"What Does Great Customer Experience Look Like Today", Twitter, 4/16/2020 1:39:39 PM, 225110


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"What Does Great Customer Experience Look Like Today" Twitter NodeXL SNA Map and Report for Thursday
"What Does Great Customer Experience Look Like Today" Twitter NodeXL SNA Map and Report for Thursday
From:
SMRFoundation
Uploaded on:
April 16, 2020
Short Description:
"What Does Great Customer Experience Look Like Today" via NodeXL https://bit.ly/2VbVOB2
@enricomolinari
@cmswire
@gvalan
@archonsec
@fogle_shane
@debbieszumylo
@grjenkin
@cybersecurityn8
@sectest9
@keesmanmatthijs

Top hashtags:
#customerexperience
#cx
#technology
#ux

Description:
Description
The graph represents a network of 81 Twitter users whose recent tweets contained ""What Does Great Customer Experience Look Like Today"", or who were replied to or mentioned in those tweets, taken from a data set limited to a maximum of 5,000 tweets. The network was obtained from Twitter on Thursday, 16 April 2020 at 13:14 UTC.

The tweets in the network were tweeted over the 1-day, 15-hour, 9-minute period from Tuesday, 14 April 2020 at 15:21 UTC to Thursday, 16 April 2020 at 06:30 UTC.

There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".

The graph is directed.

The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.

The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.


Author Description


Overall Graph Metrics
Vertices : 81
Unique Edges : 308
Edges With Duplicates : 87
Total Edges : 395
Number of Edge Types : 5
Tweet : 25
MentionsInRetweet : 307
Mentions : 48
Replies to : 2
Retweet : 13
Self-Loops : 25
Reciprocated Vertex Pair Ratio : 0.0327868852459016
Reciprocated Edge Ratio : 0.0634920634920635
Connected Components : 20
Single-Vertex Connected Components : 15
Maximum Vertices in a Connected Component : 50
Maximum Edges in a Connected Component : 361
Maximum Geodesic Distance (Diameter) : 5
Average Geodesic Distance : 2.093738
Graph Density : 0.0486111111111111
Modularity : 0.461248
NodeXL Version : 1.0.1.430
Data Import : The graph represents a network of 81 Twitter users whose recent tweets contained ""What Does Great Customer Experience Look Like Today"", or who were replied to or mentioned in those tweets, taken from a data set limited to a maximum of 5,000 tweets. The network was obtained from Twitter on Thursday, 16 April 2020 at 13:14 UTC.

The tweets in the network were tweeted over the 1-day, 15-hour, 9-minute period from Tuesday, 14 April 2020 at 15:21 UTC to Thursday, 16 April 2020 at 06:30 UTC.

There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".

Layout Algorithm : The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Graph Source : TwitterSearch
Graph Term : "What Does Great Customer Experience Look Like Today"
Groups : The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
Edge Color : Edge Weight
Edge Width : Edge Weight
Edge Alpha : Edge Weight
Vertex Radius : In-Degree

Top Influencers: Top 10 Vertices, Ranked by Betweenness Centrality
Top URLs
Top URLs in Tweet in Entire Graph:
[24] https://www.cmswire.com/customer-experience/what-does-great-customer-experience-look-like-today-giving-customers-peace-of-mind/?utm_content=126145418&utm_medium=social&utm_source=twitter&hss_channel=tw-38306887
[21] https://www.cmswire.com/customer-experience/what-does-great-customer-experience-look-like-today-giving-customers-peace-of-mind/
[6] https://twinybots.ch/
[2] https://www.cmswire.com/customer-experience/what-does-great-customer-experience-look-like-today-giving-customers-peace-of-mind/?utm_source=t.co
[2] http://dlvr.it/RTm6ZJ
[1] https://cmswire.com/customer-experience/what-does-great-customer-experience-look-like-today-giving-customers-peace-of-mind/
[1] https://www.cmswire.com/customer-experience/what-does-great-customer-experience-look-like-today-giving-customers-peace-of-mind/?utm_content=126292844&utm_medium=social&utm_source=twitter&hss_channel=tw-195755873
[1] https://fintechzoom.com/fintech-news-mobile-banking/what-does-great-customer-experience-look-like-today-giving-customers-peace-of-mind/
[1] https://www.cmswire.com/customer-experience/what-does-great-customer-experience-look-like-today-giving-customers-peace-of-mind/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss
[1] http://dlvr.it/RTnBv8

Top URLs in Tweet in G1:
[17] https://www.cmswire.com/customer-experience/what-does-great-customer-experience-look-like-today-giving-customers-peace-of-mind/?utm_content=126145418&utm_medium=social&utm_source=twitter&hss_channel=tw-38306887

Top URLs in Tweet in G2:
[1] https://www.cmswire.com/customer-experience/what-does-great-customer-experience-look-like-today-giving-customers-peace-of-mind/

Top URLs in Tweet in G3:
[6] https://www.cmswire.com/customer-experience/what-does-great-customer-experience-look-like-today-giving-customers-peace-of-mind/
[4] https://twinybots.ch/
[4] https://www.cmswire.com/customer-experience/what-does-great-customer-experience-look-like-today-giving-customers-peace-of-mind/?utm_content=126145418&utm_medium=social&utm_source=twitter&hss_channel=tw-38306887
[1] http://dlvr.it/RTmnxc
[1] https://www.cmswire.com/customer-experience/what-does-great-customer-experience-look-like-today-giving-customers-peace-of-mind/?utm_source=dlvr.it&utm_medium=twitter&utm_campaign=cm&utm_content=all-articles-rss
[1] http://dlvr.it/RTnBv8
[1] https://www.cmswire.com/customer-experience/what-does-great-customer-experience-look-like-today-giving-customers-peace-of-mind/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss
[1] https://fintechzoom.com/fintech-news-mobile-banking/what-does-great-customer-experience-look-like-today-giving-customers-peace-of-mind/

Top URLs in Tweet in G4:
[4] https://www.cmswire.com/customer-experience/what-does-great-customer-experience-look-like-today-giving-customers-peace-of-mind/
[2] https://www.cmswire.com/customer-experience/what-does-great-customer-experience-look-like-today-giving-customers-peace-of-mind/?utm_source=t.co
[2] http://dlvr.it/RTm6ZJ
[1] https://cmswire.com/customer-experience/what-does-great-customer-experience-look-like-today-giving-customers-peace-of-mind/
[1] https://www.cmswire.com/customer-experience/what-does-great-customer-experience-look-like-today-giving-customers-peace-of-mind/?utm_content=126292844&utm_medium=social&utm_source=twitter&hss_channel=tw-195755873
[1] https://www.cmswire.com/customer-experience/what-does-great-customer-experience-look-like-today-giving-customers-peace-of-mind/?utm_content=126157433&utm_medium=social&utm_source=twitter&hss_channel=tw-123378002

Top URLs in Tweet in G5:
[10] https://www.cmswire.com/customer-experience/what-does-great-customer-experience-look-like-today-giving-customers-peace-of-mind/

Top URLs in Tweet in G6:
[1] https://www.cmswire.com/customer-experience/what-does-great-customer-experience-look-like-today-giving-customers-peace-of-mind/?utm_content=126145418&utm_medium=social&utm_source=twitter&hss_channel=tw-38306887

Top URLs in Tweet in G7:
[1] https://twinybots.ch/
[1] https://www.cmswire.com/customer-experience/what-does-great-customer-experience-look-like-today-giving-customers-peace-of-mind/?utm_content=126145418&utm_medium=social&utm_source=twitter&hss_channel=tw-38306887

Top URLs in Tweet in G8:
[1] https://twinybots.ch/
[1] https://www.cmswire.com/customer-experience/what-does-great-customer-experience-look-like-today-giving-customers-peace-of-mind/?utm_content=126145418&utm_medium=social&utm_source=twitter&hss_channel=tw-38306887

Top Domains
Top Domains in Tweet in Entire Graph:
[52] cmswire.com
[6] twinybots.ch
[4] dlvr.it
[1] fintechzoom.com

Top Domains in Tweet in G1:
[17] cmswire.com

Top Domains in Tweet in G2:
[1] cmswire.com

Top Domains in Tweet in G3:
[12] cmswire.com
[4] twinybots.ch
[2] dlvr.it
[1] fintechzoom.com

Top Domains in Tweet in G4:
[9] cmswire.com
[2] dlvr.it

Top Domains in Tweet in G5:
[10] cmswire.com

Top Domains in Tweet in G6:
[1] cmswire.com

Top Domains in Tweet in G7:
[1] twinybots.ch
[1] cmswire.com

Top Domains in Tweet in G8:
[1] twinybots.ch
[1] cmswire.com

Top Hashtags
Top Hashtags in Tweet in Entire Graph:
[42] customerexperience
[20] cx
[17] technology
[13] ux
[5] customers
[5] haven
[3] fintech
[3] regtech
[2] ai
[2] iot



Top Hashtags in Tweet in G1:
[17] customerexperience
[17] cx
[17] technology

Top Hashtags in Tweet in G2:
[2] ai
[2] iot
[1] exchangestrong
[1] great
[1] experience
[1] today
[1] bigdata
[1] digital
[1] twitter
[1] healthcare

Top Hashtags in Tweet in G3:
[9] customerexperience
[5] ux
[2] customers
[2] haven
[1] cxm
[1] cx
[1] mobielonly
[1] wealthtech
[1] regtech
[1] fintech

Top Hashtags in Tweet in G4:
[3] customerexperience
[2] cx
[1] pandemic
[1] customerjourney
[1] customersatisfaction
[1] contactcenter
[1] ccaas
[1] cloud
[1] tech

Top Hashtags in Tweet in G5:
[5] customerexperience
[3] customers
[3] haven
[2] regtech
[2] fintech

Top Hashtags in Tweet in G6:
[4] customerexperience
[4] ux

Top Hashtags in Tweet in G7:
[2] customerexperience
[2] ux

Top Hashtags in Tweet in G8:
[2] customerexperience
[2] ux

Top Words
Top Words in Tweet in Entire Graph:
[197] Words in Sentiment List#1: Positive
[2] Words in Sentiment List#2: Negative
[0] Words in Sentiment List#3: Angry/Violent
[1200] Non-categorized Words
[1399] Total Words
[72] look
[70] today
[69] great
[55] customer
[51] experience

Top Words in Tweet in G1:
[17] great
[17] #customerexperience
[17] look
[17] today
[17] #cx
[17] #technology
[17] cmswire
[17] gvalan
[17] drhiot
[17] fogle_shane

Top Words in Tweet in G2:
[12] docassar
[12] nodexl
[12] dahl_consult
[12] spnlocal
[12] antgrasso
[12] lindagrass0
[12] grattongirl
[12] nonyabinis
[12] thenathanone
[12] enricomolinari

Top Words in Tweet in G3:
[15] great
[15] look
[15] today
[14] customer
[14] experience
[14] giving
[14] customers
[14] peace
[14] mind
[9] #customerexperience

Top Words in Tweet in G4:
[10] customer
[10] today
[10] customers
[10] peace
[10] mind
[9] great
[9] experience
[9] look
[9] giving
[6] cmswire

Top Words in Tweet in G5:
[11] great
[11] customer
[11] experience
[11] look
[11] today
[11] giving
[11] customers
[11] peace
[11] mind
[8] #customerexperience

Top Words in Tweet in G6:
[4] great
[4] customer
[4] experience
[4] look
[4] today
[4] giving
[4] customers
[4] peace
[4] mind
[4] #customerexperience

Top Words in Tweet in G7:
[2] great
[2] customer
[2] experience
[2] look
[2] today
[2] giving
[2] customers
[2] peace
[2] mind
[2] #customerexperience

Top Words in Tweet in G8:
[2] great
[2] customer
[2] experience
[2] look
[2] today
[2] giving
[2] customers
[2] peace
[2] mind
[2] #customerexperience

Top Word Pairs
Top Word Pairs in Tweet in Entire Graph:
[69] look,today
[51] great,customer
[51] customer,experience
[51] experience,look
[43] customers,peace
[43] peace,mind
[42] today,giving
[42] giving,customers
[23] mind,#customerexperience
[18] great,#customerexperience

Top Word Pairs in Tweet in G1:
[17] great,#customerexperience
[17] #customerexperience,look
[17] look,today
[17] today,#cx
[17] #cx,#technology
[17] #technology,cmswire
[17] cmswire,gvalan
[17] gvalan,drhiot
[17] drhiot,fogle_shane
[17] fogle_shane,drjdrooghaag

Top Word Pairs in Tweet in G2:
[12] docassar,nodexl
[12] nodexl,dahl_consult
[12] dahl_consult,spnlocal
[12] spnlocal,antgrasso
[12] antgrasso,lindagrass0
[12] lindagrass0,grattongirl
[12] grattongirl,nonyabinis
[12] nonyabinis,thenathanone
[12] thenathanone,enricomolinari
[12] enricomolinari,onreact

