custexp, Twitter, 5/17/2020 12:14:49 PM, 226803


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custexp_2020-05-16_22-12-30.xlsx
custexp_2020-05-16_22-12-30.xlsx
From:
NodeXLExcelAutomator
Uploaded on:
May 17, 2020
Short Description:
custexp via NodeXL https://bit.ly/3dRkfdC
@balaji_sandiego
@annettefranz
@forbes
@hyken
@debbieszumylo
@finacle
@antgrasso
@customerthink
@userexperienceu
@enthused

Top hashtags:
#custexp
#cx
#custserv
#customerexperience
#cctr
#customerservice
#contactcenter

Description:
Description
The graph represents a network of 597 Twitter users whose tweets in the requested range contained "custexp", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 17 May 2020 at 05:12 UTC.

The requested start date was Sunday, 17 May 2020 at 00:01 UTC and the maximum number of days (going backward) was 14.

The maximum number of tweets collected was 5,000.

The tweets in the network were tweeted over the 13-day, 6-hour, 3-minute period from Sunday, 03 May 2020 at 00:06 UTC to Saturday, 16 May 2020 at 06:09 UTC.

Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.

There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".

The graph is directed.

The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.

The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.


Author Description


Overall Graph Metrics
Vertices : 597
Unique Edges : 532
Edges With Duplicates : 1775
Total Edges : 2307
Number of Edge Types : 5
Mentions : 614
Retweet : 355
MentionsInRetweet : 568
Tweet : 744
Replies to : 26
Self-Loops : 754
Reciprocated Vertex Pair Ratio : 0.073019801980198
Reciprocated Edge Ratio : 0.136101499423299
Connected Components : 91
Single-Vertex Connected Components : 52
Maximum Vertices in a Connected Component : 409
Maximum Edges in a Connected Component : 1914
Maximum Geodesic Distance (Diameter) : 11
Average Geodesic Distance : 4.40748
Graph Density : 0.00243668004451789
Modularity : 0.332946
NodeXL Version : 1.0.1.432
Data Import : The graph represents a network of 597 Twitter users whose tweets in the requested range contained "custexp", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 17 May 2020 at 05:12 UTC.

The requested start date was Sunday, 17 May 2020 at 00:01 UTC and the maximum number of days (going backward) was 14.

The maximum number of tweets collected was 5,000.

The tweets in the network were tweeted over the 13-day, 6-hour, 3-minute period from Sunday, 03 May 2020 at 00:06 UTC to Saturday, 16 May 2020 at 06:09 UTC.

Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.

There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".

Layout Algorithm : The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Graph Source : GraphServerTwitterSearch
Graph Term : custexp
Groups : The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
Edge Color : Edge Weight
Edge Width : Edge Weight
Edge Alpha : Edge Weight
Vertex Radius : Betweenness Centrality

Top Influencers: Top 10 Vertices, Ranked by Betweenness Centrality
Top URLs
Top URLs in Tweet in Entire Graph:
[26] https://cx-journey.com/2020/05/cx-journey-musings-do-brands-really-care-about-us.html
[17] https://cx-journey.com/2020/04/great-recession-learnings-that-can-be-applied-to-your-post-pandemic-cx.html
[16] https://www.freshworks.com/events/rethink-cx-2020/
[13] https://cx-journey.com/2020/05/3-hidden-elements-your-cx-strategy-needs-to-achieve-success.html
[11] https://thetaylorreachgroup.com/improving-cx-on-a-budget/
[11] https://www.forbes.com/sites/cognitiveworld/2020/05/07/how-are-companies-using-ai-to-enhance-the-customer-experience/?utm_content=129035223&utm_medium=social&utm_source=twitter&hss_channel=tw-328329853#41fe96f54095
[10] https://thetaylorreachgroup.com/trusting-those-you-trust-with-your-most-valuable-asset/
[10] https://beyondphilosophy.com/books/
[9] https://www.mycustomer.com/customer-experience/voice-of-the-customer/how-yorkshire-building-society-is-using-customer-journey?platform=hootsuite
[9] https://www.mycustomer.com/hub/the-essential-cx-leadership-toolkit

Top URLs in Tweet in G1:
[25] https://cx-journey.com/2020/05/cx-journey-musings-do-brands-really-care-about-us.html
[17] https://cx-journey.com/2020/04/great-recession-learnings-that-can-be-applied-to-your-post-pandemic-cx.html
[13] https://cx-journey.com/2020/05/3-hidden-elements-your-cx-strategy-needs-to-achieve-success.html
[8] https://www.getfeedback.com/resources/cx/how-to-build-a-multi-skilled-cx-team/
[8] https://themarkup.org/allstates-algorithm/2020/05/05/texas-drivers-sue-allstate-over-secret-suckers-list
[7] https://www.callcentrehelper.com/podcast-what-makes-a-great-customer-experience-154773.htm
[5] https://cx-journey.com/2020/04/how-to-keep-cx-positive-amidst-covid-19.html
[4] https://cx-journey.com/2020/04/cx-journey-musings-is-your-customer-experience-crisis-ready.html
[3] https://www.getfeedback.com/resources/csat/how-to-improve-your-customer-satisfaction-score-csat/
[3] https://www.amazon.com/dp/1686886810/ref=sr_1_1?keywords=annette+franz&qid=1567611197&s=books&sr=1-1

Top URLs in Tweet in G2:
[11] https://www.forbes.com/sites/cognitiveworld/2020/05/07/how-are-companies-using-ai-to-enhance-the-customer-experience/?utm_content=129035223&utm_medium=social&utm_source=twitter&hss_channel=tw-328329853#41fe96f54095
[4] https://www.forbes.com/sites/blakemorgan/2020/04/27/customer-experience-mindset-in-a-post-covid-19-world-an-infograph/?utm_content=128465131&utm_medium=social&utm_source=twitter&hss_channel=tw-328329853#16d2d97e3d0e
[4] https://www.technologyreview.com/2020/04/28/1000675/how-ai-is-changing-the-customer-experience/?utm_content=128391993&utm_medium=social&utm_source=twitter&hss_channel=tw-328329853
[4] https://www.forbes.com/sites/forbestechcouncil/2020/05/05/customer-experience-is-key-to-a-successful-contactless-delivery/?utm_content=128727357&utm_medium=social&utm_source=twitter&hss_channel=tw-328329853#5c6811d63089
[4] https://www.forbes.com/sites/serenitygibbons/2020/05/05/how-to-improve-your-online-customer-experience-during-the-covid-19-pandemic/?utm_content=128728670&utm_medium=social&utm_source=twitter&hss_channel=tw-328329853#610815da2e2a
[2] https://hackernoon.com/how-ai-and-big-data-are-changing-customers-experience-rd2i3y2b?utm_content=128965675&utm_medium=social&utm_source=twitter&hss_channel=tw-328329853
[2] https://www.ericsson.com/en/blog/2020/5/iot-b2b-customer-experience?utm_content=128727206&utm_medium=social&utm_source=twitter&hss_channel=tw-328329853
[2] https://www.forbes.com/sites/micahsolomon/2020/05/09/the-power-of-the-customer-experience-cx-during-the-current-crisis/?utm_content=129001897&utm_medium=social&utm_source=twitter&hss_channel=tw-328329853#15a100de323b
[1] https://aws.amazon.com/blogs/machine-learning/omnichannel-personalization-with-amazon-personalize/
[1] https://www.retailcustomerexperience.com/blogs/4-ways-loyalty-programs-can-drive-digital-engagement/?utm_content=129099115&utm_medium=social&utm_source=twitter&hss_channel=tw-328329853

Top URLs in Tweet in G3:
[8] https://www.business.att.com/products/contact-center-solutions.html
[8] https://www.business.att.com/learn/tech-advice/welcome-to-the-omnichannel-contact-center-ai-and-bots.html
[2] http://insights.btoes.com/customer-experience-lessons-straight-from-the-t?utm_source=Twitter&utm_medium=Twitter&utm_campaign=Article
[2] unique
[2] URL
[2] for
[2] twitter
[2] https://www.edgeverve.com/finacle/casestudy/al-ahli-bank-kuwait/?cmpid=SOC_TWIn_appxel_261119&source=Digital&subsource=Website
[2] https://fonolo.com/blog/2020/05/fonolo-saves-credit-union-from-cisco-call-back-chaos/
[2] https://fonolo.com/blog/2020/05/life-inside-a-credit-union-contact-center-an-interview-with-the-manager/

Top URLs in Tweet in G4:
[7] https://beyondphilosophy.com/books/
[5] https://hyken.com/customer-experience-2/5-top-customer-service-articles-may-4-2020/?utm_content=buffer03970&utm_medium=social&utm_source=twitter.com&utm_campaign=buffer
[3] https://hyken.com/customer-experience-2/dont-let-your-customers-fall-in-the-expected-experiences-gap/?utm_content=buffer4115c&utm_medium=social&utm_source=twitter.com&utm_campaign=buffer
[3] https://www.ttec.com/resources/webinars/rise-above-the-chaos-in-uncertain-times-how-to-create-amazing-cx-now-and-in-the-next-normal?utm_content=buffer17cc7&utm_medium=social&utm_source=twitter.com&utm_campaign=buffer
[2] https://hyken.com/virtual
[2] book
[2] https://hyken.com/customer-experience-2/5-top-customer-service-articles-week-may-11-2020/?utm_content=buffer35842&utm_medium=social&utm_source=twitter.com&utm_campaign=buffer
[2] https://pivotpointsolutions.net/2020/05/12/pandemic-selling-what-buyers-want/
[2] https://www.edgeverve.com/finacle/casestudy/al-ahli-bank-kuwait/?cmpid=SOC_TWIn_appxel_261119&source=Digital&subsource=Website
[1] https://knowledge.servicenow.com/?utm_content=bufferc81cf&utm_medium=social&utm_source=twitter.com&utm_campaign=buffer

Top URLs in Tweet in G5:
[9] https://www.mycustomer.com/customer-experience/voice-of-the-customer/how-yorkshire-building-society-is-using-customer-journey?platform=hootsuite
[8] https://www.mycustomer.com/hub/the-essential-cx-leadership-toolkit
[8] https://www.mycustomer.com/hub/contact-centre-best-practices-to-improve-cx?platform=hootsuite
[8] https://event.on24.com/wcc/r/2312066/C21022B2C4D5B5079E7D57FBF9F6CDC4?platform=hootsuite
[7] https://www.mycustomer.com/customer-experience/engagement/do-these-shocking-stats-prove-ceos-must-have-ownership-of-cx?platform=hootsuite
[7] https://www.mycustomer.com/service/contact-centres/seven-exercises-to-develop-emotionally-intelligent-customer-service?platform=hootsuite
[7] https://www.mycustomer.com/customer-experience/engagement/the-10-super-skills-that-cx-managers-must-possess-and-how-to-develop?platform=hootsuite
[7] https://www.mycustomer.com/resources/rise-of-the-customer-experience-leader-2020-research-report?platform=hootsuite
[7] https://www.mycustomer.com/hub/corporate-social-responsibility-during-coronavirus?platform=hootsuite
[7] https://www.mycustomer.com/hub/delivering-customer-service-during-covid-19

Top URLs in Tweet in G6:
[4] https://www.forbes.com/sites/jonpicoult/2020/05/13/5-ways-to-leverage-the-lockdown-and-improve-your-customer-experience/?utm_content=129373730&utm_medium=social&utm_source=twitter&hss_channel=tw-17392332
[3] https://www.forbes.com/sites/jonpicoult/2020/05/11/the-best-way-to-handle-high-call-volumes--while-still-delighting-your-customers/#39d0f8947279
[3] https://medium.com/@SoftClouds/covid19-the-force-that-triggered-cx-digital-transformation-412f25116644?utm_content=128642106&utm_medium=social&utm_source=twitter&hss_channel=tw-17392332
[2] https://fonolo.com/blog/2018/06/50-quick-tips-for-improving-the-customer-experience/?ls=web_twitter
[1] https://learn.callminer.com/home/callminer-churn-index-2020
[1] https://www.watermarkconsult.net/blog/2020/03/05/what-every-ceo-can-learn-from-a-crooked-lampshade/
[1] https://www.forbes.com/sites/jonpicoult/2020/05/13/5-ways-to-leverage-the-lockdown-and-improve-your-customer-experience/#31eb991743ac
[1] https://www.softwareadvice.com/resources/covid-19-digital-transformation-journey/

Top URLs in Tweet in G7:
[5] https://www.edgeverve.com/finacle/casestudy/al-ahli-bank-kuwait/?cmpid=SOC_TWIn_appxel_261119&source=Digital&subsource=Website
[4] https://www.itbusiness.ca/cmo-digital
[3] http://r.socialstudio.radian6.com/2a23d455-9a46-4e65-9312-2f54d2d1698c
[3] http://r.socialstudio.radian6.com/de2b7bfb-1273-4605-8cd4-4ea6a130caa3
[2] http://r.socialstudio.radian6.com/501f10d9-704b-4777-a2af-e3808f0dd9d6
[2] http://r.socialstudio.radian6.com/0f081471-2815-4abe-bcff-6f4efc705b61
[2] http://r.socialstudio.radian6.com/77478fd2-2174-4cde-8fff-afe42b088d38
[2] http://r.socialstudio.radian6.com/6ef2a390-5d5c-476f-87a7-810207a1adc1
[2] https://i.itworldcanada.com/wp-content/uploads/2020/04/Guide-to-Working-Remotely.pdf
[1] http://r.socialstudio.radian6.com/d186052e-d7f2-4f8d-8265-83e8ae264d0c

Top URLs in Tweet in G8:
[6] https://dangalante.me/2018/09/30/using-marketing-to-innovate-the-organization/
[5] https://www.askdangalante.com/post/189719734286/whats-the-future-of-ai-insights-from-the-ai
[4] https://www.askdangalante.com/post/190950808396/what-i-learned-from-working-in-field-sales-in-nyc
[4] http://www.linkedin.com/in/dangalante
[3] https://www.askdangalante.com/post/189211819951/search-engine-marketing-trends-from-smx-east
[3] https://dangalante.me/
[2] https://dangalante.me/2020/03/31/4-ways-to-leverage-word-of-mouth/

Top URLs in Tweet in G10:
[1] https://www.nytimes.com/2020/05/11/business/shanghai-disneyland-reopens.html
[1] https://www.stevecurtin.com/blog/customer-service-in-the-wake-of-covid-19/
[1] https://customerthink.com/customer-service-in-the-wake-of-covid-19/
[1] https://apple.news/Ac0KEr68HQKe018qAMBNOYg
[1] https://www.nextiva.com/blog/customer-service-experts.html

Top Domains
Top Domains in Tweet in Entire Graph:
[151] customerthink.com
[131] mycustomer.com
[99] cx-journey.com
[88] callcentrehelper.com
[52] thetaylorreachgroup.com
[47] twitter.com
[47] forbes.com
[39] radian6.com
[23] hyken.com
[22] co.uk

Top Domains in Tweet in G1:
[96] cx-journey.com
[36] twitter.com
[13] getfeedback.com
[10] callcentrehelper.com
[8] themarkup.org
[6] forbes.com
[6] washingtonpost.com
[5] mycustomer.com
[4] customerthink.com
[4] techtarget.com

Top Domains in Tweet in G2:
[27] forbes.com
[5] technologyreview.com
[2] hackernoon.com
[2] ericsson.com
[2] retailcustomerexperience.com
[1] amazon.com
[1] medium.com

Top Domains in Tweet in G3:
[16] att.com
[7] mopinion.com
[4] linkedin.com
[4] btoes.com
[4] radian6.com
[4] fonolo.com
[3] forbes.com
[3] co.uk
[3] customerthink.com
[2] paper.li

Top Domains in Tweet in G4:
[22] hyken.com
[9] beyondphilosophy.com
[5] experiencematters.blog
[4] glia.com
[4] radian6.com
[3] ttec.com
[3] blakemichellemorgan.com
[2] pivotpointsolutions.net
[2] heartofthecustomer.com
[2] edgeverve.com

Top Domains in Tweet in G5:
[126] mycustomer.com
[8] on24.com
[6] okt.to
[4] forrester.com
[3] contactcenterpipeline.com
[2] cxleaderoftheyear.com
[2] beyondphilosophy.com
[2] twitter.com
[2] cx-journey.com
[2] dimelo.com

Top Domains in Tweet in G6:
[8] forbes.com
[3] medium.com
[2] fonolo.com
[1] callminer.com
[1] watermarkconsult.net
[1] softwareadvice.com

Top Domains in Tweet in G7:
[31] radian6.com
[5] edgeverve.com
[4] itbusiness.ca
[2] itworldcanada.com
[1] amazon.ca

Top Domains in Tweet in G8:
[12] askdangalante.com
[11] dangalante.me
[4] linkedin.com

Top Domains in Tweet in G10:
[1] nytimes.com
[1] stevecurtin.com
[1] customerthink.com
[1] apple.news
[1] nextiva.com

Top Hashtags
Top Hashtags in Tweet in Entire Graph:
[1164] custexp
[819] cx
[471] custserv
[461] customerexperience
[366] cctr
[308] customerservice
[300] contactcenter
[293] callcenter
[121] marketing
[57] sales



Top Hashtags in Tweet in G1:
[250] custexp
[187] cx
[65] customerexperience
[39] empexp
[29] marketing
[27] culture
[26] custserv
[20] customercentricity
[18] cco
[17] cxstrategy

Top Hashtags in Tweet in G2:
[37] cx
[36] custexp
[16] customerexperience
[4] ai
[4] covid19
[2] internetofthings
[1] machinelearning
[1] marketing
[1] aws
[1] corona

Top Hashtags in Tweet in G3:
[112] custexp
[36] cx
[18] custserv
[15] customerexperience
[14] attemployee
[8] customerservice
[5] customerfeedback
[5] digitaltransformation
[5] digitalbanking
[5] marketing

Top Hashtags in Tweet in G4:
[62] custexp
[38] cx
[31] customerexperience
[8] beyondphilosophy
[7] cxe
[5] employeeexperience
[5] customerdrivengrowth
[5] digitalbanking
[4] digitaltransformation
[3] leaders

Top Hashtags in Tweet in G5:
[161] custexp
[104] cx
[54] custserv
[50] cctr
[7] branding
[7] csr
[6] customerexperience
[4] voc
[3] ex
[3] mrx

Top Hashtags in Tweet in G6:
[17] custexp
[13] cx
[7] custserv
[4] customerexperience
[4] digitaltransformation
[4] smallbusinesses
[3] callcenter
[3] corona
[3] dx
[2] cs

Top Hashtags in Tweet in G7:
[44] custexp
[30] digitalbanking
[28] digitaltransformation
[13] corebanking
[12] finserv
[10] customerexperience
[10] banking
[10] cx
[10] digital
[10] fintech

Top Hashtags in Tweet in G8:
[55] marketing
[45] sales
[28] digitalmarketing
[28] contentmarketing
[26] custexp
[26] cx
[20] ecommerce
[19] smm
[18] bizdev
[17] custserv

Top Hashtags in Tweet in G9:
[21] dataanalytcs
[21] datascience
[15] bigdata
[6] cloudcomputing
[6] data
[6] iot
[4] custexp
[4] cx
[1] digitaltransformation
[1] corebanking

Top Hashtags in Tweet in G10:
[12] custexp
[8] custserv
[7] covid19
[1] disneyland
[1] shanghai
[1] china
[1] retail
[1] cx
[1] principles
[1] travel

Top Words
Top Words in Tweet in Entire Graph:
[1220] Words in Sentiment List#1: Positive
[337] Words in Sentiment List#2: Negative
[2] Words in Sentiment List#3: Angry/Violent
[28563] Non-categorized Words
[30120] Total Words
[1164] #custexp
[816] #cx
[481] customer
[470] #custserv
[461] #customerexperience

Top Words in Tweet in G1:
[250] #custexp
[185] #cx
[178] cx
[133] customer
[94] annettefranz
[81] journey
[65] gt
[65] #customerexperience
[57] experience
[56] journeyâ

Top Words in Tweet in G2:
[37] #cx
[36] #custexp
[24] balaji_sandiego
[21] experience
[20] customer
[16] ai
[16] #customerexperience
[11] companies
[11] using
[11] enhance

Top Words in Tweet in G3:
[112] #custexp
[44] customer
[36] #cx
[35] experience
[18] #custserv
[16] contact
[15] #customerexperience
[14] #attemployee
[12] ai
[11] good

Top Words in Tweet in G4:
[62] #custexp
[38] #cx
[37] check
[36] hyken
[32] customer
[31] #customerexperience
[28] experience
[21] digital
[20] 2020
[13] part

Top Words in Tweet in G5:
[161] #custexp
[105] customer
[104] #cx
[55] cx
[54] #custserv
[50] #cctr
[45] experience
[35] hub
[35] service
[33] content

Top Words in Tweet in G6:
[17] #custexp
[13] #cx
[10] customer
[7] #custserv
[7] digital
[6] experience
[5] improve
[5] leverage
[5] asokan_telecom
[4] volumes

Top Words in Tweet in G7:
[44] #custexp
[36] finacle
[30] bank
[30] #digitalbanking
[28] #digitaltransformation
[24] learn
[16] banks
[15] more
[13] #corebanking
[12] know

Top Words in Tweet in G8:
[55] #marketing
[45] #sales
[28] #digitalmarketing
[28] #contentmarketing
[26] #custexp
[26] #cx
[20] #ecommerce
[19] dangalante
[19] #smm
[18] #bizdev

Top Words in Tweet in G9:
[26] fisher85m
[21] data
[21] cx
[21] inspiration
[21] #dataanalytcs
[21] infographic
[21] #datascience
[18] mikequindazzi
[18] antgrasso
[15] #bigdata

Top Words in Tweet in G10:
[12] #custexp
[8] #custserv
[7] #covid19
[6] re
[6] enthused
[5] calling
[5] oatly
[5] use
[5] humor
[5] packaging

Top Word Pairs
Top Word Pairs in Tweet in Entire Graph:
[301] #custserv,#cx
[299] #cx,#cctr
[296] #customerservice,#custexp
[287] #cctr,#callcenter
[287] #callcenter,#contactcenter
[287] #customerexperience,#customerservice
[286] #contactcenter,#customerexperience
[242] #custexp,#cx
[196] customer,experience
[134] #cx,#custexp

Top Word Pairs in Tweet in G1:
[100] #custexp,#cx
[58] cx,journey
[56] cx,journeyâ
[50] customer,experience
[32] gt,gt
[30] really,care
[29] #cx,#custexp
[28] brands,really
[27] lt,lt
[22] musings,brands

Top Word Pairs in Tweet in G2:
[29] #cx,#custexp
[20] customer,experience
[11] companies,using
[11] using,ai
[11] ai,enhance
[11] enhance,#customerexperience
[11] #customerexperience,#cx
[11] #custexp,kath0134
[11] kath0134,gvalan
[10] balaji_sandiego,companies

Top Word Pairs in Tweet in G3:
[24] customer,experience
[14] #custexp,#attemployee
[12] #cx,#custexp
[9] #custexp,#custserv
[8] good,read
[8] read,gt
[8] #custserv,#cx
[7] contact,center
[7] #customerservice,#custexp
[7] #custexp,#cx

Top Word Pairs in Tweet in G4:
[28] #custexp,#customerexperience
[27] #cx,#custexp
[11] thought,leadership
[10] excited,part
[10] part,thought
[10] leadership,lineup
[10] lineup,knowledge
[10] knowledge,2020
[10] 2020,digital
[10] digital,experience

Top Word Pairs in Tweet in G5:
[76] #custexp,#cx
[44] customer,experience
[33] content,hub
[29] customer,service
[25] covid,19
[23] #custserv,#custexp
[17] improve,cx
[17] best,practices
[17] cx,#custexp
[17] cx,managers

Top Word Pairs in Tweet in G6:
[12] #cx,#custexp
[7] #custexp,#custserv
[6] customer,experience
[4] ways,leverage
[4] leverage,lockdown
[4] lockdown,improve
[4] improve,customer
[4] experience,#cx
[4] covid,19
[4] 19,impacting

Top Word Pairs in Tweet in G7:
[13] #digitaltransformation,#custexp
[9] know,more
[8] digital,bank
[7] #digitalbanking,#digitaltransformation
[7] learn,ahli
[7] ahli,bank
[7] bank,kuwait
[7] kuwait,transformed
[7] transformed,technology
[7] technology,infrastructure

Top Word Pairs in Tweet in G8:
[24] #digitalmarketing,#contentmarketing
[19] #custexp,#cx
[15] #marketing,#ecommerce
[15] #ecommerce,trends
[15] trends,#smxeast
[15] #smxeast,#digitalmarketing
[15] #contentmarketing,#sales
[15] #sales,#advertising
[15] #advertising,#seo
[15] #seo,#sem

Top Word Pairs in Tweet in G9:
[21] data,cx
[21] cx,inspiration
[21] inspiration,#dataanalytcs
[21] #dataanalytcs,infographic
[21] infographic,#datascience
[18] mikequindazzi,antgrasso
[18] antgrasso,data
[15] #datascience,#bigdata
[11] fisher85m,cc
[11] cc,mikequindazzi

Top Word Pairs in Tweet in G10:
[6] #custserv,#custexp
[5] calling,oatly
[5] oatly,use
[5] use,humor
[5] humor,packaging
[5] packaging,mean
[5] mean,re
[5] re,going
[5] going,print
[5] print,carton

Top Replied-To
Top Mentioned
Top Mentioned in Entire Graph:
@annettefranz
@hyken
@balaji_sandiego
@colinsataylor
@mycustomer
@fisher85m
@jeanniecw
@finacle
@antgrasso
@dangalante

Top Mentioned in G1:
@annettefranz
@jeanniecw
@callcentrehelp
@nexxworks
@stevenvbe
@stephaniethum
@getfeedback
@cxinsider
@cxpert
@jtwatkin

Top Mentioned in G2:
@balaji_sandiego
@kath0134
@gvalan
@techreview
@forbes
@geekontheloose
@po
@ericsson
@topcybernews

Top Mentioned in G3:
@wellswongtk

Top Mentioned in G4:
@hyken
@btemkin
@chriscrandell
@referralcandy
@zappix
@tteclife
@danmichaeli1
@howardleelax
@davemastovich

Top Mentioned in G5:
@mycustomer
@jackspringman
@consultingchris
@forrester
@ijgolding
@chriswardmyc
@pdorrington
@petermasseybudd
@porsche
@hyken

Top Mentioned in G6:
@asokan_telecom
@glengilmore
@jonpicoult
@callminer
@forbes
@fonolo
@frronconi
@enricomolinari
@fabriziobustama
@mvollmer1

Top Mentioned in G7:
@finacle
@financialit_net
@sanat_rao
@paytmbank
@idc
@idccanada
@sohar_intl
@shivalik_bank
@itbusinessca
@livbank

Top Mentioned in G8:
@dangalante
@business_ai
@smx
@askdangalante
@nydentalrep
@sengineland
@marketingland

Top Mentioned in G9:
@fisher85m
@mikequindazzi
@antgrasso
@smbsf
@windowontech
@grausail
@finacle

Top Mentioned in G10:
@enthused
@oatly
@disney
@24hourfitness
@customerthink
@oldnavy
@ultabeauty
@nextiva
@lifetime_life
@united

Top Tweeters
Top Tweeters in Entire Graph:
@amazonhelp
@sectest9
@united
@chidambara09
@lifetime_life
@lorimoreno
@richsimmondsza
@marshacollier
@akwyz
@gvalan

Top Tweeters in G1:
@designthinkbot
@juliebhunt
@katenasser
@entrepreneur
@venturebeat
@betterjobsearch
@inc42
@cmswire
@billquiseng
@sprintbaseb

Top Tweeters in G2:
@lorimoreno
@akwyz
@gvalan
@ssxman2
@grattonboy
@debraruh
@grattongirl
@2601manish
@forbes
@drferdowsi

Top Tweeters in G3:
@rautsan
@jacobm
@sta
@fa
@flavmartins
@customerexpnews
@userexpnews
@mashia6
@nkossovan
@btoesinsights

Top Tweeters in G4:
@randy_gage
@jasonsbradshaw
@hyken
@oluwabamikole_
@andy_mcf
@blakemichellem
@johnsaunders18
@userexperienceu
@subkrishnarao
@jeannebliss

Top Tweeters in G5:
@marshacollier
@fmfrancoise
@hm_custserv
@ipfconline1
@colinshaw_cx
@paolofabrizio71
@gregortbach
@mentalmarketer
@mycustomer
@forrester

Top Tweeters in G6:
@richsimmondsza
@kuriharan
@mclynd
@fabriziobustama
@mvollmer1
@glengilmore
@mhiesboeck
@johndoe47564694
@wswmuc
@hajer_alqassimi

Top Tweeters in G7:
@daviddoughty
@greentechdon
@interfima
@karimraffa
@financialit_net
@itbusinessca
@torontoedge
@finacle
@magnifintech
@idc

Top Tweeters in G8:
@thecuriousluke
@hubofml
@machine_ml
@bubbles4tw
@brainroaring
@msarozz
@teamofindore
@mysanjeevsingh
@sengineland
@marketingland

Top Tweeters in G9:
@chidambara09
@akdm_bot
@khattiy74899201
@mikequindazzi
@antgrasso
@fisher85m
@iotmore
@newtechtwin
@you_stem
@grausail

Top Tweeters in G10:
@united
@lifetime_life
@larideshareguy
@disneyduder
@ultabeauty
@adland
@dicks
@24hourfitness
@snapple
@oldnavy