The graph represents a network of 2,466 Twitter users whose tweets in the requested range contained "custserv", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 04 August 2019 at 14:38 UTC.
The requested start date was Sunday, 04 August 2019 at 00:01 UTC and the maximum number of days (going backward) was 14.
The maximum number of tweets collected was 5,000.
The tweets in the network were tweeted over the 12-day, 9-hour, 40-minute period from Monday, 22 July 2019 at 14:12 UTC to Saturday, 03 August 2019 at 23:52 UTC.
Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.
There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".
The graph is directed.
The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Author Description
Vertices : 2466
Unique Edges : 3455
Edges With Duplicates : 5355
Total Edges : 8810
Number of Edge Types : 3
Mentions : 5584
Tweet : 1344
Replies to : 1882
Self-Loops : 1344
Reciprocated Vertex Pair Ratio : 0.139388979814512
Reciprocated Edge Ratio : 0.244673210438113
Connected Components : 322
Single-Vertex Connected Components : 206
Maximum Vertices in a Connected Component : 1924
Maximum Edges in a Connected Component : 7870
Maximum Geodesic Distance (Diameter) : 12
Average Geodesic Distance : 4.137218
Graph Density : 0.000687154633646394
Modularity : 0.37732
NodeXL Version : 1.0.1.418
Top Domains
Top Word Pairs in Tweet in Entire Graph:
[468] #cx,#custserv [441] customer,service [239] gt,gt [196] gt,#cx [181] #custserv,#custexp [175] contact,center [171] #custserv,#cx [165] customer,experience [122] full,name [116] h,m Top Word Pairs in Tweet in G1:
[122] full,name [116] h,m [98] sorry,hear [93] name,email [86] dm,full [74] please,dm [59] hm_custserv,hi [58] email,address [48] please,send [41] speak,soon Top Word Pairs in Tweet in G2:
[145] customer,service [95] #custserv,#cx [95] #cx,#custserv [67] customer,experience [61] #custserv,#custexp [58] #custexp,#cx [55] #cctr,#custserv [49] #custserv,#cctr [47] #customerservice,#custserv [33] contact,center Top Word Pairs in Tweet in G3:
[145] #cx,#custserv [115] gt,gt [102] gt,#cx [63] customer,service [58] contact,center [57] check,out [57] #custserv,#custexp [53] #custserv,#contactcenter [41] find,out [41] #contactcenter,#wfm Top Word Pairs in Tweet in G4:
[93] #custserv,chat [81] customer,service [55] 9,pm [55] pm,et [55] pm,pt [53] et,6 [53] 6,pm [51] join,lively [51] lively,#custserv [41] chat,tonight Top Word Pairs in Tweet in G5:
[50] peterleah18,heroldbarton [50] heroldbarton,vipeurope5 [50] pestochampion,srinualme [43] vipeurope5,pestochampion [37] srinualme,_____yo_____yo [36] #influencerpromotion,#topcasestudy [35] #cybersecurity,#knowledge [33] #topcasestudy,#cybersecurity [32] kiyotaka_1991,glaveanton [32] #yourmustread,#influencerpromotion Top Word Pairs in Tweet in G6:
[23] present,hyper [23] hyper,competitive [23] competitive,business [23] business,environment [23] environment,vital [23] vital,employees [23] employees,empowered [23] empowered,right [23] right,technology [22] customer,service Top Word Pairs in Tweet in G7:
[22] customer,service [20] #cx,#custserv [16] #custserv,#fintech [15] #custserv,#customerservice [15] #contactcenter,#cctr [15] #cctr,#cx [14] #callcenter,#contactcenter [13] #customerservice,#callcenterops [13] #callcenterops,#callcentergeek [10] #fintech,#custserv Top Word Pairs in Tweet in G8:
[90] gt,gt [82] #cx,#custserv [68] gt,#cx [30] contact,center [29] #custserv,#contactcenter [20] predictive,behavioral [19] here,gt [18] behavioral,routing [17] gt,#pbr [17] #pbr,#cx Top Word Pairs in Tweet in G9:
[14] #cx,#custserv [9] #business,#cx [9] #custserv,#washingtondc [8] #summitdc19,#business [6] kate,nasser [5] people,skills [5] skills,coach [5] customer,service [5] treat,people [5] people,respect Top Word Pairs in Tweet in G10:
[7] capterra,softwareadvice [7] softwareadvice,softwaresuggest [7] softwaresuggest,getapp [7] getapp,getapp_custserv [7] getapp_custserv,betalist [7] betalist,businessinsider [6] businessinsider,saasinvaders [6] saasinvaders,financesonline [5] listed,capterra [3] average,handle Top Replied-To in Entire Graph:
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Top Mentioned in Entire Graph:
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Top Tweeters in Entire Graph:
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