The graph represents a network of 1,486 Twitter users whose tweets in the requested range contained "custserv", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 06 June 2021 at 02:43 UTC.
The requested start date was Sunday, 06 June 2021 at 00:01 UTC and the maximum number of days (going backward) was 14.
The maximum number of tweets collected was 7,500.
The tweets in the network were tweeted over the 11-day, 7-hour, 9-minute period from Sunday, 23 May 2021 at 00:06 UTC to Thursday, 03 June 2021 at 07:15 UTC.
Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.
There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".
The graph is directed.
The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Author Description
Vertices : 1486
Unique Edges : 1692
Edges With Duplicates : 7522
Total Edges : 9214
Number of Edge Types : 5
Replies to : 1122
Mentions : 1190
Retweet : 2771
MentionsInRetweet : 3464
Tweet : 667
Self-Loops : 948
Reciprocated Vertex Pair Ratio : 0.134472185720543
Reciprocated Edge Ratio : 0.237065637065637
Connected Components : 131
Single-Vertex Connected Components : 71
Maximum Vertices in a Connected Component : 1249
Maximum Edges in a Connected Component : 8803
Maximum Geodesic Distance (Diameter) : 12
Average Geodesic Distance : 3.511587
Graph Density : 0.00117369296373334
Modularity : 0.225883
NodeXL Version : 1.0.1.445
Data Import : The graph represents a network of 1,486 Twitter users whose tweets in the requested range contained "custserv", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 06 June 2021 at 02:43 UTC.
The requested start date was Sunday, 06 June 2021 at 00:01 UTC and the maximum number of days (going backward) was 14.
The maximum number of tweets collected was 7,500.
The tweets in the network were tweeted over the 11-day, 7-hour, 9-minute period from Sunday, 23 May 2021 at 00:06 UTC to Thursday, 03 June 2021 at 07:15 UTC.
Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.
There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".
Layout Algorithm : The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Graph Source : GraphServerTwitterSearch
Graph Term : custserv
Groups : The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
Edge Color : Edge Weight
Edge Width : Edge Weight
Edge Alpha : Edge Weight
Vertex Radius : Betweenness Centrality
Top Domains
Top Word Pairs in Tweet in Entire Graph:
[2136] #datascience,#usa [2017] #usa,#custserv [2001] #bigdata,#linux [1945] #linux,#datascience [1788] #custserv,#cx [1475] #cx,#digitaltransformation [445] #digitaltransformation,#datas [331] #bigdata,#datascience [327] #digitaltransformation,#datascientist [281] #python,#iiot Top Word Pairs in Tweet in G1:
[108] full,name [79] name,email [64] order,number [63] sorry,hear [61] chat,soon [60] please,dm [44] send,dm [41] please,send [41] hm_custserv,hi [39] hi,sorry Top Word Pairs in Tweet in G2:
[2055] #datascience,#usa [1943] #usa,#custserv [1920] #bigdata,#linux [1866] #linux,#datascience [1654] #custserv,#cx [1423] #cx,#digitaltransformation [425] #digitaltransformation,#datas [322] #bigdata,#datascience [320] #digitaltransformation,#datascientist [279] #python,#iiot Top Word Pairs in Tweet in G3:
[74] #custserv,#cx [71] customer,service [71] #bigdata,#linux [71] #linux,#datascience [71] #datascience,#usa [66] #usa,#custserv [61] #custserv,chat [46] #cx,#digitaltransformation [33] hour,twitter [32] fastest,hour Top Word Pairs in Tweet in G4:
[32] info,antgrasso [22] #artificialintelligence,emerging [22] emerging,#technology [22] #technology,life [22] antgrasso,gartner_inc [22] gartner_inc,very [22] very,true [21] life,cycle [21] cycle,info [20] andrewincontact,#artificialintelligence Top Word Pairs in Tweet in G5:
[24] customer,service [24] #custserv,#attemployee [11] #cx,#custserv [10] transforming,customer [10] service,starts [10] starts,digital [10] digital,engagement [10] engagement,ends [10] ends,powerful [10] powerful,workflows Top Word Pairs in Tweet in G6:
[41] #cx,#custserv [18] #custserv,#cx [12] mycustomer,#cx [10] #cctr,#custserv [9] customer,complaint [9] complaint,numbers [9] numbers,remain [9] remain,record [9] record,levels [9] levels,2021 Top Word Pairs in Tweet in G7:
[11] #custserv,#customerservice [9] #cctr,#contactcenter [9] #contactcenter,#custserv [7] #customerservice,#cx [7] #crm,#cctr [6] customer,service [3] #mktg,#marketing [3] #marketing,#martech [3] rudeness,thing [3] thing,sends Top Word Pairs in Tweet in G8:
[131] #customerexperience,#retail [131] #retail,#custserv [104] top,rating [104] rating,#customerexperience [34] feedback,#customerexperience [11] nsw,top [6] qld,top [4] #customerexperience,#burger [4] #burger,#custserv [4] vic,top Top Word Pairs in Tweet in G9:
[22] #custserv,#custexp [17] #cx,#custserv [12] global,#peopleskillschat [12] sun,10am [11] #custserv,#cx [10] host,katenasser [9] customer,service [9] join,global [9] katenasser,people [9] people,skills Top Word Pairs in Tweet in G10:
[6] customer,service [5] #custserv,#cx [3] #business,#custserv [3] join,15 [3] 15,mins [3] mins,discussion [3] discussion,huge [3] huge,impact [3] impact,messaging [3] messaging,having Top Replied-To in Entire Graph:
Top Replied-To in G1:
Top Replied-To in G2:
Top Replied-To in G3:
Top Replied-To in G7:
Top Mentioned in Entire Graph:
Top Mentioned in G1:
Top Mentioned in G2:
Top Mentioned in G3:
Top Mentioned in G4:
Top Mentioned in G5:
Top Mentioned in G6:
Top Mentioned in G7:
Top Mentioned in G8:
Top Mentioned in G9:
Top Mentioned in G10:
Top Tweeters in Entire Graph:
Top Tweeters in G1:
Top Tweeters in G2:
Top Tweeters in G3:
Top Tweeters in G4:
Top Tweeters in G5:
Top Tweeters in G6:
Top Tweeters in G7:
Top Tweeters in G8:
Top Tweeters in G9:
Top Tweeters in G10: