#cx, Twitter, 6/21/2020 1:53:10 AM, 229666


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#cx_2020-06-20_17-33-00.xlsx
#cx_2020-06-20_17-33-00.xlsx
From:
NodeXLExcelAutomator
Uploaded on:
June 21, 2020
Short Description:
#cx via NodeXL https://bit.ly/37Lz8wh
@enricomolinari
@pawlowskimario
@ricardosgulko
@softclouds
@psb_dc
@forrester
@sap_cx
@evankirstel
@kirkdborne
@forbes

Top hashtags:
#cx
#ai
#customerexperience
#innovation
#iot
#fintech
#marketing
#ux
#smarthome
#custserv

Description:
Description
The graph represents a network of 3,891 Twitter users whose tweets in the requested range contained "#cx", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 21 June 2020 at 00:34 UTC.

The requested start date was Sunday, 21 June 2020 at 00:01 UTC and the maximum number of days (going backward) was 14.

The maximum number of tweets collected was 5,000.

The tweets in the network were tweeted over the 2-day, 20-hour, 1-minute period from Tuesday, 16 June 2020 at 20:05 UTC to Friday, 19 June 2020 at 16:07 UTC.

Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.

There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".

The graph is directed.

The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.

The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.


Author Description


Overall Graph Metrics
Vertices : 3891
Unique Edges : 3822
Edges With Duplicates : 6737
Total Edges : 10559
Number of Edge Types : 5
Mentions : 2605
Retweet : 2404
MentionsInRetweet : 3841
Tweet : 1641
Replies to : 68
Self-Loops : 1795
Reciprocated Vertex Pair Ratio : 0.0440167682926829
Reciprocated Edge Ratio : 0.0843219565614163
Connected Components : 867
Single-Vertex Connected Components : 502
Maximum Vertices in a Connected Component : 2143
Maximum Edges in a Connected Component : 7601
Maximum Geodesic Distance (Diameter) : 17
Average Geodesic Distance : 5.097541
Graph Density : 0.000361984911459376
Modularity : 0.471939
NodeXL Version : 1.0.1.433
Data Import : The graph represents a network of 3,891 Twitter users whose tweets in the requested range contained "#cx", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 21 June 2020 at 00:34 UTC.

The requested start date was Sunday, 21 June 2020 at 00:01 UTC and the maximum number of days (going backward) was 14.

The maximum number of tweets collected was 5,000.

The tweets in the network were tweeted over the 2-day, 20-hour, 1-minute period from Tuesday, 16 June 2020 at 20:05 UTC to Friday, 19 June 2020 at 16:07 UTC.

Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.

There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".

Layout Algorithm : The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Graph Source : GraphServerTwitterSearch
Graph Term : #cx
Groups : The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
Edge Color : Edge Weight
Edge Width : Edge Weight
Edge Alpha : Edge Weight
Vertex Radius : Betweenness Centrality

Top Influencers: Top 10 Vertices, Ranked by Betweenness Centrality
Top URLs
Top URLs in Tweet in Entire Graph:
[38] -
[37] https://medium.com/datadriveninvestor/10-applications-of-artificial-intelligence-in-digital-marketing-a562a37db2bd
[28] https://attend.hpe.com/discover2020lasvegas/email?l=40FC66757301&EID=935F65747E04
[23] https://s2.radio.co/s532f0345f/listen
[20] https://www.engati.com/cx-community
[19] https://datamakespossible.westerndigital.com/2018-year-experience-part-1/?utm_medium=socnpd1&utm_source=tw&utm_campaign=dmp&utm_content=kirk-borne
[18] https://r4j68.app.goo.gl/?link=https://www.podbean.com/media/share/pb-sae66-df3e9f&utm_campaign=u_share_ep&utm_source=u_share&utm_medium=dlink&ct=u_share_ep&imv=670&amv=530&isi=973361050&ibi=com.podbean.app.podcast&ipbi=com.podbean.app.podcast&apn=com.podbean.app.podcast
[18] https://beyondphilosophy.com/blog/
[16] https://www.eglobalis.com/customer-experience-act-boldly-to-protect-customers-and-employees/
[12] https://www.destinationcrm.com/Webinars/Register/Default.aspx?EventID=1388&src=soc

Top URLs in Tweet in G1:
[10] https://becominghuman.ai/the-importance-of-building-with-conversational-ai-82aa6a98863c
[9] https://medium.com/datadriveninvestor/10-applications-of-artificial-intelligence-in-digital-marketing-a562a37db2bd
[9] https://thefinancialbrand.com/97291/banking-simplicity-friction-account-opening-onboarding-trends/?smedia-twt-jm
[8] https://www.cisomag.com/?p=5380
[6] https://attend.hpe.com/discover2020lasvegas/email?l=40FC66757301&EID=935F65747E04
[4] https://www.fintechnews.org/top-9-data-science-use-cases-in-banking/
[4] https://worldretailbankingreport.com/
[4] https://www.slideshare.net/futureagenda2/future-of-retail-emerging-trends-2020
[3] https://brighterion.com/ai-perception-versus-reality-in-payments-and-banking/
[3] https://www.dig-in.com/opinion/how-ai-will-improve-cx-in-insurance

Top URLs in Tweet in G2:
[7] https://www.thedrum.com/news/2020/06/02/brands-can-turn-the-tide-during-coronavirus-building-new-consumer-journeys
[6] Content
[5] https://thetaylorreachgroup.com/resources/research-report-covid-19-impact-on-contact-centers/
[4] http://www.catchydomainnames.com/
[4] https://event.on24.com/wcc/r/2395405/221EF35353465A29B820F167B8778478
[4] https://mopinion.com/why-businesses-shouldnt-fear-negative-online-feedback/?utm_content=buffer7bba8&utm_medium=social&utm_source=twitter.com&utm_campaign=buffer
[4] https://mopinion.com/why-businesses-shouldnt-fear-negative-online-feedback/?utm_content=buffer5f6b0&utm_medium=social&utm_source=twitter.com&utm_campaign=buffer
[3] for
[3] https://info.subex.com/overcoming-the-uncertainties-during-covid-19-enhancing-customer-experience-and-service-optimization?utm_source=linkedin&utm_medium=social&utm_campaign=act-webinar
[3] of

Top URLs in Tweet in G3:
[23] https://s2.radio.co/s532f0345f/listen
[19] https://www.engati.com/cx-community
[11] https://www.eglobalis.com/customer-experience-act-boldly-to-protect-customers-and-employees/
[8] https://www.sogosurvey.com/blog/9-signs-customer-experience-counts/?utm_source=twitter&utm_medium=sogosocial&utm_campaign=daily_post
[7] https://www.pointillist.com/blog/report-customer-journey-management-cx-measurement-2020/?utm_source=twitter&utm_medium=social&utm_campaign=cjxm20-report&utm_content=post
[6] https://www.mycustomer.com/marketing/technology/how-can-we-make-personalisation-work-in-a-privacy-conscious-world?platform=hootsuite
[6] https://beyondphilosophy.com/blog/
[6] https://www.callcentrehelper.com/personalized-customer-experience-157345.htm
[6] https://www.icmi.com/Resources/2020/what-are-contact-centers-defining-maturity-and-value?_mc=sm_icmi_x_icmi_edt_x_x_sclttw-icmichat20200616n/a&utm_campaign=ICMIchat&utm_medium=bitly&utm_source=ICMIchatQuotes
[5] https://searchcustomerexperience.techtarget.com/news/252484809/SAP-C-4HANA-users-describe-e-commerce-pivots-amid-COVID-19

Top URLs in Tweet in G4:
[8] https://www.clickz.com/how-companies-can-elevate-the-digital-customer-experience/261875/?utm_content=132190093&utm_medium=social&utm_source=twitter&hss_channel=tw-328329853
[8] https://www.constellationr.com/research/seven-guidelines-customer-data-integration
[7] https://www.globalbankingandfinance.com/four-ways-insurance-companies-can-improve-customer-experience/?utm_content=132159135&utm_medium=social&utm_source=twitter&hss_channel=tw-38306887
[4] https://statetechmagazine.com/article/2020/06/how-improve-customer-experience-while-reducing-identity-risks?utm_content=131979037&utm_medium=social&utm_source=twitter&hss_channel=tw-328329853
[4] https://www.forbes.com/sites/adrianswinscoe/2020/06/17/now-is-the-time-for-a-conversational-approach-to-customer-experience/?utm_content=132091135&utm_medium=social&utm_source=twitter&hss_channel=tw-328329853
[3] https://constellationr.zoom.us/meeting/register/tJEkcumurTMtGNO1fM8oGPPbMz3EFFeIgBG8
[2] https://www.forbes.com/sites/forbestechcouncil/2020/04/07/business-communication-in-the-customer-experience-era/?utm_content=132159296&utm_medium=social&utm_source=twitter&hss_channel=tw-38306887#1dc816d9433c
[2] https://www.capacitymedia.com/articles/3825581/standing-out-through-customer-experience?utm_content=130402289&utm_medium=social&utm_source=twitter&hss_channel=tw-38306887
[2] https://www.cmo.com.au/article/679830/why-b2b-company-invested-customer-experience-platform/?utm_content=132083708&utm_medium=social&utm_source=twitter&hss_channel=tw-38306887
[2] https://www.softwaretestingnews.co.uk/how-can-cloud-computing-improve-the-resilience-of-your-business/?utm_content=132034359&utm_medium=social&utm_source=twitter&hss_channel=tw-328329853

Top URLs in Tweet in G5:
[3] https://www.forbes.com/sites/robertreiss/2019/02/11/top-ceos-share-how-customer-experience-starts-with-culture/?utm_sq=g5zue6xlbt&utm_source=twitter&utm_medium=social&utm_campaign=adobepartner&utm_content=adobepartner#42aff1c56c8b
[2] https://go.forrester.com/cx-index-2020-results/?utm_source=twitter&utm_medium=social&utm_content=forrweb&utm_campaign=cxna20&utm_term=cx&linkId=100000012981419
[2] https://www.cxpa.org/blogs/bob-azmanccxp-cx-expert/2020/06/17/nows-not-the-time-to-be-cutting-customer-experienc
[2] https://360magazine.com/2020/06/16/forresters-cx-north-america/
[2] https://events.forrester.com/ereg/newreg.php?eventid=491765
[2] https://martechseries.com/sales-marketing/customer-experience-management/forresters-us-2020-customer-experience-index-reveals-cx-quality-improved-dramatically-past-year/
[2] https://forrester.co1.qualtrics.com/jfe/form/SV_3JowOcm8oZIWBVP
[1] https://twitter.com/msuster/status/1273388251110182912
[1] https://go.forrester.com/customer-experience-measurement-prioritization/?utm_source=twitter&utm_medium=social&utm_content=forrweb&utm_campaign=cxindex20&utm_term=cx&linkId=100000012536245
[1] https://go.forrester.com/event/cx-north-america/cx-certification-2/?utm_source=twitter&utm_medium=social&utm_campaign=cxna20&utm_term=cx&linkId=100000012962049

Top URLs in Tweet in G6:
[3] https://www.commercient.com/how-iot-is-transforming-crm-for-manufacturing/
[3] https://video.cube365.net/c/927433
[2] https://video.cube365.net/c/927673
[1] https://v3b.com/2020/06/connect-customer-engagement-to-the-purchasing-process/?utm_content=buffer91551&utm_medium=social&utm_source=twitter.com&utm_campaign=buffer
[1] https://futurumresearch.com/research-reports/the-intelligent-enterprise-for-the-automotive-industry/?utm_content=buffer3e66d&utm_medium=social&utm_source=twitter.com&utm_campaign=buffer
[1] http://evrythng.com/evrythng-and-wiliot-partner-to-power-dynamic-consumer-product-experiences/?utm_campaign=Williot&utm_content=132157964&utm_medium=social&utm_source=twitter&hss_channel=tw-156727411
[1] https://evrythng.com/customer-stories/coca-cola/?utm_campaign=Coca%20Cola%20Social%20Media&utm_content=132037048&utm_medium=social&utm_source=twitter&hss_channel=tw-156727411
[1] https://evrythng.com/tiense-suiker-scales-direct-consumer-relationships-with-connected-products/?utm_campaign=Sudzucker&utm_content=132039057&utm_medium=social&utm_source=twitter&hss_channel=tw-156727411
[1] https://evrythng.com/white-papers/evrythng-product-cloud-for-apparel/?utm_campaign=Product%20Cloud%20Apparel%20WP&utm_content=132294053&utm_medium=social&utm_source=twitter&hss_channel=tw-156727411
[1] https://evrythng.com/evrythng-and-arianee-partnership/?utm_campaign=Arianee&utm_content=132037179&utm_medium=social&utm_source=twitter&hss_channel=tw-156727411

Top URLs in Tweet in G7:
[24] https://medium.com/datadriveninvestor/10-applications-of-artificial-intelligence-in-digital-marketing-a562a37db2bd
[20] https://attend.hpe.com/discover2020lasvegas/email?l=40FC66757301&EID=935F65747E04
[17] https://datamakespossible.westerndigital.com/2018-year-experience-part-1/?utm_medium=socnpd1&utm_source=tw&utm_campaign=dmp&utm_content=kirk-borne
[3] https://contactcenterhub.es/que-tecnologias-sin-contacto-triunfan-durante-la-pandemia-y-mejoran-cx-2020-11-27211/
[2] https://dy.si/hmZg2
[2] https://engage.bah.com/Article/Redirect/f54a1afe-faeb-4144-b514-8085de02ed58?uc=30185&g=00fc5cc9-74aa-45ca-8168-d7051caf8fe0&f=129239
[2] https://knowledge.insead.edu/strategy/the-three-essentials-of-b2b-digital-transformation-14406
[1] https://www.sas.com/en_us/news/analyst-viewpoints/gartner-magic-quadrant-multichannel-marketing-hubs.html?utm_source=sasir&utm_medium=referral&utm_campaign=datascience
[1] https://www.amazon.com/gp/product/1138046787/ref=as_li_tl?ie=UTF8&camp=1789&creative=9325&creativeASIN=1138046787&linkCode=as2&tag=kirkdborne-20&linkId=9cf7fddaec299f349d28162d379d4fb1
[1] https://www.amazon.com/gp/product/1400213630/ref=as_li_tl?ie=UTF8&camp=1789&creative=9325&creativeASIN=1400213630&linkCode=as2&tag=kirkdborne-20&linkId=92139df75b5291378ba7985e9904ae21

Top URLs in Tweet in G8:
[32] -
[12] https://www.destinationcrm.com/Webinars/Register/Default.aspx?EventID=1388&src=soc
[8] blog
[8] 2020
[8] external
[6] CX
[6] in
[6] June
[4] https://www.destinationcrm.com/Webevents/nice/24jun2020/soc
[4] Banking

Top URLs in Tweet in G9:
[2] https://twitter.com/saasy_sistah/status/1272983599147556869
[1] https://www.linkedin.com/slink?code=g5aq5yK
[1] https://frost.ly/44x
[1] https://www.vyomlabs.com/webinar-on-connecting-customers-the-digital-way/
[1] https://dy.si/saABP
[1] https://event.webcasts.com/starthere.jsp?ei=1282979&tp_key=d51c63dbef&utm_source=aceyus&utm_medium=twitter&utm_campaign=aceyus_webinar
[1] https://twitter.com/CustExpWorld/status/1273262705818861569
[1] https://www.salesforce.com/uk/form/events/webinars/form-rss/2426981
[1] https://dy.si/ZbU7A
[1] https://dy.si/TAA9W

Top URLs in Tweet in G10:
[4] https://www.ttec.com/resources/demos-and-videos/customer-experience-defines-your-brand-do-you-have-right-cx-partner
[3] https://thefinancialbrand.com/97336/financial-institutions-digital-cx-agile-test-and-learn/?smedia-twt-ambsu
[2] https://www.tether.co.nz/
[2] https://karlsmith.info/context-matters-in-usability/?utm_source=ReviveOldPost&utm_medium=social&utm_campaign=ReviveOldPost
[2] https://www.investmentbank.barclays.com/our-insights/robots-at-the-gate.html?cid=disp_sc09e00v00m54EUpa18pv94610
[2] https://www.ttec.com/resources/enewsletter
[2] https://www.ttec.com/customer-strategist
[2] https://which-50.com/real-digital-transformation-requires-a-radical-customer-experience-rethink-pega-ceo/
[2] https://www.sparkpost.com/blog/webinar-modern-smart-hub-approach-connect-customers/?utm_source=twitter&utm_medium=social-media&utm_campaign=blog-webinar&utm_content=blog-webinar-modern-smart-hub-approach-connect-customers
[2] https://www.mckinsey.com/business-functions/marketing-and-sales/our-insights/modern-marketing-what-it-is-what-it-isnt-and-how-to-do-it?cid=other-soc-twi-mip-mck-oth-2003--&sid=3183501088&linkId=83887431

Top Domains
Top Domains in Tweet in Entire Graph:
[148] linkedin.com
[140] okt.to
[130] twitter.com
[71] forbes.com
[68] dy.si
[63] beyondphilosophy.com
[61] customerthink.com
[56] medium.com
[53] mycustomer.com
[44] cmswire.com

Top Domains in Tweet in G1:
[11] medium.com
[10] becominghuman.ai
[9] thefinancialbrand.com
[8] cisomag.com
[6] hpe.com
[4] fintechnews.org
[4] worldretailbankingreport.com
[4] slideshare.net
[4] twitter.com
[4] cfte.education

Top Domains in Tweet in G2:
[71] linkedin.com
[63] okt.to
[36] customerthink.com
[23] twitter.com
[12] dy.si
[11] thetaylorreachgroup.com
[8] forbes.com
[8] mopinion.com
[7] youtube.com
[7] thedrum.com

Top Domains in Tweet in G3:
[46] mycustomer.com
[33] twitter.com
[31] forbes.com
[28] engati.com
[24] beyondphilosophy.com
[23] radio.co
[18] cx-journey.com
[14] postbeyond.com
[14] dy.si
[12] pointillist.com

Top Domains in Tweet in G4:
[12] constellationr.com
[10] forbes.com
[9] clickz.com
[7] globalbankingandfinance.com
[4] statetechmagazine.com
[4] com.au
[3] cmswire.com
[3] medium.com
[3] zoom.us
[3] twitter.com

Top Domains in Tweet in G5:
[15] okt.to
[10] forrester.com
[7] twitter.com
[5] cxpa.org
[5] forbes.com
[4] 360magazine.com
[4] vocalcom.com
[3] isobar.com
[3] netcentric.biz
[3] convergeone.com

Top Domains in Tweet in G6:
[6] evrythng.com
[6] cube365.net
[3] commercient.com
[2] teleperformanceblog.com
[1] v3b.com
[1] futurumresearch.com
[1] youtu.be
[1] footwearnews.com
[1] retalesfromthefrontline.com
[1] lesechos.fr

Top Domains in Tweet in G7:
[26] medium.com
[20] hpe.com
[17] westerndigital.com
[6] uniphore.com
[3] amazon.com
[3] contactcenterhub.es
[2] dy.si
[2] bah.com
[2] insead.edu
[2] forbes.com

Top Domains in Tweet in G8:
[23] verint.com
[20] destinationcrm.com
[8] okt.to
[6] smartcustomerservice.com
[2] csgi.com
[2] contactcenterpipeline.com
[2] twitter.com
[2] dlvr.it
[2] uctoday.com
[1] speechtechmag.com

Top Domains in Tweet in G9:
[10] dy.si
[3] twitter.com
[2] linkedin.com
[1] frost.ly
[1] vyomlabs.com
[1] webcasts.com
[1] salesforce.com
[1] sfdc.co
[1] gv6.co

Top Domains in Tweet in G10:
[24] karlsmith.info
[17] paradigm-interactions.com
[13] ttec.com
[11] customerthink.com
[6] mckinsey.com
[5] thefinancialbrand.com
[4] co.uk
[4] sparkpost.com
[2] co.nz
[2] youtube.com

Top Hashtags
Top Hashtags in Tweet in Entire Graph:
[3754] cx
[927] ai
[736] customerexperience
[513] innovation
[421] iot
[327] fintech
[312] marketing
[272] ux
[240] smarthome
[231] custserv



Top Hashtags in Tweet in G1:
[545] ai
[422] cx
[324] iot
[301] innovation
[270] fintech
[231] smarthome
[150] 5g
[136] aiethics
[135] marketing
[125] emergingtech

Top Hashtags in Tweet in G2:
[770] cx
[187] customerexperience
[93] contactcenter
[72] customerservice
[69] custserv
[62] custexp
[58] callcenter
[57] cctr
[46] ux
[40] nicei20live

Top Hashtags in Tweet in G3:
[576] cx
[132] customerexperience
[93] custexp
[75] custserv
[58] sapphirenow
[42] customerservice
[40] ai
[33] contactcenter
[28] cctr
[26] marketing

Top Hashtags in Tweet in G4:
[105] cx
[60] customerexperience
[26] technology
[23] digitaltransformation
[15] employeeexperience
[11] futureofwork
[10] marketing
[9] companies
[9] industry40
[8] iot

Top Hashtags in Tweet in G5:
[138] cx
[58] forrcx
[24] contactcenter
[21] customerexperience
[20] ai
[19] marketing
[11] tech
[10] entrepreneurship
[10] startup
[9] cloud

Top Hashtags in Tweet in G6:
[87] cx
[63] ai
[56] innovation
[52] digital
[51] industry40
[51] robotics
[12] iot
[11] digitaltransformation
[10] tech
[8] brands

Top Hashtags in Tweet in G7:
[55] cx
[40] ai
[31] machinelearning
[27] digitalmarketing
[25] artificialintelligence
[20] hpediscover
[18] ux
[17] datamakespossible
[17] ex
[17] px

Top Hashtags in Tweet in G8:
[101] cx
[20] contactcenter
[16] covid
[15] ai
[15] customerexperience
[14] cctr
[13] automation
[12] crm
[12] customerservice
[10] custserv

Top Hashtags in Tweet in G9:
[36] ohana
[35] ex
[29] cx
[12] webinar
[12] customerexperience
[11] covid19
[11] cc
[10] chriskeenan
[9] customercontact
[9] bcps

Top Hashtags in Tweet in G10:
[109] cx
[55] ux
[50] iot
[44] ai
[42] businessagility
[41] businesstransformation
[27] blockchain
[27] futureofwork
[25] customerexperience
[24] thingcoin

Top Words
Top Words in Tweet in Entire Graph:
[] Top Word Pairs in Tweet in Entire Graph
[] Entire Graph Count
[] Top Word Pairs in Tweet in G1

Top Words in Tweet in G1:
[729] enricomolinari
[545] #ai
[486] pawlowskimario
[422] #cx
[375] ty
[324] #iot
[301] #innovation
[270] #fintech
[260] mt
[231] #smarthome

Top Words in Tweet in G2:
[770] #cx
[253] customer
[187] #customerexperience
[154] experience
[125] gt
[107] more
[93] #contactcenter
[80] customers
[75] business
[72] #customerservice

Top Words in Tweet in G3:
[576] #cx
[272] customer
[159] experience
[132] #customerexperience
[93] #custexp
[90] customers
[75] #custserv
[74] cx
[61] join
[59] more

Top Words in Tweet in G4:
[105] #cx
[60] #customerexperience
[36] customer
[27] experience
[26] #technology
[23] enricomolinari
[23] #digitaltransformation
[16] dhinchcliffe
[15] improve
[15] great

Top Words in Tweet in G5:
[138] #cx
[58] #forrcx
[56] forrester
[43] cx
[31] experience
[31] customer
[30] gt
[24] #contactcenter
[22] customers
[22] time

Top Words in Tweet in G6:
[87] #cx
[63] #ai
[56] #innovation
[54] accenture
[53] world
[52] #digital
[51] things
[51] define
[51] #industry40
[51] #robotics

Top Words in Tweet in G7:
[55] #cx
[48] kirkdborne
[47] ingliguori
[40] #ai
[31] #machinelearning
[27] #digitalmarketing
[25] customer
[25] #artificialintelligence
[24] experience
[24] 10

Top Words in Tweet in G8:
[101] #cx
[33] verint
[25] 19
[20] #contactcenter
[20] customer
[17] join
[17] today
[17] experience
[16] #covid
[15] learn

Top Words in Tweet in G9:
[48] join
[42] salesforce
[38] cindygrobbins
[36] #ohana
[36] live
[35] #ex
[35] saasy_sistah
[34] discuss
[34] tomorrow
[34] influences

Top Words in Tweet in G10:
[109] #cx
[55] #ux
[50] #iot
[44] #ai
[42] #businessagility
[41] #businesstransformation
[41] ubinetus
[36] customer
[28] userexperienceu
[27] #blockchain

Top Word Pairs
Top Word Pairs in Tweet in G2:
[152] customer,experience
[150] #custserv,#cx
[150] gt,gt
[147] #cx,#customerexperience
[146] #cx,#cctr
[145] #callcenter,#contactcenter
[145] #cctr,#callcenter
[142] #customerexperience,#customerservice
[136] #contactcenter,#customerexperience
[135] #customerservice,#custexp

Top Word Pairs in Tweet in G3:
[105] customer,experience
[64] #custexp,#cx
[60] #cx,#customerexperience
[59] #cx,#custserv
[53] customer,service
[52] scott,mckain
[52] playing,distinction
[49] distinction,radio
[46] radio,join
[46] join,cutting

Top Word Pairs in Tweet in G4:
[129] #customerexperience,#cx
[42] #cx,#technology
[37] customer,experience
[29] hard,deliver
[25] deliver,great
[23] great,#customerexperience
[23] #customerexperience,#employeeexperience
[23] #employeeexperience,perhaps
[23] perhaps,greatest
[23] greatest,structural

Top Word Pairs in Tweet in G5:
[31] customer,experience
[24] gt,gt
[23] #forrcx,#cx
[13] #cx,north
[13] north,america
[13] #entrepreneurship,#startup
[13] rick,parrish
[13] forrester,#cx
[13] #contactcenter,#cx
[13] #startup,#business

Top Word Pairs in Tweet in G6:
[15] things,define
[15] define,#digital
[13] #digital,world
[12] world,#cx
[12] #cx,#ai
[10] #ai,#industry40
[9] #industry40,#robotics
[9] #robotics,#innovation
[8] #innovation,accenture
[7] achyutaghosh,things

Top Word Pairs in Tweet in G7:
[51] 10,applications
[51] applications,#ai
[51] #ai,#digitalmarketing
[51] #digitalmarketing,ingliguori
[51] ingliguori,#artificialintelligence
[51] #artificialintelligence,#machinelearning
[51] ingliguori,10
[51] join,hpe
[51] hpe,#hpediscover
[50] #hpediscover,virtual

Top Word Pairs in Tweet in G8:
[24] #covid,19
[24] 11,pt
[24] pt,pm
[24] pm,today
[24] #cx,#customerexperience
[24] informative,webinar
[23] contact,center
[20] news,verint
[20] verint,report
[20] report,#data

Top Word Pairs in Tweet in G9:
[16] salesforce,#ohana
[12] #ex,influences
[12] hey,salesforce
[12] #ohana,join
[12] join,tomorrow
[9] tomorrow,live
[9] live,conversation
[9] conversation,cindygrobbins
[9] cindygrobbins,discuss
[9] discuss,#ex

Top Word Pairs in Tweet in G10:
[36] #ux,#iot
[34] #cx,#ux
[33] #iot,#ai
[33] #futureofwork,ubinetus
[33] ubinetus,interactionsinc
[33] #businesstransformation,#businessagility
[33] #businessagility,#cx
[33] #ai,#futurist
[33] #futurist,#futureofwork
[33] interactionsinc,#thingcoin

Top Replied-To
Top Replied-To in Entire Graph:
@sueduris
@anjalilai
@luismelo78
@jtwatkin
@bennyseegz
@mundocx
@chatsfires
@uipath
@vee24
@genesys

Top Replied-To in G1:
@betadigitalltd
@mthiele10

Top Replied-To in G2:
@dellan_csc

Top Replied-To in G3:
@sueduris
@luismelo78
@bennyseegz
@jtwatkin
@mundocx
@chatsfires
@cxinsider
@ddu17
@electroluxgroup
@hp

Top Replied-To in G4:
@holgermu
@akwyz
@dhh

Top Replied-To in G5:
@anjalilai
@cxpa_assoc
@joannaoconnell
@kdspiridakis
@forrester

Top Replied-To in G8:
@egain
@metacx
@astutesolutions
@oracle
@genesys
@vee24
@uipath
@mediacomcable

Top Replied-To in G9:
@frost_sullivan
@cindygrobbins

Top Replied-To in G10:
@danielnewmanuv

Top Mentioned
Top Mentioned in Entire Graph:
@enricomolinari
@pawlowskimario
@ume_kyd
@mikequindazzi
@alvinfoo
@techinsider
@mashable
@kirkdborne
@intengineering
@accenture

Top Mentioned in G1:
@enricomolinari
@pawlowskimario
@mikequindazzi
@alvinfoo
@techinsider
@mashable
@intengineering
@cnbc
@jblefevre60
@intheknow

Top Mentioned in G2:
@egreen460
@hanabenkhallouk
@tenios_gmbh
@gdtwire
@johnfildes
@mercymkushi
@whale_pages
@cielogroup_
@all22kittens

Top Mentioned in G3:
@stephaniethum
@sap_cx
@forbes
@sap
@annettefranz
@hyken
@getengati
@ricardosgulko
@psb_dc
@mycustomer

Top Mentioned in G4:
@dhinchcliffe
@balaji_sandiego
@lnfrance
@enricomolinari
@akwyz
@arlenenewbigg
@wswmuc
@softclouds
@terezalitsa
@constellationr

Top Mentioned in G5:
@forrester
@niceltd
@sudoyle
@anjalilai
@hmanning
@cxpa_assoc
@judyweader
@hayekgaby
@adobeexpcloud
@converge_one

Top Mentioned in G6:
@accenture
@achyutaghosh
@evrythng
@mulesoft
@arianeeproject
@persistentsys
@sudeepsakalle
@thecube
@futurumresearch
@teleperfrance

Top Mentioned in G7:
@kirkdborne
@ingliguori
@hpe
@gartner_inc
@blakemichellem
@betadigitalltd
@uniphore
@enricomolinari
@sassoftware
@hubspot

Top Mentioned in G8:
@verint
@incontact
@avantijoglekar
@manulife
@vonage
@mcgeesmith
@nojitter
@talkdesk
@nuanceinc
@bobmoore528

Top Mentioned in G9:
@salesforce
@cindygrobbins
@saasy_sistah
@bmsnews
@getfeedback
@surveymonkey
@frost_sullivan
@vyomlabs
@tribecx
@ravidugh

Top Mentioned in G10:
@ubinetus
@userexperienceu
@interactionsinc
@actioniqinc
@sparkpost
@mckinsey
@targetgroupltd
@thecxmagazine
@pega
@optimizely

Top Tweeters
Top Tweeters in Entire Graph:
@movistararg
@sectest9
@edinburghwatch
@sfr_sav
@comcastcares
@chidambara09
@evankirstel
@deejayiwan
@cybersec_feeds
@sudeepkhatri

Top Tweeters in G1:
@sectest9
@chidambara09
@cybersec_feeds
@aldoceccarelli
@traveller_makk
@santchiweb
@fintechna
@calcaware
@mdfineart
@bot_innovation

Top Tweeters in G2:
@ratingsnetwork
@thestartupper
@kaz082
@freshsalis
@kjosephabraham
@stanleyepstein
@justyvette
@ralexjimenez
@rgrissom
@directvelo

Top Tweeters in G3:
@ottlegalrebels
@howardstrauber
@entwistletx
@timothy_hughes
@bernardo_pirola
@forbes
@entrepreneur
@jeffsheehan
@adage
@4c7f21ac5bb74b0

Top Tweeters in G4:
@lorimoreno
@zimei_no_ri
@akwyz
@drumeshprabhu
@rwang0
@debraruh
@grattongirl
@meghanmbiro
@kuriharan
@drferdowsi

Top Tweeters in G5:
@donaldndoro
@pardoe_ai
@jayeshmthakur
@industryai
@adobeexpcloud
@datazifu
@adobeexpcare
@genpact
@lexus
@nice_cx

Top Tweeters in G6:
@thomasclone
@femtech_
@taieb_bot
@xaelbot
@lesechos
@codedailybot
@learn__together
@jacobussystems
@shellykramer
@jesirok

Top Tweeters in G7:
@deejayiwan
@andrewmorrisuk
@ricardo_ik_ahau
@thecuriousluke
@hubofml
@kirkdborne
@rautsan
@charlyaztec
@bizcom
@thomashilbig2

Top Tweeters in G8:
@evankirstel
@gdprai
@davemichels
@bmw
@nojitter
@mcgeesmith
@oracle
@uctodaynews
@contentscience
@workfront

Top Tweeters in G9:
@thebayzdonyae
@danieljpeter
@salesforce
@custexpworld
@afigueiredo
@frost_sullivan
@justicesikakane
@jeanvelonis
@buchatech
@nitishmittal

Top Tweeters in G10:
@edinburghwatch
@ianmcalvert
@smartecocity
@profdrpassos
@danielnewmanuv
@noikeanolife
@iot_technojeder
@iottogether
@digitaltransf11
@mindcharity