#cx, Twitter, 6/5/2019 1:26:43 PM, 199153


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#cx_2019-06-05_03-32-34.xlsx
#cx_2019-06-05_03-32-34.xlsx
From:
NodeXLExcelAutomator
Uploaded on:
June 05, 2019
Short Description:
#cx via NodeXL http://bit.ly/2WOBNlH
@ipfconline1
@forbes
@serve4impact
@antgrasso
@hyken
@kirkdborne
@jeannebliss
@ronald_vanloon
@customerthink
@tamaramccleary

Top hashtags:
#cx
#customerexperience
#ai
#marketing
#ux
#custexp
#innovation
#digitaltransformation

Description:
Description
The graph represents a network of 3,862 Twitter users whose tweets in the requested range contained "#cx", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Wednesday, 05 June 2019 at 10:34 UTC.

The requested start date was Tuesday, 04 June 2019 at 00:01 UTC and the maximum number of days (going backward) was 14.

The maximum number of tweets collected was 5,000.

The tweets in the network were tweeted over the 3-day, 10-hour, 59-minute period from Friday, 31 May 2019 at 13:00 UTC to Tuesday, 04 June 2019 at 00:00 UTC.

Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.

There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".

The graph is directed.

The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.

The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.


Author Description


Overall Graph Metrics
Vertices : 3862
Unique Edges : 4822
Edges With Duplicates : 2741
Total Edges : 7563
Number of Edge Types : 3
Mentions : 5579
Tweet : 1902
Replies to : 82
Self-Loops : 1902
Reciprocated Vertex Pair Ratio : 0.0427046263345196
Reciprocated Edge Ratio : 0.0819112627986348
Connected Components : 892
Single-Vertex Connected Components : 498
Maximum Vertices in a Connected Component : 1937
Maximum Edges in a Connected Component : 4969
Maximum Geodesic Distance (Diameter) : 18
Average Geodesic Distance : 5.824733
Graph Density : 0.000314394928584468
Modularity : 0.595944
NodeXL Version : 1.0.1.412

Top Influencers: Top 10 Vertices, Ranked by Betweenness Centrality
Top URLs
Top URLs in Tweet in Entire Graph:
[86] http://cpiresults.com/UiKTL/
[30] https://www.centerforperformanceimprovement.com/blog/2018/7/11/5-tips-to-effectively-use-the-service-maintenance-menu
[28] https://www.topbots.com/best-customer-service-automation-enterprise-technology-software/
[19] -
[18] https://www.constellationr.com/events/disruptv-episode-150-featuring-omar-abbosh-liz-miller-nicole-france
[17] https://www.centerforperformanceimprovement.com/teds-playbook/2018/7/13/why-service-advisors-shouldnt-diagnose
[16] https://www.finextra.com/blogposting/17314/the-role-of-application-networks-in-an-open-banking-world
[14] https://news.sap.com/2019/03/excite-customers-machine-learning-vr-more/
[14] https://aibusiness.com/infographic-5-ways-ai-will-changethe-future-work-2018/
[14] https://sloanreview.mit.edu/article/the-future-of-customer-service-is-ai-human-collaboration/?utm_content=93141138&utm_medium=social&utm_source=twitter&hss_channel=tw-328329853

Top URLs in Tweet in G1:
[9] https://s.hbr.org/2I95zrY
[7] https://www.destinationcrm.com/Webevents/roundtable/05jun2019/soc
[4] https://www.cmswire.com/customer-experience/how-machine-learning-improves-customer-experience-and-increases-revenue/
[4] https://www.cmswire.com/digital-experience/customer-data-platforms-bring-omnichannel-choreography-within-reach/
[4] https://www.cmswire.com/customer-experience/how-financial-institutions-can-shift-from-product-pushers-to-relationship-builders/
[4] http://tweetedtimes.com/v/8731
[3] https://datamakespossible.westerndigital.com/congestion-analytics-flipping-script/?utm_medium=socnpd1&utm_source=tw&utm_campaign=dmp&utm_content=kirk-borne
[3] https://www.linkedin.com/today/post/article/20140723141622-1853953-5-customer-satisfaction-lessons-from-a-cab-driver
[3] https://mopinion.com/how-improving-customer-experience-can-benefit-seo/
[3] http://www.irishcycles.com/

Top URLs in Tweet in G2:
[28] https://www.topbots.com/best-customer-service-automation-enterprise-technology-software/
[14] https://www.finextra.com/blogposting/17314/the-role-of-application-networks-in-an-open-banking-world
[14] https://news.sap.com/2019/03/excite-customers-machine-learning-vr-more/
[12] https://www.topbots.com/downloads/infographics/topbots_enterprise_ai_landscape_2018_2019_v2.pdf
[10] https://www.import.io/post/how-the-finance-industry-is-using-alternative-data/
[9] https://www.simplilearn.com/artificial-intelligence-ai-question-and-answer-with-mike-tamir-article#.XBDnwA6esLs.twitter
[9] https://dy.si/BtdaC
[8] https://www.forbes.com/sites/stevedenning/2019/06/02/how-amazon-became-agile/
[8] https://www.datasciencecentral.com/profiles/blogs/prediction-of-customer-churn-with-machine-learning
[7] https://www.i-scoop.eu/customer-experience/

Top URLs in Tweet in G3:
[8] https://www.cx-journey.com/2015/02/the-7-deadly-sins-of-customer-experience.html
[6] https://www.qualtrics.com/blog/10-ways-to-improve-your-customer-experience-cx/
[6] https://www.forbes.com/sites/joemckendrick/2019/05/29/lack-of-imagination-not-technology-holds-back-superior-customer-experience/?utm_medium=social&utm_source=twitter&utm_campaign=hbr#4510f93a7b55
[6] https://www.forbes.com/sites/deniselyohn/2019/06/03/align-employees-to-customer-success-drive-cx-excellence
[5] https://info.lantelligence.com/cx-technology/healthcare-industry-cx-best-practices?utm_content=91841009&utm_medium=social&utm_source=twitter&hss_channel=tw-912787863070056448
[5] https://www.forbes.com/sites/ashiraprossack1/2019/05/31/employee-satisfaction-customer-satisfaction/#6a73b44b5e2c
[4] https://www.customerbliss.com/3-steps-to-implementing-a-stellar-customer-experience-at-a-startup/
[4] https://www.cxaccelerator.com/communityspotlight
[4] https://sloanreview.mit.edu/article/the-future-of-customer-service-is-ai-human-collaboration/?utm_content=93141138&utm_medium=social&utm_source=twitter&hss_channel=tw-328329853
[4] https://www.cx-journey.com/2019/01/building-blocks-of-customer-experience.html

Top URLs in Tweet in G4:
[5] http://customerservicedaily.com
[4] https://okt.to/9XRKVe
[3] https://www.pega.com/events/pegaworld/agenda/future-life-engagement-and-experience-hyperspeed
[3] https://aibusiness.com/infographic-5-ways-ai-will-changethe-future-work-2018/
[2] https://www.cnbc.com/2019/04/05/tesla-online-sales-gives-customers-what-they-want-no-car-salesman.html
[2] https://www.digitalistmag.com/customer-experience/2019/05/29/tech-unknown-podcast-with-brian-solis-customer-experience-in-age-of-distraction-06198679?campaigncode=CRM-YC19-INF-TECHTM3
[2] https://www.pega.com/events/pegaworld/agenda/humanization-cx-era-ai
[2] http://karlsmith.info/agile-devops-is-about-people-not-technology-mindsets-not-toolsets-and-value-not-productivity/?utm_source=twitter&utm_medium=social&utm_campaign=ReviveOldPost
[2] https://www.virtusa.com/events/pegaworld2019/
[2] https://rplg.co/2185cdb0

Top URLs in Tweet in G5:
[4] http://customerthink.com/here-are-the-5-essential-standards-of-customer-listening/
[2] https://www.cmswire.com/customer-experience/data-driven-decisions-need-context/
[2] https://www.cmswire.com/customer-experience/the-3-pieces-of-customer-experience-transformation-technical-change/
[2] https://www.cmswire.com/customer-experience/the-3-pieces-of-customer-experience-transformation-operational-change/
[2] https://www.cmswire.com/customer-experience/customer-experience-complexity-calls-for-a-new-breed-of-measurement/
[2] https://spinsucks.com/communication/customer-loyalty/
[2] https://callcentresummit.co.uk/retail-failing-at-social-media-customer-service/
[2] http://customerthink.com/5-genius-ways-to-gather-and-track-customer-satisfaction-data/?utm_content=93060697&utm_medium=social&utm_source=twitter&hss_channel=tw-714098910692769794
[1] https://dy.si/uoRiP
[1] https://dy.si/Vs15H

Top URLs in Tweet in G6:
[6] https://www.youtube.com/watch?v=VR9ftQ1iXJ4&feature=youtu.be

[5] https://www.youtube.com/channel/UCzo9GGAIDLMEHW5YQaQa1Ig
[5] https://www.youtube.com/watch?v=maFVM-Lc6JY&feature=youtu.be

[4] https://www.linkedin.com/pulse/how-edtech-can-gain-market-share-teacher-tomorrow-dan-galante-cmo
[3] https://dangalante.me/2018/07/29/how-voice-is-changing-marketing-customer-experience/
[2] https://blog.hubspot.com/marketing/crm-tips
[2] https://medium.com/@DanGalante/ask-me-anything-6e86d7065902
[2] https://medium.com/@DanGalante/how-to-use-marketing-to-transform-the-organization-2be1fb56d70e
[2] https://dangalante.me/2018/09/30/using-marketing-to-innovate-the-organization/
[2] https://dangalante.me/2017/06/23/how-brands-can-serve-challenging-customers-influencers-on-social-media/

Top URLs in Tweet in G7:
[2] https://www.freshworks.com/webinars/fresh-take-cx-part-one/?utm_content=bufferf846e&utm_medium=social&utm_source=twitter.com&utm_campaign=buffer
[2] https://www.forbes.com/sites/joemckendrick/2019/05/22/six-ways-to-adopt-digital-startup-culture-even-if-youre-not-a-digital-startup/
[2] http://blogs.starcio.com/2017/06/leveraging-data-to-improve-customer-experience.html?utm_sq=fouqll9k4k&utm_source=Twitter&utm_medium=social&utm_campaign=nyike&utm_content=My+Posts
[2] https://beyondphilosophy.com/intuitive-customer-self-assessment/
[2] https://dachcxa.com/enter-now?utm_source=social&utm_medium=facebook
[2] https://www.freshworks.com/webinars/building-customers-for-life/?utm_source=CXM&utm_medium=email&utm_campaign=BigBetQ2
[1] https://content-fw.freshworks.com/events/customer-open-day-sydney?utm_content=buffera65b7&utm_medium=social&utm_source=twitter.com&utm_campaign=buffer
[1] https://www.forbes.com/sites/micahsolomon/2017/04/03/how-this-niche-retailer-reinvented-the-online-customer-experience-one-bike-at-a-time/#413b1a9729e5
[1] https://lnkd.in/eiXnt8p
[1] https://jcurvedigital.com/

Top URLs in Tweet in G8:
[5] https://www.raconteur.net/retail/reuse-recycle-five-brands
[3] https://www.mckinsey.com/industries/financial-services/our-insights/banking-matters/the-future-of-banking-talent
[3] https://www.mckinsey.it/node/8097
[3] https://www.mckinsey.com/business-functions/digital-mckinsey/our-insights/the-right-digital-platform-strategy?cid=other-soc-twi-mip-mck-oth-1905--&sid=2361777960&linkId=68206880
[2] and
[2] https://documentmedia.com/article-2906-Alexa-Whats-Our-Voice-Activated-Communications-Strategy.html?utm_sq=g302aiy34g&utm_source=Twitter&utm_medium=social&utm_campaign=SQ&utm_content=SQ
[2] https://documentmedia.com/article-2897-4-Steps-to-Deliver-Better-Content-for-Improved-Customer-Experiences.html?utm_sq=g0ze17ued6&utm_source=Twitter&utm_medium=social&utm_campaign=SQ&utm_content=SQ
[2] https://www.pymnts.com/news/retail/2019/digital-platform-sharing-economy-travel/?hsamp_network=TWITTER&hsamp=bolbRp7Lozpif
[2] https://www.therobinreport.com/i-want-it-now/
[2] https://www2.deloitte.com/us/en/pages/manufacturing/articles/automotive-trends-millennials-consumer-study.html?id=gx:2sm:3tw:4gacs::6manuf:20190528213600::2357927627&utm_source=tw&utm_campaign=gacs&utm_content=manuf&utm_medium=social&linkId=68148625

Top URLs in Tweet in G9:
[7] https://www.information-age.com/calabrio-acquisition-teleopti-cx-123482982/
[7] -
[6] Customer
[4] https://www.barrons.com/articles/artificial-intelligence-isnt-just-about-cutting-costs-its-also-about-growth-51559478600?utm_campaign=PostBeyond&utm_medium=Social&utm_source=CopyLink&utm_term=%23257434
[3] https://success.serenova.com/Gartner-2019-APAC-CX
[2] https://go.forrester.com/event/cx-nyc/?utm_source=twitter
[2] https://www.gartner.com/smarterwithgartner/improve-customer-experience-with-artificial-intelligence/?source=BLD-200123&utm_medium=social&utm_source=bambu&utm_campaign=SM_GB_YOY_GTR_SOC_BU1_SM-BA-SWG&utm_source=twitter
[2] http://bit.ly/AgeOfIntent?utm_source=twitter
[2] https://marksmith.ventanaresearch.com/aws-lags-in-connecting-contact-centers-in-cloud-computing?utm_campaign=Expertise
[2] Experience&utm_content=90583175&utm_medium=social&utm_source=twitter&hss_channel=tw-17992147

Top URLs in Tweet in G10:
[9] https://thefinancialbrand.com/71350/ai-machine-learning-analytics-marketing-banking-trends/
[8] -
[7] https://aibusiness.com/infographic-5-ways-ai-will-changethe-future-work-2018/
[6] https://sloanreview.mit.edu/article/the-future-of-customer-service-is-ai-human-collaboration/?utm_content=93141138&utm_medium=social&utm_source=twitter&hss_channel=tw-328329853
[4] https://www.scoop.it/topic/tendances-veille-marketing-communication-retail-luxe-consommateur-marque/p/4107871973/2019/05/28/55-des-clients-francais-prets-a-payer-pour-un-meilleur-service-client
[3] https://www.marutitech.com/robotic-process-automation-vs-traditional-automation/
[3] https://www.scoop.it/topic/tendances-veille-marketing-communication-retail-luxe-consommateur-marque/p/4107976444/2019/06/02/quelles-technologies-pour-ameliorer-l-experience-client-en-magasin
[2] https://kiran.com/white-paper-solutions-for-optimizing-in-person-cx/
[2] https://www.linkedin.com/slink?code=g5rKDsj
[2] blog

Top Domains
Top Domains in Tweet in Entire Graph:
[157] okt.to
[143] dy.si
[142] twitter.com
[138] forbes.com
[135] lnkd.in
[86] cpiresults.com
[83] customerthink.com
[57] youtube.com
[56] cmswire.com
[48] constellationr.com

Top Domains in Tweet in G1:
[80] lnkd.in
[62] okt.to
[42] customerthink.com
[26] cmswire.com
[23] twitter.com
[20] readyforsocial.com
[15] dy.si
[14] mopinion.com
[12] forbes.com
[11] expiviausa.com

Top Domains in Tweet in G2:
[74] dy.si
[40] topbots.com
[23] forbes.com
[15] twitter.com
[14] finextra.com
[14] sap.com
[12] datasciencecentral.com
[10] import.io
[10] i-scoop.eu
[9] simplilearn.com

Top Domains in Tweet in G3:
[59] forbes.com
[29] mycustomer.com
[16] customerthink.com
[15] cx-journey.com
[14] icmi.com
[13] twitter.com
[12] qualtrics.com
[10] hbr.org
[10] co.uk
[9] youtube.com

Top Domains in Tweet in G4:
[20] karlsmith.info
[12] forbes.com
[7] rplg.co
[7] mopinion.com
[6] digitalistmag.com
[5] customerservicedaily.com
[5] pega.com
[5] twitter.com
[5] okt.to
[3] aibusiness.com

Top Domains in Tweet in G5:
[23] dy.si
[17] cmswire.com
[16] okt.to
[14] customerthink.com
[5] sprou.tt
[3] paper.li
[2] spinsucks.com
[2] co.uk
[1] techwireasia.com
[1] e27.co

Top Domains in Tweet in G6:
[20] youtube.com
[14] dangalante.me
[9] lnkd.in
[8] linkedin.com
[6] medium.com
[3] nimble.com
[2] hubspot.com
[2] slideshare.net
[2] marketinginsidergroup.com
[2] medallia.com

Top Domains in Tweet in G7:
[8] beyondphilosophy.com
[5] freshworks.com
[5] twitter.com
[4] forbes.com
[4] lnkd.in
[2] starcio.com
[2] nexmo.com
[2] dachcxa.com
[1] jcurvedigital.com
[1] google.com

Top Domains in Tweet in G8:
[11] mckinsey.com
[8] raconteur.net
[6] documentmedia.com
[5] lnkd.in
[5] postbeyond.com
[4] savantis.com
[3] ey.com
[3] mckinsey.it
[2] forrester.com
[2] customerthink.com

Top Domains in Tweet in G9:
[9] forrester.com
[7] information-age.com
[6] serenova.com
[6] ventanaresearch.com
[4] barrons.com
[2] teleopti.com
[2] calabrio.com
[2] gartner.com
[2] bit.ly
[2] okt.to

Top Domains in Tweet in G10:
[9] thefinancialbrand.com
[7] aibusiness.com
[7] mit.edu
[7] scoop.it
[4] avaya.com
[3] marutitech.com
[3] sco.lt
[2] kiran.com
[2] linkedin.com
[2] verint.com

Top Hashtags
Top Hashtags in Tweet in Entire Graph:
[3835] cx
[855] customerexperience
[581] ai
[373] marketing
[339] ux
[252] custexp
[250] innovation
[224] digitaltransformation
[224] custserv
[209] iot



Top Hashtags in Tweet in G1:
[782] cx
[168] customerexperience
[68] ux
[59] custserv
[59] contactcenter
[50] marketing
[48] customerservice
[38] cctr
[31] ai
[28] callcenter

Top Hashtags in Tweet in G2:
[359] cx
[269] ai
[155] bigdata
[134] customerexperience
[115] innovation
[111] machinelearning
[104] iot
[99] fintech
[95] digitaltransformation
[79] data

Top Hashtags in Tweet in G3:
[436] cx
[145] customerexperience
[119] custexp
[57] custserv
[33] cctr
[29] customerservice
[24] leadership
[24] cco
[21] marketing
[19] innovation

Top Hashtags in Tweet in G4:
[177] cx
[79] pegaworld
[42] ai
[38] customerexperience
[31] digitaltransformation
[27] iot
[27] ux
[24] blockchain
[22] ceo
[22] enterpriseagility

Top Hashtags in Tweet in G5:
[109] cx
[51] customerexperience
[40] marketing
[25] cmo
[14] b2b
[10] zerodata
[10] customerservice
[10] supplychain
[6] contactcenter
[6] digitaltransformation

Top Hashtags in Tweet in G6:
[94] cx
[64] marketing
[41] custexp
[35] sales
[27] smm
[26] digitalmarketing
[23] bizdev
[19] innovation
[17] contentmarketing
[17] tech

Top Hashtags in Tweet in G7:
[49] cx
[14] customerexperience
[9] digitaltransformation
[9] beyondphilosophy
[8] digital
[7] custexp
[6] experience
[5] culture
[3] marketing
[3] consulting

Top Hashtags in Tweet in G8:
[91] cx
[27] banking
[21] fintech
[16] finserv
[15] technology
[14] innovation
[14] ai
[14] customerexperience
[12] digital
[12] strategy

Top Hashtags in Tweet in G9:
[78] cx
[15] customerexperience
[11] cloud
[10] ai
[8] ageofintent
[8] acquisition
[7] ccaas
[6] cctr
[6] cem
[5] custexp

Top Hashtags in Tweet in G10:
[36] cx
[25] ai
[19] digital
[16] marketing
[11] mi
[9] artificialintelligence
[9] infographics
[9] customerexperience
[9] magasin
[9] labluxuryandretail

Top Words
Top Words in Tweet in Entire Graph:
[4738] Words in Sentiment List#1: Positive
[1380] Words in Sentiment List#2: Negative
[4] Words in Sentiment List#3: Angry/Violent
[111822] Non-categorized Words
[117941] Total Words
[3836] #cx
[1223] customer
[855] #customerexperience
[834] experience
[580] #ai

Top Words in Tweet in G1:
[782] #cx
[215] customer
[168] #customerexperience
[145] experience
[121] gt
[87] customers
[68] more
[68] #ux
[59] #custserv
[59] #contactcenter

Top Words in Tweet in G2:
[361] #cx
[269] #ai
[155] #bigdata
[134] #customerexperience
[115] #innovation
[113] gt
[111] #machinelearning
[104] #iot
[99] #fintech
[95] #digitaltransformation

Top Words in Tweet in G3:
[436] #cx
[203] customer
[159] experience
[145] #customerexperience
[119] #custexp
[57] #custserv
[53] customers
[46] new
[42] forbes
[42] service

Top Words in Tweet in G4:
[177] #cx
[79] #pegaworld
[70] tamaramccleary
[66] pega
[58] customer
[42] #ai
[39] s
[38] customers
[38] #customerexperience
[37] people

Top Words in Tweet in G5:
[109] #cx
[51] #customerexperience
[47] customer
[40] #marketing
[28] cmswire
[25] #cmo
[25] transformation
[20] sas
[19] key
[18] toddwright_gdpr

Top Words in Tweet in G6:
[94] #cx
[64] #marketing
[41] #custexp
[35] #sales
[27] #smm
[26] #digitalmarketing
[23] #bizdev
[19] #innovation
[17] more
[17] #contentmarketing

Top Words in Tweet in G7:
[49] #cx
[21] customer
[14] customers
[14] #customerexperience
[10] s
[9] experience
[9] #digitaltransformation
[9] #beyondphilosophy
[8] #digital
[8] technology

Top Words in Tweet in G8:
[91] #cx
[29] customer
[27] #banking
[21] #fintech
[19] dei
[16] #finserv
[15] #technology
[15] experience
[14] #innovation
[14] #ai

Top Words in Tweet in G9:
[78] #cx
[39] new
[38] teleopti
[28] standard
[28] intelligence
[25] calabrio
[24] customer
[21] global
[20] forrester
[20] re

Top Words in Tweet in G10:
[36] #cx
[29] ronald_vanloon
[25] #ai
[19] #digital
[19] future
[17] read
[16] #marketing
[15] more
[14] à
[11] #mi

Top Word Pairs
Top Word Pairs in Tweet in Entire Graph:
[526] customer,experience
[215] gt,gt
[211] #customerexperience,#cx
[190] #cx,#customerexperience
[115] #custexp,#cx
[113] customer,service
[104] #cx,#ux
[99] #ux,#cx
[94] check,out
[86] tip,day

Top Word Pairs in Tweet in G1:
[98] customer,experience
[62] #customerexperience,#cx
[56] gt,gt
[52] #cx,#customerexperience
[29] #contactcenter,#cx
[28] #ux,#cx
[24] experience,#cx
[23] call,center
[22] fraud,prevention
[21] #cx,#ux

Top Word Pairs in Tweet in G2:
[60] gt,gt
[47] customer,experience
[40] #customerexperience,#cx
[35] 3,ways
[35] ways,leverage
[35] leverage,#nlp
[35] #nlp,#nlg
[35] #nlg,voice
[35] voice,text
[35] text,#cx

Top Word Pairs in Tweet in G3:
[110] customer,experience
[51] #custexp,#cx
[46] #cx,#custexp
[37] #customerexperience,#cx
[29] lack,imagination
[28] customer,service
[28] holds,back
[28] back,superior
[26] #cx,#custserv
[24] #custexp,#customerexperience

Top Word Pairs in Tweet in G4:
[21] #cx,#ux
[20] #iot,#ai
[20] #ai,#digitaltransformation
[20] #digitaltransformation,#enterpriseagility
[20] #enterpriseagility,#cx
[20] #ux,#futurist
[20] #futurist,#ubinet
[20] #ubinet,ubinetus
[20] ubinetus,paradigminov8
[20] paradigminov8,dddm_ai

Top Word Pairs in Tweet in G5:
[25] #cmo,#marketing
[20] #cx,#cmo
[18] sas,toddwright_gdpr
[16] customer,experience
[15] #customerexperience,transformation
[15] #marketing,cmswire
[14] three,components
[14] transformation,sas
[14] toddwright_gdpr,tackles
[14] tackles,one

Top Word Pairs in Tweet in G6:
[33] #custexp,#cx
[13] #sales,#marketing
[11] #bizdev,#custexp
[11] #edtech,#elearning
[10] #marketing,#socialmedia
[10] #digitalmarketing,#smm
[10] #k12,#highered
[9] #customerjourney,#custexp
[9] #iot,engagement
[9] engagement,tools

Top Word Pairs in Tweet in G7:
[8] customer,experience
[7] #cx,#customerexperience
[6] real,reason
[6] reason,#digital
[6] #digital,transformation
[6] transformation,believe
[6] believe,s
[6] s,people
[6] people,technology
[6] technology,#experience

Top Word Pairs in Tweet in G8:
[12] #fintech,#finserv
[12] customer,experience
[10] #banking,#fintech
[8] il,#machinelearning
[8] #machinelearning,e
[8] e,l'utilizzo
[8] l'utilizzo,esteso
[8] esteso,dei
[8] dei,dati
[8] dati,stanno

Top Word Pairs in Tweet in G9:
[21] global,standard
[20] re,thrilled
[20] thrilled,share
[20] building,new
[20] new,global
[20] standard,#cx
[20] #cx,intelligence
[14] intelligence,over
[14] over,35
[13] share,ve

Top Word Pairs in Tweet in G10:
[15] read,more
[11] #mi,#digital
[9] applications,#ai
[9] #ai,#marketing
[9] #marketing,#infographics
[9] #infographics,financialbrand
[9] financialbrand,read
[8] ronald_vanloon,applications
[8] more,#arti
[7] 5,ways

Top Replied-To
Top Replied-To in Entire Graph:
@british_airways
@clientesecreto
@deniseleeyohn
@dgingiss
@stephaniethum
@airbnb
@loginradius
@kdhungerford
@goldiechan
@juliebilinkas

Top Replied-To in G3:
@dgingiss
@logmein
@stephaniethum
@callcentericmi
@thatcxguytweets
@deniseleeyohn
@hyken
@qualtrics

Top Replied-To in G4:
@clintbuytenhuys
@amylynhatch
@stephaniethum
@billmwilliams

Top Replied-To in G5:
@incontact

Top Replied-To in G6:
@michael_lawder
@customercxcoach

Top Replied-To in G7:
@bolt_platform
@mylessuer

Top Replied-To in G9:
@calabrio
@ifsworld

Top Replied-To in G10:
@avaya

Top Mentioned
Top Mentioned in Entire Graph:
@cpi_results
@ume_kyd
@ted_ings
@tamaramccleary
@forbes
@kirkdborne
@pega
@antgrasso
@ipfconline1
@hyken

Top Mentioned in G1:
@cx_movers
@lhid
@stevenfather
@sheena2804
@pucamob
@ozyszm
@tickybikes
@connectritesh

Top Mentioned in G2:
@ume_kyd
@kirkdborne
@ipfconline1
@mikequindazzi
@antgrasso
@nicolas2pinto
@thinkmariya
@jose_garde
@theadamgabriel
@andrewincontact

Top Mentioned in G3:
@forbes
@annettefranz
@joemckendrick
@harvardbiz
@jeannebliss
@callcentericmi
@qualtrics
@adobe
@hyken
@customerisfirst

Top Mentioned in G4:
@tamaramccleary
@pega
@alantrefler
@shellykramer
@briansolis
@hyken
@ubinetus
@paradigminov8
@dddm_ai
@blakemichellem

Top Mentioned in G5:
@cmswire
@toddwright_gdpr
@customerthink
@digitvaluechain
@incontact
@tsa
@chrismikeb
@ccpipeline
@westmonroe
@adityamishra282

Top Mentioned in G6:
@askdangalante
@medallia
@mktkitchentv
@salesforce
@cxpa_assoc
@dangalante
@incite_group
@ronaldvining
@brennermichael
@hubspot

Top Mentioned in G7:
@joannmoretti
@freshworksinc
@colinshaw_cx
@waynesadin
@cxupdate
@nexmo
@apguha
@psalvitti
@bmkatz
@mdkail

Top Mentioned in G8:
@davidjmaireles
@mckinsey
@noikeanolife
@raconteur
@idc
@documentmedia
@deloitte
@mckinsey_it
@outsystems
@allisonylloyd

Top Mentioned in G9:
@teleopti
@calabrio
@forrester
@serenovashine
@pvkannan
@mcgeesmith
@informationage
@rgareiss
@gartner_inc
@kkr_co

Top Mentioned in G10:
@ronald_vanloon
@verint
@jeromemonange
@financialbrand
@business_ai
@mitsmr
@peterdweill
@sl_woerner
@decade_fr
@avaya

Top Tweeters
Top Tweeters in Entire Graph:
@cas_2050001283
@vodafonein
@attcares
@sectest9
@nosqldigest
@united
@british_airways
@delta
@evankirstel
@sainsburys

Top Tweeters in G1:
@cas_2050001283
@capipaula182
@rioka0808
@logz05
@cfold_org
@kapoorontweet
@savinzmantra
@justyvette
@ozyszm
@dogetalist

Top Tweeters in G2:
@sectest9
@nosqldigest
@chidambara09
@fintechna
@compellingsites
@labeecee15
@santchiweb
@machinelearn_d
@yvesmulkers
@jeandoobs

Top Tweeters in G3:
@jetblue
@kingsfanone
@nytimes
@onang_pribadi
@meeksvs
@dv_martinez
@chandachacon
@forbes
@b2community
@katenasser

Top Tweeters in G4:
@attcares
@calcaware
@hiphopmatrix
@shellykramer
@iconic88
@mistygirlph
@att
@oablanchard
@danielnewmanuv
@tamaramccleary

Top Tweeters in G5:
@tweetinggoddess
@jeffsheehan
@rautsan
@christinkardos
@cmswire
@spinsucks
@unisyscorp
@ruth__diaz
@cioonline
@e27co

Top Tweeters in G6:
@abhinavpoonia
@hubspot
@robinheed
@nimble
@brennermichael
@jon_ferrara
@salesforce
@cybergeak
@prosper_kenn
@marketingcloud

Top Tweeters in G7:
@evankirstel
@smoothsale
@bmkatz
@dez_blanchfield
@imoyse
@mthiele10
@jimmarous
@evernotehelps
@furrier
@digitalcloudgal

Top Tweeters in G8:
@noikeanolife
@jett_grunfeld
@industryai
@about_big_data
@theebizwizard
@interfima
@oliverwyman
@raybordogna
@raconteur
@savantisllc

Top Tweeters in G9:
@mirzamb
@informationage
@rogerdooley
@thomjeff
@ventanaresearch
@marksmithvr
@businesswire
@mydarkstar
@cssndrlnn
@mcgeesmith

Top Tweeters in G10:
@axelkoster
@glaciarblue
@rldi_lamy
@benedictevans
@rtehrani
@pvynckier
@anthonyrochand
@cybersecboardrm
@ronald_vanloon
@josecarlostecno


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