The graph represents a network of 2,584 Twitter users whose tweets in the requested range contained "custserv", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Tuesday, 12 November 2019 at 22:44 UTC.
The requested start date was Monday, 11 November 2019 at 01:01 UTC and the maximum number of days (going backward) was 14.
The maximum number of tweets collected was 5,000.
The tweets in the network were tweeted over the 11-day, 22-hour, 56-minute period from Wednesday, 30 October 2019 at 01:55 UTC to Monday, 11 November 2019 at 00:51 UTC.
Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.
There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".
The graph is directed.
The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Author Description
Vertices : 2584
Unique Edges : 3680
Edges With Duplicates : 6758
Total Edges : 10438
Number of Edge Types : 3
Replies to : 1883
Mentions : 7435
Tweet : 1120
Self-Loops : 1120
Reciprocated Vertex Pair Ratio : 0.138705738705739
Reciprocated Edge Ratio : 0.243619987132747
Connected Components : 289
Single-Vertex Connected Components : 181
Maximum Vertices in a Connected Component : 1028
Maximum Edges in a Connected Component : 7347
Maximum Geodesic Distance (Diameter) : 12
Average Geodesic Distance : 3.433138
Graph Density : 0.000698632041605688
Modularity : 0.362424
NodeXL Version : 1.0.1.421
Data Import : The graph represents a network of 2,584 Twitter users whose tweets in the requested range contained "custserv", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Tuesday, 12 November 2019 at 22:44 UTC.
The requested start date was Monday, 11 November 2019 at 01:01 UTC and the maximum number of days (going backward) was 14.
The maximum number of tweets collected was 5,000.
The tweets in the network were tweeted over the 11-day, 22-hour, 56-minute period from Wednesday, 30 October 2019 at 01:55 UTC to Monday, 11 November 2019 at 00:51 UTC.
Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.
There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".
Layout Algorithm : The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Graph Source : GraphServerTwitterSearch
Graph Term : custserv
Groups : The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
Edge Color : Edge Weight
Edge Width : Edge Weight
Edge Alpha : Edge Weight
Vertex Radius : Followers
Top Domains
Top Word Pairs in Tweet in Entire Graph:
[399] customer,service [349] #cx,#custserv [249] ð,ð [200] #custserv,#custexp [180] full,name [177] #influencerpromotion,#topcasestudy [174] grazytgrazynatt,influencerprom1 [172] #yourmustread,#influencerpromotion [163] h,m [157] itakethelead,365surmarius Top Word Pairs in Tweet in G1:
[180] full,name [159] h,m [127] name,email [124] sorry,hear [121] dm,full [95] please,dm [81] hm_custserv,hi [77] giambattista,valli [71] please,send [66] send,dm Top Word Pairs in Tweet in G2:
[112] customer,service [111] #cx,#custserv [64] #custexp,#cx [53] #custserv,#cx [37] customer,experience [35] #custserv,#custexp [28] #customerservice,#custserv [27] #custserv,#defusingangrycustomers [26] #cctr,#custserv [23] service,employees Top Word Pairs in Tweet in G3:
[177] #influencerpromotion,#topcasestudy [173] grazytgrazynatt,influencerprom1 [172] #yourmustread,#influencerpromotion [157] itakethelead,365surmarius [157] 365surmarius,themrblueprint [157] themrblueprint,mrkmrkmoh [157] mrkmrkmoh,mariussou [157] mariussou,kiyotaka_1991 [145] influencerprom1,grazytgrazynatt [134] #promoedutech,#yourmustread Top Word Pairs in Tweet in G4:
[142] customer,service [98] link,bio [84] #cx,#custserv [72] service,representative [72] representative,store [65] click,link [64] gt,gt [60] conn's,homeplus [53] #custserv,#custexp [43] call,center Top Word Pairs in Tweet in G5:
[77] #custserv,chat [35] always,right [31] customer,always [30] #successtrain,meet [30] meet,marshacollier [30] author,1 [30] 1,million [30] million,books [30] books,sold [30] forbes,top Top Word Pairs in Tweet in G6:
[31] 10,examples [30] pierrepinna,rejoignez [30] rejoignez,moi [30] moi,à [30] #nowatwork19,servicenow [30] servicenow,oct [30] oct,31 [30] 31,2019 [30] 2019,pour [30] pour,découvrir Top Word Pairs in Tweet in G7:
[47] #cx,#custserv [30] gt,gt [21] gt,#cx [20] #custserv,#custexp [15] contact,center [15] #custserv,#contactcenter [15] #contactcenter,#custserv [14] #custserv,#customerservice [12] customer,experience [10] genesys,#cx Top Word Pairs in Tweet in G8:
[71] social,come [71] come,age [71] age,business [71] business,soon [71] soon,social [71] social,dominant [71] dominant,means [71] means,talent [71] talent,acquisition [71] acquisition,customer Top Word Pairs in Tweet in G9:
[63] 6,easy [63] easy,steps [63] steps,protect [63] protect,ur [63] ur,list [63] list,contact [63] contact,amazon [63] amazon,ask [63] ask,custserv [63] custserv,demand Top Word Pairs in Tweet in G10:
[35] #custserv,#custexp [31] #custexp,#cx [16] customer,experience [15] customer,service [12] #custexp,#custserv [11] #custserv,#cx [10] good,read [10] read,gt [7] #cx,#custserv [6] experience,#custserv Top Replied-To in Entire Graph:
Top Replied-To in G1:
Top Replied-To in G2:
Top Replied-To in G3:
Top Replied-To in G5:
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Top Replied-To in G7:
Top Mentioned in Entire Graph:
Top Mentioned in G1:
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Top Mentioned in G10:
Top Tweeters in Entire Graph:
Top Tweeters in G1:
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Top Tweeters in G5:
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Top Tweeters in G7:
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Top Tweeters in G9:
Top Tweeters in G10: