The graph represents a network of 2,521 Twitter users whose tweets in the requested range contained "custserv", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Tuesday, 23 July 2019 at 13:49 UTC.
The requested start date was Sunday, 21 July 2019 at 00:01 UTC and the maximum number of days (going backward) was 14.
The maximum number of tweets collected was 5,000.
The tweets in the network were tweeted over the 11-day, 8-hour, 58-minute period from Tuesday, 09 July 2019 at 15:01 UTC to Sunday, 21 July 2019 at 00:00 UTC.
Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.
There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".
The graph is directed.
The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Author Description
Vertices : 2521
Unique Edges : 3370
Edges With Duplicates : 5516
Total Edges : 8886
Number of Edge Types : 3
Mentions : 5768
Tweet : 1526
Replies to : 1592
Self-Loops : 1526
Reciprocated Vertex Pair Ratio : 0.112833061446438
Reciprocated Edge Ratio : 0.202785243097972
Connected Components : 305
Single-Vertex Connected Components : 181
Maximum Vertices in a Connected Component : 1947
Maximum Edges in a Connected Component : 7850
Maximum Geodesic Distance (Diameter) : 12
Average Geodesic Distance : 5.243586
Graph Density : 0.000644270666087405
Modularity : 0.382836
NodeXL Version : 1.0.1.417
Top Domains
Top Word Pairs in Tweet in Entire Graph:
[680] #cx,#custserv [502] gt,gt [456] customer,service [379] gt,#cx [201] #custserv,#custexp [189] contact,center [157] predictive,behavioral [154] behavioral,routing [151] #custserv,#cx [141] now,gt Top Word Pairs in Tweet in G1:
[97] h,m [96] full,name [72] please,dm [72] dm,full [71] sorry,hear [55] name,email [43] hm_custserv,hi [35] email,address [31] ik,heb [30] speak,soon Top Word Pairs in Tweet in G2:
[119] customer,service [75] #custserv,#custexp [54] #custserv,#cx [50] #customerservice,#custserv [47] #cx,#custserv [42] #custexp,#cx [33] customer,experience [32] #customerexperience,#cx [31] #leadership,#business [30] #custexp,#training Top Word Pairs in Tweet in G3:
[56] customer,service [38] #cx,#custserv [36] forbes,#custserv [33] social,come [33] come,age [33] age,business [33] business,soon [33] soon,social [33] social,dominant [33] dominant,means Top Word Pairs in Tweet in G4:
[82] customer,service [66] #custserv,chat [45] marshacollier,alhopper_ [41] alhopper_,marshacollier [40] marshacollier,avphenom [35] #successtrain,meet [35] meet,marshacollier [35] marshacollier,author [35] author,48 [35] 48,books Top Word Pairs in Tweet in G5:
[173] #cx,#custserv [156] gt,gt [128] gt,#cx [65] customer,service [64] now,gt [61] predictive,behavioral [61] behavioral,routing [54] #custserv,#custexp [50] connections,predictive [50] #ai,#analytics Top Word Pairs in Tweet in G6:
[34] gt,gt [30] #cx,#custserv [28] grazytgrazynatt,influencerprom1 [27] #proedutech,#yourmustread [27] pestochampion,srinualme [25] srinualme,_____yo_____yo [25] #fintech,#custserv [22] gt,#cx [21] #cybersecurity,#knowledge [21] vipeurope5,pestochampion Top Word Pairs in Tweet in G7:
[22] #custserv,#cx [20] #cctr,#custserv [18] #cx,#custserv [15] customer,service [13] contact,center [12] #custserv,#cctr [9] #custserv,#ai [6] #cx,#cctr [6] #cx,#custexp [6] customer,support Top Word Pairs in Tweet in G8:
[20] #custserv,#customerservice [10] #mktg,#marketing [10] #crm,#cctr [10] customer,service [8] #custserv,#cx [8] check,out [7] #crm,#custserv [7] #cctr,#custserv [5] #customerservice,#mktg [5] #cctr,#contactcenter Top Word Pairs in Tweet in G9:
[286] gt,gt [267] #cx,#custserv [215] gt,#cx [77] contact,center [73] predictive,behavioral [72] behavioral,routing [68] here,gt [67] #custserv,#contactcenter [63] now,gt [54] self,service Top Word Pairs in Tweet in G10:
[14] frustrated,people [14] people,#onholdwith [14] others,more [14] more,#custserv [2] 13,others [2] 5,others [2] #onholdwith,bestbuy [2] #onholdwith,virginmedia [2] #custserv,#custexp [2] hold,54 Top Replied-To in Entire Graph:
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Top Mentioned in Entire Graph:
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Top Tweeters in Entire Graph:
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