The graph represents a network of 2,617 Twitter users whose tweets in the requested range contained "custserv", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Wednesday, 04 December 2019 at 00:17 UTC.
The requested start date was Monday, 02 December 2019 at 01:01 UTC and the maximum number of days (going backward) was 14.
The maximum number of tweets collected was 5,000.
The tweets in the network were tweeted over the 11-day, 15-hour, 53-minute period from Wednesday, 20 November 2019 at 08:52 UTC to Monday, 02 December 2019 at 00:46 UTC.
Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.
There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".
The graph is directed.
The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Author Description
Vertices : 2617
Unique Edges : 3800
Edges With Duplicates : 7066
Total Edges : 10866
Number of Edge Types : 3
Replies to : 1796
Mentions : 7927
Tweet : 1143
Self-Loops : 1143
Reciprocated Vertex Pair Ratio : 0.109053021532762
Reciprocated Edge Ratio : 0.196659707724426
Connected Components : 265
Single-Vertex Connected Components : 165
Maximum Vertices in a Connected Component : 2075
Maximum Edges in a Connected Component : 9821
Maximum Geodesic Distance (Diameter) : 14
Average Geodesic Distance : 3.955772
Graph Density : 0.000699671285957846
Modularity : 0.355718
NodeXL Version : 1.0.1.421
Data Import : The graph represents a network of 2,617 Twitter users whose tweets in the requested range contained "custserv", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Wednesday, 04 December 2019 at 00:17 UTC.
The requested start date was Monday, 02 December 2019 at 01:01 UTC and the maximum number of days (going backward) was 14.
The maximum number of tweets collected was 5,000.
The tweets in the network were tweeted over the 11-day, 15-hour, 53-minute period from Wednesday, 20 November 2019 at 08:52 UTC to Monday, 02 December 2019 at 00:46 UTC.
Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.
There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".
Layout Algorithm : The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Graph Source : GraphServerTwitterSearch
Graph Term : custserv
Groups : The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
Edge Color : Edge Weight
Edge Width : Edge Weight
Edge Alpha : Edge Weight
Vertex Radius : Betweenness Centrality
Top Domains
Top Word Pairs in Tweet in Entire Graph:
[376] customer,service [365] #influencerpromotion,#topcasestudy [327] #cx,#custserv [293] #yourmustread,#influencerpromotion [212] customer,experience [187] #promoedutech,#yourmustread [174] itakethelead,365surmarius [174] 365surmarius,themrblueprint [174] themrblueprint,mrkmrkmoh [174] mrkmrkmoh,mariussou Top Word Pairs in Tweet in G1:
[161] full,name [130] sorry,hear [114] name,email [91] hm_custserv,hi [86] please,dm [85] dm,full [61] send,dm [60] talk,soon [59] please,send [58] email,address Top Word Pairs in Tweet in G2:
[120] #cx,#custserv [99] customer,service [72] customer,experience [63] #custserv,#custexp [57] #custexp,#cx [50] #custserv,#cx [48] #custexp,#custserv [26] #custserv,chat [22] top,10 [22] #customerservice,#custserv Top Word Pairs in Tweet in G3:
[365] #influencerpromotion,#topcasestudy [293] #yourmustread,#influencerpromotion [187] #promoedutech,#yourmustread [174] itakethelead,365surmarius [174] 365surmarius,themrblueprint [174] themrblueprint,mrkmrkmoh [174] mrkmrkmoh,mariussou [174] mariussou,kiyotaka_1991 [164] #topcasestudy,#cybersecurity [158] #cybersecurity,#knowledge Top Word Pairs in Tweet in G4:
[137] customer,service [93] #cx,#custserv [79] service,representative [79] representative,store [72] gt,gt [68] link,bio [67] gt,#cx [53] conn's,homeplus [51] #custserv,#customerservice [47] click,link Top Word Pairs in Tweet in G5:
[13] #custserv,#customerservice [13] #cctr,#contactcenter [8] #crm,#cctr [8] #contactcenter,#custserv [6] technology,loxysoft [5] #cx,#custserv [4] helpshift,integrates [4] integrates,amazon [4] amazon,connect [4] connect,#crm Top Word Pairs in Tweet in G6:
[22] customer,experience [15] #timtalk,customer [15] experience,travel [15] travel,flyvrai [15] flyvrai,youtube [15] youtube,#socialselling [10] passle,timothy_hughes [10] #custexp,#custserv [9] #socialselling,#digitalselling [9] timothy_hughes,#timtalk Top Word Pairs in Tweet in G7:
[30] cx,journey [27] #callcenter,#contactcenter [24] #custserv,#cctr [21] #cctr,#cx [19] #custexp,#custserv [19] call,center [18] customer,service [17] #cx,#custserv [16] customer,experience [16] #custserv,#customerservice Top Word Pairs in Tweet in G8:
[13] frustrated,people [13] people,#onholdwith [13] others,more [13] more,#custserv [5] hats,management [5] management,bestbuy [5] bestbuy,provided [5] provided,best [5] best,#blackfriday [5] #blackfriday,#customerservice Top Word Pairs in Tweet in G9:
[17] front,middle [17] middle,back [15] difference,between [15] between,front [15] back,office [14] office,avantijoglekar [14] practical,opportunities [12] avantijoglekar,describes [12] describes,practical [11] #custserv,#cx Top Word Pairs in Tweet in G10:
[11] #sethgodin,#marketing [11] #marketing,means [11] means,#brands [11] #brands,#advertising [11] #advertising,#digitalmarketing [11] #digitalmarketing,#smm [11] #smm,#contentmarketing [11] #contentmarketing,#custexp [10] #custexp,#cx [9] #cx,#custserv Top Replied-To in Entire Graph:
Top Replied-To in G1:
Top Replied-To in G2:
Top Replied-To in G3:
Top Replied-To in G4:
Top Replied-To in G5:
Top Mentioned in Entire Graph:
Top Mentioned in G1:
Top Mentioned in G2:
Top Mentioned in G3:
Top Mentioned in G4:
Top Mentioned in G5:
Top Mentioned in G6:
Top Mentioned in G7:
Top Mentioned in G8:
Top Mentioned in G9:
Top Mentioned in G10:
Top Tweeters in Entire Graph:
Top Tweeters in G1:
Top Tweeters in G2:
Top Tweeters in G3:
Top Tweeters in G4:
Top Tweeters in G5:
Top Tweeters in G6:
Top Tweeters in G7:
Top Tweeters in G8:
Top Tweeters in G9:
Top Tweeters in G10: