#cx, Twitter, 11/5/2019 5:14:22 AM, 215310


FAQ | Problem?

#cx_2019-11-04_20-46-25.xlsx
#cx_2019-11-04_20-46-25.xlsx
From:
NodeXLExcelAutomator
Uploaded on:
November 05, 2019
Short Description:
#cx via NodeXL http://bit.ly/2CiVQN7
@softclouds
@mikequindazzi
@jeannebliss
@forbes
@lindagrass0
@hyken
@annettefranz
@forrester
@andrewincontact
@fisher85m

Top hashtags:
#cx
#customerexperience
#ai
#digitaltransformation
#ux
#innovation
#fintech
#custexp
#custserv

Description:
Description
The graph represents a network of 3,973 Twitter users whose tweets in the requested range contained "#cx", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Tuesday, 05 November 2019 at 04:47 UTC.

The requested start date was Sunday, 03 November 2019 at 00:01 UTC and the maximum number of days (going backward) was 14.

The maximum number of tweets collected was 5,000.

The tweets in the network were tweeted over the 2-day, 22-hour, 54-minute period from Thursday, 31 October 2019 at 01:06 UTC to Sunday, 03 November 2019 at 00:00 UTC.

Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.

There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".

The graph is directed.

The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.

The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.


Author Description


Overall Graph Metrics
Vertices : 3973
Unique Edges : 5023
Edges With Duplicates : 2449
Total Edges : 7472
Number of Edge Types : 3
Tweet : 1895
Mentions : 5487
Replies to : 90
Self-Loops : 1895
Reciprocated Vertex Pair Ratio : 0.0390170295322268
Reciprocated Edge Ratio : 0.075103734439834
Connected Components : 933
Single-Vertex Connected Components : 542
Maximum Vertices in a Connected Component : 1929
Maximum Edges in a Connected Component : 4619
Maximum Geodesic Distance (Diameter) : 15
Average Geodesic Distance : 5.365604
Graph Density : 0.000305435303606494
Modularity : 0.615097
NodeXL Version : 1.0.1.421
Data Import : The graph represents a network of 3,973 Twitter users whose tweets in the requested range contained "#cx", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Tuesday, 05 November 2019 at 04:47 UTC.

The requested start date was Sunday, 03 November 2019 at 00:01 UTC and the maximum number of days (going backward) was 14.

The maximum number of tweets collected was 5,000.

The tweets in the network were tweeted over the 2-day, 22-hour, 54-minute period from Thursday, 31 October 2019 at 01:06 UTC to Sunday, 03 November 2019 at 00:00 UTC.

Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.

There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".

Layout Algorithm : The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Graph Source : GraphServerTwitterSearch
Graph Term : #cx
Groups : The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
Edge Color : Edge Weight
Edge Width : Edge Weight
Edge Alpha : Edge Weight
Vertex Radius : Followers

Top Influencers: Top 10 Vertices, Ranked by Betweenness Centrality
Top URLs
Top URLs in Tweet in Entire Graph:
[43] https://twinybots.ch/
[32] -
[28] https://datasparq.co.uk/
[20] https://www.techrepublic.com/article/how-companies-invest-in-digital-transformation-to-improve-customer-experience/?utm_content=104629005&utm_medium=social&utm_source=twitter&hss_channel=tw-38306887
[16] https://builtin.com/artificial-intelligence/ai-in-banking
[15] https://www.constellationr.com/blog-news/why-im-cdp-skepticand-what-we-need-instead
[15] https://cx-journey.com/2019/10/understanding-customer-mindset-with-journey-mapping.html
[13] https://www.techrepublic.com/article/how-companies-invest-in-digital-transformation-to-improve-customer-experience/
[13] https://avtex.com/articles/how-to-provide-cx-treats-scary-stories-from-dan-gingiss
[12] and

Top URLs in Tweet in G1:
[10] https://twinybots.ch/
[6] http://mopinion.com/state-of-customer-experience-cx/?utm_content=buffer79552&utm_medium=social&utm_source=twitter.com&utm_campaign=buffer
[6] http://mopinion.com/what-is-the-customer-experience-gap/?utm_content=bufferaf23a&utm_medium=social&utm_source=twitter.com&utm_campaign=buffer
[6] http://mopinion.com/top-digital-customer-experience-cx-trends-for-2019/?utm_content=buffer0fd24&utm_medium=social&utm_source=twitter.com&utm_campaign=buffer
[6] http://mopinion.com/why-the-customer-experience-should-be-your-main-focus-this-year/?utm_content=buffer3991a&utm_medium=social&utm_source=twitter.com&utm_campaign=buffer
[5] -
[4] http://www.collaborat.com
[4] https://www.mycustomer.com/customer-experience/voice-of-the-customer/seven-proven-ways-to-improve-nps
[3] of
[3] http://www.irishcycles.com/

Top URLs in Tweet in G2:
[16] https://www.techrepublic.com/article/how-companies-invest-in-digital-transformation-to-improve-customer-experience/?utm_content=104629005&utm_medium=social&utm_source=twitter&hss_channel=tw-38306887
[15] https://cx-journey.com/2019/10/understanding-customer-mindset-with-journey-mapping.html
[15] https://twinybots.ch/
[13] https://avtex.com/articles/how-to-provide-cx-treats-scary-stories-from-dan-gingiss
[8] https://www.forbes.com/sites/jonpicoult/2019/10/14/why-focus-on-customer-experience--heres-why/?utm_content=103229159&utm_medium=social&utm_source=twitter&hss_channel=tw-38306887#35f748c66dba
[6] https://www.mycustomer.com/customer-experience/engagement/a-customer-success-mindset-cant-save-cx-alone-but-its-a-start?platform=hootsuite
[6] http://customerservicedaily.com
[6] https://www.cmswire.com/customer-experience/have-a-bad-customer-experience-reputation-own-it-and-other-advice/
[5] https://www.igniteyourservice.com/post/are-service-zombies-killing-your-business
[5] https://hyken.com/customer-experience-2/how-use-customer-journey-mapping-for-impressive-customer-experience/

Top URLs in Tweet in G3:
[27] https://datasparq.co.uk/
[16] https://builtin.com/artificial-intelligence/ai-in-banking
[6] http://snip.ly/gsu5dn?utm_content=buffere3137&utm_medium=social&utm_source=twitter.com&utm_campaign=buffer
[6] https://medium.com/applied-data-science/every-arrow-on-this-diagram-is-a-data-science-project-775339e51828
[5] https://www.salesforce.com/blog/2019/08/marketers-customer-experience-ai.html
[4] https://www.pymnts.com/voice-activation/2019/why-voice-is-connected-commerces-killer-app/
[4] https://www.raconteur.net/infographics/industrial-internet-of-things-connected-capabilities
[4] https://essentials.news/en/digital-banking/article?url=https://www.washingtontimes.com/news/2019/oct/11/visa-mastercard-shun-facebooks-libra-digital-curre/&utm_content=buffer1c338&utm_medium=social&utm_source=twitter.com&utm_campaign=buffer
[4] https://www.forbes.com/sites/trevorclawson/2019/10/10/blockchain-for-everyoneberlin-startup-launches-tokens-for-retail-investors/?utm_content=buffer7c28a&utm_medium=social&utm_source=twitter.com&utm_campaign=buffer#43a7406e387f
[4] https://dy.si/HTSPZ

Top URLs in Tweet in G4:
[4] https://www.govevents.com/Genesys-Nov20-SM/
[3] https://www.scoop.it/topic/tendances-veille-marketing-communication-retail-luxe-consommateur-marque/p/4111785622/2019/10/23/avant-premiere-rapport-sas-a-quoi-ressemblera-l-experience-client-en-2030
[2] https://personetics.com/resource_center/forrester-financial-services-firms-need-to-rethink-personalization/?utm_source=social&utm_medium=twitter&utm_campaign=forrester&utm_content=personalization
[2] https://go.forrester.com/future-of-cx/?utm_source=twitter&utm_medium=ppc&utm_campaign=futureofcx
[2] https://go.forrester.com/future-of-cx/?utm_source=twitter&utm_medium=social&utm_content=100001010437325&utm_campaign=futureofcx&linkId=100000008765428
[2] https://komarketing.com/industry-news/64-of-marketers-want-to-improve-the-customer-experience-with-a-data-driven-personalization-strategy-4162/
[2] https://www.e-marketing.fr/Thematique/veille-1097/Breves/Fin-CMO-guerre-RSE-dark-patterns-Que-nous-reserve-2020-343733.htm
[2] https://www.scoop.it/topic/tendances-veille-marketing-communication-retail-luxe-consommateur-marque/p/4108251703/2019/06/13/magasins-connectes-quelles-sont-les-attentes-des-consommateurs-francais
[2] https://www.salestechstar.com/sales-engagement/software-ag-launches-connector-for-adobes-marketo-engage-to-offer-improved-cx/
[2] https://valasys.com/services/

Top URLs in Tweet in G5:
[6] https://thefinancialbrand.com/89485/digitization-digitalization-engagement-strategy-customer-experience/?smedia-twt-ambsu
[2] https://thefinancialbrand.com/89867/customer-experience-usaa-navy-federal-credit-union-personalization-amazon/?smedia-twt-ambsu
[2] https://venturebeat.com/2019/10/31/customers-will-be-all-in-on-bots-in-2020-and-other-cx-predictions-vb-live/
[1] https://qz.com/1739653/amazon-earnings-report-loss-related-to-delivery-costs/
[1] https://twitter.com/FrRonconi/status/1153290133317279745
[1] https://www.forbes.com/sites/blakemorgan/2018/12/05/five-trends-shaping-the-future-of-customer-experience-in-2019/
[1] https://www.information-age.com/emerging-technologies-vr-ar-quantum-blockchain-123484474/
[1] https://www.forbes.com/sites/forbesmarketplace/2019/09/13/why-this-ceo-says-companies-should-treat-customer-experience-as-a-product/
[1] https://www.strategy-business.com/article/00369?gko=d65bd
[1] https://www.cnbc.com/2019/09/11/ibms-ginni-rometty-says-automobile-brands-are-becoming-less-important.html

Top URLs in Tweet in G6:
[8] https://venturebeat.com/2019/10/31/customers-will-be-all-in-on-bots-in-2020-and-other-cx-predictions-vb-live/
[5] https://www.business2community.com/brandviews/zendesk/the-difference-between-chat-and-messaging-02255416
[4] https://www.cxaccelerator.com/single-post/2019/10/26/The-Greatest-Avenger-of-the-CX-Universe
[3] https://www.apptentive.com/blog/2019/08/13/how-to-improve-cx-with-emotional-data-fintech/?utm_source=Twitter&utm_medium=Social&utm_campaign=OS_TW_Q3_2019&utm_content=Blog_CX_for_FinTech_08.13.19
[2] https://www.wholesale.telefonica.com/en/information-centre/multimedia/mobile-wholesale-services/
[2] https://events.incite-group.com/oms/conference-agenda.php?utm_source=Twitter&utm_medium=GROW:
[2] Social
[2] Media&utm_campaign=Website
[2] https://www.bankerme.net/media/playlist.html?list=PLgmww43ZbHi_aM9brrV44Rsk7DUfGuhc3
[2] https://news.avaya.com/avaya-engage-dubai-index

Top URLs in Tweet in G7:
[2] https://www.growth-hackers.net/anatomy-great-digital-marketing-campaign/
[1] https://www.growth-hackers.net/content-management-systems-changed-business/
[1] https://databox.com/how-to-encourage-customers-to-write-reviews
[1] https://www.growth-hackers.net/path-improved-performance-and-increased-business-growth/
[1] http://whatsnext.tiffanibova.com/?edition_id=139d61b0-fd90-11e9-aad1-002590a5ba2d
[1] http://whatsnext.tiffanibova.com/?edition_id=29751da0-fb99-11e9-aad1-002590a5ba2d
[1] http://whatsnext.tiffanibova.com/?edition_id=bf61dbf0-fbfd-11e9-aad1-002590a5ba2d
[1] http://whatsnext.tiffanibova.com/?edition_id=5e152770-fc62-11e9-aad1-002590a5ba2d
[1] http://whatsnext.tiffanibova.com/?edition_id=e9bb4840-fcc6-11e9-aad1-002590a5ba2d
[1] http://whatsnext.tiffanibova.com/?edition_id=7e7ec8d0-fd2b-11e9-aad1-002590a5ba2d

Top URLs in Tweet in G8:
[8] https://www.techrepublic.com/article/how-companies-invest-in-digital-transformation-to-improve-customer-experience/
[6] https://dy.si/HTSPZ
[4] https://twitter.com/ivank_nh/status/1190266085213396994
[3] https://www.computerweekly.com/blog/CW-Developer-Network/Pegasystems-lays-down-the-dos-donts-of-RPA
[3] http://m.ai
[2] https://www.pega.com/webinars/dpa-series
[2] https://www.bigcommerce.com/blog/ecommerce-apps/#10-ideas-to-improve-your-apps-customer-experience
[2] https://www.prophet.com/download/digital-experience-innovators/
[2] https://research.nelson-hall.com/blogs-webcasts/nelsonhall-blog/?avpage-views=blog&type=post&post_id=969
[2] https://twitter.com/AtentoCorp/status/1184413083281821696

Top URLs in Tweet in G9:
[15] https://www.constellationr.com/blog-news/why-im-cdp-skepticand-what-we-need-instead
[6] https://www.constellationr.com/research/c3ai-speeds-digital-transformation-driven-ai-and-iot-applications
[5] https://www.the-future-of-commerce.com/2019/11/01/digital-marketing-tools/?source=social-global-sap_cx-twitter-thoughtleadership-sapcx-sapc4hana-fcee-spr-2789342572&campaigncode=CRM-YA19-SSO-BRSOCPT
[4] https://www.inc.com/wanda-thibodeaux/the-surprising-way-chatbots-are-becoming-more-human.html?utm_sq=fv3fqq51ij&utm_source=twitter&utm_medium=social&utm_campaign=1davidclarke&utm_content=ai
[2] https://twitter.com/aneel/status/1190277630085472256
[2] https://www.theverge.com/2019/11/1/20943318/google-fitbit-acquisition-fitness-tracker-announcement
[2] https://dy.si/7nuN732
[1] https://twitter.com/i/moments/1142190558364000256
[1] https://www.linkedin.com/pulse/government-customer-experience-we-making-progress-yet-thum-ccxp/
[1] https://www.linkedin.com/pulse/ceos-quick-start-guide-cx-6-practical-tips-help-you-get-thum-ccxp/?trackingId=be3xwmLVDwX936Mb7qFLBQ%3D%3D

Top URLs in Tweet in G10:
[5] -
[4] Customer
[3] https://blog.twitter.com/en_us/topics/insights/2019/social-customer-service-the-three-stages-of-maturity.html
[3] https://www.callcentrehelper.com/funny-customer-service-stories-make-chuckle-147152.htm
[2] https://www.uctoday.com/contact-centre/analytics/speechmatics-secures-6-35-million/
[2] https://www.uctoday.com/unified-communications/why-exhibit-at-uc-summit-2020/
[2] https://www.uctoday.com/contact-centre/self-service-or-the-human-touch-what-do-customers-really-want/
[2] https://www.uctoday.com/reviews/unified-comms-reviews/unified-communications-reviews/kakapo-systems-launch-sms-integration/
[2] https://www.uctoday.com/contact-centre/cerebri-ai-launches-cerebri-values-cx-v2/
[2] https://www.serenova.com/blog/3-scary-customer-service-tricks-and-how-to-treat-your-customers-to-better-cx-well-beyond-halloween/?CLS=MKTG_Direct_Ref

Top Domains
Top Domains in Tweet in Entire Graph:
[144] twitter.com
[127] forbes.com
[122] linkedin.com
[101] okt.to
[63] dy.si
[62] mycustomer.com
[58] customerthink.com
[47] co.uk
[44] mopinion.com
[43] twinybots.ch

Top Domains in Tweet in G1:
[68] linkedin.com
[41] okt.to
[37] twitter.com
[31] mopinion.com
[24] customerthink.com
[23] forbes.com
[23] instagram.com
[21] dy.si
[15] cmswire.com
[10] twinybots.ch

Top Domains in Tweet in G2:
[69] forbes.com
[51] mycustomer.com
[30] customerthink.com
[22] cmswire.com
[20] cx-journey.com
[20] twitter.com
[18] informatica.com
[17] beyondphilosophy.com
[16] clearaction.com
[16] techrepublic.com

Top Domains in Tweet in G3:
[27] co.uk
[21] medium.com
[16] twitter.com
[16] builtin.com
[14] appcues.com
[11] snip.ly
[9] forbes.com
[8] salesforce.com
[7] pymnts.com
[6] linkedin.com

Top Domains in Tweet in G4:
[14] genesys.com
[10] youtube.com
[8] forrester.com
[7] personetics.com
[6] valasys.com
[5] linkedin.com
[5] e-marketing.fr
[5] scoop.it
[4] govevents.com
[3] oracle.com

Top Domains in Tweet in G5:
[9] thefinancialbrand.com
[3] twitter.com
[3] venturebeat.com
[2] forbes.com
[1] qz.com
[1] information-age.com
[1] strategy-business.com
[1] cnbc.com
[1] larevuedudigital.com
[1] journaldunet.com

Top Domains in Tweet in G6:
[13] usafill.com
[8] vonage.com
[8] venturebeat.com
[5] business2community.com
[4] apptentive.com
[4] cxaccelerator.com
[3] twitter.com
[2] splashthat.com
[2] telefonica.com
[2] incite-group.com

Top Domains in Tweet in G7:
[6] tiffanibova.com
[4] growth-hackers.net
[2] seelevelhx.com
[1] databox.com
[1] vendhq.com
[1] crazyegg.com
[1] marketingjournal.org

Top Domains in Tweet in G8:
[13] twitter.com
[8] techrepublic.com
[6] dy.si
[6] pega.com
[3] computerweekly.com
[3] m.ai
[2] bigcommerce.com
[2] prophet.com
[2] nelson-hall.com
[2] syntasa.com

Top Domains in Tweet in G9:
[22] constellationr.com
[8] linkedin.com
[8] the-future-of-commerce.com
[6] dy.si
[4] inc.com
[3] twitter.com
[3] forbes.com
[3] sap.to
[3] savantis.com
[3] canidium.com

Top Domains in Tweet in G10:
[32] okt.to
[14] uctoday.com
[6] linkedin.com
[4] forbes.com
[4] serenova.com
[4] ventanaresearch.com
[3] twitter.com
[3] callcentrehelper.com
[2] ucsummit.com
[2] mycustomer.com

Top Hashtags
Top Hashtags in Tweet in Entire Graph:
[4073] cx
[826] customerexperience
[488] ai
[380] digitaltransformation
[313] ux
[221] innovation
[205] fintech
[198] custexp
[194] custserv
[194] data



Top Hashtags in Tweet in G1:
[795] cx
[169] customerexperience
[69] ux
[48] customer
[42] marketing
[37] customerservice
[37] ai
[37] experience
[33] cloud
[33] analytics

Top Hashtags in Tweet in G2:
[660] cx
[215] customerexperience
[144] custexp
[74] custserv
[56] digitaltransformation
[35] marketing
[34] technology
[31] customerservice
[21] customerunderstanding
[20] business

Top Hashtags in Tweet in G3:
[450] cx
[216] ai
[148] bigdata
[145] digitaltransformation
[125] fintech
[108] pwc
[95] ux
[84] iot
[74] designthinking
[74] tech

Top Hashtags in Tweet in G4:
[128] cx
[22] customerexperience
[18] ai
[18] personalization
[15] b2b
[13] b2bmarketing
[12] selfdrivingfinance
[12] fintech
[11] digitaltransformation
[10] finserv

Top Hashtags in Tweet in G5:
[90] cx
[34] customerexperience
[31] digitalbanking
[12] ar
[11] autonomous
[11] carsharing
[11] experience
[10] ai
[9] ikea
[7] digitaltransformation

Top Hashtags in Tweet in G6:
[116] cx
[29] customerexperience
[19] vonagecampus
[15] cc
[14] uc
[9] customerservice
[7] halloween
[5] chat
[5] messaging
[4] cloudcommunications

Top Hashtags in Tweet in G7:
[94] cx
[62] data
[61] innovation
[42] ux
[36] smartdata
[33] customerexperience
[32] visualanalytics
[31] dataanalytics
[31] business
[27] digitaltransformation

Top Hashtags in Tweet in G8:
[69] cx
[20] digitalmarketing
[18] ai
[18] digitaltransformation
[16] marketing
[14] rpa
[13] bigdata
[11] omnichannel
[10] datascience
[10] customerexperience

Top Hashtags in Tweet in G9:
[94] cx
[26] ai
[18] data
[17] customers
[15] tech
[11] iot
[10] ml
[9] sales
[8] bigdata
[8] cpq

Top Hashtags in Tweet in G10:
[94] cx
[21] custserv
[20] analytics
[17] ai
[16] customerexperience
[14] ucoms
[14] contactcenter
[13] ucsummit
[10] cctr
[9] cc

Top Words
Top Words in Tweet in Entire Graph:
[4893] Words in Sentiment List#1: Positive
[1296] Words in Sentiment List#2: Negative
[3] Words in Sentiment List#3: Angry/Violent
[112618] Non-categorized Words
[118807] Total Words
[4071] #cx
[1218] gt
[1203] customer
[826] #customerexperience
[740] experience

Top Words in Tweet in G1:
[793] #cx
[187] customer
[169] #customerexperience
[128] experience
[106] gt
[91] customers
[69] #ux
[66] more
[57] learn
[57] cx

Top Words in Tweet in G2:
[660] #cx
[321] customer
[215] #customerexperience
[185] experience
[144] #custexp
[74] #custserv
[69] customers
[65] improve
[60] companies
[60] journey

Top Words in Tweet in G3:
[919] gt
[450] #cx
[264] mikequindazzi
[216] #ai
[148] #bigdata
[145] #digitaltransformation
[126] lindagrass0
[125] #fintech
[108] #pwc
[106] business

Top Words in Tweet in G4:
[128] #cx
[30] forrester
[30] genesys
[27] s
[22] #customerexperience
[18] #ai
[18] #personalization
[18] more
[17] customer
[15] #b2b

Top Words in Tweet in G5:
[90] #cx
[63] digital
[40] less
[37] banking
[34] #customerexperience
[34] financialbrand
[33] future
[31] technology
[31] #digitalbanking
[30] more

Top Words in Tweet in G6:
[116] #cx
[33] great
[33] customer
[33] new
[29] #customerexperience
[28] technology
[25] creating
[25] here's
[24] key
[23] more

Top Words in Tweet in G7:
[94] #cx
[91] ume_kyd
[62] #data
[61] #innovation
[42] #ux
[36] #smartdata
[33] #customerexperience
[32] #visualanalytics
[31] #dataanalytics
[31] #business

Top Words in Tweet in G8:
[69] #cx
[33] customer
[31] experience
[21] kirkdborne
[20] business
[20] #digitalmarketing
[19] digital
[18] #ai
[18] #digitaltransformation
[17] gt

Top Words in Tweet in G9:
[94] #cx
[43] customer
[34] experience
[27] sap_cx
[26] #ai
[23] constellationr
[22] need
[19] company
[18] lnfrance
[18] #data

Top Words in Tweet in G10:
[94] #cx
[56] customer
[54] gt
[28] customers
[27] more
[23] posted
[22] 2020
[21] experience
[21] #custserv
[21] nice

Top Word Pairs
Top Word Pairs in Tweet in Entire Graph:
[753] gt,gt
[475] customer,experience
[249] #customerexperience,#cx
[219] #cx,#customerexperience
[140] #ux,#cx
[132] customer,service
[128] mikequindazzi,gt
[121] gt,#ai
[112] gt,#pwc
[109] #pwc,mikequindazzi

Top Word Pairs in Tweet in G1:
[78] customer,experience
[65] #customerexperience,#cx
[49] #cx,#customerexperience
[47] gt,gt
[36] nice,incontact
[36] #customer,#experience
[33] #ux,#cx
[26] gt,#cx
[24] contact,center
[21] customer,service

Top Word Pairs in Tweet in G2:
[146] customer,experience
[81] #custexp,#cx
[58] #cx,#customerexperience
[52] #customerexperience,#cx
[29] #cx,#custserv
[29] digital,transformation
[28] customer,journey
[28] journey,mapping
[27] improve,customer
[26] #custserv,#custexp

Top Word Pairs in Tweet in G3:
[605] gt,gt
[123] mikequindazzi,gt
[113] gt,#ai
[107] gt,#pwc
[104] #pwc,mikequindazzi
[81] ways,win
[81] win,#digitaltransformation
[67] 9,ways
[65] #digitaltransformation,#enterprise
[61] #ux,#cx

Top Word Pairs in Tweet in G4:
[11] #b2b,#b2bmarketing
[10] #cx,hero
[10] #b2bmarketing,#valasys
[9] #ai,#cx
[8] #fintech,#finserv
[8] find,out
[7] #cx,#customerexperience
[7] genesys,#cx
[6] customer,experience
[6] #cx,#fintech

Top Word Pairs in Tweet in G5:
[30] #digitalbanking,#cx
[29] future,banking
[29] banking,less
[29] less,digital
[29] digital,technology
[29] technology,more
[29] more,digital
[29] digital,culture
[29] culture,financialbrand
[29] financialbrand,#digitalbanking

Top Word Pairs in Tweet in G6:
[24] great,#cx
[21] take,6
[21] 6,key
[21] key,success
[21] success,factors
[21] factors,creating
[21] creating,great
[21] #cx,here's
[21] here's,companies
[21] companies,best

Top Word Pairs in Tweet in G7:
[22] award,#regtech
[22] #regtech,ume_kyd
[22] #fund,#distributors
[21] #distributors,#network
[21] #network,#fintech
[20] #ux,#cx
[18] #ux,#userexperience
[17] #userexperience,#cx
[16] think,adding
[16] adding,features

Top Word Pairs in Tweet in G8:
[21] customer,experience
[10] gt,gt
[9] improve,customer
[9] #unleashcx,#customerexperience
[9] #customerexperience,#cx
[8] companies,invest
[8] invest,#digitaltransformation
[8] #digitaltransformation,improve
[8] experience,#bigdata
[8] joining,expert

Top Word Pairs in Tweet in G9:
[26] customer,experience
[16] cdp,skeptic
[16] skeptic,need
[16] need,instead
[16] instead,lnfrance
[16] lnfrance,constellationr
[15] constellationr,#cx
[15] #cx,#data
[15] #data,#customers
[10] #customers,lt

Top Word Pairs in Tweet in G10:
[27] gt,gt
[23] gt,#cx
[17] customer,experience
[17] uctodaynews,posted
[16] #cx,#custserv
[12] #ucsummit,2020
[12] contact,center
[10] customer,service
[9] customer,journey
[8] journey,analytics

Top Replied-To
Top Replied-To in Entire Graph:
@mylessuer
@lisawoodley
@felipeorts15
@verizonfios
@mcdonalds
@forbes
@forrester
@tedrubin
@united
@hyken

Top Replied-To in G1:
@silexsecure

Top Replied-To in G2:
@forbes
@hyken
@gartner
@adrianswinscoe
@sessionstack
@microsmallbusi1
@customerisfirst
@stephaniethum
@warwickabrown

Top Replied-To in G3:
@booking
@redmine_news
@tomfgoodwin

Top Replied-To in G4:
@forrester
@tedrubin

Top Replied-To in G5:
@mvollmer1
@jimmarous

Top Replied-To in G6:
@carolinemoss

Top Replied-To in G8:
@jimtincher

Top Replied-To in G9:
@sueduris

Top Mentioned
Top Mentioned in Entire Graph:
@mikequindazzi
@lindagrass0
@ume_kyd
@fisher85m
@forbes
@antgrasso
@financialbrand
@jimmarous
@bristowcolin
@jeanyvesgonin

Top Mentioned in G1:
@meridaespana
@onpointwarranty
@connectritesh
@bagariyamihir
@proxem
@igslasalle
@dflolimited
@igrafx

Top Mentioned in G2:
@forbes
@oraclecx
@customerthink
@blakemichellem
@jeannebliss
@annettefranz
@dgingiss
@softclouds
@hyken
@informatica

Top Mentioned in G3:
@mikequindazzi
@lindagrass0
@fisher85m
@antgrasso
@bristowcolin
@jeanyvesgonin
@ronald_vanloon
@andi_staub
@ipfconline1
@pwc

Top Mentioned in G4:
@forrester
@genesys
@personetics
@adobe
@martechadvisor
@marketo
@emarketing_fr
@jeromemonange
@brentleary
@oracle

Top Mentioned in G5:
@financialbrand
@jimmarous
@mvollmer1
@celo
@wswmuc
@enricomolinari
@vcscout
@hanslak
@jdpower
@thisisinsider

Top Mentioned in G6:
@joannmoretti
@evankirstel
@avaya_mea
@jalicedev
@vonage
@nexmo
@ericamarois
@cxaccelerator
@premierpapercm
@newvoicemedia

Top Mentioned in G7:
@ume_kyd
@startup_nerd
@jonathanaufray
@startgrowthhack
@tiffani_bova
@travelwithxtina
@_kevinlim
@getmicrostarted
@mimisuri
@fisher85m

Top Mentioned in G8:
@kirkdborne
@ivank_nh
@pega
@tech_mahindra
@techmbps
@sykes_global
@ritesh_idnani
@nhinsight
@vladobotsvadze
@lindagrass0

Top Mentioned in G9:
@sap_cx
@constellationr
@lnfrance
@robin_meyerhoff
@stephaniethum
@c3_ai
@dhenschen
@digitalistmag
@futureofcec
@thewalkingco

Top Mentioned in G10:
@uctodaynews
@niceltd
@briansolis
@speechmatics
@callcentrehelp
@cerebri
@kakaposystems
@incontact
@converge_one
@serenovashine

Top Tweeters
Top Tweeters in Entire Graph:
@cas_2050001283
@xboxsupport
@arkangelscrap
@telmexsoluciona
@united
@british_airways
@nosqldigest
@applesupport
@edinburghwatch
@comcastcares

Top Tweeters in G1:
@iam__network
@bigdatabatman
@thekaushalsoni
@pitram
@diryge
@801fixer
@logz05
@justyvette
@rgrissom
@jotace_lozano

Top Tweeters in G2:
@sudeepkhatri
@jeffbullas
@debraruh
@zdnet
@forbes
@kuriharan
@b2community
@michelledh
@isocialfanz
@tonybodoh

Top Tweeters in G3:
@arkangelscrap
@nosqldigest
@gamergeeknews
@chidambara09
@itknowingness
@kotaknaren
@santchiweb
@calcaware
@marshacollier
@cybersec_feeds

Top Tweeters in G4:
@simonlporter
@financialtimes
@tedrubin
@markhillary
@lidlgb
@harvardbiz
@eoi
@marketingland
@jesus_hoyos
@andysc

Top Tweeters in G5:
@fintechna
@lelkan
@shicooks
@gvalan
@2601manish
@openmarketingtv
@tourismplan
@hanneshanath
@mediapython
@metropulseusa

Top Tweeters in G6:
@evankirstel
@vivobr
@richsimmondsza
@wsj
@colorstreamedia
@padididit
@thehipposhoe
@iamelvismvoi
@karaswisher
@bcstrat

Top Tweeters in G7:
@kareikitchen
@digitalogi
@albertan48
@startup_nerd
@proyectosnolen1
@0214towel
@startupbulletin
@jayeshmthakur
@jpfrioul
@hybs_9669

Top Tweeters in G8:
@akdm_bot
@renfe
@kirkdborne
@82jjc
@abhinavpoonia
@dmalert
@vladobotsvadze
@keithkeller
@machine_ml
@iottogether

Top Tweeters in G9:
@marriottbonvoy
@rwang0
@holgermu
@aneel
@dchou1107
@nplace1
@americanexpress
@wynandbooysen
@constellationr
@brainroaring

Top Tweeters in G10:
@itachin
@1malachid
@artkeiter
@nimble
@industryai
@stevemillersf
@jaybaer
@smallbiztrends
@paolofabrizio71
@miguelangelddl


We use necessary cookies to make our site work. We’d like to set additional cookies to understand site usage, make site improvements and to remember your settings. We also use cookies set by other sites to help deliver content from their services.