The graph represents a network of 2,554 Twitter users whose tweets in the requested range contained "custserv", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 24 February 2019 at 21:01 UTC.
The requested start date was Sunday, 24 February 2019 at 01:01 UTC and the maximum number of days (going backward) was 14.
The maximum number of tweets collected was 5,000.
The tweets in the network were tweeted over the 10-day, 22-hour, 7-minute period from Wednesday, 13 February 2019 at 02:52 UTC to Sunday, 24 February 2019 at 01:00 UTC.
Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.
There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".
The graph is directed.
The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Author Description
Vertices : 2554
Unique Edges : 3376
Edges With Duplicates : 3976
Total Edges : 7352
Number of Edge Types : 3
Mentions : 4371
Tweet : 1666
Replies to : 1315
Self-Loops : 1666
Reciprocated Vertex Pair Ratio : 0.140116279069767
Reciprocated Edge Ratio : 0.245792962774095
Connected Components : 365
Single-Vertex Connected Components : 225
Maximum Vertices in a Connected Component : 1864
Maximum Edges in a Connected Component : 6036
Maximum Geodesic Distance (Diameter) : 13
Average Geodesic Distance : 4.673307
Graph Density : 0.000601500346146426
Modularity : 0.431884
NodeXL Version : 1.0.1.409
Top Domains
Top Word Pairs in Tweet in Entire Graph:
[447] cx,custserv [359] customer,service [282] gt,gt [262] custserv,customerexperience [217] custserv,cx [211] self,service [182] cctr,custserv [167] customer,experience [161] custserv,custexp [144] check,out Top Word Pairs in Tweet in G1:
[92] h,m [82] full,name [76] sorry,hear [72] name,email [56] dm,full [53] email,address [51] please,dm [45] hm_custserv,hi [32] home,address [29] speak,soon Top Word Pairs in Tweet in G2:
[119] cx,custserv [103] customer,service [77] custserv,custexp [75] custserv,cx [56] custserv,cctr [50] customer,experience [46] cctr,custserv [46] customerservice,custserv [30] custexp,cx [29] custexp,custserv Top Word Pairs in Tweet in G3:
[95] custserv,customerexperience [81] gt,gt [62] customer,service [48] check,out [43] gt,custserv [41] gm's,advisors [41] advisors,agents [41] agents,manage [41] manage,30 [41] 30,million Top Word Pairs in Tweet in G4:
[82] artificial,intelligence [61] infographic,v [61] v,cognilytica [58] ai,machinelearning [54] current,state [54] state,artificial [54] bigstepinc,ai [50] evankirstel,current [48] ai,enabled [48] enabled,commerce Top Word Pairs in Tweet in G5:
[160] self,service [73] custserv,chat [48] royatkinson,justinmrobbins [42] want,more [42] more,self [41] customers,want [41] justinmrobbins,markc_avgi [36] lt,gt [35] 9pm,et [34] et,6pm Top Word Pairs in Tweet in G6:
[20] customer,service [20] contact,center [16] cx,custserv [13] frustrated,people [13] people,onholdwith [13] more,custserv [10] others,more [9] cctr,custserv [8] fonolo,blog [7] custserv,customerservice Top Word Pairs in Tweet in G7:
[172] gt,gt [135] custserv,customerexperience [82] interactions,2019 [81] gt,nicei19 [81] nicei19,custserv [55] find,out [48] contact,center [46] panel,experts [46] experts,13 [46] 13,things Top Word Pairs in Tweet in G8:
[28] four,crucial [28] crucial,areas [28] areas,change [28] change,cx [28] cx,efforts [28] efforts,involve [28] involve,even [28] even,more [28] more,change [28] change,follow Top Word Pairs in Tweet in G9:
[13] customerservice,custserv [12] forbes,micahsolomon [12] micahsolomon,key [12] key,improving [12] improving,custserv [12] custserv,stop [12] stop,asking [12] asking,customers [12] customers,repeat [12] repeat,themselves Top Word Pairs in Tweet in G10:
[11] crm,cctr [11] cctr,custserv [10] custserv,customerservice [6] customer,service [5] text,message [3] aberdeen's,omerminkara [3] omerminkara,cx [3] cx,leaders [3] leaders,expect [3] expect,technology Top Replied-To in Entire Graph:
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Top Mentioned in Entire Graph:
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Top Tweeters in Entire Graph:
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