Distance : 5.316705
Graph Density : 0.000385347291022869
Modularity : 0.471838
NodeXL Version : 1.0.1.431
Data Import : The graph represents a network of 3,737 Twitter users whose tweets in the requested range contained "#cx", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 19 April 2020 at 00:29 UTC.

The requested start date was Sunday, 19 April 2020 at 00:01 UTC and the maximum number of days (going backward) was 14.

The maximum number of tweets collected was 5,000.

The tweets in the network were tweeted over the 3-day, 2-hour, 8-minute period from Tuesday, 14 April 2020 at 14:13 UTC to Friday, 17 April 2020 at 16:22 UTC.

Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.

There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".

Layout Algorithm : The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Graph Source : GraphServerTwitterSearch
Graph Term : #cx
Groups : The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
Edge Color : Edge Weight
Edge Width : Edge Weight
Edge Alpha : Edge Weight
Vertex Radius : Betweenness Centrality

Top Influencers: Top 10 Vertices, Ranked by Betweenness Centrality
Top URLs
Top URLs in Tweet in Entire Graph:
[42] -
[26] https://mytelescopio.com/birdwatching-discover-a-new-world-during-quarantine/
[24] https://s2.radio.co/s532f0345f/listen
[19] https://www.constellationr.com/research/driving-transformation-through-configure-price-quote
[18] https://www.cmswire.com/customer-experience/what-does-great-customer-experience-look-like-today-giving-customers-peace-of-mind/?utm_content=126145418&utm_medium=social&utm_source=twitter&hss_channel=tw-38306887
[18] https://beyondphilosophy.com/blog/
[16] https://cx-journey.com/2020/04/how-to-keep-cx-positive-amidst-covid-19.html
[13] https://www.pwc.in/assets/pdfs/publications/2018/advance-artificial-intelligence-for-growth-leveraging-ai-and-robotics-for-india-s-economic-transformation.pdf
[12] https://www.ericsson.com/en/blog/2020/4/how-to-accelerate-network-rollout-without-compromising-5g-customer-experience?utm_source=&utm_medium=social_influencer&utm_campaign=BDGS_EEA_SWprobes_blogpost_Global_20200064
[11] blog

Top URLs in Tweet in G1:
[6] https://www.fleetmaxxsolutions.co.uk/news/mazda-cx-5-continues-winning-formula/
[6] https://try.socialsurvey.com/webinar/
[5] https://www.ere.net/does-candidate-experience-still-matter
[5] https://thetaylorreachgroup.com/think-you-cant-afford-to-improve-cx-think-again/
[5] https://www.cmswire.com/customer-experience/how-machine-learning-improves-customer-experience-and-increases-revenue/
[4] https://t.co/yOysCXaesZ
[4] http://tweetedtimes.com/v/8731
[4] https://www.taketheirbreathaway.com/customer-relationship/communicating-who-what-matters-most/
[3] https://mopinion.com/how-to-increase-cx-through-testing-and-personalisation/?utm_content=bufferf4705&utm_medium=social&utm_source=twitter.com&utm_campaign=buffer
[3] https://www.cpcchangeagent.com/

Top URLs in Tweet in G2:
[18] https://www.cmswire.com/customer-experience/what-does-great-customer-experience-look-like-today-giving-customers-peace-of-mind/?utm_content=126145418&utm_medium=social&utm_source=twitter&hss_channel=tw-38306887
[15] https://cx-journey.com/2020/04/how-to-keep-cx-positive-amidst-covid-19.html
[10] https://www.icmi.com/resources/2020/keep-your-skills-sharp-train-virtually-anywhere?utm_campaign=ICMIchat&utm_medium=bitly&utm_source=ICMIchatReflective
[8] https://beyondphilosophy.com/blog/
[7] https://www.clickz.com/cx-is-as-important-as-product-or-price-says-new-report/260845/?utm_content=126353075&utm_medium=social&utm_source=twitter&hss_channel=tw-38306887
[7] https://www.callcentrehelper.com/improve-customer-experience-strategies-154056.htm
[6] https://medium.com/@SoftClouds/covid19-the-force-that-triggered-cx-digital-transformation-412f25116644?utm_content=126145889&utm_medium=social&utm_source=twitter&hss_channel=tw-38306887
[6] https://www.mycustomer.com/customer-experience/engagement/how-to-ensure-a-better-new-normal-for-customer-service-after-covid-19?platform=hootsuite
[6] https://www.mycustomer.com/customer-experience/engagement/how-to-calculate-the-roi-of-your-customer-experience-programme?platform=hootsuite
[6] https://hbr.org/2020/04/supporting-customer-service-through-the-coronavirus-crisis

Top URLs in Tweet in G3:
[20] https://mytelescopio.com/birdwatching-discover-a-new-world-during-quarantine/
[13] https://www.pwc.in/assets/pdfs/publications/2018/advance-artificial-intelligence-for-growth-leveraging-ai-and-robotics-for-india-s-economic-transformation.pdf
[10] https://datasparq.co.uk/
[7] https://twitter.com/DwayneRodgers12
[6] https://www.youtube.com/watch?reload=9&v=hs3RXtZfeWM
[6] https://www.valuewalk.com/2020/04/machine-learning-fintech-domain/
[4] https://thenextweb.com/neural/2020/04/09/will-product-designers-survive-the-ai-revolution/
[4] https://www.datasciencecentral.com/profiles/blogs/top-8-data-science-use-cases-in-marketing
[4] https://www.datasciencecentral.com/profiles/blogs/top-8-data-science-use-cases-in-sales
[3] https://www.datasciencecentral.com/profiles/blogs/how-chatbots-hold-power-to-revolutionize-the-finance-services

Top URLs in Tweet in G4:
[3] https://nodexlgraphgallery.org/Pages/Graph.aspx?graphID=224409
[3] https://www.retailcustomerexperience.com/blogs/top-emerging-technologies-transforming-the-retail-experience/?utm_content=126503832&utm_medium=social&utm_source=twitter&hss_channel=tw-328329853
[2] https://www.mytotalretail.com/article/differentiating-digitally-understanding-digital-transformation-and-its-impact-on-the-customer-experience/
[1] https://twitter.com/UniverCurious/status/1250596355829125120
[1] https://twitter.com/mashable/status/1250415327185219584
[1] https://twitter.com/mashable/status/1250093204596121601
[1] https://dy.si/1Hojq5
[1] https://dy.si/wEbrpE2
[1] https://www.clickz.com/cx-is-as-important-as-product-or-price-says-new-report/260845/?utm_content=126353075&utm_medium=social&utm_source=twitter&hss_channel=tw-38306887
[1] https://www.everestgrp.com/2018-12-the-artificial-intelligence-triple-play-in-healthcare-market-insights-48047.html/

Top URLs in Tweet in G5:
[5] https://www.capco.com/solutions/capco-digital/digital-and-api-banking
[5] https://www.ey.com/en_gl/banking-capital-markets/how-africa-s-growing-mobile-money-market-is-evolving
[5] https://www.cultofmac.com/701893/amazing-apple-card-concept-augmented-reality/
[5] https://www.zdnet.com/article/eftpos-digital-identity-trial-coming-soon/
[5] https://mytelescopio.com/birdwatching-discover-a-new-world-during-quarantine/
[4] https://medium.com/@activeaibot/conversational-ai-design-crafting-intelligent-banking-experiences-b9a9a8ecca5a
[4] https://www.ibmbigdatahub.com/blog/3-ways-prescriptive-analytics-helps-deliver-better-financial-services
[4] https://www.straitstimes.com/business/banking/ocbc-launches-paynow-fund-transfers-via-google-pay
[4] https://thefinancialbrand.com/95392/digital-first-bank-transformation-covid-ux/?smedia-twt-jm
[3] https://rossrepublic.com/how-neobanks-utilise-behavioural-economics/

Top URLs in Tweet in G6:
[10] https://beyondphilosophy.com/blog/
[4] The
[3] https://docs.google.com/forms/d/e/1FAIpQLSfOXaVzAWRO-h-r479Vk7jI2fUG02lrdHtTJ33TlEbq2DpqHA/viewform?utm_content=buffer5ba29&utm_medium=social&utm_source=twitter.com&utm_campaign=buffer
[3] https://www.linkedin.com/in/colinrjshaw/detail/recent-activity/posts/
[2] https://research.nelson-hall.com/blogs-webcasts/nelsonhall-blog/?avpage-views=blog&type=post&post_id=1012
[2] https://research.nelson-hall.com/search/?&avpage-views=article&id=81048&fv=1
[2] https://www.wootric.com/blog/how-to-retain-customers-in-a-time-of-crisis-a-cx-to-do-list-for-saas-companies/?utm_content=buffer4d7a4&utm_medium=social&utm_source=twitter.com&utm_campaign=buffer
[2] https://twitter.com/IvanK_NH/status/1250044614435844096
[2] https://info.thoughtonomy.com/blog/citizen-engagement-intelligent-automation?utm_campaign=2018_BLOGS&utm_content=85277726&utm_medium=social&utm_source=twitter&hss_channel=tw-1490851658
[2] https://beyondphilosophy.com/controlling-the-controllable-covid-19-how-to-deal-with-customers/

Top URLs in Tweet in G7:
[19] https://www.constellationr.com/research/driving-transformation-through-configure-price-quote
[9] https://www.constellationr.com/blog-news/2020-supernova-award-applications-are-open
[9] https://sloanreview.mit.edu/article/the-experience-disrupters/?social_token=b61fda489dec63b7bfb73e72d024b37e&utm_source=twitter&utm_medium=social&utm_campaign=sm-direct
[3] https://www.statista.com/chart/21018/top-reasons-people-leave-facebook/
[3] https://www.technative.io/what-closing-the-gap-in-edge-locations-will-mean-for-cloud-gaming/
[3] https://www.mckinsey.com/business-functions/mckinsey-design/our-insights/business-value-of-design/overview
[2] https://www.raconteur.net/future-advertising-2020
[2] https://www.mckinsey.com/business-functions/marketing-and-sales/our-insights/modern-marketing-what-it-is-what-it-isnt-and-how-to-do-it?cid=other-soc-twi-mip-mck-oth-2003--&sid=3183501088&linkId=83887431
[1] https://digital.hbs.edu/platform-digit/submission/monzo-a-digital-offering-that-has-traditional-uk-banks-scrambling/
[1] https://www.slideshare.net/accenture/accenture-purposedriven-banking

Top URLs in Tweet in G8:
[24] https://s2.radio.co/s532f0345f/listen
[10] https://www.ericsson.com/en/blog/2020/4/how-to-accelerate-network-rollout-without-compromising-5g-customer-experience?utm_source=&utm_medium=social_influencer&utm_campaign=BDGS_EEA_SWprobes_blogpost_Global_20200064
[4] https://medium.com/@narrandum/the-seven-stages-of-every-customer-journey-4e4979a94199?ref=quuu
[3] https://www.information-age.com/why-data-and-customer-experience-are-inseparable-123487379/?utm_content=121886188&utm_medium=social&utm_source=twitter&hss_channel=tw-116498421
[3] https://www.adobe.com/content/dam/www/au/pdf/Adobe-Digital-Trends-2020-APAC.pdf
[3] https://www.linkedin.com/slink?code=gZhAKsH
[2] https://thisiscx.simplecast.com/episodes/best-practices-to-enable-work-from-home-customer-service-professionals-ZkMSVzsc?utm_source=bambu&utm_medium=social&utm_campaign=advocacy
[2] https://customerthink.com/improving-the-digital-experience-6-steps-to-create-a-high-fidelity-journey-map/
[2] https://www.callcenterhosting.com/blog/shep-hyken-interview-customer-experience/
[2] https://gothamculture.com/2020/04/10/podcast-customer-experience-exceeding-your-customers-expectations/

Top URLs in Tweet in G9:
[40] -
[10] blog
[10] April
[10] 2020
[10] external
[6] Registration
[6] Is
[6] Open
[6] for
[6] Verint

Top URLs in Tweet in G10:
[4] https://www.forbes.com/sites/adrianswinscoe/2020/04/14/callminer-uses-speech-analytics-to-identify-and-crowd-source-answers-to-surprising-customer-queries/#7fff3bc01568
[3] http://www.digitaljournal.com/business/q-a-cfo-s-are-powering-cx-and-digital-transformation/article/569590#.Xpc2ZYyLr30.twitter
[3] https://chatbotslife.com/banking-financial-services-industry-how-can-chatbots-boost-the-customer-experience-41042864fc7a?source=rss----a49517e4c30b---4
[2] https://www.forbes.com/sites/micahsolomon/2020/04/13/during-this-daunting-time-use-extraordinary-customer-service-to-grow-two-way-customer-loyalty/#4b17850a29e1
[2] https://www.forbes.com/sites/louiscolumbus/2020/02/10/how-to-redefine-the-future-of-fraud-prevention/?utm_content=bufferf8087&utm_medium=social&utm_source=twitter.com&utm_campaign=buffer#c6575e243003
[2] https://www.forbes.com/sites/forbesbusinessdevelopmentcouncil/2020/04/09/why-every-salesperson-is-also-a-customer-service-representative/
[2] https://chatbotslife.com/why-every-online-store-needs-a-customer-service-chatbot-f7006a5a973?source=rss----a49517e4c30b---4
[2] https://medium.com/@vratulmittal/go-beyond-chatbots-with-conversational-ai-85f4cb588bd5?source=rss------artificial_intelligence-5
[2] https://www.thenational.ae/uae/health/who-rolls-out-whatsapp-chatbot-to-answer-questions-and-debunk-myths-about-coronavirus-1.997415
[2] https://www.forbes.com/sites/forbestechcouncil/2020/04/07/business-communication-in-the-customer-experience-era/

Top Domains
Top Domains in Tweet in Entire Graph:
[160] twitter.com
[128] linkedin.com
[117] dy.si
[94] forbes.com
[72] cmswire.com
[72] mycustomer.com
[61] okt.to
[59] customerthink.com
[57] beyondphilosophy.com
[44] co.uk

Top Domains in Tweet in G1:
[66] linkedin.com
[30] cmswire.com
[29] dy.si
[22] forbes.com
[21] customerthink.com
[18] twitter.com
[14] co.uk
[13] callcentrehelper.com
[12] brightpattern.com
[8] t.co

Top Domains in Tweet in G2:
[76] twitter.com
[64] mycustomer.com
[36] cmswire.com
[32] dy.si
[25] cx-journey.com
[24] beyondphilosophy.com
[19] forbes.com
[18] callcentrehelper.com
[15] customerthink.com
[15] icmi.com

Top Domains in Tweet in G3:
[20] mytelescopio.com
[13] pwc.in
[12] datasciencecentral.com
[11] twitter.com
[10] co.uk
[8] medium.com
[6] youtube.com
[6] radian6.com
[6] raconteur.net
[6] valuewalk.com

Top Domains in Tweet in G4:
[4] twitter.com
[3] nodexlgraphgallery.org
[3] retailcustomerexperience.com
[2] dy.si
[2] mytotalretail.com
[1] clickz.com
[1] everestgrp.com
[1] forbes.com
[1] techtarget.com
[1] co.za

Top Domains in Tweet in G5:
[11] thefinancialbrand.com
[5] medium.com
[5] capco.com
[5] ey.com
[5] cultofmac.com
[5] zdnet.com
[5] americanbanker.com
[5] mytelescopio.com
[4] mckinsey.com
[4] ibmbigdatahub.com

Top Domains in Tweet in G6:
[33] beyondphilosophy.com
[7] linkedin.com
[6] kustomer.com
[5] nelson-hall.com
[5] twitter.com
[4] zendesk.com
[3] wootric.com
[3] forrester.com
[3] google.com
[3] okt.to

Top Domains in Tweet in G7:
[30] constellationr.com
[10] mit.edu
[5] mckinsey.com
[3] statista.com
[3] technative.io
[2] raconteur.net
[2] linkedin.com
[1] hbs.edu
[1] slideshare.net
[1] deloitte.com

Top Domains in Tweet in G8:
[29] dy.si
[24] radio.co
[10] ericsson.com
[8] adobe.com
[5] medium.com
[4] simplecast.com
[4] callcenterhosting.com
[3] information-age.com
[3] linkedin.com
[2] customerthink.com

Top Domains in Tweet in G9:
[15] customerthink.com
[12] verint.com
[9] dy.si
[7] contactcenterpipeline.com
[6] surveymonkey.com
[4] mckinsey.com
[4] hashtag.cx
[3] speechmatics.com
[3] pointillist.com
[3] linkedin.com

Top Domains in Tweet in G10:
[20] forbes.com
[11] okt.to
[6] chatbotslife.com
[4] twitter.com
[3] digitaljournal.com
[3] cmswire.com
[2] destinationcrm.com
[2] stitcher.com
[2] apple.com
[2] google.com

Top Hashtags
Top Hashtags in Tweet in Entire Graph:
[3856] cx
[881] customerexperience
[613] ai
[318] iot
[298] fintech
[294] marketing
[267] data
[249] custserv
[241] customerservice
[237] ux



Top Hashtags in Tweet in G1:
[714] cx
[203] customerexperience
[76] customerservice
[61] contactcenter
[60] cctr
[60] custserv
[60] custexp
[53] ux
[53] callcenter
[39] marketing

Top Hashtags in Tweet in G2:
[763] cx
[194] customerexperience
[129] custexp
[116] custserv
[97] contactcenter
[92] cctr
[54] customerservice
[51] marketing
[49] covid19
[48] workfromhome

Top Hashtags in Tweet in G3:
[364] cx
[247] ai
[144] bigdata
[134] iot
[129] data
[128] fintech
[90] innovation
[74] digitaltransformation
[74] chatbots
[69] marketing

Top Hashtags in Tweet in G4:
[117] ar
[98] tech
[86] cx
[76] ai
[46] iot
[38] vr
[33] efood
[27] safety
[24] marketing
[19] fintech

Top Hashtags in Tweet in G5:
[99] cx
[80] ai
[67] banking
[61] fintech
[59] machinelearning
[41] customerexperience
[40] finserv
[39] innovation
[36] iot
[33] bigdata

Top Hashtags in Tweet in G6:
[114] cx
[25] customerdrivengrowth
[25] beyondphilosophy
[24] businessgrowth
[19] covid19
[15] customerexperience
[15] coronavirus
[6] digitaltransformation
[5] cxservices
[5] productivity

Top Hashtags in Tweet in G7:
[72] cx
[32] sales
[28] supernova
[26] ai
[21] cpq
[15] marketing
[13] tech
[12] privacy
[12] cloud
[11] innovation

Top Hashtags in Tweet in G8:
[109] cx
[29] customerexperience
[13] servicedesign
[12] covid19
[11] customerjourneys
[10] 5g
[7] aem
[7] martech
[6] business
[5] adobe

Top Hashtags in Tweet in G9:
[122] cx
[32] customerexperience
[13] ai
[12] custserv
[11] wfh
[11] covid
[11] cctr
[11] contactcenter
[9] knowledgemanagement
[9] customerservice

Top Hashtags in Tweet in G10:
[74] cx
[17] customerexperience
[12] chatbots
[10] ccwdigital
[9] ai
[9] bots
[9] conversationalai
[8] ml
[7] customerservice
[7] tech

Top Words
Top Words in Tweet in Entire Graph:
[5207] Words in Sentiment List#1: Positive
[1263] Words in Sentiment List#2: Negative
[3] Words in Sentiment List#3: Angry/Violent
[115443] Non-categorized Words
[121915] Total Words
[3853] #cx
[1328] customer
[881] #customerexperience
[879] gt
[648] experience

Top Words in Tweet in G1:
[714] #cx
[212] customer
[203] #customerexperience
[116] experience
[79] more
[79] customers
[76] #customerservice
[74] cx
[61] #contactcenter
[60] #cctr

Top Words in Tweet in G2:
[763] #cx
[274] customer
[194] #customerexperience
[129] #custexp
[118] experience
[118] customers
[116] #custserv
[97] more
[97] #contactcenter
[92] #cctr

Top Words in Tweet in G3:
[745] gt
[364] #cx
[247] #ai
[245] mikequindazzi
[165] antgrasso
[158] ume_kyd
[144] #bigdata
[139] customer
[134] #iot
[131] #data

Top Words in Tweet in G4:
[350] enricomolinari
[168] ty
[120] realtechmatters
[117] #ar
[98] #tech
[86] #cx
[85] car
[85] helps
[85] drivers
[85] 'see

Top Words in Tweet in G5:
[99] #cx
[80] #ai
[67] #banking
[65] building
[61] #fintech
[60] ravikikan
[59] #machinelearning
[57] customer
[43] during
[41] times

Top Words in Tweet in G6:
[114] #cx
[47] customer
[30] cx
[25] chat
[25] #customerdrivengrowth
[25] #beyondphilosophy
[24] #businessgrowth
[23] experience
[19] #covid19
[19] leaders

Top Words in Tweet in G7:
[72] #cx
[43] transformation
[32] #sales
[29] constellationr
[29] configure
[29] price
[29] quote
[29] lnfrance
[28] 2020
[28] #supernova

Top Words in Tweet in G8:
[109] #cx
[52] customer
[50] distinction
[48] experience
[31] more
[30] creating
[29] #customerexperience
[27] edge
[26] customers
[26] scott

Top Words in Tweet in G9:
[122] #cx
[41] customer
[32] #customerexperience
[27] experience
[23] verint
[20] customers
[19] customerthink
[17] cx
[13] #ai
[12] more

Top Words in Tweet in G10:
[74] #cx
[41] customer
[24] forbes
[19] more
[17] #customerexperience
[14] experience
[13] learn
[12] #chatbots
[12] service
[11] companies

Top Word Pairs
Top Word Pairs in Tweet in Entire Graph:
[486] gt,gt
[387] customer,experience
[221] #cx,#customerexperience
[176] #customerexperience,#cx
[170] customer,service
[152] covid,19
[137] ty,realtechmatters
[137] realtechmatters,enricomolinari
[116] #ai,#iot
[114] customer,journey

Top Word Pairs in Tweet in G1:
[68] customer,experience
[60] #customerexperience,#cx
[51] #custserv,#cx
[47] #callcenter,#contactcenter
[47] #cx,#cctr
[46] #cctr,#callcenter
[46] #contactcenter,#customerexperience
[45] #customerexperience,#customerservice
[45] #customerservice,#custexp
[33] #cx,#customerexperience

Top Word Pairs in Tweet in G2:
[76] customer,experience
[62] #custexp,#cx
[49] covid,19
[45] #cx,#custserv
[39] #cx,#customerexperience
[38] customer,service
[38] #cx,#cctr
[37] #custserv,#cx
[36] #customerexperience,#cx
[34] #cx,#technology

Top Word Pairs in Tweet in G3:
[428] gt,gt
[78] mikequindazzi,gt
[77] mikequindazzi,antgrasso
[76] competitive,advantage
[75] customer,journey
[75] journey,never
[75] never,more
[75] more,accessible
[75] accessible,competitive
[75] advantage,pwc

Top Word Pairs in Tweet in G4:
[114] ty,realtechmatters
[114] realtechmatters,enricomolinari
[87] #ar,ty
[85] car,#tech
[85] helps,drivers
[85] drivers,'see
[85] 'see,invisible'
[85] invisible',#ar
[79] #tech,nissan
[79] nissan,helps

Top Word Pairs in Tweet in G5:
[36] during,times
[36] times,job
[36] job,marketeer
[31] marketeer,brand
[31] brand,building
[31] building,building
[31] building,#sales
[31] #sales,#customerexperience
[30] ravikikan,during
[30] #customerexperience,th

Top Word Pairs in Tweet in G6:
[25] #cx,#customerdrivengrowth
[24] #customerdrivengrowth,#businessgrowth
[16] #businessgrowth,#beyondphilosophy
[15] customer,experience
[15] #beyondphilosophy,#coronavirus
[14] #coronavirus,#covid19
[12] intuitive,customer
[11] customer,podcast
[10] trends,#cx
[10] box,upwork

Top Word Pairs in Tweet in G7:
[29] configure,price
[29] price,quote
[28] 2020,#supernova
[28] #supernova,award
[28] award,applications
[28] applications,open
[28] driving,transformation
[28] transformation,configure
[27] open,submit
[27] innovative,disruptive

Top Word Pairs in Tweet in G8:
[31] customer,experience
[26] scott,mckain
[26] playing,distinction
[26] distinction,radio
[26] radio,join
[25] join,cutting
[25] cutting,edge
[25] edge,ideas
[24] ideas,#cx
[24] #cx,creating

Top Word Pairs in Tweet in G9:
[15] customer,experience
[14] #customerexperience,#cx
[10] #covid,19
[7] 19,#wfh
[7] contact,center
[6] need,insights
[6] insights,learn
[6] learn,companies
[6] companies,navigating
[6] navigating,today

Top Word Pairs in Tweet in G10:
[12] customer,experience
[11] customer,service
[9] #chatbots,#bots
[9] #bots,#conversationalai
[8] learn,more
[7] #tech,#technews
[7] #technews,#aibots
[7] #aibots,#ai
[7] #ai,#ml
[7] #ml,#dl

Top Replied-To
Top Replied-To in Entire Graph:
@jtwatkin
@bob_thompson
@vwcares
@leslieo
@airkitcx
@brettsebbio
@mishbatt
@americanair
@keemstar
@undenaiable_

Top Replied-To in G2:
@jtwatkin
@leslieo
@brettsebbio
@airkitcx
@mishbatt
@amylccraven
@tatianavoytsenk
@chagn0n
@mikeaoki
@aandescondor

Top Replied-To in G5:
@paypal

Top Replied-To in G6:
@concentrix

Top Replied-To in G7:
@marshacollier

Top Replied-To in G9:
@bob_thompson

Top Mentioned
Top Mentioned in Entire Graph:
@enricomolinari
@mikequindazzi
@ume_kyd
@realtechmatters
@antgrasso
@nissan
@pwc
@ronald_vanloon
@ravikikan
@wef

Top Mentioned in G1:
@cpcchangeagent
@2ring4uc
@genesysfrance
@systemware
@himanshusawan13
@informaticafr

Top Mentioned in G2:
@8x8
@softclouds
@cmswire
@annettefranz
@hyken
@gvalan
@mycustomer
@drhiot
@f
@mcgeesmith

Top Mentioned in G3:
@mikequindazzi
@ume_kyd
@antgrasso
@pwc
@enricomolinari
@fisher85m
@salesforce
@jblefevre60
@realtechmatters
@andi_staub

Top Mentioned in G4:
@enricomolinari
@realtechmatters
@nissan
@mashable
@saltwaterbrewer
@intengineering
@worldofscitech
@heinzvhoenen
@bcompact_design
@mikequindazzi

Top Mentioned in G5:
@ravikikan
@annettesophonie
@nicolas2pinto
@gp_pulipaka
@gtp_global
@jimmarous
@temenos
@eftposaust
@uxdesignagency
@financialbrand

Top Mentioned in G6:
@zendesk
@concentrix
@box
@upwork
@nhinsight
@kustomer
@matthewxdixon
@forrester
@tethr_io
@wswmuc

Top Mentioned in G7:
@constellationr
@lnfrance
@rwang0
@halechris
@dhinchcliffe
@mitsmr
@noikeanolife
@constellatio
@accenture
@mckinsey

Top Mentioned in G8:
@merkle
@merkleemea
@adobe
@adamsconsulting
@narrandum
@teknopoint
@netcentrichq
@hyken
@tealium
@teksystems

Top Mentioned in G9:
@verint
@customerthink
@uhaul
@g2dotcom
@litmusworld
@mckinsey
@magneticexp
@nporte
@navyfederal
@jimtincher

Top Mentioned in G10:
@forbes
@gartner_inc
@callminer
@adrianswinscoe
@bamitav
@micahsolomon
@dowjones
@jeffgallino
@tangocard
@socialimpactcx

Top Tweeters
Top Tweeters in Entire Graph:
@cas_2050001283
@virginmedia
@americanair
@vzwsupport
@sectest9
@united
@chidambara09
@evankirstel
@cybersec_feeds
@lorimoreno

Top Tweeters in G1:
@cas_2050001283
@bhumharit
@1147_001
@logz05
@dogetalist
@justyvette
@rgrissom
@pine810
@jongovi
@shaynelibby

Top Tweeters in G2:
@sectest9
@evankirstel
@lorimoreno
@marshacollier
@akwyz
@nomoreslaves
@gvalan
@inc
@debraruh
@meghanmbiro

Top Tweeters in G3:
@chidambara09
@cybersec_feeds
@businessinsider
@iam__network
@fintechna
@nmugai
@andrewmorrisuk
@jonathanotcher1
@ssxman2
@justbementalist

Top Tweeters in G4:
@calcaware
@nicochan33
@mashable
@vivmilano
@drumeshprabhu
@caring_mobile
@vivekghosal
@markmichdomnic
@zzsheyn
@enrirosasdiaz

Top Tweeters in G5:
@lelkan
@taieb_bot
@xaelbot
@codedailybot
@yvesmulkers
@serverlessfan
@llnuxbot
@rstatstweet
@leimer
@learn__together

Top Tweeters in G6:
@slackhq
@vmaun
@anjahoffmann
@technative
@upwork
@domhalps
@tweetpkg
@zendesk
@audible_com
@wswmuc

Top Tweeters in G7:
@virginmedia
@ottlegalrebels
@santchiweb
@alphasystech
@rwang0
@holgermu
@neilmilliken
@studentforce
@mclynd
@billmew

Top Tweeters in G8:
@grattongirl
@adamsconsulting
@mohamedbhimji
@kevin_jackson
@waleed_nohur
@spadoll
@hackernoon
@scottmckain
@adobe
@userexperienceu

Top Tweeters in G9:
@machine_ml
@tonyrestell
@social_hire
@msarozz
@bobehayes
@uhaul
@augieray
@clearaction
@drnatalie
@joedmarti

Top Tweeters in G10:
@bernardo_pirola
@forbes
@entrepreneur
@socentlive
@sminaev2015
@diversity54
@verizon
@espn
@bamitav
@shane_barker


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