DellCares, Twitter, 2/27/2021 10:05:54 AM, 249694


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DellCares Twitter NodeXL SNA Map and Report for Saturday, 27 February 2021 at 09:47 UTC
DellCares Twitter NodeXL SNA Map and Report for Saturday, 27 February 2021 at 09:47 UTC
From:
SMRFoundation
Uploaded on:
February 27, 2021
Short Description:
DellCares via NodeXL https://bit.ly/3uN7QAO
@dellcares
@e_meeting
@pheraeannemarie
@inteolof
@miavision
@priyanshubhatar
@dell
@fnkey
@shaanhaider
@michaeldell

Top hashtags:
#custserv
#delltips
#dell
#poorcustomerservice
#badservice
#windowstips
#robots
#useless

Description:
Description
The graph represents a network of 648 Twitter users whose recent tweets contained "DellCares", or who were replied to or mentioned in those tweets, taken from a data set limited to a maximum of 18,000 tweets. The network was obtained from Twitter on Saturday, 27 February 2021 at 09:48 UTC.

The tweets in the network were tweeted over the 7-day, 19-hour, 45-minute period from Friday, 19 February 2021 at 13:57 UTC to Saturday, 27 February 2021 at 09:43 UTC.

Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.

There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".

The graph is directed.

The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.

The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.


Author Description


Overall Graph Metrics
Vertices : 648
Unique Edges : 744
Edges With Duplicates : 1235
Total Edges : 1979
Number of Edge Types : 5
Replies to : 1147
Mentions : 766
Retweet : 28
Tweet : 18
MentionsInRetweet : 20
Self-Loops : 23
Reciprocated Vertex Pair Ratio : 0.219382321618743
Reciprocated Edge Ratio : 0.359825327510917
Connected Components : 2
Single-Vertex Connected Components : 1
Maximum Vertices in a Connected Component : 647
Maximum Edges in a Connected Component : 1978
Maximum Geodesic Distance (Diameter) : 4
Average Geodesic Distance : 2.284967
Graph Density : 0.00273102829774648
Modularity : 0.293435
NodeXL Version : 1.0.1.443
Graph Gallery URL : https://nodexlgraphgallery.org/Pages/Graph.aspx?graphID=249693
Data Import : The graph represents a network of 648 Twitter users whose recent tweets contained "DellCares", or who were replied to or mentioned in those tweets, taken from a data set limited to a maximum of 18,000 tweets. The network was obtained from Twitter on Saturday, 27 February 2021 at 09:48 UTC.

The tweets in the network were tweeted over the 7-day, 19-hour, 45-minute period from Friday, 19 February 2021 at 13:57 UTC to Saturday, 27 February 2021 at 09:43 UTC.

Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.

There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".

Layout Algorithm : The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Graph Source : TwitterSearch
Graph Term : DellCares
Groups : The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
Edge Color : Edge Weight
Edge Width : Edge Weight
Edge Alpha : Edge Weight
Vertex Radius : In-Degree

Top Influencers: Top 10 Vertices, Ranked by Betweenness Centrality
Top URLs
Top URLs in Tweet in Entire Graph:
[171] https://twitter.com/messages/compose?recipient_id=16519133
[2] http://message.so/?linkId=112169062
[2] https://support.microsoft.com/en-us/windows/see-what-s-on-the-start-menu-a8ccb400-ad49-962b-d2b1-93f453785a13
[2] https://blogs.windows.com/windowsexperience/2021/02/17/introducing-the-next-feature-update-to-windows-10-version-21h1/
[2] https://www.dell.com/support/article/en-us/sln129591/system-locks-up-freezes-or-an-error-occurs?lang=en&dgc=SM&cid=546&lid=spr4499627069&linkId=111567326
[2] https://support.microsoft.com/en-us/office/activate-office-5bd38f38-db92-448b-a982-ad170b1e187e?linkId=110616597
[2] https://support.microsoft.com/en-us/help/10587/windows-10-get-help-with-upgrade-installation-errors?linkId=111168271
[2] https://twitter.com/deepakgeos/status/1361986438728835074
[2] https://www.dell.com/support/article/en-us/sln245206/how-to-restore-the-bios-system-setup-defaults-on-a-dell-product?lang=en&dgc=SM&cid=546&lid=spr4483710496&linkId=111169548
[1] https://dellstore.com/

Top URLs in Tweet in G1:
[171] https://twitter.com/messages/compose?recipient_id=16519133
[2] https://support.microsoft.com/en-us/help/10587/windows-10-get-help-with-upgrade-installation-errors?linkId=111168271
[2] https://www.dell.com/support/article/en-us/sln245206/how-to-restore-the-bios-system-setup-defaults-on-a-dell-product?lang=en&dgc=SM&cid=546&lid=spr4483710496&linkId=111169548
[2] https://support.microsoft.com/en-us/office/activate-office-5bd38f38-db92-448b-a982-ad170b1e187e?linkId=110616597
[2] https://www.dell.com/support/article/en-us/sln129591/system-locks-up-freezes-or-an-error-occurs?lang=en&dgc=SM&cid=546&lid=spr4499627069&linkId=111567326
[2] https://blogs.windows.com/windowsexperience/2021/02/17/introducing-the-next-feature-update-to-windows-10-version-21h1/
[2] https://support.microsoft.com/en-us/windows/see-what-s-on-the-start-menu-a8ccb400-ad49-962b-d2b1-93f453785a13
[2] http://message.so/?linkId=112169062
[1] https://us.rival.chat/channels/ff910e50-c0e4-4c56-8498-bc68e2301961?activity=yeqn7tyw&distribution=l-78eac966-00a4-41e9-9e37-4bf3103ace85&sid=Twitter1&linkId=110527417
[1] https://www.dell.com/support/article/en-us/sln85601/?dgc=SM&cid=546&lid=spr4499623212&linkId=111567173

Top URLs in Tweet in G2:
[2] https://twitter.com/deepakgeos/status/1361986438728835074
[1] https://www.dell.com/community/XPS/Dell-XPS-15-7590-false-battery-warning/td-p/7703662
[1] https://www.dell.com/CA
[1] https://honeypot.net/post/dell-is-dead-to-me/

Top URLs in Tweet in G3:
[1] https://delloffers.in/

Top URLs in Tweet in G6:
[1] https://www.dell.com/community/Latitude/Latitude-5510-Low-volume-in-Zoom/td-p/7758417

Top URLs in Tweet in G7:
[1] https://twitter.com/pheraeannemarie/status/1362869045406613512

Top URLs in Tweet in G10:
[1] https://twitter.com/messages/compose?recipient_id=757984223898853376

Top Domains
Top Hashtags
Top Hashtags in Tweet in Entire Graph:
[36] custserv
[11] delltips
[10] dell
[8] poorcustomerservice
[7] badservice
[6] windowstips
[4] robots
[3] useless
[3] windows10
[2] alienware



Top Hashtags in Tweet in G1:
[11] delltips
[7] badservice
[6] windowstips
[3] dell
[3] windows10
[2] windows
[2] updates
[2] battery
[2] bios
[2] dellneighborhood

Top Hashtags in Tweet in G2:
[5] dell
[2] alienware
[2] customerexperience
[2] customerservice
[2] computer
[1] delltechnologies
[1] dellfuturist
[1] mh3021p
[1] webex
[1] zoom

Top Hashtags in Tweet in G6:
[2] delldoesntcare
[1] shouldaboughtamacbook
[1] avoidatallcosts
[1] dell

Top Hashtags in Tweet in G9:
[35] custserv
[1] customer

Top Hashtags in Tweet in G10:
[8] poorcustomerservice
[4] robots
[3] useless
[2] circles
[2] dumbassery
[2] joke
[2] ignorance
[1] 2shits
[1] onlinelearning
[1] shameonyou

Top Words
Top Words in Tweet in Entire Graph:
[671] dellcares
[617] message
[536] direct
[469] private
[462] help
[412] re
[410] assist
[393] glad
[383] initiate
[377] dell

Top Words in Tweet in G1:
[609] message
[529] direct
[467] private
[439] help
[408] re
[393] glad
[392] assist
[382] initiate
[343] dellcares
[338] assistance

Top Words in Tweet in G2:
[98] dellcares
[92] dell
[18] laptop
[17] service
[15] customer
[12] care
[12] support
[10] dellcarespro
[9] know
[8] really

Top Words in Tweet in G3:
[102] cobalt
[67] dellcares
[63] michaeldell
[53] doing
[53] work
[51] thousands
[51] kids
[51] forced
[51] mines
[51] drc

Top Words in Tweet in G4:
[54] dellcares
[32] dell
[17] support
[16] team
[15] dell_in
[14] looping
[14] look
[14] concern
[13] regret
[13] laptop

Top Words in Tweet in G5:
[5] dell
[3] michaeldell
[3] dellcares
[3] dellcarespro
[3] careersatdell
[3] dellsmbus
[3] joebiden
[3] washingtonpost
[3] cnnbrk
[3] cnbc

Top Words in Tweet in G6:
[24] dellcares
[10] dell
[9] delluk
[6] laptop
[5] help
[5] hours
[5] issue
[4] spent
[4] old
[4] back

Top Words in Tweet in G7:
[3] gt
[2] dellcares
[2] applesupport
[2] image

Top Words in Tweet in G8:
[9] dellcares
[7] hp
[6] dell
[5] lenovo
[5] asus
[5] intel
[4] activision
[4] callofduty
[4] microsoft
[4] nvidia

