The graph represents a network of 2,091 Twitter users whose tweets in the requested range contained "custserv", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 11 August 2019 at 14:38 UTC.
The requested start date was Sunday, 11 August 2019 at 00:01 UTC and the maximum number of days (going backward) was 14.
The maximum number of tweets collected was 5,000.
The tweets in the network were tweeted over the 13-day, 23-hour, 50-minute period from Sunday, 28 July 2019 at 00:08 UTC to Saturday, 10 August 2019 at 23:58 UTC.
Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.
There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".
The graph is directed.
The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Author Description
Vertices : 2091
Unique Edges : 2665
Edges With Duplicates : 4365
Total Edges : 7030
Number of Edge Types : 3
Mentions : 4495
Tweet : 1062
Replies to : 1473
Self-Loops : 1062
Reciprocated Vertex Pair Ratio : 0.141114982578397
Reciprocated Edge Ratio : 0.247328244274809
Connected Components : 270
Single-Vertex Connected Components : 151
Maximum Vertices in a Connected Component : 1537
Maximum Edges in a Connected Component : 6139
Maximum Geodesic Distance (Diameter) : 12
Average Geodesic Distance : 4.178532
Graph Density : 0.000749395335214258
Modularity : 0.376933
NodeXL Version : 1.0.1.418
Top Domains
Top Word Pairs in Tweet in Entire Graph:
[377] customer,service [292] #cx,#custserv [177] ð,ð [173] #custserv,#custexp [154] #custserv,#cx [129] full,name [124] gt,gt [112] sorry,hear [104] contact,center [101] dm,full Top Word Pairs in Tweet in G1:
[177] ð,ð [129] full,name [112] sorry,hear [101] dm,full [99] h,m [89] name,email [77] please,dm [63] speak,soon [59] email,address [52] send,dm Top Word Pairs in Tweet in G2:
[116] customer,service [45] #custserv,#cx [42] #cx,#custserv [35] #successtrain,meet [35] meet,marshacollier [35] marshacollier,author [35] author,48 [35] 48,books [35] books,1 [35] 1,million Top Word Pairs in Tweet in G3:
[71] #custserv,#custexp [64] customer,service [50] link,bio [45] #cx,#custserv [29] click,link [28] service,associate [27] customer,care [26] care,associate [25] gt,gt [25] check,out Top Word Pairs in Tweet in G4:
[82] #influencerpromotion,#topcasestudy [80] #yourmustread,#influencerpromotion [78] #cybersecurity,#knowledge [76] #topcasestudy,#cybersecurity [71] #knowledge,#megatrends [63] pestochampion,srinualme [55] peterleah18,heroldbarton [55] heroldbarton,vipeurope5 [55] vipeurope5,pestochampion [45] #megatrends,#influencers Top Word Pairs in Tweet in G5:
[98] gt,gt [97] #cx,#custserv [70] gt,#cx [30] contact,center [22] #custserv,#contactcenter [22] learn,more [21] #custserv,#customerservice [20] nice,incontact [19] customer,service [19] here,gt Top Word Pairs in Tweet in G6:
[42] customer,service [33] #custserv,#cx [19] #cx,#customerservice [18] top,10 [18] 10,ways [18] ways,beat [18] beat,business [18] business,rivals [18] rivals,perzonalization [18] perzonalization,mikeschiemer Top Word Pairs in Tweet in G7:
[31] #custserv,#custexp [27] #custexp,#cx [19] customer,service [13] #custserv,#cx [13] customer,experience [10] #customerservice,#custserv [9] #cx,#custserv [8] #yourmustread,#influencerpromotion [8] doing,improve [8] improve,#donor Top Word Pairs in Tweet in G8:
[13] customer,service [10] #customerservice,#custserv [9] #custserv,#cx [8] fonolo,blog [8] #customerservice,#customerexperience [8] #cx,#custserv [7] #cx,#customerexperience [7] #customerexperience,#csrev [6] #customerexperience,#cx [6] ceo,bradbirnbaum Top Word Pairs in Tweet in G9:
[28] customer,service [26] #cctr,#custserv [24] â,â [23] computer,vision [21] #computervision,#artificialintelligence [19] #artificialintelligence,#augmentedreality [19] #augmentedreality,#deeplearning [19] #deeplearning,#deeptech [19] #deeptech,#machinelearning [19] #machinelearning,#cctr Top Word Pairs in Tweet in G10:
[34] #customerservice,#healthcare [34] #custserv,#custexp [32] #healthcare,#coach [32] #custexp,#training [30] #coach,#custserv [30] #leadership,#business [30] #customerexperience,#cx [29] #hr,#leadership [28] #training,#hr [28] #business,#motivation Top Replied-To in Entire Graph:
Top Replied-To in G1:
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Top Replied-To in G4:
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Top Replied-To in G10:
Top Mentioned in Entire Graph:
Top Mentioned in G1:
Top Mentioned in G2:
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Top Mentioned in G9:
Top Mentioned in G10:
Top Tweeters in Entire Graph:
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Top Tweeters in G10: