#cx, Twitter, 8/23/2020 11:19:23 PM, 233333


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#cx_2020-08-23_14-24-01.xlsx
#cx_2020-08-23_14-24-01.xlsx
From:
NodeXLExcelAutomator
Uploaded on:
August 23, 2020
Short Description:
#cx via NodeXL https://bit.ly/2Qfecpw
@enricomolinari
@softclouds
@cmswire
@billquiseng
@hyken
@forbes
@balaji_sandiego
@andrewincontact
@stephaniethum
@developersbot

Top hashtags:
#cx
#customerexperience
#ai
#iot
#ux
#bigdata
#analytics
#customerservice
#marketing

Description:
Description
The graph represents a network of 4,621 Twitter users whose tweets in the requested range contained "#cx", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 23 August 2020 at 21:37 UTC.

The requested start date was Sunday, 23 August 2020 at 00:01 UTC and the maximum number of days (going backward) was 14.

The maximum number of tweets collected was 7,500.

The tweets in the network were tweeted over the 4-day, 14-hour, 34-minute period from Monday, 17 August 2020 at 18:20 UTC to Saturday, 22 August 2020 at 08:54 UTC.

Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.

There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".

The graph is directed.

The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.

The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.


Author Description


Overall Graph Metrics
Vertices : 4621
Unique Edges : 5190
Edges With Duplicates : 10368
Total Edges : 15558
Number of Edge Types : 5
Retweet : 3489
MentionsInRetweet : 5468
Replies to : 121
Tweet : 2526
Mentions : 3954
Self-Loops : 2743
Reciprocated Vertex Pair Ratio : 0.0504657305713889
Reciprocated Edge Ratio : 0.0960825833774484
Connected Components : 890
Single-Vertex Connected Components : 551
Maximum Vertices in a Connected Component : 2986
Maximum Edges in a Connected Component : 12592
Maximum Geodesic Distance (Diameter) : 17
Average Geodesic Distance : 5.131785
Graph Density : 0.000353927252866876
Modularity : 0.418895
NodeXL Version : 1.0.1.439
Data Import : The graph represents a network of 4,621 Twitter users whose tweets in the requested range contained "#cx", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 23 August 2020 at 21:37 UTC.

The requested start date was Sunday, 23 August 2020 at 00:01 UTC and the maximum number of days (going backward) was 14.

The maximum number of tweets collected was 7,500.

The tweets in the network were tweeted over the 4-day, 14-hour, 34-minute period from Monday, 17 August 2020 at 18:20 UTC to Saturday, 22 August 2020 at 08:54 UTC.

Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.

There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".

Layout Algorithm : The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Graph Source : GraphServerTwitterSearch
Graph Term : #cx
Groups : The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
Edge Color : Edge Weight
Edge Width : Edge Weight
Edge Alpha : Edge Weight
Vertex Radius : Betweenness Centrality

Top Influencers: Top 10 Vertices, Ranked by Betweenness Centrality
Top URLs
Top URLs in Tweet in Entire Graph:
[119] -
[51] https://www.analyticsinsight.net/digital-transformation-paving-a-new-path-towards-digital-world/?utm_content=136794925&utm_medium=social&utm_source=twitter&hss_channel=tw-328329853
[50] http://www.intelligentworld.institute/LandingPageUTM?eid=f4de81d10656e03d7217cdc07579849d296f227791c9a40d89b8f543dcc59f1f00ea6ba1243146145cde65c95546ed419665353460403b8d466c832f24f6578c
[46] https://community.nasscom.in/communities/digital-transformation/fintech/the-fintech-revolution.html
[36] https://s2.radio.co/s532f0345f/listen
[29] 2020
[28] August
[28] blog
[28] external
[27] https://engage.bah.com/Article/Redirect/93e5f922-0d59-4ee2-a815-08c220efc7e2?uc=30185&g=1cdae467-a87f-406d-a5ce-85c7799bb27e&f=136602

Top URLs in Tweet in G1:
[18] https://www.eglobalis.com/podcast/transforming-the-digital-customer-experience/
[11] https://www.cmswire.com/customer-experience/6-personalization-tips-for-a-better-customer-experience/?utm_content=137420371&utm_medium=social&utm_source=twitter&hss_channel=tw-1081234791758946304
[11] https://www.itproportal.com/features/improving-customer-experience-is-key-differentiator-for-telcos/?utm_content=137635886&utm_medium=social&utm_source=twitter&hss_channel=tw-38306887
[10] https://nodexlgraphgallery.org/Pages/Graph.aspx?graphID=232749
[10] https://www.cio.com/resources/207109/5-ways-to-start-improving-your-cx-right-now?utm_content=137839330&utm_medium=social&utm_source=twitter&hss_channel=tw-38306887
[10] https://www.analyticsinsight.net/digital-transformation-paving-a-new-path-towards-digital-world/?utm_content=136794925&utm_medium=social&utm_source=twitter&hss_channel=tw-328329853
[9] https://www.weforum.org/agenda/2020/07/new-paradigm-business-data-digital-economy-benefits-privacy-digitalization
[8] https://www.entrepreneur.com/article/353979?utm_content=137838621&utm_medium=social&utm_source=twitter&hss_channel=tw-38306887
[6] https://www.itproportal.com/features/improving-customer-experience-is-key-differentiator-for-telcos/?utm_content=137635887&utm_medium=social&utm_source=twitter&hss_channel=tw-1081234791758946304
[6] https://www.uxdesignagency.com/blog/5-emerging-digital-age-challenges-banks-can-tackle-power-financial-ux

Top URLs in Tweet in G2:
[8] https://thetaylorreachgroup.com/resources/research-report-covid-19-impact-on-contact-centers/
[5] https://twitter.com/sapbanking/status/1295743509480300545
[4] https://mopinion.com/canterbury-city-council-customer-centricity-online/?utm_content=buffer37e9e&utm_medium=social&utm_source=twitter.com&utm_campaign=buffer
[4] https://mopinion.com/customer-success-story-hema/?utm_content=bufferfc98c&utm_medium=social&utm_source=twitter.com&utm_campaign=buffer
[4] https://mopinion.com/en/5-tips-online-feedback-strategy/?utm_content=buffer8c092&utm_medium=social&utm_source=twitter.com&utm_campaign=buffer
[4] https://www.forbes.com/sites/forbescommunicationscouncil/2020/08/14/get-creative-with-customer-feedback-efforts/#423f71784fd5
[4] https://mopinion.com/what-is-the-customer-experience-gap/?utm_content=buffer3f179&utm_medium=social&utm_source=twitter.com&utm_campaign=buffer
[4] https://mopinion.com/why-businesses-shouldnt-fear-negative-online-feedback/?utm_content=bufferbbc6c&utm_medium=social&utm_source=twitter.com&utm_campaign=buffer
[4] https://coruzant.com/digital-strategy/unpacking-digital-transformation-in-payments-how-to-create-an-effective-payments-strategy-in-a-shaky-economy/
[4] https://www.gspretail.com/future-proofing-your-customer-experience-strategy-amidst-uncertainty/?utm_source=twitter&utm_medium=social&utm_campaign=blog-8-4-2020

Top URLs in Tweet in G3:
[14] https://www.icmi.com/resources/2020/not-what-i-bargained-for-setting-customer-expectations?_mc=sm_icmi_x_icmi_edt_x_x_sclttw-icmichat20200818n/a&utm_campaign=ICMIchat&utm_medium=bitly&utm_source=ICMIchatReflective
[12] https://cx-journey.com/2020/08/change-management-step-1-sense-of-urgency.html
[8] https://www.cmswire.com/customer-experience/6-personalization-tips-for-a-better-customer-experience/
[8] http://customerservicedaily.com
[7] https://www.mycustomer.com/customer-experience/voice-of-the-customer/get-more-from-your-maps-the-five-rules-of-advanced-journey?platform=hootsuite
[6] https://www-cmswire.simplermedia.com/cw-wb-200820-opentext-cx.html?smg_source=cmswire.com&smg_medium=web&smg_campaign=wb-200820-opentext-cx&smg_content=evt-cal
[6] https://www.mycustomer.com/service/management/why-training-your-service-staff-isnt-improving-customer-experience?platform=hootsuite
[6] https://www.icmi.com/resources/2020/not-what-i-bargained-for-setting-customer-expectations?_mc=sm_icmi_x_icmi_edt_x_x_sclttw-icmichat20200818n/a&utm_campaign=ICMIchat&utm_medium=bitly&utm_source=ICMIchatQuotes
[6] https://www.engati.com/blog/ex-cx-the-virtuous-cycle-jessica-noble
[5] https://www.mycustomer.com/customer-experience/voice-of-the-customer/get-more-from-your-maps-the-five-rules-of-advanced-journey

Top URLs in Tweet in G4:
[112] -
[43] https://community.nasscom.in/communities/digital-transformation/fintech/the-fintech-revolution.html
[28] blog
[28] 2020
[28] external
[26] August
[22] https://engage.bah.com/Article/Redirect/93e5f922-0d59-4ee2-a815-08c220efc7e2?uc=30185&g=1cdae467-a87f-406d-a5ce-85c7799bb27e&f=136602
[17] for
[14] link&utm_medium=Verint
[14] blog&utm_content=Verint

Top URLs in Tweet in G5:
[5] https://info.jitterbit.com/customer-api-360-ebook.html?utm_source=constellation_research
[4] https://www.constellationr.com/blog-news/managing-crisis-power-community-and-importance-experts-0
[4] https://www.destinationcrm.com/Webevents/roundtable/26aug2020/soc
[3] https://www.ciodive.com/news/MIT-CIO-mercer-mcdermott-digital-transformation-covid-19/583487/?utm_source=dlvr.it&utm_medium=twitter
[3] https://cetx2020.callminer.com/#glance
[2] https://constellationr.zoom.us/meeting/register/tJIpceGoqDMoH93XkiJlkp_v-f1kECTsPisB
[2] https://paper.li/rwang0/1328151146?edition_id=b011feb0-e2ec-11ea-a341-002590a5ba2d
[2] https://www.sas.com/en_us/webinars/mastering-decisioning.html
[2] https://www.persistent.com/events/aws-saas-webinar/?SourceID=twitter
[2] http://www.smartcustomerservice.com/Articles/News-Briefs/Lifesize-Acquires-Kaptivo-142441.aspx#.Xz6oOCcx0W0.twitter

Top URLs in Tweet in G6:
[41] https://www.analyticsinsight.net/digital-transformation-paving-a-new-path-towards-digital-world/?utm_content=136794925&utm_medium=social&utm_source=twitter&hss_channel=tw-328329853
[2] https://www.oracle.com/cx/service/solutions/b2cintelligentservice/?source=:so:tw:or:dg:ocx::&SC=:so:tw:or:dg:ocx::&pcode=
[2] https://www2.deloitte.com/global/en/pages/financial-services/articles/realizing-the-digital-promise-key-enablers-for-digital-transformation.html
[2] https://www.slideshare.net/CallCenterHosting/how-can-insurance-sector-benefit-from-ivr-solutions
[2] https://shows.pippa.io/elegant-warrior-podcast/episodes/kerri-konik?utm_sq=g61zl57w8t&utm_source=Twitter&utm_medium=social&utm_campaign=inspirefireco&utm_content=MediaMentions
[2] https://littletouches.com/
[2] https://www.directivosyempresas.com/pymes/como-optimizar-el-modelo-360o-de-customer-experience/
[2] https://www.lavanguardia.com/tecnologia/20200728/482473743949/inditex-formacion-empleados-futuro-brl.html
[2] https://home.kpmg/xx/en/home/insights/2019/03/understanding-the-challenges.html
[2] https://www.forbes.com/sites/servicenow/2020/07/15/a-wake-up-call-for-customer-service/

Top URLs in Tweet in G7:
[48] http://www.intelligentworld.institute/LandingPageUTM?eid=f4de81d10656e03d7217cdc07579849d296f227791c9a40d89b8f543dcc59f1f00ea6ba1243146145cde65c95546ed419665353460403b8d466c832f24f6578c
[6] https://blog.fusebill.com/dunning-management-to-reduce-churn-rates?ref=quuu
[5] https://www.forbes.com/sites/blakemorgan/2020/08/20/10-examples-of-amazing-customer-service-during-covid-19/#78a45f7f48d1
[4] https://acquire.io/blog/chatbot-vs-live-chat/
[3] https://churnzero.net/3-customer-retention-strategies-for-the-pandemics-next-wave/
[2] http://www.vodafone.com/business/news-and-insights/white-paper/future-ready-report-2020
[2] https://www.loyalty360.org/content-gallery/daily-news/canadian-red-cross-maps-out-omnichannel-donor-jour
[2] https://www.forbes.com/sites/blakemorgan/2020/08/17/its-a-strange-back-to-school-season-and-teens-are-feeling-stressed/#4c13866f2265
[2] https://acquire.io/blog/voice-of-the-customer/
[2] https://blog.fusebill.com/automated-billing-software-for-saas-business?ref=quuu

Top URLs in Tweet in G8:
[4] https://cxoblog.de/crm-corona-beschleunigt-die-digitalisierung/
[3] https://www.entrepreneur.com/article/353979
[2] https://techcrunch.com/2020/08/20/doordash-grocery-delivery/
[2] http://r.socialstudio.radian6.com/9eb5db1e-7d75-43e5-b253-fed71cf9452f
[2] http://www.buddymedia.com
[2] http://r.socialstudio.radian6.com/537b22ea-cd6c-48a9-81f7-48cf96cf8959
[2] http://r.socialstudio.radian6.com/905fad67-09d3-4a7a-b158-3ae1e5e9a0c8
[2] https://www.uxdesignagency.com/blog/covid-19-digital-banking-reality-how-fis-can-tackle-it?utm_content=137311396&utm_medium=social&utm_source=twitter&hss_channel=tw-1154737333033418752
[2] https://customerthink.com/refresh-your-customer-experience-strategies-with-these-tips-and-tricks/
[2] https://inform.tmforum.org/insights/2020/08/5-challenges-telco-contact-center-agents-face-that-undermine-customer-experience/?utm_medium=Social&utm_source=t.co&utm_campaign=Inform

Top URLs in Tweet in G9:
[4] https://www.cmswire.com/customer-experience/6-personalization-tips-for-a-better-customer-experience/
[3] https://www.genesys.com/podcast/series/tech-talks-in-twenty/ai-in-the-real-world-of-business
[3] https://customerthink.com/stop-repetitive-contacts-proactively-answer-these-40-common-questions/
[3] https://www.cmswire.com/digital-experience/designing-digital-customer-experiences-for-the-pandemic-age/
[3] https://www.business.com/articles/small-business-customer-journey-map/
[3] https://workflow.servicenow.com/quarterly/issue/6/lessons-from-customer-experience-experts
[2] https://www.sas.com/en_us/news/analyst-viewpoints/forrester-names-sas-leader-in-customer-analytics-technologies.html?utm_source=None&utm_medium=social-voicestorm&utm_content=4612e52e-9add-4c43-8fec-93210746b591
[2] https://www.genesys.com/blog/post/break-free-from-manual-forecasting-in-your-contact-center?platform=hootsuite
[2] https://customerthink.com/augmented-reality-is-ready-to-level-up-your-customer-experience/
[2] https://customerthink.com/customer-experience-indexes-modern-thinking/

Top URLs in Tweet in G10:
[6] https://www.bizcommunity.com/Article/196/179/207338.html
[3] https://www.uxdesignagency.com/blog/5-emerging-digital-age-challenges-banks-can-tackle-power-financial-ux
[2] https://11fs.com/insights-banking-as-a-service
[2] https://centrogs.com/services/customer-experience-cx/customer-retention/
[2] https://www.pancommunications.com/insights/leveraging-surveys-to-bring-voice-of-the-customer-into-major-company-decisions/
[1] https://www.dbs.com/aics/templatedata/article/generic/data/en/GR/082020/200817_insights_digital_currency.xml
[1] https://www.swarthmore.edu/SocSci/bschwar1/Sci.Amer.pdf
[1] https://www.nytimes.com/2020/08/19/technology/apple-2-trillion.html
[1] https://go.forrester.com/blogs/the-future-of-banking-has-arrived/
[1] https://www.brandseye.com/research/uk-challenger-bank-sentiment-index/

Top Domains
Top Domains in Tweet in Entire Graph:
[218] twitter.com
[177] linkedin.com
[165] okt.to
[162] pivotpointsolutions.net
[131] dy.si
[123] customerthink.com
[112] forbes.com
[98] cmswire.com
[53] analyticsinsight.net
[50] intelligentworld.institute

Top Domains in Tweet in G1:
[31] eglobalis.com
[22] forbes.com
[20] itproportal.com
[18] cmswire.com
[17] entrepreneur.com
[13] customerthink.com
[12] cio.com
[11] weforum.org
[10] nodexlgraphgallery.org
[10] analyticsinsight.net

Top Domains in Tweet in G2:
[162] pivotpointsolutions.net
[90] linkedin.com
[69] customerthink.com
[38] okt.to
[33] twitter.com
[27] mopinion.com
[22] dy.si
[22] thetaylorreachgroup.com
[21] callcentrehelper.com
[16] co.uk

Top Domains in Tweet in G3:
[103] twitter.com
[40] mycustomer.com
[40] cx-journey.com
[40] dlvr.it
[30] beyondphilosophy.com
[28] cmswire.com
[24] linkedin.com
[21] icmi.com
[18] clearaction.com
[13] hyken.com

Top Domains in Tweet in G4:
[46] verint.com
[43] nasscom.in
[36] karlsmith.info
[28] paradigm-interactions.com
[23] bah.com
[21] karlsmith.work
[20] commercient.com
[19] iotworldtoday.com
[16] forbes.com
[13] twitter.com

Top Domains in Tweet in G5:
[47] okt.to
[9] dy.si
[6] callminer.com
[6] constellationr.com
[5] paper.li
[5] jitterbit.com
[5] destinationcrm.com
[4] informatica.com
[4] co.uk
[4] smartcustomerservice.com

Top Domains in Tweet in G6:
[41] analyticsinsight.net
[27] forbes.com
[14] okt.to
[6] dy.si
[4] oracle.com
[4] asociaciondec.org
[3] slideshare.net
[3] postbeyond.com
[2] deloitte.com
[2] kpmg.us

Top Domains in Tweet in G7:
[48] intelligentworld.institute
[10] fusebill.com
[9] acquire.io
[8] forbes.com
[4] pointillist.com
[4] ujet.co
[4] twitter.com
[3] customerthink.com
[3] kustomer.com
[3] snov.io

Top Domains in Tweet in G8:
[12] salesforce.com
[9] valantic.com
[7] cxoblog.de
[7] retailcustomerexperience.com
[6] techcrunch.com
[6] radian6.com
[6] okt.to
[4] entrepreneur.com
[4] customerthink.com
[3] paper.li

Top Domains in Tweet in G9:
[27] dy.si
[10] customerthink.com
[7] genesys.com
[7] cmswire.com
[5] sas.com
[5] twitter.com
[3] business.com
[3] servicenow.com
[3] linkedin.com
[2] itproportal.com

Top Domains in Tweet in G10:
[7] forrester.com
[6] centrogs.com
[6] bizcommunity.com
[3] uxdesignagency.com
[3] linkedin.com
[3] visioncritical.com
[2] 11fs.com
[2] zcu.io
[2] iterable.com
[2] marketinginsidergroup.com

Top Hashtags
Top Hashtags in Tweet in Entire Graph:
[5544] cx
[1164] customerexperience
[1062] ai
[604] iot
[501] ux
[477] bigdata
[452] analytics
[441] customerservice
[427] marketing
[426] fintech



Top Hashtags in Tweet in G1:
[657] cx
[341] ai
[240] fintech
[170] customerexperience
[170] marketing
[148] iot
[125] bigdata
[99] innovation
[93] machinelearning
[90] analytics

Top Hashtags in Tweet in G2:
[1077] cx
[287] customerexperience
[274] custexp
[163] cxm
[145] customerservice
[122] contactcenter
[118] custserv
[112] callcenter
[111] cctr
[63] ux

Top Hashtags in Tweet in G3:
[840] cx
[256] customerexperience
[108] custexp
[96] custserv
[81] customerservice
[53] cxchat
[50] cctr
[48] marketing
[47] contactcenter
[45] icmichat

Top Hashtags in Tweet in G4:
[477] ai
[424] iot
[407] cx
[315] bigdata
[272] datascience
[252] machinelearning
[249] python
[229] iiot
[223] analytics
[217] rstats

Top Hashtags in Tweet in G5:
[192] cx
[21] sugarcrm
[21] customerexperience
[15] crm
[15] cdos
[15] businessleaders
[14] cetx2020
[12] digitaltransformation
[11] customerservice
[9] sugarclub

Top Hashtags in Tweet in G6:
[154] cx
[43] ux
[42] leadership
[41] digitalworld
[39] customerexperience
[11] mondaymotivation
[8] ai
[8] experienciadecliente
[7] customerservice
[5] custserv

Top Hashtags in Tweet in G7:
[78] cx
[50] digital
[23] customerexperience
[18] saas
[11] digitaltransformation
[10] customerservice
[8] cem
[7] chatbot
[7] churn
[6] ai

Top Hashtags in Tweet in G8:
[111] cx
[46] customerexperience
[17] digitaltransformation
[9] cloud
[8] customerservice
[7] efood
[7] digitalbanking
[6] tech
[6] crm
[6] sap

Top Hashtags in Tweet in G9:
[102] cx
[18] marketing
[16] webinar
[15] customerengagement
[11] custserv
[10] ai
[9] custexp
[9] danhenig
[9] tommyminta
[9] martyjackson

Top Hashtags in Tweet in G10:
[64] cx
[20] finserv
[18] fintech
[14] banking
[10] strategy
[10] technology
[9] innovation
[8] customer
[8] ecommerce2020
[7] marketing

Top Words
Top Words in Tweet in Entire Graph:
[5544] #cx
[1667] customer
[1164] #customerexperience
[1062] #ai
[943] experience
[759] more
[653] customers
[604] #iot
[501] #ux
[480] enricomolinari

Top Words in Tweet in G1:
[657] #cx
[450] enricomolinari
[341] #ai
[240] #fintech
[197] ty
[172] #marketing
[170] #customerexperience
[160] pawlowskimario
[148] #iot
[125] #bigdata

Top Words in Tweet in G2:
[1076] #cx
[335] customer
[287] #customerexperience
[274] #custexp
[178] experience
[163] #cxm
[145] #customerservice
[125] customers
[122] #contactcenter
[118] #custserv

Top Words in Tweet in G3:
[841] #cx
[363] customer
[256] #customerexperience
[168] experience
[139] customers
[127] more
[108] #custexp
[100] cx
[96] #custserv
[81] #customerservice

Top Words in Tweet in G4:
[477] #ai
[424] #iot
[407] #cx
[315] #bigdata
[272] #datascience
[252] #machinelearning
[249] #python
[229] #iiot
[223] #analytics
[217] #rstats

Top Words in Tweet in G5:
[192] #cx
[48] customer
[40] join
[33] experience
[32] data
[27] service
[24] informatica
[24] according
[21] best
[21] #sugarcrm

Top Words in Tweet in G6:
[154] #cx
[53] businesses
[48] customer
[48] digital
[46] transformation
[45] impact
[43] #ux
[42] #leadership
[41] forbes
[41] #digitalworld

Top Words in Tweet in G7:
[95] ronald_vanloon
[78] #cx
[60] more
[51] #digital
[50] download
[49] economy
[49] read
[48] emerging
[48] challenges
[45] rep

Top Words in Tweet in G8:
[111] #cx
[46] #customerexperience
[40] customer
[28] experience
[17] #digitaltransformation
[14] experiences
[13] more
[11] services
[11] learn
[10] die

Top Words in Tweet in G9:
[102] #cx
[52] customer
[21] experience
[18] genesys
[18] #marketing
[18] sign
[18] hear
[18] presentation
[17] read
[17] more

Top Words in Tweet in G10:
[64] #cx
[31] forrester
[29] customer
[27] more
[20] #finserv
[18] #fintech
[17] customers
[17] learn
[16] better
[15] help

Top Word Pairs
Top Word Pairs in Tweet in Entire Graph:
[576] customer,experience
[317] #cx,#customerexperience
[254] #ai,#iot
[247] #python,#rstats
[237] #customerexperience,#cx
[231] #iiot,#python
[219] #iot,#iiot
[219] #custexp,#cx
[199] #bigdata,#analytics
[193] #ux,#cx

Top Word Pairs in Tweet in G1:
[85] #marketing,#cx
[77] #ai,#iot
[65] enricomolinari,cc
[64] #fintech,#banking
[60] pawlowskimario,#ai
[59] #ml,#dl
[59] advantages,#bigdata
[59] #bigdata,banking
[59] banking,#infographic
[59] #infographic,ingliguori

Top Word Pairs in Tweet in G2:
[162] #cxm,#custexp
[159] #custexp,#cx
[114] customer,experience
[107] #custserv,#cx
[105] #cx,#cctr
[104] #cctr,#callcenter
[104] #callcenter,#contactcenter
[101] #customerexperience,#customerservice
[96] #contactcenter,#customerexperience
[96] #customerservice,#custexp

Top Word Pairs in Tweet in G3:
[121] customer,experience
[76] #cx,#customerexperience
[54] #custexp,#cx
[43] #cx,#custserv
[40] customer,service
[38] cx,journey
[36] #customerexperience,#cx
[25] customer,expectations
[24] gt,gt
[23] #cx,#custexp

Top Word Pairs in Tweet in G4:
[213] #python,#rstats
[199] #iiot,#python
[186] #iot,#iiot
[175] #ai,#iot
[168] #bigdata,#analytics
[129] #analytics,#datascience
[109] #datascience,#ai
[98] #javascript,#reactjs
[97] #rstats,#javascript
[94] #machinelearning,#bigdata

Top Word Pairs in Tweet in G5:
[15] best,selling
[15] selling,author
[15] according,idc
[15] idc,study
[15] study,chief
[15] chief,data
[15] data,officers
[15] officers,#cdos
[15] #cdos,#businessleaders
[15] #businessleaders,top

Top Word Pairs in Tweet in G6:
[45] digital,transformation
[41] impact,digital
[41] transformation,businesses
[41] businesses,#digitalworld
[41] #digitalworld,#ux
[41] #ux,#cx
[41] #cx,#leadership
[26] grattongirl,impact
[26] #leadership,#mondaymotiva
[17] customer,experience

Top Word Pairs in Tweet in G7:
[49] more,download
[48] emerging,challenges
[48] challenges,#digital
[48] #digital,economy
[48] read,more
[47] ronald_vanloon,emerging
[46] economy,ronald_vanloon
[46] ronald_vanloon,read
[45] download,rep
[8] #saas,business

Top Word Pairs in Tweet in G8:
[14] customer,experience
[13] #cx,#customerexperience
[10] #customerexperience,#cx
[6] customer,experiences
[5] learn,rbl
[5] rbl,bank
[5] bank,leveraged
[5] leveraged,modern
[5] modern,technology
[5] technology,amplifier

Top Word Pairs in Tweet in G9:
[18] sign,hear
[16] #marketing,#cx
[15] during,fs_events
[15] fs_events,#customerengagement
[15] #customerengagement,#webinar
[15] #webinar,week
[15] week,today
[15] 11am,edt
[13] customer,experience
[11] retail,#cx

Top Word Pairs in Tweet in G10:
[9] #banking,#fintech
[8] #finserv,firms
[8] covid,19
[8] social,media
[8] customer,experience
[7] #fintech,#finserv
[7] #customers,tools
[7] tools,help
[7] help,better
[7] better,manage

Top Replied-To
Top Replied-To in Entire Graph:
@jtwatkin
@stephaniethum
@clearaction
@ndytg
@dgingiss
@seanbhawkins
@thatcxguytweets
@ujetco
@kkmett
@hyken

Top Replied-To in G1:
@ujetco
@annettefranz

Top Replied-To in G3:
@jtwatkin
@stephaniethum
@clearaction
@ndytg
@dgingiss
@billquiseng
@seanbhawkins
@thatcxguytweets
@sueduris
@kkmett

Top Replied-To in G5:
@ruhrunibochum
@stephenhegarty
@salesforce
@awscloud
@vonage
@lifesize
@getcyara
@sugarcrm

Top Replied-To in G6:
@jeannebliss

Top Replied-To in G7:
@gartner

Top Replied-To in G8:
@steinforth
@airbnb
@jeffbezos

Top Replied-To in G9:
@spencerfry
@frost_sullivan

Top Mentioned
Top Mentioned in Entire Graph:
@ume_kyd
@enricomolinari
@pinakilaskar
@fisheyebox
@pawlowskimario
@kirkdborne
@userexperienceu
@ingliguori
@hyken
@ronald_vanloon

Top Mentioned in G1:
@enricomolinari
@pawlowskimario
@jblefevre60
@ingliguori
@pradeeprao_
@mvollmer1
@andi_staub
@cheddar
@softclouds
@mashable

Top Mentioned in G2:
@fayaz_shadman
@tonyhughesau
@cpcchangeagent
@tickybikes
@trsocialselling
@syedhimam
@mrhoffman
@schmetail
@systemware

Top Mentioned in G3:
@stephaniethum
@hyken
@cmswire
@jtwatkin
@clearaction
@ndytg
@dgingiss
@mycustomer
@annettefranz
@leslieo

Top Mentioned in G4:
@pinakilaskar
@fisheyebox
@kirkdborne
@userexperienceu
@ubinetus
@verint
@interactionsinc
@achyutaghosh
@pastor_paul
@datarobot

Top Mentioned in G5:
@informatica
@lnfrance
@micahsolomon
@callminer
@idc
@constellationr
@jitterbit
@sassoftware
@sugarclint
@dhinchcliffe

Top Mentioned in G6:
@forbes
@grattongirl
@mikequindazzi
@bernardmarr
@grattonboy
@techpearce2
@rtehran
@robmay70
@reach2ratan
@ceoawareness

Top Mentioned in G7:
@ronald_vanloon
@fusebill
@forbescmo
@kustomer
@acquire_io
@gregburwell
@ujetco
@blakemichellem
@snov_io
@gkrechmer

Top Mentioned in G8:
@amazon
@doordash
@techcrunch
@betadigitalltd
@dr_m_schu
@picnic
@mobilbranche
@financialxpress
@everestgroup
@betamoroney

Top Mentioned in G9:
@genesys
@fs_events
@frost_sullivan
@jeffsheehan
@nancyjami
@customerthink
@surveymonkey
@christinerimer
@getfeedback
@cmswire

Top Mentioned in G10:
@forrester
@davidjmaireles
@brandseye
@visioncritical
@brennermichael
@biz_retail
@uxdesignagency
@nkealey
@iterable
@smulpuru

Top Tweeters
Top Tweeters in Entire Graph:
@cas_2050001283
@virginmedia
@tesco
@sectest9
@hrblock_21
@edinburghwatch
@comcastcares
@chidambara09
@annemariayritys
@cybersec_feeds

Top Tweeters in G1:
@chidambara09
@annemariayritys
@cybersec_feeds
@evankirstel
@andyvermaut
@zennie62
@lorimoreno
@business
@fintechna
@tess_blue815

Top Tweeters in G2:
@cas_2050001283
@rvp
@thestartupper
@stanleyepstein
@cyclismactu
@dogetalist
@justyvette
@bibietjuh
@dd_fafa_
@dd_nana_

Top Tweeters in G3:
@tesco
@kingsfanone
@flyspicejet
@guykawasaki
@att
@dekebridges
@premierpapercm
@iris_xyz
@charlieisaacs
@diymarketers

Top Tweeters in G4:
@sectest9
@edinburghwatch
@aaroncuddeback
@femtech_
@taieb_bot
@xaelbot
@walmart
@codedailybot
@calcaware
@v_shakthi

Top Tweeters in G5:
@rwang0
@holgermu
@chewy
@prnbiz
@homesatmetacoda
@constellationr
@jesus_hoyos
@marketingprofs
@salesforce
@mylessuer

Top Tweeters in G6:
@lavanguardia
@entwistletx
@onang_pribadi
@grattonboy
@grattongirl
@meghanmbiro
@digitaldecoded1
@forbes
@bynsny
@katenasser

Top Tweeters in G7:
@businessinsider
@nytimes
@trippbraden
@pizzahutxbox
@sharkradionet
@bcstrat
@bubbles4tw
@brielleprincess
@ronald_vanloon
@ashtonlee2333

Top Tweeters in G8:
@fantasticradioo
@financialxpress
@xbox
@techcrunch
@albertheijn
@mrtallerjerry
@eveningstandard
@datadrivencare
@janicebgordon
@thegrocer

Top Tweeters in G9:
@gezgintrk
@juliebhunt
@growmap
@talentculture
@jeffsheehan
@techrepublic
@maewmb
@roshaundadgreen
@hal_good
@babylouie75

Top Tweeters in G10:
@geoff_deweaver
@godaddy
@mench90
@fjrhh49dkdu
@82jjc
@redbull
@brennermichael
@craigelimeliah
@ekolsky
@subkrishnarao


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