Top Words in Tweet in G9:
[40] dellcares
[35] #custserv
[33] immarkbernhardt
[33] toister
[29] dell
[24] emilyrose780
[24] marshacollier
[21] markc_avgi
[19] twieberneit
[19] windows

Top Words in Tweet in G10:
[10] dellcares
[8] #poorcustomerservice
[4] take
[4] #robots
[3] curryspcworld
[3] #useless
[2] dell
[2] listen
[2] going
[2] around

Top Word Pairs
Top Word Pairs in Tweet in Entire Graph:
[516] direct,message
[401] private,direct
[381] glad,assist
[379] initiate,private
[375] message,glad
[328] require,help
[327] help,initiate
[309] re,looking
[308] see,re
[262] hi,see

Top Word Pairs in Tweet in G1:
[513] direct,message
[400] private,direct
[381] glad,assist
[379] initiate,private
[375] message,glad
[327] require,help
[327] help,initiate
[309] re,looking
[308] see,re
[262] hi,see

Top Word Pairs in Tweet in G2:
[26] dell,dellcares
[16] dellcares,dell
[7] dellcares,dellcarespro
[7] customer,service
[4] months,ago
[3] phone,calls
[3] tech,support
[3] dellcares,team
[3] multiple,times
[3] dell,care

Top Word Pairs in Tweet in G3:
[60] dellcares,michaeldell
[51] thousands,kids
[51] kids,forced
[51] forced,work
[51] work,cobalt
[51] cobalt,mines
[51] mines,drc
[51] drc,maimed
[51] maimed,killed
[51] killed,doing

Top Word Pairs in Tweet in G4:
[14] looping,support
[14] support,team
[14] team,dellcares
[14] dellcares,look
[14] look,concern
[13] concern,assist
[13] assist,further
[7] dell_in,dell
[6] regret,inconvenience
[6] inconvenience,caused

Top Word Pairs in Tweet in G5:
[3] michaeldell,dell
[3] dellcares,dellcarespro
[3] dellcarespro,careersatdell
[3] careersatdell,dellsmbus
[3] dellsmbus,joebiden
[3] joebiden,washingtonpost
[3] washingtonpost,cnnbrk
[3] cnnbrk,cnbc
[3] cnbc,wsj
[3] wsj,cnni

Top Word Pairs in Tweet in G6:
[6] delluk,dellcares
[3] dellcares,team
[3] hope,issue
[3] issue,resolved
[3] resolved,timely
[3] timely,manner
[3] manner,dell
[3] dell,uk
[2] michaeldell,eliasatdell
[2] eliasatdell,karenhquintos

Top Word Pairs in Tweet in G7:
[2] gt,gt

Top Word Pairs in Tweet in G8:
[5] hp,asus
[4] activision,callofduty
[4] callofduty,microsoft
[4] microsoft,nvidia
[4] nvidia,nvidiageforce
[4] nvidiageforce,intel
[4] asus,lenovo
[4] lenovo,dellcares
[3] dellcares,dell
[3] intel,hp

Top Word Pairs in Tweet in G9:
[27] dellcares,dell
[25] toister,dellcares
[18] immarkbernhardt,toister
[17] emilyrose780,immarkbernhardt
[14] dell,windows
[13] twieberneit,markc_avgi
[13] markc_avgi,emilyrose780
[11] immarkbernhardt,dellcares
[7] marshacollier,twieberneit
[6] marshacollier,emilyrose780

Top Word Pairs in Tweet in G10:
[4] #robots,#poorcustomerservice
[2] dellcares,#useless
[2] #useless,#robots
[2] #poorcustomerservice,listen
[2] listen,going
[2] going,around
[2] around,#circles
[2] #circles,#dumbassery
[2] dellcares,take
[2] take,talk

Top Replied-To
Top Replied-To in Entire Graph:
@dellcares
@junaid87405399
@marshacollier
@dell
@michaeldell
@ksatishnair
@debajyo28048483
@toister
@amandelta1019
@rmathis2566

Top Replied-To in G1:
@dellcares
@junaid87405399
@debajyo28048483
@ksatishnair
@strixtle
@harshch92862755
@rmathis2566
@amandelta1019
@priyanshubhatar
@sethshakti

Top Replied-To in G2:
@dellcares
@dell
@michaeldell
@jagograhakjago
@dancunill
@datedjidula
@g5war
@rvvagabond
@jaredlwood
@sjkilleen

Top Replied-To in G3:
@dellcares
@dell
@politicsorange
@marcelmcclinton

Top Replied-To in G4:
@dellcares
@dell_in
@knowshreyansh_
@michaeldell
@govindkuber
@ranjitk52725259
@manishp79938348
@spradeep1984
@mohakmeet
@rmullick

Top Replied-To in G5:
@michaeldell

Top Replied-To in G6:
@dellcares
@delluk
@michaeldell
@wix
@dave_wembley
@ratnara26017291
@theonlyrobinson

Top Replied-To in G7:
@tesla
@dellcares

Top Replied-To in G8:
@dellcares
@fnkey
@shaanhaider
@nitink97787070
@tawnyteuton

Top Replied-To in G9:
@marshacollier
@toister
@markc_avgi
@immarkbernhardt
@emilyrose780
@twieberneit
@dellcares
@john_westra
@gregortbach

Top Replied-To in G10:
@dellcares
@curryspcworld
@mmk88981776

Top Mentioned
Top Mentioned in Entire Graph:
@dellcares
@dell
@michaeldell
@immarkbernhardt
@toister
@emilyrose780
@windows
@markc_avgi
@twieberneit

Top Mentioned in G1:
@dellcares
@inuthdotcom
@ctatech
@alienwaretech
@dellcarespro
@delloutlet
@franktdk23
@delcares
@luiz_valentim
@yash67183617

Top Mentioned in G2:
@dellcares
@dell
@dellcarespro
@bluedart_
@delloutlet
@alienware
@inuthdotcom
@ctatech
@reliancedigital
@delltechindia

Top Mentioned in G3:
@michaeldell
@dellcares
@dell
@nisha_73
@ih8evrybdy

Top Mentioned in G4:
@dellcares
@dell
@dell_in
@delltech
@michaeldell
@dellspain

Top Mentioned in G5:
@dell
@dellcares
@dellcarespro
@careersatdell
@dellsmbus
@joebiden
@washingtonpost
@cnnbrk
@cnbc
@wsj

Top Mentioned in G6:
@dellcares
@delluk
@karenhquintos
@eliasatdell
@jamilatdell
@timgriffatdell
@windows
@dell
@ikeauk
@wix

Top Mentioned in G7:
@applesupport
@elonmusk
@dellcares
@michaeldell
@google
@sundarpichai
@kateebrandt
@tim_cook
@lisapjackson

Top Mentioned in G8:
@hp
@dellcares
@lenovo
@asus
@activision
@callofduty
@microsoft
@nvidia
@nvidiageforce
@intel

Top Mentioned in G9:
@dellcares
@immarkbernhardt
@dell
@toister
@emilyrose780
@markc_avgi
@twieberneit
@windows
@marshacollier

Top Mentioned in G10:
@dellcares
@curryspcworld
@dell

Top Tweeters
Top Tweeters in Entire Graph:
@applesupport
@shieldvoc
@aajtak
@bbcnews
@microsofthelps
@nytimes
@marshacollier
@cnbc
@washingtonpost
@windows

Top Tweeters in G1:
@microsofthelps
@dellcares
@cutefont
@forakin
@strixtle
@getyourefund
@ellisfan14
@_tcandido
@mspoweruser
@actually_tina

Top Tweeters in G2:
@aajtak
@navbharattimes
@cnbc_awaaz
@crusaderproject
@dellcarespro
@dell
@poles72
@reliancedigital
@bluedartcares
@bluedart_

Top Tweeters in G3:
@acoupleokooks
@ih8evrybdy
@iuxlight
@demo1itions
@marcelmcclinton
@river7_7
@blondej00nie
@joouurdaan
@michaeldell
@emma_vegan_mua

Top Tweeters in G4:
@dell_in
@dellspain
@frankyjmoreno
@delltech
@bharat400053
@berfs1
@mochizou_ai
@rkgupta535
@manishp79938348
@theakshaytyagi

Top Tweeters in G5:
@bbcnews
@nytimes
@cnbc
@washingtonpost
@abc
@cnn
@wsj
@cnni
@cnnbrk
@humanesociety

Top Tweeters in G6:
@wix
@techradar
@zoom_us
@frannystash
@delluk
@ikeauk
@dave_wembley
@beishenov
@theonlyrobinson
@karenhquintos

Top Tweeters in G7:
@applesupport
@google
@pheraeannemarie
@fbi
@elonmusk
@surgeon_general
@cfoperations
@tesla
@canantifraud
@cybercentre_ca

Top Tweeters in G8:
@fnkey
@shaanhaider
@lenovo
@hp
@huawei
@acer
@microsoft
@callofduty
@intel
@nvidiageforce

Top Tweeters in G9:
@marshacollier
@windows
@john_westra
@markc_avgi
@immarkbernhardt
@gregortbach
@twieberneit
@toister
@emilyrose780

Top Tweeters in G10:
@shieldvoc
@teamknowhowuk
@curryspcworld
@mmk88981776


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