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#cx_2021-04-18_16-48-42.xlsx (experimental version)
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From:
NodeXLExcelAutomator
Uploaded on:
April 19, 2021
Short Description:
#cx via NodeXL https://bit.ly/3x6kwDS
@enricomolinari
@chidambara09
@godfrey_g_
@softclouds
@billquiseng
@pyscalellc
@stephaniethum
@cxtodaynews
@cmswire
@crm

Top hashtags:
#cx
#javascript
#nocode
#lowcode
#cybersecurity
#nodejs
#github
#hclswlobp
#100daysofcode
#ai

Description:
Description
The graph represents a network of 3,966 Twitter users whose tweets in the requested range contained "#cx", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Monday, 19 April 2021 at 00:00 UTC.

The requested start date was Sunday, 18 April 2021 at 00:01 UTC and the maximum number of days (going backward) was 14.

The maximum number of tweets collected was 7,500.

The tweets in the network were tweeted over the 4-day, 7-hour, 30-minute period from Tuesday, 13 April 2021 at 16:30 UTC to Sunday, 18 April 2021 at 00:00 UTC.

Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.

There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".

The graph is directed.

The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.

The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.


Author Description


Overall Graph Metrics
Vertices : 3966
Unique Edges : 4181
Edges With Duplicates : 10755
Total Edges : 14936
Number of Edge Types : 5
Mentions : 3182
Tweet : 1978
Retweet : 4122
MentionsInRetweet : 5559
Replies to : 95
Self-Loops : 2041
Reciprocated Vertex Pair Ratio : 0.0399930143206427
Reciprocated Edge Ratio : 0.0769101595298069
Connected Components : 854
Single-Vertex Connected Components : 533
Maximum Vertices in a Connected Component : 2391
Maximum Edges in a Connected Component : 12499
Maximum Geodesic Distance (Diameter) : 16
Average Geodesic Distance : 5.395173
Graph Density : 0.000378691767794221
Modularity : 0.373877
NodeXL Version : 1.0.1.445
Data Import : The graph represents a network of 3,966 Twitter users whose tweets in the requested range contained "#cx", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Monday, 19 April 2021 at 00:00 UTC.

The requested start date was Sunday, 18 April 2021 at 00:01 UTC and the maximum number of days (going backward) was 14.

The maximum number of tweets collected was 7,500.

The tweets in the network were tweeted over the 4-day, 7-hour, 30-minute period from Tuesday, 13 April 2021 at 16:30 UTC to Sunday, 18 April 2021 at 00:00 UTC.

Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.

There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".

Layout Algorithm : The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Graph Source : GraphServerTwitterSearch
Graph Term : #cx
Groups : The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
Edge Color : Edge Weight
Edge Width : Edge Weight
Edge Alpha : Edge Weight
Vertex Radius : Betweenness Centrality

Top Influencers: Top 10 Vertices, Ranked by Betweenness Centrality
Top URLs
Top URLs in Tweet in Entire Graph:
[325] https://successanalytics.blogspot.com/
[172] -
[66] Customer
[38] 2021
[36] blog
[36] external
[35] https://s2.radio.co/s532f0345f/listen
[34] Verint
[32] April
[31] https://securityboulevard.com/2021/04/5-major-reasons-for-why-is-cyber-security-important/

Top URLs in Tweet in G1:
[6] https://productledalliance.com/customer-onboarding-101/
[5] -
[5] https://coactive.com/about/careers/
[5] https://www.searchblox.com/how-to-gain-insight-from-search-analytics/
[4] https://swaay.com/5-ways-to-enhance-customer-experience-at-a-small-business
[4] https://www.polyai.com/ebook-10-reasons-you-should-consider-voice-self-service/?utm_source=linkedin&utm_medium=social&utm_campaign=ebook
[4] 10
[4] reasons
[4] why
[4] https://opsmatters.com/organisations/freshworks

Top URLs in Tweet in G2:
[324] https://successanalytics.blogspot.com/
[31] https://securityboulevard.com/2021/04/5-major-reasons-for-why-is-cyber-security-important/
[30] https://via.socxo.net/4V3aHdrsgLBsNcZ
[26] https://www.techment.com/technology-trend-2021-artificial-intelligence-a-necessity-in-healthcare/
[23] https://towardsdatascience.com/is-your-va-chatbot-protected-from-attacks-1e0fdc3e7d8
[21] https://coruzant.com/customer-experience/separating-cx-from-ex-is-holding-you-back-the-future-is-connected/
[18] https://www.technologyreview.com/2021/04/15/1022895/us-sanctions-russia-positive-hacking/
[10] https://www.amazon.com/Jerry-Ramonyai/e/B08NPZKJ7J/ref=dp_byline_cont_ebooks_1
[9] https://www2.deloitte.com/za/en/pages/digital/articles/Why-digital-transformation-is-no-longer-a-luxury-for-your-business.html
[9] https://data-flair.training/blogs/ai-natural-language-processing/

Top URLs in Tweet in G3:
[35] https://s2.radio.co/s532f0345f/listen
[8] https://www.forbes.com/sites/blakemorgan/2021/04/12/4-ways-customers-dont-want-to-go-back-to-pre-covid-customer-experience/?sh=6a0f44591d17
[6] https://ecxo.org/customer-experience-and-service-management-meeting-along-the-customer-journey/
[5] https://www.linkedin.com/pulse/how-b2b-marketer-pandemic-blake-morgan/
[5] https://twitter.com/Onalytica/status/1382330507741040640
[5] https://www.eglobalis.com/in-the-digital-and-customer-experience-world-there-are-two-lives-before-and-after-covid-19-is-your-company-ready/
[4] https://t.ly/B4qc
[4] http://customerservicedaily.com
[3] https://katenasser.com/irresistible-customer-experience-service-people-skills/#.YHRZpGC_X9Q.twitter
[3] https://www.amazon.com.mx/Actitud-basta-satisfacci%C3%B3n-retenci%C3%B3n-clientes-ebook/dp/B08NFCDFR9/ref=sr_1_1?__mk_es_MX=%C3%85M%C3%85%C5%BD%C3%95%C3%91&dchild=1&keywords=la+actitud+no+basta&qid=1605633801&sr=8-1

Top URLs in Tweet in G4:
[18] https://einstein.digitalhumans.com/
[7] https://www.bcg.com/publications/2021/strategies-for-building-hr-function-of-future
[7] https://www.mckinsey.com/business-functions/operations/our-insights/calculating-complexity-maximizing-the-value-of-customization?cid=soc-web
[5] https://www.extractable.com/ten-things-your-credit-union-members-wont-tell-you/
[4] https://www.helpnetsecurity.com/2021/04/15/aml-compliance-fraud-strategies/?utm_content=162539884&utm_medium=social&utm_source=twitter&hss_channel=tw-2581787594
[3] https://www.mckinsey.com/business-functions/digital-mckinsey/our-insights/the-four-pillars-of-distinctive-customer-journeys
[3] https://econsultancy.com/customer-experience-cx-meaning/
[3] https://bit.ly/3a5gQID
[3] https://bit.ly/3s0sydB
[3] https://www.mckinsey.com/featured-insights/the-next-normal/shopping

Top URLs in Tweet in G5:
[4] https://customerthink.com/grow-customer-loyalty-with-customer-experience-how-to-make-and-sell-the-secret-sauce/
[4] https://www.callcentrehelper.com/one-persistent-conversation-with-your-customers-170680.htm
[3] https://www.cmswire.com/customer-experience/the-differences-between-customer-service-experience-and-excellence/
[3] https://customerthink.com/cx-efficiency-in-the-contact-center-are-you-asking-the-right-questions/
[3] https://www.callcentrehelper.com/steps-digital-first-contact-centre-strategy-167898.htm
[2] https://www.cxtoday.com/contact-centre/predictive-and-real-time-analytics-cx-today-expert-round-table/
[2] https://www.cxtoday.com/contact-centre/reimagining-cx-with-five9-and-metrigy/
[2] https://www.nojitter.com/contact-center-customer-experience/no-jitter-roll-automated-ivr-testing-chat-workflow
[2] https://www.nojitter.com/contact-center-customer-experience/put-self-service-top-your-cx-priority-list
[2] https://www.metrigy.com/portfolio_page/artificial-intelligence-for-improved-cx/