Top Word Pairs in Tweet in G3:
[15] look,today
[14] great,customer
[14] customer,experience
[14] experience,look
[14] today,giving
[14] giving,customers
[14] customers,peace
[14] peace,mind
[6] mind,#customerexperience
[3] mind,#ux

Top Word Pairs in Tweet in G4:
[10] customers,peace
[10] peace,mind
[9] great,customer
[9] customer,experience
[9] experience,look
[9] look,today
[9] today,giving
[9] giving,customers
[3] mind,cmswire
[3] mind,#customerexperience

Top Word Pairs in Tweet in G5:
[11] great,customer
[11] customer,experience
[11] experience,look
[11] look,today
[11] today,giving
[11] giving,customers
[11] customers,peace
[11] peace,mind
[6] mind,#customerexperience
[6] #customerexperience,#customers

Top Word Pairs in Tweet in G6:
[4] great,customer
[4] customer,experience
[4] experience,look
[4] look,today
[4] today,giving
[4] giving,customers
[4] customers,peace
[4] peace,mind
[4] mind,#customerexperience
[4] #customerexperience,#ux

Top Word Pairs in Tweet in G7:
[2] great,customer
[2] customer,experience
[2] experience,look
[2] look,today
[2] today,giving
[2] giving,customers
[2] customers,peace
[2] peace,mind
[2] mind,#customerexperience
[2] #customerexperience,#ux

Top Word Pairs in Tweet in G8:
[2] great,customer
[2] customer,experience
[2] experience,look
[2] look,today
[2] today,giving
[2] giving,customers
[2] customers,peace
[2] peace,mind
[2] mind,#customerexperience
[2] #customerexperience,#ux

Top Replied-To
Top Replied-To in Entire Graph:
@seekingseo4u

Top Replied-To in G2:
@seekingseo4u

Top Mentioned
Top Mentioned in Entire Graph:
@enricomolinari
@cmswire
@gvalan
@drhiot
@fogle_shane
@drjdrooghaag
@mary_gambara
@drferdowsi
@diofavatas
@godfrey_rono

Top Mentioned in G1:
@cmswire
@gvalan
@drhiot
@fogle_shane
@drjdrooghaag
@mary_gambara
@drferdowsi
@diofavatas
@enricomolinari
@godfrey_rono

Top Mentioned in G2:
@docassar
@nodexl
@dahl_consult
@spnlocal
@antgrasso
@lindagrass0
@grattongirl
@nonyabinis
@thenathanone
@enricomolinari

Top Mentioned in G3:
@fintechzoom

Top Mentioned in G4:
@cmswire
@rightrelevance
@grjenkin

Top Mentioned in G5:
@regtech_fintech

Top Tweeters
Top Tweeters in Entire Graph:
@sectest9
@chidambara09
@sudeepkhatri
@nicochan33
@imwatchingtoo
@gvalan
@grattongirl
@2601manish
@markmichdomnic
@drferdowsi

Top Tweeters in G1:
@sectest9
@gvalan
@2601manish
@drferdowsi
@cybersecurityn8
@drjdrooghaag
@archonsec
@lazybot6
@fogle_shane
@mary_gambara

Top Tweeters in G2:
@chidambara09
@grattongirl
@lorishemek
@antgrasso
@seekingseo4u
@enricomolinari
@onreact
@microsmallbusi1
@dahl_consult
@spnlocal

Top Tweeters in G3:
@marketingrdv
@fugoji
@lucian2drei
@ngage_etx
@fintechzoom
@future_assetmgt
@stevendawsonsd
@userengagement
@bdunwood
@mobileonlybank

Top Tweeters in G4:
@grjenkin
@cmswire
@jakedimare
@debbieszumylo
@creativevirtual
@gstocker_office
@rightrelevance
@brightmetrics
@duanamic

Top Tweeters in G5:
@sudeepkhatri
@corpgovuk
@regtech_fintech
@userexperienceu
@prateekgarg64
@jussiertio
@joost_walgemoed
@tegeria2

Top Tweeters in G6:
@nicochan33
@imwatchingtoo
@markmichdomnic
@souconvo_

Top Tweeters in G7:
@pkarunakaran
@sandeepbangia

Top Tweeters in G8:
@babylouie75
@doctorkevin


Tags:

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