The graph represents a network of 1,602 Twitter users whose recent tweets contained "#custserv", or who were replied to or mentioned in those tweets, taken from a data set limited to a maximum of 18,000 tweets. The network was obtained from Twitter on Wednesday, 17 April 2019 at 23:35 UTC.
The tweets in the network were tweeted over the 9-day, 19-hour, 40-minute period from Monday, 08 April 2019 at 03:42 UTC to Wednesday, 17 April 2019 at 23:23 UTC.
Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.
There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".
The graph is directed.
The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Author Description
Vertices : 1602
Unique Edges : 2025
Edges With Duplicates : 3337
Total Edges : 5362
Self-Loops : 1192
Reciprocated Vertex Pair Ratio : 0.0793942175309775
Reciprocated Edge Ratio : 0.147108843537415
Connected Components : 267
Single-Vertex Connected Components : 149
Maximum Vertices in a Connected Component : 1053
Maximum Edges in a Connected Component : 4384
Maximum Geodesic Distance (Diameter) : 12
Average Geodesic Distance : 4.779157
Graph Density : 0.000917029852596809
Modularity : 0.379934
NodeXL Version : 1.0.1.410
Top Domains
Top Word Pairs in Tweet in Entire Graph:
[424] customer,service [278] #cx,#custserv [164] #custserv,#cx [160] customer,experience [154] #custserv,#custexp [113] #cctr,#custserv [98] #custserv,#cctr [87] #custserv,#customerexperience [84] #customerservice,#custserv [74] check,out Top Word Pairs in Tweet in G1:
[57] #custserv,#cx [51] customer,service [42] hear,industry [42] industry,thought [42] thought,leaders [38] #cx,#custserv [38] contact,center [35] free,event [34] event,hear [34] #cctr,#custserv Top Word Pairs in Tweet in G2:
[68] #custserv,#custexp [65] customer,service [51] #customerservice,#custserv [31] customer,experience [30] #custserv,#cx [29] #customerexperience,#cx [22] #cx,#custserv [22] #custserv,#customerexperience [16] social,come [16] come,age Top Word Pairs in Tweet in G3:
[127] customer,service [64] #custserv,chat [58] top,10 [57] #successtrain,meet [57] meet,marshacollier [57] marshacollier,author [57] author,48 [57] 48,books [57] books,1 [57] 1,million Top Word Pairs in Tweet in G4:
[58] customer,service [39] #custserv,#custexp [32] #cx,#custserv [31] link,bio [27] click,link [23] leon,s [23] service,associate [20] #custserv,#cx [19] #custexp,#custserv [18] customer,expectations Top Word Pairs in Tweet in G5:
[39] #iot,#security [39] #security,#artificialintelligence [37] #ai,#iot [35] #https,#cx [30] #selfservice,#digital [30] #digital,#https [29] #cx,#speechanalytics [24] https,t [24] t,co [21] #artificialintelligence,#machinelearning Top Word Pairs in Tweet in G6:
[24] check,out [21] empowered,#service [21] #service,agents [21] agents,#bots [21] #bots,#automation [21] #automation,rise [21] rise,check [21] out,analyst [21] analyst,predictions [21] predictions,see Top Word Pairs in Tweet in G7:
[2] dez_blanchfield,twitter [2] twitter,kashthefuturist [2] kashthefuturist,stanleywaite1 [2] stanleywaite1,amandaray02 [2] amandaray02,nexwebsites [2] nexwebsites,jolaburnett [2] jolaburnett,nevillegaunt [2] #thextraordinarionly,#hazloe3 [2] enricomolinari,fogle_shane [2] fogle_shane,lovegoldenheart Top Word Pairs in Tweet in G8:
[48] #custserv,#cctr [31] #custexp,#cx [21] #cctr,#custserv [17] #cx,#custserv [15] #cctr,#custexp [14] modern,complainer [14] #crm,#cctr [14] #custserv,#customerservice [13] deal,modern [13] complainer,advice Top Word Pairs in Tweet in G9:
[17] #custserv,#cx [12] customer,experience [11] #cctr,#custserv [11] #cx,#custserv [10] #customerexperience,#custserv [9] #custserv,#custexp [9] #cx,#cctr [7] find,out [7] out,more [6] #contactcenter,#custserv Top Word Pairs in Tweet in G10:
[13] frustrated,people [13] people,#onholdwith [13] others,more [13] more,#custserv [2] 2,others [2] 5,others [2] #onholdwith,paypal [2] 10,others Top Replied-To in Entire Graph:
Top Replied-To in G1:
Top Replied-To in G2:
Top Replied-To in G3:
Top Replied-To in G6:
Top Replied-To in G7:
Top Replied-To in G8:
Top Replied-To in G9:
Top Replied-To in G10:
Top Mentioned in Entire Graph:
Top Mentioned in G1:
Top Mentioned in G2:
Top Mentioned in G3:
Top Mentioned in G4:
Top Mentioned in G5:
Top Mentioned in G6:
Top Mentioned in G7:
Top Mentioned in G8:
Top Mentioned in G9:
Top Mentioned in G10:
Top Tweeters in Entire Graph:
Top Tweeters in G1:
Top Tweeters in G2:
Top Tweeters in G3:
Top Tweeters in G4:
Top Tweeters in G5:
Top Tweeters in G6:
Top Tweeters in G7:
Top Tweeters in G8:
Top Tweeters in G9:
Top Tweeters in G10: