The graph represents a network of 1,692 Twitter users whose tweets in the requested range contained "custserv", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Monday, 17 May 2021 at 02:35 UTC.
The requested start date was Sunday, 16 May 2021 at 00:01 UTC and the maximum number of days (going backward) was 14.
The maximum number of tweets collected was 7,500.
The tweets in the network were tweeted over the 13-day, 7-hour, 23-minute period from Sunday, 02 May 2021 at 00:15 UTC to Saturday, 15 May 2021 at 07:39 UTC.
Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.
There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".
The graph is directed.
The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Author Description
Vertices : 1692
Unique Edges : 2433
Edges With Duplicates : 5455
Total Edges : 7888
Number of Edge Types : 5
Retweet : 1234
MentionsInRetweet : 3090
Replies to : 1530
Mentions : 1480
Tweet : 554
Self-Loops : 627
Reciprocated Vertex Pair Ratio : 0.132147395171537
Reciprocated Edge Ratio : 0.2334455667789
Connected Components : 125
Single-Vertex Connected Components : 70
Maximum Vertices in a Connected Component : 1420
Maximum Edges in a Connected Component : 7369
Maximum Geodesic Distance (Diameter) : 11
Average Geodesic Distance : 3.564242
Graph Density : 0.00124564339368622
Modularity : 0.336182
NodeXL Version : 1.0.1.445
Data Import : The graph represents a network of 1,692 Twitter users whose tweets in the requested range contained "custserv", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Monday, 17 May 2021 at 02:35 UTC.
The requested start date was Sunday, 16 May 2021 at 00:01 UTC and the maximum number of days (going backward) was 14.
The maximum number of tweets collected was 7,500.
The tweets in the network were tweeted over the 13-day, 7-hour, 23-minute period from Sunday, 02 May 2021 at 00:15 UTC to Saturday, 15 May 2021 at 07:39 UTC.
Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.
There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".
Layout Algorithm : The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Graph Source : GraphServerTwitterSearch
Graph Term : custserv
Groups : The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
Edge Color : Edge Weight
Edge Width : Edge Weight
Edge Alpha : Edge Weight
Vertex Radius : Betweenness Centrality
Top Domains
Top Word Pairs in Tweet in Entire Graph:
[377] #yourplatformwiththeheart,#promoedutech [320] #promoedutech,#influencerpromotion [293] #ai,#iot [283] #iot,#tech [266] customer,service [259] #influencerpromotion,#ai [233] #tech,#fintech [192] #cx,#custserv [150] #retail,#custserv [148] #customerexperience,#retail Top Word Pairs in Tweet in G1:
[132] full,name [105] name,email [91] please,dm [91] order,number [63] sorry,hear [62] dm,full [62] hm_custserv,hi [61] chat,soon [51] send,dm [47] email,address Top Word Pairs in Tweet in G2:
[344] #yourplatformwiththeheart,#promoedutech [284] #promoedutech,#influencerpromotion [262] #ai,#iot [255] #iot,#tech [232] #influencerpromotion,#ai [209] #tech,#fintech [98] #fintech,#megatrends [88] customer,service [84] #yourmustread,#influencerpromotion [74] contact,#yourplatformwiththeheart Top Word Pairs in Tweet in G3:
[30] customer,service [24] driving,#business [24] #business,value [23] #artificialintelligence,technologies [23] technologies,driving [23] value,info [23] info,globaliqx [23] globaliqx,covers [23] covers,many [23] many,life Top Word Pairs in Tweet in G4:
[20] #cx,#custserv [16] #custserv,#cx [15] dick,bucci [13] taxpayers,customers [13] verint,guest [13] guest,blog [13] blog,dick [13] bucci,explains [12] customer,experience [11] explains,taxpayers Top Word Pairs in Tweet in G5:
[23] #custserv,#customerservice [20] #crm,#cctr [19] #cctr,#contactcenter [18] #contactcenter,#custserv [18] #customerservice,#cx [17] #custserv,#custexp [14] contact,center [13] #custexp,#cx [8] genesys,#custserv [7] latest,article Top Word Pairs in Tweet in G6:
[30] customer,service [15] #custserv,#customerexperience [13] #custserv,#cx [12] #customerservice,#training [12] #training,#custserv [12] #customerexperience,#callcenter [12] #callcenter,#businesssuccess [12] #businesssuccess,#communication [12] #communication,#trainingprogram [12] #trainingprogram,#elearning Top Word Pairs in Tweet in G7:
[71] #cx,#custserv [33] customer,service [31] #custexp,#cx [16] service,transformation [16] transformation,vital [16] vital,virgin [16] virgin,experience [16] experience,days' [16] days',survival [14] #custserv,#cx Top Word Pairs in Tweet in G8:
[31] #cx,#custserv [16] #custexp,#cx [16] #data,#datamigration [16] #datamigration,#helpdesk [15] #custserv,#data [14] #marketing,#sales [11] #customerservice,#customersupport [10] #ai,#machinelearning [10] #online,panel [10] panel,discussion Top Word Pairs in Tweet in G9:
[149] #retail,#custserv [148] #customerexperience,#retail [115] top,rating [114] rating,#customerexperience [37] feedback,#customerexperience [9] nsw,top [8] vic,top [5] nsw,feedback [4] congrats,karen [4] park,top Top Word Pairs in Tweet in G10:
[18] customer,service [12] leading,morale [10] global,#peopleskillschat [10] #peopleskillschat,host [10] host,katenasser [10] sun,10am [10] explore,diverse [9] people,skills [8] diverse,topics [7] #custserv,#customerservice Top Replied-To in Entire Graph:
Top Replied-To in G1:
Top Replied-To in G2:
Top Replied-To in G4:
Top Replied-To in G5:
Top Replied-To in G10:
Top Mentioned in Entire Graph:
Top Mentioned in G1:
Top Mentioned in G2:
Top Mentioned in G3:
Top Mentioned in G4:
Top Mentioned in G5:
Top Mentioned in G6:
Top Mentioned in G7:
Top Mentioned in G8:
Top Mentioned in G9:
Top Mentioned in G10:
Top Tweeters in Entire Graph:
Top Tweeters in G1:
Top Tweeters in G2:
Top Tweeters in G3:
Top Tweeters in G4:
Top Tweeters in G5:
Top Tweeters in G6:
Top Tweeters in G7:
Top Tweeters in G8:
Top Tweeters in G9:
Top Tweeters in G10: