The graph represents a network of 2,583 Twitter users whose tweets in the requested range contained "custserv", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Monday, 11 November 2019 at 22:44 UTC.
The requested start date was Monday, 11 November 2019 at 01:01 UTC and the maximum number of days (going backward) was 14.
The maximum number of tweets collected was 5,000.
The tweets in the network were tweeted over the 11-day, 22-hour, 56-minute period from Wednesday, 30 October 2019 at 01:54 UTC to Monday, 11 November 2019 at 00:51 UTC.
Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.
There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".
The graph is directed.
The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Author Description
Vertices : 2583
Unique Edges : 3679
Edges With Duplicates : 6752
Total Edges : 10431
Number of Edge Types : 3
Replies to : 1883
Mentions : 7428
Tweet : 1120
Self-Loops : 1120
Reciprocated Vertex Pair Ratio : 0.13880742913001
Reciprocated Edge Ratio : 0.243776824034335
Connected Components : 289
Single-Vertex Connected Components : 181
Maximum Vertices in a Connected Component : 1027
Maximum Edges in a Connected Component : 7340
Maximum Geodesic Distance (Diameter) : 12
Average Geodesic Distance : 3.431589
Graph Density : 0.000698723375415673
Modularity : 0.362259
NodeXL Version : 1.0.1.421
Data Import : The graph represents a network of 2,583 Twitter users whose tweets in the requested range contained "custserv", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Monday, 11 November 2019 at 22:44 UTC.
The requested start date was Monday, 11 November 2019 at 01:01 UTC and the maximum number of days (going backward) was 14.
The maximum number of tweets collected was 5,000.
The tweets in the network were tweeted over the 11-day, 22-hour, 56-minute period from Wednesday, 30 October 2019 at 01:54 UTC to Monday, 11 November 2019 at 00:51 UTC.
Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.
There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".
Layout Algorithm : The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Graph Source : GraphServerTwitterSearch
Graph Term : custserv
Groups : The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
Edge Color : Edge Weight
Edge Width : Edge Weight
Edge Alpha : Edge Weight
Vertex Radius : Followers
Top Domains
Top Word Pairs in Tweet in Entire Graph:
[399] customer,service [349] #cx,#custserv [249] ð,ð [200] #custserv,#custexp [180] full,name [177] #influencerpromotion,#topcasestudy [174] grazytgrazynatt,influencerprom1 [172] #yourmustread,#influencerpromotion [163] h,m [157] itakethelead,365surmarius Top Word Pairs in Tweet in G1:
[180] full,name [159] h,m [127] name,email [124] sorry,hear [121] dm,full [95] please,dm [81] hm_custserv,hi [77] giambattista,valli [71] please,send [66] send,dm Top Word Pairs in Tweet in G2:
[112] customer,service [111] #cx,#custserv [64] #custexp,#cx [53] #custserv,#cx [37] customer,experience [35] #custserv,#custexp [28] #customerservice,#custserv [27] #custserv,#defusingangrycustomers [26] #cctr,#custserv [23] service,employees Top Word Pairs in Tweet in G3:
[177] #influencerpromotion,#topcasestudy [173] grazytgrazynatt,influencerprom1 [172] #yourmustread,#influencerpromotion [157] itakethelead,365surmarius [157] 365surmarius,themrblueprint [157] themrblueprint,mrkmrkmoh [157] mrkmrkmoh,mariussou [157] mariussou,kiyotaka_1991 [145] influencerprom1,grazytgrazynatt [134] #promoedutech,#yourmustread Top Word Pairs in Tweet in G4:
[142] customer,service [98] link,bio [84] #cx,#custserv [72] service,representative [72] representative,store [65] click,link [64] gt,gt [60] conn's,homeplus [53] #custserv,#custexp [43] call,center Top Word Pairs in Tweet in G5:
[77] #custserv,chat [35] always,right [31] customer,always [30] #successtrain,meet [30] meet,marshacollier [30] author,1 [30] 1,million [30] million,books [30] books,sold [30] forbes,top Top Word Pairs in Tweet in G6:
[30] pierrepinna,rejoignez [30] rejoignez,moi [30] moi,à [30] #nowatwork19,servicenow [30] servicenow,oct [30] oct,31 [30] 31,2019 [30] 2019,pour [30] pour,découvrir [30] découvrir,les Top Word Pairs in Tweet in G7:
[71] social,come [71] come,age [71] age,business [71] business,soon [71] soon,social [71] social,dominant [71] dominant,means [71] means,talent [71] talent,acquisition [71] acquisition,customer Top Word Pairs in Tweet in G8:
[63] 6,easy [63] easy,steps [63] steps,protect [63] protect,ur [63] ur,list [63] list,contact [63] contact,amazon [63] amazon,ask [63] ask,custserv [63] custserv,demand Top Word Pairs in Tweet in G9:
[47] #cx,#custserv [30] gt,gt [21] gt,#cx [20] #custserv,#custexp [15] #custserv,#contactcenter [14] contact,center [13] customer,service [12] customer,experience [10] genesys,#cx [9] find,out Top Word Pairs in Tweet in G10:
[35] #custserv,#custexp [31] #custexp,#cx [16] customer,experience [15] customer,service [12] #custexp,#custserv [11] #custserv,#cx [10] good,read [10] read,gt [7] #cx,#custserv [6] experience,#custserv Top Replied-To in Entire Graph:
Top Replied-To in G1:
Top Replied-To in G2:
Top Replied-To in G3:
Top Replied-To in G5:
Top Replied-To in G6:
Top Mentioned in Entire Graph:
Top Mentioned in G1:
Top Mentioned in G2:
Top Mentioned in G3:
Top Mentioned in G4:
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Top Mentioned in G6:
Top Mentioned in G7:
Top Mentioned in G8:
Top Mentioned in G9:
Top Mentioned in G10:
Top Tweeters in Entire Graph:
Top Tweeters in G1:
Top Tweeters in G2:
Top Tweeters in G3:
Top Tweeters in G4:
Top Tweeters in G5:
Top Tweeters in G6:
Top Tweeters in G7:
Top Tweeters in G8:
Top Tweeters in G9:
Top Tweeters in G10: