#cx, Twitter, 8/30/2020 10:04:31 PM, 233942


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#cx_2020-08-30_14-24-01.xlsx
#cx_2020-08-30_14-24-01.xlsx
From:
NodeXLExcelAutomator
Uploaded on:
August 30, 2020
Short Description:
#cx via NodeXL https://bit.ly/32L6HN0
@enricomolinari
@forbes
@ricardosgulko
@balaji_sandiego
@softclouds
@hyken
@cmswire
@microsmallbusi1
@ronald_vanloon
@stephaniethum

Top hashtags:
#cx
#customerexperience
#ai
#iot
#ux
#bigdata
#analytics
#marketing
#fintech

Description:
Description
The graph represents a network of 4,759 Twitter users whose tweets in the requested range contained "#cx", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 30 August 2020 at 21:36 UTC.

The requested start date was Sunday, 30 August 2020 at 00:01 UTC and the maximum number of days (going backward) was 14.

The maximum number of tweets collected was 7,500.

The tweets in the network were tweeted over the 10-day, 13-hour, 10-minute period from Wednesday, 19 August 2020 at 10:50 UTC to Sunday, 30 August 2020 at 00:00 UTC.

Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.

There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".

The graph is directed.

The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.

The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.


Author Description


Overall Graph Metrics
Vertices : 4759
Unique Edges : 5535
Edges With Duplicates : 10301
Total Edges : 15836
Number of Edge Types : 5
Mentions : 4019
Replies to : 114
Retweet : 3371
MentionsInRetweet : 5674
Tweet : 2658
Self-Loops : 2882
Reciprocated Vertex Pair Ratio : 0.0427736450584485
Reciprocated Edge Ratio : 0.0820382165605096
Connected Components : 936
Single-Vertex Connected Components : 553
Maximum Vertices in a Connected Component : 2990
Maximum Edges in a Connected Component : 12851
Maximum Geodesic Distance (Diameter) : 14
Average Geodesic Distance : 4.993489
Graph Density : 0.000346680579819516
Modularity : 0.420201
NodeXL Version : 1.0.1.439
Data Import : The graph represents a network of 4,759 Twitter users whose tweets in the requested range contained "#cx", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 30 August 2020 at 21:36 UTC.

The requested start date was Sunday, 30 August 2020 at 00:01 UTC and the maximum number of days (going backward) was 14.

The maximum number of tweets collected was 7,500.

The tweets in the network were tweeted over the 10-day, 13-hour, 10-minute period from Wednesday, 19 August 2020 at 10:50 UTC to Sunday, 30 August 2020 at 00:00 UTC.

Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.

There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".

Layout Algorithm : The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Graph Source : GraphServerTwitterSearch
Graph Term : #cx
Groups : The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
Edge Color : Edge Weight
Edge Width : Edge Weight
Edge Alpha : Edge Weight
Vertex Radius : Betweenness Centrality

Top Influencers: Top 10 Vertices, Ranked by Betweenness Centrality
Top URLs
Top URLs in Tweet in Entire Graph:
[167] -
[40] https://s2.radio.co/s532f0345f/listen
[38] http://www.intelligentworld.institute/LandingPageUTM?eid=f4de81d10656e03d7217cdc07579849d296f227791c9a40d89b8f543dcc59f1f00ea6ba1243146145cde65c95546ed419665353460403b8d466c832f24f6578c
[38] blog
[38] 2020
[38] external
[37] August
[33] https://www.analyticsinsight.net/digital-transformation-paving-a-new-path-towards-digital-world/?utm_content=136794925&utm_medium=social&utm_source=twitter&hss_channel=tw-328329853
[29] CX
[23] https://www.fujitv.co.jp/itoshinonina/

Top URLs in Tweet in G1:
[37] http://www.intelligentworld.institute/LandingPageUTM?eid=f4de81d10656e03d7217cdc07579849d296f227791c9a40d89b8f543dcc59f1f00ea6ba1243146145cde65c95546ed419665353460403b8d466c832f24f6578c
[32] https://www.analyticsinsight.net/digital-transformation-paving-a-new-path-towards-digital-world/?utm_content=136794925&utm_medium=social&utm_source=twitter&hss_channel=tw-328329853
[16] https://www.eglobalis.com/podcast/transforming-the-digital-customer-experience/
[9] https://www.forbes.com/sites/bernardmarr/2020/08/24/7-successful-ways-to-use-artificial-intelligence-to-improve-your-business-processes/#584ddb044365
[9] https://www.visualcapitalist.com/understanding-the-disconnect-between-consumers-and-the-stock-market/
[8] https://www.entrepreneur.com/article/353979?utm_content=137838621&utm_medium=social&utm_source=twitter&hss_channel=tw-38306887
[8] https://www.weforum.org/agenda/2020/07/new-paradigm-business-data-digital-economy-benefits-privacy-digitalization
[6] https://www.entrepreneur.com/article/353979?utm_content=138637428&utm_medium=social&utm_source=twitter&hss_channel=tw-38306887
[5] https://www.livemint.com/brand-stories/cx-trends-are-changing-rapidly-here-s-how-enterprises-can-adapt-themselves-11597821070873.html?utm_content=137837680&utm_medium=social&utm_source=twitter&hss_channel=tw-38306887
[5] https://home.kpmg/xx/en/home/insights/2019/03/understanding-the-challenges.html

Top URLs in Tweet in G2:
[5] https://twitter.com/sapbanking/status/1295743509480300545
[5] https://coruzant.com/digital-strategy/unpacking-digital-transformation-in-payments-how-to-create-an-effective-payments-strategy-in-a-shaky-economy/
[5] https://tweetedtimes.com/v/8731?s=rgp
[4] https://thetaylorreachgroup.com/i-get-no-respect/
[4] https://thetaylorreachgroup.com/resources/research-report-covid-19-impact-on-contact-centers/
[4] https://www.3birds.net/blogs/post/build-consumer-confidence
[4] https://www.ibm.com/blogs/cloud-computing/2018/10/29/future-customer-experience-ai/?cm_mmc=OSocial_Twitter-_-Hybrid+Cloud_Digital+Business+Automation-_-WW_WW-_-Influencer+Blog+4+-+Twitter&cm_mmca1=000020LI&cm_mmca2=10005060
[3] http://insights.btoes.com/customer-experience-lessons-straight-from-the-t?utm_source=Twitter&utm_medium=Twitter&utm_campaign=Article%20unique%20URL%20for%20twitter
[3] https://www.reltio.com/event/data-innovation-summit-stockholm/?utm_source=Social_TP4&utm_medium=Social&utm_campaign=20200820-DataInnovationSummit
[3] https://www.reltio.com/event/data-innovation-summit-stockholm/?utm_source=Social_TP3&utm_medium=Social&utm_campaign=20200820-DataInnovationSummit

Top URLs in Tweet in G3:
[40] https://s2.radio.co/s532f0345f/listen
[14] https://www.icmi.com/resources/2020/not-what-i-bargained-for-setting-customer-expectations?_mc=sm_icmi_x_icmi_edt_x_x_sclttw-icmichat20200818n/a&utm_campaign=ICMIchat&utm_medium=bitly&utm_source=ICMIchatReflective
[12] https://cx-journey.com/2020/08/change-management-step-1-sense-of-urgency.html
[9] https://www.mycustomer.com/customer-experience/voice-of-the-customer/get-more-from-your-maps-the-five-rules-of-advanced-journey?platform=hootsuite
[7] http://customerservicedaily.com
[7] Content
[6] https://clearaction.com/customer-experience-indexes-modern-thinking/
[6] https://www.mycustomer.com/customer-experience/loyalty/how-does-empathy-influence-customer-service-and-what-is-working-well?platform=hootsuite
[6] https://www.engati.com/blog/ex-cx-the-virtuous-cycle-jessica-noble
[6] https://www.icmi.com/resources/2020/not-what-i-bargained-for-setting-customer-expectations?_mc=sm_icmi_x_icmi_edt_x_x_sclttw-icmichat20200818n/a&utm_campaign=ICMIchat&utm_medium=bitly&utm_source=ICMIchatQuotes

Top URLs in Tweet in G4:
[11] https://dy.si/wQpyV
[9] https://www.forbes.com/sites/bernardmarr/2020/08/21/3-huge-ways-companies-are-delighting-customers-with-artificial-intelligence-driven-services/#7ea03818f13b
[8] http://www.iotcentral.io/blog/user-experience-ux-is-at-the-heart-of-digital-transformation
[8] https://www.cmswire.com/customer-experience/how-machine-learning-improves-customer-experience-and-increases-revenue/
[8] https://www.hgsdigital.com/blogs/accelerating-ai-during-covid-getting-more-bang-your-bots-0?utm_campaign=AI
[8] for
[7] https://www.7wdata.be/data-science/data-systems-that-learn-to-be-better/
[7] https://www.elementsolutions.com/blogs/create-delightful-customer-experiences-through-social-customer-engagement
[7] https://www.commercient.com/boost-revenue-with-commercient-integration-for-sage-100-and-salesforce/
[6] https://www.iotworldtoday.com/2020/02/03/how-las-vegas-turns-a-smart-city-pilot-into-a-smart-city-project/

Top URLs in Tweet in G5:
[6] https://www.forbes.com/sites/tomtaulli/2020/05/23/machine-learning-what-is-it-really-good-for/#1294dacb4500
[3] https://www.d4t4solutions.com/data-capture/resources/videos/the-benefits-of-celebrus/?CID=2020-collateral-promo&PLA=twitter&CRE=benefits-celebrus-video&TYPE=tweet
[2] https://www.eglobalis.com/podcast/transforming-the-digital-customer-experience/
[2] https://www.commercient.com/enhancing-customer-relationships-with-ai-and-crm/?utm_content=138599162&utm_medium=social&utm_source=twitter&hss_channel=tw-328329853
[2] https://medium.com/@appenics/chatbot-the-beginner-guide-for-startups-8b6f3e2ee4f6?source=rss------artificial_intelligence-5
[2] https://www.sofigate.com/insight/chatbots-need-continuous-training-what-does-bot-whispering-mean/?utm_content=138371908&utm_medium=social&utm_source=twitter&hss_channel=tw-778555851548291072
[2] https://twitter.com/CustExpWorld/status/1288835856514654209
[1] https://www.techradar.com/news/building-transparency-and-customer-confidence-in-ai
[1] https://dsnews.com/daily-dose/08-06-2020/customer-experience-listen-experiment-measure?utm_content=137314278&utm_medium=social&utm_source=twitter&hss_channel=tw-1154737333033418752
[1] https://www.retailcustomerexperience.com/blogs/the-convenience-of-digital-wallets-during-covid-19/?utm_source=RCE&utm_medium=email&utm_campaign=EMNA&utm_content=2020-08-21

Top URLs in Tweet in G6:
[4] https://www.destinationcrm.com/Articles/Web-Exclusives/Viewpoints/3-Questions-to-Ask-Your-Conversational-AI-Vendor-142255.aspx
[4] https://www.destinationcrm.com/Webevents/roundtable/26aug2020/soc
[3] https://www.linkedin.com/posts/brentleary_crmplayaz-cx-crm-activity-6696818144855523328-z1LH
[2] https://tolerosolutions.com/poor-customer-experience/
[2] http://www.smartcustomerservice.com/Articles/News-Briefs/Lifesize-Acquires-Kaptivo-142441.aspx#.Xz6oOCcx0W0.twitter
[2] http://www.prweb.com/releases/cyara_announces_xchange_2020_virtual_summit_focused_on_responding_to_the_covid_19_crisis_with_cx_initiatives/prweb17354397.htm?tc=socialpost
[2] http://www.prweb.com/releases/cyara_partners_with_twilio_to_accelerate_contact_center_cloud_migrations_with_automated_quality_assurance_for_twilio_flex/prweb17336586.htm?tc=socialpost
[2] https://info.jitterbit.com/customer-api-360-ebook.html?utm_source=constellation_research
[1] https://okt.to/DCP3ny
[1] https://okt.to/qu58Sb

Top URLs in Tweet in G7:
[3] https://www.cmswire.com/customer-experience/where-businesses-are-investing-in-customer-experience/?utm_source=dlvr.it&utm_medium=twitter&utm_campaign=cm&utm_content=all-articles-rss
[3] https://www.ciodive.com/news/MIT-CIO-mercer-mcdermott-digital-transformation-covid-19/583487/?utm_source=dlvr.it&utm_medium=twitter
[3] https://www.01net.com/actualites/netflix-teste-un-bouton-lecture-aleatoire-pour-choisir-un-film-a-votre-place-1965575.html
[2] https://www.mckinsey.com/business-functions/marketing-and-sales/our-insights/reimagining-marketing-in-the-next-normal?cid=soc-web
[2] https://www.everestgrp.com/2019-01-application-support-services-fee-drivers-market-insights-48812.html/
[2] https://centrogs.com/services/customer-experience-cx/customer-retention/
[2] https://www.business-standard.com/article/companies/facebook-jio-tie-up-will-bring-25-mn-smes-online-facebook-india-md-120082701384_1.html
[1] https://www.thinkwithgoogle.com/marketing-resources/data-measurement/data-analytical-capabilities/?utm_medium=social&utm_campaign=thinkwithgoogle&utm_source=twitter&utm_content=data-analytical-capabilities
[1] https://enterprisersproject.com/article/2020/8/digital-transformation-4-sticking-points-avoid
[1] https://www.youtube.com/watch?v=BrCCz9qti3o&utm_source=dlvr.it&utm_medium=twitter


Top URLs in Tweet in G8:
[8] https://www.cio.com/resources/207109/5-ways-to-start-improving-your-cx-right-now?utm_content=137839330&utm_medium=social&utm_source=twitter&hss_channel=tw-38306887
[3] https://www.forbes.com/sites/forbestechcouncil/2020/08/19/the-three-faces-of-digital-transformation/
[3] https://arinsider.co/2020/08/20/will-ar-enable-retails-touchless-era/
[2] https://learn.logistyx.com/parcel-shipping-manufacturing?utm_campaign=Pillar
[2] Page
[2] |
[2] Manufacturing&utm_content=137030288&utm_medium=social&utm_source=twitter&hss_channel=tw-847041965501886464
[2] https://contactcenterhub.es/como-humanizar-experiencias-clientes-era-digital-2020-24-22957/
[2] https://www.puromarketing.com/12/33942/datos-unificados-fortalecen-experiencia-cliente.html
[2] https://www.forbes.com/sites/forbestechcouncil/2020/07/30/the-power-of-a-connected-customer-journey/

Top URLs in Tweet in G9:
[2] https://aws.amazon.com/blogs/compute/using-serverless-backends-to-iterate-quickly-on-web-apps-part-2/
[2] https://www.growth-hackers.net/facebook-messenger-marketing-strategies-to-try-today/
[2] http://whatsnext.tiffanibova.com/?edition_id=b7ea1430-e29f-11ea-913c-002590a5ba2d
[2] http://whatsnext.tiffanibova.com/?edition_id=c447b880-e368-11ea-a341-002590a5ba2d
[2] https://www.persistent.com/events/aws-saas-webinar/?SourceID=twitter
[1] http://r.socialstudio.radian6.com/4a1000b4-067a-42c8-8945-6191dc9fce85
[1] https://www.growth-hackers.net/encourage-repeat-customers-ecommerce-store/
[1] https://twitter.com/ingliguori/status/1299743619386048518
[1] https://twitter.com/cryptoqueenvinn/status/1296454919340294144
[1] https://twitter.com/pierrecappelli/status/1296673395053035520

Top URLs in Tweet in G10:
[9] https://www.technative.io/how-will-progressive-web-apps-transform-customer-interactions/
[3] https://www.forbes.com/sites/josephdeacetis/2020/08/15/relationship-goals-luxury-retail-and-technology-make-a-perfect-combo-for-customer/#517c0b2e1275
[3] https://www.forbes.com/sites/micahsolomon/2020/08/16/learn-the-italian-mama-mindset-for-responding-to-an-upset-customer/#5bfae1c3668d
[3] https://opsmatters.com/organisations/zendesk
[2] https://searchcustomerexperience.techtarget.com/tip/Tips-for-crisis-management-in-call-centers
[2] https://www.business2community.com/strategy/an-undeniable-choice-for-current-times-move-your-contact-center-virtual-02330717
[2] https://www.entrepreneur.com/article/353979
[2] https://www.mckinsey.com/business-functions/marketing-and-sales/our-insights/customer-loyalty-the-new-generation
[2] https://www.latentview.com/blog/leveraging-analytics-to-transform-customer-loyalty-programs/
[2] https://www.taketheirbreathaway.com/customer-expectations/what-attitude-are-customers-experiencing/

Top Domains
Top Domains in Tweet in Entire Graph:
[212] twitter.com
[211] linkedin.com
[188] okt.to
[176] pivotpointsolutions.net
[136] forbes.com
[127] dy.si
[98] customerthink.com
[90] cmswire.com
[55] dlvr.it
[54] verint.com

Top Domains in Tweet in G1:
[37] intelligentworld.institute
[32] analyticsinsight.net
[29] eglobalis.com
[27] forbes.com
[22] entrepreneur.com
[17] medium.com
[15] visualcapitalist.com
[12] ow.ly
[11] customerthink.com
[9] weforum.org

Top Domains in Tweet in G2:
[88] linkedin.com
[45] okt.to
[40] customerthink.com
[37] twitter.com
[20] mopinion.com
[19] callcentrehelper.com
[17] dy.si
[15] thetaylorreachgroup.com
[10] co.uk
[10] salesforce.com

Top Domains in Tweet in G3:
[101] twitter.com
[54] dlvr.it
[44] mycustomer.com
[40] radio.co
[39] cx-journey.com
[33] dy.si
[29] customerthink.com
[29] cmswire.com
[29] icmi.com
[27] clearaction.com

Top Domains in Tweet in G4:
[42] karlsmith.info
[41] cmswire.com
[32] paradigm-interactions.com
[25] commercient.com
[24] karlsmith.work
[20] dy.si
[17] twitter.com
[17] elementsolutions.com
[13] linkedin.com
[12] forbes.com

Top Domains in Tweet in G5:
[10] forbes.com
[8] linkedin.com
[5] lnkd.in
[4] ujet.co
[4] twitter.com
[3] kustomer.com
[3] d4t4solutions.com
[2] eglobalis.com
[2] ow.ly
[2] commercient.com

Top Domains in Tweet in G6:
[66] okt.to
[9] destinationcrm.com
[8] dy.si
[5] linkedin.com
[4] sap.com
[4] canidium.com
[4] smartcustomerservice.com
[4] amplexor.com
[4] prweb.com
[2] youtube.com

Top Domains in Tweet in G7:
[11] linkedin.com
[9] blogdumoderateur.com
[7] mckinsey.com
[7] forrester.com
[6] centrogs.com
[4] cmswire.com
[3] thinkwithgoogle.com
[3] ciodive.com
[3] everestgrp.com
[3] libsyn.com

Top Domains in Tweet in G8:
[24] forbes.com
[14] okt.to
[10] cio.com
[3] asociaciondec.org
[3] arinsider.co
[3] hashtag.cx
[3] postbeyond.com
[2] logistyx.com
[2] contactcenterhub.es
[2] puromarketing.com

Top Domains in Tweet in G9:
[13] tiffanibova.com
[3] growth-hackers.net
[3] twitter.com
[2] amazon.com
[2] persistent.com
[1] radian6.com
[1] userlane.com
[1] wildcoffeemarketing.com
[1] statista.com
[1] westmonroepartners.com

Top Domains in Tweet in G10:
[9] forbes.com
[9] technative.io
[8] postbeyond.com
[7] serenova.com
[5] techtarget.com
[5] linkedin.com
[5] co.uk
[4] opsmatters.com
[4] sas.com
[4] chipbell.com

Top Hashtags
Top Hashtags in Tweet in Entire Graph:
[5620] cx
[1170] customerexperience
[1120] ai
[640] iot
[595] ux
[514] bigdata
[460] analytics
[455] marketing
[419] fintech
[416] customerservice



Top Hashtags in Tweet in G1:
[587] cx
[248] ai
[240] fintech
[166] marketing
[155] bigdata
[154] iot
[133] customerexperience
[113] ux
[110] digitaltransformation
[100] analytics

Top Hashtags in Tweet in G2:
[903] cx
[247] customerexperience
[111] customerservice
[98] contactcenter
[86] custserv
[80] custexp
[75] callcenter
[71] cctr
[56] ux
[52] ai

Top Hashtags in Tweet in G3:
[1056] cx
[292] customerexperience
[130] custexp
[97] custserv
[83] customerservice
[65] marketing
[51] cxchat
[49] contactcenter
[45] cctr
[28] ai

Top Hashtags in Tweet in G4:
[586] cx
[455] ai
[416] iot
[321] bigdata
[302] datascience
[264] analytics
[250] machinelearning
[240] ux
[220] python
[208] data

Top Hashtags in Tweet in G5:
[151] ai
[120] cx
[78] artificialintelligence
[39] innovation
[36] ml
[33] 4ir
[29] fintech
[26] business
[23] chatbots
[23] dl

Top Hashtags in Tweet in G6:
[176] cx
[37] customerexperience
[33] ai
[23] crm
[17] sugarcrm
[15] cdos
[15] businessleaders
[11] sugarconnected
[10] cpq
[9] sugarclub

Top Hashtags in Tweet in G7:
[110] cx
[17] digital
[17] customerexperience
[17] ux
[14] covid19
[14] digitaltransformation
[11] employeeexperience
[9] marketing
[9] innovation
[9] customerservice

Top Hashtags in Tweet in G8:
[112] cx
[40] customerexperience
[11] experienciadecliente
[10] technology
[9] ai
[8] covid19
[8] retail
[5] fintech
[5] security
[5] marketing

Top Hashtags in Tweet in G9:
[60] cx
[28] iot
[28] customerexperience
[23] digitaltransformation
[17] ai
[16] wearables
[15] ecommerce
[15] technology
[15] sales
[14] startup

Top Hashtags in Tweet in G10:
[95] cx
[20] customerexperience
[18] custserv
[15] customerservice
[13] ecommerce
[12] ai
[11] contactcenter
[9] ux
[8] analytics
[5] custexp

Top Words
Top Words in Tweet in Entire Graph:
[5620] #cx
[1633] customer
[1170] #customerexperience
[1120] #ai
[935] experience
[702] more
[640] #iot
[595] customers
[595] #ux
[586] enricomolinari

Top Words in Tweet in G1:
[587] #cx
[423] enricomolinari
[248] #ai
[240] #fintech
[186] ty
[167] #marketing
[155] #bigdata
[154] #iot
[134] ingliguori
[133] #customerexperience

Top Words in Tweet in G2:
[903] #cx
[259] customer
[247] #customerexperience
[152] experience
[111] #customerservice
[102] customers
[98] #contactcenter
[92] more
[86] #custserv
[80] #custexp

Top Words in Tweet in G3:
[1056] #cx
[401] customer
[292] #customerexperience
[178] experience
[138] customers
[134] more
[130] #custexp
[114] cx
[99] service
[97] #custserv

Top Words in Tweet in G4:
[586] #cx
[455] #ai
[416] #iot
[321] #bigdata
[302] #datascience
[264] #analytics
[250] #machinelearning
[240] #ux
[220] #python
[219] ume_kyd

Top Words in Tweet in G5:
[151] #ai
[120] #cx
[116] pawlowskimario
[78] #artificialintelligence
[77] mt
[74] wef
[57] various
[56] improve
[56] outcomes
[56] industries

Top Words in Tweet in G6:
[176] #cx
[50] data
[41] customer
[37] #customerexperience
[36] join
[33] #ai
[33] learn
[30] experience
[27] sugarcrm
[26] best

Top Words in Tweet in G7:
[110] #cx
[42] customer
[32] forrester
[27] more
[17] #digital
[17] #customerexperience
[17] #ux
[15] dhinchcliffe
[14] #covid19
[14] #digitaltransformation

Top Words in Tweet in G8:
[112] #cx
[40] #customerexperience
[34] forbes
[27] more
[27] customer
[23] enricomolinari
[21] experience
[19] customers
[15] ways
[11] #experienciadecliente

Top Words in Tweet in G9:
[60] #cx
[28] #iot
[28] #customerexperience
[23] #digitaltransformation
[19] julez_norton
[17] #ai
[16] dting
[16] world's
[16] first
[16] gesture

Top Words in Tweet in G10:
[95] #cx
[55] customer
[24] gt
[23] experience
[20] #customerexperience
[18] #custserv
[17] more
[15] #customerservice
[13] read
[13] #ecommerce

Top Word Pairs
Top Word Pairs in Tweet in Entire Graph:
[549] customer,experience
[333] #cx,#customerexperience
[247] #ux,#cx
[234] #customerexperience,#cx
[230] #custexp,#cx
[210] #bigdata,#analytics
[209] #ai,#iot
[208] #cx,#ux
[196] #iot,#iiot
[181] customer,service

Top Word Pairs in Tweet in G1:
[87] #ux,#cx
[73] #ai,#iot
[72] #fintech,#banking
[67] advantages,#bigdata
[67] #bigdata,banking
[67] banking,#infographic
[67] #infographic,ingliguori
[67] ingliguori,#fintech
[67] #banking,#customerservice
[67] #customerservice,#cx

Top Word Pairs in Tweet in G2:
[87] customer,experience
[72] #custserv,#cx
[72] #callcenter,#contactcenter
[69] #cx,#cctr
[69] #customerexperience,#customerservice
[68] #cctr,#callcenter
[65] #cx,#customerexperience
[64] #contactcenter,#customerexperience
[64] #customerservice,#custexp
[52] #customerexperience,#cx

Top Word Pairs in Tweet in G3:
[118] customer,experience
[100] #cx,#customerexperience
[56] #custexp,#cx
[54] customer,service
[42] ideas,#cx
[41] #cx,#custserv
[40] scott,mckain
[40] playing,distinction
[40] distinction,radio
[40] radio,join

Top Word Pairs in Tweet in G4:
[174] #bigdata,#analytics
[158] #iot,#iiot
[153] #iiot,#python
[153] #python,#rstats
[132] #ai,#iot
[116] #analytics,#datascience
[93] #javascript,#reactjs
[90] #cx,#ux
[88] #ai,#machinelearning
[85] #datascience,#ai

Top Word Pairs in Tweet in G5:
[56] #artificialintelligence,#ai
[56] #ai,improve
[56] improve,outcomes
[56] outcomes,various
[56] various,industries
[56] industries,wef
[56] wef,mt
[56] mt,valaafshar
[55] pawlowskimario,#artificialintelligence
[55] valaafshar,pawlows

Top Word Pairs in Tweet in G6:
[22] best,selling
[22] selling,author
[18] customer,experience
[17] revenue,#cx
[15] according,idc
[15] idc,study
[15] study,chief
[15] chief,data
[15] data,officers
[15] officers,#cdos

Top Word Pairs in Tweet in G7:
[9] #cx,#ux
[8] customer,experience
[8] tools,help
[7] learn,more
[7] #customers,tools
[7] help,better
[7] better,manage
[7] manage,finances
[7] finances,#finserv
[7] #finserv,firms

Top Word Pairs in Tweet in G8:
[12] #cx,#customerexperience
[11] customer,experience
[8] forbes,#cx
[8] softclouds,ways
[8] ways,start
[8] start,improving
[8] improving,#cx
[8] #cx,right
[8] right,#customerexperience
[8] #customerexperience,#technology

Top Word Pairs in Tweet in G9:
[16] dting,world's
[16] world's,first
[16] first,gesture
[16] gesture,control
[16] control,wristband
[16] wristband,controlling
[16] controlling,robots
[16] robots,gestures
[16] gestures,#wearables
[16] #wearables,#iot

Top Word Pairs in Tweet in G10:
[14] gt,gt
[12] #cx,#custserv
[10] customer,experience
[10] #ecommerce,#cx
[9] progressive,web
[9] web,apps
[9] apps,transform
[9] transform,customer
[9] customer,interactions
[9] interactions,livearea

Top Replied-To
Top Replied-To in Entire Graph:
@clearaction
@dgingiss
@azlonow
@stephaniethum
@jtwatkin
@verint
@blairplez
@instagram
@gartner
@jessiwrites

Top Replied-To in G1:
@dmgerbino
@ujetco
@betadigitalltd
@annettefranz
@sogosurvey

Top Replied-To in G3:
@clearaction
@dgingiss
@azlonow
@gartner
@sueduris
@stephaniethum
@jtwatkin
@blairplez
@psb_dc
@gregoryswhite

Top Replied-To in G4:
@nicolas2pinto

Top Replied-To in G5:
@airbnb
@jeffbezos

Top Replied-To in G6:
@vonage
@lifesize
@awscloud
@getcyara
@phonepesupport
@svpr_sweetheart
@ruhrunibochum

Top Replied-To in G7:
@instagram
@everestgroup
@facebook
@invoca
@fnac
@snapchat
@mylessuer

Top Replied-To in G8:
@enricomolinari

Top Replied-To in G9:
@salesforce
@gartner_inc

Top Mentioned
Top Mentioned in Entire Graph:
@enricomolinari
@ume_kyd
@pinakilaskar
@wef
@pawlowskimario
@kirkdborne
@fisheyebox
@userexperienceu
@forbes
@mikequindazzi

Top Mentioned in G1:
@enricomolinari
@mikequindazzi
@antgrasso
@fisher85m
@andi_staub
@ronald_vanloon
@ingliguori
@jblefevre60
@ricardosgulko
@haroldsinnott

Top Mentioned in G2:
@cpcchangeagent
@tickybikes
@trsocialselling
@syedhimam
@mrhoffman
@systemware
@cielogroup_
@documentmedia
@datavisor
@wowdesk_inc

Top Mentioned in G3:
@hyken
@stephaniethum
@clearaction
@cmswire
@genesys
@annettefranz
@customerthink
@mycustomer
@jeanniecw
@jtwatkin

Top Mentioned in G4:
@ume_kyd
@pinakilaskar
@kirkdborne
@userexperienceu
@ubinetus
@fisheyebox
@interactionsinc
@evrythng
@rtarkoff
@oracle

Top Mentioned in G5:
@pawlowskimario
@wef
@valaafshar
@pawlows
@enricomolinari
@mashable
@pradeeprao_
@betadigitalltd
@ianljones98
@aalnaggar

Top Mentioned in G6:
@micahsolomon
@idc
@sap_cx
@informatica
@sugarcrm
@sugarclint
@jitterbit
@redpointglobal
@sassoftware
@trustvalidity

Top Mentioned in G7:
@forrester
@dhinchcliffe
@mckinsey
@blogmoderateur
@jefflash
@visioncritical
@everestgroup
@lindagrass0
@google
@ft

Top Mentioned in G8:
@forbes
@enricomolinari
@cioonline
@softclouds
@asociacion_dec
@smarte
@jamesvgingerich
@cgchirp
@bernardmarr
@star2star

Top Mentioned in G9:
@julez_norton
@startgrowthhack
@awscloud
@jassiz20
@salesforce
@pinakilaskar
@the_biz_expert
@jonathanaufray
@jainvirc
@gartner_inc

Top Mentioned in G10:
@livearea
@rgareiss
@technative
@ringcentral
@ttbusinesstech
@nemertes
@thecxmagazine
@chiprbell
@brighttalk
@jlfinch1

Top Tweeters
Top Tweeters in Entire Graph:
@cas_2050001283
@virginmedia
@tesco
@alerttrade
@vodafonein
@sectest9
@atthelp
@hrblock_21
@edinburghwatch
@applesupport

Top Tweeters in G1:
@sectest9
@chidambara09
@annemariayritys
@cybersec_feeds
@evankirstel
@andyvermaut
@zennie62
@lorimoreno
@business
@fintechna

Top Tweeters in G2:
@iam__network
@rvp
@kaz082
@stanleyepstein
@cyclismactu
@dogetalist
@logz05
@justyvette
@nikhilnarayanan
@bibietjuh

Top Tweeters in G3:
@tesco
@quibellpaul
@fantasticradioo
@jeffbullas
@gezgintrk
@entwistletx
@carolynnewsom
@donaldndoro
@viralvideovlogs
@digitaldecoded1

Top Tweeters in G4:
@edinburghwatch
@aaroncuddeback
@taieb_bot
@xaelbot
@walmart
@santchiweb
@calcaware
@andrewmorrisuk
@jeandoobs
@llnuxbot

Top Tweeters in G5:
@tess_blue815
@valaafshar
@trippbraden
@mashable
@vivmilano
@openmarketingtv
@btptechsearch
@ganjasmokercb
@merckxcycling
@wef

Top Tweeters in G6:
@ottlegalrebels
@holgermu
@phonepesupport
@brainroaring
@capgemini
@prnbiz
@shenery2
@constellationr
@jesus_hoyos
@marketingprofs

Top Tweeters in G7:
@geoff_deweaver
@ft
@meghanmbiro
@markhillary
@foodmfguk
@godaddy
@google
@82jjc
@powercutmusic
@fnac

Top Tweeters in G8:
@lavanguardia
@caring_mobile
@forbes
@jamesvgingerich
@fmfrancoise
@patosins
@grjenkin
@pymnts
@kevin_jackson
@scottyjws

Top Tweeters in G9:
@the_biz_expert
@robotconsumer
@domingonarvaez1
@cstorenews_
@s_galimberti
@quasagroup
@startgrowthhack
@jonathanaufray
@salesforce
@startupnewsind

Top Tweeters in G10:
@rosenchild
@technative
@itproportal
@domhalps
@technativewire
@teambuzzbuilder
@ringcentral
@letsgrowleaders
@leadchangegroup
@jeremyharpham


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