custexp, Twitter, 9/6/2020 1:37:40 AM, 234463


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custexp_2020-09-05_18-14-24.xlsx
custexp_2020-09-05_18-14-24.xlsx
From:
NodeXLExcelAutomator
Uploaded on:
September 06, 2020
Short Description:
custexp via NodeXL https://bit.ly/2ZaJLFA
@balaji_sandiego
@annettefranz
@jtwatkin
@blakemichellem
@debbieszumylo
@cxpert
@hyken
@mycustomer
@alek_w_o
@digitaltransf11

Top hashtags:
#custexp
#cx
#cxm
#customerexperience
#custserv
#cctr
#contactcenter
#customerservice

Description:
Description
The graph represents a network of 433 Twitter users whose tweets in the requested range contained "custexp", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 06 September 2020 at 01:16 UTC.

The requested start date was Sunday, 06 September 2020 at 00:01 UTC and the maximum number of days (going backward) was 14.

The maximum number of tweets collected was 7,500.

The tweets in the network were tweeted over the 8-day, 17-hour, 1-minute period from Thursday, 27 August 2020 at 16:16 UTC to Saturday, 05 September 2020 at 09:17 UTC.

Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.

There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".

The graph is directed.

The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.

The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.


Author Description


Overall Graph Metrics
Vertices : 433
Unique Edges : 339
Edges With Duplicates : 1128
Total Edges : 1467
Number of Edge Types : 5
Mentions : 378
Retweet : 203
MentionsInRetweet : 299
Tweet : 583
Replies to : 4
Self-Loops : 587
Reciprocated Vertex Pair Ratio : 0.0714285714285714
Reciprocated Edge Ratio : 0.133333333333333
Connected Components : 71
Single-Vertex Connected Components : 38
Maximum Vertices in a Connected Component : 308
Maximum Edges in a Connected Component : 1235
Maximum Geodesic Distance (Diameter) : 10
Average Geodesic Distance : 4.109008
Graph Density : 0.00280664613805491
Modularity : 0.32058
NodeXL Version : 1.0.1.439
Data Import : The graph represents a network of 433 Twitter users whose tweets in the requested range contained "custexp", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 06 September 2020 at 01:16 UTC.

The requested start date was Sunday, 06 September 2020 at 00:01 UTC and the maximum number of days (going backward) was 14.

The maximum number of tweets collected was 7,500.

The tweets in the network were tweeted over the 8-day, 17-hour, 1-minute period from Thursday, 27 August 2020 at 16:16 UTC to Saturday, 05 September 2020 at 09:17 UTC.

Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.

There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".

Layout Algorithm : The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Graph Source : GraphServerTwitterSearch
Graph Term : custexp
Groups : The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
Edge Color : Edge Weight
Edge Width : Edge Weight
Edge Alpha : Edge Weight
Vertex Radius : Betweenness Centrality

Top Influencers: Top 10 Vertices, Ranked by Betweenness Centrality
Top URLs
Top URLs in Tweet in Entire Graph:
[30] https://www.forbes.com/sites/louiscolumbus/2020/08/30/why-digital-transformation-always-needs-to-start-with-customers-first/?utm_content=139011515&utm_medium=social&utm_source=twitter&hss_channel=tw-328329853
[16] https://www.forbes.com/sites/louiscolumbus/2020/08/30/why-digital-transformation-always-needs-to-start-with-customers-first/?utm_content=138649475&utm_medium=social&utm_source=twitter&hss_channel=tw-328329853#e51d4eb2c618
[12] https://www.mycustomer.com/customer-experience/voice-of-the-customer/why-you-need-a-closed-loop-customer-survey-system-and-how?platform=hootsuite
[10] https://hyken.com/customer-relationships/does-it-matter-how-you-refer-to-your-customers/?utm_content=bufferdfbd7&utm_medium=social&utm_source=twitter.com&utm_campaign=buffer
[10] https://www-cmswire.simplermedia.com/cw-wb-200916-reltio-cx.html?utm_source=social&utm_medium=LinkedinFB&utm_campaign=wb-200916-reltio-cx&utm_content=soc-reltio
[7] https://www.mycustomer.com/customer-experience/engagement/how-to-improve-your-customer-journey-mapping-with-better-persona?platform=hootsuite
[6] https://www.mycustomer.com/customer-experience/voice-of-the-customer/get-more-from-your-maps-the-five-rules-of-advanced-journey?platform=hootsuite
[6] https://www.mycustomer.com/customer-experience/engagement/how-to-tailor-your-cx-priorities-to-fit-your-firms-strategic-focus?platform=hootsuite
[6] https://five9cxsummit.com/ATTInvited
[5] https://thetaylorreachgroup.com/improving-first-contact-resolution-an-analytical-model/

Top URLs in Tweet in G1:
[28] https://www.forbes.com/sites/louiscolumbus/2020/08/30/why-digital-transformation-always-needs-to-start-with-customers-first/?utm_content=139011515&utm_medium=social&utm_source=twitter&hss_channel=tw-328329853
[15] https://www.forbes.com/sites/louiscolumbus/2020/08/30/why-digital-transformation-always-needs-to-start-with-customers-first/?utm_content=138649475&utm_medium=social&utm_source=twitter&hss_channel=tw-328329853#e51d4eb2c618
[4] https://www.mckinsey.com/business-functions/marketing-and-sales/our-insights/developing-a-customer-experience-vision?utm_content=139055879&utm_medium=social&utm_source=twitter&hss_channel=tw-328329853
[4] https://www.commercient.com/enhancing-customer-relationships-with-ai-and-crm/?utm_content=138599162&utm_medium=social&utm_source=twitter&hss_channel=tw-328329853
[2] https://www.forbes.com/sites/forbestechcouncil/2020/09/03/how-the-pandemic-is-changing-the-face-of-customer-experience/?utm_content=139227138&utm_medium=social&utm_source=twitter&hss_channel=tw-328329853#4cf7137e5ef9
[2] https://diginomica.com/mimicking-cloud-makes-right-impression-edge-computing?utm_content=139137905&utm_medium=social&utm_source=twitter&hss_channel=tw-328329853
[2] https://smartercx.com/markies-monday-3-skills-to-help-you-reach-the-apex-of-customer-experience/?utm_content=138788333&utm_medium=social&utm_source=twitter&hss_channel=tw-328329853
[1] https://www.forbes.com/sites/forbestechcouncil/2020/08/27/cybersecurity-is-the-future-of-customer-acquisition/?utm_content=138522928&utm_medium=social&utm_source=twitter&hss_channel=tw-328329853
[1] http://customerservicelife.com/a-window-into-the-value-of-customer-experience/?utm_content=138601163&utm_medium=social&utm_source=twitter&hss_channel=tw-328329853
[1] https://www.forbes.com/sites/blakemorgan/2020/08/31/customer-journeys-are-becoming-increasingly-complex/?utm_content=139016187&utm_medium=social&utm_source=twitter&hss_channel=tw-328329853#114c0c1a39b4

Top URLs in Tweet in G2:
[10] https://www-cmswire.simplermedia.com/cw-wb-200916-reltio-cx.html?utm_source=social&utm_medium=LinkedinFB&utm_campaign=wb-200916-reltio-cx&utm_content=soc-reltio
[4] https://www.mattsenkumar.com/top-20-cx-influencers-to-follow-in-2020-mattsenkumar-edition/
[4] https://cx-journey.com/2017/05/how-do-you-know-when-its-time-to.html
[4] https://cx-journey.com/2017/10/improving-respondent-experience.html
[4] https://cx-journey.com/2013/10/kicking-cx-can-down-road.html
[4] https://beyondphilosophy.com/books/
[3] https://cx-journey.com/2020/08/cx-journey-musings-the-new-purpose-of-a-business-one-year-later.html
[3] https://cx-journey.com/2012/08/20-signs-that-its-time-for-voc-redesign.html
[3] https://cx-journey.com/2020/08/change-management-step-1-sense-of-urgency.html
[3] https://cx-journey.com/2019/09/journey-mapping-definitions-bring-clarity.html

Top URLs in Tweet in G3:
[3] https://experienceinvestigators.com/why-customer-experience-mission-matters/
[2] https://www.forbes.com/sites/louiscolumbus/2020/08/30/why-digital-transformation-always-needs-to-start-with-customers-first/
[2] https://www.youtube.com/watch?v=A2rxLmsqpHI&feature=youtu.be

[2] https://www.linkedin.com/pulse/can-cx-techniques-solve-maze-us-government-ecosystem-thum-ccxp/
[1] https://heartofthecustomer.com/create-a-compelling-cx-vision/
[1] https://blog.hubspot.com/service/customer-obsessionby
[1] http://cxpert.com.au/your-customer-rules/
[1] https://www.forbes.com/sites/lucianapaulise/2020/08/31/here-are-5-leadership-lessons-from-retiring-zappos-ceo-tony-hsieh/
[1] https://www.inc.com/bill-fotsch-and-john-case/what-are-your-customers-thinking-right-now.html
[1] https://www.marketingweek.com/cx50-keeping-customer-experience-business-agenda/

Top URLs in Tweet in G4:
[5] https://five9cxsummit.com/ATTInvited
[4] http://insights.btoes.com/customer-experience-lessons-straight-from-the-t?utm_source=Twitter&utm_medium=Twitter&utm_campaign=Article%20unique%20URL%20for%20twitter
[2] https://www.latimes.com/travel/story/2020-08-31/united-airlines-drops-ticket-change-fees-for-good
[2] https://www.cxglobalmedia.com/ccblindspot
[2] https://thetaylorreachgroup.com/improving-first-contact-resolution-an-analytical-model/
[1] https://offers.hubspot.com/ultimate-guide-to-customer-reviews
[1] https://www.amazon.co.uk/Are-You-Being-Served-collection/dp/1702252108/ref=as_li_ss_tl?dchild=1&keywords=are+you+being+served+book&qid=1587981213&sr=8-6&linkCode=sl1&tag=ladyjaney75-21&linkId=9d9e8435d5acae2a1b2f60726aba753e&language=en_GB
[1] https://www.careerarc.com/job-listing/dave-busters-jobs-captain-customer-service-31927659?campaign_id=1552&src=102&tx=AEBp9e1op3iCEQ&utm_campaign=TW102&utm_medium=TW&utm_source=JC
[1] https://www.gartner.com/smarterwithgartner/a-better-way-for-service-to-predict-future-customer-loyalty/
[1] https://www.3clogic.com/new_dashboards_webinar-0?hs_preview=fClGoWgb-33305927320&utm_source=hs_email&utm_medium=email&_hsenc=p2ANqtz--8YWXwv10Ewb6Gf-eI2DBCEQPN3qqrAE4f7KAbI1NhCo8BQSWqrLU9zGxBz2pLjCjWw7gJ

Top URLs in Tweet in G5:
[4] https://pivotpointsolutions.net/2019/06/10/nps-on-nps/
[4] https://pivotpointsolutions.net/2011/05/09/the-good-ol%E2%80%99-days-of-double-secret-probation/
[3] https://pivotpointsolutions.net/2010/01/04/remember-what-you-say-counts/
[3] https://pivotpointsolutions.net/2011/05/04/luggage-or-lunch-why-choose/
[3] https://pivotpointsolutions.net/2012/07/31/social-media-customer-service-is-falling-through-the-cracks/
[3] https://pivotpointsolutions.net/2019/12/03/bad-news-customers-dont-care/
[3] https://pivotpointsolutions.net/2009/08/22/what-are-customers-worth/
[3] https://pivotpointsolutions.net/2015/10/05/customer-service-malpractice/
[2] https://pivotpointsolutions.net/2013/07/01/what-kid-rock-can-teach-us-about-customer-experience/
[2] https://pivotpointsolutions.net/2010/05/11/two-ways-silos-enhance-the-customer-experience/

Top URLs in Tweet in G6:
[10] https://hyken.com/customer-relationships/does-it-matter-how-you-refer-to-your-customers/?utm_content=bufferdfbd7&utm_medium=social&utm_source=twitter.com&utm_campaign=buffer
[4] https://www.linkedin.com/video/live/urn:li:ugcPost:6706259112839184384/?utm_content=bufferd13e9&utm_medium=social&utm_source=twitter.com&utm_campaign=buffer
[3] https://hyken.com/customer-service-strategies/5-top-customer-service-articles-august-31/?utm_content=buffer04516&utm_medium=social&utm_source=twitter.com&utm_campaign=buffer
[2] https://hyken.com/amazing-business-radio-show/amazing-business-radio-robbie-kellman-baxter/
[1] https://pivotpointsolutions.net/2019/12/03/bad-news-customers-dont-care/
[1] https://www.mattsenkumar.com/top-20-cx-influencers-to-follow-in-2020-mattsenkumar-edition/
[1] https://twitter.com/Hyken/status/1300403220905447425
[1] https://twitter.com/mringman/status/1301516473333100549
[1] https://www.sugarcrm.com/blog/is-net-promoter-score-still-a-relevant-success-metric/
[1] https://www.raconteur.net/sponsored/how-to-win-the-customer-experience-battle

Top URLs in Tweet in G7:
[3] https://medium.com/@SoftClouds/oracle-jet-framework-innovation-in-ui-ux-for-oracle-cpq-cloud-524f2a929f9f?utm_content=138489854&utm_medium=social&utm_source=twitter&hss_channel=tw-776169592615870464
[2] https://www.forbes.com/sites/louiscolumbus/2020/08/30/why-digital-transformation-always-needs-to-start-with-customers-first/?utm_content=139011515&utm_medium=social&utm_source=twitter&hss_channel=tw-328329853

Top URLs in Tweet in G8:
[11] https://www.mycustomer.com/customer-experience/voice-of-the-customer/why-you-need-a-closed-loop-customer-survey-system-and-how?platform=hootsuite
[7] https://www.mycustomer.com/customer-experience/engagement/how-to-improve-your-customer-journey-mapping-with-better-persona?platform=hootsuite
[6] https://www.mycustomer.com/customer-experience/voice-of-the-customer/get-more-from-your-maps-the-five-rules-of-advanced-journey?platform=hootsuite
[6] https://www.mycustomer.com/customer-experience/engagement/how-to-tailor-your-cx-priorities-to-fit-your-firms-strategic-focus?platform=hootsuite
[5] https://www.mycustomer.com/customer-experience/loyalty/why-customer-emotion-is-more-important-than-ever-and-how-to-respond?platform=hootsuite
[5] https://www.mycustomer.com/customer-experience/engagement/five-ways-to-discover-your-companys-true-purpose-and-values-during?platform=hootsuite
[5] https://www.mycustomer.com/customer-experience/engagement/whats-the-difference-between-a-journey-map-and-a-customer-experience?platform=hootsuite
[4] https://www.mycustomer.com/resources/why-customer-journey-orchestration-should-be-at-the-core-of-digitisation-and-digital
[4] https://www.mycustomer.com/community/blogs/mhinshaw/14-cx-lessons-from-digital-transformation-leaders?platform=hootsuite
[4] https://www.mycustomer.com/customer-experience/engagement/use-these-10-customer-profile-variables-to-improve-your-journey?platform=hootsuite

Top URLs in Tweet in G9:
[4] http://r.socialstudio.radian6.com/2b57ef8a-370d-471a-b840-8609212d9a56
[4] http://r.socialstudio.radian6.com/f0c63809-c63a-4b34-9efe-83c517f821ec
[4] http://r.socialstudio.radian6.com/412aec36-759e-4140-8584-55494884cfa3
[4] http://r.socialstudio.radian6.com/f0aa2327-4f53-420e-9be7-df28f050a67e
[4] http://r.socialstudio.radian6.com/71934b66-8f95-4e5d-bea6-1c8725e46ef9
[4] http://r.socialstudio.radian6.com/da3ce1b7-0c97-4451-9892-562d145cbafd
[4] http://r.socialstudio.radian6.com/5411e60e-6059-441f-93cc-bce7f97f86ea
[4] http://r.socialstudio.radian6.com/dab65477-7bf7-4f63-9764-98a50dcca9ce
[2] http://r.socialstudio.radian6.com/1c7c6379-deb9-4b5a-8f44-5308f2f5504c
[2] http://r.socialstudio.radian6.com/6fa5f907-1bdd-4326-a8fa-11906e3a0f37

Top URLs in Tweet in G10:
[3] https://www.eglobalis.com/customer-experience-simplicity-technology-quality-design-impact-bottom-line/
[1] https://www.forbes.com/sites/louiscolumbus/2020/08/30/why-digital-transformation-always-needs-to-start-with-customers-first/?utm_content=138649475&utm_medium=social&utm_source=twitter&hss_channel=tw-328329853#e51d4eb2c618

Top Domains
Top Domains in Tweet in Entire Graph:
[321] pivotpointsolutions.net
[74] mycustomer.com
[68] forbes.com
[50] cx-journey.com
[36] radian6.com
[29] customerthink.com
[22] hyken.com
[16] callcentrehelper.com
[11] youtube.com
[11] linkedin.com

Top Domains in Tweet in G1:
[47] forbes.com
[4] mckinsey.com
[4] commercient.com
[2] diginomica.com
[2] smartercx.com
[1] customerservicelife.com

Top Domains in Tweet in G2:
[49] cx-journey.com
[10] simplermedia.com
[7] beyondphilosophy.com
[6] youtube.com
[5] hyken.com
[5] forbes.com
[4] mattsenkumar.com
[3] getfeedback.com
[3] hbr.org
[2] glia.com

Top Domains in Tweet in G3:
[3] experienceinvestigators.com
[3] forbes.com
[2] youtube.com
[2] linkedin.com
[1] heartofthecustomer.com
[1] hubspot.com
[1] com.au
[1] inc.com
[1] marketingweek.com
[1] congress.gov

Top Domains in Tweet in G4:
[8] callcentrehelper.com
[5] five9cxsummit.com
[4] btoes.com
[4] mopinion.com
[4] customerthink.com
[3] cmswire.com
[3] thetaylorreachgroup.com
[3] contactcenterpipeline.com
[2] co.uk
[2] latimes.com

Top Domains in Tweet in G5:
[319] pivotpointsolutions.net
[17] customerthink.com
[6] callcentrehelper.com
[6] genesys.com
[5] serenova.com
[4] mycustomer.com
[3] contactcenterpipeline.com
[2] thetaylorreachgroup.com
[2] stevecurtin.com
[2] business2community.com

Top Domains in Tweet in G6:
[15] hyken.com
[4] linkedin.com
[3] twitter.com
[2] heysummit.com
[1] pivotpointsolutions.net
[1] mattsenkumar.com
[1] sugarcrm.com
[1] raconteur.net
[1] fonolo.com
[1] customerservicelife.com

Top Domains in Tweet in G7:
[3] medium.com
[2] forbes.com

Top Domains in Tweet in G8:
[70] mycustomer.com
[1] beyondphilosophy.com

Top Domains in Tweet in G9:
[36] radian6.com
[2] callcentrehelper.com
[2] thecallcenterschool.com
[1] bddy.me
[1] buddymedia.com

Top Domains in Tweet in G10:
[3] eglobalis.com
[1] forbes.com

Top Hashtags
Top Hashtags in Tweet in Entire Graph:
[851] custexp
[652] cx
[320] cxm
[127] customerexperience
[118] custserv
[79] cctr
[69] contactcenter
[65] customerservice
[60] callcenter
[52] marketing



Top Hashtags in Tweet in G1:
[60] custexp
[43] dx
[32] cx
[6] success
[3] crm
[1] security
[1] privacy
[1] innovation
[1] business

Top Hashtags in Tweet in G2:
[99] custexp
[81] cx
[21] journeymapping
[18] customerexperience
[18] data
[17] empexp
[16] voc
[12] feedback
[11] customerunderstanding
[10] cxdesign

Top Hashtags in Tweet in G3:
[22] custexp
[18] cx
[6] cctr
[5] customerexperience
[2] cxqotd
[2] government
[2] procurement
[1] friyay
[1] ff
[1] leadership

Top Hashtags in Tweet in G4:
[82] custexp
[41] cx
[35] custserv
[27] customerservice
[26] contactcenter
[25] cctr
[24] callcenter
[23] customerexperience
[4] marketing
[4] attemployee

Top Hashtags in Tweet in G5:
[373] custexp
[369] cx
[318] cxm
[45] custserv
[26] customerexperience
[24] contactcenter
[20] customerservice
[19] cctr
[19] callcenter
[4] voc

Top Hashtags in Tweet in G6:
[20] custexp
[12] cx
[4] customerexperience
[4] leadership
[3] leaders
[2] custserv
[1] cxm
[1] business
[1] nps
[1] customerservice

Top Hashtags in Tweet in G7:
[7] cx
[7] custexp
[5] cloudcomputing
[4] customerrelationshipmanagement
[2] dx

Top Hashtags in Tweet in G8:
[63] custexp
[39] cx
[27] marketing
[11] custserv
[10] cctr
[5] values
[5] purpose
[3] voc
[1] beyondphilosophy
[1] cxe

Top Hashtags in Tweet in G9:
[40] custexp
[29] digitalbanking
[22] customerexperience
[18] digitaltransformation
[17] banking
[12] finserv
[11] cx
[10] trulydigital
[10] fintech
[10] reimaginebanking

Top Hashtags in Tweet in G10:
[3] simplicity
[3] technology
[2] cx
[2] custexp
[1] dx
[1] customerexperience
[1] innovation

Top Words
Top Words in Tweet in Entire Graph:
[848] #custexp
[652] #cx
[391] customer
[320] #cxm
[165] experience
[127] #customerexperience
[117] #custserv
[116] customers
[104] cx
[96] journey

Top Words in Tweet in G1:
[60] #custexp
[50] balaji_sandiego
[44] customers
[43] digital
[43] transformation
[43] always
[43] needs
[43] start
[43] first
[43] #dx

Top Words in Tweet in G2:
[97] #custexp
[81] #cx
[80] gt
[70] cx
[54] customer
[54] journey
[42] annettefranz
[40] lt
[29] year
[28] journeyâ

Top Words in Tweet in G3:
[22] #custexp
[18] #cx
[8] jtwatkin
[7] cxpert
[7] jeanniecw
[6] #cctr
[6] mikeaoki
[6] create
[5] gr8
[5] customer

Top Words in Tweet in G4:
[82] #custexp
[41] #cx
[37] customer
[35] #custserv
[27] #customerservice
[26] #contactcenter
[25] #cctr
[24] #callcenter
[23] #customerexperience
[21] experience

Top Words in Tweet in G5:
[373] #custexp
[369] #cx
[318] #cxm
[162] customer
[60] experience
[49] service
[44] #custserv
[35] customers
[26] #customerexperience
[24] employee

Top Words in Tweet in G6:
[25] hyken
[25] customer
[20] #custexp
[17] customers
[14] experience
[12] #cx
[12] live
[11] join
[11] word
[10] discussion

Top Words in Tweet in G7:
[7] softclouds
[7] #cx
[7] #custexp
[5] unfoldprints
[5] #cloudcomputing
[4] excellent
[4] insights
[4] siebel
[4] crm
[4] #customerrelationshipmanagement

Top Words in Tweet in G8:
[62] #custexp
[48] customer
[39] #cx
[27] journey
[27] #marketing
[17] mapping
[17] cx
[16] mycustomer
[16] need
[12] priorities

Top Words in Tweet in G9:
[41] finacle
[40] #custexp
[29] #digitalbanking
[22] #customerexperience
[18] #digitaltransformation
[18] more
[17] #banking
[16] digital
[14] know
[12] learn

Top Words in Tweet in G10:
[3] customer
[3] experience
[3] #simplicity
[3] #technology
[3] quality
[3] great
[3] design
[3] impact
[3] bottom
[3] line

Top Word Pairs
Top Word Pairs in Tweet in Entire Graph:
[391] #custexp,#cx
[319] #cxm,#custexp
[136] customer,experience
[88] #cx,#custexp
[70] digital,transformation
[62] #custserv,#cx
[61] customer,service
[56] #customerservice,#custexp
[54] #callcenter,#contactcenter
[53] #cx,#cctr

Top Word Pairs in Tweet in G1:
[43] digital,transformation
[43] transformation,always
[43] always,needs
[43] needs,start
[43] start,customers
[43] customers,first
[43] first,#dx
[41] balaji_sandiego,digital
[32] #cx,#custexp
[28] #dx,#custexp

Top Word Pairs in Tweet in G2:
[40] gt,gt
[38] #custexp,#cx
[29] cx,journey
[28] cx,journeyâ
[22] one,year
[20] lt,lt
[18] #cx,#custexp
[16] #custexp,#customerexperience
[16] customer,experience
[15] year,anniversary

Top Word Pairs in Tweet in G3:
[6] #custexp,#cx
[5] #custexp,#cctr
[5] cxpert,jtwatkin
[4] #cctr,gurus
[4] gurus,gr8
[4] gr8,ppl
[4] ppl,mikeaoki
[4] mikeaoki,cxpert
[4] jtwatkin,jennysuedempsey
[4] jennysuedempsey,jeanniecw

Top Word Pairs in Tweet in G4:
[27] #custserv,#cx
[24] #customerservice,#custexp
[21] #cx,#cctr
[21] #cctr,#callcenter
[21] #callcenter,#contactcenter
[21] #contactcenter,#customerexperience
[21] #customerexperience,#customerservice
[13] customer,experience
[8] customer,service
[8] #cx,#custexp

Top Word Pairs in Tweet in G5:
[318] #cxm,#custexp
[301] #custexp,#cx
[57] customer,experience
[42] customer,service
[23] experience,#cxm
[22] #custserv,#custexp
[21] #custserv,#cx
[19] #cx,#cctr
[19] #cctr,#callcenter
[19] #callcenter,#contactcenter

Top Word Pairs in Tweet in G6:
[10] matter,refer
[10] refer,customers
[10] sure,word
[10] creates,distance
[9] hyken,matter
[8] live,shep
[8] customer,experience
[7] heard,hosting
[7] hosting,first
[7] first,customer

Top Word Pairs in Tweet in G7:
[7] softclouds,#cx
[5] #custexp,#cloudcomputing
[4] excellent,insights
[4] insights,siebel
[4] siebel,crm
[4] crm,softclouds
[4] #cx,#customerrelationshipmanagement
[4] #customerrelationshipmanagement,#custexp
[3] unfoldprints,excellent
[3] #cloudcomputing,oraclese

Top Word Pairs in Tweet in G8:
[34] #custexp,#cx
[20] #cx,#marketing
[17] journey,mapping
[11] customer,journey
[11] customer,experience
[11] need,closed
[11] closed,loop
[11] loop,customer
[11] customer,survey
[11] survey,system

Top Word Pairs in Tweet in G9:
[12] #customerexperience,#custexp
[12] know,more
[10] #digitalbanking,#custexp
[8] sohar_intl,used
[8] used,#technology
[8] #technology,#innovation
[8] #innovation,amplifiers
[8] amplifiers,become
[8] become,one
[8] one,fastest

Top Word Pairs in Tweet in G10:
[3] customer,experience
[3] experience,#simplicity
[3] #simplicity,#technology
[3] #technology,quality
[3] quality,great
[3] great,design
[3] design,impact
[3] impact,bottom
[3] bottom,line
[2] ricardosgulko,customer

Top Replied-To
Top Mentioned
Top Mentioned in Entire Graph:
@balaji_sandiego
@annettefranz
@hyken
@mycustomer
@cmswire
@reltio
@marthabrooke100
@jackspringman

Top Mentioned in G1:
@balaji_sandiego
@louisco
@heinzvhoenen
@yuhelenyu
@mckinsey
@kashthefuturist
@commercient
@efipm

Top Mentioned in G2:
@annettefranz
@cmswire
@reltio
@hyken
@mattsenkumar
@beyondp
@deniseleeyohn
@getfeedback
@blakemichellem
@danmichaeli1

Top Mentioned in G3:
@cxpert
@jeanniecw
@mikeaoki
@jtwatkin
@debbieszumylo
@jennysuedempsey
@annettefranz
@hollychessman
@customerisfirst
@nicholaszeisler

Top Mentioned in G4:
@ladyjaney75
@ariegoldshlager
@johnfildes

Top Mentioned in G5:
@customerthink
@genesys
@twieberneit
@mycustomer
@clearaction
@enthused
@b2community
@andy_mcf
@lonerangercrm
@valantic_cec

Top Mentioned in G6:
@hyken
@ramonray
@dgingiss
@sunnydhami1
@parkersoftware
@billquiseng
@annettefranz
@andy_mcf
@mattsenkumar
@sugarcrm

Top Mentioned in G7:
@softclouds
@unfoldprints
@oraclese
@oraclecx
@balaji_sandiego
@oracleservcloud
@oraclemktgcloud
@oraclepartners
@oraclecloud

Top Mentioned in G8:
@mycustomer
@marthabrooke100
@jackspringman
@sueduris
@colinshaw_cx
@liorstrativity
@jimtincher
@michaelhinshaw
@simonspyer
@pdorrington

Top Mentioned in G9:
@sohar_intl
@finacle
@bcsurti
@zylinc
@financialxpress
@abhijith_kd
@cherry_254

Top Mentioned in G10:
@ricardosgulko
@balaji_sandiego
@kirkdborne
@schmarzo
@kdnuggets
@mvollmer1
@bobehayes
@pierrepinna
@gp_pulipaka

Top Tweeters
Top Tweeters in Entire Graph:
@amazonhelp
@chidambara09
@southwestair
@evankirstel
@trippbraden
@mashable
@gezgintrk
@ssxman2
@financialxpress
@shieldvoc

Top Tweeters in G1:
@ssxman2
@drumeshprabhu
@kuriharan
@merckxcycling
@spirosmargaris
@jblefevre60
@ipfconline1
@ccprakay
@topcybernews
@mclynd

Top Tweeters in G2:
@designthinkbot
@digitaldecoded1
@cmswire
@sprintbaseb
@annettefranz
@dr_rodgonza
@blakemichellem
@mattmonge
@deniseleeyohn
@evisionmedia

Top Tweeters in G3:
@inc
@forbes
@katenasser
@digitaltransf11
@jeanniecw
@hollychessman
@luismelo78
@stephaniethum
@ericamarois
@leslieo

Top Tweeters in G4:
@ggheorghiu
@ariegoldshlager
@flavmartins
@vocnews_online
@userexpnews
@btoesinsights
@angegagliani
@vijaybproqis
@loua
@ladyjaney75

Top Tweeters in G5:
@amazonhelp
@gezgintrk
@shieldvoc
@b2community
@publix
@andy_mcf
@jaybaer
@clearaction
@drnatalie
@denysech

Top Tweeters in G6:
@trippbraden
@billquiseng
@oluwabamikole_
@hyken
@ramonray
@dgingiss
@stevenpdennis
@raconteur
@pswmusik
@pablobaig

Top Tweeters in G7:
@gvalan
@drferdowsi
@pvynckier
@junjudapi
@fogle_shane
@enricomolinari
@amandaray02
@jolaburnett
@jgrobicki
@api_daily

Top Tweeters in G8:
@sueduris
@colinshaw_cx
@fayaz_shadman
@mycustomer
@monioloyede
@bherrmann_intl
@neilcdavey
@simonspyer
@michaelhinshaw
@liorstrativity

Top Tweeters in G9:
@chidambara09
@financialxpress
@yixuantu1
@nirenmalla
@finacle
@abhijith_kd
@cherry_254
@bcsurti
@sohar_intl
@zylinc

Top Tweeters in G10:
@evankirstel
@kirkdborne
@mvollmer1
@pierrepinna
@bobehayes
@kdnuggets
@gp_pulipaka
@deeplearn007
@schmarzo
@andyhorvitz


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