The graph represents a network of 2,601 Twitter users whose tweets in the requested range contained "custserv", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 23 June 2019 at 13:50 UTC.
The requested start date was Sunday, 23 June 2019 at 00:01 UTC and the maximum number of days (going backward) was 14.
The maximum number of tweets collected was 5,000.
The tweets in the network were tweeted over the 12-day, 3-hour, 6-minute period from Monday, 10 June 2019 at 20:46 UTC to Saturday, 22 June 2019 at 23:52 UTC.
Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.
There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".
The graph is directed.
The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Author Description
Vertices : 2601
Unique Edges : 3728
Edges With Duplicates : 4403
Total Edges : 8131
Number of Edge Types : 3
Replies to : 1448
Mentions : 5223
Tweet : 1460
Self-Loops : 1460
Reciprocated Vertex Pair Ratio : 0.116297262059974
Reciprocated Edge Ratio : 0.208362532118664
Connected Components : 327
Single-Vertex Connected Components : 195
Maximum Vertices in a Connected Component : 1474
Maximum Edges in a Connected Component : 6067
Maximum Geodesic Distance (Diameter) : 12
Average Geodesic Distance : 4.443244
Graph Density : 0.000633040546535356
Modularity : 0.431032
NodeXL Version : 1.0.1.413
Top Domains
Top Word Pairs in Tweet in Entire Graph:
[459] customer,service [444] #cx,#custserv [258] customer,experience [242] #custserv,#custexp [192] gt,gt [164] #cctr,#custserv [159] #custserv,#cx [130] #custserv,#contactcenter [126] #custexp,#cx [114] #custserv,chat Top Word Pairs in Tweet in G1:
[93] h,m [87] full,name [68] dm,full [63] sorry,hear [58] name,email [51] hm_custserv,hi [43] please,dm [39] email,address [38] home,address [37] please,send Top Word Pairs in Tweet in G2:
[203] customer,service [105] #cx,#custserv [88] #custserv,#cx [78] #custserv,#custexp [61] customer,experience [57] #custexp,#cx [56] #custserv,chat [42] #cctr,#custserv [37] marshacollier,gregortbach [33] don,t Top Word Pairs in Tweet in G3:
[77] #custserv,#custexp [76] customer,service [38] #cx,#custserv [38] #cctr,#custserv [37] link,bio [28] knowledge,center [28] center,enterprise [28] enterprise,#wordpress [28] #wordpress,#plugin [28] #plugin,gt Top Word Pairs in Tweet in G4:
[9] pestochampion,srinualme [9] randialso,ame_2i [8] #cybersecurity,#knowledge [8] #knowledge,#megatrends [8] #fintech,#custserv [8] #smm,#bigdata [8] #bigdata,#socialmedia [7] #bitcoin,#fintech [7] #custserv,#ai [7] #strategy,#smm Top Word Pairs in Tweet in G5:
[54] #custserv,chat [46] customer,service [31] 9,pm [31] pm,et [31] pm,pt [31] #successtrain,meet [31] meet,marshacollier [31] marshacollier,author [31] author,48 [31] 48,books Top Word Pairs in Tweet in G6:
[153] #cx,#custserv [148] gt,gt [93] customer,experience [82] #custserv,#contactcenter [80] gt,#cx [79] #contactcenter,#cx [73] know,customer [73] experience,success [73] success,depends [73] depends,more Top Word Pairs in Tweet in G7:
[25] 5,unexpected [25] unexpected,uses [22] mikequindazzi,pwc [20] #machinelearning,#cx [17] 3,ways [17] ways,ai [17] ai,act [17] act,human [17] human,#infographic [16] #infographic,antgrasso Top Word Pairs in Tweet in G8:
[14] more,#custserv [13] frustrated,people [13] people,#onholdwith [13] others,more [3] 4,others [3] one,knows [3] knows,3 [3] 3,industries [3] industries,now [3] now,depend Top Word Pairs in Tweet in G9:
[18] fusebill,#custserv [11] immersed,dos [11] dos,don [11] don,ts [11] ts,run [11] run,successful [11] successful,subscription [11] subscription,business [11] business,primary [11] primary,concern Top Word Pairs in Tweet in G10:
[17] customers,always [17] always,foundation [17] foundation,businesses [17] businesses,sizes [17] sizes,bootstrapsbiz [16] repugen_,customers [16] bootstrapsbiz,#customerexp [8] andrewincontact,5 [8] 5,reasons [8] reasons,entrepreneurs Top Replied-To in Entire Graph:
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Top Mentioned in Entire Graph:
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Top Tweeters in Entire Graph:
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