Top URLs in Tweet in G6:
[3] https://www.gregkihlstrom.com/versionnextnow?utm_content=bufferb83c4&utm_medium=social&utm_source=twitter.com&utm_campaign=buffer
[3] https://www.forbes.com/sites/forbesagencycouncil/2019/08/05/optimizing-the-customer-experience-with-artificial-intelligence/?sh=6e54b4305958&utm_content=buffer75265&utm_medium=social&utm_source=twitter.com&utm_campaign=buffer
[2] https://www.oracle.com/news/connect/the-vermont-country-store-flourishes.html?source=:so:tw:or:awr:ocorp:::&SC=:so:tw:or:awr:ocorp:::&pcode=
[2] https://martechseries.com/mts-insights/staff-writers/balancing-your-customer-experience-and-employee-experience-in-2021/?utm_content=buffer601bc&utm_medium=social&utm_source=twitter.com&utm_campaign=buffer
[2] https://www.cmswire.com/customer-experience/improve-the-human-element-of-your-cx-for-more-emotional-connections/?utm_content=buffer0e2dc&utm_medium=social&utm_source=twitter.com&utm_campaign=buffer
[2] https://www.oracle.com/events/virtual-summits/cloud-cx/manufacturing-insights/?source=:so:tw:or:dg:ocx:::&SC=:so:tw:or:dg:ocx:::&pcode=
[2] https://www.oracle.com/cx/
[2] https://www.oracle.com/cx/service/solutions/contact-center/
[1] https://smartercx.com/how-loyalty-programs-drive-customer-relationships-experience-tv-episode-9-featuring-clay-walton-house-from-pk/
[1] https://perkinsaccess.org/knowledge-center/blindspot-reaching-the-forgotten-digital-audience/?utm_source=katie-twitter&utm_medium=social&utm_campaign=blindspot

Top URLs in Tweet in G7:
[18] -
[18] Customer
[7] https://www.constellationr.com/blog-news/2021-supernova-award-applications-are-open
[7] https://event.on24.com/eventRegistration/EventLobbyServlet?target=reg20.jsp&partnerref=OnDemand&eventid=3042164&sessionid=1&key=9060858DE6FD1FDBD4E377975C96AFD7®Tag=&V2=false&sourcepage=register
[3] https://contentsquare.com/blog/contentsquare-and-qualtrics-deepen-partnership-to-improve-digital-results-at-scale/
[2] https://www.ventanaresearch.com/viewpoint/marketing/business_resilience_in_digital_commerce?utm_campaign=Expertise
[2] Innovation
[2] https://content.verint.com/Rethinking-Customer-Engagement?utm_campaign=Expertise
[2] https://tinyurl.com/kmh8hm4e
[2] https://twitter.com/Contentsquare/status/1381630792598745095/photo/1

Top URLs in Tweet in G8:
[10] https://www.talkwalker.com/fr/blog/tendances-de-consommation-des-francais
[4] https://comarketing-news.fr/experience-client-pourquoi-le-paiement-est-devenu-un-facteur-cle/
[3] https://pivotpointsolutions.net/2019/06/10/nps-on-nps/
[3] https://www.mcfactory.fr/actualites/information-produit-un-consommateur-bien-renseigne-est-un-client-gagne/
[3] https://www.brandwatch.com/fr/guides/digital-consumer-intelligence-maturity-model/view/?utm_source=insights&utm_medium=email&utm_campaign=DCI-Maturity-Model-Guide&mkt_tok=NDYxLVJLSy01MTgAAAF8dETvXvmb-8VDOHgCI8-Ya78bpCHjZSHK7kDKcIuKepk84VQjn-4DJFUokEKADm9n7p2g-AkjGnNw7SyCh_hQgjfCzqXminQci4Coy9Rm5if0
[2] https://pivotpointsolutions.net/2011/03/07/customer-service-principles-are-meaningless/
[2] https://pivotpointsolutions.net/2020/08/24/fixing-communication-monologues-vs-dialogues/
[2] https://pivotpointsolutions.net/2017/07/18/growing-a-customer-success-organization/
[2] https://pivotpointsolutions.net/2012/09/17/when-the-going-gets-tough-cheat/
[2] https://pivotpointsolutions.net/2020/05/12/pandemic-selling-what-buyers-want/

Top URLs in Tweet in G9:
[2] https://webhelp.com/fr/news/accord-entre-microsoft-et-webhelp-en-egypte/
[2] https://twitter.com/IvanK_NH/status/1382374951165038599
[1] https://www.messagepoint.com/resources/ensuring-the-accuracy-and-quality-of-complex-regulated-documents/
[1] https://attendify.co/annual-customer-experience-for-financial-services-lDI8yku
[1] https://www.cxfinancialservices.com/
[1] https://www.genesys.com/blog/post/understanding-and-evaluating-composable-cx-platforms
[1] https://www.genesys.com/blog/post/the-2021-genesys-customer-innovation-awards?utm_campaign=blog&utm_medium=organicsocial&utm_source=twitter
[1] https://www.genesys.com/blog/post/ttec-5-ways-to-navigate-the-complexity-of-digital-transformation?utm_campaign=blog&utm_medium=organicsocial&utm_source=twitter
[1] https://okt.to/zX51DK
[1] https://okt.to/SyDoKN

Top URLs in Tweet in G10:
[1] https://community.adobe.com/t5/download-install/can-t-update-creative-cloud-desktop-error-507/m-p/11280483
[1] https://whatsnext.nuance.com/enterprise/cx-insights-2021-ai-predictions-strategies/
[1] https://www.verticalresponse.com/blog/whens-the-best-time-to-email-the-art-of-email-timing/
[1] https://blog.adobe.com/en/2020/11/02/3-ways-ai-can-help-prevent-brand-fatigue.html?fb_ref=mPmaI9ILRz-Twitter&utm_source=Twitter&utm_medium=ShareButton&utm_campaign=GetSocial
[1] https://dy.si/oaPQD
[1] https://dy.si/7iqoBY
[1] https://dy.si/KvGr5
[1] https://dy.si/yuu852
[1] https://dy.si/7kz8E
[1] https://dy.si/hVZtZ

Top Domains
Top Domains in Tweet in Entire Graph:
[330] blogspot.com
[243] dy.si
[187] okt.to
[183] twitter.com
[112] linkedin.com
[111] pivotpointsolutions.net
[99] socxo.net
[74] forbes.com
[52] cmswire.com
[49] bit.ly

Top Domains in Tweet in G1:
[44] linkedin.com
[39] okt.to
[33] mopinion.com
[31] dy.si
[15] twitter.com
[13] youtube.com
[10] customerthink.com
[9] postbeyond.com
[9] sociabble.com
[9] liveagent.com

Top Domains in Tweet in G2:
[324] blogspot.com
[99] socxo.net
[44] twitter.com
[33] karlsmith.info
[31] securityboulevard.com
[26] techment.com
[24] paradigm-interactions.com
[23] towardsdatascience.com
[22] coruzant.com
[21] technologyreview.com

Top Domains in Tweet in G3:
[62] twitter.com
[35] radio.co
[28] forbes.com
[21] postbeyond.com
[19] dy.si
[18] t.ly
[14] linkedin.com
[11] customerbliss.com
[11] customerthink.com
[11] mycustomer.com

Top Domains in Tweet in G4:
[24] mckinsey.com
[20] bit.ly
[18] digitalhumans.com
[8] thefinancialbrand.com
[7] bcg.com
[7] forbes.com
[6] econsultancy.com
[6] helpnetsecurity.com
[5] extractable.com
[4] twitter.com

Top Domains in Tweet in G5:
[38] ziftsolutions.com
[33] cxtoday.com
[15] okt.to
[14] customerthink.com
[10] callcentrehelper.com
[7] nojitter.com
[4] cmswire.com
[4] cyara.com
[4] ujet.cx
[4] uctoday.com

Top Domains in Tweet in G6:
[62] dy.si
[21] oracle.com
[7] forbes.com
[6] linkedin.com
[4] gregkihlstrom.com
[4] twitter.com
[3] bit.ly
[2] martechseries.com
[2] cmswire.com
[2] seismic.com

Top Domains in Tweet in G7:
[13] ventanaresearch.com
[10] twitter.com
[8] constellationr.com
[8] avaya.com
[7] on24.com
[5] linkedin.com
[5] persistent.com
[4] tinyurl.com
[4] asociaciondec.org
[4] youtube.com

Top Domains in Tweet in G8:
[111] pivotpointsolutions.net
[10] talkwalker.com
[5] scoop.it
[4] comarketing-news.fr
[3] mcfactory.fr
[3] brandwatch.com
[3] lassuranceenmouvement.com
[2] co.uk
[2] hubinstitute.com
[2] socialmediatoday.com

Top Domains in Tweet in G9:
[6] okt.to
[6] twitter.com
[6] linkedin.com
[5] genesys.com
[5] help-desk-migration.com
[2] cxfinancialservices.com
[2] webhelp.com
[2] nelson-hall.com
[2] zoom.us
[2] agilitypr.com

Top Domains in Tweet in G10:
[40] dy.si
[3] merkleinc.com
[3] vrtx.tax
[2] adobe.com
[2] epam.com
[2] vertexinc.com
[1] nuance.com
[1] verticalresponse.com
[1] finextra.com

Top Hashtags
Top Hashtags in Tweet in Entire Graph:
[4685] cx
[1913] javascript
[1844] nocode
[1514] lowcode
[1321] cybersecurity
[1308] nodejs
[1297] github
[1074] hclswlobp
[1072] 100daysofcode
[1048] ai



Top Hashtags in Tweet in G1:
[779] cx
[193] customerexperience
[60] ux
[57] customerservice
[51] marketing
[40] contactcenter
[37] ai
[25] crm
[24] customerfeedback
[21] data

Top Hashtags in Tweet in G2:
[1910] javascript
[1841] nocode
[1507] lowcode
[1313] cybersecurity
[1306] nodejs
[1295] github
[1073] hclswlobp
[1069] 100daysofcode
[939] devops
[877] cx

Top Hashtags in Tweet in G3:
[621] cx
[136] customerexperience
[87] custserv
[49] custexp
[37] customerservice
[25] leadership
[19] cxqotd
[17] employeeexperience
[17] contactcenter
[17] customers

Top Hashtags in Tweet in G4:
[208] cx
[65] fintech
[48] ai
[47] customerexperience
[34] ux
[32] digital
[27] marketing
[26] banking
[23] innovation
[20] finserv

Top Hashtags in Tweet in G5:
[199] cx
[75] ai
[63] contactcenter
[63] customerexperience
[39] virtualagents
[39] customersatisfaction
[26] cxnews
[24] contactcentre
[11] artificialintelligence
[11] automation

Top Hashtags in Tweet in G6:
[164] cx
[20] customerexperience
[19] automation
[13] loyalty
[13] ai
[11] oraclecxsummit
[11] f1
[10] manufacturingindustry
[10] genz
[8] retail

Top Hashtags in Tweet in G7:
[135] cx
[25] customerexperience
[17] experienciadecliente
[16] crm
[13] ccaas
[13] customerexperiencemanagement
[11] cdp
[10] ai
[9] salesforce
[8] influenceurs

Top Hashtags in Tweet in G8:
[157] cx
[111] customersuccess
[19] consommation
[17] retail
[14] digital
[11] assurance
[9] marketing
[5] transfonum
[5] ecommerce
[5] labluxuryandretail

Top Hashtags in Tweet in G9:
[70] cx
[12] customerexperience
[9] cxservices
[7] finserv
[7] data
[6] bpo
[5] custserv
[4] financialservices
[4] adobesummit
[4] digital

Top Hashtags in Tweet in G10:
[60] cx
[13] aep
[13] identityresolution
[5] data
[5] cmo
[5] customerexperience
[4] ecommerce
[3] transformation
[3] fintech
[2] nonprofits

Top Words
Top Words in Tweet in Entire Graph:
[4723] #cx
[1950] #javascript
[1881] #nocode
[1610] customer
[1514] #lowcode
[1358] #cybersecurity
[1308] #nodejs
[1297] #github
[1085] #ai
[1074] #hclswlobp

Top Words in Tweet in G1:
[778] #cx
[249] customer
[193] #customerexperience
[166] experience
[125] customers
[101] more
[87] learn
[74] cx
[69] digital
[67] gt

Top Words in Tweet in G2:
[1947] #javascript
[1878] #nocode
[1507] #lowcode
[1350] #cybersecurity
[1306] #nodejs
[1295] #github
[1073] #hclswlobp
[1069] #100daysofcode
[976] #devops
[914] #cx

Top Words in Tweet in G3:
[623] #cx
[318] customer
[162] experience
[136] #customerexperience
[103] customers
[89] #custserv
[79] join
[74] distinction
[68] more
[59] cx

Top Words in Tweet in G4:
[208] #cx
[65] #fintech
[59] enricomolinari
[54] customer
[48] #ai
[47] #customerexperience
[36] digital
[34] experience
[34] #ux
[32] #digital

Top Words in Tweet in G5:
[199] #cx
[75] #ai
[63] #contactcenter
[63] #customerexperience
[62] customer
[52] cxtodaynews
[43] live
[43] benefits
[41] empowers
[40] increase

Top Words in Tweet in G6:
[164] #cx
[52] customer
[45] oraclecx
[43] experience
[30] oracle
[29] experiences
[29] industry
[28] digital
[25] look
[24] share

Top Words in Tweet in G7:
[135] #cx
[67] customer
[32] experience
[32] avaya
[30] digital
[27] more
[25] learn
[25] #customerexperience
[18] customers
[18] service

Top Words in Tweet in G8:
[157] #cx
[111] #customersuccess
[46] customer
[36] 2021
[22] eficiens_am
[21] anthonyrochand
[19] rebattu
[19] cartes
[19] #consommation
[19] commerce

Top Words in Tweet in G9:
[70] #cx
[28] customer
[14] join
[13] genesys
[12] #customerexperience
[12] zendesk
[11] good
[10] more
[9] experience
[9] microsoft

Top Words in Tweet in G10:
[60] #cx
[31] more
[31] merkle's
[18] experience
[17] customer
[16] transformation
[16] led
[15] courtney
[15] trudeau
[15] integrated

Top Word Pairs
Top Word Pairs in Tweet in Entire Graph:
[1244] #javascript,#github
[1208] #github,#nodejs
[1022] #nodejs,#cybersecurity
[945] #hclswlobp,#nocode
[890] #cybersecurity,#devops
[882] #nocode,#lowcode
[882] #lowcode,#javascript
[521] #devops,#100daysofcode
[486] customer,experience
[432] #lowcode,#mxdp

Top Word Pairs in Tweet in G1:
[89] customer,experience
[82] #cx,#customerexperience
[56] #customerexperience,#cx
[39] learn,more
[26] gt,gt
[21] customer,service
[18] #ux,#cx
[14] #cx,#ux
[13] #cx,#contactcenter
[13] experience,#cx

Top Word Pairs in Tweet in G2:
[1242] #javascript,#github
[1206] #github,#nodejs
[1020] #nodejs,#cybersecurity
[944] #hclswlobp,#nocode
[888] #cybersecurity,#devops
[881] #nocode,#lowcode
[881] #lowcode,#javascript
[520] #devops,#100daysofcode
[431] #lowcode,#mxdp
[431] #mxdp,#100daysofcode

Top Word Pairs in Tweet in G3:
[101] customer,experience
[38] #cx,#customerexperience
[38] scott,mckain
[38] playing,distinction
[38] distinction,radio
[38] radio,join
[37] join,cutting
[37] cutting,edge
[37] edge,ideas
[37] ideas,#cx

Top Word Pairs in Tweet in G4:
[23] customer,experience
[18] interact,#digital
[18] #digital,version
[18] version,#alberteinstein
[18] #alberteinstein,uneeqai
[18] #fintech,#marketing
[17] #cx,#customerexperience
[16] psychological,principles
[16] principles,better
[16] better,#ux

Top Word Pairs in Tweet in G5:
[39] #ai,empowers
[39] empowers,live
[39] live,#virtualagents
[39] #virtualagents,increase
[39] increase,#customersatisfaction
[39] #customersatisfaction,cxtodaynews
[39] cxtodaynews,examines
[39] examines,benefits
[39] benefits,modern
[38] modern,#contactcenter

Top Word Pairs in Tweet in G6:
[22] customer,experience
[22] #cx,practitioners
[22] cx_network,oraclecx
[21] leading,industry
[21] industry,experts
[21] experts,share
[21] share,top
[21] top,tips
[21] tips,ensure
[21] ensure,#cx

Top Word Pairs in Tweet in G7:
[23] customer,experience
[14] learn,more
[14] #cx,#customerexperience
[12] avaya,onecloud
[12] onecloud,#ccaas
[11] #crm,#cx
[11] #customerexperiencemanagement,#experienciadecliente
[10] contentsquare,qualtrics
[10] customer,feedback
[9] demand,webinar

Top Word Pairs in Tweet in G8:
[104] #cx,#customersuccess
[19] rebattu,cartes
[19] cartes,#consommation
[17] customer,experience
[14] #retail,2021
[14] 2021,commerce
[14] commerce,réinventé
[14] réinventé,pandémie
[14] pandémie,rebattu
[14] #consommation,2021

Top Word Pairs in Tweet in G9:
[7] #cx,#customerexperience
[5] customer,engagement
[5] april,21
[5] #cx,#custserv
[5] #custserv,#data
[5] business,join
[4] partnership,kind
[4] kind,genesys
[4] genesys,microsoft
[4] microsoft,joining

Top Word Pairs in Tweet in G10:
[19] more,merkle's
[15] courtney,trudeau
[15] experience,led
[15] read,more
[14] merkle's,courtney
[13] merkury,integrated
[13] integrated,#aep
[13] #aep,read
[13] #identityresolution,platform
[13] platform,enables

Top Replied-To
Top Replied-To in Entire Graph:
@jtwatkin
@stephaniethum
@dgingiss
@rittercomm
@bbva_espana
@bbva
@lyakovet
@billquiseng
@hyken
@onalytica

Top Replied-To in G2:
@lyakovet
@whatsapp
@cocottine2
@fmartelgon
@newtonjsmith

Top Replied-To in G3:
@jtwatkin
@stephaniethum
@billquiseng
@dgingiss
@daznboxing_help
@onalytica
@kkmett
@sueduris
@flagshipwmg
@joshvoc

Top Replied-To in G4:
@gartner
@stephaniethum

Top Replied-To in G5:
@cmswire
@hyken
@agriconomie
@lumentechco

Top Replied-To in G7:
@onalytica
@pamantas
@karenmangia

Top Replied-To in G9:
@limitlessgigcx
@zendesk

Top Replied-To in G10:
@patagonia

Top Mentioned
Top Mentioned in Entire Graph:
@miriamasensi
@mozouine
@successanalytix
@tanguy_lrx
@marinebonduell1
@scanta_io
@davb1
@andrewincontact
@talkdesk
@iainljbrown

Top Mentioned in G1:
@projectarmy
@cartisien
@documentmedia
@rundeck
@mitel_fr
@viewn
@systemware
@talk2tahirkhan
@wenbryant

Top Mentioned in G2:
@miriamasensi
@mozouine
@successanalytix
@tanguy_lrx
@marinebonduell1
@scanta_io
@davb1
@andrewincontact
@sallyeaves
@ingliguori

Top Mentioned in G3:
@stephaniethum
@annettefranz
@billquiseng
@forbes
@hyken
@jtwatkin
@sap_cx
@jennysuedempsey
@customerisfirst
@haraldhenn

Top Mentioned in G4:
@enricomolinari
@mckinsey
@uneeqai
@jimmarous
@sabinevdl
@andi_staub
@jblefevre60
@andy_lucerne
@salz_er
@bcg

Top Mentioned in G5:
@cxtodaynews
@five9
@metrigy
@genefamurphy
@rgareiss
@customerthink
@robscott_uc
@callcentrehelp
@ujetcx
@nojitter

Top Mentioned in G6:
@oraclecx
@cx_network
@cmcgugan
@oracleservcloud
@oracle
@redbullracing
@jsayloriii
@oracle_france
@theagile_world
@zebratechnology

Top Mentioned in G7:
@avaya
@constellationr
@evankirstel
@rwang0
@qualtrics
@contentsquare
@sap
@kdawsonvr
@lizkmiller
@salesforce

Top Mentioned in G8:
@eficiens_am
@anthonyrochand
@jeromemonange
@andy_mcf
@cleliatravaille
@talkwalkerfr
@jeanlucgambey
@matmut
@ornikarassur
@genesysfrance

Top Mentioned in G9:
@microsoft
@nhinsight
@zendesk
@genesys
@ivank_nh
@medallia
@mindtree_ltd
@concentrix
@cxtoronto
@messagepointinc

Top Mentioned in G10:
@merkle
@adobe
@adobesummit
@vertexerin
@creativecloud
@non_profit_pro
@finextra
@lightroom
@dentsuintl
@ableton

Top Tweeters
Top Tweeters in Entire Graph:
@cas_2050001283
@sectest9
@uber_support
@cybersec_feeds
@chidambara09
@o2
@femtech_
@delta
@aaroncuddeback
@evankirstel

Top Tweeters in G1:
@cas_2050001283
@aldoceccarelli
@tvsnext
@ilmessaggeroit
@dogetalist
@lucasoft_co_uk
@mercymkushi
@ygw_71099007
@peterkeates
@jasonsbradshaw

Top Tweeters in G2:
@sectest9
@cybersec_feeds
@chidambara09
@femtech_
@aaroncuddeback
@xaelbot
@codedailybot
@indiatoday
@codernotesbot
@mcdonalds

Top Tweeters in G3:
@rockchristopher
@gordontredgold
@marshacollier
@twilli2861
@forbes
@ideagov
@katenasser
@lightifyco1
@grjenkin
@bobburg

Top Tweeters in G4:
@sudeepkhatri
@fintechna
@le_parisien
@trippbraden
@mashable
@caring_mobile
@mrtallerjerry
@ricardo_ik_ahau
@zdnet
@thomaspower

Top Tweeters in G5:
@tmobile
@entwistletx
@att
@verizon
@google
@subway
@seetalabs
@jay_wyatt
@markplant
@customerthink

Top Tweeters in G6:
@bexxmodd
@jeandoobs
@pitrko
@technojeder
@footlocker
@digitaltransf11
@berrakbiz
@ym78200
@shaynelibby
@cspenn

Top Tweeters in G7:
@evankirstel
@rwang0
@elisaelisa110
@expansioncom
@prqosjdyofn1ylj
@holgermu
@loyalty360
@mjohnsonloyalty
@appitekbot
@bcstrat

Top Tweeters in G8:
@rldi_lamy
@pvynckier
@socialmedia2day
@cbultel_agence
@cathcervoni
@pierrecappelli
@sandroandrine
@robinheed
@anthonyrochand
@bfmbusiness

Top Tweeters in G9:
@markhillary
@bulldogreporter
@acdelion
@zendesk
@tweetpkg
@afigueiredo
@frank_strong
@azure
@ifmparis
@nhinsight

Top Tweeters in G10:
@keithkeller
@finextra
@adobe
@chriseolive
@kevinkennethlau
@creativecloud
@acrobat
@patagonia
@adobesummit
@embedded_guys


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