custserv, Twitter, 4/15/2019 3:34:11 PM, 193785


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custserv_2019-04-15_06-48-39.xlsx
custserv_2019-04-15_06-48-39.xlsx
From:
NodeXLExcelAutomator
Uploaded on:
April 15, 2019
Short Description:
custserv via NodeXL http://bit.ly/2UZloKf
@hm_custserv
@marshacollier
@billquiseng
@influencerprom1
@andrewincontact
@ipfconline1
@fonolo
@hyken
@talkdesk
@toister

Top hashtags:
#custserv
#cx
#cctr
#customerservice
#custexp
#ai
#customerexperience
#contactcenter

Description:
Description
The graph represents a network of 2,488 Twitter users whose tweets in the requested range contained "custserv", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Monday, 15 April 2019 at 13:49 UTC.

The requested start date was Sunday, 14 April 2019 at 00:01 UTC and the maximum number of days (going backward) was 14.

The maximum number of tweets collected was 5,000.

The tweets in the network were tweeted over the 10-day, 22-hour, 2-minute period from Wednesday, 03 April 2019 at 01:58 UTC to Sunday, 14 April 2019 at 00:00 UTC.

Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.

There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".

The graph is directed.

The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.

The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.


Author Description


Overall Graph Metrics
Vertices : 2488
Unique Edges : 3377
Edges With Duplicates : 8093
Total Edges : 11470
Number of Edge Types : 3
Mentions : 8589
Tweet : 1363
Replies to : 1518
Self-Loops : 1363
Reciprocated Vertex Pair Ratio : 0.130100688924218
Reciprocated Edge Ratio : 0.230246189917937
Connected Components : 326
Single-Vertex Connected Components : 187
Maximum Vertices in a Connected Component : 1192
Maximum Edges in a Connected Component : 9049
Maximum Geodesic Distance (Diameter) : 13
Average Geodesic Distance : 4.24121
Graph Density : 0.000689275551194184
Modularity : 0.310742
NodeXL Version : 1.0.1.410

Top Influencers: Top 10 Vertices, Ranked by Betweenness Centrality
Top URLs
Top URLs in Tweet in Entire Graph:
[81] https://twitter.com/messages/compose?recipient_id=808737074
[33] https://bigstep.com/blog/five-unexpected-uses-of-big-data
[31] -
[27] https://www.talkdesk.com/why-talkdesk/
[24] https://www.paycompliment.com/
[22] http://doug-sandler-3bnl.squarespace.com/news/2014/12/29/9-actions-to-go-beyond-customer-expectations
[21] http://ripl.com
[19] https://www.mycustomer.com/content/how-to-deal-with-the-modern-complainer?platform=hootsuite
[19] https://www.i-scoop.eu/digital-transformation/transportation-logistics-supply-chain-management/
[17] http://customerservicedaily.com

Top URLs in Tweet in G1:
[81] https://twitter.com/messages/compose?recipient_id=808737074
[7] https://www2.hm.com/es_es/service-clients/contact.html
[6] https://www2.hm.com/en_gb/customer-service/contact.html
[5] https://www.hm.com/mx/store-locator/mexico/
[4] https://social.hm.com/es_MX/fashion-news
[4] https://www2.hm.com/en_gb/productpage.0714790003.html
[3] https://www.hm.com/mx/newsletter
[3] https://www2.hm.com/en_in/customer-service/returns.html
[3] http://www.hm.com/
[3] https://www.hm.com/mx/20-de-descuento-en-una-compra-online/

Top URLs in Tweet in G2:
[17] http://customerservicedaily.com
[8] https://learn.g2crowd.com/customer-service-statistics
[7] https://hyken.com/customer-relationships/the-power-of-a-smile/
[6] https://supportyourcustomer.com/
[6] https://supportyourcustomer.com/10-tips-to-improve-your-customer-service-team-performance
[6] https://www.hospitalitynet.org/opinion/4092652.html
[6] https://freshdesk.com/customer-service-representative/dealing-with-stress-blog/
[5] https://www.servicerightbook.com/
[5] https://www.icmi.com/Resources/2019/5-proven-ways-to-improve-your-contact-center-culture
[4] https://www.hotelexecutive.com/feature_focus/6018/hotel-guest-service-being-capable-is-not-enough

Top URLs in Tweet in G3:
[21] http://ripl.com
[15] https://www.i-scoop.eu/digital-transformation/transportation-logistics-supply-chain-management/
[11] https://bigstep.com/blog/five-unexpected-uses-of-big-data
[8] https://www.entrepreneur.com/article/326649
[7] https://www.computerworld.com/article/3384698/artificial-intelligence-helping-help-desk.html
[7] https://marketing-resultant.de/instant-messenger-im-kundenservice-wachabloesung-fuers-telefon/
[6] https://marketing-resultant.de/ebook-customer-service-automation-kostenfreier-download/
[4] https://www.financialtechnologytoday.com/branches-or-technology-customers-need-both/#.XIYlcop_sco.twitter
[3] https://hbr.org/2016/09/the-elements-of-value
[3] https://francefintech.org

Top URLs in Tweet in G4:
[18] http://doug-sandler-3bnl.squarespace.com/news/2014/12/29/9-actions-to-go-beyond-customer-expectations
[11] -
[8] https://ca.linkedin.com/in/nickkossovan
[4] https://www.mycustomer.com/service/contact-centres/tiago-paiva-ceo-talkdesk-tips-for-buying-a-cloud-contact-centre-platform
[4] https://emdplugins.com/plugins/knowledge-center-wordpress-plugin
[3] https://www.one2call.net/customer-experience-for-dummies-free-download?utm_campaign=Phone
[3] Systems
[3] https://www.forbes.com/sites/gilpress/2019/04/03/7-indicators-of-the-state-of-artificial-intelligence-ai-march-2019/#13802a7e435a
[3] Is
[3] a

Top URLs in Tweet in G5:
[27] https://www.talkdesk.com/why-talkdesk/
[19] https://www.mycustomer.com/content/how-to-deal-with-the-modern-complainer?platform=hootsuite
[12] https://www.mycustomer.com/service/channels/four-reasons-why-2019-could-be-the-year-that-chatbots-grow-up?platform=hootsuite
[11] https://www.mycustomer.com/service/contact-centres/tiago-paiva-ceo-talkdesk-tips-for-buying-a-cloud-contact-centre-platform?platform=hootsuite
[11] https://www.mycustomer.com/service/contact-centres/can-robots-and-ai-help-humans-defeat-bad-customer-service?platform=hootsuite
[10] https://www.mycustomer.com/experience/loyalty/10-customer-experience-kpis-that-provide-better-insight-than-nps?platform=hootsuite
[9] https://www.mycustomer.com/service/management/how-do-you-buy-and-implement-a-chatbot-heres-our-2019-guide?platform=hootsuite
[9] https://www.mycustomer.com/resources/contact-centre-technology-barometer-2019?platform=hootsuite
[8] CX
[8] https://www.mycustomer.com/experience/loyalty/three-stats-that-will-force-you-to-question-your-customer-experience-capability?platform=hootsuite

Top URLs in Tweet in G6:
[7] https://www.cxservice360.com/2019/03/27/7-surprisingly-simple-ways-to-wow-your-customers-2/
[4] https://thedijuliusgroup.com/project/customer-service-revolution/
[3] http://po.st/scms/OrMCe04Lcp0lOFmbYkK_tAjuwdaqX_LdJfbvfwgZcp0l/myfVEQ
[2] https://techsee.me/blog/computer-vision-ai/?utm_content=88650427&utm_medium=social&utm_source=twitter&hss_channel=tw-4922987673
[2] https://techsee.me/blog/computer-vision-ai/?utm_content=88650584&utm_medium=social&utm_source=twitter&hss_channel=tw-4922987673
[2] https://thedijuliusgroup.com/make-your-interview-process-ungameable/
[2] https://thedijuliusgroup.com/brilliant-at-the-basics/
[2] https://www.destinationcrm.com/Articles/Editorial/Magazine-Features/Chat-Is-the-Channel-of-Choice-For-Now-129208.aspx
[2] https://thedijuliusgroup.com/
[2] https://www.forbes.com/sites/micahsolomon/2019/03/29/this-ceos-unlikely-mission-revolutionize-customer-service-in-healthcare-billing/?utm_content=88348618&utm_medium=social&utm_source=twitter&hss_channel=tw-912787863070056448#3c1c0d977df9

Top URLs in Tweet in G7:
[7] https://developer.salesforce.com/docs/atlas.en-us.bot_cookbook.meta/bot_cookbook/bot_cookbook_overview.htm
[5] -
[5] Social
[5] Media
[4] https://www.salesforce.com/blog/2019/04/analysts-future-of-customer-service.html
[3] https://www.infoclutch.com/installed-base/how-to-increase-leads-with-chatbots/?utm_content=bufferefea6&utm_medium=social&utm_source=twitter.com&utm_campaign=buffer
[2] https://www.iadvize.com/en/success-story/rivadouce/?utm_campaign=EN
[2] https://landing.iadvize.com/en/forrester-tei-iadvize-ibbu?utm_campaign=EN
[1] http://r.socialstudio.radian6.com/3bd18fb2-18b7-4e41-84f1-642584526600
[1] http://r.socialstudio.radian6.com/c87eb142-367e-4b08-b27a-b47703893e67

Top URLs in Tweet in G8:
[3] https://www.successcenter.com/nortrhridge/brands/marsha-collier
[2] http://coolebaytools.com
[1] http://www.coolebaytools.com/?utm_source=hootsuite
[1] https://www.successcenter.com/nortrhridge/brands/marsha-collier?utm_source=hootsuite

Top URLs in Tweet in G9:
[3] https://www.i-scoop.eu/digital-transformation/transportation-logistics-supply-chain-management/
[3] https://www.entrepreneur.com/article/326649
[3] https://bigstep.com/blog/five-unexpected-uses-of-big-data
[1] https://www.financialtechnologytoday.com/branches-or-technology-customers-need-both/#.XIYlcop_sco.twitter
[1] https://www.genesys.com/blog/post/4-ways-to-avoid-a-contact-center-migration-disaster?utm_campaign=evso&utm_source=brendandykes&utm_medium=twitter&es_p=9026286
[1] https://www.genesys.com/blog/post/personally-identifiable-data-has-no-place-in-the-world-of-ai?utm_campaign=evso&utm_source=brendandykes&utm_medium=twitter&es_p=8979140
[1] https://www.genesys.com/blog/post/the-path-taken-makes-all-the-difference?utm_campaign=evso&utm_source=brendandykes&utm_medium=twitter&es_p=9026251
[1] https://lnkd.in/dJEK3Fq
[1] https://lnkd.in/dprGKCS
[1] https://lnkd.in/dtA5ptm

Top URLs in Tweet in G10:
[3] https://fonolo.com/blog/2019/03/title-four-tips-for-improving-customer-service-in-a-healthcare/?ls=web_twitter
[2] https://fonolo.com/blog/2019/04/3-proven-ways-to-baby-proof-your-contact-center/
[2] https://fonolo.com/blog/2018/09/call-center-101-the-golden-rules-of-slas-whitepaper/
[2] https://fonolo.com/blog/2018/11/why-you-should-empower-your-customer-service-team/?ls=web_twitter
[2] https://twitter.com/Fonolo/status/1115001053194407941
[2] https://blog.injixo.com/workforce-management/the-secret-to-call-center-budgeting
[2] https://www.business2community.com/customer-experience/5-tips-to-disrupt-your-customer-service-and-beat-the-competition-02182800?utm_content=88462655&utm_medium=social&utm_source=twitter&hss_channel=tw-454096708
[2] https://languageio.com/blog/two-birds-one-stone-how-reduce-contact-center-costs-and-improve-customer-service?utm_content=88790282&utm_medium=social&utm_source=twitter&hss_channel=tw-454096708
[1] https://fonolo.com/blog/2018/02/success-story-how-an-insurance-provider-improved-the-customer-experience-with-call-backs/?ls=web_twitter
[1] https://fonolo.com/blog/2019/01/3-pros-and-cons-of-outsourcing-your-call-center/?ls=web_twitter

Top Domains
Top Domains in Tweet in Entire Graph:
[183] twitter.com
[134] mycustomer.com
[81] hm.com
[67] careerarc.com
[64] genesys.com
[57] forbes.com
[52] okt.to
[43] customerthink.com
[42] lnkd.in
[38] talkdesk.com

Top Domains in Tweet in G1:
[82] twitter.com
[81] hm.com
[9] swarmapp.com
[1] michiganradio.org
[1] art.no
[1] large.nl

Top Domains in Tweet in G2:
[33] icmi.com
[30] twitter.com
[24] forbes.com
[24] customerthink.com
[20] customerservicedaily.com
[15] hyken.com
[13] hotelexecutive.com
[12] supportyourcustomer.com
[11] workingsolutions.com
[11] business2community.com

Top Domains in Tweet in G3:
[23] careerarc.com
[21] marketing-resultant.de
[21] ripl.com
[15] i-scoop.eu
[11] bigstep.com
[8] entrepreneur.com
[7] computerworld.com
[4] financialtechnologytoday.com
[3] hbr.org
[3] francefintech.org

Top Domains in Tweet in G4:
[44] careerarc.com
[43] twitter.com
[28] emdplugins.com
[27] okt.to
[19] squarespace.com
[11] iconohash.com
[9] po.st
[8] lnkd.in
[8] linkedin.com
[7] givainc.com

Top Domains in Tweet in G5:
[123] mycustomer.com
[35] talkdesk.com
[12] smartcustomerservice.com
[9] destinationcrm.com
[5] uctoday.com
[4] purpleplanet.com
[3] curatti.com
[3] westuc.com
[2] beyondphilosophy.com
[1] facebook.com

Top Domains in Tweet in G6:
[34] techsee.me
[13] forbes.com
[10] thedijuliusgroup.com
[9] mattsenkumar.com
[7] cxservice360.com
[6] customerthink.com
[6] po.st
[5] okt.to
[4] comm100.com
[4] helpshift.com

Top Domains in Tweet in G7:
[13] salesforce.com
[4] iadvize.com
[3] radian6.com
[3] infoclutch.com
[1] azazie.com
[1] sfdc.co
[1] goquiq.com
[1] twitter.com
[1] youtube.com
[1] egain.com

Top Domains in Tweet in G8:
[4] successcenter.com
[3] coolebaytools.com

Top Domains in Tweet in G9:
[64] genesys.com
[24] lnkd.in
[3] i-scoop.eu
[3] entrepreneur.com
[3] bigstep.com
[1] financialtechnologytoday.com
[1] acquire.io

Top Domains in Tweet in G10:
[15] fonolo.com
[11] onholdwith.com
[5] twitter.com
[3] languageio.com
[2] injixo.com
[2] business2community.com
[2] tech.co
[2] customerthink.com
[1] forbes.com
[1] nexmo.com

Top Hashtags
Top Hashtags in Tweet in Entire Graph:
[2966] custserv
[915] cx
[428] cctr
[365] customerservice
[348] custexp
[331] ai
[322] customerexperience
[251] contactcenter
[175] callcenter
[141] yourmustread



Top Hashtags in Tweet in G1:
[4] fail
[2] summerclothes
[1] hmxme
[1] yay
[1] help
[1] nothappy
[1] computersaysno
[1] sustainability
[1] falseadvertising
[1] mjinnocent

Top Hashtags in Tweet in G2:
[926] custserv
[201] cx
[106] customerservice
[94] custexp
[72] cctr
[55] customerexperience
[18] hotels
[17] hoteliers
[15] retail
[14] hdiconf

Top Hashtags in Tweet in G3:
[173] custserv
[141] yourmustread
[136] influencerpromotion
[135] topcasestudy
[120] cybersecurity
[106] knowledge
[103] ai
[101] fintech
[98] bigdata
[90] megatrends

Top Hashtags in Tweet in G4:
[431] custserv
[115] custexp
[87] cx
[53] customerexperience
[48] customerservice
[28] wordpress
[28] plugin
[23] ai
[21] nicei19
[19] contactcenter

Top Hashtags in Tweet in G5:
[180] custserv
[113] cx
[99] cctr
[62] custexp
[22] customerservice
[21] crm
[19] chicago
[18] dallas
[5] ux
[5] customerexperience

Top Hashtags in Tweet in G6:
[168] custserv
[93] cx
[68] customerexperience
[43] cctr
[38] customerservice
[35] contactcenter
[33] ai
[22] computervision
[19] artificialintelligence
[19] objectrecognition

Top Hashtags in Tweet in G7:
[42] custserv
[18] cx
[15] bots
[15] automation
[14] service
[13] custexp
[11] ai
[10] customerservice
[8] messaging
[7] aibots

Top Hashtags in Tweet in G8:
[48] custserv
[46] successtrain
[6] thextraordinarionly
[6] hazloe3
[4] techradio
[4] ff
[4] rt
[4] quote
[4] worldhealthday
[3] goldenhearts

Top Hashtags in Tweet in G9:
[101] custserv
[85] ai
[82] machinelearning
[44] cx
[40] iot
[37] security
[37] artificialintelligence
[37] verint
[37] selfservice
[37] digital

Top Hashtags in Tweet in G10:
[39] custserv
[14] onholdwith
[13] customerservice
[9] callcenter
[8] contactcenter
[7] cctr
[7] customerexperience
[5] tech
[4] cs
[4] cx

Top Words
Top Words in Tweet in Entire Graph:
[3841] Words in Sentiment List#1: Positive
[1491] Words in Sentiment List#2: Negative
[6] Words in Sentiment List#3: Angry/Violent
[106610] Non-categorized Words
[111944] Total Words
[2966] #custserv
[1130] customer
[915] #cx
[700] service
[516] hm_custserv

Top Words in Tweet in G1:
[513] hm_custserv
[302] hi
[269] please
[215] je
[211] dm
[168] address
[165] sorry
[140] full
[139] order
[126] m

Top Words in Tweet in G2:
[926] #custserv
[364] customer
[274] service
[213] marshacollier
[201] #cx
[141] gregortbach
[122] alhopper_
[106] #customerservice
[102] gallifreyan
[94] #custexp

Top Words in Tweet in G3:
[361] influencerprom1
[335] fujio0606
[280] sprague_paul
[280] kugey
[269] tripletsfan19
[233] wanderingstarz1
[217] cynthia_lardner
[196] srinualme
[190] tom__coleman
[177] _jrwitt

Top Words in Tweet in G4:
[431] #custserv
[167] customer
[115] #custexp
[97] gt
[95] service
[87] #cx
[70] job
[57] s
[53] #customerexperience
[53] associate

Top Words in Tweet in G5:
[180] #custserv
[159] talkdesk
[113] #cx
[99] #cctr
[62] #custexp
[55] customer
[53] service
[48] leaders
[46] help
[39] join

Top Words in Tweet in G6:
[168] #custserv
[93] #cx
[77] customer
[68] #customerexperience
[43] #cctr
[38] #customerservice
[35] #contactcenter
[33] #ai
[27] here
[25] experience

Top Words in Tweet in G7:
[42] #custserv
[20] servicecloud
[20] out
[20] see
[20] customer
[19] agents
[18] einstein
[18] #cx
[15] #bots
[15] #automation

Top Words in Tweet in G8:
[48] #custserv
[47] influencer
[46] #successtrain
[45] marshacollier
[44] 1
[43] meet
[43] author
[43] 48
[43] books
[43] million

Top Words in Tweet in G9:
[101] #custserv
[86] customer
[86] learn
[85] #ai
[83] genesys
[82] #machinelearning
[67] read
[64] blog
[51] business
[44] #cx

Top Words in Tweet in G10:
[39] #custserv
[19] people
[16] fonolo
[14] #onholdwith
[13] #customerservice
[13] customer
[11] center
[11] service
[11] frustrated
[11] more

Top Word Pairs
Top Word Pairs in Tweet in Entire Graph:
[474] customer,service
[310] #cx,#custserv
[202] #custserv,#custexp
[190] #custserv,#cx
[190] tripletsfan19,cynthia_lardner
[189] customer,experience
[184] cynthia_lardner,tom__coleman
[152] wanderingstarz1,kugey
[140] isamuuran1316,srinualme
[140] srinualme,wanderingstarz1

Top Word Pairs in Tweet in G1:
[110] full,name
[94] h,m
[94] sorry,hear
[82] dm,full
[67] please,dm
[66] hm_custserv,hi
[56] name,email
[46] email,address
[38] please,send
[37] home,address

Top Word Pairs in Tweet in G2:
[207] customer,service
[74] #custserv,#custexp
[67] #custserv,#cx
[40] customer,experience
[38] #cx,#custserv
[37] #cctr,#custserv
[34] #customerservice,#custserv
[33] immarkbernhardt,royatkinson
[33] gallifreyan,stephaniethum
[29] #custserv,customer

Top Word Pairs in Tweet in G3:
[190] tripletsfan19,cynthia_lardner
[184] cynthia_lardner,tom__coleman
[152] wanderingstarz1,kugey
[140] isamuuran1316,srinualme
[140] srinualme,wanderingstarz1
[132] mitadance,ninscrystal
[120] #topcasestudy,#cybersecurity
[118] sprague_paul,isamuuran1316
[118] influencerprom1,fujio0606
[118] _jrwitt,tripletsfan19

Top Word Pairs in Tweet in G4:
[81] #custserv,#custexp
[61] customer,service
[43] link,bio
[37] #cx,#custserv
[34] click,link
[32] leon,s
[30] #custserv,#cx
[28] gt,gt
[28] knowledge,center
[28] center,enterprise

Top Word Pairs in Tweet in G5:
[61] #custserv,#cctr
[40] #custexp,#cx
[39] talkdesk,#cx
[39] #cx,tour
[39] hear,industry
[38] industry,thought
[38] thought,leaders
[38] leaders,learn
[37] join,talkdesk
[36] free,event

Top Word Pairs in Tweet in G6:
[36] #cctr,#custserv
[31] #contactcenter,#customerexperience
[22] #cx,#custserv
[21] customer,experience
[21] computer,vision
[21] customer,service
[20] #custserv,#cx
[20] #computervision,#ai
[20] #custserv,#contactcenter
[19] #ai,#artificialintelligence

Top Word Pairs in Tweet in G7:
[15] check,out
[14] empowered,#service
[14] #service,agents
[14] agents,#bots
[14] #bots,#automation
[14] #automation,rise
[14] rise,check
[14] out,analyst
[14] analyst,predictions
[14] predictions,see

Top Word Pairs in Tweet in G8:
[43] #successtrain,meet
[43] meet,marshacollier
[43] marshacollier,author
[43] author,48
[43] 48,books
[43] books,1
[43] 1,million
[43] million,sold
[43] sold,forbes
[43] forbes,top

Top Word Pairs in Tweet in G9:
[64] read,genesys
[64] genesys,blog
[64] blog,#custserv
[45] #ai,#machinelearning
[43] customer,service
[42] learn,#ai
[42] #machinelearning,predict
[42] predict,best
[42] best,customer
[42] service,representative

Top Word Pairs in Tweet in G10:
[11] customer,service
[11] frustrated,people
[11] people,#onholdwith
[11] more,#custserv
[10] others,more
[9] call,center
[8] southwestair,flying
[8] flying,airline
[8] airline,until
[8] until,treat

Top Replied-To
Top Replied-To in Entire Graph:
@hm_custserv
@marshacollier
@gregortbach
@gallifreyan
@alhopper_
@ideakid88
@billquiseng
@nancyjami
@immarkbernhardt
@buckwild__

Top Replied-To in G1:
@hm_custserv
@buckwild__
@mirzairfan76
@stephbezzano
@d1altones
@miceliaj
@naomilynch
@gedankengewirr
@shuthefrontdior
@volleybreak

Top Replied-To in G2:
@marshacollier
@gregortbach
@gallifreyan
@alhopper_
@ideakid88
@billquiseng
@nancyjami
@immarkbernhardt
@dave_dyson
@alaricaloor

Top Replied-To in G3:
@fujio0606
@sprague_paul
@marshacollier
@isamuuran1316
@365surmarius
@mikequindazzi
@easy_branches
@topcybernews
@itakethelead
@tripletsfan19

Top Replied-To in G5:
@uplandsoftware
@zappix
@ringcentral
@genesys
@talkdesk
@mitel
@telenetwork
@empirix
@madcapsoftware
@evolveip

Top Replied-To in G6:
@ericamarois

Top Replied-To in G7:
@tiffani_bova

Top Replied-To in G8:
@dez_blanchfield
@amandaray02

Top Replied-To in G9:
@owtdoorguy

Top Replied-To in G10:
@southwestair

Top Mentioned
Top Mentioned in Entire Graph:
@influencerprom1
@fujio0606
@kugey
@marshacollier
@sprague_paul
@tripletsfan19
@wanderingstarz1
@cynthia_lardner
@srinualme
@tom__coleman

Top Mentioned in G1:
@hm_custserv
@hm
@hmunitedkingdom
@ups
@hermesde
@upshelp
@hmfrance
@wheikoop
@haniigamboa2
@_grammar_

Top Mentioned in G2:
@marshacollier
@gregortbach
@alhopper_
@immarkbernhardt
@gallifreyan
@royatkinson
@billquiseng
@toister
@stephaniethum
@hyken

Top Mentioned in G3:
@influencerprom1
@fujio0606
@kugey
@sprague_paul
@tripletsfan19
@wanderingstarz1
@cynthia_lardner
@srinualme
@tom__coleman
@_jrwitt

Top Mentioned in G4:
@ariegoldshlager
@melkettle
@crespopao
@ladyjaney75
@petershankman
@oxana_zeitler
@stevenfather
@sotaconsulting

Top Mentioned in G5:
@talkdesk
@mycustomer
@complainingcow
@rewgolding
@stevenvbe
@gerrybuk
@ttpaiva
@pvkannan
@martinhw
@carolynblunt

Top Mentioned in G6:
@forbes
@mattsenkumar
@johndijulius
@service360blog
@kayejchapman
@helpshift
@customerthink
@telusint
@cxaccelerator
@b2community

Top Mentioned in G7:
@servicecloud
@drnatalie
@tiffani_bova
@forrester
@salesforce
@gucci
@kateleggett
@tamaramccleary
@mikequindazzi
@rebeccawetteman

Top Mentioned in G8:
@marshacollier
@_successcenter_
@netventures
@hazloe3
@kashthefuturist
@nexwebsites
@jolaburnett
@amandaray02
@enricomolinari
@twitter

Top Mentioned in G9:
@genesys
@richrizzuti
@crohrmangenesys
@bram_at_genesys
@meyerdigital
@lsgilb
@nirav_88
@nromanillos
@coryshields
@thecuriousluke

Top Mentioned in G10:
@fonolo
@southwestair
@blakesleejen
@billquiseng
@languageio
@onholdwith
@injixo
@amazon
@genes_recoded
@customerthink

Top Tweeters
Top Tweeters in Entire Graph:
@americanair
@marshawright
@easy_branches
@btcare
@jojokejohn
@paoloigna1
@sectest9
@asos_heretohelp
@celebrainltd
@nosqldigest

Top Tweeters in G1:
@asos_heretohelp
@upshelp
@itsladycee
@drsuedvm
@_grammar_
@asos
@michfoshizzle
@hermesparcels
@hermesde
@laureattta

Top Tweeters in G2:
@americanair
@walmart
@mcdonalds
@marshacollier
@njdoc
@terrinakamura
@shicooks
@diapermakeovers
@felixnater
@onang_pribadi

Top Tweeters in G3:
@easy_branches
@jojokejohn
@paoloigna1
@sectest9
@nosqldigest
@evankirstel
@brettcateley
@lorimoreno
@jilliemary
@ginestarros

Top Tweeters in G4:
@pandoraskids
@calliopeco
@joshuadowidat
@olmktgpro
@melkettle
@maxgattoni
@wensmith00999
@aremorch
@cjfarber
@dogetalist

Top Tweeters in G5:
@janlgordon
@roshaundadgreen
@google
@jennykreeve
@feardept
@mazzy0108
@govern
@colinshaw_cx
@complainingcow
@paolofabrizio71

Top Tweeters in G6:
@united
@inc
@forbes
@b2community
@belleepoquec
@zuzudotai
@cmswire
@nikkbishopsmit
@jayeshmthakur
@industryai

Top Tweeters in G7:
@grattonboy
@grattongirl
@tamaramccleary
@iangertler
@ronald_vanloon
@haroldsinnott
@salesforce
@alanlepo
@dhinchcliffe
@drnatalie

Top Tweeters in G8:
@marshawright
@tim_fargo
@rockchristopher
@rockybalboahp
@ltd_to_two
@miraclegrids
@jeanettejoy
@dez_blanchfield
@patgrant7777
@mquigley1963

Top Tweeters in G9:
@gamergeeknews
@nancyrubin
@charlieisaacs
@angelinux3000
@manifattura40
@machine_ml
@thomashilbig2
@thecuriousluke
@iottogether
@blacksugar75

Top Tweeters in G10:
@btcare
@southwestair
@bofa_help
@royalmail
@vodafoneuk
@talktalkcare
@wholefoods
@directvservice
@thelaastjedi
@thetechnologytm