The graph represents a network of 4,066 Twitter users whose tweets in the requested range contained "#cx", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Tuesday, 05 January 2021 at 22:42 UTC.
The requested start date was Sunday, 03 January 2021 at 01:01 UTC and the maximum number of days (going backward) was 14.
The maximum number of tweets collected was 7,500.
The tweets in the network were tweeted over the 7-day, 10-hour, 21-minute period from Saturday, 26 December 2020 at 14:32 UTC to Sunday, 03 January 2021 at 00:54 UTC.
Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.
There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".
The graph is directed.
The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Author Description
Vertices : 4066
Unique Edges : 4153
Edges With Duplicates : 10200
Total Edges : 14353
Number of Edge Types : 5
Retweet : 3231
MentionsInRetweet : 4754
Replies to : 120
Mentions : 3496
Tweet : 2752
Self-Loops : 2971
Reciprocated Vertex Pair Ratio : 0.042356055592323
Reciprocated Edge Ratio : 0.0812698412698413
Connected Components : 801
Single-Vertex Connected Components : 538
Maximum Vertices in a Connected Component : 2652
Maximum Edges in a Connected Component : 11583
Maximum Geodesic Distance (Diameter) : 21
Average Geodesic Distance : 5.985922
Graph Density : 0.000381164657686911
Modularity : 0.377585
NodeXL Version : 1.0.1.441
Data Import : The graph represents a network of 4,066 Twitter users whose tweets in the requested range contained "#cx", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Tuesday, 05 January 2021 at 22:42 UTC.
The requested start date was Sunday, 03 January 2021 at 01:01 UTC and the maximum number of days (going backward) was 14.
The maximum number of tweets collected was 7,500.
The tweets in the network were tweeted over the 7-day, 10-hour, 21-minute period from Saturday, 26 December 2020 at 14:32 UTC to Sunday, 03 January 2021 at 00:54 UTC.
Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.
There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".
Layout Algorithm : The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Graph Source : GraphServerTwitterSearch
Graph Term : #cx
Groups : The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
Edge Color : Edge Weight
Edge Width : Edge Weight
Edge Alpha : Edge Weight
Vertex Radius : Betweenness Centrality
Top URLs in Tweet in Entire Graph:
[58] https://s2.radio.co/s532f0345f/listen [51] https://www.eglobalis.com/ai-adoption-responsibly-to-prevent-risks-to-your-brand-and-customer-experience/ [27] - [24] https://www.eglobalis.com/transforming-operations-experience-customer-experience-employee-experiences-efficiency-and-generating-growth/ [20] https://plus.credit-suisse.com/rpc4/ravDocView?docid=V7og8k2AN-ZqC1 [19] https://customerthink.com/3-leadership-principles-to-help-advance-your-employee-and-customer-experience/?_scpsug=crawled,9084114,en_ef88fb1de69ae5e1c60253692a081daef4c73673ab1b46eaf5e16fc9187c12f7#_scpsug=crawled,9084114,en_ef88fb1de69ae5e1c60253692a081daef4c73673ab1b46eaf5e16fc9187c12f7 [18] https://www.engati.com/blog/influencers [18] Customer [18] https://roundmap.com/business-model-matrix/ [18] https://www.ciclo21.com/resultados-ciclocross-uci-2020-2021/ Top URLs in Tweet in G1:
[47] https://www.eglobalis.com/ai-adoption-responsibly-to-prevent-risks-to-your-brand-and-customer-experience/ [21] https://www.eglobalis.com/transforming-operations-experience-customer-experience-employee-experiences-efficiency-and-generating-growth/ [17] https://www.engati.com/blog/influencers [17] https://roundmap.com/business-model-matrix/ [16] https://www.cio.com/article/3601717/healthcare-digital-transformation-5-predictions-for-2021.html [14] https://www.researchgate.net/figure/Internet-of-Things-proliferation-of-connected-devices-across-industries-Source-Beecham_fig15_278798179 [13] https://plus.credit-suisse.com/rpc4/ravDocView?docid=V7og8k2AN-ZqC1 [13] https://customerthink.com/experience-design-the-journey-to-resonate-with-customer-and-employees-or-not/ [13] https://www.techrepublic.com/article/comptias-10-trends-for-2021-no-1-there-is-no-normal [13] https://www.newyorker.com/news/q-and-a/bomani-jones-on-the-nba-analytics-and-race Top URLs in Tweet in G2:
[8] https://customerthink.com/3-leadership-principles-to-help-advance-your-employee-and-customer-experience/?_scpsug=crawled,9084114,en_ef88fb1de69ae5e1c60253692a081daef4c73673ab1b46eaf5e16fc9187c12f7#_scpsug=crawled,9084114,en_ef88fb1de69ae5e1c60253692a081daef4c73673ab1b46eaf5e16fc9187c12f7 [8] https://tweetedtimes.com/v/8731?s=rgp [7] https://www.cio.com/article/3600896/want-to-boost-customer-loyalty-in-this-era-of-uncertainty-start-with-your-service-teams.html?_scpsug=crawled,9084114,en_ec899a5e844b8126d0b4cf15952a1ce7b39dd438acafba31d815e09c4b3e3e9a#_scpsug=crawled,9084114,en_ec899a5e844b8126d0b4cf15952a1ce7b39dd438acafba31d815e09c4b3e3e9a [7] https://smartercx.com/6-ways-to-boost-cx-in-2021/ [7] https://www.zdnet.com/article/chief-customer-officers-define-four-strategies-to-connect-with-customers-in-the-next-normal/?_scpsug=crawled,9084114,en_b5e38d849322ea5502830fbe7bd09959d675b972d3ad83beb9533dbb13cdc2c2#_scpsug=crawled,9084114,en_b5e38d849322ea5502830fbe7bd09959d675b972d3ad83beb9533dbb13cdc2c2 [7] https://www.amazon.com.mx/Actitud-basta-satisfacci%C3%B3n-retenci%C3%B3n-clientes-ebook/dp/B08NFCDFR9/ref=sr_1_1?__mk_es_MX=%C3%85M%C3%85%C5%BD%C3%95%C3%91&dchild=1&keywords=la+actitud+no+basta&qid=1605633801&sr=8-1 [6] https://www.instagram.com/accounts/login/ [5] https://martechseries.com/sales-marketing/customer-experience-management/martech-predictions-series-2021-top-cx-trends-changes-expect-2021/?_scpsug=crawled,9084114,en_b654de7231a1e1bb07057a381f7f16d601cc8a6edc95cd1e74bd74b6ca38eaf9#_scpsug=crawled,9084114,en_b654de7231a1e1bb07057a381f7f16d601cc8a6edc95cd1e74bd74b6ca38eaf9 [4] - [4] Q2 Top URLs in Tweet in G3:
[11] https://www.sentisum.com/library/support-ticket-insights?ref=quuu [10] https://www.reuters.com/article/us-usa-banks-digital-personality-idUSKBN28H0V9 [9] https://dy.si/s4H58 [9] https://dy.si/wQpyV [9] https://www.coachmee.com/post/the-15-best-chatbot-examples-in-2021 [8] https://www.amazon.com/gp/product/B08BR8YYBD/ref=as_li_tl?ie=UTF8&camp=1789&creative=9325&creativeASIN=B08BR8YYBD&linkCode=as2&tag=kirkdborne-20&linkId=589bb5f8c56cca06754a4ae2ae4f9580 [7] https://www.itproportal.com/news/ai-making-inroads-in-financial-services-sector-but-not-without-difficulty/ [7] https://thefinancialbrand.com/105368/bot-chatbot-video-artificial-intelligence-ai-fintech/ [6] https://www.gobeyondthedata.com/thoughts/newsletter-12-28-2020 [5] https://www.datasciencecentral.com/profiles/blogs/machine-learning-and-ai-in-food-industry-solutions-and-potential Top URLs in Tweet in G4:
[58] https://s2.radio.co/s532f0345f/listen [18] - [16] Customer [10] http://customerservicedaily.com [9] https://distinctivestory.com/ [8] https://www.constellationr.com/research/sap-cpq-transforms-sales-process [7] https://www.practical-cx.com/post/5-fresh-tips-for-leadership-communication-in-a-digitally-mediated-working-world [5] https://www.constellationr.com/blog-news/transforming-field-service-when-field-has-changed [4] http://cxpert.com.au/the-2-technologies-all-great-cx-businesses-use/ [3] https://www.the-future-of-commerce.com/2020/12/08/customer-experience-in-2021/ Top URLs in Tweet in G5:
[18] https://www.ciclo21.com/resultados-ciclocross-uci-2020-2021/ [6] https://www.ciclo21.com/ciclobreves-internacionales-diciembre-2020/ [6] https://www.ciclo21.com/ciclocross-lider-audiencias-espana/ [6] https://www.instagram.com/accounts/login/ [5] https://www.youtube.com/watch?v=IV74DV42Cfs&feature=youtu.be [4] https://www.ciclo21.com/superprestige-heusden-zolder-2020-van-der-poel-brand/ [4] https://www.ciclo21.com/resultados-ciclocross-uci-2020-2021 [3] https://www.ciclo21.com/descartada-la-fractura-de-codo-de-iserbyt/ [3] https://www.ciclo21.com/campeonato-espana-cx-2021/ [3] https://www.ciclo21.com/van-der-poel-victorias/ Top URLs in Tweet in G6:
[5] https://www.cio.com/article/3601732/customer-focused-it-a-key-cio-imperative-post-covid.html?twitter=@aneeshnair [4] https://www.cxotoday.com/cloud/has-customer-wait-time-reduced-in-2020-study-says-by-53/?utm_content=150214463&utm_medium=social&utm_source=twitter&hss_channel=tw-328329853 [4] https://www.eglobalis.com/ai-adoption-responsibly-to-prevent-risks-to-your-brand-and-customer-experience/?utm_content=150244777&utm_medium=social&utm_source=twitter&hss_channel=tw-328329853 [4] https://twitter.com/aneeshnair/status/1343566521482752002 [3] https://techstory.in/three-ways-ai-is-changing-customer-experience/?utm_content=150214267&utm_medium=social&utm_source=twitter&hss_channel=tw-4337144594 [2] https://www.forbes.com/sites/forbestechcouncil/2021/12/30/are-you-ready-to-deliver-the-new-customer-experience-in-2021/?sh=7f0cb8c25b72&utm_content=150372374&utm_medium=social&utm_source=twitter&hss_channel=tw-328329853 [2] https://multichannelmerchant.com/blog/3-customer-experience-trends-that-will-last/?utm_content=150368243&utm_medium=social&utm_source=twitter&hss_channel=tw-38306887 [2] https://www.forbes.com/sites/forbestechcouncil/2021/12/30/are-you-ready-to-deliver-the-new-customer-experience-in-2021/?sh=59ab87cd5b72&utm_content=150368521&utm_medium=social&utm_source=twitter&hss_channel=tw-38306887 [1] https://www.entrepreneur.com/article/361028 [1] https://www.cmo.com.au/article/685024/predictions-10-customer-experience-trends-2021/?s=09 Top URLs in Tweet in G7:
[7] https://www.govevents.com/Salesforce-ArizonaInnovation-Jan21-SM/ [6] https://enterprisersproject.com/article/2020/10/digital-transformation-9-emerging-roles [5] https://www.constellationr.com/blog-news/digital-transformation-back-end-customer-experience-what-leaders-new-c-suite-are-thinking [4] http://sciencev.com [4] http://Imarat.com [2] https://www.userzoom.com/blog/rise-of-user-experience-leadership-business-embraces-ux-design [2] https://saudigazette.com.sa/article/538981/BUSINESS/3-steps-toward-cybersecurity-in-a-digital-world [2] https://www.influencive.com/creating-value-for-consumers-and-employees-with-robert-glazer/?utm_campaign=coschedule&utm_source=twitter&utm_medium=Influencive&utm_content=Creating%20Value%20for%20Consumers%20and%20Employees%20with%20Robert%20Glazer [2] https://searchsap.techtarget.com/news/252494148/SAP-files-for-Qualtrics-IPO [2] https://diginomica.com/sap-unload-qualtrics-12-144bn-valuation-ahead-pivotal-q4-2020 Top URLs in Tweet in G8:
[6] https://plus.credit-suisse.com/rpc4/ravDocView?docid=V7og8k2AN-ZqC1 [3] http://feedproxy.google.com/~r/CxObsession/~3/VHDBaLJxDl8/?utm_campaign=business-mumbo-jumbo-that-frustrates-everyone&utm_medium=social_link&utm_source=missinglettr-twitter [2] https://www.bcg.com/en-sea/southeast-asia-coming-of-the-digital-challenger-banks [2] https://www.maritzcx.com/blog/creating-an-effective-appeal-process-for-your-cx-programme [2] https://mopinion.com/en/be-a-better-leader-by-improving-the-customer-experience/?utm_content=buffer6e621&utm_medium=social&utm_source=twitter.com&utm_campaign=buffer [1] https://www.accenture.com/us-en/insights/banking/consumer-study-making-digital-banking-more-human [1] https://seekingalpha.com/article/4394985-lufax-undervalued-new-chinese-fintech-stock [1] https://www.businessinsider.com/global-small-business-neobanks-report [1] https://www.spglobal.com/marketintelligence/en/news-insights/blog/digital-banking-battles-will-play-out-in-southeast-asias-shopping-cart [1] https://www.bloomberg.com/news/articles/2020-12-23/when-money-is-free-lenders-start-charging-for-everything-else Top URLs in Tweet in G9:
[2] https://www.contactcenterpipeline.com/Article/how-intelligent-virtual-assistants-are-leading-the-transition-to-the-intelligent-enterprise [2] https://www.cio.com/article/3600896/want-to-boost-customer-loyalty-in-this-era-of-uncertainty-start-with-your-service-teams.html [2] https://learn.callminer.com/home/the-vulnerability-blueprint-how-to-identify-support-and-retain-vulnerable-customers [2] https://callminer.com/blog/25-experts-reveal-the-top-things-customer-self-service-systems-do-to-hurt-customer-experience/ [2] https://www.uniphore.com/uniphore-2020-survey-results-how-covid-19-changed-customer-service/?utm_medium=social&utm_source=twitter [2] https://www.strategy-business.com/blog/Get-ready-for-the-post-cookie-world?gko=550ae [2] https://www.strategy-business.com/article/How-to-deliver-great-customer-experience-at-scale?gko=e1c46 [2] https://www.strategy-business.com/blog/Redefining-customer-experience-Connecting-in-the-time-of-COVID-19?gko=245c0&utm_source=itw&utm_medium=itw20201229&utm_campaign=resp [1] http://share.postbeyond.com/7m7q4 [1] http://share.postbeyond.com/98em9 Top URLs in Tweet in G10:
[13] https://www.cmswire.com/digital-experience/customer-data-platforms-bring-omnichannel-choreography-within-reach/ [10] https://www.cmswire.com/customer-experience/how-machine-learning-improves-customer-experience-and-increases-revenue/ [8] https://www.cmswire.com/customer-experience/how-financial-institutions-can-shift-from-product-pushers-to-relationship-builders/ [4] https://contentsquare.com/blog/online-experience-adapting-to-new-user-behavior/#.X-pBSQBmh70.twitter [3] https://vimeo.com/342098242?utm_content=buffer550ed&utm_medium=social&utm_source=twitter.com&utm_campaign=buffer [3] https://player.vimeo.com/video/322281418?utm_content=buffereee14&utm_medium=social&utm_source=twitter.com&utm_campaign=buffer [3] https://vimeo.com/342098242?utm_content=buffer01165&utm_medium=social&utm_source=twitter.com&utm_campaign=buffer [3] https://www.business2community.com/strategy/how-to-stop-abandoned-calls-from-ruining-your-customer-satisfaction-and-toppling-your-other-call-center-metrics-02370256 [2] https://tinyurl.com/y3bbpd27 [2] https://www.avaya.com/blogs/archives/2020/08/technology_trends_that_empower_agents/?utm_source=twitter&utm_medium=social&utm_campaign=blog Top Domains
Top Word Pairs in Tweet in Entire Graph:
[546] customer,experience [304] #customerexperience,#cx [291] #cxm,#custexp [289] #cx,#customerexperience [275] #custexp,#cx [198] #ai,#ml [194] #cx,#ux [187] #ux,#cx [169] #iot,#ai [166] customer,service Top Word Pairs in Tweet in G1:
[92] customer,experience [88] #ai,#iot [82] #customerexperience,#cx [64] mashable,enricomolinari [51] mikequindazzi,#ai [51] enricomolinari,#ehealth [49] adopting,ai [49] ai,responsibly [49] responsibly,prevent [49] prevent,risks Top Word Pairs in Tweet in G2:
[103] customer,experience [95] #cx,#customerexperience [66] more,sap [66] sap,#cx [66] #cx,customers [65] chose,sap [56] #customerexperience,#cx [55] learn,more [42] #custserv,#cx [39] #customerexperience,#customerservice Top Word Pairs in Tweet in G3:
[139] #iot,#ai [137] #ux,#iot [134] #cx,#ux [130] #digitaltransformation,#businessagility [130] #businessagility,#cx [104] #ai,#futurist [104] #futurist,#polymath [104] #polymath,#futureofwork [87] #ux,#cx [80] #ai,#ml Top Word Pairs in Tweet in G4:
[80] customer,experience [59] ideas,#cx [59] scott,mckain [59] playing,distinction [59] distinction,radio [58] radio,join [58] join,cutting [58] cutting,edge [58] edge,ideas [58] #cx,creating Top Word Pairs in Tweet in G5:
[67] #cx,#veldrijden [26] #cx,#gullegem [22] #dendermonde,#cx [20] #cx,#cyclocross [18] última,carrera [16] tras,última [16] carrera,20 [16] 20,quiero [16] quiero,reconocer [16] reconocer,ciclistas Top Word Pairs in Tweet in G6:
[18] customer,experience [15] #pandemic,amplified [15] amplified,need [15] need,reach [15] reach,customers [15] customers,#digital [15] #digital,channels [15] channels,#itleaders [15] #itleaders,nearly [10] aneeshnair,#pandemic Top Word Pairs in Tweet in G7:
[13] customer,experience [13] #ai,#ml [12] #cloud,#erp [10] dhinchcliffe,#digitaltransformation [9] jan,21 [7] #customerexperience,#cx [7] shuks_07,company [7] company,future [7] future,employees [7] employees,#it Top Word Pairs in Tweet in G8:
[18] #platforms,evolve [18] evolve,beyond [18] beyond,ads [18] ads,models [18] models,better [18] better,align [18] align,interests [18] interests,creator [18] creator,consumer [17] davidjmaireles,#platforms Top Word Pairs in Tweet in G9:
[11] customer,experience [7] improve,#cx [7] mix,old [7] old,approaches [7] approaches,companies [7] companies,compete [7] compete,experience [7] experience,driven [7] driven,world [7] world,duttas Top Word Pairs in Tweet in G10:
[15] better,#cx [14] thanks,cmswire [14] cmswire,letting [14] letting,talk [14] talk,cdps [14] cdps,contribute [14] contribute,better [14] #cx,inspired [14] inspired,great [14] great,talk Top Replied-To in Entire Graph:
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