#cx, Twitter, 4/5/2020 1:25:19 AM, 224409


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#cx_2020-04-04_17-24-00.xlsx
#cx_2020-04-04_17-24-00.xlsx
From:
NodeXLExcelAutomator
Uploaded on:
April 05, 2020
Short Description:
#cx via NodeXL https://bit.ly/2x6EHaH
@enricomolinari
@softclouds
@forbes
@antgrasso
@dhinchcliffe
@annettefranz
@ronald_vanloon
@deloittedigital
@rwang0
@forrester

Top hashtags:
#cx
#customerexperience
#ai
#iot
#custserv
#covid19
#marketing
#fintech
#ux

Description:
Description
The graph represents a network of 3,628 Twitter users whose tweets in the requested range contained "#cx", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 05 April 2020 at 00:25 UTC.

The requested start date was Sunday, 05 April 2020 at 00:01 UTC and the maximum number of days (going backward) was 14.

The maximum number of tweets collected was 5,000.

The tweets in the network were tweeted over the 3-day, 8-hour, 21-minute period from Tuesday, 31 March 2020 at 08:17 UTC to Friday, 03 April 2020 at 16:39 UTC.

Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.

There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".

The graph is directed.

The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.

The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.


Author Description


Overall Graph Metrics
Vertices : 3628
Unique Edges : 4849
Edges With Duplicates : 2639
Total Edges : 7488
Number of Edge Types : 4
MentionsInRetweet : 3119
Mentions : 2427
Tweet : 1864
Replies to : 78
Self-Loops : 1864
Reciprocated Vertex Pair Ratio : 0.042135451136113
Reciprocated Edge Ratio : 0.0808636748518205
Connected Components : 845
Single-Vertex Connected Components : 522
Maximum Vertices in a Connected Component : 2132
Maximum Edges in a Connected Component : 5531
Maximum Geodesic Distance (Diameter) : 15
Average Geodesic Distance : 5.06581
Graph Density : 0.000359000501263189
Modularity : 0.575714
NodeXL Version : 1.0.1.429
Data Import : The graph represents a network of 3,628 Twitter users whose tweets in the requested range contained "#cx", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 05 April 2020 at 00:25 UTC.

The requested start date was Sunday, 05 April 2020 at 00:01 UTC and the maximum number of days (going backward) was 14.

The maximum number of tweets collected was 5,000.

The tweets in the network were tweeted over the 3-day, 8-hour, 21-minute period from Tuesday, 31 March 2020 at 08:17 UTC to Friday, 03 April 2020 at 16:39 UTC.

Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.

There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".

Layout Algorithm : The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Graph Source : GraphServerTwitterSearch
Graph Term : #cx
Groups : The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
Edge Color : Edge Weight
Edge Width : Edge Weight
Edge Alpha : Edge Weight
Vertex Radius : Betweenness Centrality

Top Influencers: Top 10 Vertices, Ranked by Betweenness Centrality
Top URLs
Top URLs in Tweet in Entire Graph:
[67] https://s2.radio.co/s532f0345f/listen
[52] -
[26] https://www.forbes.com/sites/ibmai/2020/03/31/4-steps-financial-services-firms-can-take-with-ai-to-improve-customer-experience/?utm_content=124006600&utm_medium=social&utm_source=twitter&hss_channel=tw-38306887#3a1851b3480b
[24] https://beyondphilosophy.com/blog/
[23] and
[22] https://community.nasscom.in/member-exclusive/industry-trends/top-5-cloud-computing-challenges-for-service-providers-in-2020-and-tips-to-overcome-them.html
[18] https://www.destinationcrm.com/Articles/Columns-Departments/Customer-Experience/For-Salespeople-Its-All-About-the-Interface-139961.aspx
[18] http://www.iotcentral.io/blog/user-experience-ux-is-at-the-heart-of-digital-transformation
[16] https://www.forbes.com/sites/forbesbusinesscouncil/2020/04/01/actioning-individual-customer-context-with-artificial-intelligence/#4f4c07964ea5
[15] https://www.icmi.com/resources/2020/avoiding-overcommitment-managing-your-workload

Top URLs in Tweet in G1:
[6] http://hwcdn.libsyn.com/p/f/2/e/f2e9af9d3f2eb7cf/The_human_factor_-_a_premium_customer_experience.mp3?c_id=58140677&cs_id=58140677&expiration=1574442462&hwt=068ea46c9191bbf8b634b4ea17ec08e7
[4] http://rite.ly/webM
[4] https://mopinion.com/cx-top-5-youtube-videos/?utm_content=buffer3a00f&utm_medium=social&utm_source=twitter.com&utm_campaign=buffer
[4] http://www.irishcycles.com/
[4] http://tweetedtimes.com/v/8731
[3] https://blogs.oracle.com/cx/the-importance-of-going-deep-digital
[3] https://www.ibm.com/blogs/cloud-computing/2018/10/29/future-customer-experience-ai/?cm_mmc=OSocial_Twitter-_-Hybrid+Cloud_Digital+Business+Automation-_-WW_WW-_-Influencer+Blog+4+-+Twitter&cm_mmca1=000020LI&cm_mmca2=10005060
[3] https://opsmatters.com/organisations/freshworks
[3] https://thetaylorreachgroup.com/keeping-workers-safe-and-productive-when-the-contact-center-cant-close/
[2] https://www.digitalcommerce360.com/2020/03/23/b2b-marketers-heres-how-to-measure-customer-experience/

Top URLs in Tweet in G2:
[20] https://www.forbes.com/sites/ibmai/2020/03/31/4-steps-financial-services-firms-can-take-with-ai-to-improve-customer-experience/?utm_content=124006600&utm_medium=social&utm_source=twitter&hss_channel=tw-38306887#3a1851b3480b
[7] https://community.nasscom.in/member-exclusive/industry-trends/top-5-cloud-computing-challenges-for-service-providers-in-2020-and-tips-to-overcome-them.html
[7] https://www.surveymonkey.com/r/customer-journey-cx-2020-s
[6] http://www.b2bmarketing.net/en-gb/resources/blog/how-b2b-marketers-can-create-exceptional-customer-experiences?utm_content=123959219&utm_medium=social&utm_source=twitter&hss_channel=tw-38306887
[6] https://www.cmswire.com/digital-marketing/how-to-use-intent-data-to-improve-your-customers-experience/?utm_content=123885853&utm_medium=social&utm_source=twitter&hss_channel=tw-38306887
[6] https://www.retailcustomerexperience.com/blogs/customer-loyalty-starts-with-getting-the-retail-website-right/?utm_content=124200285&utm_medium=social&utm_source=twitter&hss_channel=tw-38306887
[6] https://smartercx.com/generation-x-vs-millennials-what-do-they-want-from-cx/?utm_content=124360457&utm_medium=social&utm_source=twitter&hss_channel=tw-328329853
[6] https://www.gbm.hsbc.com/insights/global-liquidity-and-cash-management/iso-20022
[4] https://www.fintechmagazine.com/insurance/three-insurtech-trends-watch-2020
[4] https://www.inc.com/entrepreneurs-organization/the-3-secrets-of-great-marketing-experiences.html?cid=search

Top URLs in Tweet in G3:
[15] https://www.icmi.com/resources/2020/avoiding-overcommitment-managing-your-workload
[12] https://beyondphilosophy.com/blog/
[8] https://www.mycustomer.com/customer-experience/engagement/how-understanding-customer-emotions-helps-us-improve-employee?platform=hootsuite
[7] https://www.mycustomer.com/service/contact-centres/covid-19-sends-support-tickets-soaring-as-contact-centres-feel-the-strain?platform=hootsuite
[7] http://dlvr.it/RSvTDj
[7] https://www.eventbrite.com.au/e/3-authors-discuss-leading-cx-in-a-changing-world-presented-by-cx-folk-tickets-100262664328
[6] http://customerservicedaily.com
[5] https://www.toistersolutions.com/readinglist
[5] https://cx-journey.com/2020/04/before-you-amaze-your-customers-you-must-amaze-your-employees.html
[4] https://www.mycustomer.com/community/blogs/martin-lindstrom/covid-19-beware-brand-slogans-that-ring-hollow?platform=hootsuite

Top URLs in Tweet in G4:
[16] http://www.iotcentral.io/blog/user-experience-ux-is-at-the-heart-of-digital-transformation
[6] https://dy.si/wQpyV
[6] https://www.forbes.com/sites/googlecloud/2020/12/30/the-age-of-nearly-infinite-scale-and-how-it-will-generate-new-businesses/?utm_content=112731863&utm_medium=social&utm_source=twitter&hss_channel=tw-116498421#3402b0212c40
[5] https://www.americanbanker.com/news/why-more-banks-are-ditching-their-legacy-core-vendors
[4] https://engage.bah.com/Article/Redirect/3649edd2-abf7-469c-b78e-e8164792215e?uc=30185&g=e8a49665-4174-40c8-84bf-67f3b3147539&f=132254
[4] https://www.datasciencecentral.com/profiles/blogs/top-8-data-science-use-cases-in-marketing
[4] https://www.datasciencecentral.com/profiles/blogs/top-8-data-science-use-cases-in-sales
[4] https://coruzant.com/digital-strategy/unpacking-digital-transformation-in-payments-how-to-create-an-effective-payments-strategy-in-a-shaky-economy
[4] https://coruzant.com/cxo/why-cios-need-to-prioritize-their-resources-for-the-business
[4] https://www.everestgrp.com/2020-03-customer-experience-during-covid-19-blog-.html

Top URLs in Tweet in G5:
[18] https://www.destinationcrm.com/Articles/Columns-Departments/Customer-Experience/For-Salespeople-Its-All-About-the-Interface-139961.aspx
[12] https://www.constellationr.com/research/driving-transformation-through-configure-price-quote
[8] https://searchcustomerexperience.techtarget.com/feature/5-tips-for-deploying-surveys-and-collecting-customer-feedback
[4] https://www.adobe.com/summit.html?ref=intlorg&scid=5471e5be-cec1-4231-a825-88a95a8b4822&mv=social&mv2=owned_social
[3] https://www.adobe.com/summit/2020/customer-journey-management.html?promoid=%40rwang0
[2] https://www.adobe.com/summit.html?promoid=%40rwang0
[2] https://www.constellationr.com/research/configure-price-quote-tools-power-speed-and-transparency
[2] https://theblog.adobe.com/summit-online-2020-keynote/?sdid=V2XYKWQG&mv=social&mv2=paidsoc&scid=89808988-6074-4b39-a815-1bf216b8c5f6&mv=social&mv2=paid_social
[2] https://futurumresearch.com/the-intelligent-enterprise-for-the-automotive-industry/?utm_content=buffer3feed&utm_medium=social&utm_source=twitter.com&utm_campaign=buffer
[1] https://www.constellationr.com/blog-news/we-got-cmos-stake-their-authentic-claim

Top URLs in Tweet in G6:
[5] https://go.forrester.com/blogs/customer-experience-coronavirus-pandemic/
[5] https://www.govevents.com/Download-CX-ServiceNow-Digital-SM/
[4] https://go.forrester.com/blogs/cx-customer-surveys-covid19/?utm_source=twitter&utm_medium=social&utm_content=100001207905260&utm_campaign=cx&linkId=100000011492780
[4] https://customerthink.com/to-improve-your-customers-experience-improve-your-employees-experience/
[4] https://www.govevents.com/Okta-Apr16-SM/
[4] https://www.mckinsey.com/business-functions/marketing-and-sales/our-insights/modern-marketing-what-it-is-what-it-isnt-and-how-to-do-it?cid=other-soc-twi-mip-mck-oth-2003--&sid=3183501088&linkId=83887431
[3] http://www.cmswire.com/digital-experience/how-to-create-a-unified-customer-ecommerce-journey/
[3] http://customerthink.com/what-is-customer-journey-analytics/
[3] http://customerthink.com/coronavirus-and-cx-how-keeping-customers-safe-is-the-best-cx-right-now/
[3] https://www.business.com/articles/17-effective-sales-tricks/

Top URLs in Tweet in G7:
[6] https://marketlytics.com/blog/kissmetrics-vs-google-analytics/
[2] https://deloitte.wsj.com/cio/2020/03/05/to-boost-customer-trust-make-privacy-a-top-priority/?mod=djemCIO
[1] http://www.iotcentral.io/blog/user-experience-ux-is-at-the-heart-of-digital-transformation
[1] https://evrythng.com/case-study-ralph-lauren/?utm_campaign=Ralph%20Lauren%20Blog%20post%20Social%20media%20&utm_content=124349941&utm_medium=social&utm_source=twitter&hss_channel=tw-156727411
[1] https://hubs.ly/H0p01440
[1] https://hubs.ly/H0p3kSt0
[1] https://hubs.ly/H0p3dP-0
[1] https://hbr.org/2020/04/ensure-that-your-customer-relationships-outlast-coronavirus?ab=hero-main-text&utm_content=124290419&utm_medium=social&utm_source=twitter&hss_channel=tw-156727411
[1] https://mck.co/2xMVU8Z?utm_content=123981087&utm_medium=social&utm_source=twitter&hss_channel=tw-156727411
[1] https://hubs.ly/H0p0st_0

Top URLs in Tweet in G8:
[48] -
[22] and
[12] blog
[12] Verint
[12] 2020
[12] external
[10] Speakers:
[10] Adapting
[10] Responding
[10] to

Top URLs in Tweet in G9:
[9] https://cmo.adobe.com/articles/2020/3/effectively-managing-cx-takes-the-right-technology--partners--an.html?utm_sq=gdduj1d76w&utm_source=twitter&utm_medium=social&utm_campaign=adobepartner&utm_content=adobepartner#gs.1umstu
[5] https://www.adobe.com/experience-cloud/cxm-playbook/thank-you.html?utm_sq=gddstcskr8&utm_source=twitter&utm_medium=social&utm_campaign=ross-quintana&utm_content=adobesummit2020
[4] https://www.forbes.com/sites/rogerdooley/2020/04/01/merge-cx-ex/
[3] https://rgr.cc/2UNqJSY
[2] https://www.forbes.com/sites/rogerdooley/2020/04/01/merge-cx-ex/#3b0ce93728e6
[2] https://www.forbes.com/sites/rogerdooley/2020/04/01/merge-cx-ex/#19c9c3fa28e6
[2] https://www.martechadvisor.com/articles/customer-experience-2/5-trends-for-customer-marketing-in-todays-experience-economy/?utm_source=dlvr.it&utm_medium=twitter&utm_campaign=rss_subscribers
[2] https://aremorch.com/hotels/new-technology-transactional-customer-experience-and-the-next-chapter-for-the-hotel-industry/?utm_sq=g233lofd96&utm_source=Twitter&utm_medium=social&utm_campaign=Ross-Quintana&utm_content=CustomerExperience
[2] https://www.socialmagnets.net/time-the-important-moments-of-experience/?utm_sq=gddjxrsjv6&utm_source=twitter&utm_medium=social&utm_campaign=ross-quintana&utm_content=rosscontent
[1] https://twitter.com/usersnap/status/1245977864798953473

Top URLs in Tweet in G10:
[3] https://www.linkedin.com/pulse/tp-talks-webinar-work-home-business-continuity-amit-shankardass/
[2] https://okt.to/8RmGLA
[2] http://cxfiles.libsyn.com/
[1] https://okt.to/SugqDX
[1] https://okt.to/5nBoT1
[1] https://okt.to/heTCau
[1] https://okt.to/gRjr67
[1] https://okt.to/5kL8jv
[1] https://www.nice.com/engage/blog/nexidia-how-to-maintain-customer-satisfaction-remotely-with-nice-enlighten-2547/
[1] https://okt.to/P8q1Q2

Top Domains
Top Domains in Tweet in Entire Graph:
[137] okt.to
[130] twitter.com
[127] forbes.com
[123] linkedin.com
[86] dy.si
[84] beyondphilosophy.com
[75] bit.ly
[67] radio.co
[64] mycustomer.com
[61] customerthink.com

Top Domains in Tweet in G1:
[63] linkedin.com
[32] customerthink.com
[32] twitter.com
[19] callcentrehelper.com
[18] bit.ly
[13] okt.to
[13] interaction-design.org
[12] forbes.com
[12] brightpattern.com
[11] thetaylorreachgroup.com

Top Domains in Tweet in G2:
[31] forbes.com
[16] cmswire.com
[9] hubs.ly
[7] nasscom.in
[7] surveymonkey.com
[7] smartercx.com
[6] securityboulevard.com
[6] b2bmarketing.net
[6] retailcustomerexperience.com
[6] raconteur.net

Top Domains in Tweet in G3:
[59] mycustomer.com
[40] beyondphilosophy.com
[36] dlvr.it
[32] forbes.com
[31] twitter.com
[22] cx-journey.com
[21] contactcenterpipeline.com
[16] icmi.com
[14] bit.ly
[13] dy.si

Top Domains in Tweet in G4:
[17] iotcentral.io
[15] forbes.com
[12] dy.si
[10] datasciencecentral.com
[8] twitter.com
[8] coruzant.com
[7] amazon.com
[7] tcs.com
[6] bah.com
[5] americanbanker.com

Top Domains in Tweet in G5:
[49] deloitte.com
[20] destinationcrm.com
[17] constellationr.com
[17] adobe.com
[14] twitter.com
[10] dy.si
[8] techtarget.com
[3] futurumresearch.com
[3] bit.ly
[3] sas.com

Top Domains in Tweet in G6:
[20] customerthink.com
[16] forrester.com
[11] govevents.com
[6] mckinsey.com
[6] asociaciondec.org
[5] forbes.com
[4] cmswire.com
[4] genesys.com
[4] business.com
[3] twitter.com

Top Domains in Tweet in G7:
[6] marketlytics.com
[4] hubs.ly
[2] wsj.com
[1] iotcentral.io
[1] evrythng.com
[1] hbr.org
[1] mck.co
[1] thecut.com
[1] aquaculturealliance.org
[1] marutitech.com

Top Domains in Tweet in G8:
[20] verint.com
[10] finextra.com
[7] gartner.com
[5] targetgroup.com
[4] uctoday.com
[4] twitter.com
[3] madpow.com
[3] livestorm.co
[3] genesys.com
[3] panviva.com

Top Domains in Tweet in G9:
[16] adobe.com
[10] forbes.com
[4] hbr.org
[3] twitter.com
[3] rgr.cc
[3] martechadvisor.com
[3] socialmagnets.net
[2] aremorch.com
[1] demandbase.com
[1] siriusdecisions.com

Top Domains in Tweet in G10:
[91] okt.to
[7] libsyn.com
[7] linkedin.com
[1] nice.com
[1] lnkd.in
[1] twitter.com
[1] ecosystm360.com
[1] ow.ly

Top Hashtags
Top Hashtags in Tweet in Entire Graph:
[3779] cx
[833] customerexperience
[607] ai
[338] iot
[273] custserv
[253] covid19
[231] marketing
[230] fintech
[229] ux
[221] contactcenter



Top Hashtags in Tweet in G1:
[770] cx
[227] customerexperience
[97] customerservice
[95] custserv
[82] custexp
[80] contactcenter
[74] callcenter
[70] cctr
[51] ux
[37] ai

Top Hashtags in Tweet in G2:
[315] cx
[218] ai
[140] iot
[133] fintech
[113] customerexperience
[83] bigdata
[72] vr
[70] ar
[60] data
[58] tech

Top Hashtags in Tweet in G3:
[560] cx
[128] customerexperience
[92] custexp
[91] custserv
[53] contactcenter
[50] cctr
[44] customerservice
[41] covid19
[34] coronavirus
[29] customerdrivengrowth

Top Hashtags in Tweet in G4:
[229] cx
[151] ai
[94] bigdata
[82] iot
[73] fintech
[64] digitaltransformation
[61] innovation
[60] data
[59] pwc
[54] marketing

Top Hashtags in Tweet in G5:
[171] cx
[93] adobesummit
[17] crm
[13] sales
[12] digitaltransformation
[12] customerexperience
[11] cpq
[10] leadership
[10] innovation
[9] postpandemic

Top Hashtags in Tweet in G6:
[134] cx
[48] customerexperience
[21] experienciadecliente
[14] marketing
[12] customerjourney
[9] martech
[9] analytics
[8] covid19
[6] ai
[6] cloud

Top Hashtags in Tweet in G7:
[78] cx
[73] iot
[68] ai
[62] automation
[62] security
[60] smartcities
[60] safety
[60] ml
[12] analytics
[9] tech

Top Hashtags in Tweet in G8:
[92] cx
[28] digital
[27] knowledgemanagement
[22] covid
[17] km
[11] cloud
[10] security
[10] getsmarterin2020
[8] insurance
[8] ai

Top Hashtags in Tweet in G9:
[70] cx
[38] adobesummit
[32] customerexperience
[14] marketing
[14] cxm
[11] digitaltransformation
[8] futureofbusiness
[7] employeeexperience
[6] sales
[6] martech

Top Hashtags in Tweet in G10:
[114] cx
[58] contactcenter
[42] wfh
[42] custserv
[34] covid19
[26] coronavirus
[19] eem
[19] contactceners
[13] cloudcenter
[13] cloud

Top Words
Top Words in Tweet in Entire Graph:
[5182] Words in Sentiment List#1: Positive
[1239] Words in Sentiment List#2: Negative
[11] Words in Sentiment List#3: Angry/Violent
[113913] Non-categorized Words
[120334] Total Words
[3770] #cx
[1070] customer
[831] #customerexperience
[753] gt
[691] experience

Top Words in Tweet in G1:
[767] #cx
[242] customer
[227] #customerexperience
[160] experience
[97] #customerservice
[95] #custserv
[87] more
[82] #custexp
[80] #contactcenter
[74] #callcenter

Top Words in Tweet in G2:
[341] enricomolinari
[315] #cx
[218] #ai
[147] ty
[140] #iot
[133] #fintech
[113] #customerexperience
[111] gt
[83] #bigdata
[72] #vr

Top Words in Tweet in G3:
[560] #cx
[209] customer
[128] #customerexperience
[104] experience
[91] customers
[90] #custexp
[80] #custserv
[63] cx
[60] support
[57] more

Top Words in Tweet in G4:
[412] gt
[229] #cx
[178] business
[151] #ai
[117] mikequindazzi
[109] value
[97] data
[94] #bigdata
[94] antgrasso
[89] role

Top Words in Tweet in G5:
[171] #cx
[93] #adobesummit
[81] digital
[77] experience
[74] deloittedigital
[55] around
[55] time
[52] companies
[52] doing
[46] breakout

Top Words in Tweet in G6:
[134] #cx
[48] #customerexperience
[46] customer
[27] experience
[22] customers
[22] forrester
[22] customerthink
[21] #experienciadecliente
[20] more
[17] learn

Top Words in Tweet in G7:
[78] #cx
[73] #iot
[68] #ai
[65] ronald_vanloon
[64] cc
[62] #automation
[62] #security
[60] automatic
[60] crosswalk
[60] gate

Top Words in Tweet in G8:
[92] #cx
[38] verint
[28] #digital
[27] #knowledgemanagement
[26] 19
[24] april
[23] customer
[22] speakers
[22] adapting
[22] responding

Top Words in Tweet in G9:
[69] #cx
[48] ross_quintana
[38] #adobesummit
[35] experience
[32] #customerexperience
[32] customer
[20] technology
[17] experiences
[15] products
[14] #marketing

Top Words in Tweet in G10:
[114] #cx
[112] gt
[66] more
[62] read
[62] home
[58] #contactcenter
[50] nice
[42] #wfh
[42] #custserv
[41] customer

Top Word Pairs
Top Word Pairs in Tweet in Entire Graph:
[413] gt,gt
[366] customer,experience
[236] #cx,#customerexperience
[194] #customerexperience,#cx
[152] #ai,#iot
[116] covid,19
[110] #custserv,#cx
[92] business,value
[91] 2020,data
[91] data,continue

Top Word Pairs in Tweet in G1:
[104] customer,experience
[77] #custserv,#cx
[68] #callcenter,#contactcenter
[68] #customerexperience,#customerservice
[67] #contactcenter,#customerexperience
[66] #cx,#cctr
[66] #cctr,#callcenter
[66] #customerservice,#custexp
[46] #customerexperience,#cx
[44] #cx,#customerexperience

Top Word Pairs in Tweet in G2:
[84] #ai,#iot
[63] ty,intengineering
[63] intengineering,enricomolinari
[59] #customerexperience,#cx
[57] enricomolinari,amazing
[57] cover,system
[57] system,gazebo
[57] gazebo,garage
[57] garage,carport
[57] carport,ty

Top Word Pairs in Tweet in G3:
[74] customer,experience
[59] #cx,#customerexperience
[56] #custexp,#cx
[29] #cx,#customerdrivengrowth
[26] covid,19
[26] #customerdrivengrowth,#businessgrowth
[25] customer,support
[25] #businessgrowth,#beyondphilosophy
[25] #beyondphilosophy,#coronavirus
[24] #cx,#custserv

Top Word Pairs in Tweet in G4:
[269] gt,gt
[83] business,value
[82] 2020,data
[82] data,continue
[82] continue,play
[82] play,increasing
[82] increasing,role
[82] role,determining
[82] determining,business
[82] value,shaping

Top Word Pairs in Tweet in G5:
[67] digital,experience
[52] companies,doing
[52] doing,around
[52] around,time
[52] time,#cx
[50] #adobesummit,digital
[30] check,deloittedigital
[29] ðÿž,tuning
[29] tuning,#adobesummit
[29] experience,check

Top Word Pairs in Tweet in G6:
[20] #cx,#customerexperience
[17] customer,experience
[16] #customerexperience,#experienciadecliente
[11] learn,more
[11] customerthink,#cx
[9] improve,#customerexperience
[7] covid,19
[6] #cx,#cem
[5] tremendous,collection
[5] collection,success

Top Word Pairs in Tweet in G7:
[64] #ai,#iot
[61] #cx,cc
[60] automatic,crosswalk
[60] crosswalk,gate
[60] gate,cheddar
[60] cheddar,#automation
[60] #automation,#smartcities
[60] #smartcities,#ai
[60] #iot,#safety
[60] #safety,#security

Top Word Pairs in Tweet in G8:
[22] april,verint
[22] verint,speakers
[22] speakers,adapting
[22] adapting,responding
[22] responding,#covid
[22] #covid,19
[22] 19,revitalizing
[22] revitalizing,#knowledgemanagement
[22] #knowledgemanagement,#digital
[11] customer,experience

Top Word Pairs in Tweet in G9:
[17] customer,experience
[14] pillars,success
[14] success,#cxm
[14] #cxm,beople
[14] beople,buy
[14] buy,experiences
[14] experiences,products
[14] products,design
[14] design,brilliance
[14] brilliance,wire

Top Word Pairs in Tweet in G10:
[56] gt,gt
[45] read,more
[32] #cx,#custserv
[30] more,gt
[27] covid,19
[26] #covid19,#coronavirus
[20] nice,reports
[20] reports,surge
[20] surge,usage
[20] usage,self

Top Replied-To
Top Replied-To in Entire Graph:
@nice_incontact
@jtwatkin
@frontlinecx
@stephaniethum
@tmobile
@intraway
@cxaccelerator
@xanbarksdale
@dabneyporte
@georgeeeiii

Top Replied-To in G1:
@privacycheq

Top Replied-To in G2:
@stephaniethum
@betadigitalltd
@kkruse

Top Replied-To in G3:
@jtwatkin
@frontlinecx
@stephaniethum
@cxaccelerator
@debbieszumylo
@adamtoporek
@talibmorgan
@marketpoint
@rachelakrug
@justinmrobbins

Top Replied-To in G4:
@briansolis
@dfluss

Top Replied-To in G5:
@dhinchcliffe
@mylessuer

Top Replied-To in G6:
@genesys

Top Replied-To in G10:
@nice_incontact

Top Mentioned
Top Mentioned in Entire Graph:
@enricomolinari
@mikequindazzi
@antgrasso
@ronald_vanloon
@ume_kyd
@deloittedigital
@cheddar
@enrico
@intengineering
@softclouds

Top Mentioned in G1:
@pereion
@2ring4uc

Top Mentioned in G2:
@enricomolinari
@intengineering
@andi_staub
@softclouds
@wef
@enricom
@fabriziobustama
@mikequindazzi
@jblefevre60
@spirosmargaris

Top Mentioned in G3:
@8x8
@stephaniethum
@mycustomer
@hyken
@annettefranz
@forbes
@jtwatkin
@jeanniecw
@customerisfirst
@leslieo

Top Mentioned in G4:
@antgrasso
@mikequindazzi
@ume_kyd
@fisher85m
@kirkdborne
@fisher85
@nicolas2pinto
@visualcap
@darshan_h_sheth
@odoscope

Top Mentioned in G5:
@deloittedigital
@lnfrance
@constellationr
@dhinchcliffe
@destinationcrm
@adobe
@techtarget
@amslersarah
@sap
@rwang0

Top Mentioned in G6:
@forrester
@customerthink
@servicenow
@genesys
@magneticexp
@marketbuildr
@mckinsey
@forbes
@asociacion_dec
@jessicajnoble

Top Mentioned in G7:
@ronald_vanloon
@cheddar
@enrico
@evrythng
@marketlytics
@iotatoken
@mikequindazzi
@enricomolinari
@pwc
@antgrasso

Top Mentioned in G8:
@verint
@gartner_inc
@finextra
@verintmarylou
@sviaccelerator
@uctodaynews
@genesysfrance
@verintsusanne
@madpow
@quobis

Top Mentioned in G9:
@ross_quintana
@rogerdooley
@adobepartner
@forbescmo
@annettefranz
@keadie
@toushenne
@dhinchcliffe
@forbes
@anjulbhambhri

Top Mentioned in G10:
@niceltd
@home
@niceincontact
@techradar
@audrey_william
@ecosystm360
@markhillary
@keybank
@extracobanks
@nexidia

Top Tweeters
Top Tweeters in Entire Graph:
@cas_2050001283
@sectest9
@tmobilehelp
@arkangelscrap
@edinburghwatch
@comcastcares
@chidambara09
@evankirstel
@cybersec_feeds
@lorimoreno

Top Tweeters in G1:
@cas_2050001283
@iam__network
@sitesirius
@atheek_ahamath
@poporon_z196710
@dogetalist
@rautsan
@rgrissom
@armano
@kevin_craine

Top Tweeters in G2:
@sectest9
@arkangelscrap
@chidambara09
@evankirstel
@cybersec_feeds
@lorimoreno
@businessinsider
@business
@santchiweb
@fintechna

Top Tweeters in G3:
@rockchristopher
@marshacollier
@spider_gina
@wsj
@twilli2861
@cocacola
@forbes
@tedrubin
@b2community
@katenasser

Top Tweeters in G4:
@_masumi_222
@hasscho
@calcaware
@ele9061
@andrewmorrisuk
@omi_082
@growthhackers
@yvesmulkers
@designthinkbot
@thecuriousluke

Top Tweeters in G5:
@rwang0
@meghanmbiro
@shellykramer
@holgermu
@mistygirlph
@studentforce
@danielnewmanuv
@jeffreypjacobs
@psb_dc
@steve_lockstep

Top Tweeters in G6:
@el_pais
@zimei_no_ri
@economictimes
@elcomerciodigit
@justbementalist
@elespanolcom
@jeffsheehan
@alsa_autobuses
@bbva
@noikeanolife

Top Tweeters in G7:
@ottlegalrebels
@jacobussystems
@stuartsimon
@websecurityit
@btptechsearch
@enrirosasdiaz
@a_abdulaziz_a
@thecut
@analyticbridge
@albertan48

Top Tweeters in G8:
@thomasclone
@entwistletx
@amtrak
@googleulv
@gdprai
@zeun981
@augieray
@digitaltransf11
@finextra
@km_delivery

Top Tweeters in G9:
@lelkan
@gezgintrk
@ijasonwu
@isocialfanz
@cmaria84
@ross_quintana
@heb
@yogitared8
@optimizebc
@leeodden

Top Tweeters in G10:
@sudeepkhatri
@markhillary
@techradar
@teleperformance
@nice_cx
@afairch
@niceltd
@which50
@engagecustomer
@f1_an


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