#cx, Twitter, 7/5/2020 1:39:33 AM, 230230


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#cx_2020-07-04_17-33-00.xlsx
#cx_2020-07-04_17-33-00.xlsx
From:
NodeXLExcelAutomator
Uploaded on:
July 05, 2020
Short Description:
#cx via NodeXL https://bit.ly/3eZNewV
@enricomolinari
@forbes
@softclouds
@stephaniethum
@kirkdborne
@forrester
@hyken
@annettefranz
@ume_kyd
@psb_dc

Top hashtags:
#cx
#customerexperience
#ai
#marketing
#innovation
#ux
#fintech
#iot
#digitaltransformation
#data

Description:
Description
The graph represents a network of 3,808 Twitter users whose tweets in the requested range contained "#cx", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 05 July 2020 at 00:34 UTC.

The requested start date was Sunday, 05 July 2020 at 00:01 UTC and the maximum number of days (going backward) was 14.

The maximum number of tweets collected was 5,000.

The tweets in the network were tweeted over the 3-day, 2-hour, 41-minute period from Tuesday, 30 June 2020 at 13:29 UTC to Friday, 03 July 2020 at 16:10 UTC.

Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.

There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".

The graph is directed.

The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.

The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.


Author Description


Overall Graph Metrics
Vertices : 3808
Unique Edges : 4287
Edges With Duplicates : 6758
Total Edges : 11045
Number of Edge Types : 5
Mentions : 3078
Tweet : 1644
Retweet : 2271
MentionsInRetweet : 3984
Replies to : 68
Self-Loops : 1817
Reciprocated Vertex Pair Ratio : 0.0493058027767889
Reciprocated Edge Ratio : 0.0939779474130619
Connected Components : 846
Single-Vertex Connected Components : 506
Maximum Vertices in a Connected Component : 2199
Maximum Edges in a Connected Component : 8451
Maximum Geodesic Distance (Diameter) : 18
Average Geodesic Distance : 5.138749
Graph Density : 0.000406634284919642
Modularity : 0.467396
NodeXL Version : 1.0.1.437
Data Import : The graph represents a network of 3,808 Twitter users whose tweets in the requested range contained "#cx", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 05 July 2020 at 00:34 UTC.

The requested start date was Sunday, 05 July 2020 at 00:01 UTC and the maximum number of days (going backward) was 14.

The maximum number of tweets collected was 5,000.

The tweets in the network were tweeted over the 3-day, 2-hour, 41-minute period from Tuesday, 30 June 2020 at 13:29 UTC to Friday, 03 July 2020 at 16:10 UTC.

Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.

There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".

Layout Algorithm : The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Graph Source : GraphServerTwitterSearch
Graph Term : #cx
Groups : The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
Edge Color : Edge Weight
Edge Width : Edge Weight
Edge Alpha : Edge Weight
Vertex Radius : Betweenness Centrality

Top Influencers: Top 10 Vertices, Ranked by Betweenness Centrality
Top URLs
Top URLs in Tweet in Entire Graph:
[25] https://s2.radio.co/s532f0345f/listen
[23] -
[21] http://cx-emotion.com
[20] https://beyondphilosophy.com/blog/
[17] http://CX-Emotion.com
[15] https://www.engati.com/cx-community
[13] https://stories.relx.com/innovations1/index.html
[13] https://news.chastin.com/le-cx-ameliore-par-lia-lagilite-pour-un-avenir-incertain/
[12] https://www.ecommercetimes.com/story/B2C-Marketers-Grapple-With-Personalization-Tactics-86728.html
[11] http://www.iotcentral.io/blog/user-experience-ux-is-at-the-heart-of-digital-transformation

Top URLs in Tweet in G1:
[25] https://s2.radio.co/s532f0345f/listen
[7] https://www.cmswire.com/customer-experience/how-do-you-maintain-customer-experience-on-a-shrinking-budget/
[5] https://www.salesforce.com/blog/2020/06/customer-360-guides-digitize-business-model#digital
[5] https://www.salesforce.com/blog/2020/06/low-code-apps-development-covid19#digital
[5] http://tweetedtimes.com/v/8731
[4] https://www.pipelinepub.com/229
[4] https://www.cmswire.com/customer-experience/how-machine-learning-improves-customer-experience-and-increases-revenue/
[3] https://www.salesforce.com/blog/2020/07/smb-essentials-advisor-program#digital
[3] https://www.salesforce.com/blog/2020/07/kohler-ann-sacks-reopen-safely#digital
[3] https://www.salesforce.com/blog/2020/07/admin-developers-support-users-remotely#digital

Top URLs in Tweet in G2:
[18] https://beyondphilosophy.com/blog/
[13] https://www.engati.com/cx-community
[8] https://katenasser.com/customer-cues-adapt-these-customer-needs-experience/#
[7] https://www.mycustomer.com/marketing/technology/how-can-we-make-personalisation-work-in-a-privacy-conscious-world?platform=hootsuite
[6] https://katenasser.com/customer-cues-adapt-these-customer-needs-experience/#.XviAFrKMHhI.twitter
[6] http://customerservicedaily.com
[5] https://martechseries.com/mobile/mobile-marketing/e-commerce-and-mobile-commerce/creating-best-e-commerce-customer-experience-design/?utm_content=133583102&utm_medium=social&utm_source=twitter&hss_channel=tw-38306887
[5] https://www.mycustomer.com/customer-experience/engagement/how-three-brands-improved-cx-during-covid-19-by-improving-employee?platform=hootsuite
[5] https://www.callcentrehelper.com/balance-business-agent-customer-planner-159763.htm
[4] https://medium.com/@SoftClouds/covid19-the-force-that-triggered-cx-digital-transformation-412f25116644?utm_content=133588117&utm_medium=social&utm_source=twitter&hss_channel=tw-38306887

Top URLs in Tweet in G3:
[6] https://thekeenfolks.com/bridge-the-digital-gap/
[4] https://medium.com/@SoftClouds/4-crm-trends-for-2019-and-beyond-d6a1e559a8d?utm_content=133321773&utm_medium=social&utm_source=twitter&hss_channel=tw-4337144594
[4] https://www.visualcapitalist.com/how-google-tracks-you/
[3] https://www.everestgrp.com/2019-01-application-support-services-fee-drivers-market-insights-48812.html/
[3] https://www.apty.io/ebook/digital-transformation-tips?utm_campaign=DT%20-%20Ebook&utm_content=133193428&utm_medium=social&utm_source=twitter&hss_channel=tw-927788141892706304
[3] http://www.iotcentral.io/blog/user-experience-ux-is-at-the-heart-of-digital-transformation
[3] https://www.mckinsey.com/industries/technology-media-and-telecommunications/our-insights/the-next-software-disruption-how-vendors-must-adapt-to-a-new-era
[3] https://www.forbes.com/sites/heikkivaananen/2020/07/01/the-future-of-retail-isnt-physical-vs-online-its-omnichannel/
[3] https://www.youtube.com/watch?v=btKo_TXZIGI&feature=youtu.be

[3] https://stories.relx.com/innovations1/index.html

Top URLs in Tweet in G4:
[6] https://www.weforum.org/agenda/2020/06/8-technology-entrepreneurs-fighting-covid-19
[4] http://whatsnext.tiffanibova.com/?edition_id=7ba4f370-bc1e-11ea-b007-002590a5ba2d
[3] https://news.chastin.com/le-cx-ameliore-par-lia-lagilite-pour-un-avenir-incertain/
[2] https://blog.userlane.com/can-onboard-new-users-chatbots/
[1] https://www.bcg.com/publications/2020/how-deep-tech-can-shape-post-covid-reality.aspx?linkId=91275062
[1] https://www.pymnts.com/news/investment-tracker/2020/singapore-temasek-to-invest-100m-in-zomato/
[1] https://www.bcg.com/publications/2020/how-deep-tech-can-shape-post-covid-reality.aspx?linkId=91275378&redir=true&utm_content=buffer787d5&utm_medium=social&utm_source=twitter.com&utm_campaign=buffer
[1] https://www.pymnts.com/news/payments-innovation/2020/tokenization-getting-360-degree-view-into-consumer-spending/
[1] http://whatsnext.tiffanibova.com/?edition_id=a6c13a90-bce7-11ea-b007-002590a5ba2d
[1] http://whatsnext.tiffanibova.com/?edition_id=bc5fe520-baf0-11ea-9a6a-002590a5ba2d

Top URLs in Tweet in G5:
[4] https://www.the-future-of-commerce.com/2020/06/29/b2b-influencer-marketing/
[4] https://twitter.com/SAP_CX/status/1278059546951417857
[3] https://twitter.com/i/moments/1276910253771296768
[3] https://www.bizcommunity.com/Article/196/168/205733.html
[2] https://www.cxpa.org/earn-your-ccxp/ccxp-directory
[2] https://theblog.adobe.com/how-retailers-can-build-relationships-with-customers-from-a-distance/
[2] https://cx-journey.com/2020/05/proactive-or-reactive-cx-cx-strategy-and-skills-then-vs-now.html
[2] https://twitter.com/practicalcx/status/1277297014800334848
[2] https://hiverhq.com/blog/customer-experience-leaders-covid-19
[2] https://www.webpixelkonsum.de/was-bedeutet-customer-journey/

Top URLs in Tweet in G6:
[6] https://www.forbes.com/sites/danielnewman/2020/06/29/what-it-leaders-need-to-know-about-cdp-adoption/#20dd88c1542e
[5] https://searchcustomerexperience.techtarget.com/tip/7-key-customer-experience-metrics-to-measure
[4] https://blogs.sas.com/content/sgf/2020/06/29/improve-recommendation-engines/
[3] https://www.mckinsey.com/industries/technology-media-and-telecommunications/our-insights/the-next-software-disruption-how-vendors-must-adapt-to-a-new-era
[3] https://blog.wishpond.com/post/115675437983/hyper-personalization-customer-experience
[2] https://www.treasuredata.com/resources/sharp-turns-ahead/?utm_source=twitter&utm_medium=social&utm_campaign=2020.07-resources&utm_content=&utm_term=
[2] https://www.retaildive.com/news/nike-plans-up-to-200-small-format-stores-despite-38-revenue-drop/580635/
[2] https://www.martechadvisor.com/articles/customer-experience-2/3-step-identity-strategy-for-hyperpersonalization/
[2] https://www.business2community.com/brandviews/zendesk/6-tips-for-building-an-effective-customer-focus-strategy-02288196
[2] https://www.forbes.com/sites/forbesagencycouncil/2020/06/08/the-future-of-messaging-how-to-break-through-the-noise-on-mobile/#679b26841226

Top URLs in Tweet in G7:
[10] https://stories.relx.com/innovations1/index.html
[8] http://www.iotcentral.io/blog/user-experience-ux-is-at-the-heart-of-digital-transformation
[7] https://www.sap.com/brazil/documents/2020/06/ce772c7e-a07d-0010-87a3-c30de2ffd8ff.html?campaigncode=CRM-XL20-STL-INPSANO
[6] https://cx-journey.com/2020/05/inform-your-cx-strategy-with-journey-maps.html
[6] https://www.sas.com/en_us/whitepapers/hbr-next-analytics-age-machine-learning-108855.html?utm_source=sasir&utm_medium=referral&utm_campaign=datascience
[3] https://cx-journey.com/2020/07/in-business-they-are-all-uncertain-times.html
[3] https://karlsmith.work/blog/kyc-private-banking-iwatch-next-action-application/?utm_source=twitter&utm_medium=work&utm_campaign=KarlSmith
[3] https://karlsmith.work/blog/fashion-retail-move-to-ecommerce/?utm_source=twitter&utm_medium=work&utm_campaign=KarlSmith
[3] https://karlsmith.work/blog/credit-card-system-for-governments-and-global-corporations/?utm_source=twitter&utm_medium=work&utm_campaign=KarlSmith
[3] https://www.shutterstock.com/blog/guide-to-perfect-online-customer-experience

Top URLs in Tweet in G8:
[12] https://www.ecommercetimes.com/story/B2C-Marketers-Grapple-With-Personalization-Tactics-86728.html
[10] https://www.constellationr.com/research/seven-guidelines-customer-data-integration
[2] https://blogs.oracle.com/cx/3-ways-that-subscription-management-impacts-cfos
[2] https://www.linkedin.com/pulse/takes-ecosystem-stephen-fioretti/
[2] https://www.cioreview.com/news/can-knowledge-management-help-companies-become-customercentric-nid-31493-cid-18.html
[2] https://mindtouch.com/infographics/assessing-the-roi-of-knowledge-management-contact-center?utm_source=tw&utm_medium=social&utm_content=infographic
[2] https://www.genesys.com/webinars/how-to-launch-self-service-knowledge-fast
[1] https://twitter.com/thekeenfolks/status/1278719341245149184
[1] https://thekeenfolks.com/bridge-the-digital-gap/
[1] https://twitter.com/rwang0/status/1277629400171687936

Top URLs in Tweet in G9:
[8] https://www.kmworld.com/Webinars/nice/14jul2020/soc
[3] https://thefinancialbrand.com/97336/financial-institutions-digital-cx-agile-test-and-learn/?smedia-twt-ambsu
[2] https://thefinancialbrand.com/97649/covid-19-customer-experience-cx-bank-credit-union-trend-data-analytics-artificial-intelligence/?linkId=100000013317573
[2] https://thefinancialbrand.com/97649/covid-19-customer-experience-cx-bank-credit-union-trend-data-analytics-artificial-intelligence/?smedia-twt-ambsu
[2] https://customerthink.com/what-is-customer-journey-management/
[2] https://4as.zoom.us/webinar/register/WN_mPE8mPrdR1aBe1Jqgja0sg
[1] https://www.linkedin.com/posts/elena-sivekova_choicify-styling-men-activity-6683723432200290305-I7FF/
[1] https://www.netcentric.biz/insights/2020/06/invest-in-customer-experience-analytics.html?utm_source=twitter&utm_medium=social_nonpaid&utm_campaign=20_insights&utm_content=link_post
[1] https://okt.to/mEIMJW
[1] https://okt.to/nTO495

Top URLs in Tweet in G10:
[4] https://ir.vonage.com/news-releases/news-release-details/vonage-partners-redox-power-health-record-interoperability?CMP=SOC-ORG-VONAGE-TW-NATIVE-APIS-HEALTHCARE&linkId=92362977
[2] https://nemertes.com/transforming-the-agent-experience/
[2] https://www.uctoday.com/contact-centre/ccaas/serenova-announces-new-fuze-partnership/
[2] https://www.nojitter.com/contact-center-customer-experience/5-trends-poised-change-contact-center
[2] https://okt.to/YnmZQV
[1] https://www.enghouseinteractive.com/microsoft-teams-collaboration/?utm_source=twitter&utm_medium=organic&utm_campaign=nemerteswebinar&utm_content=grph2#webinar
[1] https://www.forbes.com/sites/shephyken/2020/06/21/putting-hassle-and-friction-into-customer-service/#2c17999d67d4
[1] https://www.brighttalk.com/webcast/16085/414811?utm_source=NemertesResearch&utm_medium=twitter&utm_campaign=7011E000001FqX8QAK
[1] https://www.serenova.com/request-a-demo/?utm_campaign=initiative&utm_content=1587675335&utm_medium=social-organic&utm_source=twitter
[1] https://www.serenova.com/wp-content/uploads/2020/03/ProScheduler_Serenova_V4.pdf?utm_campaign=initiative&utm_content=1592956923&utm_medium=social-organic&utm_source=twitter

Top Domains
Top Domains in Tweet in Entire Graph:
[150] linkedin.com
[149] twitter.com
[114] okt.to
[82] forbes.com
[74] dy.si
[62] beyondphilosophy.com
[58] mycustomer.com
[44] cmswire.com
[40] cx-emotion.com
[38] youtube.com

Top Domains in Tweet in G1:
[64] linkedin.com
[40] okt.to
[29] cmswire.com
[27] twitter.com
[25] radio.co
[23] salesforce.com
[15] dy.si
[13] m-ize.com
[12] interaction-design.org
[9] youtube.com

Top Domains in Tweet in G2:
[60] beyondphilosophy.com
[52] mycustomer.com
[32] dlvr.it
[19] twitter.com
[19] okt.to
[18] katenasser.com
[17] engati.com
[13] postbeyond.com
[12] linkedin.com
[12] contactcenterpipeline.com

Top Domains in Tweet in G3:
[8] medium.com
[6] twitter.com
[6] thekeenfolks.com
[5] everestgrp.com
[4] visualcapitalist.com
[4] mckinsey.com
[4] forbes.com
[3] apty.io
[3] iotcentral.io
[3] youtube.com

Top Domains in Tweet in G4:
[9] tiffanibova.com
[6] weforum.org
[3] chastin.com
[2] bcg.com
[2] pymnts.com
[2] userlane.com
[2] dxlatest.com
[1] datahacker.rs
[1] t.co
[1] juniperresearch.com

Top Domains in Tweet in G5:
[39] twitter.com
[17] dy.si
[9] the-future-of-commerce.com
[6] cxpa.org
[6] valantic.com
[5] linkedin.com
[5] icmi.com
[4] forbes.com
[4] youtube.com
[4] finextra.com

Top Domains in Tweet in G6:
[33] forbes.com
[14] okt.to
[10] techtarget.com
[6] treasuredata.com
[6] evrythng.com
[6] cmswire.com
[6] postbeyond.com
[5] futurumresearch.com
[4] twitter.com
[4] sas.com

Top Domains in Tweet in G7:
[27] cx-journey.com
[25] karlsmith.info
[19] paradigm-interactions.com
[16] karlsmith.work
[10] relx.com
[8] bah.com
[8] iotcentral.io
[7] forbes.com
[7] okt.to
[7] sap.com

Top Domains in Tweet in G8:
[24] dy.si
[12] ecommercetimes.com
[12] ziftsolutions.com
[10] constellationr.com
[6] twitter.com
[5] oracle.com
[4] forbes.com
[4] linkedin.com
[3] pega.com
[3] smartercx.com

Top Domains in Tweet in G9:
[13] okt.to
[10] dy.si
[8] kmworld.com
[7] thefinancialbrand.com
[6] forrester.com
[3] customerthink.com
[3] tadigital.com
[2] linkedin.com
[2] vocalcom.com
[2] zoom.us

Top Domains in Tweet in G10:
[7] uctoday.com
[6] serenova.com
[4] vonage.com
[4] okt.to
[3] ow.ly
[2] nemertes.com
[2] ujet.co
[2] nojitter.com
[2] businesswire.com
[2] freshworks.com

Top Hashtags
Top Hashtags in Tweet in Entire Graph:
[3944] cx
[764] customerexperience
[740] ai
[376] marketing
[356] innovation
[338] ux
[336] fintech
[309] iot
[302] digitaltransformation
[298] data



Top Hashtags in Tweet in G1:
[775] cx
[167] customerexperience
[44] ux
[39] customerservice
[31] marketing
[30] customer
[28] ai
[27] data
[26] nicei20live
[24] analytics

Top Hashtags in Tweet in G2:
[545] cx
[155] customerexperience
[85] custserv
[70] fintech
[60] digitaltransformation
[59] custexp
[47] ai
[45] customerservice
[45] finserv
[44] wrbr20

Top Hashtags in Tweet in G3:
[317] cx
[288] ai
[157] ar
[152] mr
[128] vr
[121] machinelearning
[117] mixedreality
[109] games
[108] gaming
[95] iot

Top Hashtags in Tweet in G4:
[179] cx
[132] ehealth
[132] marketing
[89] fintech
[83] ai
[66] brand
[65] iot
[47] edtech
[46] esport
[46] stem

Top Hashtags in Tweet in G5:
[219] cx
[64] customerexperience
[25] cxunplugged
[22] ai
[18] custserv
[17] cxchat
[16] sap
[16] data
[13] contactcenter
[11] gifchallenge

Top Hashtags in Tweet in G6:
[170] cx
[43] customerexperience
[24] marketing
[17] ai
[16] tech
[15] customerservice
[12] iot
[12] data
[12] machinelearning
[11] cdp

Top Hashtags in Tweet in G7:
[195] cx
[116] ux
[107] ai
[87] iot
[68] businessagility
[48] futurist
[47] futureofwork
[47] digitaltransformation
[44] businesstransformation
[34] blockchain

Top Hashtags in Tweet in G8:
[110] cx
[29] marketing
[21] cmo
[12] customer
[10] digitalbusiness
[10] customerexperience
[9] customerservice
[8] ai
[6] covid19
[6] custserv

Top Hashtags in Tweet in G9:
[82] cx
[15] ai
[14] analytics
[13] digitaltransformation
[9] customerexperience
[8] employeesatisfaction
[8] nicei20live
[7] contactcenter
[7] data
[6] customer

Top Hashtags in Tweet in G10:
[50] cx
[14] contactcenter
[9] ucoms
[8] ccaas
[8] omnichannel
[8] cctr
[6] custserv
[6] contactcentre
[6] ai
[4] livewebinar

Top Words
Top Words in Tweet in Entire Graph:
[3944] #cx
[1277] customer
[764] #customerexperience
[740] #ai
[654] experience
[525] enricomolinari
[497] more
[376] #marketing
[372] customers
[356] #innovation

Top Words in Tweet in G1:
[775] #cx
[237] customer
[167] #customerexperience
[133] experience
[88] more
[66] gt
[62] customers
[51] business
[51] distinction
[47] cx

Top Words in Tweet in G2:
[545] #cx
[245] customer
[155] #customerexperience
[105] experience
[85] #custserv
[70] cx
[70] #fintech
[60] #digitaltransformation
[59] #custexp
[55] customers

Top Words in Tweet in G3:
[317] #cx
[288] #ai
[193] pawlowskimario
[157] #ar
[152] #mr
[131] enricomolinari
[128] #vr
[123] mvollmer1
[121] mt
[121] jblefevre60

Top Words in Tweet in G4:
[364] enricomolinari
[209] ty
[179] #cx
[132] #ehealth
[132] #marketing
[89] #fintech
[83] #ai
[66] #brand
[65] #iot
[62] solid

Top Words in Tweet in G5:
[219] #cx
[91] customer
[64] #customerexperience
[41] stephaniethum
[37] experience
[34] more
[26] self
[25] #cxunplugged
[23] help
[23] customers

Top Words in Tweet in G6:
[170] #cx
[59] customer
[56] more
[44] forbes
[43] #customerexperience
[29] experience
[26] customers
[24] #marketing
[22] business
[20] need

Top Words in Tweet in G7:
[195] #cx
[116] #ux
[107] #ai
[87] #iot
[75] customer
[68] #businessagility
[61] experience
[55] kirkdborne
[48] #futurist
[47] #futureofwork

Top Words in Tweet in G8:
[110] #cx
[37] see
[36] customer
[32] lnfrance
[30] look
[30] company
[29] #marketing
[25] service
[21] #cmo
[21] join

Top Words in Tweet in G9:
[82] #cx
[39] forrester
[29] gt
[19] more
[17] customers
[16] register
[15] #ai
[14] #analytics
[13] #digitaltransformation
[13] report

Top Words in Tweet in G10:
[50] #cx
[34] customer
[17] uctodaynews
[14] join
[14] #contactcenter
[14] service
[13] experience
[13] more
[13] posted
[12] learn

Top Word Pairs
Top Word Pairs in Tweet in Entire Graph:
[417] customer,experience
[224] #cx,#customerexperience
[178] #customerexperience,#cx
[156] #ai,#machinelearning
[129] #ux,#cx
[126] #marketing,#cx
[122] gt,gt
[119] enricomolinari,#ehealth
[114] #ar,#cx
[110] mt,jblefevre60

Top Word Pairs in Tweet in G1:
[92] customer,experience
[66] #customerexperience,#cx
[40] #cx,#customerexperience
[26] cutting,edge
[25] #ux,#cx
[25] scott,mckain
[25] playing,distinction
[25] distinction,radio
[25] radio,join
[25] join,cutting

Top Word Pairs in Tweet in G2:
[69] customer,experience
[51] #cx,#customerexperience
[37] #cx,#customerdrivengrowth
[34] customer,needs
[32] #custexp,#cx
[30] #cx,#custserv
[30] #customerdrivengrowth,#businessgrowth
[29] customer,service
[25] #cx,#wrbr20
[23] live,chat

Top Word Pairs in Tweet in G3:
[118] #ai,#machinelearning
[110] mt,jblefevre60
[109] play,#games
[109] #games,#mixedreality
[109] #mixedreality,mt
[109] jblefevre60,#ai
[109] #machinelearning,#vr
[109] #vr,#mr
[109] #mr,#ar
[109] #ar,#cx

Top Word Pairs in Tweet in G4:
[99] enricomolinari,#ehealth
[80] #marketing,#cx
[56] enricomolinari,solid
[52] ty,fieraingenieria
[52] fieraingenieria,enricomolinari
[45] solid,#leadership
[45] #leadership,ty
[45] #ehealth,#esport
[45] #esport,#brand
[45] #brand,#edtech

Top Word Pairs in Tweet in G5:
[27] #cx,#customerexperience
[24] customer,experience
[20] #customerexperience,#cx
[15] self,service
[15] contact,free
[15] free,economy
[12] economy,automation
[12] automation,form
[12] form,self
[12] service,strengthens

Top Word Pairs in Tweet in G6:
[24] customer,experience
[15] everyone,focusing
[15] focusing,more
[15] more,#cx
[15] #cx,following
[15] statistics,show
[15] show,#customerexperience
[15] #customerexperience,more
[14] shellykramer,everyone
[14] following,five

Top Word Pairs in Tweet in G7:
[56] #cx,#ux
[50] #ux,#iot
[49] #iot,#ai
[48] #ai,#futurist
[45] #futurist,#futureofwork
[42] customer,experience
[31] #ux,#cx
[25] #businesstransformation,#businessagility
[25] #businessagility,#cx
[25] #futureofwork,ubinetus

Top Word Pairs in Tweet in G8:
[29] see,company
[15] traci,scott
[15] scott,pella_news
[15] pella_news,'if
[15] 'if,see
[15] company,look
[15] look,sales
[15] sales,see
[15] join,#cx
[14] company,going

Top Word Pairs in Tweet in G9:
[14] gt,gt
[9] adobe,implementation
[9] implementation,services
[9] #cx,design
[9] design,#analytics
[8] #ai,behavioral
[8] behavioral,modeling
[8] modeling,improves
[8] forrester,wave
[7] register,today

Top Word Pairs in Tweet in G10:
[14] customer,service
[10] customer,experience
[9] uctodaynews,posted
[8] great,customer
[8] tough,times
[8] times,companies
[8] companies,need
[8] need,double
[8] double,down
[8] down,customer

Top Replied-To
Top Replied-To in Entire Graph:
@stephaniethum
@leslieo
@brightpatternus
@evobanco
@ghanem_elias
@jimmarous
@frankvullers
@jtwatkin
@thetimhayden
@brianmoran

Top Replied-To in G1:
@surveygizmo

Top Replied-To in G2:
@ghanem_elias
@jimmarous
@hyken
@panviva
@stephaniethum
@prsarahevans
@amanatidou
@gregortbach
@att

Top Replied-To in G3:
@enricomolinari

Top Replied-To in G4:
@waynesadin

Top Replied-To in G5:
@stephaniethum
@leslieo
@thetimhayden
@frankvullers
@jtwatkin
@sap
@sueduris
@clearaction
@jeremyhyde_

Top Replied-To in G6:
@loyaltymethods
@globaliqx
@servicenow
@ronald_vanloon
@micahsolomon

Top Replied-To in G7:
@afigueiredo
@gartner

Top Replied-To in G8:
@mmaddox2tx

Top Mentioned
Top Mentioned in Entire Graph:
@enricomolinari
@ume_kyd
@pawlowskimario
@jblefevre60
@mvollmer1
@m
@kickstarter
@mikequindazzi
@kirkdborne
@fisher85m

Top Mentioned in G1:
@genesysfrance
@clientesecreto
@blocksurvey
@datavisor
@all22kittens
@ciclo21
@bizswell
@empathyspark
@socialmagnets1

Top Mentioned in G2:
@helene_wpli
@andi_staub
@albertogaruccio
@hyken
@ralexjimenez
@mycustomer
@katenasser
@ghanem_elias
@jblefevre60
@amanatidou

Top Mentioned in G3:
@pawlowskimario
@mvollmer1
@jblefevre60
@kickstarter
@m
@enricomolinari
@mikequindazzi
@fisher85m
@ianljones98
@antgrasso

Top Mentioned in G4:
@enricomolinari
@fieraingenieria
@intengineering
@bcg
@seeker
@hubnature
@digitaltrends
@startgrowthhack
@mertiumfin
@chidambara09

Top Mentioned in G5:
@stephaniethum
@sap_cx
@8x8
@juliaahlfeldt
@cxpert
@jessicalwsmith
@federicademonte
@cxpa_assoc
@futureofcec
@alexanngreen1

Top Mentioned in G6:
@forbes
@shellykramer
@danielnewmanuv
@evrythng
@treasuredata
@cmswire
@techtarget
@ingeniux
@jeffsheehan
@rtmixmktg

Top Mentioned in G7:
@kirkdborne
@ubinetus
@userexperienceu
@annettefranz
@interactionsinc
@boozallen
@relxhq
@ciostraighttalk
@bomoimajid
@sassoftware

Top Mentioned in G8:
@lnfrance
@constellationr
@pella_news
@smartercx
@technewsworld
@lizkmiller
@dhinchcliffe
@oraclecx
@oracle
@descahill

Top Mentioned in G9:
@forrester
@niceltd
@betadigitalltd
@adobe
@dentsuaegis
@optimizely
@amardeeppanesa1
@userexperienceu
@financialbrand
@nexidia

Top Mentioned in G10:
@uctodaynews
@rgareiss
@servicenow
@calabrio
@vonage
@five9
@stellaconnect
@ujetco
@blairplez
@jackit00

Top Tweeters
Top Tweeters in Entire Graph:
@amazonhelp
@virginmedia
@americanair
@sectest9
@hrblock_21
@edinburghwatch
@delta
@klm
@chidambara09
@evankirstel

Top Tweeters in G1:
@thestartupper
@kaz082
@eng470527
@tonybodoh
@ciclo21
@logz05
@justyvette
@rgrissom
@dd_nana_
@petergorla

Top Tweeters in G2:
@mccarrenbill
@john_siracusa
@rockchristopher
@marshacollier
@akwyz
@ssxman2
@onang_pribadi
@justbementalist
@twilli2861
@mjoehlerich

Top Tweeters in G3:
@chidambara09
@cybersec_feeds
@deejayiwan
@itknowingness
@calcaware
@bot_innovation
@nicochan33
@mashable
@shicooks
@gvalan

Top Tweeters in G4:
@sectest9
@lorimoreno
@femtech_
@fintechna
@taieb_bot
@amazingchevvolt
@valaafshar
@gezgintrk
@vivmilano
@kirillklip

Top Tweeters in G5:
@smoothsale
@debraruh
@gadiooumoul
@manifattura40
@eric_kavanagh
@cristob81777882
@brainroaring
@tomraftery
@ememesi
@das_ruhrgebiet

Top Tweeters in G6:
@andrewmorrisuk
@purplehayz
@yahoofinance
@jacobussystems
@forbes
@b2community
@shellykramer
@michelledh
@pardoe_ai
@thecut

Top Tweeters in G7:
@edinburghwatch
@designthinkbot
@yvesmulkers
@juliebhunt
@akdm_bot
@hubofml
@lightifyco1
@kirkdborne
@stem_nastics
@google

Top Tweeters in G8:
@rwang0
@holgermu
@robinheed
@constellationr
@jesus_hoyos
@dhinchcliffe
@docusign
@km_delivery
@annasabryan
@brentleary

Top Tweeters in G9:
@zimei_no_ri
@cloudexpo
@hatzbymm
@cephalopodluke2
@sampavin
@financialbrand
@adobe
@adobeexpcloud
@4as
@schmarzo

Top Tweeters in G10:
@evankirstel
@nubiaredondo
@reignsneel211
@jaybaer
@davemichels
@frost_sullivan
@zkerravala
@mmorente
@sayhi2amethyst
@nojitter