The graph represents a network of 2,488 Twitter users whose tweets in the requested range contained "custserv", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Monday, 15 April 2019 at 13:49 UTC.
The requested start date was Sunday, 14 April 2019 at 00:01 UTC and the maximum number of days (going backward) was 14.
The maximum number of tweets collected was 5,000.
The tweets in the network were tweeted over the 10-day, 22-hour, 2-minute period from Wednesday, 03 April 2019 at 01:58 UTC to Sunday, 14 April 2019 at 00:00 UTC.
Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.
There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".
The graph is directed.
The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Author Description
Vertices : 2488
Unique Edges : 3377
Edges With Duplicates : 8093
Total Edges : 11470
Number of Edge Types : 3
Mentions : 8589
Tweet : 1363
Replies to : 1518
Self-Loops : 1363
Reciprocated Vertex Pair Ratio : 0.130100688924218
Reciprocated Edge Ratio : 0.230246189917937
Connected Components : 326
Single-Vertex Connected Components : 187
Maximum Vertices in a Connected Component : 1192
Maximum Edges in a Connected Component : 9049
Maximum Geodesic Distance (Diameter) : 13
Average Geodesic Distance : 4.24121
Graph Density : 0.000689275551194184
Modularity : 0.310742
NodeXL Version : 1.0.1.410
Top Domains
Top Word Pairs in Tweet in Entire Graph:
[474] customer,service [310] #cx,#custserv [202] #custserv,#custexp [190] #custserv,#cx [190] tripletsfan19,cynthia_lardner [189] customer,experience [184] cynthia_lardner,tom__coleman [152] wanderingstarz1,kugey [140] isamuuran1316,srinualme [140] srinualme,wanderingstarz1 Top Word Pairs in Tweet in G1:
[110] full,name [94] h,m [94] sorry,hear [82] dm,full [67] please,dm [66] hm_custserv,hi [56] name,email [46] email,address [38] please,send [37] home,address Top Word Pairs in Tweet in G2:
[207] customer,service [74] #custserv,#custexp [67] #custserv,#cx [40] customer,experience [38] #cx,#custserv [37] #cctr,#custserv [34] #customerservice,#custserv [33] immarkbernhardt,royatkinson [33] gallifreyan,stephaniethum [29] #custserv,customer Top Word Pairs in Tweet in G3:
[190] tripletsfan19,cynthia_lardner [184] cynthia_lardner,tom__coleman [152] wanderingstarz1,kugey [140] isamuuran1316,srinualme [140] srinualme,wanderingstarz1 [132] mitadance,ninscrystal [120] #topcasestudy,#cybersecurity [118] sprague_paul,isamuuran1316 [118] influencerprom1,fujio0606 [118] _jrwitt,tripletsfan19 Top Word Pairs in Tweet in G4:
[81] #custserv,#custexp [61] customer,service [43] link,bio [37] #cx,#custserv [34] click,link [32] leon,s [30] #custserv,#cx [28] gt,gt [28] knowledge,center [28] center,enterprise Top Word Pairs in Tweet in G5:
[61] #custserv,#cctr [40] #custexp,#cx [39] talkdesk,#cx [39] #cx,tour [39] hear,industry [38] industry,thought [38] thought,leaders [38] leaders,learn [37] join,talkdesk [36] free,event Top Word Pairs in Tweet in G6:
[36] #cctr,#custserv [31] #contactcenter,#customerexperience [22] #cx,#custserv [21] customer,experience [21] computer,vision [21] customer,service [20] #custserv,#cx [20] #computervision,#ai [20] #custserv,#contactcenter [19] #ai,#artificialintelligence Top Word Pairs in Tweet in G7:
[15] check,out [14] empowered,#service [14] #service,agents [14] agents,#bots [14] #bots,#automation [14] #automation,rise [14] rise,check [14] out,analyst [14] analyst,predictions [14] predictions,see Top Word Pairs in Tweet in G8:
[43] #successtrain,meet [43] meet,marshacollier [43] marshacollier,author [43] author,48 [43] 48,books [43] books,1 [43] 1,million [43] million,sold [43] sold,forbes [43] forbes,top Top Word Pairs in Tweet in G9:
[64] read,genesys [64] genesys,blog [64] blog,#custserv [45] #ai,#machinelearning [43] customer,service [42] learn,#ai [42] #machinelearning,predict [42] predict,best [42] best,customer [42] service,representative Top Word Pairs in Tweet in G10:
[11] customer,service [11] frustrated,people [11] people,#onholdwith [11] more,#custserv [10] others,more [9] call,center [8] southwestair,flying [8] flying,airline [8] airline,until [8] until,treat Top Replied-To in Entire Graph:
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Top Mentioned in Entire Graph:
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Top Tweeters in Entire Graph:
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