The graph represents a network of 1,757 Twitter users whose tweets in the requested range contained "custserv", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 28 November 2021 at 03:38 UTC.
The requested start date was Sunday, 28 November 2021 at 01:01 UTC and the maximum number of days (going backward) was 14.
The maximum number of tweets collected was 7,500.
The tweets in the network were tweeted over the 13-day, 6-hour, 11-minute period from Sunday, 14 November 2021 at 01:01 UTC to Saturday, 27 November 2021 at 07:13 UTC.
Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.
There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".
The graph is directed.
The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Author Description
Vertices : 1757
Unique Edges : 1916
Edges With Duplicates : 4400
Total Edges : 6316
Number of Edge Types : 5
Mentions : 1698
Retweet : 839
MentionsInRetweet : 1294
Replies to : 1881
Tweet : 604
Self-Loops : 672
Reciprocated Vertex Pair Ratio : 0.180432020330368
Reciprocated Edge Ratio : 0.305705059203445
Connected Components : 79
Single-Vertex Connected Components : 38
Maximum Vertices in a Connected Component : 879
Maximum Edges in a Connected Component : 3856
Maximum Geodesic Distance (Diameter) : 12
Average Geodesic Distance : 2.794531
Graph Density : 0.000903318065194477
Modularity : 0.327717
NodeXL Version : 1.0.1.447
Data Import : The graph represents a network of 1,757 Twitter users whose tweets in the requested range contained "custserv", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 28 November 2021 at 03:38 UTC.
The requested start date was Sunday, 28 November 2021 at 01:01 UTC and the maximum number of days (going backward) was 14.
The maximum number of tweets collected was 7,500.
The tweets in the network were tweeted over the 13-day, 6-hour, 11-minute period from Sunday, 14 November 2021 at 01:01 UTC to Saturday, 27 November 2021 at 07:13 UTC.
Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.
There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".
Layout Algorithm : The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Graph Source : GraphServerTwitterSearch
Graph Term : custserv
Groups : The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
Edge Color : Edge Weight
Edge Width : Edge Weight
Edge Alpha : Edge Weight
Vertex Radius : Betweenness Centrality
Top Domains
Top Word Pairs in Tweet in Entire Graph:
[407] #cx,#custserv [240] #retail,#custserv [227] #customerexperience,#retail [210] customer,service [188] #hxd,#designthinking [175] top,rating [172] rating,#customerexperience [159] full,name [125] chat,soon [118] order,number Top Word Pairs in Tweet in G1:
[159] full,name [125] chat,soon [117] order,number [112] send,dm [111] sorry,hear [100] name,email [95] please,dm [90] hi,sorry [87] please,send [78] hm_custserv,hi Top Word Pairs in Tweet in G2:
[348] #cx,#custserv [184] #hxd,#designthinking [110] #metacx,#infinitejourneys [93] customer,service [66] #custserv,#custexp [53] #metaxm,#infinitejourneys [50] #custserv,#hxd [47] #ex,#rox [45] #custserv,#ex [43] #custserv,#cx Top Word Pairs in Tweet in G3:
[43] customer,service [30] #custserv,#cx [28] #customerexperience,#customerservice [21] #custserv,chat [20] fastest,hour [20] hour,twitter [19] twitter,#custserv [19] #cx,#cctr [19] #cctr,#callcenter [19] #callcenter,#contactcenter Top Word Pairs in Tweet in G4:
[48] #promoedutech,#influencerpromotion [40] ℹ,#cybersecurity [35] #influencerpromotion,#ai [35] #ai,#iot [35] #iot,#tech [34] #yourplatformwiththeheart,#promoedutech [32] #signup,#thepromoedutechplatform [29] join,#yourpromoedutecheacademy [29] #yourpromoedutecheacademy,visit [29] visit,#yourpromoedutecheshop Top Word Pairs in Tweet in G5:
[20] hm_custserv,hmindia [20] hm_custserv,hm [15] order,id [14] hm,hm_custserv [13] hmindia,hm_custserv [11] received,refund [9] refund,order [8] hmsouthkorea,hm_custserv [8] hm,크리스마스 [8] 크리스마스,트리 Top Word Pairs in Tweet in G6:
[233] #retail,#custserv [227] #customerexperience,#retail [175] top,rating [172] rating,#customerexperience [76] feedback,#customerexperience [16] nsw,top [16] vic,top [10] vic,feedback [8] qld,feedback [7] #customerexperience,#burger Top Word Pairs in Tweet in G7:
[16] customer,service [16] #cx,#custserv [12] daily,conversation [12] conversation,report [12] report,ready [12] ready,#custserv [12] #custserv,nov [7] learn,more [7] orscheln,farm [7] farm,home Top Word Pairs in Tweet in G8:
[10] best,#marketing [10] #marketing,feel [10] feel,marketing [10] marketing,great [10] great,#quote [10] #quote,rubaia276 [10] rubaia276,best [10] best,#business [10] #business,#strategy [10] #strategy,less Top Word Pairs in Tweet in G9:
[23] #cctr,#custserv [19] callcentrehelp,#cctr [16] #cx,#custserv [12] customer,experience [10] contact,centres [10] callcentrehelp,#cx [9] cx,leaders [9] contact,centre [8] customer,service [6] #custexp,#custserv Top Word Pairs in Tweet in G10:
[8] #custserv,#cx [7] #cctr,#custserv [7] #cx,#contactcenter [6] #contactcenter,#customerservice [6] #customerservice,#customersuccess [6] #customersuccess,#customerexperience [6] #customerexperience,#callcenter [3] customer,experience [3] analyst,perspective [3] perspective,kdawsonvr Top Replied-To in Entire Graph:
Top Replied-To in G1:
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Top Replied-To in G10:
Top Mentioned in Entire Graph:
Top Mentioned in G1:
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Top Mentioned in G9:
Top Mentioned in G10:
Top Tweeters in Entire Graph:
Top Tweeters in G1:
Top Tweeters in G2:
Top Tweeters in G3:
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Top Tweeters in G5:
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Top Tweeters in G10: