The graph represents a network of 2,309 Twitter users whose recent tweets contained "custserv", or who were replied to, mentioned, retweeted or quoted in those tweets, taken from a data set limited to a maximum of 5,000 tweets, tweeted between 3/26/2006 12:00:00 AM and 1/14/2023 5:00:35 PM. The network was obtained from Twitter on Sunday, 15 January 2023 at 03:51 UTC.
The tweets in the network were tweeted over the 3046-day, 11-hour, 56-minute period from Friday, 12 September 2014 at 13:01 UTC to Sunday, 15 January 2023 at 00:57 UTC.
There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, an edge for each "retweet" relationship in a tweet, an edge for each "quote" relationship in a tweet, an edge for each "mention in retweet" relationship in a tweet, an edge for each "mention in reply-to" relationship in a tweet, an edge for each "mention in quote" relationship in a tweet, an edge for each "mention in quote reply-to" relationship in a tweet, and a self-loop edge for each tweet that is not from above.
The graph is directed.
The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Author Description
Vertices : 2309
Unique Edges : 2069
Edges With Duplicates : 9375
Total Edges : 11444
Number of Edge Types : 9
Retweet : 940
MentionsInRetweet : 1779
Replies to : 1683
MentionsInReplyTo : 2901
Mentions : 2715
MentionsInQuoteReply : 117
Quote : 88
MentionsInQuote : 84
Tweet : 1137
Self-Loops : 1488
Reciprocated Vertex Pair Ratio : 0.138466042154567
Reciprocated Edge Ratio : 0.243250192851633
Connected Components : 129
Single-Vertex Connected Components : 46
Maximum Vertices in a Connected Component : 2001
Maximum Edges in a Connected Component : 10654
Maximum Geodesic Distance (Diameter) : 14
Average Geodesic Distance : 4.973602
Graph Density : 0.000729756892815619
Modularity : 0.273358
NodeXL Version : 1.0.1.508
Data Import : The graph represents a network of 2,309 Twitter users whose recent tweets contained "custserv", or who were replied to, mentioned, retweeted or quoted in those tweets, taken from a data set limited to a maximum of 5,000 tweets, tweeted between 3/26/2006 12:00:00 AM and 1/14/2023 5:00:35 PM. The network was obtained from Twitter on Sunday, 15 January 2023 at 03:51 UTC.
The tweets in the network were tweeted over the 3046-day, 11-hour, 56-minute period from Friday, 12 September 2014 at 13:01 UTC to Sunday, 15 January 2023 at 00:57 UTC.
There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, an edge for each "retweet" relationship in a tweet, an edge for each "quote" relationship in a tweet, an edge for each "mention in retweet" relationship in a tweet, an edge for each "mention in reply-to" relationship in a tweet, an edge for each "mention in quote" relationship in a tweet, an edge for each "mention in quote reply-to" relationship in a tweet, and a self-loop edge for each tweet that is not from above.
Layout Algorithm : The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Graph Source : TwitterSearch2
Graph Term : custserv
Groups : The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
Edge Color : Edge Weight
Edge Width : Edge Weight
Edge Alpha : Edge Weight
Vertex Radius : Betweenness Centrality
Top Domains
Top Word Pairs in Tweet in Entire Graph:
[882] #cx,#custserv [840] #hx,#xr [837] #ar,#vr [733] #xr,#ar [701] #defi,#daos [656] #daos,#nfts [565] #designthinking,#infinitejourneys [555] #vr,#web3 [536] #retail,#custserv [535] #customerexperience,#retail Top Word Pairs in Tweet in G1:
[151] full,name [112] order,number [104] billing,address [96] email,address [89] name,email [87] hm_custserv,hi [85] please,dm [72] dm,full [69] happy,help [68] address,billing Top Word Pairs in Tweet in G2:
[820] #hx,#xr [815] #ar,#vr [804] #cx,#custserv [717] #xr,#ar [686] #defi,#daos [641] #daos,#nfts [559] #designthinking,#infinitejourneys [539] #vr,#web3 [524] #virtualworld,#gamefi [425] #web3,#defi Top Word Pairs in Tweet in G3:
[41] grazytgrazynatt,influencerprom1 [31] peterleah18,heroldbarton [31] vipeurope5,pestochampion [31] heroldbarton,vipeurope5 [31] pestochampion,srinualme [29] #promoedutech,#influencerpromotion [28] #socialpromoedutech,academy [21] srinualme,_____yo_____yo [19] #influencerpromotion,#topcasestudy [18] #yourplatformwiththeheart,#promoedutech Top Word Pairs in Tweet in G4:
[56] hm_custserv,hm [41] hm,hmusa [30] hmusa,hm_custserv [21] customer,service [21] hm,hm_custserv [17] #economy,government's [17] collapsing,#economy [17] unprecedented,#tax [17] tunisian,market [17] due,collapsing Top Word Pairs in Tweet in G5:
[38] #cctr,#custserv [32] #cx,#custserv [32] #customerexperience,#cx [31] news,gt [31] top,#cctr [31] today's,top [31] #custserv,news [30] dusentio,soundings [30] #custexp,#cxm [30] best,#cx Top Word Pairs in Tweet in G6:
[535] #customerexperience,#retail [535] #retail,#custserv [474] top,rating [465] rating,#customerexperience [183] feedback,#customerexperience [45] #customerexperience,#burger [45] #burger,#custserv [24] #food,#custserv [24] #customerexperience,#food [18] congrats,lowes Top Word Pairs in Tweet in G7:
[35] frustrated,people [35] people,#onholdwith [35] more,#custserv [35] others,more [4] day,lost [4] still,word [4] word,aircanada [4] aircanada,whereabouts [4] lost,luggage [4] same,outfit Top Word Pairs in Tweet in G8:
[30] #custserv,daily [30] latest,#custserv [28] daily,thanks [21] #customerservice,#ai [19] #cctr,#custserv [17] #custserv,#cx [17] #cx,#contactcenter [16] #contactcenter,#customerservice [15] #customerexperience,#callcenter [14] #customersuccess,#customerexperience Top Word Pairs in Tweet in G9:
[33] customer,service [32] #custserv,stories [32] resources,#custserv [32] service,resources [14] #custserv,#customerservice [10] #contactcenter,#custserv [10] #cctr,#contactcenter [10] #crm,#cctr [9] #customerservice,#cx [9] #cx,#custserv Top Word Pairs in Tweet in G10:
[18] report,ready [18] ready,#custserv [18] conversation,report [18] daily,conversation [14] #custserv,#cx [10] #custserv,dec [8] #cx,#custserv [8] #custserv,jan [7] customer,service [5] #custserv,#custexp Top Replied-To in Entire Graph:
Top Replied-To in G1:
Top Replied-To in G2:
Top Replied-To in G3:
Top Replied-To in G4:
Top Replied-To in G5:
Top Replied-To in G6:
Top Replied-To in G7:
Top Replied-To in G9:
Top Mentioned in Entire Graph:
Top Mentioned in G1:
Top Mentioned in G2:
Top Mentioned in G3:
Top Mentioned in G4:
Top Mentioned in G5:
Top Mentioned in G6:
Top Mentioned in G7:
Top Mentioned in G8:
Top Mentioned in G9:
Top Mentioned in G10:
Top Tweeters in Entire Graph:
Top Tweeters in G1:
Top Tweeters in G2:
Top Tweeters in G3:
Top Tweeters in G4:
Top Tweeters in G5:
Top Tweeters in G6:
Top Tweeters in G7:
Top Tweeters in G8:
Top Tweeters in G9:
Top Tweeters in G10: