custexp, Twitter, 2/18/2020 1:15:26 AM, 221384


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custexp_2020-02-17_17-00-45.xlsx
custexp_2020-02-17_17-00-45.xlsx
From:
NodeXLExcelAutomator
Uploaded on:
February 18, 2020
Short Description:
custexp via NodeXL http://bit.ly/2u6YdlP
@mycustomer
@annettefranz
@balaji_sandiego
@debbieszumylo
@billquiseng
@hyken
@clearaction
@forbes
@cxinsider
@socialimpactcx

Top hashtags:
#custexp
#cx
#custserv
#customerexperience
#cctr
#customerservice
#marketing

Description:
Description
The graph represents a network of 693 Twitter users whose tweets in the requested range contained "custexp", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Tuesday, 18 February 2020 at 01:01 UTC.

The requested start date was Monday, 17 February 2020 at 01:01 UTC and the maximum number of days (going backward) was 14.

The maximum number of tweets collected was 5,000.

The tweets in the network were tweeted over the 12-day, 8-hour, 39-minute period from Monday, 03 February 2020 at 01:18 UTC to Saturday, 15 February 2020 at 09:57 UTC.

Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.

There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".

The graph is directed.

The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.

The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.


Author Description


Overall Graph Metrics
Vertices : 693
Unique Edges : 835
Edges With Duplicates : 1220
Total Edges : 2055
Number of Edge Types : 4
MentionsInRetweet : 656
Tweet : 512
Mentions : 872
Replies to : 15
Self-Loops : 512
Reciprocated Vertex Pair Ratio : 0.0579064587973274
Reciprocated Edge Ratio : 0.109473684210526
Connected Components : 107
Single-Vertex Connected Components : 55
Maximum Vertices in a Connected Component : 476
Maximum Edges in a Connected Component : 1714
Maximum Geodesic Distance (Diameter) : 10
Average Geodesic Distance : 4.227318
Graph Density : 0.00198099909082568
Modularity : 0.384016
NodeXL Version : 1.0.1.423
Data Import : The graph represents a network of 693 Twitter users whose tweets in the requested range contained "custexp", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Tuesday, 18 February 2020 at 01:01 UTC.

The requested start date was Monday, 17 February 2020 at 01:01 UTC and the maximum number of days (going backward) was 14.

The maximum number of tweets collected was 5,000.

The tweets in the network were tweeted over the 12-day, 8-hour, 39-minute period from Monday, 03 February 2020 at 01:18 UTC to Saturday, 15 February 2020 at 09:57 UTC.

Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.

There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".

Layout Algorithm : The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Graph Source : GraphServerTwitterSearch
Graph Term : custexp
Groups : The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
Edge Color : Edge Weight
Edge Width : Edge Weight
Edge Alpha : Edge Weight
Vertex Radius : Betweenness Centrality

Top Influencers: Top 10 Vertices, Ranked by Betweenness Centrality
Top URLs
Top URLs in Tweet in Entire Graph:
[21] https://www.mycustomer.com/marketing/strategy/how-fomo-is-creating-a-disconnect-between-companies-and-customers?platform=hootsuite
[14] https://www.mycustomer.com/customer-experience/loyalty/why-nps-ces-csat-arent-good-customer-success-metrics?platform=hootsuite
[13] https://www.mycustomer.com/customer-experience/engagement/cx-and-price-image-how-you-can-harm-your-brand-by-improving?platform=hootsuite
[12] https://www.mycustomer.com/community/blogs/ricardo-gulko/the-best-customer-experience-books-of-last-year?platform=hootsuite
[12] https://www.mycustomer.com/customer-experience/engagement/why-a-major-cx-misconception-is-causing-customer-experience-job-cuts?platform=hootsuite
[12] https://www.mycustomer.com/resources/how-to-turn-your-contact-centre-agents-into-cx-heroes?platform=hootsuite
[12] https://www.mycustomer.com/customer-experience/engagement/the-technologies-that-will-reshape-customer-experiences-in-the-next?platform=hootsuite
[11] https://cx-journey.com/2020/02/the-benefits-of-a-customer-centric-culture.html
[11] https://www.forbes.com/sites/shephyken/2020/02/02/the-secret-to-happy-customers/?utm_content=buffer6c0ba&utm_medium=social&utm_source=twitter.com&utm_campaign=buffer
[10] https://cx-journey.com/2020/01/digital-schmigital.html

Top URLs in Tweet in G1:
[11] https://www.forbes.com/sites/shephyken/2020/02/02/the-secret-to-happy-customers/?utm_content=buffer6c0ba&utm_medium=social&utm_source=twitter.com&utm_campaign=buffer
[5] https://c-suitenetwork.com/radio/episode/the-voice-of-the-customer-featuring-stacy-sherman/?utm_content=bufferef7e3&utm_medium=social&utm_source=twitter.com&utm_campaign=buffer
[4] https://youtu.be/OhUpsVPjkx8?utm_content=bufferf7cf3&utm_medium=social&utm_source=twitter.com&utm_campaign=buffer
[4] https://www.forbes.com/sites/shephyken/2020/02/09/marketing-doesnt-fix-whats-broken/?utm_content=buffer21a27&utm_medium=social&utm_source=twitter.com&utm_campaign=buffer
[3] http://customerthink.com/3-top-trends-impacting-customer-experience-in-2020/
[3] https://www.cmswire.com/customer-experience/critical-moments-where-customer-experience-is-won-or-lost/
[3] https://www.forbes.com/sites/shephyken/2020/02/13/20-billion-will-be-spent-on-valentines-day/?utm_content=bufferdfa77&utm_medium=social&utm_source=twitter.com&utm_campaign=buffer
[3] https://cxm.co.uk/sure-fire-tips-to-improve-your-customer-experience-today/
[3] https://hyken.com/customer-experience-2/5-top-customer-service-articles-week-february-3-2020/?utm_content=buffer04b41&utm_medium=social&utm_source=twitter.com&utm_campaign=buffer
[3] https://tincans.blog/2019/05/16/dont-fix-it-if-it-isnt-broke-10-reasons-this-phrase-is-holding-your-cx-back/

Top URLs in Tweet in G2:
[8] https://cx-journey.com/2020/02/the-benefits-of-a-customer-centric-culture.html
[7] https://cx-journey.com/2019/01/building-blocks-of-customer-experience.html
[6] https://cx-journey.com/2020/01/digital-schmigital.html
[6] https://cx-journey.com/2017/03/the-impact-of-customer-centric-culture.html
[6] https://www.customercontactweekdigital.com/agent-engagement/articles/putting-people-at-the-heart-of-your-business-with-annette-franz
[5] https://cx-journey.com/2020/02/the-psychology-of-ux-design.html
[4] https://cx-journey.com/2020/01/employee-experience-good-for-employees-good-for-business-2.html
[4] https://www.argyleforum.com/events/2020-customer-experience-leadership-forum--san-francisco/?utm_source=TWIT&utm_medium=organic&utm_campaign=CXSanFran022720&utm_content=afcxsfinf1
[3] https://cx-journey.com/2019/04/prioritizing-your-cx-improvement.html
[3] https://cx-journey.com/2018/02/focusing-on-doing-more-of-good-things.html

Top URLs in Tweet in G3:
[21] https://www.mycustomer.com/marketing/strategy/how-fomo-is-creating-a-disconnect-between-companies-and-customers?platform=hootsuite
[13] https://www.mycustomer.com/customer-experience/loyalty/why-nps-ces-csat-arent-good-customer-success-metrics?platform=hootsuite
[13] https://www.mycustomer.com/customer-experience/engagement/cx-and-price-image-how-you-can-harm-your-brand-by-improving?platform=hootsuite
[12] https://www.mycustomer.com/community/blogs/ricardo-gulko/the-best-customer-experience-books-of-last-year?platform=hootsuite
[12] https://www.mycustomer.com/resources/how-to-turn-your-contact-centre-agents-into-cx-heroes?platform=hootsuite
[11] https://www.mycustomer.com/customer-experience/engagement/why-a-major-cx-misconception-is-causing-customer-experience-job-cuts?platform=hootsuite
[10] https://www.mycustomer.com/hub/contact-centre-best-practices-to-improve-cx?platform=hootsuite
[10] https://www.mycustomer.com/customer-experience/engagement/climate-change-and-cx-how-can-you-help-customers-with-their-eco?platform=hootsuite
[10] https://www.mycustomer.com/content/how-dedicated-are-customer-experience-leaders
[10] https://www.mycustomer.com/customer-experience/engagement/the-technologies-that-will-reshape-customer-experiences-in-the-next?platform=hootsuite

Top URLs in Tweet in G4:
[2] https://www.entrepreneur.com/article/346171?utm_content=117232038&utm_medium=social&utm_source=twitter&hss_channel=tw-328329853
[2] https://www.retailcustomerexperience.com/blogs/improving-the-customer-experience-through-click-and-collect-technology/?utm_content=116304747&utm_medium=social&utm_source=twitter&hss_channel=tw-328329853
[2] https://www.cmswire.com/customer-experience/how-headless-will-shape-the-customer-experience-in-2020/?utm_content=115274919&utm_medium=social&utm_source=twitter&hss_channel=tw-328329853
[1] https://www.capgemini.com/2020/01/automating-the-customer-journey/?utm_content=115431550&utm_medium=social&utm_source=twitter&hss_channel=tw-328329853
[1] https://medium.com/weareoriginate/integrating-customer-experience-design-into-your-product-process-c764ede76e1?utm_content=116515813&utm_medium=social&utm_source=twitter&hss_channel=tw-328329853
[1] https://customerthink.com/5-ways-to-transform-contact-center-customer-experience-in-2020/?utm_content=116817612&utm_medium=social&utm_source=twitter&hss_channel=tw-328329853
[1] https://smartercx.com/why-the-meat-cutter-is-the-new-gold-standard-of-customer-experience/?utm_content=117011040&utm_medium=social&utm_source=twitter&hss_channel=tw-328329853
[1] https://www.business2community.com/customer-experience/4-service-desk-agent-performance-metrics-that-influence-the-customer-experience-02088402
[1] https://mopinion.com/top-27-content-and-inbound-marketing-tools
[1] https://www.rapidtvnews.com/2018032951495/customer-experience-matters-the-most-for-brand-loyalty.html#axzz5B9CxiQyo

Top URLs in Tweet in G5:
[4] -
[4] Social
[4] Media
[4] http://insights.btoes.com/exclusive/report-cx-as-a-priority?utm_source=JUKEBOX
[3] http://insights.btoes.com/grab-your-copy-global-state-of-operational-excellence-2017-industry-report?utm_campaign=BTOES%20Insights%20Report%202017&utm_source=twitter&utm_medium=social
[3] https://www.cxmoments.com/blog/how-we-built-our-knowledge-base-by-analyzing-our-intercom-conversations
[2] https://link.medium.com/20xQczw9VT
[2] https://www.iadvize.com/blog/en/nikolai-berenbrock-eon-interview-conversational-experience-new-marketing/?utm_campaign=EN
[2] https://www.linkedin.com/slink?code=dk9FW-N
[2] http://omegazadvisors.com/2014/12/29/pretty-health-care-dilemma/

Top URLs in Tweet in G6:
[4] https://cx-journey.com/2020/01/digital-schmigital.html
[4] https://get.online/blog/customer-loyalty/?utm_source=so&utm_medium=org
[2] https://cx-journey.com/2019/12/operationalizing-your-customer-data.html
[2] https://cx-journey.com/2020/01/lets-talk-about-putting-the-customer-in-customer-experience.html
[2] https://cx-journey.com/2020/01/the-elusive-360-degree-view-of-customers.html
[2] https://cx-journey.com/2017/07/question-everything.html
[2] http://qoo.ly/34cp65
[2] http://qoo.ly/34c3ji
[2] https://www.mycustomer.com/customer-experience/engagement/the-technologies-that-will-reshape-customer-experiences-in-the-next?platform=hootsuite
[2] https://customerthink.com/5-ways-to-increase-customer-retention-in-2020/

Top URLs in Tweet in G7:
[7] https://www.sas.com/gms/redirect.jsp?detail=GMS123024_169714
[4] https://customerattuned.com/blog/customer-experience-digital-human/
[2] https://twitter.com/SASsoftwareUKI/status/1225433156238692358
[1] https://twitter.com/JaakkoMannisto/status/1226452896063074304
[1] https://twitter.com/PeterLavers/status/1228015563554906112
[1] https://twitter.com/SASsoftwareUKI/status/1224988486446567425
[1] https://twitter.com/PeterLavers/status/1223283085644648450
[1] https://twitter.com/PeterLavers/status/1224657523598336001
[1] https://twitter.com/PeterLavers/status/1224988471292547072
[1] https://twitter.com/MarkHollyoake/status/1225003989181267968

Top URLs in Tweet in G8:
[1] https://okt.to/FJvokI
[1] https://okt.to/21zAl5
[1] https://okt.to/efKWgq
[1] https://okt.to/wPHTWM
[1] https://twitter.com/bethiggins/status/1228064405914607624
[1] https://okt.to/0UqZsG
[1] https://go.forrester.com/customer-experience-roi-model/?utm_source=twitter&utm_medium=social&utm_content=100001125239797&utm_campaign=cx&linkId=100000010529084
[1] https://go.forrester.com/event/cx-north-america/?utm_source=twitter&utm_medium=social&utm_content=100001118900534&utm_campaign=cxna20&linkId=100000010434138
[1] https://go.forrester.com/certification/cx-certification/?utm_source=twitter&utm_medium=social&utm_content=100001119210288&utm_campaign=learning&linkId=100000010465190
[1] https://go.forrester.com/customer-experience-roi-model/?utm_source=twitter&utm_medium=social&utm_content=100001118928880&utm_campaign=cx&linkId=100000010434882

Top URLs in Tweet in G9:
[4] https://itunes.apple.com/us/podcast/social-impact-cx/id1345082082?mt=2
[4] https://www.youtube.com/watch?v=ZoXzneuVefk&list=PLmcLw8yCGvXnHbyui0XfP5JnrJFeQDX4j

[1] https://www.entrepreneur.com/article/338087
[1] https://podcasts.apple.com/us/podcast/episode-33-service-design-journeys-introducing-design/id1345082082?i=1000445699634
[1] https://play.google.com/music/listen#/ps/Iktvt2gumqgl6uljn3evopqfiea
[1] https://open.spotify.com/episode/2vrqUcuMrkmjk0S0QZcRjy
[1] https://www.mycustomer.com/resources/customer-journey-mapping-research-report-2018
[1] https://play.google.com/music/listen?u=0#/ps/Iktvt2gumqgl6uljn3evopqfiea
[1] https://open.spotify.com/show/1z6bEuoioNmbdyDpNIC2um?si=Lc_-D0ubTOqbvKecmnkqaw
[1] https://www.stitcher.com/podcast/socialimpactcx/social-impact-cx

Top URLs in Tweet in G10:
[4] https://www.askdangalante.com/post/189719734286/whats-the-future-of-ai-insights-from-the-ai
[3] https://www.askdangalante.com/post/187756739551/5-key-ideas-from-digital-marketing-world-forum
[2] https://dangalante.me/2018/09/30/using-marketing-to-innovate-the-organization/
[1] https://www.askdangalante.com/post/188197422446/10-key-insights-from-advertising-week-2019
[1] https://dangalante.me/2019/01/31/seth-godins-this-is-marketing-what-it-means-for-brands/
[1] https://www.askdangalante.com/post/189211819951/search-engine-marketing-trends-from-smx-east

Top Domains
Top Domains in Tweet in Entire Graph:
[231] mycustomer.com
[107] cx-journey.com
[69] twitter.com
[67] customerthink.com
[62] forbes.com
[21] linkedin.com
[19] callcentrehelper.com
[18] mopinion.com
[18] beyondphilosophy.com
[17] hyken.com

Top Domains in Tweet in G1:
[27] forbes.com
[24] customerthink.com
[11] business2community.com
[11] linkedin.com
[8] hyken.com
[7] cxpilots.com
[7] callcentrehelper.com
[6] c-suitenetwork.com
[6] thetaylorreachgroup.com
[5] cmswire.com

Top Domains in Tweet in G2:
[75] cx-journey.com
[9] forbes.com
[8] customercontactweekdigital.com
[6] twitter.com
[4] argyleforum.com
[4] entrepreneur.com
[4] igniteyourservice.com
[3] dimelo.com
[3] mindtouch.com
[3] jakeacarlson.com

Top Domains in Tweet in G3:
[224] mycustomer.com
[13] on24.com
[13] cx-journey.com
[5] beyondphilosophy.com
[1] dimelo.com
[1] customercontactweekdigital.com
[1] freshdesk.com
[1] cmswire.com
[1] youtube.com
[1] facebook.com

Top Domains in Tweet in G4:
[5] mopinion.com
[3] retailcustomerexperience.com
[3] customerthink.com
[2] entrepreneur.com
[2] cmswire.com
[2] forbes.com
[2] upcontent.com
[1] capgemini.com
[1] medium.com
[1] smartercx.com

Top Domains in Tweet in G5:
[8] medium.com
[8] btoes.com
[8] radian6.com
[7] okt.to
[7] customerthink.com
[6] linkedin.com
[5] callcentrehelper.com
[4] forrester.com
[4] iadvize.com
[3] cxmoments.com

Top Domains in Tweet in G6:
[30] customerthink.com
[26] twitter.com
[15] cx-journey.com
[8] thetaylorreachgroup.com
[7] genesys.com
[7] callcentrehelper.com
[5] qoo.ly
[4] mycustomer.com
[4] get.online
[3] stevenvanbelleghem.com

Top Domains in Tweet in G7:
[18] twitter.com
[7] sas.com
[5] customerattuned.com
[1] linkedin.com
[1] co.uk
[1] theexperiencemanager.com

Top Domains in Tweet in G8:
[7] okt.to
[5] forrester.com
[4] confirmit.com
[1] twitter.com

Top Domains in Tweet in G9:
[5] apple.com
[4] youtube.com
[2] google.com
[2] spotify.com
[2] stitcher.com
[2] informatica.com
[1] entrepreneur.com
[1] mycustomer.com
[1] twitter.com

Top Domains in Tweet in G10:
[9] askdangalante.com
[3] dangalante.me

Top Hashtags
Top Hashtags in Tweet in Entire Graph:
[1180] custexp
[781] cx
[356] custserv
[308] customerexperience
[157] cctr
[130] customerservice
[103] marketing
[98] contactcenter
[84] callcenter
[62] leadership



Top Hashtags in Tweet in G1:
[146] custexp
[108] cx
[80] customerexperience
[72] custserv
[41] customerservice
[39] cctr
[35] contactcenter
[33] callcenter
[29] leadership
[18] cem

Top Hashtags in Tweet in G2:
[159] custexp
[122] cx
[45] culture
[42] empexp
[20] custserv
[19] customerexperience
[18] customercentricity
[18] leadership
[12] cco
[12] customercentric

Top Hashtags in Tweet in G3:
[245] custexp
[160] cx
[84] custserv
[50] cctr
[28] marketing
[17] measure
[8] customerexperience
[6] voc
[6] data
[5] beyondphilosophy

Top Hashtags in Tweet in G4:
[28] custexp
[12] cx
[3] efm
[2] digitalmarketing
[2] bricksandmortar
[1] tech
[1] cem
[1] customerjourney
[1] onlinejourney
[1] websitefeedback

Top Hashtags in Tweet in G5:
[103] custexp
[54] cx
[35] custserv
[28] customerservice
[28] customerexperience
[18] contactcenter
[17] cctr
[15] callcenter
[14] marketing
[10] sales

Top Hashtags in Tweet in G6:
[104] custexp
[87] cx
[60] custserv
[46] customerexperience
[35] cctr
[35] callcenter
[35] contactcenter
[35] customerservice
[7] empexp
[5] data

Top Hashtags in Tweet in G7:
[47] custexp
[33] cx
[25] digital
[22] transformation
[20] ex2030
[19] sascollaborator
[15] custserv
[15] techtrends
[14] newblog
[13] ai

Top Hashtags in Tweet in G8:
[20] custexp
[15] cx
[7] mrx
[5] ex
[5] marketing
[4] confirmitlive
[3] insight
[2] customerfeedback
[2] voe
[2] roi

Top Hashtags in Tweet in G9:
[14] cx
[13] custexp
[5] customerexperience
[5] custserv
[3] marketing
[3] mdm
[2] servicedesign
[2] socent
[2] design
[2] socialimpact

Top Hashtags in Tweet in G10:
[25] marketing
[17] digitalmarketing
[15] sales
[12] custexp
[12] cx
[10] contentmarketing
[9] advertising
[9] ecommerce
[7] smm
[7] ai

Top Words
Top Words in Tweet in Entire Graph:
[1233] Words in Sentiment List#1: Positive
[310] Words in Sentiment List#2: Negative
[2] Words in Sentiment List#3: Angry/Violent
[28687] Non-categorized Words
[30230] Total Words
[1179] #custexp
[781] #cx
[659] customer
[355] #custserv
[350] cx

Top Words in Tweet in G1:
[146] #custexp
[108] #cx
[80] #customerexperience
[71] #custserv
[63] customer
[60] customers
[41] #customerservice
[40] hyken
[39] #cctr
[35] #contactcenter

Top Words in Tweet in G2:
[159] #custexp
[122] #cx
[109] customer
[100] cx
[66] journey
[58] annettefranz
[52] gt
[48] experience
[45] #culture
[42] #empexp

Top Words in Tweet in G3:
[245] #custexp
[203] customer
[167] cx
[160] #cx
[97] experience
[84] #custserv
[80] mycustomer
[58] books
[51] experiences
[50] #cctr

Top Words in Tweet in G4:
[28] #custexp
[23] customer
[19] experience
[12] #cx
[7] oraclecx
[4] related
[3] balaji_sandiego
[3] technology
[3] smartercx
[3] 2020

Top Words in Tweet in G5:
[103] #custexp
[54] #cx
[35] #custserv
[34] customer
[28] #customerservice
[28] #customerexperience
[19] service
[18] #contactcenter
[17] experience
[17] #cctr

Top Words in Tweet in G6:
[104] #custexp
[87] #cx
[60] #custserv
[46] customer
[46] #customerexperience
[35] #cctr
[35] #callcenter
[35] #contactcenter
[35] #customerservice
[32] annettefranz

Top Words in Tweet in G7:
[46] #custexp
[33] #cx
[31] peterlavers
[25] #digital
[23] human
[22] #transformation
[21] customerattuned
[20] deliver
[20] whilst
[20] #ex2030

Top Words in Tweet in G8:
[20] #custexp
[20] forrester
[19] confirmit
[15] #cx
[14] cx
[12] customer
[10] more
[9] leader
[9] 2020
[7] #mrx

Top Words in Tweet in G9:
[14] #cx
[13] #custexp
[8] customer
[7] more
[6] socialimpactcx
[5] gartner_inc
[5] #customerexperience
[5] kerrybodine
[5] apple
[5] podcasts

Top Words in Tweet in G10:
[25] #marketing
[17] #digitalmarketing
[15] #sales
[12] #custexp
[12] #cx
[10] #contentmarketing
[9] dangalante
[9] #advertising
[9] future
[9] #ecommerce

Top Word Pairs
Top Word Pairs in Tweet in Entire Graph:
[307] #custexp,#cx
[267] customer,experience
[183] #cx,#custexp
[123] #custserv,#custexp
[113] #custserv,#cx
[101] #customerservice,#custexp
[95] #cx,#cctr
[88] cx,journey
[84] #customerexperience,#customerservice
[83] #cctr,#callcenter

Top Word Pairs in Tweet in G1:
[36] #custserv,#custexp
[36] #cx,#cctr
[34] #customerexperience,#customerservice
[34] #customerservice,#custexp
[33] #custserv,#cx
[33] #cctr,#callcenter
[33] #callcenter,#contactcenter
[33] #contactcenter,#customerexperience
[27] #custexp,#cx
[20] #cx,#custexp

Top Word Pairs in Tweet in G2:
[59] cx,journey
[51] #custexp,#cx
[35] customer,experience
[29] #cx,#custexp
[26] gt,gt
[26] customer,centric
[16] cx,journeyâ
[14] centric,culture
[13] #empexp,#custexp
[13] benefits,customer

Top Word Pairs in Tweet in G3:
[134] #custexp,#cx
[93] customer,experience
[38] customer,experiences
[34] #custserv,#custexp
[30] read,cx
[30] cx,titles
[30] titles,including
[30] including,books
[30] #cctr,#custserv
[29] books,jeannebliss

Top Word Pairs in Tweet in G4:
[19] customer,experience
[12] #cx,#custexp
[3] experience,2020
[3] 2020,#cx
[3] experience,#custexp
[3] brick,mortar
[2] poor,customer
[2] experience,person
[2] person,related
[2] related,policy

Top Word Pairs in Tweet in G5:
[23] #customerservice,#custexp
[16] #cx,#custexp
[16] #customerexperience,#customerservice
[16] #custserv,#cx
[15] #cx,#cctr
[15] #cctr,#callcenter
[15] #callcenter,#contactcenter
[15] #contactcenter,#customerexperience
[14] customer,service
[12] customer,experience

Top Word Pairs in Tweet in G6:
[35] #custserv,#cx
[35] #cx,#cctr
[35] #cctr,#callcenter
[35] #callcenter,#contactcenter
[35] #customerservice,#custexp
[34] #contactcenter,#customerexperience
[34] #customerexperience,#customerservice
[33] #custexp,#cx
[19] #custserv,#custexp
[14] customer,experience

Top Word Pairs in Tweet in G7:
[20] deliver,human
[20] human,#custexp
[20] #custexp,whilst
[19] #digital,#transformation
[17] whilst,maintaining
[17] maintaining,#digital
[12] #transformation,#ex2030
[12] peterlavers,deliver
[12] #sascollaborator,#tech
[12] #tech,#techtrends

Top Word Pairs in Tweet in G8:
[8] leader,forrester
[6] confirmit,team
[6] #custexp,#mrx
[5] champagne,toast
[5] toast,leaders
[5] leaders,york
[5] york,confirmit
[5] team,celebrating
[5] celebrating,placement
[5] placement,leader

Top Word Pairs in Tweet in G9:
[7] #cx,#custexp
[5] apple,podcasts
[5] join,tomorrow
[5] tomorrow,great
[5] great,conversation
[5] conversation,customer
[5] customer,journeys
[5] journeys,ai
[5] ai,more
[5] more,#cx

Top Word Pairs in Tweet in G10:
[8] #marketing,#sales
[7] #ai,#machinelearning
[7] #custexp,#cx
[5] #digitalmarketing,#smm
[5] #smm,#contentmarketing
[5] #tech,#technology
[5] #sales,#ecommerce
[5] #ecommerce,#custexp
[5] #digitalmarketing,#contentmarketing
[4] future,#ai

Top Replied-To
Top Mentioned
Top Mentioned in Entire Graph:
@annettefranz
@mycustomer
@hyken
@jeannebliss
@forbes
@peterlavers
@confirmit
@sampsonlee_cx
@cxinsider
@deniseleeyohn

Top Mentioned in G1:
@hyken
@forbes
@b2community
@billquiseng
@getfeedback
@csuiteradio
@cmswire
@ernanroman
@beyondthearc
@blendededge

Top Mentioned in G2:
@annettefranz
@cxinsider
@mycustomer
@jeannebliss
@ccw_digital
@dgingiss
@stephaniethum
@lexieludesigner
@argyleexecforum
@cxpa_assoc

Top Mentioned in G3:
@mycustomer
@annettefranz
@jeannebliss
@sampsonlee_cx
@gdaviddodd
@confirmit
@chriswardmyc
@stanphelpspg
@joepine
@colinshaw_cx

Top Mentioned in G4:
@oraclecx
@balaji_sandiego
@smartercx
@customerisfirst
@entrepreneur
@todaycx
@r_hamilton321
@tonybodoh
@zine_one
@petrimunkki

Top Mentioned in G5:
@timothy_hughes

Top Mentioned in G6:
@annettefranz
@customerthink
@fastleadershow
@johndijulius
@genesys
@cxinsider
@cxpa_assoc
@mycustomer
@stevenvbe
@clearaction

Top Mentioned in G7:
@peterlavers
@customerattuned
@sassoftwareuki
@doitextra_
@jdodkins
@paulcxmuk
@going_digital30
@sasprofs
@custcontactweek
@theexpmanager

Top Mentioned in G8:
@forrester
@confirmit
@starbucks
@engagecustomer

Top Mentioned in G9:
@socialimpactcx
@gartner_inc
@kerrybodine
@informatica_de
@bmw
@entrepreneur
@mycustomer
@stitcher

Top Mentioned in G10:
@dangalante
@advertisingweek
@business_ai
@digimarketingwf
@awnewyork_
@smx
@marketingland
@sengineland
@askdangalante

Top Tweeters
Top Tweeters in Entire Graph:
@americanair
@uber_support
@klm
@chidambara09
@evankirstel
@chipotletweets
@rosenchild
@gambiste1
@dominos
@fedexhelp

Top Tweeters in G1:
@onang_pribadi
@denverchannel
@forbes
@b2community
@katenasser
@jeffsheehan
@mickimaynard
@pammktgnut
@4c7f21ac5bb74b0
@cmswire

Top Tweeters in G2:
@designthinkbot
@chickfila
@entrepreneur
@jmalonepr
@nicottorres1
@scoshield
@thecube
@annettefranz
@jefffrick
@siliconangle

Top Tweeters in G3:
@serve4impact
@marriott
@stanphelpspg
@colinshaw_cx
@jeffreyhayzlett
@paolofabrizio71
@raybordogna
@cxjourney
@marriottintl
@mycustomer

Top Tweeters in G4:
@evankirstel
@gvalan
@merckxcycling
@drferdowsi
@tonybodoh
@ipfconline1
@manojmayogi
@fortivus
@raychan_16
@capgemini

Top Tweeters in G5:
@timothy_hughes
@mikelehroza
@stanpa
@btoesinsights
@darcykieran
@nice_cx
@fx_larroche
@niceltd
@laurenlau551
@firmforum

Top Tweeters in G6:
@chidambara09
@gezgintrk
@amruthasuri
@harvardbiz
@enrikelopez
@clearaction
@sueduris
@drnatalie
@customerthink
@bernadettejiwa

Top Tweeters in G7:
@augieray
@laughlinpaul
@jaseclarke_cx
@peterlavers
@micahsolomon
@going_digital30
@chiprbell
@sassoftwareuki
@customerisfirst
@custcontactweek

Top Tweeters in G8:
@rosenchild
@starbucks
@jankutschera
@subkrishnarao
@inesrobredo
@tberno
@wootric
@forrester
@convergetechbiz
@confirmit

Top Tweeters in G9:
@socentlive
@worldofknight
@bmw
@margueritetort
@gartner_inc
@stitcher
@cuevas27
@five9
@informatica_de
@kerrybodine

Top Tweeters in G10:
@startupbulletin
@sengineland
@advertisingweek
@marketingland
@mysanjeevsingh
@msarozz
@dangalante
@fadanconsultant
@smx
@postyouradsbiz


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